Hutchinson Recreation Commission
Job Title:
Customer Service Manager
Reports To: Superintendent of DNC
FLSA Status: Part-time/Non-Exempt/Hourly
Division:
Dillon Nature Center
Supervisory: Yes
Pay Grade:
13
Salary Range:
$10.39 - $14.90/hr
Location: Dillon Nature Center
Summary: Manages front desk operations for Dillon Nature Center, including gift shop, facility
rentals, and memberships.
Purpose: Assures sufficient and quality customer service for Dillon Nature Center by working
front desk shifts; training/scheduling front desk staff and managing operations. Relates to public
in a manner that is courteous, effective, and equitable.
Essential Duties and Responsibilities: The essential functions include but are not limited to the
following, and other duties as assigned.

Ensures quality customer service through: Answers telephone and direct calls to the
appropriate staff. Accurately sends E-mail messages to appropriate staff.

Hires, trains, schedules and supervises front desk staff.

Orders gift shop inventory and keep accounts of the gift shop.

Scheduling/staffing facility rentals; ensures all contracts and payments are processed
accurately and efficiently.

Responsible for billing and weekly deposits for sales.

Collects, sends, and records brick sales. Coordinates lying of the bricks with the
Natural Resource Manager.

Responsible for consignment sales

Maintains proper office procedures, equipment and supplies.

Ensures that office mail gets to the post office daily. Assists the full-time staff with
various clerical duties including mailings, data entry, etc.

Maintains accurate and organized files and records that provide for efficient
information access.

Makes independent decisions related to all programming areas.
To perform this job successfully, an individual must be able to perform each essential
function listed above satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the responsibilities of this job.
Qualifications:
 Ability to work courteously and effectively with public.
 Requires efficiency in time-management skills, the ability to plan ahead and to
organize responsibilities on a daily, weekly, and monthly basis.
 Excellent communications, both oral and written, to effectively answer and serve
the public’s questions and needs.
 Knowledge of recreation philosophy, and public relations is preferred.
Education/Training/Experience:
Associates Degree in related field or one to two years of related experience and/or
training; or equivalent combination of education and experience.
Maintain a valid (Class C) Kansas driver’s license.
Language Ability:
Ability to read, analyze, and interpret general business documents. Ability to write
reports and business correspondences. Ability to effectively present information and
respond to questions from the general public and staff.
Math Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, and
percentages. Ability to apply concepts of basic algebra. Knowledge of budgeting and simple
math is required.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draws valid conclusions.
Computer Skills:
Knowledge of word processing software, spreadsheet software (Excel), inventory
software, payroll/timekeeping systems and project management software. Basic office
machinery, including but not limited to: computer, and recreation software.
Work Environment:
While performing the duties of this Job, the employee is regularly exposed to minimal weather
conditions; cold and warm weather. The employee is frequently exposed to wet or humid
conditions (non-weather); work near moving mechanical parts; work in high, precarious places.
The noise level in the work environment is usually loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to
50 pounds. While performing the duties of this Job, the employee is regularly required to stand;
walk; use hands and fingers, handle, or feel, see and talk or hear. The employee is frequently
required to sit; reach with hands and arms. The employee is occasionally required to climb or
balance and stoop, kneel, crouch, or crawl.
Employee Signature
_________________________________________________Date_______________
Supervisor Signature
________________________________________________Date_______________