1
Министерство образования и науки Российской Федерации
___________________
САНКТ-ПЕТЕРБУРГСКАЯ ГОСУДАРСТВЕННАЯ
ЛЕСОТЕХНИЧЕСКАЯ АКАДЕМИЯ им. С.М.КИРОВА
Воробьева Н.В.
Ким Г.У.
МЕТОДИЧЕСКИЕ УКАЗАНИЯ И ПРАКТИЧЕСКИЕ ЗАДАНИЯ
по развитию коммуникативных навыков делового английского
для 1-2-х курсов всех факультетов
Санкт-Петербург
2006
2
CONTENTS
UNIT 1. PLANNING AHEAD ................................................................................................................................................. 3
Writing ............................................................................................................................................................................... 3
UNIT 2. MAKING ARRANGEMENTS ................................................................................................................................ 10
Timetables, plans and making appointments .................................................................................................................... 12
Making arrangements ....................................................................................................................................................... 13
Fixing a time .................................................................................................................................................................... 14
UNIT 3. TELEPHONING TO MAKE ARRANGEMENTS ............................................................................................. 17
Polite questions ................................................................................................................................................................ 17
Starting and finishing calls ............................................................................................................................................... 17
Telephoning quiz .............................................................................................................................................................. 19
Making arrangements ....................................................................................................................................................... 22
Speaking ........................................................................................................................................................................... 23
UNIT 4. E-COMMERCE ....................................................................................................................................................... 24
Vocabulary ....................................................................................................................................................................... 24
Language review .............................................................................................................................................................. 26
Writing ............................................................................................................................................................................. 27
Complaints and suggestions ............................................................................................................................................. 27
UNIT 5. PHONING EMPLOYERS ........................................................................................................................................ 29
3
UNIT 1. PLANNING AHEAD
Writing
1 Look at the different documents
◘ Find the letters and faxes. What differences in layout and style do
you notice? Consider
 the position of the address and date
 the opening greetings
 the endings
Scott Management Training
Tudor House
Rebridge Road
Wicken
Wolverton
Bucks
Tel: 0908 571286
Fax: 0908 571286
5 February 19___
Marketing Director
Alert Systems Ltd
Cowpepper Road
Jericho
Oxford OX2 6DP
Dear Sir or Madam,
As a sales executive in today's business climate, you will be well aware of the need to deliver
rapid results. I am delighted to tell you that Scott Management Training will be running a
one-day seminar in Oxford on 15 March which will enable you to do just that.
So that you can find out more about the concrete benefits of a SMT sales seminar, I am
enclosing a demonstration cassette tape along with details of the day's programme
and priority booking forms. To ensure participants receive personal attention, we are limiting
places at the seminar to 25. As we expect demand to be high, we advise early booking.
If we can be of further assistance, please do not hesitate to contact our Customer Service
Department.
Yours faithfully,
Barbara Sanders
Jacky Scott
Managing Director
4
TELEFAX TRANSMISSION
HEAD OFFICE:
171-175 Hartlington Court
Long Wall
London EC4 RS5
Telephone: 071 8375
Fax:
071 8378
To: Claire Patterson, Sales Director, Alert Systems
From: Alan Wilson, MD
Date: 9 February
Re: My visit to Oxford
Pages: 1
Further to our meeting last month, you will be pleased to hear that Dr Piti Hutasingh
is interested in acting as your agent in Thailand. He is visiting London next week. If
you wish, I would be happy to bring him with me when I come to see you
in Oxford next Thursday.
Could you possibly arrange accommodation for us for one night
at the Randolph Hotel?
Looking forward to seeing you on the 15th.
ASW
TELEPHONE MESSAGE
To:
The new brochures have come back
from the printers. Would you like me
to send them to the Sales offices or
do you want to check them first?
They have sent the invoice too,
but they seem to have undercharged
us by £ 600. What shall I do?
Claire Patterson (Sales Dept)
In your absence
MR/MRS/MISS ISAACS
of
Telephone No:
THE EXPRESS
0799 267698
and left the following message
Peter
She's a reporter from the express and she's rung
three times. Says it can't wait. Something about
an alarm system we sold that didn't work. Pls.
phone her back.
Signed:
Date:
Charles
Monday 12th Feb
Time: 10.30 am
5
Construcciones Escobar
Calle de los Alamos 42044
Concepcion
Chile
Tfno. 2234698
Telefax: 24181361
February 19__
Re: Our order ref.7256-89
Dear Claire,
Thank you for your letter of 18 January enquiring about our shipment
requirements for the above order. I am sorry about the delay in replying
but I have been away for a few days. As you know, we planned to install
the alarm system in a new government building that was under construction.
Unfortunately we have just heard that all building work has been stopped
until further notice so I am afraid we must cancel the order. I am sorry for
any inconvenience caused but I'm sure you realize that it is due to
circumstances beyond our control. I will of course contact you again if
building work is resumed.
Yours, sincerely,
Hugo
Hugo Garrido Escobar
Director
6
Cherwell Catering
fax
___________________________________________________________________
Attention of:
From:
David Ellingham (Finance Dept)
Colin Scott(Outside Contracts)
No.Pages incl.top sheet
Time/Date:
1
09.30 am 9th February
Please telephone us immediately if you do not receive
the number of pages indicated
Dear David,
Re: Lunch arrangements
.
With reference to our phone conversation yesterday, I am writing to confirm that we can
provide lunch for nine people in your executive suite at 1 p.m. on Friday 24 February.
Menu 1
Melon and Parma ham
Fancy fried chicken
Chocolate gâteau
Menu 2
Onion soup
Roast pork and apple sauce
Crème caramel
If you have any further questions, please do not hesitate to ask.
Best regards,
Colin Scott
Colin Scott
ALERT SYSTEMS Ltd
PRIVATE & CONFIDENTIAL
MEMORANDUM
CHERWELL CATERING
HOLBART WAY
OXFORD
OXFORDSHIRE OX38NP
To: Claire Patterson
From: Andrew Tiffany
c.c.Carlo Baldi (Marketing)
Date: 12 February 19
Re: Budget Cuts
**
**
**
TEL: 0865 267683 FAX: 0865 267622
Claire,
I've arranged for outside caterers
to lay on a meal for our guests from
Saudi Arabia.
Could you let them know which menu
you want?
David
I regret to inform you that we must
look for further reductions in our
spending on sales promotion and
advertising. I'm calling an urgent
meeting for tomorrow (Tuesday) at
9.00.a.m. in my office to discuss next
month's budget. I realize this is very
short notice, but I'd appreciate it if you
could attend.
AT
7
COVER LETTER
Natalia Rybakova
2790 Bragg Street #203
Brooklyn,. NY 11235
March 9, 2000
Mr. Nelson Bloom, Esq.
Attorney at Law
2516 Avenue W
Brooklyn, NY 11229
Dear Mr. Nelson Bloom:
I would like to apply for the position of paralegal secretary as advertised in the
New York Post. My skills are definitely suited to this job.
In Touro college I took several intensive courses including Business
Communication, Office Technology, Keyboarding, Business and Management.
I believe my skills and experience really qualify me for this position. I am
responsible, serious and reliable worker.
I would like a chance to tell you more about my training and experience. As
reflected in my resume, I have worked for the Law Office as an attorney's
assistant. There I was responsible for processing, motor vehicle and premises
liability cases: work with legal papers, communication with the clients.
I would appreciate an opportunity to meet with you to discuss my qualification
for this position. I will call your office in four days to schedule an interview at
a time that is convenient for you. You can reach me at (718) 332-7421, from 3
p.m. to 10 p.m. My resume is enclosed.
Thank you for your consideration.
Sincerely, Natalia Rybakova
March 9, 2000
8
2 Make yourself a checklist of useful phrases for future reference.
Complete the table below with words and phrases from the box.
Would you like me to … ?
You will be pleased to hear that…
Please find enclosed…
any inconvenience caused.
Enquire…
Could you possibly…?
I am afraid…
Further to…
seeing you on the 29th.
please do not hesitate to ask
___________________________________________________________________________
Starting
We are writing to
advise you of…
confirm …
_________________
Starting a reference
Thank you for your letter of January 23.
With reference to our telephone conversation today,…
______________ your fax of June 5th, …
Giving good news
I am delighted to tell you that…
____________________
Giving bad news
We regret to inform you that…
Unfortunately …
________________________
Making a request
We would be grateful if you could…
I would appreciate it if you could…
___________________________
Please …
If you wish, we would be happy to…
____________________________
Offering help
Apologising
I am sory about the delay in replying.
I would like to apologize for…
We are sorry for _______________
Enclosing documents
I am enclosing …
_____________________________
Closing remarks
If you have any further questions, __________________
If we can help in any way, please contact us again.
Thank you for your help.
I look forward to
meeting you next week.
Looking forward to
receiving your comments in due
course.
_________________________
Referring to future contact
9
3
We regret to inform you that … is more formal than I am afraid…
Can you find more examples of formal and informal language in
the table?
4
A fax is quicker and more urgent than a letter, but a letter is more
formal and confidential. What would you send in the following
situations: a letter or a fax? How would you begin and finish it?
Write the opening and closing phrases.
1 You have heard that Ms Parker, a colleague from your London
office, will be visiting your company next month. You need to
offer to book a hotel for her.
2 You'd like a colleague who works at your organization's
subsidiary in Melbourne to send you copies of all Australian
press cuttings that refer to your company.
3 Your copy of Newsweek hasn't been arriving recently. Perhaps
your subscription has run out. You'd like to find out.
4 Mr Kulesza from Poland phoned you this morning to ask for a
demonstration of one of your products. You need to tell him
you've spoken to someone in your Warsaw sales office and that
they will be in contact shortly to make arrangements.
5 Mr Liu wrote and asked you to speak at a conference in Taiwan.
Unfortunately you can't go.
6 Signor Masera phoned and asked for directions to your office
from the airport. You promised to send him a map.
7 You met Frau Gräber at a meeting in Geneva several weeks ago
and promised to send her a copy of an article you read on time
management. You have only just got round to sending it.
5 Now try writing one of the letters or faxes out in full.
10
UNIT 2. MAKING ARRANGEMENTS
Timetables, plans
and
arrangements
1
The Present Simple Tense is often used to talk about
timetables. Work with a partner, asking and answering
questions.
A When does the London train leave?
B It leaves at 11.20
The London train
The meeting
The bank
leave
arrive
start
finish
open
close
11.20 a.m.
3.45 p.m.
3.00 p.m.
5.15 p.m.
9.30 a.m.
3.30 p.m.
2 Now look at the conference programme and ask about
* the Regional Performance Reports
* shuttle buses to the airport
* Mange Tout Restaurant
* the Roof-Top Barbecue
* Highlights hairdressers
* coach tours of the city
* shuttlebuses to the aiport
* Riverside Hotel offers a regular daily service to
Heathrow and Gatwick. Coaches leave from the
main entrance at 7.00, 10.00, 13.00, 16.00 and 19.00
Please allow 60 minutes for your journey to
Heathrow and 90 minutes for Gatwick.
11
3 The Present Continuous Tense is often used to talk about
planned future arrangements
LIONS CONFERENCE
Programme for July 22nd
9.30 am
12.30 p.m.
2.30 p.m.
Regional Performance Reports:
Germany
Italy
Scandinavia
Marlborough Room
Conference Suite 6th Floor
9.45 a.m.- 5.30 p.m.
Florence Arcade
Riverside Hotel
01751-248197
No appointment
necessary
COUGH TOURS OF THE
CITY
10.30-12.30; 2.30-4.30
£8 Adult £5 child
Please book at reception
Lunch
Swithins Restaurant 3rd Floor
Regional Performance Reports:
The USA
Hungary
Spain
Marlborough Room
Conference Suite 6th Floor
8.0 p.m.
- Midnight
HIGHLI GHTS
HIGHLIGHTS
UNISEX HAIRDRESERS
Roof-Top Barbecue with the 'Hill
Runners Jazz Quartet'
Riverside Hotel Roof Garden
4
Lunch
12 noon-2.30 p.m.
_______________
Dinner
7.00 p.m.-11.00 p.m.
The restaurant is located
in the Florence Arcade on
the Ground Floor. Patrons
are kindly requested to
reserve a table in advance
to avoid disappointment.
(01751) 248260
Look at the itenerary below. Ask and answer questions about
12
Mr Gruber's schedule.
A When is he arriving?
B At nine o'clock.
A What's he doing first?
B He's meeting the Overseas Sales Manager in the conference room.
ITINERARY FOR THE VISIT OF MR H. GRUBER
TO THE LEYTONSTONE FACTORY
25 JULY
9.00
9.05-9.45
9.45-10.15
10.15-10.45
10.45-11.45
11.45-12.40
Arrival
Meeting with the Overseas
Sales Manager (Conference Room)
Coffee with the Marketing Director
and Finance Director
Company presentation video
Demonstration of the N4 prototype
Meeting with the Managing Director
and Marketing Director (Boardroom)
Making
appointments
12.40-2.30
2.30-3.30
3.30-4.00
4.00
6.00
Lunch with the Overseas
Sales Manager (Saraceno
Restaurant)
Tour of Leytonstone factory
Final discussions with the
Overseas Sales Manager
Car to Terminal 2, Heathrow
Airport
Flight to Frankfurt, LH 1607
5 Put these sentences in the correct order to make a short
conversation.
○ Yes, please. Would Tuesday the 26th be
○
○
○
○
○
○
①
○
○
Making
6
convenient?
Good morning, Mrs. Mane. This is Peter Brien.
It's quite all right. I'll look forward to seeing you on
Thursday the 28th, then.
I'm calling about our appointment on the 25th. I'm
afraid I can't make it.
Fine. Thank you. Goodbye.
Good morning, Mr Brian. How can I help you?
Yes, I can manage the 28th. I'm sorry to be a
nuisance.
Shifali Mane.
It's not a problem. Would you like to fix another
time, then?
I'm afraid I'm tied up on the 26th. How about the
28th?
Supply alternative words for these phrases. Use words from
13
arrangements
the conversation of the previous exercises.
1 We need to
arrange
f…………….
a time for the meeting.
2
Are you free
H………….
next Wednesday?
3
I'm afraid I'm
busy
t…………up.
4
When would
suit you?
be c……..?
5
I can
make
m………….
Friday
6
I'm afraid I can't
come
m………….it
to Tuesday's meeting.
7 Complete these sentences with words from the box.
1 My name is George Rawlings and I
make
cancel
be late for
have
postpone
_______________an appointment to see
Ms Bernejo at 2.30.
2 She's always very punctual so I don't want to
______________our appointment.
3 I'd like to ___________________ an appointment to
see the manager.
4 Mr Cottage is ill so we need to ________________
his appointments.
5 I'm sorry to be a nuisance but could we
__________ our appointment until next week?
8 Sometimes we have to cancel or postpone appointments. What
14
other things do we cancel or postpone? Make up more sentences
using the verbs cancel and postpone.
9 You are entertaining a foreign visitor from your parent
company. Ask if they want to





