A-Z Guide to Professional Services at NTU
There is an array of professional and essential services providing support across the University, and although all services have extensive
on-line information available on NTU web pages, it is sometimes difficult to get an immediate sense of who exists, what they provide, and
how to locate them.
Link to homepage listing professional services at NTU:
http://www.ntu.ac.uk/human_resources/about_ntu/university_structure/professional_services/index.html
Link to homepage listing essential services at NTU:
https://www.ntu.ac.uk/intranet/essential/index.html
This guide brings together a list of the professional and essential services to provide you with an overview of what is available and how to
find more information on-line in the NTU web site.
Initials
Service & Link to
Home Page
Description
On-Line Information & Resource Links
Business and Innovation
Creation Unit (BIC)
This service’s mission is to help NTU staff &
students, and external organizations forge
mutually productive working partnerships across
a wide range of enterprise including joint
research, professional courses and education,
developing new products to market, consultancy
and other types of knowledge exchange.
Links to the Business and Innovation Team:
http://www.ntu.ac.uk/business_professions/expertise/business_c
reation/65365.html
A
B
Two key supports:
 Academic enterprise and knowledge transfer
- including Knowledge Transfer Partnerships
and other funded support to build
relationships with public, private and third
sector organisations from The Business and
Innovation Team
More information about School Champions of Academic
Enterprise Scheme:
https://www.ntu.ac.uk/intranet/bicintranet/champions_ac
ademic_enterprise/index.html
Links to the HIVE homepage for more information on the
support for evaluating and realising your business ideas:
http://www.ntu.ac.uk/hive/index.html
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C
Catering and Hospitality
https://www.ntu.ac.uk/intr
anet/essential/hospitality/i
ndex.html
To help them explore, develop and start up
their own business and to help them embed
entrepreneurial behaviours across the
curriculum, and develop more enterprising
and employable graduates.
The in-house catering team located
administratively in Estates and Resources along
with many other professional services teams.
Details about NTU cafes and opening times and how to get
10% discount
https://www.ntu.ac.uk/intranet/essential/hospitality/outlets_and
_opening_times/index.html
Their role is to provide a catering service to both
students and staff across the three campuses.
Our mission is to create a catering offering that
is comparable with the High Street resulting in
strong levels of customer loyalty.
Centre for Academic
Development & Quality
(CADQ)
http://www.ntu.ac.uk/casq
/
A key service (previously known as CASQ)
providing a central resource to NTU Academic
Schools for academic governance including the
approval, maintenance, innovation and
enhancement of academic programmes.
NTU’s Academic Standards and Quality Handbook:
http://www.ntu.ac.uk/CASQ/quality_assurance/standards_qualit
y/en-us-index.html
NTU’s Learning and Teaching Enhancement Strategy:
http://www.ntu.ac.uk/CASQ/quality/strategy/index.html
Several key strands of support:

Developing and maintaining NTU Academic
Standards and Quality Framework &
Handbook for academic governance working with academic teams and each
School’s Quality Manager on issues such as
programme approval, monitoring and review
as well as periodic school review, audits,
and external examiners
Resources to support Learning and Teaching:
http://www.ntu.ac.uk/CASQ/quality/res_learn_teach/index.html
Resources & Information about research-informed
teaching
http://www.ntu.ac.uk/CASQ/quality/research_informed_teaching
/index.html
Periodic School Review Process:
http://www.ntu.ac.uk/CASQ/quality_assurance/periodic_school_r

Career Development
Centre (CDC)
http://www.ntu.ac.uk/care
ers/
Centre for Professional
Learning & Development
(CPLD)
http://www.ntu.ac.uk/cpld
Developing and implementing NTU Learning
and Teaching Enhancement Strategy working with academic teams and each
School’s Learning & Teaching Coordinator

Developing resources for academics to use
to enhance and innovate learning and
teaching

Working with the Centre for Professional
Learning and Development (CPLD) and the
Schools to develop and deliver professional
development programmes for NTU academic
staff

