Capacity building at the State Agency for
Geodetic Works in Macedonia
NAT/LUV
2005-000844
MK1-1-15
Annex 1
2005-86
2007-07-02
WORK PLAN
July – December 2007
Timetable
Authors:
Ake Uthas, Project Manager
Lidija Krstevska, Project Coordinator, SAGW
Work plan 2007
1
CONTENTS
Work plan 2007
2
1
2
3
4
5
6
ABBREVIATIONS AND ACRONYMS........................................................................ 3
EXECUTIVE SUMMARY ............................................................................................ 3
Project Recipients and Beneficiaries .............................................................................. 6
Project Objectives .......................................................................................................... 7
Changes of requirements in the inception report ............................................................. 7
Work plan ....................................................................................................................... 8
6.1
Working Plan July -- December 2007 ................................................................... 8
1 ABBREVIATIONS AND ACRONYMS
SAGW
ICT
EU
LFA
REC
LR
LMV
PMU
Sida
WB
IR
AR
State Agency of Geodetic Works
Information Communication Technology
European Union
Logical Framework Approach
Real Estate Cadastre
Land Register
The National Land Survey of Sweden –Lantmäteriet
Project Management Unit
Swedish International Development Agency
World Bank
Inception Report
Annual report
2 EXECUTIVE SUMMARY
The Project for Capacity Building in the State Authority for Geodetic Works (SAGW) for
Macedonia has been operational since August 2005, approximately nineteen months. Over
the duration of the Project, Swedesurvey, AB, the consultant engaged by the Swedish
Work plan 2007
3
International Development Agency (Sida) to implement the Project, has focused on
training and technical Capacity Building to prepare the SAGW for the implementation of
the Real Estate Cadastre and Registration Project. The primary training interventions have
been in legal and surveying and mapping (cadastre) related activities. The primary
technical interventions have been in information and communications related activities and
to a lesser degree in the provision of modern surveying and mapping tools. The Project has
also provided technical assistance and training to other projects being implemented in the
SAGW such as the Kumanovo Model Cadastre Office Project.
Approximately 900 administrative and operational staff of the SAGW and PMU and
approximately 60 management and staff of private survey companies have received
training from the Project over the past year. The training programme included such topics
as:

Data collection and processing

Data preparation and presentation between private and public surveyors

Cadastre and registration related legislation including laws, sub-laws, new
amendments to the laws, and fees and tariffs

Operation of modern surveying technology

Computer operating systems and MS Office applications

Geographic Information System applications

Information and communication technology hardware and software

Organizational behaviour and management

Training for trainers

Private business management, marketing, financing, and customer relations
This is a new Draft Work Plan, which is reflected on the SAGW:s and PMU:s new
requirements. It has been deeply discussed by the involved parties
Project Management Unit (PMU) require training from the this project in the frame of
Component 2a as follow:
2a: Institutional Development of SAGW







Strategic and business plans;
Human resource management strategy;
Analyses of the training needs for the employees;
IT strategy;
Marketing plan;
Study tours;
Short-term trainings in several countries.
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SAGW, PMU and the Sida project about Capacity Building have come to a conclusion
that the planning for remaining 1,5 years must be in such a way that time and effort
should concentrate on most important segments of their business processes and
responsibilities as well but also on management.
Main objective of this project is to build teams with their own capacity to develop and
maintain the SAGW database in all its segments, especially in currently requested
segments and at the same time guarantee the reliability and quality of data to all
customers; private persons as well as private organizations, state or local administration
authorities.
The Work Plan contains activities adequate to requirements demanded by partner,
SAGW enabling them to provide modern means of service consolidate its strategic
position in society and also support and contribute to further economic development of
the country. The Work and Time plan clearly describes:



A high level work plan, approach and methodology aimed at best
utilizing the Sida funding to satisfy the SAGW:s requirements
for education, training and expert consultation
A detailed project activity, budget and implementation plan for the
year 2007-2008
A description of an efficient and proven project implementation
approach including: management of communication mechanisms
between project entities, risk mitigation, project responsibilities, reporting
and quality control
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3 Project Recipients and Beneficiaries
The recipient of the Capacity Building Project in the Republic of Macedonia is the State
Administration for Geodetic Works (SAGW). The main beneficiaries of the Project are the
staff of the SAGW and all those citizens of Macedonia that are users of the cadastre and
registration system including notaries, real estate brokers, bankers, and real estate
developers. The SAGW administration and staff and others who participate in the training
programs will be:

Educated and trained in the management and administration of the national cadastre
and registration system;

Introduced to, and trained in the operations of, modern state-of-the-art surveying and
mapping technology;

Introduced to, and trained in the operations of information technology systems to
create, store, maintain, and distribute cadastre and registration information to clients
throughout the Republic; and

Will be educated and trained to provide fast and cost effective service to all citizens
using the national cadastre and registration system.
The citizens of Macedonia will benefit by receiving faster and improved services and
products from the national cadastre and registration system.
Macedonia is undergoing major developments and changes in the area of land
administration. restitution, denationalisation, systematic cadastral surveying and rights
adjudication, registration system development, data conversion, introduction of modern
survey techniques, privatisation of land survey services are only some of the issues on the
agenda.
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4 Project Objectives
The main objective for this project is to provide education and training to the management
and staff of the SAGW to:

improve the capacity to manage and organize its facilities and workflow through
better management of human, technical and financial resources;

improve the management capacity of the PIU to manage the World Bank Real
Estate Cadastre and Registration Project in an effective and efficient manner;

make more effective use of new tools and technology for cadastre systems such as
the Global Positioning System (GPS), digital photogrammetry, and totalstations,
and modern information and communication technology (ICT);

become educated in legal matters associated with the creation, registration
(security), and transfer of real estate rights, and administrative matters;

develop, implement and maintain registration procedures and systems for real
property information management, and land administration; and

to assist private industry to establish and operate private cadastre surveying
practices.
5 Changes of requirements in the inception report
The requirements in the Inception Report of the project “Capacity Building for
Macedonia” has some changes as following:
1. Procurement management ( World Bank regulations, Government of Macedonia
regulations, Contract management, EU directives management
2. Monitoring and evaluation ( Logical Framework Approach/LFA/, Goal settings
and follow-up, Evaluation and correction, Quality control)
3. Gender program(Women’s access to land)
4. Management for Head of Branch offices (team building, human resource
development i.e.) as well as for employees at SAGW in general.
5. Front desk management for staff at Branch offices
6. Public Relation course
7. Seminar for Public Displaying Commissions
8. VIP study tour – GM, ministers etc.
9. Local IT- support from private companies – guidance/advise to IT department of
SAGW
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6 Work plan
6.1
Working Plan
July -- December 2007
The annual work plan has been reviewed and revised by the Steering Committee June 27 as
followed:
Project activities
1. Local Training

Surveying

Basic Computing

GIS

IT – Basic training and
IT-implementation
management

Business surveying training

Legislation

English lessons
Preliminary timing
See appendix 16, 19—28, 30-33.
The new program is based on the program for
year of 2006 but enlarged with management
training for staff at SAGW, PMU and IT training
for SAGW staff according to the new adopted
IT strategy etc.
Regarding SAGW, staff at the Branch offices
will be prioritised.
Remark English lessons:
Provided for staff at SAGW and private
surveyors
2. International seminars/workshops
1. Strategy
- Marketing/Financing/HRD
Workshop August 21-22 , Hartnor, Schroder,
Oerelius /Working in Ohrid Aug 16-18/
2. Gender seminar
- Women’s access to Land
August 28-29, Bonnie Bernstrom, Ann Jalakas,
appendix 15
3. Training trainers
- Teaching approaches
September 24-27, Leif Höglund, appendix 3
4. Project Management –
follow up “Ohrid”
September 18-19, Ohrid
5. Land Valuation , introduction
- Market/Asset valuation in
coordination with SAGW
December 10-15, Knut Matsson, appendix 4, 11
6. GISDATA User conference ,
Opatija, Croatia
September 19-20, Appendix 9
7. GIS (Geographic Information
System)
November 5-9, appendix 14
8. Public Relation – Course
August 20-25, Appendix 34
Work plan 2007
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Project activities
Preliminary timing
3. Study tours