come to the monthly marketing meeting
give a talk at the meeting
meet the production manager
see the new packaging machinery
come to a party
Use the phrases given below.
INVITING
SAYING YES
Would you like to … ?
SAYING NO
I'd love to but…
I'm sorry, but…
Thank you. I'd like that.
That would be lovely.
10 Compare these phrases with the ones above. Which are
informal?
INVITING
SAYING YES
more
SAYING NO
Do you feel like …-ing? That's a good idea.
How about … ing?
Yeah, great.
Well, actually …
I'm afraid…
11 Ask a colleague about their future plan. If they are free,
invite them to do something with you.
A Are you doing anything special tonight?
B No, not really. I'm just going home and watching TV.
A How bout coming out for a drink?
B That's a good idea.
THE DAY AFTER
TOMORROW
TONIGHT
NOW
NEXT WEEK
_______|__________________|_____________________|_______THE FUTURE
│
│
TOMORROW
AT THE WEEKEND
Give some ideas of things to do.
Fixing a time
12 Study these phrases fixing a time
15
SUGGESTING A TIME
Can you make 2 o'clock on Thursday?
manage
How about
Are you free on the 26th?
at 3.30?
SAYING YES
Yes, that suits me.
Yes, I'm free.
Yes, that's fine.
SAYING NO
I'm afraid
I can't
make
manage
I'm tied up.
it.
Practise the phrases in pairs. Use the pattern below.
SALES PERSON
CUSTOMER
INVITE YOUR CUSTOMER TO
LUNCH
SAY YES
SUGGEST A TIME
SAY NO AND SUGGEST
ANOTHER TIME
SAY NO AND SUGGEST
ANOTHER TIME
SAY YES
Now practise again. The sales person should invite the customer
to
 visit a local tourist spot
 come to dinner
 come to a night-club.
13 You want to arrange a meeting with the people sitting next to you.
16
Arrange a time and place that suits everyone.
ASKING FOR SUGGESTIONS
When
What time
Where
would
suit you?
be convenient for you?
CONFIRMING
I'll look forward to seeing you on Thrusday at ten, then.
See you on Thrusday at ten, then.
14 You want to arrange a meeting with your colleague. Phone him/her
and arrange time and place. Here is your diary for next week.
15
We often use the word would when we are making arrangements.
Match the two halves of these sentences from the conversations.
1 Would you mind if I …
2 She'd like me to …
3 Would you like me to …
4 That would be …
5 Would you …
6 Would you mind …
7 Would you prefer …
a put it on the schedule
then?
b arrange a
demonstration?
c very kind.
d have a look at your
rolling mill.
e brought a colleague with
me?
f showing her the rolling
mill?
g the morning or the
afternoon?
17
UNIT 3. TELEPHONING TO MAKE ARRANGEMENTS
LANGUAGE WORK
Polite questions
Would you … ?
Would you like
to … ?
Would you like me
to … ?
Would you mind
… ?
Would you mind
if I … ?
Would you prefer
… ?
Starting and
finishing calls
1
Study this conversation. Does B agree to A's request or
refuse?
A Would you mind if I opened the window?
B No, not at all.
2 Work with a partner to ask and answer questions. Use the
correct question form from the box.
1
2
3
4
5
6
Ask for permission to use your client's phone.
Find out whether your guest wants tea or coffee.
Offer to call a taxi for your visitor.
Invite your partner to play golf with you next week.
Ask your supplier to make you a copy of their new price
list.
Ask your colleague to give you a lift to the airport.
1 Use the following standard phrases to start and finish
telephone calls. Make yourself a checklist for future
reference. Study the table below, then add these phrases.
Anyway …
I'll look forward to seeing you on Tuesday, then.
How are things?
Let me know if there's anything I can do.
I'm phoning to ask … Thank you for calling.
_____________________________________________________________________
Welcoming the call
Nice to hear from you.
_____________________________________________________________________
Polite enquiries
How are you?
________________________
_____________________________________________________________________
Indicating you're ready to finish
Right then …
________________________
_____________________________________________________________________
Offering help
Give me a ring if you have any problems.
___________________________
_____________________________________________________________________
Confirming future plans
See you on the 26th, then
Until Friday, then.
___________________________
_____________________________________________________________________
Ending on a friendly note
Thanks for your help.
___________________________
Have a nice day.
_____________________________________________________________________
18
2 Now complete the beginning and ending of the conversation
below. Use words and phrases from the table
The start
A
B
A
B
A
B
A
B
A
B
A
Sandra Parker.
Hello Sandra, Hans Grass here.
Hans, ____________________________?
I'm fine, thanks. ______________with you?
Not bad at all, thanks.
Sandra, ____________________if you have
the details for the multimedia meeting.
The finish
___________________________________.
Yes, I'll do that. Thanks.
_________________________Friday, then.
Yes. _____________________________ .
You're welcome. ___________________ .
19
Telephoning quiz
3 Work with a partner. Test yourself with this quiz.
HOW EFFICIENT DO YOU SOUND ON THE PHONE?
Can you impress foreign callers with your telephone
English? Find out by doing this quiz.
Thing of another way of saying
Explain these words.
A I'll connect you.
B Just a minute.
C The line's busy.
A a code
B an extension
You hear the following expressions on the phone.
What do you think the speakers mean?
A
a
b
c
d
e
You're very faint.
He's tied up at the moment.
Could you read that back to me?
Can you bear with me for a second?
I'll get back to you first thing on Monday.
Choose the polite reply in each of these conversations.
A Can I speak to
Loretta?
1 Who are you please?
2 Who's calling please?
C This is Terry
Rance.
1 Sorry?
2 Repeat, please.
B Could I have your
name please?
1 Yes, I'm Anna Long.
2 Yes, it's Anna Long.
D Is she free on
Friday?
1 No, she isn't.
2 I'm afraid not.
E Would morning or
afternoon suit you
best?
1 I don't mind.
2 I don't care.
F
Is that everything?
1 Yes, of course.
2 Yes, that's the lot.
20
Making
appointments
5 Work with a partner. One person is the caller (1) and the other person
is everyone else: a switchboard operator (2), a secretary (3), and the
person receiving the call (4). Follow the arrows to make as many
different calls as you can.
6 Now close your books and act out some similar calls
Start
here.
①
Who's
calling
please?
②
Miki
Kajita
①
I'll put
you
through
②
Thanks
Chris
Marks.
①
④
Hello,
Chris.
This is
Midi ①
.
Rodec
④②
Ltd.
②
Could I
speak
to
Chris
Marks?
①
Oh,
dear.
It's
rather
urgent.
①
I'm
afraid
Chris is
in a
meeting
②
Would
you
like me
to put
you
through
to
Chris's
Secretary
②
Could I
speak
to
Chris's
Secretary?
①
The line's
engaged.
Will you
hold? ②
No, it's
all right,
thanks.
I'll call
back ①
later.
Certainly.
②
Yes
OK.
①
I'm afraid
the line's
still busy.
Do you
still want to
wait? ②
Is
Chris's
Secretary
available?
①
The
line's
free
now.
I'll put
you ②
through
.
②
Yes,
please.
①
I'm
afraid
I'm
away
that day
Can
you
manage
Friday?
④
I'm
fine,
thanks,
and
you?
①
Fine.
What
can I do
for you,
Miki?
④
Mornings
are
best.
Does
Thursday
suit
you?
①
Nice to
hear from
you. How
are you?
④
I'm
coming
to
England
next ①
week.
Could we
fix a time
to meet?
Yes of
course.
When
would
suit you?
④
21
If you
could
①
Lesley
Ellen.
③
Thanks.
Would
you
mind
telling
me
what
it's ③
about?
Good
morning
I'd like to
make an
appointment
with
Chris
Marks.
①
I'd like
to discuss
our
account
①
I'll get
the
diary.
May
I have
your
name?
③
Could
you
spell
that
please?
③
Yes.
That's
M-I-K-I
K-A-J-IT-A ①
It's
Miki
Kajita.
①
Right.
And
when
would be
convenient?
③
Hold
on.
I'll
see.
②
I'm not
staying
that
long.
①
Are you
free on
Wednesday? Say
ten
o'clock?
③
That
would
be fine.
Goodbye.
①
③
No.I'm
not arriving in
Eng-land
until
Monday
afternoon
①
Good.
So
that's
Wednesday
at ten
then.
③
Thank
you
very
much.
I'm afraid
Chris is
away that
day.
Would
Monday
suit you?
③
Yes,
that's
OK.
But
not too
early.
①
So
that's
Monday at
half
past
two
then ③
What
about
Thursday morning?
①
Shall
we say
2.30
then?
③
①
①
Yes,
that's
fine.
①
How
about
Wednesday
then?④
Yes,
Wednesday's
fine.Shall
we say
11.30?
①
I'm
arriving
on
Monday
morning
so how
about ①
Tuesday?
That's
rather
difficult.
Can you
make
Wednesday? ④
Great.
I'll
look
forward
to it.
④
I'm
seeing
someone
in the
afternoon
but I'm