Quality enhancement and assurance of
collaborative provision delivered by NTU
validated centres across the world
eview/index.html
Annual Reporting Process for academic programmes in
Schools:
http://www.ntu.ac.uk/CASQ/quality_assurance/psqrs/index.html
External Examiners
http://www.ntu.ac.uk/CASQ/quality_assurance/ext_examiners/in
dex.html
Names of School Learning & Teaching Coordinators:
http://www.ntu.ac.uk/CASQ/about/learning_teaching/index.html
The Careers Service for NTU students also
provides resources for staff to help them review
the issues of career management and
employability within their courses and curricula.
Resources to help staff address career management and
employability within the curriculum:
https://www.ntu.ac.uk/careers/ntu_staff/index.html
Established in 2008 as part of Corporate HR, the
CPLD team’s role is to support and promote
continuing professional learning and
development for all staff at NTU. This includes:
NTU Learning and Development Strategy
http://www.ntu.ac.uk/cpld/document_uploads/88720.pdf

Supporting colleagues in identifying learning
and development needs and ways of
addressing these effectively

Formulating and delivering staff
development events and resources

Developing strategy and policy in support of
Information about Professional Development for Academic
Practice:
http://www.ntu.ac.uk/cpld/our_services/academic_practice/inde
x.html
Information about induction events for new staff:
http://www.ntu.ac.uk/cpld/our_services/staff_induction/index.ht
ml
learning and development at NTU
For information about courses & resources to help you use
the NOW Virtual Learning Environment and other
Information & Communication Technologies (ICT) at NTU
go to:
https://www.ntu.ac.uk/intranet/ecentral/policies/hr/94967
.doc
For details of NTU policy on time off and payment of fees
for professional and vocational training:
http://www.ntu.ac.uk/cpld/our_services/ict/index.html
You can also search CPLD’s main website www.ntu.ac.uk/cpld
and search under ‘Events’, then ‘Programme of Events’ then look
under ‘Information and Communication Technology’
All staff have access to ‘NOW’ Learning Rooms – you can login to
the NOW site using your username and password. There you will
find on-line help guides under the ‘NOW Community’.
Any problems with your login or using NOW please contact elearning helpdesk in IS - Email: elearninghelp@ntu.ac.uk
Phone: ext 86030
D
The Development and
Alumni Relations Office
http://www.ntualumni.org.
uk/NetCommunity/Page.as
px?pid=196&srcid=-2
The Development and Alumni Relations Office
co-ordinates university-wide communications
with former students and holds contact
information for around 100,000 NTU graduates.
In addition, the office is responsible for helping
to secure private, philanthropic, funding for the
advancement of the University, its staff and
students. Colleagues in the office can assist in
everything from finding the contact information
for a former student, through to helping to plan
The alumni website can be viewed at:
http://www.ntualumni.org.uk/NetCommunity/Page.aspx?pid=19
6&srcid=-2
a communication to many thousands of alumni.
Fundraising focuses on university strategic
priorities, but professional advice to support
local fundraising initiatives is available.
E
E-Central
A single repository of NTU strategies, policies
and forms.
Links to Academic Policies and Strategies:
https://www.ntu.ac.uk/intranet/ecentral/categories/academic/in
dex.html
Established in 2008 as part of Corporate HR with
a direct remit for matters involving staff, the
Equality & Diversity team is responsible for:
