AGENCY #:
SITE #:
LITERACY AND BASIC SKILLS (LBS) PROGRAM
BUSINESS PLAN 2011 - 2012
Delivery Agency
LBS, Academic Upgrading (AU) and AU Partnership
IMPORTANT NOTICE: Please refer to the Business Plan 2011 - 2012
Delivery Agency Instructions for LBS, Academic Upgrading (AU) and AU
Partnership before attempting to complete this template
Please mail one (1) hard-copy of the 2011 – 2012 LBS Business Plan with original signatures for
each site to your TCU Regional Contact. Business plans must be received by the Ministry by
4:00 pm on December 23, 2010.
In addition, email an electronic copy of the 2011 – 2012 LBS Business Plan to your TCU Regional
Contact and cc: Stephanie Firth (email Stephanie.firth@ontario.ca) by 4:00 pm on December 23,
2010. If signed copies cannot be scanned then unsigned e-copies will be permitted.
For a complete list of names, fax numbers and addresses, please see Appendix 1 of the
Business Plan 2011 - 2012 Delivery Agency Instructions for LBS, Academic Upgrading (AU) and
AU Partnership
Section 1: LBS Service Provider Information
Service Delivery Agency Information
Legal/Corporate Name of Agency:
Agency #
Organization’s Mailing Address
City
Province
Postal Code
City
Province
Postal Code
Last Name
First Name
Title
Telephone
Fax
Email
Organization’s Physical Address (
Same as Mailing Address)
Service Delivery Agency Contact Information
Site Information
Site Name
Site #
Mailing Address
City
Province
Postal Code
City
Province
Postal Code
Last Name
First Name
Title
Telephone
Fax
Email
Physical Address (
Same as Mailing Address)
Service Delivery Agency Site Contact Information
Preferred Language
English
French
Employment Ontario Visibility, Literacy Services Planning Participation
Confirm that your agency has the Employment Ontario signs displayed at the LBS funded site as directed by checking this box.
Confirm that this business plan request corresponds with your proposed activity included in the Literacy Services Plan (LSP) submitted by
your regional network by checking this box.
Signature (To be completed by Corporate Head)
I certify that the information provided in this business plan is true and correct. I have authority to
provide the information on behalf of the organization.
Name
Position
Signature
Date
SERVICE DELIVERY AGENCY: Insert name here using Header / Footer Function
2
Please note that MTCU has the following provincial targets and priorities
for the delivery of Literacy and Basic Skills Services for 2011 – 2012:

70 per cent of LBS learners are employed or go on to further education and
training at exit. Further education and training includes credit, apprenticeship and
postsecondary study.

70 per cent of Academic Upgrading (AU) learners go on to apprenticeship, preapprenticeship or postsecondary at exit

85 per cent of exiting learners report overall satisfaction with LBS training
services

maximum 10 per cent lost contacts

build understanding in EO service providers of the importance of essential skills
and academic assessment, literacy training and academic upgrading for the
employment and further training success of their clients, and enhance referrals to
and from these EO partners

improve learner pathways between foundation skills programs at TCU and at
MCI and EDU