free in
the morning. ①
Lovely.
until
Wednesday
at 11.30
then.
①
Good.If
you come
around
half ④
eleven,
we could
go out for
lunch afterwards.
No problem.
I'll
book a
table
somewhere
local ④
That
would
be nice
I can't
stay ①
long,
though
22
Arrangements
7 Put the sentences in this conversation into the correct order.
Number the boxes. Then read it with a partner to check your
answers.
○ Yes, it's off. It was OK for me, but Christophe
has got to go to the States.
○ OK. I'll pencil it in and wait to hear from you,
then.
○ I don't know. I'll get in touch with him and find
out.
○ Has something come up, then?
① Claudia Cavosi.
○ I was going to London, but I could put it off.
○ Could we? Would the Wednesday of the week
after suit you?
○ Claudia, this is Heinrich. Bad news about next
week's meeting, I'm afraid.
○ Thanks, Claudia. Sorry to put you out like this.
○ Yes, I'll get back to you as soon as I can.
○ It's no problem. Can Christophe make it,
though?
○ He's difficult man to pin down, isn't he? Do
you want to fix another time?
8 Think of another way to say the sentences below. Use these
multiword verbs from the conversations above.
to put someone out
to put something
off
to be off
to pencil
something in
to get in touch
with someone
to come up
to pin someone
down
1
2
3
4
Could we write a provisional date in our diaries?
I 'm sorry to upset your plans like this.
I'm afraid the conference is cancelled.
Something unexpected has happened and I can't
make it.
5 We'll have to delay the meeting.
6 I can't make them decide exactly what they're
going to do.
7 I need to contact my lawyer.
23
Speaking
9
Work with a partner. You are going to plan the schedule for
the first day of an international sales conference. One person
should look at the information in File
You have booked the conference venue. Phone your Colleague at head
office, find out how many delegates would like to attend each
presentation and complete the programme. Use the information about
the conference centre from the key to the brochure on the opposite
page, and the list of speakers below.
Speakers
Mr Tanaka(Japan)
Dr Joeckel(Germany)
Ms Bocage(France)
Mr Alatali(Turkey)
Ms Kirmanen(Finland)
Mr Lucerni(Italy)
Ms Morey (USA)
Programme
(DAY 1)
Auditorium
Session 1
(9.00-10.30)
Mr Tanaka
Session 2
(11.00-12.30)
Session 3
(2.00-3.30)
Confernce
Room
Meetings
Room
10 Work with a partner.
1 You work at the headquarters of an international
company. You are spending next week at your UK
subsidiary in London and you have to arrange a
meeting with the UK Sales Director to discuss next
year's targets. You'll probably need two or three
hours of their time. Phone and fix an appointment.
Use your diary.
2 The Sales Director calls you back ten minutes later.
Take the call.
24
UNIT 4. E-COMMERCE
Vocabulary
1 A
Fill in the gaps in the text with the best word.
UDDI should help ………………³
problems encountered by business-toOn September 20, three major Internet companies business online ………4 .Currently,
announced
backing for an Internet-based
there are many different ways for
directory that would help businesses locate each
companies to list their poducts and
other and engage in e-business.
services online, which can lead to
problems because of …………… 5
approaches.
e-business: Backing for Internet Standards
.. d.. 1 Universal Description Discovery and
Integration (UDDI), it is based on
fundamental Internet standards.
The companies said they would ……….²
it as an open industry standard.
1
2
3
4
5
6
7
a) Name
a) give
a) deal
a) transactions
a) erroneous
a) unite
a) processing
As large business-to-business online
marketplaces begin operating, agreeing
on a single directory standard would help
…….6 the IT systems of companies for
more efficient Business transaction
………………7 . UDDI also received the
support of a large number of smaller
companies.
b) This
b) offer
b) solve
b) money
b) restricted
b) integrate
b) speed
c) The
c) download
c) ignore
c) exports
c) incompatible
c) conform
c) record
d) Called
d) save
d) deflect
d) economics
d) faulty
d) improve
d) solutions
B Use the clues to complete the e-crossword
Across
1
The Safebiz.com site gets over 500 …………………….. per day. (4)
4
An even more popular ………………….. is Interbiz.com, with almost
10,000 visitors a week. (4)
6 The equivalent of paper junk mail is called ………………… .(4)
7 The Internet still means fun to a lot of people, but it certainly means
………………… to business people. (4)
8
Businesses which …………………… to seize the opportunities offered
by e-commerce might not be able to survive. (4)
9
By ordering ………………, the cost of a transaction is dramatically
reduced. (6)
10 An Internet site name is called the ………….. name. (6)
25
Down
2 If you want your website to get a lot of ……………, make sure you
register it with all the major search engines. (7)
3 If you save information from the Internet into one of your computer files,
we say that you …………… the information. (8)
4 e-commerce means buyers with browser-equipped desktop PCs can now
………………. a global network of approved suppliers linked over the
Net. (4)
5 Many e-mail programmes ………………… files before sending them in
order to make transmission easier and quicker. (6)
6 A …………. engine is a programme that seeks out, visits, and indexes
websites. (6)
1
2
3
4
5
R
6S
7
C
8
9
10
I
O
26
Language review
A Cross out the verb forms which are grammatically incorrect.
Conditions
1
The Internet would not have
hadn't
taken so fast if people
2
If everyone
own
a computer, the volume would
could
might
3
If
4
I wish all e-commerce companies
5
If the economic сlimate
6
Suppose we all
I
owned
of e-commerce
would own
had been
Were
Would own
you, I
would
will
should
have to
had to
will have to
aren't
a bit technicallywouldn't be minded.
weren't
increase rapidly.
contact an Internet consultancy.
prove their value and reliability,
somehow!
is
right, our e-commerce industries will flourish.
was
may
were
will abandon
old ways of doing business,
would happen?
abandoned
what do you think
will
B Complete these sentences with the most appropriate word or phrase
from the box.
however much
no matter otherwise
unless
whatever
whether or not
1
2
3
4
5
There will continue to be little trust between business partners
on the web …unless…. a system for online guarantees is set up.
………. how hard we work, we'll fail if we don't adopt the
new technology.
Starts-up have to deliver on their promises, ……………....
there is no long-term future for them.
………… you see the web as a real world-wide opportunity,
both your customers and competitors will soon be equally
global.
……………. The future holds, let's go digital and be on the
winning side.
27
6
……………. You work on your web site design, remember
that having a really appealing business offer is the most
important success factor.
Writing
3 A Match these sentence halves.
LINKING IDEAS
1 We will be able to compete in
the new global marketplace
a) provided that you have a guarantee
they are available «on site».
2 e-commerce is unlikely
to take off
b) so long as more companies in EU
countries embrace technology.
3 It is alright to order goods
online,
c) unless there is a system for
building confidence between
business partners on the web.
4 Many more businesses will
get online
d) if Alfitel continues to lead the
way in wireless telephony.
5 Europe will not lag behind
the progress made in the US
e) only if we seize the oppotunities
that new technologies present.
6
f) providing access costs are
brought down.
m-commerce, or access to the
Internet on mobile handsets,
may take off In Italy first.
B Cross out the two explanations which are not correct.
The six linkers (in italics) in exercise A are used to express:
a) conditional relations
b) time relations
c) purpose
Complaints and
Suggestions
To:
Subject:
C Complete this business e-mail with an appropriate form of the verbs
in the box.
accept arrive cause complain guarantee
happen
look promise
iroda.bilag@dunanet.hu
Order No RS/050A
28
Dear Mrs. Nagy
This is to ……………......¹ about the late delivery of our order for 15 office chairs which
………..² today, twelve days later than you ……………………³.
We cannot ……………….⁴ the possibility of such a delay …………….⁵ again as it has
………………⁶ us a lot of inconvenience.
If you can't ……………⁷ firm delivery dates, I'm afraid we'll have to …………….. for an
alternative supplier.
Yours sincerely,◈
E.Jankov
Pharmaco Int.
D
Useful language
Reply to the e-mail in exercise C.