The Netherlands
September 10-14, appendix 12

Czech Republic
November, 12-16, appendix 13

VIP tour to Sweden
December, appendix 5,6
(GM, members of the government
visiting institutions dealing with REC,
i.e. combined with a steering
committee meeting).
4. Study tours training

Legislation - Slovenia
September 3-5, appendix 17

Legislation - Sweden
October 16-17 , program later (Mr Lennart Frej)

IT - Sweden
October 15-19, appendix 8

IT – Slovenia
August 28-30, appendix 39

GPS network –
Slovenia/Macedonia
Appendix 18
5. Public Relations
July-December

Development of a PR plan

Creating pamphlets, newsletter
for internal and external use

Supporting the campaigns
6. Seminars/Workshop – local
August/September,

Seminar for journalists
Apppedix 38

Stakeholders (notaries, bankers,
brokers etc.)
Apendix 1

Public displaying commissions
Appendix 36
7. International IT experts

Implementation of the adopted
IT strategy
August-December
Recruitment started
(Matej Jaksa, Ulf Bjälkefors)
Remark: Recruitment of international experts
in strategy on operational level well as on
strategy level
8. National IT experts

August-December
Adviser –development of a
digital REC Cadastre.
Work plan 2007
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Project activities
Preliminary timing

Continued support to
IT-development at SAGW
including the implementation of
the IT strategy

Development of web-page for
SAGW
Remark: recruitment of a local consultant
(company) for development of software has
been initiated
9. Workshops Management

Head of Branch offices (29)
and departments/sectors at
SAGW about leadership
management

Staff at SAGW/PMU dealing
with customers - Front desks
management

Procurement management
PMU

Monitoring evaluation/PMU

Human Resource Development
September-December
Appendix 2
Appendix 35
Appendix 7
Appendix 37
Appendix 29
Remark: recruitment of a local consultant
(company). Eventually recruiting an
international consultants getting a foreigners
view upon needed management in public
authorities.
10. International adviser to the
General Manager

August-December
Tomaz Petek
Partly/full-time adviser from
Slovenia
11. Local legal expert
 Employ one surveyor and one
lawyer working with the sub
laws regarding the law of
Registration of Real Property,
including being responsible for
seminars in this subjects
August-December
Remark: recruitment of consultants has not
been initiated yet
Work plan 2007
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Project activities
Preliminary timing
12. Exchanging experiences in on
going Cadastre project in Balkan

September
Organisation of exchange of
experiences with Serbia/Croatia
about training program
Remarks: Organised by Sida Cadastre
projects in Serbia and Croatia
List of international experts:
Stig Oerelius, HRD
Jorgen Hartnor, Strategy
Jan Schroder, Strategy
Mataj Jaksa, IT
Erik Zetterman, IT
Ulf Bjalkefors, IT
Leif Höglund, Management, training
Richard Zachrisson, Management
Lars Aaker, Management
Bonnie Bernström, Gender
Ann Jalakas, Gender
Knut Matsson, Valuation
Olle Farnkvist, Valuation
Lennart Frej, Legislation
Tommy Osterberg, Management
Tomaz Petek, Advisr
Ms Neva Zibric, land valuation Balkan
Stig Jönsson, Director General
Bengt Kjellson, Head of Strategic Planning Department
Hans-Erik Wiberg, Head of Information Division
Lars Jansson, Head of Real Property Division
Helena Mårtensson, Head of Commercial Division
Tommy Ljunggren, Head of IT Department
Mr. V. Skrendrowic, Zabgreb, World Bank
Bo Jonssson expert on GPS systems
Kristina Lilje, expert on geodetic control systems
Bo Lauri, digital mapping expert
Olle Olsson, cadastral mapping expert
Eva Rannestig, expert on standards for cadastral mapping and surveying
Ulf Sandgren, expert on standardisation work in Europe regarding cadastral and geographic information
Mrs. Andreja Osolnik, laywer, Slovenia
Mr. Jurij Režek, GPS expert, Slovenien
Mrs. Uroš Mladenovič, IT-expert, Slovenien
Work plan 2007
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Appendix 1
SEMINAR legal issues for stakeholders
Place: Members of Parliament Club in Skopje
Time: September/October
Participants: See attached list
Responsible: Tanja Vasic
Program:
Discussion about the adopted law on Real Estate Cadastre
Chair person: Tanja Vasic
Aim of the seminar:
To get information about the new law.
List of participants:
Ms. Katica Alabakovska, Stopanska Banka
Mr. Ilija Strbac, Stopanska Banka
Mr. Aleksandar Pecalevski, chairperson of the Association of private surveying companies
Ms. Liljana Kovaceva, Manager of Dom-Dizajn
++++++++++++++++++++++++++++++++++++++++++++
Ms. Tatjana Vasic Bozadzieva, Sida project/SAGW
SAGW: legal advisers (2)
Notaries company (3)
Ministry of Justice (3)
Insurance company (3)
Some other banks (Kommersialna Banka i.e) )
Attorneys/solicitors offices
Execution agents
Total: 20-25 people
Work plan 2007
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Appendix 2
Management in leadership - workshop
Target group: Head of Branch offices and Head of department at SAGW in Skopje
Time: August/Sept
Responsible: local consultant/international:
Draft to Agenda






Strategic thinking and planning
Decision making
Change management
Project management
Communication
“Knowledge” management
Questions to discuss:
1.
2.
3.
4.
5.
6.
roles, responsibilities and authority are clearly defined and applied?
teambuilding procedure?
training in project and change management is provided and applied?
on-going evaluation and feedback systems are in place and utilized?
resource allocation priorities are defined in advance and honored in practice?
there is regular information to and communication between the manager and the
staff?
7. the utilization of people, skills and time is ok?
8. requisite skill levels are proactively assessed and developed in advance?
Work plan 2007
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Appendix 3
International training:
Teaching approaches
Time: Sept 2007
Objective. To train the trainers in modern
teaching methods
Target Group: Trainers at the training
centre - project members involved in
the training program
Responsible experts: Mr Leif Höglund
Pedagogy in practice

