Lower secondary digital resources Teacher notes: Years 7 – 8 Advertising advice and guidance and locating information on how to get help from your mobile phone provider or Consumer rights Entertainment Premium services Security Social media Overview MoneySmart Teaching is an initiative of the Australian Securities and Investments Commission (ASIC) to build the consumer and financial literacy knowledge, skills, values and behaviours of young Australians. This set of digital activities for primary students supports the development of consumer and financial literacy skills in relation to responsible mobile phone use. Teaching students consumer and financial literacy from an early age is a great way to set up good foundations for the future. Getting started This set of digital activities is for Year 7 – 8 students. Each activity is available for download at the MoneySmart Teaching Resource Centre. The activities can be used in a variety of pedagogical settings and are suited to a range of groupings. The learning design features branching scenarios which provide opportunities for students to role play within a scenario, make decisions on mobile phone use and then see the consequences of their actions. Through the use of status meters students are encouraged to reflect on their mobile phone use and the views of a peer group within the activity, then think about how their parents would react to the decisions they made within the scenario. Positive behaviors are reinforced with the visual help of these data meters throughout the scenarios with references to checking with parents or other adults for other agencies. On completion students can repeat the activity making different decisions to change the way they use the mobile phone and improve the overall outcome of the scenario. Some scenarios feature an interactive slider which allows them to experiment with mobile phone usage to see the consequences on their plan. Activity duration is approximately 15 minutes each, although this may vary depending on whether students are undertaking them with an adult or as a self guided activity. This set of activities can be used on a computer or iPad. The activities have been designed to be used in any of three ways: as part of the MoneySmart Teaching Primary and Secondary professional learning packages’ units of work, as standalone activities for use in the classroom, or as a tool for engaging parents/carers in their child’s learning at home. Besides these Teacher notes the front page of each activity provides links to: Parent notes Curriculum mapping National Consumer and Financial Literacy Framework mapping End user specifications Contact details Copyright information www.teaching.moneysmart.gov.au 1 Teacher notes: Years 7 – 8 Links to additional MoneySmart Teaching resources your decision and at other times they will disagree with it. MoneySmart Teaching Secondary package: Decisions you make will affect your mobile phone's data usage. Look for the summaries of data usage as you work through the scenario. The package for Years 7 – 10 can be found on the MoneySmart Teaching website at MoneySmart Teaching Packages. The Year 7 Mathematics unit 'How can we reduce our spending' contains activities on mobile phones. MoneySmart Teaching mobile phone digital activities for Years 5 – 6: Calls, messaging and browsing Choosing a plan Mobile credit Mobile phone advertising You will have the chance to reflect on your decisions using the 'rate yourself' meter. At the end of the activity once you have received a final account of how you went in the scenario, you will be able to use the parent status meter to reflect on how your parents might feel about the choices you've made. During the scenario there will be some advice from other people such as parents or teachers. Remember to read through this advice because this contains important information. There is also a summary at the end so you can find out more about the things covered in a scenario. Security Go to the MoneySmart Teaching Resource Centre Other resources Visit MoneySmart Teaching where you will find additional resources from ASIC and a range of organisations, including units of work, videos, games and more. Preparation and delivery The activities have been designed for flexible classroom delivery so that teachers and students can use them in a range of ways to suit different teaching and learning needs. They can be used individually or as a suite of activities and can be used to complement existing units of work. When instructing students on how to approach the activities it is suggested that you include the following advice: In the activity you will play the role of a person within a scenario or story. You will be making decisions for that person based on what you think you would do with your mobile phone in that situation. Each time you make a decision about using the mobile phone you will see how your 'friends' react in the scenario by checking the 'friend status' meter. Sometimes these friends will be happy with Ideas for delivery The activities can be undertaken by students working through the scenarios solo, in small groups, or as a whole class making decisions together. Some activities feature an account of data usage at the end. Ask students to note their data usage at the end of the activity and compare their results with other students in the class. Encourage students with high data usage to try the activity again once they have been debriefed on how to minimise data use. When students have worked through the activity discuss issues that have arisen through the scenario such as the importance of mobile phone security, the risks of in-app purchasing, or the potential consequences of entering competitions. Agree on some key take away messages or learnings with the class. For younger students it is suggested these should include the following: Pre-paid mobile plans ensure that you don't spend too much money on your phone; If you have a problem or if you are unsure what to do, ask a parent or another adult; The mobile phone service provider should be contacted by parents/other adults to seek advice on problems; If the mobile service provider is not able to resolve a problem there are agencies