We would like to offer our sincere apologies for …
Please accept our apologies for …
The delay/mistake/damage was due to circumstances
beyond our control.
We cannot understand how such a delay/mistake could
have occurred.
Please accept our reassurances that …
We can guarantee that …
We can promise that ….
Let me personally assure you that…
To: pharmaco@mail.matav.hu
Subject: Order No RS/050A
Dear Mr Jankov,
Yours sincerely,
G.Nagy
Manager
Iroda Vilag
29
UNIT 5. PHONING EMPLOYERS
Phoning About a Job
If phoning is the only way to answer an ad or find out about a job, use the
helpful hints listed below. Do not phone if the ad says «apply in person»or «send resume».
-
-
-
Practice what you want to say before making the call,
Be prepared: have your paper and pencil ready,
Speak clearly and confidently,
Sound enthusiastic and interested,
Give your name, the job you are applying for, and how you found out about
the job.
Ask what education, training, or work experience is required for the job.
Save more detailed questions for the interview.
Tell the employer a little about yourself and your job skills. Be prepared.
Refer to your Personal Data Sheet on pages 26 and 27 before calling the
employer.
Ask for an interview to discuss how your qulifications fill the job.
If you are offered an interview, be sure to get correct information on the
place, date, time and
Name of the person who will interview you.
Thank the person you have spoken to before you hang up. If you don't get
an interview, send a thank you note to the person you spoke with.
The goal of your telephone
contact is to get an interview.
To inform the student how to follow-up on the lead they obtained regarding a
possible job. Knowledge of a job possibility does no good if the individual does not know
what to do with this information. The only method being presented is use of the telephone as it
was felt that walk-ins were not generally appreciated by employers, and letters
Were not applicable in the trades that our clients are being trained for.
Call on the Telephone
Pad and pen in hand.
Introduce yourself and tell your source.
Sound enthusiastic.
Speak clearly.
Do Not let the individual conduct the entire interview over the
telephone.
Obtain interview information.
Name of company.
Address of company and directions.
Time of interview: date and hour.
Interviewer full name, department and title.
30
To teach the student how to prepare for the interview both physically and
psychologically. An interview can be a very stressful situation, especially if the interviewee is
unprepared. Therefore, it is essential that the students be aware of the various steps necessary
to prepare them as much as possible for the interview.
Learn about the company.
What type of business is it?
Is it a large or a small company?
Is it an old or a new company?