The role as a teacher

Learning theory

Rhetoric

Adapting teaching to circumstances

Planning, aim, target group, preparations

Implementation practice

Body language

Visual and audio aids

Teaching methods

Practical task in a given situation

Giving and taking constructive criticism

Group discussions
Work plan 2007
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Appendix 4
International Course:
Valuation and mass appraisal
Venue : Skopje Macedonia
Oct 16—20 2007
Course description:
The course will give an overview of real property valuation in Europe with
special focus on the information needed for real property valuation, valuation
theory and methodology and also on mass appraisal methods for e.g. taxation
purposes. The course will include basic valuation and economic theory and
describe the role of real property in a market economy. It will demonstrate
different situations when valuation is needed and methods adapted to these
situations. Techniques for collection of market data and the use of GIS for
analysing of information and production of value maps will be demonstrated.
The program will allow time for reflection and discussions and includes practical
demonstrations and exercises.
The course will be organized in Macedonia
Course objectives:
The participants have achieved an understanding of how real property valuation
is dealt with in a market economy. They will have a basic knowledge in most
common valuation methods used for single property valuation and mass
valuation.
Target group and necessary background:
The participants are ten managers or experts with an interest in the field of real
property market, property valuation or property taxation.. They are expected to
have an interested in the development of land valuation methodology or real
property taxation.
Work plan 2007
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Professional Expert(s):
The course will be organised by
Swedesurvey.
Mr Knut Mattsson,
Mr Olle Färnkvist
Ms Neva Zibric
Course Manager:
Mr Knut Mattsson, a senior expert
in real property valuation and
mass appraisal
Day
Morning
09.00 –Welcome Reception
09.30 – Basic economics
Real Property Market
08:30 Discussion and review
9:00 Use of valuation
 Valuation for credits
 Valuation for compensation
 Framework for valuation
 Valuation Standards.
Afternoon
12:30 Lunch
13.30 Valuation theory
08:30 – Discussion and Review
09:00 Valuation methods continued
 Income method
 Cost method
12:30 – Lunch
13:30 –Market data collection
methods
08:30 – Discussion and Review
09:00 – Mass valuation methods
 Apartments
 Industrial property
 Commercial property
12:30 – Lunch
13:30 – Mass valuation methods
continued
 Single family houses
 Agriculture property
 Valuation of non-standard
objects
16:00 – Finish
1
2
3
4
12:30 – Lunch
13:30 – Valuation methods
 Sales comparison method
 Income method
16:30 – Finish
16:30 – Finish
Work plan 2007
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5
08:30 –Discussion and review
09:00 – Use of GIS for mass
valuation
12:30 – Lunch
13:30 – Study visit to a real
property management office
 Summing-up
16:30 – Finish
Work plan 2007
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Appendix 5
International Course: Study tour
Land Administration with the Emphasis on Registration
Venue : Gävle, Sweden
Course description:
The course will give an overview of the land administration system in Sweden
with special focus on land registration. Comparisons will be made with the
system in other countries. The course will include a review of the land
registration systems in Sweden and the EULIS and INSPIRE projects. Land laws
and regulations for land registration as well as procedures and organisation will
be discussed. The use of IT for land registration and internet for communication
with stakeholders and the development of digital archives will be demonstrated.
Visits will be made to local courts who undertake land registration.
The programme will allow time for reflection and discussions and includes
practical demonstrations and exercises.
Course objectives:
The participants have achieved a comprehensive image of how land registration
is performed in Europe and Sweden and be able to compare different aspects in
terms of legal system, procedures, organisation and financing and use of IT.
Target group and necessary background:
The participants are ten persons working with the development of the land
registration in Macedonia. They might come from state organisations, heads of
departments and sectors should have an interested in broaden their views as a
preparation for the upcoming land administration reform programme.
Professional Expert(s):
The course will be organised by
Swedesurvey.
Mr Lennart Frej, land legislation,
Mr Tommy Ljunggren, IT
Ms Elisabeth Herder, land registration
Prof Tommy Österberg, land policy
Mr Bengt Kjellson, European comparisons
GD Stig Jönsson, organisation and
management
Prof Ulf Jensson, land legislation and
market development
Course Manager:
Mr.
18
Day
1
Morning
Afternoon
Arrival in Gävle
2
08:30 – Welcome Reception
9:00 – Introduction to the Swedish
land registration system
 Legislation
 Organisation
12:30 – Lunch
 13:30 Continued introduction
 Financing
 Use of IT
16:30 – Finish
3
08:30 – Discussion and Review
09:00 – Land registration and land
administration
 Land Policy
 Use of land registration
information for other purposes
 Land registration and real
property market
12:30 – Lunch
13:30 –Land legislation in
Europe. A comparison of
different legal systems
4
08:30 – Discussion and Review
 09:00 – Integration of land
registration in Europe
 EULIS
 INSPIRE
 WPLA
13:00 – Lunch
 14:00 Digital Archives in the
land registration process
16:00 – Finish
5
08:30 –Review and discussions
9:00 IT support for land registration
 Development of data bases
 Development of procedures
 Case handling
12:00 – Lunch
13:00 – Presentation of the
municipality of Örnsköldsvik
 Decision-making
 Dissemination
 E-government and land
registration
 Security
16:30 – Finish
6
09:00 – Study tour to local land
registration office in Norrtälje
13:00 – Lunch
14:00 – Travel to Stockholm
16:30 – Finish
7
Cultural Excursion in Stockholm
8
Return to Macedonia
19
Appendix 6
International Course: Study tour:
Land Administration in Sweden
Venue: Gävle
Course description:
The course will give a comprehensive overview of the Swedish land administration
system, land tenure, and policy and experiences of technical development and management
of change. It will also give a thorough knowledge of the project management system in use
for land administration in Sweden.
Course objectives: The participants have achieved a comprehensive knowledge of the land
administration system in Sweden, management of land administration reforms and of modern
approaches to project management.
Target group and necessary background:
Participants would be PMU-staff and management officials from SAGW who are or will be
involved in the project.
Professional Expert(s):
Mr Stig Jönsson, Director General
Mr Bengt Kjellson, Head of Strategic
Planning Department
Mr Hans-Erik Wiberg, Head of Information
Division
Mr Lars Jansson, Head of Real Property
Division
Ms Helena Mårtensson, Head of
Commercial Division
Mr Tommy Ljunggren, Head of IT
Department
Day Morning
1
9:00 Welcome Reception
Land administration system in
Sweden
Land tenure system
Land Policy
Course Manager:
Mr. Ake Uthas
Afternoon
12:00 Lunch
13:00 Visit to a local cadastral office
16.30 Finish
20
2
8:30 Experiences of technical
development in Sweden
 Geographic information
 Land registration
12:00 Lunch
13:00 Visit to Gävle municipality to study
municipal applications of cadastral systems
16:30 Finish
3
8:30 Challenges of changing
environments
 Organisational and
financial changes
 IT development
12:00 Lunch
 Changes of management approaches
 Strategic planning for land information in
an integrated Europe
 16:30 Finish
4
9:00 – 12.00
Project Management
 Team building
 Communication
12:00 – Lunch
13:00 – Project Control Model
 Decisions points
 Effect analysis
 Project Analysis
 Objectivity analysis
16:30 – Finish
5
09.00 - 12.00
2 Project Organisation and
administration
 Roles and responsibility
 Calculation and Budget
 Continuous Planning and
Monitoring
 Evaluation of the Project
 Monitoring Effects
12:00 – Lunch
13:00 Quality Assurance

Quality Assurance Plan
 Analysis of the project’s risk and quality
16:30 – Finish
21
Appendix 7
International Course :
Project Management and World Bank procedures and
methods
Venue : Skopje
Course description:
The course will give detailed knowledge about project management, World Bank
and other donors guidelines for project management, accounting, reporting,
procurement and project follow-up.
Course objectives: The participants have achieved a comprehensive knowledge
on project management, using modern tools. World Bank procurement
methods and guidelines, accounting, reporting, disbursement and
monitoring.
Target group and necessary background:
Participants would be all PMU-staff and senior officials from SAGW who are or
will be involved in the project.
Professional Expert::
Mr V Skrendrowic, Zabgreb
Day
Morning
1
09:30 – Welcome Reception
10:00 – Project management
 Project planning
 Project implementation
 Relationship
 Administration
2
3
8:30 –Discussion and review
09:00-Presentation of the Real Estate
Cadastre and Registration Project
from the perspective of the World
Bank
08:30 – Discussion and Review
09:00 – Procurement methods and
procedures, World Bank, Sida and
others
Afternoon
12:30- Lunch
13:30- Project management cont.
 Documentation
 Reporting
 Monitoring and evaluation
 Quality Assurance
12:30 – Lunch
13:30 World Bank disbursement
methods and procedures
16:30 – Finish
12:30 – Lunch
13:30 – Accounting and reporting,
World Bank, Sida and others
16:30 – Finish
22
Appendix 8
International training:
System Administration
Objective. To make the participants able to
Target Group: SAGW IT system
establish and develop a function within
administrators
SAGW for administration of IT support to the
organisation
Responsible experts: Tommy Ljunggren
Networking and operating systems

Management of operation systems

Management of networks

Maintenance

Principles for documentation

Practical guidelines and problem solving
Internet and e-government

Establishing internet operation facility

Communications services through internet, application,
decision-making, e-signatures etc.