Links to a selection of pages from the E&D website
providing information on E&D policies, services and
activities are listed below:
https://www.ntu.ac.uk/intr
anet/ecentral/index.html
Equality & Diversity (E&D)
http://www.ntu.ac.uk/equ
ality_diversity/
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Employee Relations and
Reward (ER&R)
https://portal.ntu.ac.uk/RE
LATIONS_REWARD/Pages/i
ndex.aspx
developing NTU’s equality & diversity, and
dignity policies
co-ordinating and supporting the planning of
work on equality and dignity across the
organisation
advising management on a range of equality
issues
supporting the resolution of equality and
dignity related disputes
developing institutional capability in equality
through learning and development
The Employee Relations and Reward Team
delivers a range of services across the
University:
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Single Equality Scheme
Equality Impact Assessment
Dignity at Work
Equality and Diversity Policy
Learning and development
Harassment Adviser and Mediation Services
Data analysis and interpretation
Engagement and consultation
Information about all HR policies at NTU:
https://portal.ntu.ac.uk/relations_reward/policies_procedures/Pa
ges/index.aspx
Reward and benefits – who maintain and seek
to develop pay and grading processes, job
evaluations, voluntary benefits and pensions
administration.
The two main NTU employee forums are: the Employee
Employee Relations - endeavours to engage
with all employees through various channels and
representative groups. .
Information and Consultation Forum and the Employee
Negotiating Forum. These enable each and every employee to
have their views represented, either through a trade union or
their employee representative
Policies and procedures - Support the University
to have a fair and consistent approach to
managing and developing people, providing
practical advice and guidance to staff about
their own and the University’s responsibilities.
They are all updated or newly developed as part
of a structured cycle of review.
Environmental Team
(Ecoweb)
http://www.ntu.ac.uk/eco
web/ntu_doing/index.html
Estates and Resources
A lively, vibrant team that prizes a "can do"
attitude. The university has placed enormous
trust in Estates and Resources to transform
the physical estate and lead in providing gold
standard customer service.
Organised in three main areas of customer
services, estates services and finance and
administration, we take pride in delivering a
wide range of high quality cost effective
services including accommodation, car
parking, catering and hospitality,
cleaning, maintenance, conferencing,
grounds, planning, postal, reception,
security, signage, space, facilities &
See additional information in this guide about each of the
individual services highlighted under estates and resources:
project management, telephony,
transport and utilities in an
environmentally friendly and ethical way.
F
Finance and Internal Audit
Devolved Finance services exist as part of
each College – key services for staff include
payroll and on-line expenses claims. Each
College finance team support staff principally in
respect of budget management and reporting
and external fund/grant management and
reporting.
Info on the on-line expenses system:
https://www.ntu.ac.uk/intranet/essential/online_expenses/index.
html
All are linked to Corporate Finance comprising centralized specialist teams
responsible for:
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Financial Accounting
Management Accounting
Planning and reporting