which can help. www.teaching.moneysmart.gov.au 2 Teacher notes: Years 7 – 8 Enduring understandings and deeper learnings The five activities cover the following concepts in relation to mobile phones: Informed responsible choices around mobile plans and use can save you money AND/OR pre-paid mobile plans can save you money. You can access help from parents, providers or other agencies when mobile issues arise. Data usage and spending is the responsibility of the user and can be expensive. Scams, spam and cyberbullying can be avoided through secure and safe usage. If you have problems with your mobile phone or service, you are protected by your consumer rights. Activity topics PLEASE NOTE: All activities are simulated within the scenarios. There is no direction or requirement to subscribe to real apps or services, make calls on a mobile phone, or send SMS messages. Key learning areas: English, Mathematics Advertising The scenario in this activity provides students with options to subscribe to apps 'FriendSpy' and 'WhereRU' and to enter a 'CruzeShoes' competition. If students decide to subscribe, their 'personal data' is given to advertisers who send spam SMS. The activity demonstrates that giving away personal data such as your images, location and contact details is an invitation to advertisers who use various techniques to influence purchasing including sending spam SMS. Student learnings Through this activity students will be able to: identify how advertisers seek to influence consumer decisions; recognise and avoid spam and scams; practice safe and responsible behaviours in using a mobile phone; Consumer rights This scenario explores the consumer guarantees that protect consumers when purchasing products. In the scenario, students will make decisions about the purchase of a mobile phone – such as colour, plan type and tailoring phone capabilities to their needs. Students will then be prompted to decide what options they have for redress in situations where the mobile phone they have purchased was the wrong colour out of the box or isn’t able to be used in the way they told the seller they wanted to use it. Student learnings Through this activity students will learn to: recognise and understand what their consumer rights are apply their consumer rights when they have problems with goods and services identify how they want to use a product and the importance of discussing this with the seller understand in what situations they have a right to a repair, replacement or refund and when they do not find and access advice and support (through their parents/adults) from the store if they have an issue with a mobile phone; understand which agencies to contact if there are issues Entertainment In this scenario students have a mobile phone plan of $29 with no data included. They are given the opportunity to access a number of entertainment options including watching a video, installing and playing the 'Wackyville game' and making in-app purchases. These options, and when and where they choose to access them, have an impact on their mobile phone charges. Student learnings Through this activity students will be able to: identify offers that are ‘too good to be true’; recognise that a mobile plan will have limits for calls, text and data; find and access advice and support (through their parents/adults) from their mobile service provider if they have an issue with a mobile phone; identify where and how to access entertainment options to minimise data usage; understand which agencies to contact if there are issues. recognise that in-app purchases can cost real money; www.teaching.moneysmart.gov.au 3 Teacher notes: Years 7 – 8 practice responsible behaviours in using a mobile phone; find and access advice and support (through their parents/adults) from their mobile service provider if they have an issue with a mobile phone; understand which agencies to contact if there are issues. Premium services In this scenario students find out that nothing is really free, and if it sounds too good to be true it probably is! They have the choice to vote in 'Top Voice' for their favourite act via SMS to receive free ringtones and wall papers. After entering their mobile phone number for the chance to 'win heaps of free prizes' they receive a lot of spam messages. The scenario also explores what a premium service is and how to subscribe and unsubscribe from one. Student learnings Through this activity students will be able to: practice safe and responsible behaviours when using a mobile phone; Student learnings Through this activity students will be able to: recognise and avoid spam and scams; secure a mobile and reflect on the potential consequences of an unsecured mobile; practice safe and responsible behaviours in using a mobile phone; find and access advice and support (through their parents/adults) from their mobile service provider if they have an issue with a mobile phone; understand which agencies to contact if there are issues. Social media This scenario involves making decisions about a range of activities on a mobile phone including managing social networking features and sharing videos and photos. In this scenario students are on a $29 pre-paid plan and can run out of credit or even incur extra data charges. Student learnings Through this activity students will be able to: recognise that providing personal data online may have consequences such as receiving a lot of spam; identify that use of social media will have an impact on their data use and credit; define a premium service and demonstrate how to subscribe and unsubscribe to one; understand that there may be savings in accessing Wi – Fi instead of using their mobile phone plan data; find and access advice and support (through their parents/adults) from their mobile service provider if they have an issue with a mobile phone; practice responsible behaviours in using a mobile phone; understand which agencies to contact if there are issues. find and access advice and support (through their parents/adults) from their mobile service provider if they have an issue with a mobile phone; Security Different security issues are explored in this scenario including giving away personal data by entering a