North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
Introduction
Instructor:
Office Phone:
Laura Aronson
972-675-3120, ext. 61248
Conference:
Email:
A Day: 1:00 p.m. – 1:45 p.m.
llaronso@garlandisd.net
Course Description
MST Computer Maintenance: IT Essentials 5.0
The Cisco IT Essentials (ITE) curriculum offers a hands-on, career-oriented learning experience
with an emphasis on practical activities to help students develop fundamental computer and
career skills. IT Essentials helps students prepare for entry-level ICT career opportunities and the
CompTIA A+ certification, which helps students to differentiate themselves in the marketplace and
advance their careers. In addition, the course provides a learning pathway to the Cisco CCNA®
curricula. (3 Lec., 4 Lab.)
Prerequisites
None.
Learning Outcomes
Students in this course will obtain the first level of knowledge required for these objectives.
Completion of the course is the first phase of preparation for the certification exams. Students
should be prepared to invest significant additional time for intense preparation prior to
taking the exams.
Basic competency in English Language Arts is necessary for student success in this course.
Written and oral Communications will be key elements for completion of the course.
Skills and techniques in critical thinking, decision-making, and problem solving will be applied.
Learning Objectives
The primary course objectives are as follows:
1. Define information technology (IT) and describe the components of a personal computer
2. Describe how to protect people, equipment, and the environment from accidents, damage,
and contamination
3. Perform a step-by-step assembly of a desktop computer
4. Explain the purpose of preventive maintenance and identify the elements of the
troubleshooting process
5. Install and navigate an operating system
6. Upgrade or replace components of a laptop based on customer needs
7. Describe the features and characteristics of mobile devices
8. Configure computers to connect to a network
9. Install and share a printer
10. Implement basic hardware and software security principles
11. Apply good communication skills and professional behavior while working with customers
12. Perform preventive maintenance and advanced troubleshooting
13. Assess customer needs, analyze possible configurations, and provide recommendations for
hardware, operating systems, networking, and security
Date 8/1/2014
Page 1
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
Richland College's Quality Enhancement Plan ~ Learning to Learn: Developing
Learning Power
Richland College is piloting its Quality Enhancement Plan (QEP) in select classes. The QEP
provides techniques, practices, and tools to help students develop the habits, traits or behaviors
needed to be effective and successful lifelong learners in college and in life. For more information,
please log onto http://www.richlandcollege.edu/qep2013/.
Textbooks and Materials
Optional textbook:

IT Essentials PC Hardware and Software Course Booklet, Version 5; ISBN-10: 158713-309-1/ISBN-13: 978-1-58713-309-1.
Materials:
 USB memory stick and other ordinary classroom supplies.
 Binder
NGHS Raider Binder Policy
As one of its strategies to promote student success, NGHS requires that all students secure a
single three-inch binder that will contain a section for each course they are taking. You should
bring your “Raider Binder” to class each day. You should organize and maintain the section for
this course per instructions. Failure to comply with the “Raider Binder” policy may result in an
office referral and may impact your course grade.
The binder procedure will be discussed during student assemblies the first week of school.
Students will be able to purchase binders in the library for $2.00. If you have any questions
regarding this matter, please email Jeffrey Dorman.
Class Attendance and Participation
Class attendance and participation in class discussions are an important part of this
course. Students are expected to attend classes regularly and be on time. As with any
course, preparation is essential.
You should read and review the material for the class session prior to the class meeting. This
class curriculum is provided on-line at http://netacad.com. Students will find it convenient to
access the Internet at any time from any location to view the materials. There are a number of
Labs to be completed in this class. Students must allocate significant time outside the classroom
in order to complete the required reading, perform the labs, and accomplish the learning.
Your ability to work with people and contribute to a team is an integral part of the business world.
Students in this class will participate in team assignments and in a cooperative learning
environment.
Date 8/1/2014
Page 2
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
MAKE-UP WORK
Students shall be permitted to make up work missed because of absences due to extenuating
circumstances, participation in approved school-related activities, and suspension. It is the
student’s responsibility to find out the assignments and make up the work within an appropriate
period of time.
