Projects Office
Tari Kaupapa
Project Name
Request for Information
Project Name
Request for Information - Draft
Table of Contents
1
2
3
4
5
6
7
INTRODUCTION ....................................................................................... 1
1.1 Purpose.............................................................................................. 1
1.2 Associated Documents....................................................................... 1
1.3 Definitions .......................................................................................... 1
VERSION CONTROL ................................................................................ 1
OVERVIEW OF MASSEY UNIVERSITY.................................................... 2
OVERVIEW OF XXXXXXX ........................................................................ 2
OVERVIEW OF EXISTING ........................................................................ 2
INFORMATION REQUESTED ................................................................... 3
6.1 Company Profile/Overview/History ..................................................... 3
6.2 Staffing Structures Nationally/Internationally ...................................... 3
6.3 Sub Contractors ................................................................................. 3
6.4 Support Structures ............................................................................. 3
6.5 Product Offering ................................................................................. 3
6.6 Outline of Implementation for Equipment, Software and Services ...... 4
6.7 Reference Sites for Equipment, Software and Service ....................... 4
6.8 Sample Contract ................................................................................ 4
APPENDIX - FUNCTIONAL REQUIREMENTS ......................................... 5
7.1 Logging .............................................................................................. 5
7.2 Access ............................................................................................... 5
7.3 Reporting ........................................................................................... 5
7.4 Integration of other functional areas ................................................... 5
7.5 Scalability ........................................................................................... 5
7.6 Customisation .................................................................................... 5
7.7 Interface ............................................................................................. 5
7.8 Monitoring .......................................................................................... 5
7.9 Data manipulation .............................................................................. 5
7.10 Documentation and Help .................................................................... 5
7.11 Vendor requirements .......................................................................... 6
Version: a
Date: 3 November 2004
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Project Name
Request for Information - Draft
1 Introduction
1.1 Purpose
This document has been drawn up to provide suppliers with an overview of the Massey
University's interest in xxxxxx. The document indicates the information the University is
seeking in its invitation to suppliers to register their interest in providing a solution for all
or part of the required equipment and services.
1.2 Associated Documents
There are no documents to be read in conjunction with this document.
1.3 Definitions
Put any specific ones in here
Information contained within this document has strategic importance to Massey University
and is to be kept confidential and used only for the purpose of responding with the
information requested. Information provided by respondents will also be treated as
confidential. Please note that the information provided will not be returned to unsuccessful
respondents.
A selected group of suppliers will be invited to respond to a detailed Request for
Proposals as a result of the registration of interest process, contingent on the decision to
proceed with the project.
This Request For Information (RFI) is not intended, and shall not be construed, to create
any obligation on the part of the University either to enter into any contract with any
vendor or to serve as the basis for any claim whatsoever. All work undertaken by
potential vendors in the preparation of a suitable response shall be at the vendor’s
expense.
The University reserves the right to reject any or all proposals for any reason
whatsoever.
2 Version Control
File Name: Document5
Date
Status
Version
3/11/04
Draft
a
Version: a
Date: 3 November 2004
Updated by
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Reason for Update
Project Name
Request for Information - Draft
3 Overview of Massey University
Massey University is a multi-campus tertiary educational institution with approximately
33,000 students registered in study. Of these, approximately 18,000 are studying by
distance (extramurally). The other 15,000 are studying in face-to-face mode at
Campuses located in Auckland, Palmerston North and Wellington (with a presence in a
number of other smaller regions). Massey University also has joint partnerships with a
number of other educational institutions.
4 Overview of XXXXXXX
The University is seeking to xxxxxxxxx. This requirement has arisen in part from the
need to xxxxxxxx.
Additional drivers are:

Driver 1

Driver 2
The primary objective of xxxx is to xxxxxxx
XXXX needs to XXXXXX
For a more complete list of functional requirements of xxxx see the appendix to this
document.
5 Overview of Existing
List what currently is available. For example, in relation to a system:
Information Technology Services maintains a number of Compaq Alpha Unix Servers
providing drive-space, print services and email to client computers.
The standard Information Technology tool set available to all University staff is:




Networked computer (80% Microsoft Win2000/XP and 20% Apple Macintosh)
Email client (Qualcomm Eudora or Microsoft Outlook)
Web browser (various versions of Netscape Navigator or Microsoft Internet Explorer)
Productivity Suite (Microsoft Office, Claris Office, Corel Office)
Massey University uses Microsoft Active Directory for a single point of authentication.
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6 Information Requested
All respondents should supply the following information:
6.1 Company Profile/Overview/History
6.1.1 Company ownership, capital funding, etc.
6.1.2 Management structures including international, national and regional
offices.
6.2 Staffing Structures Nationally/Internationally
6.2.1 Number of staff by function group (sales, service, development,
administration, etc).
6.2.2 Locations, branches, etc.
6.3 Sub Contractors
6.3.1 Detail any proposed use of sub contractors.
6.4 Support Structures
6.4.1 National / International
6.4.2 On site capabilities, describe on site, remote support alternatives.
6.4.3 Outline of Quality Assurance standards adhered to by the company.
What approach? What level? How validated?
6.4.4 Provide information on hotline/helpdesk service.
6.4.5 Provide information on escalation procedures.
6.4.6 Provide information on support contract charges.
6.4.7 Provide information on user group and related information.
6.5 Product Offering
6.5.1 Provide a general description of the product to be offered
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6.5.2 Include any relevant white papers, brochures or other documentation
6.5.3 Include any demonstration software that may be available
6.5.4 Provide a URL for any relevant web sites
6.6 Outline of Implementation for Equipment, Software and
Services
6.6.1 Installation alternatives - identify and provide reference site examples.
6.6.2 Preferred implementation schemes.
6.6.3 Identify if appropriate options or alternatives which may be considered.
6.7 Reference Sites for Equipment, Software and Service
6.7.1 How many sites.
6.7.2 Dimensions of configurations.
6.7.3 Type of traffic and volumes transacted across the service provided.
6.8 Sample Contract
Provide samples of any standard contracts covering sales and support.
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7 Appendix - Functional Requirements
7.1 Logging
The system must
7.2 Access
The system must
7.3 Reporting
The system must
7.4 Integration of other functional areas
The system should allow the integration of information about
7.5 Scalability
The system must
7.6 Customisation
The system must allow
7.7 Interface
The system’s user interface must provide for
7.8 Monitoring
The system must monitor incoming information in order to indicate
7.9 Data manipulation
7.10 Documentation and Help
The system must provide adequate documentation and help files to assist with its use
and access. It should include
(a) system administrator’s guide
(b) user’s guide (for inputters of data)
(c) installation guide
(d) customisation guide
(e) the means of adding instructions about getting information to inputters
(f) the means of adding check-lists for Research Category requirements
Available on
(g) paper
(h) CD-ROM
(i) HTML
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The documents must
(j) reflect the system accurately
(k) provide all information required to use the system
(l) provide all information required to administer the system
(m) provide all information required to customise the system
(n) include examples of screens
(o) include a complete glossary and index
7.11 Vendor requirements
The vendor should be able to
(a) provide standard license, maintenance, and support contracts
(b) support changes to the product in a changing legislative environment
(c) demonstrate comparable operational reference sites
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