Carol A. Harstad, MSIS
Kissimmee, Florida
Email: sweetlittleredhead@gmail.com
Phone: (407) 572-3684
website: www.webinique.com
SUMMARY
Active DoD Secret Clearance. Current Instructional Systems Designer/Systems Analyst, designing and developing
simulation software for the PC, who completed my Masters of Science degree in IS with a concentration on Software
Engineering Management and a GPA of 3.917. I have well over twenty years experience as a programmer, and over
fifteen years of web design and development. My skills include supervisory, design, programming, quality control, testing,
technical writing, documentation, web design and development, training, instructional design, accounting, and more.
SKILLS
Masters Degree: Software Engineering Management, completed research on Project Management: Avoiding Failure and
Achieving Success
General Skills: Working independently as well as on a team; safeguarding confidential information; generating reports;
writing and maintaining technical publications and other documentation; written and oral communication; problem solving;
establishing priorities; meeting deadlines; and process improvement.
Programming/Design: Writing System and Software Requirements, Flash Professional CS5.5, ActionScript 3.0,
FlashDevelop 4.5, Enterprise Architect, StarUML, Java, FoxPro, VBScript, JavaScript, Clipper, C, C++, SQL/MySQL, MS
Access, Visual Basic, Visio
Web Development: XHTML, HTML, DHTML, CSS, PHP, MySQL, XML, and Joomla
Graphic Design and Manipulation: Photoshop, Paint.net
Software Tools, Code Management, and Collaboration: JIRA, Crucible, FishEye, Confluence, MS Sharepoint, Tortoise
SVN, AIM II v.5.0
Information Systems: SDLC, System Analysis & Design, UML & Data Modeling, Quality Assurance, Quality Control,
Testing, Object Oriented Programming, Project Management, Report Design & Generation
Accounting: GL Coding, Accounts Payable, Accounts Receivable, Purchase Requests, Credit & Collections, Payroll,
Petty Cash, and Deposits
Miscellaneous: Instructional Design, Training, Technical Writing, Data Entry & Retrieval
EMPLOYMENT HISTORY
Carley Corporation
12802 Science Drive, Orlando, Florida 32826
Telephone: (407) 894-5575
10/2010 – Present
Instructional Systems Designer/Technical Analyst/Programmer for E-Learning Company (Temporary for four
months, then permanent)
 Act as internal SME on projects
 Maintaining a Scrum Environment
 Analyze systems and prepare design documents
 Write system and software requirements for level 4 IMI (aircraft simulators)
 Some programming in Flash, using ActionScript 3.0
 Prepare documentation such as IMDP, SDD, STD, TSSD, etc.
 Develop UML Diagrams
 Prepare for project reviews including SRR, PDR, CDR, etc.
 Manipulate graphics and photos
 XML programming
 Write storyboards
 Design training for technology-delivered instruction (CBT, WBT, electronic performance support, etc.)
 Use established methodologies in all stages of the instructional design process, including needs assessment,
analysis, design, development, implementation, and evaluation
 Work with Graphic Artists, Programmers, and other Subject Matter Experts in the development of interactive
multimedia courseware
Resume
Carol A. Harstad
Page | 1
Osceola County Association of REALTORS®
1105 Shady Lane, Kissimmee, Florida 34744
Telephone: (407) 846-0117
01/2010 – 05/2010
Communications Coordinator for Realtor® Association (temporary position)
 Managed all aspects of the web, including creative design, writing, and content
 Served as production editor of the association magazine; Oversaw all aspects of editorial and photographic
content, design, printing, and mailing
 Developed interactive electronic communications from the association to its members, including the electronic
publication of a weekly newsletter
 Spearheaded a social media plan
 Disseminated information to association members and staff
 Developed and placed advertisements throughout the Central Florida Community
 Issued Press Releases and information that impacted the Real Estate community
Channel Intelligence, Inc.