Security of internet communication

Practical guidelines and problem solving
IT Information Library (ITIL)

Establishment of help desk function

Establish routines for continuous improvements

Practical guidelines and problem solving
2 day
2 day
1 day
23
Appendix 9
GISDATA Users Conference
Venue: Opatija, Croatia)
Time: 2007, September 19 – 20, 2007,
Target group: Participants from SAGW, SAGW, IT Team, Sida Project Staff
Conference Program
Arrival day
Tuesday, September 18
17:00-20:00 Conference registration desk open
Posters and maps setup time
Presenters overview of rooms
20:00-21:00 Welcome cocktail
Conference day 1:
Wednesday, September 19
08:00-09:00 Conference registration desk open
09:00-13:00 Opening plenary sessions
13:00-15:00 Lunch
15:00-18:00 Thematic parallel sessions
18:00-20:00 Posters and maps exhibit focus time
20:00
Awards, keynote
Concert and social event
Conference day 2:
Thursday, September 20
10:00-14:00 Thematic parallel sessions
14:00-16:00 Lunch
16:00-17:00 Plenary closing session
17:00
Posters and maps exhibition session close
Post-conference day:
Friday, September 21
09:00-17:00 Post-conference specialized seminar by
additional registration
24
ESRI ArcGIS 9.2 family - Overview of new
enterprise capabilities
Posters and maps session open hours:
15:00-20:00 Wednesday, September 19
10:00-17:00 Thursday, September 20
Exhibits open hours:
15:00-20:00 Wednesday, September 19
09:00-17:00 Thursday, September 20
25
Appendix 11
International training:
Real Property Rights and Values
Objective. To give an introduction to modern
land administration in the European sense in
a market economy
Target Group: Most officials in the
SAGW organisation and in other
agencies involved in land administration
Responsible experts: Knut Mattsson
Different forms of real property rights

Ownership,

Jointly owned properties

State ownership

Leasehold

Servitudes

Taxation of real property
Real property economics and values

Basic economic theory for real property values

Real property market

Valuation theory and methods
Real property valuation

1 day
1 day
1 day
Valuation of urban real properties
Real property valuation

Valuation of rural real properties demonstrations

Valuation of specific properties
Information technology for property valuation

Collection of market information

Linkage to cadastral information

Use of GIS for real property valuation
1 day
1 day
26
Appendix 12
Proposal for a 5 days study tour to Netherlands for 6-10 heads of
sectors/departments, state advisers, PMU staff and project members from
Macedonia within the framework of the Capacity Building Program
Objective: To give a managerial and operational perspective and an overview of the
structure and tasks of Land Administration organizations in three European countries.
Meetings and interaction with directors and other heads of departments of strategic
and operational interest
Netherlands
Day 1
Head office in Apeldoorn. Welcome
address and general introduction
An overview of the organization and
tasks of the Kadaster head office in
Apeldoorn and its interaction with the
Land Market in Netherlands
Internal organization, financial independence, the development of automation in
recent years, the access and availability of data and the relationship with other
stakeholders in the real property market.
Day 2
A visit to the regional office in
Detailed demonstrations and explanation
Amsterdam or Arnhem
of daily registration processes
Course objectives:
The participants have achieved a comprehensive image of the cadastre and land
registration system in Netherlands and the technology that support the system. The
participants have also achieved an understanding of the possibilities and difficulties
that are connected with a major shift of the information technology that supports the
system. Also, an understanding of how a computerized land information system can be
utilized for different applications in society, like land valuation, spatial planning,
municipal engineering and administration has been created.
Target group and necessary background:
The participants are ten technical specialists from the management team of SAGW.
They are expected to have experiences from different aspects of land administration,
from management of land administration organizations and are interested in broaden
their views on technical, organizational and management issues as a preparation for an
upcoming land administration review program.
27
Appendix 13
Study Tour:
Czech Republic for 5-10 heads of sectors/departments, state advisers, PMU
staff and project members from Macedonia within the framework of the Capacity
Building Program
Time: November 2007
Objective: To give a managerial and operational perspective and an overview of the
structure and tasks of Land Administration organizations in three European countries.
Meetings and interaction with directors and other heads of departments of strategic
and operational interest
Czech Republic
Day 1
Welcome address and general
An overview of the land administration
introduction to the Geodesy, Cartography system in the Czech Republic and its
and Cadastre Authority of the Czech
interaction with stakeholders and the
Republic.
Land Market.
Internal organization, financial questions, the development of automation in recent
years, the access and availability of data and the relationship with other stakeholders
in the real property market.
Day 2
To be continued. Experiences from the
Visit to a local registration offices.
transition period.
Summing-up of experiences.
28
Appendix 14
International Course:
Geographic information for Cadastral Systems (GIS)
Venue : Gävle, Sweden
Course description:
The course will give an overview of the land administration system in Sweden
with special focus on the production and use of geographic information for
cadastral purposes and how this information can be disseminated and used in
society. The course will discuss the need for geodetic control for cadastral
information and how this can be organized using modern technology and
adapting standards that are connected to the European standards (EUREF). Other
topics will cover cadastral surveying with GPS, GPS reference stations and
networks, gyro- and total stations etc. The data flow from data collection in the
field to storage in data bases and production of maps on demand will be
demonstrated. The establishment of cadastral map data bases, content,
organization and standards and tools (software) for these kinds of applications
and workflows for updating of the information will also be discussed. The use of
digital cadastral data as a part of a base map system and the dissemination and
use of this information for other purposes (National Spatial Data Infrastructure,
NSDI) than cadastre are other topics included in the course.
The programme will allow time for reflection and discussions and includes
practical demonstrations and exercises.
Course objectives:
The participants have achieved a comprehensive image of how geographic
information is collected, treated, stored, maintained and used in the Swedish
cadastral system and as a part of the geographic Sweden data (NSDI) together
with other information for wide use in society., spatial planning, municipal
engineering and administration has been created.
Target group and necessary background:
The participants are ten technical specialists on surveying and mapping. They are
expected to have experiences from different aspects of the use of geographic
information for land administration, and are interested in broaden their views on
technical issues as a preparation for the upcoming land administration reform
programme.
29
Professional Expert(s):
The course will be organised by
Swedesurvey.
Mr Bo Jonssson expert on GPS ssytems
Ms Kristina Lilje, expert on geodetic control
systems
Mr Bo Lauri, digital mapping expert
Mr Olle Olsson, cadastral mapping expert
Mr Bengt Andersson, expert on cadastral
surveying
Ms Eva Rannestig, expert on standards for
cadastral mapping and surveying
Mr Ulf Sandgren, expert on standardisation
work in Europe regarding cadastral and
geographic information
Course Manager:
Mr Bo Lauri, with considerable
experiences from development of
digital cadastral mapping
technology from Sweden and
overseas
Day
Afternoon
1
Morning
Arrival in Gävle
08:30 – Welcome Reception
9:00 – Introduction to the Swedish
cadastral system
 Connection between cadastral
systems and other geographic
information systems.
12:30 – Lunch
13:30 – Geodetic control system
for cadastre
 Coordinate and projection
systems in Sweden and
Europe
 The use of GPS for surveying
in plane and height,
differential, absolute,
reference system, real time
kinematic and networking
 Demonstration of GPS
reference system
16:30 – Finish
3
08:30 – Discussion and Review
09:00 – Data flow from field surveys
to updated cadastral data bases and
maps.
 Organization of cadastral works
 Tools for map construction,
editing, design
 Updating procedures
12:30 – Lunch
13:30 –Demonstration of different
systems for cadastral data
handling
19:00 – Guided walking tour of Gävle
2
16:30 – Finish
30
08:30 – Discussion and Review
09:00 – Standards for cadastral
geographic information
 Standardization work in the
world (ISO) and Europe
 Examples of different
standards and its use by
private and public sector
13:00 – Lunch
14:00 – Study visit to a local
cadastral office
 Demonstrations of how
surveying data is integrated in
the case handling process for
cadastral activities
16:00 – Finish
5
08:30 –Study visit to the
municipality of Örnsköldsvik, travel
12:00 – Lunch
13:00 – Presentation of the
municipality of Örnsköldsvik
 Cadastral department
 Cadastral surveying and
mapping activities
 The integration of cadastral
information with geographic
information for various
application in the municipality
16:30 – Finish
6
09:00 – Continued study tour
Örnsköldsvik
 The use of cadastral and other
geographic information in the
construction of a new railway in
northern Sweden (Bottniabanan)
13:00 – Lunch
14:00 – Travel to Stockholm
7
Cultural Excursion in Stockholm
8
Return to Macedonia
19:00 – Evening
Reception
4
Questions:
1.
Laying out a map / Map Layout for the Web

Understand and apply fundamental cartographic design principles.