Learn about the job qualifications and duties
Dress appropriately and neatly.
Prepare resume or application information.
Think about your answers to their questions the night before.
Think about what your reaction will be if you are asked to
take a polygraph test.
Speak to your counselor regarding your emotions and/or
hesitations.
Think about how you will present your disability to the
employer-how you can turn that disability into an asset.
Get a good night's sleep.
If you are not going to keep the appointment, call to cancel.
TELEPHONE SCRIPT # 1
Receptionist: - Good morning, Miller-and company. May I help you?
Caller
- Yes, can you give me the name of the person who does the hiring
For your company?»
Receptionist: - That's Mr.Bart.
Caller:
- Could i tald to Mr.Bart?
Receptionist: - Yes, you can, just a moment.
Mr. Bart:
- Hello, Lou Bart.
Caller:
- Mr/Bat, my nave is Ben Smith, do you have any jobs open for Junior
Accountants?
Mr.Bart:
- Yeah, as a matter of fact, I've got one now. Have you got an
experience in computerized Accounting?
Caller:
- I sure do, would 1:00 or 2:00 today be OK for an interview?
Mr.Bart:
- How long have you been doing journals and posting?
Caller:
- About four years, which time would be better for the interview?
Mr.Bart:
- Could you make it 3:00?
Caller:
- Fine, I'll see you at three.
It might not happen exactly this way, but this is the way the call usually goes.
31
TELEPHONE SCRIPT # 2
Receptionist: - Hello, Anchin, Block and Anchin. Can I help you?
Caller:
- Could you give me the name of the person who does the hiring for
your company?
Receptionist: - Surely, that is Mrs.Bond.
Caller:
- Thank you, may I talk to her?
Receptionist: - Just a moment.
Mrs.Bond:
- Hello, Bernice Bend.
Caller:
- Hello, my name is Mark Galper. Do you have any job openings for
an experienced Auditor?
Mrs.Bond:
- No, I don't at this time, I'm sorry.
Caller:
- Well would you know of another opening somewhere else?
Mrs.Bond:
- As a matter of fact, I think I do. David Berdon company had an
opening last week. Mr. Powell is the one to talk to.
Caller:
- Thank you, I appreciate it, goodbye.
Mrs.Bond:
- Goodbye and good luck.
TELEPHONE SCRIPT # 3
Receptionist:
Caller:
Receptionist:
Mr.Davey:
Caller:
Mr.Davey:
Caller:
Mr.Davey:
Caller:
Mr.Davey:
Caller:
- Hello, Davies and Davies. May I help you?
- Good morning, Mr.Davey, please.
- Just a moment.
- Davey, can I help you?
- Mr.Davey, my name is Mark Galper, and Mrs.Bond at Anchin, Block
and Anchin suggested I call you about the opening for an Auditor.
Have you filled it yet?
- No, I haven't, have you done Trial Balance and Bank reconciliation?
- Yes, I have three years experience. Could I see you at 1:00 today for
an Interview, or would 2:00 be better?
- Have you done Financial Statement, or is payroll your main
occupation?
- Usually it's all journals including Taxation. Would 3:00 be alright for
an interview or would 4:00 be better?
- Let's make it 4:00.
- Thanks, I'll be there.
Make sure the employer knows your name. Offer to spell it if appropriate, or simply
repeat it when confirming the interview time.
32
TELEPHONE SCRIPT # 4
(My personal script)
A. Hello. MAY I PLEASE HAVE THE NAME OF THE PERSON
WHO DOES THE HIRING ____________________________
___________________________________________________?
(of mechanics, for the plant, etc.)
B. THANK YOU. MAY I PLEASE SPEAK TO
___________________________________________________?
(him, her, Mr. Bond, etc.)
C. HELLO,___________________, MY NAME IS _____________
(person's name)
(my name)
DO YOU HAVE A JOB OPEN FOR A(N) _________________
_____________________________________?
(good, reliable, etc.) (your occupation?)
D. I WOULD LIKE AN APPOINTMENT TO COME IN AND TALK
TO YOU ABOUT THE JOB. HOW ABOUT ________________;
(time)
OR WOULD ________________BE BETTER?
(time)
Write down the name!
If not, thank person on
the line, hang up, and
write down the company
name, phone number,and
the time next to the
person's name. Draw
a box around this
information, and call back
in one hour. At that time
ask immediately to speak
to your person.
If «No», ask for an
appointment to get
acquainted anyway.
The-non interview
«Interview».
Note: Answer any
«interview»-type» questions
briefly, and ask for an
appointment all in the same
breath. If you pause, the
employer will continue to
interview you on the phone.
E. THANK YOU VERY MUCH. MY NAME AGAIN IS__________.
(my name)
I'LL SEE YOU PROMPTLY AT ___ ___________. GOOD-BYE.
If you receive a referral, call
(time)
the referral immediately,
F. I'M SORRY TO HEAR THAT YOU DON'T HAVE AN OPENING and say that this other
employer suggested that
RIGHT NOW. DO YOU HAPPEN TO KNOW OF ANYONE
you call.
ELSE WHO MIGHT NEED A(N)___________ ______________?
(well-trained,good) (your occupation)
CHECK OUT HOW YOU LOOK
Below is a quiz. Answer the statements. They come from job-seeking experts. Later you will
discuss your answers. Circle «T»for true and «F» for false.
T
F
T
F
T
F
T
F
Most people will look you over in a couple of seconds. They will form
an opinion of
you based on what they see.
If an employer does not like what he or she sees in the first 3 minutes,
your interview will be wasted.
It is good to dress up for an interview if you are unsure. You can always
bring work clothes in case you are asked to show your skills.
You should dress at least as neatly as the boss.
33
T
F
T
T
F
F
T
F
T
T
T
T
F
F
F
F
T
T
T
F
F
F
T
T
F
F
T
T
T
F
F
F
The safest clothes to wear for women are a dress or a suit (jacket,
blouse, skirt)
Try to dress in the latest fashions that are fads.
Dress flashy with new hairdos to get attention. Wigs and dyed hair make
a terrific impression.
Having your hair cut and washed or styled before an interview is a good
idea.
Dress in conservative colors like brown, blues, grays, or earth colors.
Wear loud colors and plain with solids to get their attention.
Use a lot of make-up to show you are mature.
Use a heavy perfume or after-shave lotion that can be easily smelled. It
shows you care.
Use light scents and a deodorant.
Polished shoes show your care about details
Make sure your clothes are clean and pressed, and that the buttons are
sewn on snugly.
Men must always wear a tie no matter what kind of work they try for.
Men's hair should be neat. Short is usually better than long. Later you
can grow it out.
Shaving is a must-do thing. Do it the day of the interview.
Men and women should have clean, trimmed nails.
Take along a breath mint or gum you can use before the interview.
Describe in detail what you will wear to the informational interview:
Place
Clothing: (the name, colour, and type (casual or dress,etc)
Head (if it rains)……….__________________________________________
Top Half……….________________________________________________
Lower Half ………______________________________________________
If it is cold …...…. __________________If hot: _______________________
Make-up ………..._______________________________________________
When I'll shave …._______________________________________________
Footwear ……… ________________________________________________
34
__________________________________________A SAMPLE THANK-YOU LETTER
After you make an in-person survey? You should write a thank-you letter to the person you
interviewed. This form will help you with the wording of your letter.
SAMPLE____________________________________
1st paragaph: Remind the person who you are and
why you are writing.
Last Friday, May 18th I met with you in
your office for an informational survey. You gave me
lots to think about. I am writing to thank you for your
time and advice.
____________________________________________
2nd paragraph: Write about something special you liked
about the interview.
(Example: Tell how kind they were)
I was nervous at first. You were kind and made
me feel at ease. I liked your jokes and stories.
I learned more from you in one day than anyone
else in this field. Your advice will help me make a
better career decision.
(Example: Tell what you liked about the place you
visited)
I was really impressed with all the equipment
You had. The work place was very clean and bright.
People were very friendly.
__________________________________________
3rd paragraph: Thank them and mention a possible
future meeting.
Again, I want to thank you for opportunity
To meet with you and to learn from you. I'll look
Forward to meeting you again if the opportunity
arrives.
YOUR WORDS (ROUGH DRAFT)
(indent)____________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
(choose one or more examples)
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
Sincerely,
Sincerely,
Milton Milestone
__________________________
(your signature)
_______________________________________
____________________________
Have the teacher help you to fix up the letter. Go on to the next page and learn how to maki it
look like a business letter.
35
List of questions
1) Personal information about the person being interviewed
• How long have you worked here?
• How did you get started in this kind of work?
2) • Tell something about myself
• What other types of places might I be qualified to work in?
3) What emplyers look for
• When you hire, what kinds of experiences do you look for?
• Do you do any training on the job?
• What kinds of skills in dealing with people do you need on this job?
• What kinds of work habits do you find valuable in employees?
• Did you put in a lot of extra time when you began your job?
4) Working conditions
• Can you describe shat a typical work day would be like if i worked here?
• What could I expect as a stating wage with my experience?
• What are some of the stresses I might find on the job?
5) Questions about your employer's business
• What are the challenges faced by people in this kind of work?
6) Personal advice
• Do you have any general advice about my first job in this field?
7) Job-seeking advice
• When you have openings, are they usually advertised or filled by word of mouth?
• Do you only hire experienced people for a position I would be seeking?
36
BODY LANGUAGE
Body language helps the interviewer look at personal traits and values like integrity, honesty,
attention to detail, self confidence.
• words and body need to convey the same message
• often the interview cannot even put their finger on what appeared distasteful or
offensive
• turn up, rather than turn down volume
Barriers to entry, private defensiveness, holding back
Folding or crossing arms
Using briefcase as a pad of shield
Openness
Unbuttoned jacket
Palms up
Legs uncrossed
Confidence
Sit erect
Do not cover face with hands
Steepling of hands
Expectancy
Rubbing hands together
Readiness
Hands on hips
Sitting on edge of chair
Head tilting – friendliness and approachability
- forehead or eyebrows wrinkled may show inability to handle stress, excessive
concern or worry
Eyes
Calm, steady – non-threatening
Do not look away for long periods, close eyes, shift focus around the room or stare
Look the person in the eye, it conveys trust, but do not stare continually break the
gaze occasionally; look at note pad, etc.
more blinks – more tension
Glasses
If you need them? Wear them? Eye contact changes without them far sighted people
may stare
Don't peer over glasses – professional look may appear as critical
Do not wear dark or tinted glasses – perceived as secretive, cold, devious or simply
out of date
37
Handshake
Hands
Clean and well manicured
Evidence of nail biting?
Cuticle biting?
Dry skin?
Perspiration free hands?
Cold hands?
A firm brief handshake should always be accompanied by a smile and eye contact
shouldn't be longer or firmer than interviewer; it could communicate domination.
Arm stretched toward person, thumb up – slide hand toward the other person. Do not
hold arm close to body – shows you are timid and lack confidence.
Seating
Crossing ankles – withholding information, stubborn
Crossed legs – can be neutral in plush seating
Horizontally crossing legs – unprofessional; macho in men, unladylike in
women
Feet
Dangling slip-on shoes – distracting
Jabbing desk or floor with foot – hostility or anger
Basic Tenets of Successful Body Language