Financial systems
Banking and treasury management
Payroll
Accounts payable and receivable
Expenses
Credit control
The Internal Audit team support adding value
and improving operations and governance
within the university. They provide independent
objective assurance and consultancy.
The Purchasing Department is the
University's centre of excellence for
procurement, supporting the University by
ensuring value for money in purchasing.
G
Info on payroll:
https://www.ntu.ac.uk/intranet/payroll/
Info on College finance teams:
In BLSS see shared T: drive under College Support
H
Human Resources (HR)
Service is responsible for all aspects of
resourcing, employee relations & reward, and
development of all University staff.
Devolved HR services as part of management
teams in each College supporting the Colleges
and Schools, and another (Central HR team)
supporting all professional and essential
services.
Go to http://www.ntu.ac.uk/human_resources/, this is the HR
external facing site.
All other information is listed under the separate headings.
All are linked to Corporate HR - comprising
centralized specialist teams responsible for:
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Centre for Professional Learning and
Development
Employee Relations and Reward.
Equality & Diversity
Health & Safety (see Occupational Health,
Safety & Well-Being)
HR systems support (CHRIS)
These are listed separately in this guide.
I
Internal Communications
https://www.ntu.ac.uk/intr
anet/essential/internal_co
mmunications/index.html
NTU provides a range of internal
communications products and services to enable
staff to understand and engage with
the University’s business and provide structures
and processes to promote good communications
throughout the University.
Products include Staffnet, E-news and Road
Shows
The contact for the internal communications
team is Tatiana de Araujo Alves Woolley.
Main website for Internal communications includes handy
guides to communications (eg team briefings, running a meeting,
giving a presentation) including downloadable booklet on
becoming a better communicator
Guidelines for communicating with NTU staff using E-news
at :
https://www.ntu.ac.uk/intranet/46044gp.html
International Development
Office (IDO)
http://www.ntu.ac.uk/inter
national/
The central coordinating function for
international student recruitment activity within
NTU. Works with other professional services
and all 4 Colleges to:
Details of the IDO staff team available on StaffNet:
https://www.ntu.ac.uk/intranet/essential/international_developm
ent_office/index.html
Design and implement recruitment strategies
and offers strategic and tactical marketing
advice, and a specialist international students’
admissions process
Manages relationships between NTU and
recruitment partners across the world including
NTIC (Nottingham Trent International College)
Manages international scholarships and student
ambassador programmes and international
marketing communications function
International Travel –
online booking service for
staff
https://www.ntu.ac.uk/intr
anet/essential/internationa
l_travel/index.html
Every member of staff who wishes to travel
abroad on NTU related business must follow an
online booking process see this website for full
details.
Information Systems (IS)
http://www.ntu.ac.uk/IS
Provide a core service to all parts of the
university:
All international travel is submitted for approval
to a Dean of School, Head of Professional
Services department or a member of the Senior
Management Team for authorisation (depending
on where you are based).