Define design objectives for map usability.

Understand the visual limitations in deciphering graphics.

Understand how symbols and colors affect map interpretation.

Create custom symbols and labels.

Understand the effect of scale on generalization and how to improve readability of map features.
31

Apply classification schemes for displaying data.

Create and modify labels for map features.

Create and place annotation.

Use MaplexTM for ArcGIS tools for advanced label placement.

Create quality maps with advanced raster techniques.

Create balanced and informative layouts.

Print and publish maps.

Critique maps for improved design skills.
2.
Symbology



Classify and symbolize data.
Create custom symbols, labels, and annotation.
Work with map templates.
3.
Tools for cartography
Course Description: ArcGIS 9.2 software introduces cartographic representations, which are used to
create sophisticated feature symbology that is stored in the geodatabase with the associated spatial
data. This course explains what cartographic representations are and how they can be used to solve
cartographic problems that were formerly difficult or impossible to solve in the ArcGIS environment.
Students learn how to create symbology for different map purposes and scales without duplication and
reprocessing of spatial data. The course teaches cartographic representations in the context of a map
project: in the exercises, students convert existing symbology to representations and gain experience
with advanced symbol creation and manipulation as they improve a map designed to promote
bicycling. Along the way, students learn how balancing the use of cartographic representations with
traditional symbology methods can optimize a map production workflow.
4.
Data Management










Understand the geodatabase structure.
Explain advantages of a file geodatabase.
Understand advantages of geodatabase validation rules.
Load vector and raster data into a geodatabase.
Create and apply attribute domains, subtypes, and relationship classes.
Edit data using attribute domains, subtypes, and relationship classes.
Create and edit geodatabase annotation.
Create geodatabase topology and apply topology rules.
Edit topological data.
Perform geometric network editing and tracing.
5.
Interoperability

Convert data stored in different formats to the geodatabase format.
32






Use a data workflow and editing process in ArcGIS.
Solve common coordinate system problems.
Create and modify features using ArcMap sketch and edit tools.
Create and edit feature attributes and tables.
Maintain data integrity with geodatabase rules.
Create metadata to document datasets.
6.
ArcGis server administration






Understand the client and server components of the ArcGIS Server architecture.
Configure the ArcGIS Server system.
Administer the GIS Server and GIS services.
Optimize the performance of GIS services.
Build Web applications that consume GIS services.
Utilize ArcGIS Explorer to work with GIS services.
7.
ArcIMS administration







tune their ArcIMS Services,
set up a secure server,
apply hardware sizing considerations,
perform distributed installations, and
work with ArcSDE databases.
deploy ArcIMS to make their site a success.
advanced installation and configuration techniques with distributed installations.
8.
Creating and editing parcels ArcGIS desktop