1180 Celebration Boulevard, Suite 101, Celebration, Florida 34747
Company acquired by Google
March 2007 – November 2008
Operations Specialist for Internet Data Company (Temporary for one month, then permanent)
 Updated and maintained manufacturer/retailer web pages with links and tracking codes in HTML and JavaScript
 Created client shopping site web pages while keeping the clients original retail web layout
 Set up dealer lists and SKU groups
 Onboard new retailer data feeds
 Built incoming and outgoing data feeds based on the clients requirements and the publishers specifications using
VBScript
 Troubleshot and corrected errors in data feeds
 Responded to client support requests by addressing and troubleshooting, testing, and implementing a solution
 Used VBScript to develop custom functions to manipulate data
 Participated in a multi-team environment
 Analyzed and reviewed incoming data feeds to ensure they contained key elements needed for outgoing data
feeds to be built
 Performed quality control and testing to ensure outgoing feeds met specifications set forth by the publishers
Superior Technical Resources
8810 Commodity Circle, #5, Orlando, Florida 32819
Telephone: (407) 370-9093
September 2006 – March 2007
Secretary/Technical Publications (Temporary Assignment, Walt Disney Imagineering (WDI), Lake Buena Vista, Florida)
 Assembled technical publications
 Created, maintained, and troubleshot excel spreadsheets
 Performed various other secretarial duties under the direct supervision of Bob Tracht - Director
Webinique Design
1240 Apopka Lane, Kissimmee, Florida 34759
Telephone: (407) 572-3684
October 1999 – March 2007
Self-employed web designer/computer consultant
 Designed, created, and published websites using XHTML, DHTML, CSS, PHP, and JavaScript.
 PC maintenance and computer/Internet training
 Monthly billing for a salvage company
 Created resumes, newsletters, graphic art, letterhead design, business card design, personal data cards,
invitations, advertisement mailings and more
GCR Tire Centers (Bridgestone Americas Corp)
Telephone: (352) 732-5200
3400 S. Pine Avenue, Ocala, Florida 34471
January 14, 2005 – August 15, 2005
Office & Credit Manager for national tire company
 Coded for General Ledger
 Performed accounts payable, accounts receivable, and credit and collections
 Submitted payroll to corporate
 Cashed out each day and prepared and made deposits
 Audited invoices on a daily basis to ensure accuracy, entered inventory receipts into the computer, added new
inventory items, and modified existing inventory items
 Researched inaccuracies in the count of on-hand inventory
Resume
Carol A. Harstad
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Ocean Systems Engineering Corporation (OSEC)
24 Onville Road, Suite 101, Stafford, Virginia 22556
Telephone: (540) 657-4466
May 19, 2003 – September 15, 2004
Instructional Designer/Technical Writer/Training Specialist
 Developed and produced instructional material for use in the development of interactive courseware (CBT and
WBT) on technical based subject matter relating to computer hardware/software, communications, local and wide
area networking and other assorted topics
 Wrote the scripts/storyboards for courseware
 Coordinated with graphics designers and programmers on the layout of the courseware
 Coordinated with SME's to obtain required information for courseware
 Created unique interactive training presentations in MS PowerPoint and videos for CD-ROM delivery
 Gathered and manipulated photo, video, and audio files
NOS Communications
4380 Boulder Highway, Las Vegas, Nevada 89121-3002
Telephone: (702) 547-8000
August 1998 – August 1999
Programmer/Analyst
 Analyzed, planned, developed, modified, tested, and maintained software applications (in FoxPro and Clipper)
that were used to track sales for, and generate commission’s reports for the sales employees, sales managers
and branch managers
 Worked directly with the Director of IS and the Operations Supervisor to perform other programming tasks as
requested
Nomadic Display
7400 Fullerton Road, Suite 134, Springfield, Virginia 22153-2830
Telephone: (703) 866-9200
July 1997 – August 1998
Programmer/Analyst – Certified SBT/FoxPro Programmer for pop-up display manufacturing company
 Modified the SBT Accounting Program to fit the needs of the company
 Analyzed, planned, developed, tested, modified, and maintained applications in FoxPro to be used for marketing
