ANGEL Administrator
This job is a full time, benefited position in the Academic Affairs Division that reports to the Vice President of Academic
Affairs.
Salary: Commensurate with education and experience.
Minimum Qualifications:
Associate Degree from a nationally or regionally accredited college or university with background in learning management
systems; and familiarity with Microsoft suite software.
Preferred Qualifications:
Master’s Degree; industry experience and a thorough understanding of mechanical nature of course management software
(especially ANGEL), including experience with added functionality beyond basic shell building; programming experience;
demonstrated knowledge of instructional design and learning outcomes. Prior experience in supporting users of a Learning
Management System highly desirable in technical back end role; familiar with user aspects, problems, implementation, set
up and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
Possess advanced technical computer skills, including experience with learning management software. Demonstrated
experience with Learning Management System administration. Communicate clearly and effectively with others both
verbally and in writing and be able to effectively interact with administration, faculty, staff and other outside contacts. Ability
to organize and prioritize workload in order to meet necessary deadlines. Ability to make independent judgments/decisions.
Possess knowledge and experience in instructional systems design for all methods of technology enabled curriculum.
Experience in developing technology enabled courses.
Job Description Summary:
Under general to limited supervision, the ANGEL Administrator will provide support to ANGEL users and administer the
ANGEL Learning Management System. This would include responding to student and faculty phone calls and e-mails
regarding ongoing ANGEL maintenance issues such as login and password retrieval, archiving course designs, and other duties
assigned. In those instances where advanced tech support is required, this person will coordinate more technical problems
with the appropriate state authority to resolve the issue (GVTC webmaster). This person will oversee the installation of all
system updates, upgrades, building blocks, and other software integrated with ANGEL and collaborate with the eLearning
Coordinator to establish system defaults, policies and procedures, and strategic plans for system use and expansion.
Job Responsibilities & Performance Standards:
1. Performs all ANGEL installations, upgrades, and setup of ANGEL building blocks
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Administers ANGEL courses: create new shells and manages existing ones; recycles and archives courses
Troubleshoots ANGEL technical issues by providing first-line ANGEL technical support and user assistance
Coordinates more technical concerns with the GVTC webmaster and follows up until technical support issues
are resolved
2. Collaborates with the eLearning Coordinator and the VPAA
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Works under the supervision of the VPAA to establish system defaults, policies & procedures, and strategic
plans for system use and expansion, and efficient use of software.
Monitors system usage and provides basic statistical data as needed regarding general web trends and traffic hit
reports
Collaborates with other various campus entities to ensure proper integration of ANGEL with the College’s ERP
system (BANNER) and existing academic processes
Handle and support ANGEL server-side administrative tasks
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Assists director in developing, coordinating and conducting technical training activities for new and continuing
faculty.
3. Performs other administrative support tasks
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Works within a team support environment and assists with other projects as needed
Collaborates with other coworkers in performing departmental support tasks
Presents a can do/positive attitude in the execution of work.
4. Creates and maintains a high performance environment characterized by positive leadership and a
strong team orientation.
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Defines goals and/or required results at beginning of performance period.
Communicates regularly with staff on progress toward defined goals and/or required results, providing specific
feedback and initiating corrective action when defined goals and/or required results are not met.
Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations.
Motivates staff to improve quantity and quality of work performed and provides training and development
opportunities as appropriate.
5. Maintains knowledge of current trends and developments in the field by attending professional
development training, workshops, seminars and conferences and by reading professional literature in
the related technical field.
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Attends internal and external educational programs and professional meetings as requested.
Participates in regular meetings of available and applicable professional organizations.
Reads professional literature and translates complex or technical information into a meaningful format that may be
understood by others.
Coordinates meetings, establishes agendas and records accurate minutes of meetings.
6. Displays a high level of effort and commitment to performing work; operates effectively within the
organizational structure; demonstrates trustworthiness and responsible behavior.
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Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays
a "can do" approach to work.
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being
asked or forced to by events.
Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response
to process change and adapts to and accommodates new methods and procedures.
Accepts direction and feedback from supervisor and follows through appropriately.
Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or
when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses
work time appropriately.
To Apply
Please complete your job application through the Gwinnett Technical College Online Job Center at
www.GwinnettTech.edu located under Career Services/Jobs at GTC.
Gwinnett Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability,
age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era’ or citizenship status (except in those special
circumstances permitted or mandated by law). For more information on compliance activities, contact Lisa Richardson, Title IX and
Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 770-962-7580.