Understand the structure and capabilities of a geodatabase
Symbolize cadastral data
Create layer files
Set up the ArcMap editing environment
Create new features using COGO bearing and distance measurements
Adjust traverses to fit into an existing parcel framework
Use geodatabase topology to ensure data integrity
Use many of the ArcMap editing and drawing tools
Create and modify annotation including lot dimensions
Enter subdivisions
33
Appendix 15
SEMINAR in GENDER
Place: SAGW
Time: Aug 28-29 2007
Consultants: Bonnie Bernström and Anne Jalakas, Språngbrädan
Purpose of the workshop: Raise gender awareness within Land Administration in order to
start a process on improvements in line with FIG-guidelines.
Agenda:
29th of May, 2007
09.30 – 12.30
Welcome and opening of the workshop. Presentations
Introduction to policies and statistics on Gender Equality
- Programme for Gender Equality in European Union
- Bejing platform and the 12 critical areas
- World Economic Forum’s Gap on Gender equality in Macedonia
FIG Guidelines
12.30 – 13.30 Lunch
13.30 – 15.00
What can we benefit from Gender Equality
- improvements on democracy
- reduction on poverty
- increased competitiveness
15.00 – 15.15 coffee-break
15.15 – 16.30
Gender Equality within Land administration of Macedonia. Interactive problem analysis
16.30 - 16.45 Summing up of day
30th of May, 2007
09.30 – 12.30
Gender Equality within Land administration of Macedonia – continuation of problem analysis
and conclusions on actions for handling potential problems. Interactions.
12.30 – 13.30
Lunch
13.30 – 14.30
Implementing FIG-guidelines within Macedonia – a comparison with current measures and
guidelines. Analysis on needs of improvements and prerequisites for capacity on improvements
14.30 – 16.30
Draft action planning for gender equality within land administration
16.30- 16.45
Summing up of day
34
Background:
Gender awareness
The workshop will pay special attention to the gender issues when implementing the
project activities. Gender issues in the context of this programme have mainly two
aspects, one has to do with the development of equal carrier opportunities within the land
administration sector. This will influence the choice of participants to training
programmes and other project activities and the design of the programmes and activities,
all in order to give equal opportunities for men an women to benefit from project
activities. The other aspect has to do with women’s rights to real property. The emphasis
will here be on awareness building, that the issue actually is important and that there are
needs for instance to build information systems in such a way that they can provide
statistics on gender issues. The land administration officials can do a lot to promote
equality and safeguard existing rights, if they are aware of the problems and that weaker
parties often need special attention, e.g. with advice, in order to be able to safeguard their
rights. In this sense, the consortium will promote the FIG (International Federation of
Surveyors) guidelines on Women’s Access to Land, which have been elaborated with the
participation of Swedesurvey.
Participants:
SFARM Sten-Rune Lundin: sten-rune.lundin@lrf.se
Trajan Dimkovski: trajan.dimkovski@sfarm.org.mk
MAASP Jeremy Groome: jeremyg@optointernational.com.mk
SLU-UKIM Ivana Janeska: ivanajaneska@yahoo.com
State Statistical office - Mira Todorova: mira.todorova@stat.gov.mk
Divna Koceva who is now working for a dutch project in Rural dvlp, working as a coordinator for gender
issues
10 persons from SAGW!
Lidija Krstevska, SAGW
Tatjana Vasic, Sida project
35
Appendix 16
Local training
Business- second level for Private Surveying Companies
Time: June-Dec 2007
Agenda:
Day One
1. Introduction of Trainer and Participants.
Exercises: Ice breaker- explain new program in the few minutes: in the past (previous
6 month experience) and now as the position of the manager of survey company.(
together) .
2. PLANNING– in the process of managing the small business
 Setting the goals.
 Politics and the plans.
 What is your benefit of the process of planning?
3. THE ENVIRONMENT OF THE SMALL COMPANIES
 External analysis of the environment
(scanning, observation, to anticipate and to estimate )
 The strategic planning in the small firms
(definition, benefit, the shortage of strategically, operating and planning
skills)
4. THE ORGANIZATION OF THE SMALL COMPANIES
 The factors and influence on the form of organization in the firms.
 The problems in the small business (analysis, definition, failures, pitfall,
reasons, the consequences or failures in organizations in the firms.)
 The process of ineffectual management (personal characteristics, weak
management skills, external factors and symptoms).
 The advantages and disadvantages of the small firms.
5. THE ETHICS AND THE SMALL COMPANIES
 The ethics role in managing of the own company.
 The ethics questions and the manager.
 The factors of the ethical behavior of the small companies.
Day Two
36
6. THE STRATEGIC MANAGEMENT IN THE SMALL BUSINESS COMPANIES
 The main characteristics of the strategic management in the small firms
 The analysis of the environment
 Formulation of the strategy( vision, mission , goals)
 Analyzes of different kind of strategy.
 Realization of the strategy(org. structure, culture, leadership
 Evaluation and control of the strategy
- The characteristics of the efficient system of control
- Process of evaluation and control
 The main characteristic of the innovations and technological strategy
 Strategies and innovations - factors of successful companies
 Strategies in the international business ( The perspectives)
- Joint ventures
- Greenfield investments
- Strategycal partnership
Training expert: Jovanovska Tanja
37
Appendix 17
International Course:
Discussion about new law on REC
Venue : Skopje (Jun 2007)
Equivalent to T.O.R:
Part of Project Management
Course description:
The course will give opportunity to discuss proposed law and changes in compurgation with
Slovenian experience. Course will give a comprehensive overview of the Slovenian law
about land administration system and activities on organizational changes. It will also give a
thorough knowledge of the public agency organization in Slovenia.
Course objectives: The participants have achieved a comprehensive knowledge of the legal
status and experience in Slovenia.
Target group and necessary background:
Participants would be SAGW-staff and management officials who are or will be involved in
the project of new law.
Professional Expert(s):
Mrs. Andreja Osolnik
Mr. Tomažć Petek
Course Manager:
Mrs. Tanja Vasič
38
Appendix 18
International Course:
Discussion about GPS stations network in Macedonia
Venue : Skopje (July 2007)
Equivalent to T.O.R:
Part of Project Management
Course description:
After the study tour in Sweden participants will present SWAPOS to other SAGW
employees. This will be opportunity to discuses and compare situations in two countries.
The course will give opportunity to know basic geodetic system and establishing of GPS
station networks in Slovenia. SIGNAL network - Permanent GPS stations data
Course will give a comprehensive overview of the Slovenian situation about new coordinate
system and network of permanent GPS stations and dissemination of data.
Course objectives: The participants have achieved a comprehensive knowledge of the basic
geodetic System in Slovenia and in Sweden.
Target group and necessary background:
Participants would be SAGW-staff and management officials who are or will be involved in
the project of established referent network based on GNSS technology.
Professional Expert(s):
Mr. Jurij Režek
Mr. Tomažć Petek
Course Manager:
Mr. Mile Varoshlieski
39
Appendix 19
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 1
Introduce with new law and book of rules (legislations) for geodesy:
- Law for cadastral and real property registrations
- Legislations for basic geodetic work
- Legislations for digital cadastral plan
- Legislations for sporadic case
- Legislations for procedures (maintenance on cadastral)
- etc.
Target group: New employee in SAGW (Layers and Surveyors)
Number of participants: 50
Estimated Time: 24 hours
40
Appendix 20
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 2
Measurement methods:
a) Classical method with Total Stations
-
Theoretical knowledge's for method of measurement
Terms who shall have instruments before starting with measurement
Method of measurement
Target group: Surveyors in Department for survey and surveyors from local cadastral
offices (surveyors with secondary school)
Number of participants: 20
Estimated Time: 12 hours
b) Measurement with GPS (static and kinematics)
-
Theoretical knowledge for method of measurement with GPS
Method of measurement (static and kinematics)
Target group: Surveyors in Department for referent geodetic networks, survey and
surveyors from local cadastral offices (surveyors with secondary school and academy)
Number of participants: 20
Estimated Time:16 hours
41
Appendix 21
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 3
Measurements with GPS (only static – parameters for
transformation)
-
Making plan for measurements for Referent station in Skopje
Measurements on the field
Transfer of data
Calculation with Software
Determination on parameters for transformation
Public campaign for the results
Target group: Surveyors in Department for geodetic networks and local office in Skopje
cadastral.
Number of participants: 8-10
Estimated Time: 16 hours
42
Appendix 22
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 4
Practical exercise with TC
-
Some small experimental polygon for exercises
Target group: New employee in SAGW (surveyors)
Number of participants: 20
Estimated Time: 16 hours
43
Appendix 23
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 5
a) GPS network
- Planning on GPS point for GPS network (active and passive)
- Planning on measurements
- Post processing
- Transformation of coordinate from WGS in State coordinate system
- Presentation of data
b) Practical exercise with GPS
- For exercise we suggestions measurement on network with fundamental
benchmark (in Macedonia have 20 fundamental benchmark).
Target group: Surveyors in Department for basic geodetic works, survey and surveyors
from local cadastral offices (surveyors with secondary school and academy)
Number of participants: 80
Estimated Time: 10 days for the whole course
44
Appendix 24
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 6
Calculations of data
-
With software for field processing on data from total stations (TC Conver)
Post processing on GPS vectors
Target group: For first part surveyors (new employee), and for second part surveyors
from local cadastral offices.
Number of participants: 120
Estimated Time: 12 hours
45
Appendix 25
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 7
Working with conventional cadastral plan
-
Scanning
Scaling (geo-referencing)
Digitalization with software
Target group: Surveyors in SAGW
Number of participants: 15
Estimated Time: 12 hours
46
Appendix 26
LOCAL TRAINING PROGRAM for 2007
(SAGW and PMU)
Surveying
Course 8
Production of digital cadastral plan with MicroStation
-
CAD software
Target group: Surveyors in SAGW
Number of participants: 15
Estimated Time: 24 hours
47
Appendix 27
Basic Computing
Target group: SAGW staff that primarily use or are expected to use PC as a tool. SAGW
has on its disposal around 300 PC’s, about half of that on Windows 2000 and Windows
XP platform.
Estimated time needed for the complete course is 30 h in total. Each of the four course
elements is optional, although it is presumed that most people need the first three. Since
SAGW does not expect the mid level and low level staff to use internet / e-mail, the
fourth course is more addressed to managers lacking skills for using internet and e-mail
/ (mail client program).
The priority groups, for instance surveyors, may be defined based on the client’s
assessment.
 Operating systems (MS Windows XP)
-
Basics of Windows XP
Work with windows
Work in a Windows Program
Work with files and folders
Organization of files and folders and navigation with Windows Explorer
Network operation
Using printers
 Use of word processing software