good posture, even walk, erect
slight raising of eyebrows at greeting
use of mirroring technique, repeat or mimic behavior in a
positive way
alert head position – eyes forward
don't rush

relax with each breath ◈
_
38
__UNIT
6. RECRUITMENT.
Seeking for a job
The first question arising when one runs across the word is “What recruitment is?” One will say it is employing,
somebody will mean selecting stuff. According to the dictionary, a recruit is a person, especially a soldier, or a group of
people in the early days of his or their training, and recruitment is a process of getting new members for a job or a kind of
activity, attracting qualified applicants.
So what does recruitment actually mean?
Usually recruitment is a multistage process, the first step of which is selection – screening of job applicants through
on-site interviews, reference letters, resumes, application blanks and other sources of information. This primary acquaintance
is resulted in the second step - personal interview and at this stage the preliminary evaluation of an applicant should be given.
The screening device must predict future performance effectiveness, career progression in the organization, longevity or
tenure in the organization. In case of competition when the Personal Manager of the Director has to choose among several
candidates additional trials can be taken: psychological, professional tests or test working days. One of the main features of
selection is motivation of applicants implying the reasons of interest in the given job – it may be salary, compensations, work
time or eagerness for career. The responsible persons should always take that into account.
Anyway the recruitment as we can understand is the process from the employer’s point of view. And what is the
process of recruitment for an applicant? It is job seeking.
An understanding of the job market and how it works can save you considerable time and effort in searching for the
job you want. Employers find most job candidates through

On-campus interviews

Advertisements

Placement agencies

Employee referrals

In-house transfers and promotions
Help wanted advertisements in newspapers and trade journals are most helpful for foreign residents. Ads for specific job
openings can be found in local and major – city newspapers, or in trade and professional journals. Other sources of the
information where to look for a job are

Placement services operated by schools, colleges and alumni associations

Direct inquiry to the prospective employer or the company personnel department

Placement agencies with the fee paid either by you or by the employer

Government employment services – city, country, state, federal

Job exchanges sponsored by local civic organizations

Management consulting firms that do executive recruiting and personnel searches

Employment services operated by trade associations

Industry conventions and trade shows

Business publications that report personnel changes, such as The Wall Street Journal

Former employers and colleagues

Friends, relatives and acquaintances

Labor unions and fairs
Do you think to find a job is just to call to a supposed employer? Many people know how tiresome the process of
seeking, selection and choosing a job may be. If you have ever tried to find a job, you must know that the first thing is to look
for it on the Internet. But what is next you are required to do? Right you are – to represent yourself. And the main and best
way to do it nowadays is to send your resume or CV. Most Personal Managers or Directors would never talk to you until they
get it, as it’s the best way they can consider your background.
Making a CV
There are no fixed international rules about CVs: different countries have different practices. But how do you go
about writing this attention-getting resume? Here are a few suggestions from resume experts:

Think short. Be precise and complete, but brief

Write the resume with a clear purpose and objective

Be honest and be sure of your facts. Never exaggerate what you have done because you may later be quizzed
in detail on such points

Explain all periods of time. For example, “From 2002 to 2004 I was out of the job market because I was at
home carrying for the family”