[Board Policy EIAB (Local)]
In addition, all students should be allowed to make up assignments when they are absent from
class (including suspension and in-school suspension absences). They shall have a time equal to
days absent from class to complete missed assignments. Under extenuating circumstance such
as long-term illness or family emergencies, teachers may choose to give students more than one
day for each day missed to
make up assignments. Assignments given before an absence occurs will be due upon the
student’s return.
Mandatory: A penalty of 20 points will be deducted from each assignment or test
grade for unexcused absences. [Board Policy EIAB(Local)]
When a student is required to make up a test, quiz, lab or other activity that must be completed at
school, the student should be encouraged to come in during a tutorial time to avoid missing
additional class time.
Make up work for both excused and unexcused absences must be completed using the following
formula on either the block or trimester schedule:

One class missed - One class for makeup work – next class – assignment due

Block Example: Student is absent on Monday and misses A1. He/she returns Tuesday
but does not attend A1until Wednesday, Wednesday, he/she receives the make-up
assignment, and it is due on A1 on Friday.
If a student misses more than one class period, the teacher should confer with the student upon
his/her return to set a reasonable deadline for make-up work.
Late Work
Any work not submitted by an assigned due date is considered late work. This includes work
which was assigned a make-up date due to absences. Late work may be penalized 10 points per
day the class meets up to a maximum of 30 points
Date 8/1/2014
Page 3
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
Course Content
The instructor reserves the right to amend this syllabus as necessary.
Online Tests
Upon completion of each chapter in the online curriculum, students will be required to complete a
chapter test.
The Comprehensive Lab final
Students will apply their knowledge of Networks, IP Addressing, and Subnetting to solve a
problem in a paper LAB activity.
The Comprehensive Final
The Comprehensive Final Exam must be taken on the last day of the course. After completing
the exam, students must complete a course survey form online.
Packet Tracer
Packet Tracer is very powerful network simulation software that is provided without charge via
download from the Cisco Academy website. The link to the download site is on the left side of the
initial login screen at http://netacad.com. The proficient use of Packet tracer is fundamental to
successfully completing the CCNA curriculum.
Cooperative Learning
Cooperative Learning is the instructional participation in small groups, allowing students to work
together to maximize the quality of their own instruction and that of the other group members.
The objective is to produce a higher academic achievement and build more positive relationships
among the students than would be possible outside this environment. This will result in valuable
preparation for the student in future business world environments.
Evaluation
Students will be evaluated on their performance in the course. The final grade will be based upon
the elements and weights listed here.
Description
Weight
Cisco Online Chapter Tests/Finals
Assignments
Labs
Notes/Quizzes
25%
25%
30%
20%
The final grade is determined as follows:
A
B
C
D
F
Date 8/1/2014
90 - 100%
80-89%
70 - 79%
60-69%
59% and below
Page 4
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
Note: A passing grade on the final exam and completion of all the above
work is required in order to progress to the next Cisco course.
General Information
Withdrawal Date: TBA
Attendance Policy
You are expected to attend class regularly and to consult with your instructor whenever an
absence is necessary.
Withdrawing from a course is a formal procedure that you must initiate. If you stop attending and
do not withdraw you will receive a failing grade. Instructions for withdrawing are given in the
Richland Catalog.
Food and Drinks
No food, drinks, or tobacco will be permitted in the classrooms. Students are expected to
maintain proper classroom decorum at all times.
Institution Policies (www.richlandcollege.edu/syllabusinfo/syllabiInformation.pdf )
Campus Emergency Operation Plan
Richland College and the Dallas County Community College District have developed policies and
procedures for dealing with emergencies that may occur on campus.
 To familiarized yourself with these procedures, please take the time to watch the
overview video: http://video.dcccd.edu/rtv/DO/emergency_dcccd.wmv
 The complete Emergency Operations Plan can be viewed and printed at the following
website:
http://www.richlandcollege.edu/emergency
If you have questions or concerns, please contact the Richland College Office of Emergency
Management. This office can be reached by phone (972-238-3794) or by email
(rlcoem@dcccd.edu).
Campus Contingency Plan
Richland College has developed an Instructional Contingency Plan for Temporary College Closing
for On-Campus Courses. Please discuss this contingency plan with your instructor.