/ 8 hours
Working in Word
Text correction tools
Changing the layout
Use of borders an d shading
Tabs and indents
Different views of a document
Formatting and special characters
Adding headers, footers and page numbers
Bullets and numbering
Printing document
Use of spreadsheet
-
/ 6 hours
/ 8 hours
Creation of new workbook
Entering data in the worksheet
Simple calculations
48
-
Work with formulas and understanding the concept of cell reference
Working with functions
Layout of worksheet
Inserting cells, rows and columns
Printing the worksheet/workbook
Creation of charts
Filtering list
Pivot tables and subtotals
 Internet and e-mail
-
/ 6 hours
World wide web
Microsoft internet explorer
Home page, navigation, favorites
Electronic mail
MS Outlook 2003
E-mail account
Creating new message
Attaching files
Contacts
49
Appendix 28
Training courses proposal in regards to GIS
Training to be based on ESRI ArcGIS technology.
I.
General courses
1. Laying out a Map (using tools to create maps) - 4 days
2. Symbology (representing features with graphical symbols and storing
symbols into the database) – 2 days
II.
Cartography courses
1. Tools for cartofgraphy (what’s new in 9.2) – 5 days
2. Data management (organizing data into geodatabase) – 4 days
3. Interoperability (uploading and managing data with different formats) – 2
days
III.
Administration of Server Componets courses
1. ArcGIS server administration tasks (specialized course for ArcGis
Administration) – 5 days
2. ArcIMS administration – 3 days
IV.
Update and creation of Web services courses
1. Map Layout for the Web – 2 days
V.
Cadastral courses
1. Creating and editing parcels ArcGIS Desktop – 3 days
Total of 9 (nine) GIS related courses.
50
Appendix 29
CONCEPT OF THE PROGRAME FOR HUMAN
RESOURCES MANAGEMENT (HRD)
Responsible:
Stig Oerelius and Lidija Krstevska
1. Introduction
-Human resources management as a management function.
-capabilities of the manager (prepare the employees in order to organize
themselves and conduct meetings, to cope with all of the conflicts, to integrate and
activate the potentials of the persons with different professions and specialties, to
introduce the changes in the Organization etc.)
- Human resources management as a separate business function.
- Human resources management as a specific philosophy.
- Characteristics of the organization/institution where human resources management
is integral part of the organization structure (advantages).
- Content of the human resources management (group activities and tasks)
- Aims of human resources management (economical, social and the ones resulting
from flexibility of the change in the organization).
- Aims of the strategic human resources management.
2 .Management and organization
- Elements of the organization ( 9 areas of interest of the manager) as : leadership,
policy and strategy, managing people, resources, processes, results in regard with
relation with clients, results regarding people, results regarding society and key results
in functioning of organization).
- Stages of organization development.
- Influences (strategic planning and organization culture change, channels of
communication, long term aims focus, focus on organization’s mission and vision etc.)
- Tools for managing human resources.
3. Management roles and functions
- Position of the manager (the manager as a personality, the manager and his
employees/team, the manager and the organization.)
- Management roles and functions (manager, controller, planner and organizer)
- Cycle of learning.
- Self-management.
4. Time management
- Analysis of your time
- Active time management and
- advises for time management.
51
5. Communications
- Models, types, barriers and filters, perception and monitoring, feedback information,
art of posing a question.
- Meetings (conducting, constructiveness, efficiency)
6. Setting targets
- When to set targets?; (targets for the team, targets for improving your own work,
targets for improving your employees)
- Why are we setting targets? (planning, control and adjustment, evaluation).
- How to set targets?; (SMART targets)
7. Motivation
- Theories on motivation;
- Factor of motivation on the working place;
- Techniques of management that improve motivation.
8. Leadership
- Authorization and power of the manager;
- Characteristics of the leader/manager;
- Leadership behavior (function and style of the leader);
- Efficient leadership – attitude, situation management style.
9. Team building
- Importance of the team,
- Organization of the team (aims, tasks and roles, procedures, communication and
relations.)
- Team roles (coordinator, constructor, innovator, evaluator, realizer, resources
explorer, team worker and the one that finishes, completes).
- Cohesion and integration of the team.
- Stages of team building.
10. Change management
- Level of changes;
- Readiness for change;
- Differences in the change;
- Resistance to change;
- Review of the changes, their transparency and openness towards the employees.
11. Estimate of job performance
- Analysis of the work (importance, approaches and methods)
- Types of estimate, aims of the employee’s job estimate
- Estimate cycle (revision/ agreement on job description, targets, agreeing standard
work, time estimates in job realization.)
- Interview/ meeting of the manager with the employee on his work, promotion, salary,
trainings,
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- Use of form for individual testing.
12 Behavior of the employees in the organization
- Role of the manager in the organization/ behavior of the employees;
- Behavior and reactions;
- HR planning (alternative solutions for ensuring staff for free working places;
- Professional development of the staff;
-Carrier development (recognition and promotion of the employee);
- Permanent education (hands on education).
Note: Duration on these programs (management) is 10 (ten) working day’s.
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Appendix 30
Training for IT Staff from SAGW (Database management and
Programming)
Target Group: SAGW IT Department
Estimated Time: 200 hours
Responsible: Gligor Ralev:
Relational Database Model / 40 hours
 Introduction, File-Based Systems, Database, DBMS
 Relational vs. File Based
 Database Planning and Design
 Normalization
 Database Design Methodology (Conceptual, logical, physical)
 Transactions
 Centralized vs. Distributed DBMS
 Introduction to various database systems (MS Access, MS SQL Server, Oracle,
Informix)
 Database administration concepts (users, roles, log on hours)
Database Management / 80 hours
 Creating a database
 Creating schemas
 Creating tables
 Data types
 Planning, creating and optimizing indexes
 Creating constrains and triggers
 Creating views
 Manipulating the data (Queries)
 Creating stored procedures, functions and error handling
 PL SQL
 Entry Forms
 Reporting
Programming and development / 80 hours
 Basics concepts
 Object oriented programming (VB, Delphi, C++, Java, .Net)
 Client-Server programming
 Windows based applications
 Web programming with .Net
 Understanding UML diagrams
54
Appendix 31
System Administration
Target Group: SAGW IT Department
Estimated Time: 200 hours
Responsible: Gligor Ralev
Course 1
Installing, Configuring, and Administering Microsoft
Windows XP Professional
Estimated Time: 40 hours
Installing Windows XP Professional
- Manually Installing Windows XP Professional
- Automating a Windows XP Professional Installation
- Using an Image to Install Windows XP Professional
- Transferring User Files and Settings to a New Computer
- Installing Windows XP Service Pack 2
- Monitoring Windows XP Professional Security Status by Using Security Center
Adding Hardware to Windows XP Professional Clients
- Installing Hardware Devices
- Configuring Modems, Printers, and Monitors
- Troubleshooting Device Drivers
- Disabling and Uninstalling Hardware Devices
Resolving Boot Process Issues
- Understanding the Boot Process
- Using Advanced Boot Options
- Using the Boot.ini file to Change Startup Behavior
- Using the Recovery Console to Start a Computer
Configuring the Desktop Environment
- Configuring User Desktop Settings
- Configuring System Settings
- Managing User Profiles
- Using Remote Administration
- Using Remote Assistance in Windows XP Professional
Configuring Internet Explorer and Supporting Applications
55
-
Configuring Security and Connection Settings for Internet Explorer
Customizing and Deploying Internet Explorer Settings
Supporting Applications in Microsoft Windows XP Professional
Configuring Windows XP Professional to Operate in a Microsoft Network
- Configuring Microsoft Windows XP Professional for a Workgroup
- Configuring Local Security
- Configuring Windows Firewall
- Configuring Network Options in a Workgroup
- Joining a Domain
Configuring Windows XP Professional for Mobile Computing
- Configuring Hardware for Mobile Computing
- Configuring Power Management for Mobile Computing
- Making Files and Web Sites Available Off Line
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Appendix 32
System Administration
Target Group: SAGW IT Department
Estimated Time: 200 hours
Responsible: Gligor Ralev
Course 2
Managing and Maintaining a Microsoft Windows Server
Environment
Estimated Time: 80 hours
Managing and Maintaining Physical and Logical Devices
- Monitor server hardware.
- Optimize server disk performance.
- Troubleshoot server hardware devices.
- Install and configure server hardware devices.
Managing Users, Computers, and Groups
- Manage local, roaming, and mandatory user profiles.
- Create and manage computer accounts in an Active Directory environment.
- Create and manage groups.
- Create and manage user accounts.
- Troubleshoot computer accounts.
- Troubleshoot user accounts.
- Troubleshoot user authentication issues.
Managing and Maintaining Access to Resources
- Configure access to shared folders.
- Troubleshoot Terminal Services.
- Configure file system permissions.
- Troubleshoot access to files and shared folders.
Managing and Maintaining a Server Environment
- Monitor and analyze events.
- Manage software update infrastructure.
- Manage software site licensing.
- Manage servers remotely.
- Manage a server by using available support tools.
- Troubleshoot print queues.
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-
Monitor system performance.
Monitor file and print servers.
Monitor server hardware for bottlenecks.
Monitor and optimize a server environment for application performance.
Manage a Web server.
Managing and Implementing Disaster Recovery
- Perform system recovery for a server.
- Configure security for backup operations.
- Manage backup procedures.
- Recover from server hardware failure.
- Restore backup data.
- Restore backup data.
58
Appendix 33
System Administration
Target Group: SAGW IT Department
Estimated Time: 200 hours
Responsible: Gligor Ralev
Course 3
Managing a Windows Network
Estimated Time: 80 hours
Introduction to Managing a Windows Network
- Windows 2000 Network Management Tasks
- Using Active Directory for Centralized Management
- Delegating Administrative Control
- Managing Network Resources
Introducing Active Directory
- Overview of Active Directory
- Active Directory Logical Structure
- Active Directory Physical Structure
Managing Shared Network Resources
- Introduction to Publishing Resources
- Setting Up and Managing Published Printers
- Implementing Printer Locations
- Maintaining Printer Resources
- Setting Up and Administering Published Shared Folders
- Monitoring Access to Shared Folders
- Troubleshooting User Access to Network File Resources
- Troubleshooting Published Resources
- Best Practices
Delegating Administrative Control
- Introduction to Delegating Administrative Control
- Controlling Access to Active Directory Objects
- Delegating Administrative Control of Active Directory Objects
- Managing Computer Accounts
- Customizing Microsoft Management Consoles (MMCs)
- Setting Up Taskpads
- Best Practices
59
Examining Active Directory Replication
- Introduction to Active Directory Replication
- Replication Components and Processes
- Using Sites to Optimize Active Directory Replication
- Identifying Replication Problems by Using Event Viewer
- Backing Up and Restoring Active Directory
Implementing Group Policy
- Group Policy Structure
- Working with Group Policy Objects
- How Group Policy Settings Are Applied in Active Directory
- Modifying Group Policy Inheritance
- Troubleshooting Group Policy
- Best Practices
Using Group Policy to Manage the Desktop Environment
- Introduction to Managing User Environments
- Using Administrative Templates in Group Policy
- Assigning Scripts by Using Group Policy
- Using Group Policy to Redirect Folders
- Troubleshooting User Environment Management
- Introduction to Managing Software Deployment
- Deploying Software
- Managing Software
- Identifying Solutions to Software Deployment Problems
- Best Practices
Managing Network Security
- Securing the User Environment by Using Group Policy
- Configuring Account Policies by Using Group Policy
- Analyzing Security Log Files to Detect Security Breaches
- Helping to Protect the Logon Process
- Examining Service Packs, Hotfixes, and Antivirus Software
- Best Practices
Managing Web Services
- Overview of Internet Information Services
- Configuring Web Server Properties
- Creating Web Sites and Virtual Directories
- Managing Web Site Content
- Identifying and Configuring User Authentication
- Configuring User Access to Web Pages
- Configuring Web Browsers
- Maintaining a Web Server
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Managing Remote Access
- Overview of Remote Access in Windows 2000
- Configuring the Remote Access Server
- Configuring Authentication Protocols
- Configuring Encryption Protocols
- Configuring Routing and Remote Access for DHCP Integration
- Examining Remote Access Policies
- Examining Remote Access Policy Evaluation
- Creating a Remote Access Policy
- Configuring the Remote Access Client
- Best Practices
Implementing and Managing DHCP
- Overview of DHCP
- Installing the DHCP Service
- Authorizing the DHCP Service
- Creating and Configuring a Scope
- Configuring DHCP in a Routed Network
- Support DHCP
- Best Practices
Implementing Name Resolution
- Introduction to Name Resolution
- NetBIOS Name Resolution
- Using WINS for NetBIOS Name Resolution
- Host Name Resolution
- Configuring Name Resolution for Client Computers
- Using DNS for Host Name Resolution
- Troubleshooting Name Resolution
- Best Practices
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Appendix 34
Course - Public Relation
Responsible: international consultant
Place: Sweden or Macedonia
Time: 3-5 days
One important aspect of the land administration reform in Macedonia is public
awareness. The land reform is unfortunately starting from a point, when the general
public as well as many agencies have low confidence in the land registration system
currently running. It is important that improvements of the land registration system go
hand in hand with public relation activities, aiming at improving the image of the land
registration procedures. This is a very common fact in many countries and the members
of this consortium have considerable experiences of working with public relation issues.
The public relation activities started in year two of the project when two local public
relation experts were recruited to the project team. These experts are working with the
development of a mass media outreach plan to work with the general public in different
forms. Other activities are planned geared towards main stakeholders and decisionmakers. The mass media outreach plan will involve:

