SA-016
Personal Information
Address:
Level 16, Man Yee Building, 60-68 Des Voeux Road Central
, Hong Kong
DOB:
Tel:
24 Nov 1974
+852 6922 6777, +852 5180 5822
Email: rahul.prakash@hexcodetechnologies.com, himadri@hexcodetechnologies.com,
sales-hk@hexcodetechnologies.com
Education Background
Bachelor of Science – Business in Finance 1994 – 1997
Oklahoma State University - USA
Secondly School 1987-1994
Rhenish Church Collage – Hong Kong
Employment
 Service Delivery Manager
Account Management Department
Jan 2012 to Current
Rackspace Asia Ltd.

Building strong partnership relationships with customers

Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales

Schedule customer maintenances and ensure appropriate quality checks have been completed

Manage customer projects and oversee implementations for on time delivery

Review service failures and produce incident reports when required

Validate, negotiate and process service credits

Produce and maintain service improvement plans

Manage contract renewal negotiations

Ensure appropriate documentation is in place for specific support requirements

Organise and chair monthly/quarterly service review meetings

Identify opportunities for growth and pass leads to a Business Development
Consultant

Produce ad-hoc reports when required
 Key Account Manager (Global accounts) Nov 2007 to Dec 2011
Sales and Marketing Department InterCall HK Limited
Report to Sales Director – APAC
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 Achieve revenue target through business development and execution of the marketing plan
 Work closely with other regions to ensure max revenues are generate globally
 Drive retention business of Conferencing Service
 Provide training section to existing customer to maintain usage momentum
 Business Development Manager – APAC Sep 2004 to Nov 2007
Sales and Marketing Department InterCall HK Limited
Report to Sales Director – North Asia
 Achieve revenue target through business development and execution of the marketing plan
 Build and manage a pipeline and continually generate new opportunities
 Focus on qualifying leads from marketing dept, through outbound calling from marketing campaigns and field web site inquiries
Achievement
110% Rev over plan in 2005
98% Rev over plan in 2006
97% Rev over plan in 2007
99% Rev over plan in 2008
102% Rev over plan in 2009
101% Rev over plan in 2010
99% Rev over plan in 2011
2005 Target ~ 2 Millions
2006 Target ~ 3 Millions
2007 Target ~ 5 Millions
2008 Target ~ 6 Millions
2009 Target ~ 8 Millions
2010 Target ~ 11 Millions
2011 Target ~ 14 Millions
*2011 – current over achieve company KPIs and customer satisfactory rate target.
Account Management
US based Investment Bank
US Based Fortune 500 companies
+ 50 MNC accounts
New Logos:
Global brand Food Chain
US based Financial institution
Fortune 500 Technical Company
Global Research Company
China Based securities institutions
 Account Manager – Fashion Brand
Sales and Marketing Department
Report to VP of Sales
20K month
40K month
50K month
40K month
30K month
Oct 1999 – Aug 2004
Asia Inflight Limited
 Develop new business opportunities through attending events and fashion show
 Understanding Client marketing plan & provide solutions
 Negotiated prices with 4A advertising firms that maximized profits margin.
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 Personal Assistant to Chairman Jan 1998 – Mar 1999
Company Secretarial Department Chinese Estate Co. Ltd.
 Provide full range of secretarial and administrative support to senior

 management
Responsible for all the meetings and travel arrangements, business correspondence, expense report consolidation
Assist the business team to arrange visits to overseas exhibitions, industry
 trade shows, fairs, and marketing events
Follow up closely on the progress of business projects in order to meet tight deadlines
Language
Fluent in spoken and written English and Cantonese, fair in Mandarin
Certificate
Certificate of Human Resources and Admin (HKMA)
Prince2 foundation
Prince2 Practitioner
Certificate for e-commerce (Hong Kong Open Universaty)
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