Manage the operation of all information and
communication technologies for the
institution including the network, servers,
IT help desk call 88500 or email its.service.desk@ntu.ac.uk
Information for new staff at NTU:
http://www.ntu.ac.uk/information_systems/help_support/new_st
arters/index.html
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telephones and email.
Develop new systems for services
Install and maintain desktop PCs and
printers
Provide copy/binding/print services on City
and Clifton campuses
Information about how to get support and self-help guides for
any of the IT systems (including those looked after by teams
other than IS). The pages also contain information on how to
contact the Business Relationships Managers in IS (one for each
College and one for other Services)
http://www.ntu.ac.uk/information_systems/help_support/contact
/index.html
An IS Business Relationship Manager (BRM)
works with each College and another works with
all of Professional Services
J
K
L
Legal and Governance
Services
The team is in 2 units:
Legal Services provides a range of expert
professional support to the University in various
ways including obtaining legal opinion, advising
on agreements and legal documentation, and
managing Freedom of Information and Data
Protection enquiries.
The Governance Services Unit is responsible
for:
Library & Learning
Resources (LLR)
http://www.ntu.ac.uk/LLR

managing the administration of the
University’s Governance framework
including the Boards of Governors

ensuring regulatory compliance with formal
Corporate Governance regulations that
apply to HE institutions
A key resource for staff and students supporting
teaching, learning and research.
Important info for staff and researchers:
http://www.ntu.ac.uk/llr/staff_researchers/index.html
Your School’s subject librarian will be able to
give you a full explanation and help with the
range of support available including REfworks,
Plagiarism detection service, and the ASPIRE
management system for reading lists.
Specific support for learning and teaching:
http://www.ntu.ac.uk/llr/staff_researchers/learning_teaching/ind
ex.html
Within Schools, contact your Subject Librarian for more help:
http://www.ntu.ac.uk/llr/help_support/liaison_team/index.html
Opening hours at 3 campuses:
http://www.ntu.ac.uk/llr/using_llr/opening_hours/index.html
Learning Resources Team
(part of LLR from 1
September 2010)
Webpage details to follow,
For now, email
ed.foster@ntu.ac.uk
The team offers a number of services that are
likely to be useful to academic staff
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M
Marketing
Research, resources and staff development
into students’ transition from further to
higher education & student retention
A range of study skills resources for both
students and staff
Co-ordination of student academic
mentoring in 5 schools
Expertise in teaching academic writing
Co-ordination of the Welcome Week
programme
NTU Marketing is responsible for the
development and implementation of all
marketing activity for the University. NTU
Marketing is divided between central services
and the four colleges.
The Integrated Marketing team provides
marketing activity across the University.
Working in conjunction with the College
marketing teams, Integrated Marketing provides
NTU literature including prospectuses, course
leaflets and other promotional materials.
Information about the annual Student Welcome Week &
Induction
http://www.ntu.ac.uk/CASQ/quality/welcome_week/index.html
The College marketing teams are based within
the four colleges to achieve College objectives
for student recruitment and support for the
academic team, including review of course
portfolio and new course opportunities,
competitor analysis, market trends, commercial
activities and all aspects of communication.
N
O
Occupational Health,
Safety and Well-Being
Team
https://portal.ntu.ac.uk/he
alth_safety/Pages/index.as
px
The Occupational Health, Safety and Well-being
team are a source of professional expertise to
managers and staff on a full range of health and
safety, occupational health and general wellbeing issues.
Two divisions:
P
Parking – see Reception
Services
Postal Services
https://www.ntu.ac.uk/intr
anet/essential/postal_servi
ces/index.html
Their work includes the provision of a central monitoring service
for the University on the safety performance of Schools and
Departments by safety audits, safety inspections and accident /
incident investigations as well as the provision of advice on
completing risk assessments so that workplace activities can take
place as safely as possible.
Health and Safety
https://portal.ntu.ac.uk/health_safety/about_us
/health_safety/Pages/index.aspx
Health and Safety Policies:
https://portal.ntu.ac.uk/health_safety/policies_procedures/healt
h_safety/Pages/index.aspx
Occupational Health
https://portal.ntu.ac.uk/health_safety/about_us
/occupational_health/Pages/index.aspx
Health and Safety Training for new staff:
https://portal.ntu.ac.uk/health_safety/learning_programmes/cou
rses/Pages/index.aspx
Part of essential services, look here for
information about collection and delivery.
Save time, no need to queue at the Post Office - The University
postal room is open for staff and students to send their
private mail at a normal post office rate. If you would like to
save time just pop in to one of our postal rooms and send your
mail safely. The postal room at City campus is located in Trent
House. Further details on the postal services website listed
Also handy list of key postcodes for all
university buildings.
Print Services
https://www.ntu.ac.uk/intr
anet/essential/print_servic
es/index.html
Q
R
Reception Services
https://www.ntu.ac.uk/intr
anet/essential/reception/in
dex.html
Registry
Part of Estates, our role is to provide the first
point of contact for staff, students and visitors
entering University premises; meeting and
greeting in a professional, courteous and
efficient manner; and providing additional
security support for such premises.