competition, subscribing to a 'dodgy app' that steals data, and leaving a mobile phone unattended in a public place. Students are provided with opportunities to respond to each security issue and see the potential consequences of their decisions such as extra mobile charges, theft from a bank account and cyberbullying. understand which agencies to contact if there are issues. www.teaching.moneysmart.gov.au 4 Teacher notes: Years 7 – 8 Where to go for help 21st Century Skills The following table is available at the end of this document as a separate printable handout for easy reference. Issue First point of contact Still need help? Cyberbullying Parents/scho ol Kids Helpline www.kidshelp.com.a u 1800 55 1800 Mobile handset problem Mobile service provider (Where the handset is supplied as part of a contract) Life for children in the 21st Century is much more complex than it was for children of any other age, and it is getting more complex. Today’s children need four generic skills to enable them to grow into mature, well functioning adults. These are: Ways of thinking: Creativity, critical thinking, problem-solving, decision-making and learning Ways of working: Communication and collaboration. Tools for working: Information and communications technology (ICT) and information literacy. Skills for living in the world: Citizenship, life and career and personal and social responsibility. TIO: 1800 062 058 or through their website at www.tio.com.au. These skills are embedded within the five activities which have been designed to support the development of consumer and financial literacy skills in secondary school. (Where the handset is bought outright by the consumer) Read more at atc21s.org/index.php/about/what-are21st-century-skills/ Fair Trading or Consumer Affairs in the consumer's state. Additional MoneySmart Teaching resources Phone plan issue Mobile service provider TIO Post-paid account billing or pre-paid account issues Mobile service provider TIO Premium services Premium service provider TIO Theft – bank account Banking provider Theft – mobile hand set Mobile service provider Local Police Service problem Mobile service provider TIO Scams ACCC via the ScamWatch website at www.scamwatch.gov.au or 1300 795 995. Spam ACMA Spam SMS service 0429 999 888 (standard rates charged by your mobile provider will apply) For teaching: Go through the teaching resources at teaching.moneysmart.gov.au/resource-centre Visit teaching.moneysmart.gov.au to view expert videos and read more about ASIC’s MoneySmart Teaching initiative. Contact the MoneySmart Teaching team at: moneysmartteaching@asic.gov.au For your personal money management: Go to teaching.moneysmart.gov.au/professionallearning/financial-health-for-teachers and subscribe to ASIC’s personal learning program for teachers, ‘Financial Health for Teachers’, or email your request to subscribe to moneysmartteaching@asic.gov.au. Visit the MoneySmart website for consumers at www.moneysmart.gov.au. It has calculators, tools and tips to help you make the most of your money. To find out more about mobile phones visit: www.moneysmart.gov.au www.acma.gov.au www.lawstuff.org.au www.teaching.moneysmart.gov.au 5 Teacher notes: Years 7 – 8 Acknowledgements Australian Competitions and Consumer Commission (ACCC) promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. Our primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws - in particular the Competition and Consumer Act 2010. www.accc.gov.au Australian Mobile Telecommunications Association (AMTA) is the peak industry body representing Australia’s mobile telecommunications industry. AMTA members include mobile Carriage Service Providers (CSPs), handset manufacturers, retail outlets, network equipment suppliers and other suppliers to the industry. Cybersmart is a national cybersafety and cybersecurity education program managed by the Australian Communications and Media Authority (ACMA) as part of the Australian Government's commitment to cybersafety. The program is specifically designed to meet the needs of its target audiences of children, young people, parents, teachers and library staff. www.cybersmart.gov.au Telecommunications Industry Ombudsman is a free and independent agency that provides assistance to consumers and small businesses who have not been able to resolve a problem with their landline, mobile or internet service provider. ASIC’s MoneySmart Teaching initiative builds the consumer and financial literacy capabilities of Australian school students by developing students’ knowledge, skills, values and behaviours to enable them to make confident, informed consumer choices and responsible financial decisions that are essential to their future financial wellbeing. To view the MoneySmart Teaching Primary and Secondary packages and all the online and digital resources visit www.teaching.moneysmart.gov.au www.teaching.moneysmart.gov.au 6 Getting help with your mobile phone issues Issue First point of contact Still need help? Cyberbullying Parents/school Kids Helpline www.kidshelp.com.au 1800 55 1800 Mobile handset problem Mobile service provider Where the handset is supplied as part of a contract go to Telecommunications Industry Ombudsman (TIO) 1800 062 058 or through their website at www.tio.com.au. Where the handset is bought outright by the consumer go to Fair Trading or Consumer Affairs in the consumer’s state. Phone plan issue Mobile service provider Telecommunications Industry Ombudsman (TIO) Post-paid account billing or pre-paid account issues Mobile service provider Telecommunications Industry Ombudsman (TIO) Premium services Premium service provider Telecommunications Industry Ombudsman (TIO) Theft – bank account Banking provider Mobile service provider Theft – mobile hand set Mobile service provider Local Police Service problem Mobile service provider Telecommunications Industry Ombudsman (TIO) Scams ACCC via the ScamWatch website at www.scamwatch.gov.au or 1300 795 995. Spam ACMA Spam SMS service 0429 999 888 (standard rates charged by your mobile provider will apply) Note: State and territory consumer protection agencies can provide you with information and advice about your rights and options. www.teaching.moneysmart.gov.au 7