Appropriate information packages/doses will be designed professionally, to
appeal/fit a mix of target audiences in priority order and influence them such that the
political leadership hierarchy and the grass root community own, or buy into the land
reform programme and market it positively.

Radio programs and timed commercials

Television programs, talk shows and commercials during prime time;

Media relations/lobbying to package accurate and timely information through press
conferences, press releases, news paper articles and advertisements in print
newspapers and inserts to build a strong land administration base;

Production of informational leaflets and brochures for people to read in a format
they understand. Posters and billboards will be displayed in public
places/offices/institutions in order to disseminate information about the land reform.

SAGW will organise special workshops every four months for key stakeholders
to evaluate and refocus on information strategy, in various formats.
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Appendix 35
Workshop – Front desks management –at Branch
offices
Target group: Staff at Branch offices dealing with applications/customers
Time: Aug/Sept – 3-4 days
Responsible: local consultant/international
Agenda:




Information about regulations/laws
Behaviour with clients/ applicants/experts
How to handle stress
……..
Detailed program later
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Appendix 36
Seminar - Public displaying Commissions
First registration procedures of REC
Time: August 2007, 3-4 days
Target group: temporary employed surveyors/lawyers/administrative assistants staff
dealing with the first registration procedure of RE at branch offices.
Group one: old commissions
Group two: new commissions employed 2007-07-01
Responsible: Tanja Vasic.
Agenda for lawyers:
 Laws
 Regulations
 Manuals
 Practice
Agenda for surveyors:
 Micro Station
 Manual
 Practice
Agenda for administrators
 Regulations
 Manuals
 Handle stress
Detailed agenda later:
Remark: high priority
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Appendix 37
Seminar – Monitoring management
Target group: PMU
Time: September 2007, 3-4 days
Responsible: international consultant
Agenda:
-
Logical Framework Approach
Goal settings and follow-ups
Evaluation and correction
Quality control
Detailed agenda later
65
Appendix 38
SEMINAR – for journalists
Introduction of the jurisdiction of SAGW and the Real Estate
Cadastre
Venue: Hotel "Romantique"- Veles
Date: August/September
Time: 10.00—15.00
Participants: Journalists from the relevant media in R. Macedonia, from the economy
desks, in whose line of work the Cadastre is covered.
Objective of the seminar:

Introduction of the jurisdiction of the Cadastre, making a distinction between the
field of jurisdiction of the Cadastre from the field of jurisdiction of other state
institutions

Presentation of the Real Estate Cadastre System, as well as the new legal
framework from the field of real estate
Agenda
10.00
10.15
10.30
10.50
11.10
11.20
11.40
12.00
12.15
13.00
14.30
Introduction – Ljupco Georgievski, Director General
Presentation of the Sida Project - Ake Uthas
Jurisdiction of the cadastre – Marta Telegrafciska
Real Estate Cadastre – Tanja Cenova
Coffee break
New REC legal framework – Tanja Vasic
IT strategy – Gligor Ralev
Promotion of the cadastre as a service for the citizens – Ana Joveva/Marina
Lunch
Questions/discussion
Finalizing of the seminar
The seminar should be interactive and there should be questions and discussions from all
of the participants.
Appendix 39
66
International Course:
Consultation of IT Strategy implementations
Venue : Skopje (Jun 2007)
Equivalent to T.O.R:
Part of Project Management
Course description:
The consultations will give opportunity to discuss proposed actions about IT Strategy
implementations and changes in comparison with Slovenian experience. Meeting will give a
comprehensive overview of the necessary tasks and activities for implementations of Projects
defined with IT strategy.
Course objectives: The participants have achieved a comprehensive knowledge of the IT
system in compilation with Slovenian experience.
Target group and necessary background:
Participants would be SAGW-staff and management officials who are member of IT steering
committee..
Professional Expert(s):
Mrs. Uroš Mladenovič
Mr. Tomažć Petek
Course Manager:
Mr. Matej Jaksa
Remark: Appendix 10 has been excluded.
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