and accounting purposes
User Technology Associates
950 North Glebe Road, Arlington, Virginia 22203-1824
Telephone: (703) 522-1711
January 1996 – May 1996
Programmer/Analyst for technology consulting company
 Completed a contract with the Naval Sea Systems Command in Crystal City, Virginia
 Analyzed, planned, developed, tested, maintained, and modified various applications and programs for NAVSEA
in FoxPro
Morant Data Company
N. Royal Street, Alexandria, Virginia 22314
(Company no longer exists)
November 1991 – January 1996
Supervisor – Programmer/Analyst
 Met with clients to determine their data needs
 Wrote, tested, maintained, and updated the reusable software package modules and made client modifications in
Foxpro
 Supervised four other programmers, the documentation specialist and support specialist
 Maintained the software library, keeping all reusable programs up-to-date, documented, and converted when
necessary
 Trained new programmers
 Participated in the reorganization and development of a new line of software applications
 Tested all programs and compared them to the functionality requirements set forth by the clients
 Created/maintained all internal programming documentation and all client-specific end-user manuals and
installation instructions for the company's software package
 Used FoxPro to update, maintain and provide reports from various databases
Resume
Carol A. Harstad
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EDUCATIONAL BACKGROUND
Woodbridge Senior High School
H.S. Diploma - Vocational (Mechanical Drafting, Architectural Drafting, and CAD, Automotive Tech.)
Strayer University
Diploma - Information Systems, Programming
Bachelors of Science - Information Systems, Programming
Master of Science in Information Systems (Software Engineering Management)
Woodbridge, Virginia
Completion: 06/1986
Completion: 06/1994
Completion: 06/2005
Completion: 09/2009
Washington, DC
GPA: 4.0
GPA: 3.675
GPA: 3.917
PROFESSIONAL MEMBERSHIPS
Notary Public, State of Florida, 2009-2013
Florida Notary Association, Member, 2009-2013
IEEE, Member, 2006-2013
Notary Public, Commonwealth of Virginia, 1990-1998 & 2003-2007
Girl Scouts of America - Heart of Florida Council, Past Troop Leader of Troop #388, Junior Girl Scouts, 2006-2007
Non-Traditional Student Role Model, Previous, Woodbridge Senior High School
 Spoke to and recruited students in middle schools for enrollment in programs non-traditional to their gender.
 Mentored students who enrolled in programs non-traditional to their gender
VICA, Past President, Woodbridge Senior High School
 Presided at all meetings of VICA local chapter in accordance with accepted parliamentary procedure
 Was chairman of the Executive Council
 Carried out such other duties vested in the presidency by the organization
 Appointed committees and served as ex-officio member
 Coordinated chapter activities and maintained contact with district officers
 Represented the VICA local chapter officially in school/community relations
VICA, Past Treasurer, Virginia District V
 Cooperate with the State VICA Director in the collection of all State dues and assessment and keep accurate
records thereof
 Was a member of the budget committee
 Counter-signed with the State VICA Director all checks disbursed in the name of the Virginia VICA Association
 Cooperated with the secretary by keeping an accurate membership roll
 Prepared adequate financial statements and reports
VICA, Past Secretary, Woodbridge Senior High School, Automotive Section
 Kept records of all regular meetings
 Had available for the president the agenda for all meetings
 Wrote the communications authorized by the president
 Counted and recorded the rising votes of the delegates or committee members
 Cooperated with the treasurer by keeping an accurate membership roll
 Read communications at meetings
 Had available for each meeting the following: Record and minutes of previous meetings; List of all committees; A
copy of the Virginia VICA, Inc. Constitution and By-Laws; A copy of the Official Guide for VICA
VICA, 1st Place, Opening and Closing Ceremonies, District V Chapter
VICA, 1st Place, Mechanical Drafting, District V Chapter
Prince William County, Virginia, All County Band
Prince William County, Virginia, 1st Place, Flute Solo
Resume
Carol A. Harstad
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