SCOTT FAULKNER
3227 Dunmore Ct SW  Concord, NC 28027  704-779-2385  sfaulkner@carolina.rr.com
SUMMARY
CAD Administrator supporting PTCs’ Pro-Engineer and Pro-Intralink/Windchill, Seimens
I-DEAS NX, Teamcenter, Ansys, Abaqus and others. Senior Level IT Professional with an
engineering background. Extensive experience in hardware/software troubleshooting, server
support, networking, licensing and web technologies. Proven abilities supporting all UNIX and
Microsoft Windows operating systems and software. Customer-focused with strong relationship
building skills and a knack for setting others at ease in the midst of crisis.
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PTC Pro-Engineer
PTC Intralink
PTC Windchill
Siemens I-DEAS
Wireless
Networking
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Server Support
Imaging
Audio
Video
Web Publishing
Web Marketing
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Apache
HPUX/Linux/Solaris
Active Directory
Remote Access
DOS Scripting
CGI / UNIX Scripting
EXPERIENCE
FN MANUFACTURING LLC, Columbia, SC
2013-Present
Windchill Administrator
Support, maintain and troubleshoot PTC's Pro-Engineer (Creo Parametric), PDMLink/Windchill
and many other engineering software packages for 30+ engineers. First line of support for
engineering computer problems.
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Performed and supported the upgrade from PTC's Creo1 to Creo 2 Parametric.
Created and maintained UNIX and DOS installation scripts and managed licensing for
the various engineering applications.
Installed various Linux software packages for FEA support including automated creation
of videos from series of JPEG's using FFMPEG, ImageMagic and UNIX scripting.
Troubleshooting and support for JavaScript programmed web pages.
Worked with Java based custom Windchill Workflows.
VOLVO TRUCKS, Greensborro, NC
2012-2013
CAD Coordinator
Coordinate and support Volvo and Mack Truck engineering through the Volvo Process & IT
department. Pro-Engineer, PDMLink, Enovia, Catia.
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Engineering process improvement – Discover and implement change requests.
Approve Standard parts with Enovia / Catia V5.
Support CAD Data Translations.
Help with issues related to Volvo and Mack Truck legacy data.
Plotter and workstation coordination.
Training facilities - hardware and software up keep, training records and coordination.
CONNEXTIONS, Concord, NC
2011-2012
OBQ Vonage Support Agent
Call center support agent for vonage phone service. White glove support for all vonage
customers including VOIP and computer network troubleshooting.
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LAN/WAN troubleshooting.
Finished at the top of the class in the 4 week training period.
Awarded MVP of my group in my very first month on the floor.
Rated #1 on the floor out of 100 agents after 3 months.
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MOTOROLA INC, Holtsville, NY
2008-2010
CAD Administrator
Support, maintain and troubleshoot Pro-Engineer, Intralink/Windchill, I-DEAS and many other
engineering software packages for 50+ engineers. First line of support for the engineer’s
computer problems using the Remedy Help Desk System.
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Supported the transition between PTCs’ Pro-Engineer Wildfire 2 to Wildfire 3 and from
Intralink 3.3 to Intralink/Windchill 9.0. Started Wildfire 4 implementation.
Supported I-DEAS and Teamcenter. Upgraded and migrated from I-DEAS 12 through
NX 6.
Created and maintained installation scripts and managed licensing for the various
engineering applications.
Created and organized troubleshooting documentation for mechanical CAD issues.
Established web-based documentation for user self-help.
Established a test Windchill server, connecting it to LDAP and troubleshooting issues
with Tomcat, Apache, MethodServer and Windchill services.
Participated in projects such as Engineering Standards, Collaboration Between Electrical
and Mechanical Engineering, 64-bit VS 32-bit Software and Hardware Testing.
SCHAEFFLER GROUP USA, INC., Fort Mill, SC
1991-2008
System Administrator – Web & CAD (2000-2008)
Supported and maintained all aspects of the company Intranet and CAD systems for 90+
Engineers as well as hundreds of Intranet users. Continued to perform senior level IT support
for the tough cases and the tough customers as well.
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Led the way in consolidating several Schaeffler Group Intranets into a single North
American Intranet utilizing the FirstSpirit Content Management System (CMS).
Organized and supported transition and training from HP's 2D CAD system (ME10) to
PTC's Pro-Engineer and Pro-Intralink.
Utilized Active Directory for Engineering Department authorizations.
IT / CAD Programmer (1991-2000)
Supported all UNIX and Windows computer systems... hardware/software troubleshooting,
networking, server support, documentation, backup & recovery. Developed and implemented
CAD macros in combination with UNIX scripting as a vehicle to automate and support Design
Engineering functions.
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Diagnosed and repaired various hardware and software issues.
Initiated and maintained the company Intranet.
Created a very efficient PDM system through CAD macros and UNIX scripting.
Automated creation of entire sets of shop drawings through CAD macros with minimal
user input. Wrote hundreds of computer programs.
Setup CAD workstations and trained new CAD users.
JOY ENERGY SYSTEMS, INC., Charlotte, NC
1985-1991
Application Engineer / CAD Manager
Layout and design of controlled air incineration systems. Turn-key engineering from customer
concept & equipment layout to engineering calculations, machine design & shop follow through.
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Lead the company from drawing boards to highly efficient CAD Systems.
Installed UNIX infrastructure and networking. I was the IT department.
Wrote computer programs for engineering calculations.
Wrote CAD macros for efficient use of the CAD systems.
OTHER RELEVANT EXPERIENCE
Performed technical support for an Internet Service Provider.
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Installed home networks for broadband Internet users.
EDUCATION
Two Years Mechanical Engineering
University of North Carolina, Charlotte, NC
PROFESSIONAL DEVELOPMENT
Numerous programs, conferences and seminars including Franklin Covington, Project
Management and classes in MS Word, Excel & Powerpoint. Also various courses in ProEngineer and Pro-Intralink.
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CERTIFICATIONS
CIW (Certified Internet Webmaster) Master Designer
Included in this CIW track is an equivalent to CompTIA's iNET+ certification.
TECHNICAL SKILLS
Engineering Software Support, Word, Excel, PowerPoint, Outlook, CAD Macro programming,
HTML, CGI/UNIX and DOS Scripting, Networking, Firewall Support, Backup/Restore,
Hardware/Software Troubleshooting, Audio, Video & Image Editing.
DEVELOPING SKILLS
Currently studying SQL, Oracle, MS Access, Java and Windchill Administration.
REFERENCES
Henry Grosfeld – Motorola FEA Lead - 631-738-4039
Gene Ambrosio – Motorola Manager of CAD Administrators - 215-323-1618
Scott Auld – Motorola CAD Administrator – 954-723-8149
Volvo Trucks References to be added soon.
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