--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------UNIT: Winter Park Campus Dean of Students
STEWARD: Dr. Cheryl Robinson
TITLE OF PLAN: Build strong Student Services Team
DATE: May 28, 2008
CRITERIA
PLANNING PHASE
EVALUATION PHASE
Initial Information and Projections
Modifications, Outputs, Outcomes
Build a strong Student Services team
1. Goal
2. Outcome Measures Student Services staff will report satisfaction in
 There is a sense that we are “short staffed”
the work environment
 Answer Center staff feel more supported than at
 Student Services staff will report a sense of
this time last year due to better communication of
belonging to the Winter Park team
Home Office staff availability
 Student Services staff will report they feel they
 Great affiliation to the Winter Park Campus and
feel their team is a support system
team, with recognition of our superior level of
service
3. Collaboration with
 Hold team building workshop once all positions
 Workshop was not held as key position took four
Stakeholders-individuals and groups
are staffed
searches to fill, and did not fill until too late in
involved in the planning and
the year to close offices as we were in full
 Conduct monthly Student Services staff meetings
implementation
summer registration
to bring everyone together
 Alternated monthly Student Services staff
 Disseminate information to all Student Services
meetings and Campus staff meetings so Student
staff regarding changes in policies or procedures
Services staff so everyone was brought together
so everyone has up-to-date information about all
to interact and get both campus and college
Student Services areas
information
 Support informal gatherings to celebrate our work
 Diligently forward e-mails regarding all policy
at the end of registration each term
and procedure information, Council minutes so
staff can stay updated on college-wide issues,
registration Mirror reports, and other updates as
they come in
 Held luncheon after fall registration and brought
in treats to staff meetings to thank staff for their
work
4. Evaluation-process employed to
 Flashlight pre-survey using Likert-scale items
 Flashlight survey was not utilized. Personal
evaluate effectiveness
regarding sense of team and support, and open
interviews were done with the majority of staff
ended questions regarding what staff need to feel
 Staff reported increased feeling of support during
satisfied in their work and what would create a
the year
sense of camaraderie
 Areas of concern were broached with the
 Flashlight post-survey to measure results of
respective department supervisors for follow-up
interventions
(areas not under direct report to Dean of
Students)
5. Use of Results-how plan will/has
Develop other team building experiences as appropriate
 Will consider doing DiSC training in 08-09
impacted learning environment of VCC
and improvement of the educational
programs and/or processes
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UNIT: Winter Park Campus Dean of Students
Team building is ongoing as staff change; will
have two retirements in 08-09 and at least three
other positions will most likely turn over due to
graduations/staff getting full-time positions
Dean of Students is working on expectation
management for staffing; as campus continues to
grow with no increase in staff there will be
longer lines and we eliminated part-time advising
position, so there is less availability for advising
so wait times or times when students may have to
return for service may increase
STEWARD: Dr. Cheryl Robinson
TITLE OF PLAN: Cooperative Learning Community Support
DATE: May 28, 2008
CRITERIA
PLANNING PHASE
Initial Information and Projections
Support the work of the Cooperative Learning Community
1. Goal2. Outcome Measures Dean of Winter Park Campus and CLC
Coordinator will report satisfaction with the
Student Services component of the CLC
 A majority of students will report on the
evaluation form that they feel a connection to the
college at the end of the term
3. Collaboration with
 Meet with CLC Coordinator and Dean of Winter
Stakeholders-individuals and groups
Park Campus at the beginning of each term to
involved in the planning and
identify Student Services needs of the CLC
implementation
 Conduct Atlas Coach and Success Coach trainings
for new CLC staff participants
 Provide ongoing refresher training for existing
Success Coaches prior to each assignment during
each term as needed
 Revise CLC Student Services assignments based
on student and Success Coach feedback
 Collaborate with faculty to assign staff to classes
as requested
4. Evaluation-process employed to
 Review Student Services component with Dean of
evaluate effectiveness
Winter Park Campus and the CLC Coordinator
 Review Atlas Coach and Success Coach
evaluation forms
 Review student evaluation forms
 Review faculty feedback forms
EVALUATION PHASE
Modifications, Outputs, Outcomes
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5. Use of Results-how plan will/has
impacted learning environment of VCC
and improvement of the educational
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Atlas Coach assignments will be modified as
needed based on staff and student feedback
Staff trainings will be modified as needed based
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Dean of Winter Park Campus and CLC
Coordinator reported satisfaction with Student
Services support
Success Coaches were not utilized during the
year, so this evaluation form was not done
Meetings held with Dean and CLC Coordinator
to discuss support needed
No new CLC participants were used so no
training was conducted
Success coaches were not requested this year so
no refresher training was provided
No revisions to assignments were indicated
Atlas Coach was assigned to faculty member
who requested services
Reviewed Student Services component with
Dean of Winter Park Campus and CLC
coordinator
Evaluation forms were not collected as Success
Coaches (mentors) were not requested during the
year. Only one Atlas Coach served and she
reported satisfaction with the presentation and
assignments
Student evaluations were not collected as only
one professor used an Atlas Coach and student
assignments were completed as assigned
The faculty member who used the Atlas Coach
reported satisfaction with the process and
assignments
No revisions to assignments made as no changes
were indicated.
No staff were trained for this process as existing
programs and/or processes
on staff and student feedback
trained staff were used, thus no change to
trainings will be made at this time.
UNIT: Winter Park Campus Dean of Students
STEWARD: Dr. Cheryl Robinson
TITLE OF PLAN: Enrollment Growth
DATE: June 11, 2007
CRITERIA
1. Goal
2. Outcome Measures
3. Collaboration with
Stakeholders-individuals and groups
involved in the planning and
implementation
4. Evaluation-process employed to
evaluate effectiveness
5. Use of Results-how plan will/has
impacted learning environment of VCC
and improvement of the educational
programs and/or processes
PLANNING PHASE
Initial Information and Projections
Grow Campus enrollment by 1% each term
 Final enrollment numbers as reflected in the
mirror
 Attend every reading, English, and math course
offered each term to increase retention and
promote registration and answer student questions
 Promote registration at Student Forums
 Dean of Students will attend SGA meetings when
able to hear student feedback relating to campus
climate and college processes
 Show Power Point slides on Synergy with
registration messages
 Coordinate with Transitions to have College
representation at Winter Park Community events
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Final enrollment numbers as reflected in the
mirror
 Student feedback on strategies from student leader
meetings
Use student feedback and enrollment numbers to make
plans to revise strategies for recruitment and retention for
the next year
EVALUATION PHASE
Modifications, Outputs, Outcomes
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Campus enrollment grew over 15% each term
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Attended many classes to encourage enrollment
in next term
Promoted registration at each Student
Development and SGA event
Dean of Students attended SGA meetings as
schedule allowed to get student feedback and
build connection to students
Synergy was utilized to market enrollment
Winter Park Campus had a booth at the Unity
Heritage Festival at the two day even over Martin
Luther King, Jr. weekend
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Final enrollment numbers substantially increased
over previous year and far exceeded goal
Student leader feedback regarding registration
processes was positive
Dean of Students will continue attending SGA
and Student Development events
Dean of Students will continue to attend SGA
meetings as schedule allows
Synergy will continue to be utilized to promote
enrollment and educational planning
Booth at Unity Heritage Festival built community
good will, but yielded little in enrollment interest,
so may discontinue this practice