Make the resume pleasing to look at. Use plenty of white space. A good resume will take three to four drafts,
but with planning and organization, it will help you get your job
The main points you are supposed to submit in your CV:
39
1.
2.
3.
Personnel data: your last name, first name, patronymic, date of birth, residential and present address including your
zip code, tel. numbers (home, office, contact); marital status, education
Work experience beginning with the latest position: period of time you worked there, the position, listing your
duties, achievements
Additional information: your personnel characteristics, hobbies, special interests or skills, physical record
Writing an Application for Employment
Tell your friends about
the details of all the jobs you’ve had
the examinations at school and your grades at them
the professional diplomas and degrees you’ve gained
the training courses you have attended
the achievements and responsibilities in your working career.
Заявление на работу
Персональные данные
Фамилия
Имя
Отчество
Семейное положение:
холост (не замужем)/женат(замужем)/ вдовец
(вдова)/разведена(а)
Прохождение воинской службы
Звание или рейтинг при увольнении
Настоящий адрес
Постоянный адрес (Адрес прописки)
Улица
Город
Штат
Почтовый индекс
Телефон
На какую должность Вы подаете заявление?
Желаемая зарплата
Образование:
Среднее/Высшее
Аспирантура/Профессиональное
Наименование ВУЗа/Колледжа
Специальность: Главная/Вторая
Среднеарифметическое оценок
Дополнительное образование (тренинги, курсы)
Опыт работы (начиная с последнего)
Название и сфера деятельности компании
Занимаемая должность
Перечислите Ваши обязанности
Заработная плата
Причина ухода
Деловые рекомендации
Имя, должность, место работы поручителя,
номер телефона
Дополнительные сведения
Ваши личные качества (положительные и
отрицательные)
Ваши интересы, умения, хобби
Имеются ли проблемы со здоровьем,
физические ограничения, которые могут
повлиять на работу?
Когда Вы можете приступить к работе?
Вы когда-либо подавали заявление в данную компанию?
Подпись
Дата
Application for Employment
Personal data
Last name
First (Christian) name
Patronymic
Marital Status:
Single/married/widowed/divorced (separated)
Military service record
Rank or rating at the time of discharge
Present address
Permanent address (Residential address)
Street
City
State
Zip code
Phone number
What position are you applying for?
Salary desired
Education:
High school/University
Post graduate course/Trade
University/College
Specialty: Major/Minor
Grade point average
Additional Education (trainings, courses)
Experience of work (start with the last one)
Name of the Company and its field
The position
List your duties
Salary
Reason for leaving/quitting
Business references
Name, position, company, tel.number
Additional information
Your personnel characteristics (both positive and negative)
Special interests or skills, hobbies
Have you got any health problems, physical
limitations/disabilities which could affect your employment?
Date you can start
Have you ever applied to this company before?
Applicant’s signature
Date
Getting down to seeking for a job.
40
Now when you’re ready with your resume think what would you like to be and whether your functional goals are
related to the skills you want to use in your work. Since they are the same skills you are identified when your personal
achievements, they are likely to increase your effectiveness and success on the job.
Start with a goal statement, such as “I would like a job in which I can use my ability to sell products” or “I would
like a job that will put my writing skills to use”. State only what you want to do; you’ll determine where you want to do it
later.
In determine your functional goal, ask yourself the following questions.
One specific functional goal to consider is how much independence you want on the job. Do you prefer to work on your
own? Or as part of a team? Would you like to be free to develop your own ideas, or are you the type who thrives on give and
take with others? Would you be happier in an atmosphere of established procedures or in a
 Do I want to work
relaxed, flexible atmosphere? Your answers ill help define the right job situation for you.
independently or
Next, think about your work preferences. Would you like to work with products or
machines? Or with people? Or ideas? Do you prefer physical work, brain work, or a
as a art of a team?
combination? Is it more preferable for you to work indoors/outdoors? Or both? Do you need
 With what
supervision to get things done?
materials do I
Or are you disciplined and on time?
want to work?
 In what setting do
I want to work?
The examples of job advertisements:
COMPUTER
CAREER WORK
Career Week Oportunities
From $25.000-125.000
(partial listing)
Programmers…………………$25.000$45.000
Programmer/Analysts……….$28,000$59.000
Data Base
Administrators……………….$45.000$68.000
Software Developers.………$50,000$70,000
Technical Writers…………...$25,000
$45,000
Sales …………………….……$50,000$125,000
ENGINEERS
CIVIL ENGR
GENERAL SALES M
RIGBY METAL COMPONENTS LIMITED,
Yorkshire, is a leading designer and manufact
components for industry, such as bearings, bu
structural parts, using cost effective powder m
processes.
Already well established in the UK market, th
increasingly developing its business interests i
European marketplace.
Reporting to the Managing Director, the Gene
Manager will be part of a mall executive mana
and a such will be expected to pay an importa
Call This Week
New York
Downtown 212/962-8000
management and development of the Company to fulfil
within the EU.
The successful applicant ill have a background in Sales
preferably in engineering components, and ideally b age
40s. Fluency in a major European language is required
success, particularly in generating new business. A high
determination and drive, together with inter-personal ski
Salary and benefits are first class, and include a pension
medical cover. The position could carry Board potential
12o Broadway, Suite 1010,
New York, NY 10271
Please write enclosing a full CV to:
FEE PAID
$45K
Major A/E firm, BSCE + 6-8 yrs in site
devlpt, highway, drainage,
exc communication skills a must
ELECTRICAL DRAFTS to $30K
WAYNE WHELAHAN
28o Mad Ave NYC 10016 212-889-9300
The Personnel Manager, Rigby Metal Components Limi
Cleckheaton, West Yourkshire BD19 5 LU.
41
International
Bank Auditors
C $17,000-$20,000
American Express require two Senior Bank Auditors to join a professional internal
audit department. The positions require at least five years’ operational experience in a
large American or European international bank. Previous auditing experience is
desirable, as is a sound knowledge of foreign exchange and foreign bills procedure
and accounting. The Institute of Bankers qualification or Degree would be
advantageous, but not essential.
The Company offers competitive salaries, first class fringe benefits and excellent
promotional opportunities within its international banking division. One position is
based in the U.K., entailing 100% travel throughout Europe, the Middle East and
Africa. The other ill involve continuous travel throughout the Asia/Pacific region.
Applicants ideally aged between 25 and 35 should write giving details of career to
date to Brown, Personnel Manager, American Express, Amex House, Edward
Street, Brighton BN2 2LP.
Next, consider your place within the company or profession. Where would you like to start? Where would your want to go
from there? What is the ultimate position you would like to receive your first promotion? Your next one? Once you have
established these goals, ask yourself this: What additional training or preparation will you need to be able to achieve them?
SOCIAL LADDER
Chairman of the Board/President,
CEO, Vice President, Executive
TOP MANAGEMENT
Department Heads/Division Directors
First-line
supervisors, Team leaders
MIDDLE MANAGEMENT
Operating Personnel
LOWER-LEVEL MANAGEMENT
The Qualities They Most Often Seek in Potential
Employees
Break down the words below according to the semantic group they refer to
WORKERS, EMPLOYEES
outgoing, detail-oriented, poised, high-powered, flexible,
starting, reliable, people-oriented, responsible, attentive,
honest, diplomatic, persuasive, take-charge
dependable, resilient, adaptable, highly-motivated, selfwell-spoken, articulate, personable, having drive, sincere,
Turn the left-column adjectival word groups into
nominal groups.
trustworthiness
… should be … patient
……
initiative
energy
communicability
attention
flexibility
openness
composure
should have/possess
42
persistent
determined
competent
ambitious
imaginative
energetic
efficient
flexible
enthusiastic
Paraphrase the following sentences in the help-wanted ads so that they would include adjectival word-groups instead of
the underlined nouns.
1.
2.
3.
4.
5.
6.
7.
8.
If you believe you possess the skills, dynamism and self-motivation to succeed, then please send your CV to the
advising consultant.
Experience in the developing countries and strong management skills are required.
We are seeking economists of high qualification to help formulate policies on a wide range of issues.
All candidates should have a strong interest in research.
Fluency in Portuguese would be a major asset.
Appropriate experience and achievements is more important that formal qualifications.
Candidates should have proficiency in word processing.
Must be good with numbers.
You can rate yourself
Now you have a chance to rate your qualities and skills that you can offer to a prospective employer. When you
rake a personal inventory of your talents you may use the following scale:
3. for “always
2. for “sometimes”
1. for “rarely”
Sum up the points received when you are through with the self-appraisal.
1. Direction: I know the field I want to be in and the type of work
always sometimes rarely
I want to do. I have definite career goals.
2. Communication: I can organize and express my thoughts logically,
clearly and concisely, both orally and in writing, using correct
pronunciation, grammar, spelling and punctuation.
3. Practical skills: I work hard to develop my vocational skills,
such as typing, graphic design, data processing, drafting, stenography,
accounting, nursing or engineering.
4. Harmony with others: I like people and get along well with those of
other backgrounds, beliefs, cultures and points of view.
5. Positiveness: I look forward to the work I want to do and give it my
best. I tend to have a positive outlook and usually say “I will” or
“I’ll try” rather than “I can’t”.
6. Flexibility: I adapt easily and readily to new work tasks, methods and
responsibilities.
7. Initiative: I am a self-starter. I recognize what needs to be done and
do it without being told or supervised.
8. Competitiveness: I try to do things better and faster than others
because I want to gain recognition and get ahead.
9. Organization: I plan, organize and schedule my work, then carry it out
step by step according to the plan.
10. Integrity: I try to be honest, I respect the confidences of others,
I do not gossip.
11. Performance: I try hard to meet every deadline. I am an energetic
worker and proud of my work.
12. Inventiveness: I enjoy devising new way to do tasks faster and more
easily and to achieve better results.
13. Problem solving: I like challenges. I am able to foresee and analyze
problems, then solve them quickly and effectively by thinking them
through.
14. Grooming: I prepare what I am going to wear ahead of time and try
to look neat, clean and personable.
43
15. Mobility: I am willing to relocate to another area, city or state if my
work requires it.
16. Enthusiasm: I like to work, I am eager to learn all I can and I am
willing to do ore than is expected of me.
17. Motivation: I have the drive to get things done. I stick to the job,
overcoming every obstacle until I finish it.
18. Leadership: I like to take charge. I know how to direct and
motivate others to do their best and I am willing to accept responsibility
for the decision I make.
19. Self-confidence: I prepare ahead for situations so I will be confident
able to meet them. I respond effectively to people, problems and
challenges.
20. Responsibility: I can be counted on to get the job done. I try to be
on time, comply with regulations and meet deadlines.
21. Self-awareness: I know my limitations and areas of weakness. I try
hard to improve on them.
Sum total ………………………………………………………………………
If your total score is 50 or above, you are an ideal worker. You may ask your relatives or close friends to rate you
on the same qualities and compare the results with your self-estimation. They say that three independent sources of
information tend to give an objective result.
Some personal traits and habits that may matter much when one gets a job
1.
2.
3.
4.
5.
Are you a smoker on non-smoker?
Do you have sense of humour?
Are you an owl or a lark?
How do you keep good health?
Do you have any hobbies?
Self-Presentation
Do your best to present yourself for a future employer as well as you can.
You mean:
I would like to have the opportunity to put my educational and work experience qualifications to use as an employee in your
company. Please consider my application for an open position in your company.
You write:
Several years of retail work experience in a women’s clothing shop, a degree in fashion merchandising, and an appreciation
for hard work would enable me to perform will as the sportswear buyer you are seeking. I would like to be considered for this
position.
or:
An ability to communicate will both orally and in writing, a degree in business administration with a concentration
information processing, and a summer internship in the data processing department of a petroleum company are the
qualifications I have that closely match the requirements of the system analyst position open in your company. I would like to
be considered for this position.
44
UNIT 6. PHONING EMPLOYERS
If phoning is the only way to answer an ad or find out about a job, use the helpful hints listed below. Do
not phone if the ad says «apply in person»or «send resume».