increase access to LBS services through flexible and distance learning
Agencies should keep these in mind as they plan targets for their individual site activities
for the coming year.
SERVICE DELIVERY AGENCY: Insert name here using Header / Footer Function
3
Section 2: Site Outcomes
Please prepare the following using the site targets on the 2010-2011 Original Schedule B and the 2011-2012
LSP(s). Complete Section 2 for EACH site, including Academic Upgrading Partnerships (AUP).
Legal/Corporate Name of Agency
Site/Partnership Name
Site/Partnership Number
Check each LBS level this site will offer in 2011-2012.
Level 1
Level 2
Level 3
Level 4
Level 5
Section 2A – Site Outcomes - LBS
LBS Outcomes
09-10
target
09-10
actual
10-11
target
10-11 midyear
actual
11-12
target
Total Number of Learners Exiting the LBS
Program
A. Percentage of LBS Learners Employed at Exit
%
%
%
%
%
B. Percentage of LBS Learners who have gone
on to Further Training or Education including other
LBS Training at Exit.
%
%
%
%
%
(Further Training or Education includes Postsecondary Study,
Credit and Apprenticeship)
Total (A+B)
%
Percentage of LBS Learners who are Lost
Contacts
SERVICE DELIVERY AGENCY: Insert name here using Header / Footer Function
%
4
Section 2B – Site Outcomes - AU Colleges and AU Partnerships
AU/AU Partnership Outcomes
09-10
target
09-10
actual
10-11
target
10-11
mid-year
actual
11-12
target
Total Number of Academic Upgrading (AU)
Learners Exiting the Program
A. Percentage of Academic Upgrading (AU)
Learners Employed at Exit
%
%
%
%
%
B. Percentage of Academic Upgrading (AU)
Learners who have gone on to Postsecondary
%
%
%
%
%
C. Percentage of Academic Upgrading (AU)
Learners who have gone on to Pre-apprenticeship
%
%
%
%
%
D. Percentage of Academic Upgrading (AU)
Learners who have gone on to Apprenticeship
%
%
%
%
%
Percentage of Academic Upgrading (AU)
Learners who are Lost Contacts
%
Section 2C: Learner Satisfaction Survey Results
Learner Satisfaction Survey Results
09-10
target
09-10
actual
10-11
target
10-11
midyear
actual
11-12
target
Total Number of Exiting Learners completing a
Learner Satisfaction Survey
Percentage of Exiting Learners completing the
Learner Satisfaction Survey
“Overall Satisfaction” percentage to item “Overall
I was satisfied with the LBS Program at this
agency” on the Learner Satisfaction Survey Excel
Spreadsheet
%
%
%
%
%
%
%
%
%
%
SERVICE DELIVERY AGENCY: Insert name here using Header / Footer Function
5
Section 3: Site Narrative
Please keep your responses brief. You may use point form.
Briefly describe the steps the site has in place to achieve:
i)
the site’s target number of LBS and AU learners served; and
ii)
the proposed effectiveness and customer service outcomes in Section 2 of this business plan.
Describe the specific responsibilities your agency has in the local literacy planning and coordination
process and in the outcomes to be achieved in 2011-2012. Please refer to your Literacy Service Planning
work plan. Include activities you propose to undertake to ensure your staff is able to make referrals to
other Employment Ontario service providers.
Identify the Action Items noted in your most recent Program Monitoring Report and summarize actions
taken to address each of them. For those not addressed, please note how your agency plans to address
these action items. Please refer to your agency's most recent LBS Program Monitoring Report provided
by your TCU Field Consultant.
If this site is an AU partnership, please provide a brief description of:

The roles of each agency in the partnership,

The feedback from both members of the partnership as to how well each partner considers the
partnership worked over the past year, particularly with respect to the administration of the
partnership

The delivery of the services and the feedback from other community partners
SERVICE DELIVERY AGENCY: Insert name here using Header / Footer Function
6
Section 4: Report on Literacy and Basic Skills Program Improvements 2010-2011
Areas for Improvement
What areas did you identify
in last year’s business
plan? Check one box only
for each area for
improvement.
1st Area for
Improvement:
Effectiveness
Efficiency
Customer Satisfaction
Organizational Capacity
2nd Area for
Improvement:
Effectiveness
Efficiency
Customer Satisfaction
Organizational Capacity
Expected Outcome
What did you hope to see
improve?
Steps/Actions to Achieve
Desired Outcomes
Evidence
(or Indicators)
What actions did you take?
What change did you see?
By when?
Analysis
What does the evidence
tell you? Is the
improvement sufficient, or
will you continue to set this
area as a priority for 20112012?
Section 5: Ontario Adult Literacy Curriculum (OALC) Framework Implementation:
2011-2012 Organizational Capacity Improvement Plan
Please refer to the Business Plan 2011 - 2012 Delivery Agency Instructions for LBS, Academic Upgrading (AU) and AU Partnership before attempting to
complete this section
Areas for Improvement
Current stage
Choose the stage that most closely
resembles your current capacity
Expected stage and key
indicators in place by yearend
Identify the indicators currently not
in place that will be in place by
year-end
1. Transition oriented Programming
Not in place
Somewhat in place
Mostly in place
Fully in place
2. Service coordination
Not in place
Somewhat in place
Mostly in place
Fully in place
3. Task-Based Approach
Not in place
Somewhat in place
Mostly in place
Fully in place
4. Task-Based Assessment
Not in place
Somewhat in place
Mostly in place
Fully in place
Specific, objective measurable
interim improvements expected
by mid-year (to be reported to
TCU October 15, 2011)
Identify the progress you will have
made by October 15, 2011
OUTCOMES DEFINED
Pre-apprenticeship

Projects funded yearly at colleges by the Apprenticeship Branch in which students
must achieve grade 12 equivalency by the time they complete the course if they do
not already have an OSSD.