DCCCD/Richland College Emergency: 972-860-4290
or
From a campus phone dial 6911
Date 8/1/2014
Page 5
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
Tentative Schedule
The class material is provided on-line and is organized into 9 chapters.
Chapter
1
2
3
4
5
6
7
8
9
10
11
12
Topic
Introduction to the Personal Computer
Lab Procedures and Tool Use
Computer Assembly
Overview of Preventive Maintenance
Operating Systems
Networks
Laptops
Mobile Devices
Printers
Security
The IT Professional
Advanced Troubleshooting
Richland College Scans Statement
What are SCANS skills?
These are the skills that employers need the most from their workers. SCANS (Secretary’s Commission
on Achieving Necessary Skills) are the predictors of success in the workplace.
Who defined these skills?
In 1989, the U.S. Department of Labor and Education jointly surveyed U.S. employers to find out the most
important skills and competencies needed by workers. The results of that survey identified SCANS.
Richland College Students and SCANS
Richland College is committed to the preparation of our students for success in the workplace.
All Richland College courses provide learning outcomes, which result in the mastery of SCANS skills.
Although each course will not include every SCANS skill, each course syllabus will identify the specific
SCANS skills and competencies taught in that course. Throughout a formal program of study (Degree or
Transfer Program) a student will have the opportunity to master all SCANS skills and competencies.
**Skills Underlined below are the specific SCANS for Unix II ITSC 2437.
SCANS WORKPLACE COMPETENCIES
RESOURCES.
ALLOCATING.
1.a.1 Time
Date 8/1/2014
INTERPERSONAL
SKILLS
1.b.1. Working on
teams
Information
SYSTEMS
TECHNOLOGY
1.c.1. Acquiring
& evaluating
1.d.1.
Understanding
1.e.1. Selecting
equipment &
Page 6
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
data
1.a.2. Money
1.b.2. Teaching
others
1.a.3. Materials
and facilities
1.b.3. Serving
customers
1.a.4. Space
1.b.4. Leading
1.a.5. Staff
1.b.5. Negotiating
social,
technological, &
organizational
systems
1.d.2. Monitoring
& correcting
performance
1.d.3. Designing
and/or improving
systems
1.c.2.
Organizing &
maintaining files
1.c.3.
Interpreting &
communication
s
1.c.4.
Processing
information with
computers
tools
1.e.2. Applying
technology to
specific tasks
1.e.2.
Maintaining &
troubleshooting
technologies
1.b.6. Working
with different
cultures
SCANS Foundation/Competencies
Computer Information Systems, CISCO
Courses
I
T
C
C
1
4
0
2
1. SCANS COMPETENCIES
a. Resources. Allocating:
(1) Time
(2) Money
(3) Materials
(4) Space
(5) Staff
b. Interpersonal Skills:
(1) Working on teams
(2) Teaching others
(3) Serving customers
(4) Leading
(5) Negotiating
(6) Working with different cultures
c. Information
(1) Acquiring and evaluating data
(2) Organizing and maintaining files
(3) Interpreting and communication
(4) Processing Information with computers
d. Systems:
(1) Understanding social, technological, &
organizational systems
(2) Monitoring & correcting performance
(3) Designing and/or improving systems
e. Technology:
(1) Selecting equipment & tools
Date 8/1/2014
X
IT
C
C
IT
C
C
IT
C
C
IT
C
C
IT
C
C
1
4
0
6
1
4
4
2
1
4
4
6
2
4
3
2
2
4
3
6
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Page 7
North Garland High School
Dual Credit
Richland Community College – CPMT-1451 IT Essentials 5.0
North Garland High School - MST Computer Maintenance (H)
(2) Applying technology to specific tasks
(3) Maintaining & troubleshooting
technologies
2. SCANS FOUNDATIONS
a. Basic Skills:
(1) Reading
(2) Writing
(3) Arithmetic/Mathematics
(5) Speaking
(6) Listening
b. Thinking Skills:
(1)Thinking creatively
(2)Making decisions
(3)Solving problems
(4)Seeing with the mind’s eye
(5) Knowing how to learn and reason
c. Personal Qualities:
(1)Individual responsibility
(2)Self-esteem
(3)Sociability
(4)Self-management
(5)Integrity
Date 8/1/2014
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Page 8