Practice what you want to say before making the call,
Be prepared: have your paper and pencil ready,
Speak clearly and confidently,
Sound enthusiastic and interested,
Give your name, the job you are applying for, and how you found out about the job.
Ask what education, training, or work experience is required for the job. Save more detailed
questions for the interview.
Tell the employer a little about yourself and your job skills. Be prepared. Refer to your Personal
Data Sheet on pages 26 and 27 before calling the employer.
Ask for an interview to discuss how your qualifications fill the job.
If you are offered an interview, be sure to get correct information on the place, date, time and
name of the person who will interview you.
Thank the person you have spoken to before you hang up. If you don't get an interview, send a
thank you note to the person you spoke with.
The goal of your telephone contact is to
get an interview.
To inform the student how to follow-up on the lead they obtained regarding a possible job. Knowledge of
a job possibility does no good if the individual does not know what to do with this information. The only method being
presented is use of the telephone as it was felt that walk-ins were not generally appreciated by employers, and letters
Were not applicable in the trades that our clients are being trained for.
Call on the Telephone
Pad and pen in hand.
Introduce yourself and tell your source.
Sound enthusiastic.
Speak clearly.
Do Not let the individual conduct the entire interview over the
telephone.
Obtain interview information.
Name of company.
Address of company and directions.
Time of interview: date and hour.
Interviewer full name, department and title.
TELEPHONE SCRIPT # 1
Receptionist:
Caller
- Good morning, Miller-and company. May I help you?
- Yes, can you give me the name of the person who does the hiring
for your company?»
Receptionist:
- That's Mr.Bart.
Caller:
- Could I tall to Mr.Bart?
Receptionist:
- Yes, you can, just a moment.
Mr. Bart: - Hello, Lou Bart.
Caller:
- Mr.Bat, my nave is Ben Smith, do you have any jobs open for Junior
accountants?
Mr.Bart: - Yeah, as a matter of fact, I've got one now. Have you got an
experience in computerized Accounting?
45
Caller:
- I sure do, would 1:00 or 2:00 today be OK for an interview?
Mr.Bart: - How long have you been doing journals and posting?
Caller:
- About four years, which time would be better for the interview?
Mr.Bart: - Could you make it 3:00?
Caller:
- Fine, I'll see you at three.
It might not happen exactly this way, but this is the way the call usually goes.
TELEPHONE SCRIPT # 2
Receptionist:
Caller:
company?
Receptionist:
Caller:
Receptionist:
Mrs.Bond:
Caller:
- Hello, Anchin, Block and Anchin. Can I help you?
- Could you give me the name of the person who does the hiring for
your
- Surely, that is Mrs.Bond.
- Thank you, may I talk to her?
- Just a moment.
- Hello, Bernice Bend.
- Hello, my name is Mark Galper. Do you have any job openings for
an experienced Auditor?
Mrs.Bond:
- No, I don't at this time, I'm sorry.
Caller:
- Well would you know of another opening somewhere else?
Mrs.Bond:
- As a matter of fact, I think I do. David Berdon company had an
opening last week. Mr. Powell is the one to talk to.
Caller:
- Thank you, I appreciate it, goodbye.
Mrs.Bond:
- Goodbye and good luck.
TELEPHONE SCRIPT # 3
Receptionist:
Caller:
Receptionist:
Mr.Davey:
Caller:
- Hello, Davies and Davies. May I help you?
- Good morning, Mr.Davey, please.
- Just a moment.
- Davey, can I help you?
- Mr.Davey, my name is Mark Galper, and Mrs.Bond at Anchin, Block
and Anchin suggested I call you about the opening for an Auditor.
Have you filled it yet?
Mr.Davey:
- No, I haven't, have you done Trial Balance and Bank reconciliation?
Caller:
- Yes, I have three years experience. Could I see you at 1:00 today for
an Interview, or would 2:00 be better?
Mr.Davey:
- Have you done Financial Statement, or is payroll your main
occupation?
Caller:
- Usually it's all journals including Taxation. Would 3:00 be al lright for
an interview or would 4:00 be better?
Mr.Davey:
- Let's make it 4:00.
Caller:
- Thanks, I'll be there.
Make sure the employer knows your name. Offer to spell it if appropriate, or simply repeat it when confirming
the interview time.
TELEPHONE SCRIPT # 4
(My personal script)
A.
B.
Hello. MAY I PLEASE HAVE THE NAME OF THE PERSON
WHO DOES THE HIRING ____________________________
___________________________________________________?
(of mechanics, for the plant, etc.)
THANK YOU. MAY I PLEASE SPEAK TO
___________________________________________________?
(him, her, Mr. Bond, etc.)
C.
HELLO,___________________, MY NAME IS _____________
(person's name)
(my name)
Write down the name!
If not, thank person on
the line, hang up, and
write down the company
name, phone number, and
the time next to the
person's name. Draw
a box around this
information, and call back
in one hour. At that time
ask immediately to speak
to your person.
If «No», ask for an
appointment to get
acquainted anyway.
The-non interview
46
DO YOU HAVE A JOB OPEN FOR A(N) _________________
_____________________________________?
(good, reliable, etc.) (your occupation?)
D.
I WOULD LIKE AN APPOINTMENT TO COME IN AND TALK
TO YOU ABOUT THE JOB. HOW ABOUT ________________;
(time)
OR WOULD ________________BE BETTER?
(time)
E.
THANK YOU VERY MUCH. MY NAME AGAIN IS__________.
(my name)
I'LL SEE YOU PROMPTLY AT ___ ___________. GOOD-BYE.
(time)
I'M SORRY TO HEAR THAT YOU DON'T HAVE AN OPENING
RIGHT NOW. DO YOU HAPPEN TO KNOW OF ANYONE
ELSE WHO MIGHT NEED A(N)___________ ______________?
(well-trained,good) (your occupation)
F.
UNIT 7. THE INTERVIEW
Prepare for the interview both physically and psychologically. An interview can be a very stressful situation,
especially if the interviewee is unprepared. Therefore, it is essential that the students be aware of the various steps necessary
to prepare them as much as possible for the interview.

Learn about the job qualifications and duties

Dress appropriately and neatly.
Learn about the company.

Prepare resume or application information.
What type of business is it?

Think about your answers to their questions the night before.
Is it a large or a small company?

Think about what your reaction will be if you are asked to
Is it an old or a new company?
take a polygraph test.

Speak to your counselor regarding your emotions and/or
hesitations.

Think about how you will present your disability
to the employer-how you can turn that disability into an
asset.

Get a good night's sleep.

If you are not going to keep the appointment, call
to cancel.
Useful phrases
I’d like to learn/request if the job for
Я бы хотел узнать, свободна ли еще должность
an advertising agent
рекламного агента
a salesperson
продавца
advertised bi New York Times
объявление о которой было в Нью-Йорк
is still opened.
Таймз.
The job counselor informed/advised me
Консультант по трудоустройству сообщил
that you might have
мне, что у вас может быть
a job opening for a cashier/nurse/gardener/cook. вакансия кассира/няни/садовника/повара
Yes, this vacancy/job position
Да, эта вакансия
can still be filled/is still open.
еще не занята.
We accept/take in applications/offers/proposals Мы принимаем заявления
till Friday.
до пятницы.
What’s the official job title?
Как официально называется эта работа?
It’s called Accounting manager
Она называется Начальник бухгалтерского
/general laborer/ production supervisor.
отдела/чернорабочий/производственный мастер.
I’d like to know the duties
Я бы хотел знать обязанности
terms of work
условия работы
labor contract
трудового контракта
hours of work
часы работы
starting salary
начальную зарплату
At present there are available
В настоящее время есть
47
in a couple of weeks there could be
3 job positions with “Multiple Products”
openings at
Is it a permanent or a temporary job?
It’s a seasonal job for the summer.
It’s a full time/part time/an hourly job.
Через пару недель могут быть
3 вакансии в фирме «Малтипл продактс»
Это постоянная или временная работа?
Это сезонная работа на лето.
Это работа с полным рабочим днем/
неполным/почасовая.
You can learn the details by phone.
Вы можете узнать детали по телефону
if you get in touch with the firm.
если свяжетесь с фирмой.
Will you come back/call back in a week.
Пожалуйста, зайдите снова через неделю.
Will you fill out an application
заполните анкету
Call their Personnel Department/the Skills Center.
Позвоните в их отдел кадров/учебный отдел.
Where are you located?
Где Вы расположены?
What’s your address/location?
Какой Ваш адрес?
________________________________________________________