Includes preparing learners in advance of the start up of the project (this would include
learners who move from upgrading to a Pre-apprenticeship course).
Apprenticeship

Includes those learners who move from upgrading to an apprenticeship with an
employer.

May include remediation through upgrading to current apprentices requiring additional
support with their in-school training.

May include test preparation for current apprentices preparing to write their
Qualification Exams.
Postsecondary Pre-Trades programs do not include Pre-apprenticeship courses.
Post-secondary Exit – for agency reporting requirements, is defined as an individual
learner who upon completion of their required LBS training, is accepted to, or registered
in a post-secondary course of study with a recognized provincial post-secondary
educational institution (e.g. universities, vocational and trade schools, community
colleges, and career colleges that award academic degrees or professional
certifications). It should be noted that learners who are not enrolled or registered in a
post-secondary course of study should not be reported as an Exit to Post-secondary.
Appendix A: Statistical Report for Academic Upgrading (AU) including
Academic Upgrading Partnership (AUP)
An Appendix A should be completed for each AU and AUP site and submitted to the MTCU Field
Consultant on a bi-annual basis.
Report for:
April 1, 2011 to September 30, 2011 by
April 1, 2011 to March 31, 2012 by
October 15, 2011
April 15, 2012
Legal/Corporate Name of Agency
Agency Number
Site Name
Site Number
Number of Academic Upgrading (AU) exits as recorded on the LBSIMS and target from 2011-2012 business plan
10/11
Actual
(#)
Number and percentage of Academic Upgrading (AU) exits to
Employment and target from 2011-2012 business plan
10/11
Actual
(#)
Number and percentage of Academic Upgrading (AU) exits to
Postsecondary Studies (including postsecondary pre-trades) and
target from 2011-2012 business plan
10/11
Actual
(#)
Number and percentage of Academic Upgrading (AU) exits in PreApprenticeship and target from 2011-2012 business plan
10/11
Actual
(#)
Number and percentage of Academic Upgrading (AU) Exits for
Apprenticeship and target from 2011-2012 business plan
10/11
Actual
(#)
Number and percentage of Academic Upgrading (AU) Learners
reported as Lost Contact at exit
10/11
Actual
(#)
_____________________________
Signature of Agency Contact
Target
(#)
10/11
Actual
Target
%
% of
exits
10/11
Target
Actual
%
% of
exits
10/11
Target
Actual
%
% of
exits
10/11
Target
Actual
%
% of
exits
10/11
Target
Actual
%
% of
exits
____________________________
Date
_____________________________
Printed Name of Agency Contact
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10
Appendix B: Mid-Year Report on Ontario Adult Literacy Curriculum (OALC) Framework Implementation
An Appendix B must be completed for each LBS, AU and AUP site and submitted electronically to your TCU Regional Contact by October 15, 2011. Agencies
should refer to the commitments made in their 2011-2012 Business Plan
Section 5: Ontario Adult Literacy Curriculum (OALC) Framework Implementation:
2011-2012 Organizational Capacity Improvement Plan
Legal/Corporate Name of Agency:
Agency Number:
Site/Partnership Name:
Site Number:
Areas for Improvement
Expected stage and key
indicators in place by yearend
Interim improvements
expected by mid-year
Actual improvements achieved by
mid-year
Copy from Section 5, Column 3 of
the 2011-2012 Business Plan
Copy from Section 5, Column 4 of
the 2011-2012 Business Plan
Identify the progress made in each area
1. Transition oriented Programming
2. Service coordination
3. Task-Based Approach
4. Task-Based Assessment
_____________________________
Signature of Agency Contact
_____________________________
Printed Name of Agency Contact
____________________________
Date