How to reserve a car parking space for visitors

Information about card services
Registry is responsible for processes and
procedures supporting:
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S
Website includes information on:
https://www.ntu.ac.uk/intranet/essential/reception/index.html
student recruitment and progression
timetabling
graduation
management reporting & analyses
compliance with regulations on academic
administration
Room Bookings
Booking of rooms across the 3 campuses is
organized centrally by a team based in Registry.
To book a room please email:
REG Room Requests
Schools, Colleges &
Community Outreach
Team
http://www.ntu.ac.uk/com
munity/
NTU Schools, Colleges and Community Outreach
team provides central co-ordination and
brokerage for links with external schools and
colleges as part of the University’s community
outreach and recruitment and marketing
strategy. The aims of the service are to raise
awareness of the opportunities that higher
education can offer and support students
http://www.ntu.ac.uk/community/
through the process of applying to university.
With the support of NTU staff and students we
deliver an extensive range of activities such as
campus visits, master classes and subject taster
sessions.
We train and support our students who engage
with local schools and colleges as mentors,
ambassadors and classroom assistants through
our Students in Classrooms schemes. We
provide advice and guidance on issues related to
safeguarding children and vulnerable adults. We
also have strong links with community
organisations through our nationally-recognised
volunteering programmes (see Volunteering)
Security
https://www.ntu.ac.uk/intr
anet/essential/security/ind
ex.html
http://www.ntu.ac.uk/current_students/while_here/students_cla
ssrooms/index.html
Part of essential services, information here
about working out of hours and at weekends –
getting access to NTU.
Also info about Lost property
Sport and Lifestyle
http://www.ntu.ac.uk/spor
t
The University's two main campuses at the City
and Clifton have a wealth of sport and exercise
facilities. The City site has a state of the art
fitness suite and exercise studio, in addition to a
sports hall (with climbing wall) and squash
courts.
The Clifton campus has a superb eight-court
sports hall, squash courts, a modern fitness
suite, an aerobics and dance studio, an artificial
turf pitch and numerous grass pitches.
Wide-ranging exercise programme, with options
including yoga, spin cycle classes and kick
Membership packages:
http://www.ntu.ac.uk/sport/membership/index.html
Info on sports’ scholarships for students including our STARS
programme:
http://www.ntu.ac.uk/sport/scholarships/index.html
boxing.
Student Support Services
http://www.ntu.ac.uk/sss/
Students Union
http://www.trentstudents.
org/
T
Offering support to students to smooth their
transition to studying at NTU is a top priority.
They offer a range of services including Financial
Support Services, Counselling, Disability
Support, International Student Support, Mature
Student Support, Mental Health Support and
access to affiliated health centres.
In addition, they endeavour to disseminate
information to the wider student body and
university staff, using a range of targeted
publications and outreach initiatives with current
and prospective students.
Although geared at students - this website
provides interesting insights to the university
from the students’ perspective.
Subject Administration
(Colleges)
Within each College, the subject administration
team support academic staff and students in
terms of course materials, events, queries and
data capture/reporting.
Technology-Enhanced
Learning
See CPLD above
And from CASQ: The Annual Learning and
Teaching Conference 29/30 March 2011 will
address e-learning / technology-enhanced
learning – will be opportunities for
presentations, papers, discussions and
showcase of materials. For further information
go to:
http://www.ntu.ac.uk/CASQ/quality/events/inde
x.html
Web site also offers a range of self-help guides:
http://www.ntu.ac.uk/sss/self_help/index.html
STRIDE is free Student Training and Development Service
designed to induct students into university life and provide the
opportunity to develop themselves and their skills to become
highly employable, well-rounded graduates with enviable life
skills.

In College of BLSS see shared T: drive under College Support
For information about courses & resources to help you use
the NOW Virtual Learning Environment and other
Information & Communication Technologies (ICT) at NTU
go to:
http://www.ntu.ac.uk/cpld/our_services/ict/index.html
You can also search CPLD’s main website www.ntu.ac.uk/cpld
and search under ‘Events’, then ‘Programme of Events’ then look
under ‘Information and Communication Technology’
All staff have access to ‘NOW’ Learning Rooms – you can login to
the NOW site using your username and password. There you will
find on-line help guides under the ‘NOW Community’.
Any problems with your login or using NOW please contact elearning helpdesk Email: elearninghelp@ntu.ac.uk
Phone: ext 86030
U
V
Volunteering
http://www.ntu.ac.uk/hum
an_resources/about_ntu/v
olunteering/index.html
Part of the ‘Widening Participation’ Resource at
NTU, this team organise a variety of
volunteering schemes and projects within
Nottinghamshire, suitable for participation by
NTU staff and students. These encourage staff
and student volunteers to become more
involved in the community where they live, work
and learn.
Information for staff about volunteering - Employee
Volunteering and Community Engagement Scheme:
https://www.ntu.ac.uk/intranet/community/volunteering/39168g
p.html
NTU used a virtual learning environment
called NOW to support learning and
teaching and blended learning
https://now.ntu.ac.uk
VLE
WXYZ
Information about Student Volunteering through the
Students’ Union Initi8 programme:
http://www.trentstudents.org/volunteering/content/?page=1451
55