Gokul BSM Nandini Gardens Apt No: 135, ‘I’ Block, West Fort Trivandrum-695023 E-mail: gokul_bsm@yahoo.com Ph: +91 9567675214, +91 8893280222 Objective: To be associated with progressive organization, that gives me scope to update my knowledge and skills in accordance with the latest trends, and be a part of a team that works dynamically towards the growth of the organization and gain satisfaction thereof. Expertise Summary: To be an asset to the organization I serve. Expertise in HRD/Administration A quick learner with ‘Can Do’ attitude Key Skills & Management: Well versed with Windows,MS Office, DCFA (Tally), Internet, Outlook Tools, Typing 60-80 wpm Outgoing, Dynamic, Determinant, Honest, Self-Confident, Quick-learner and Creative. Professional Management Skills Multitasking Discretion and Business Ethics Dedication to continuous Improvement Team Orientation Well-developed and effective communication skills Customer Relationship Management skills Thrive in deadline-driven environment 1 Summary of Skills & Experience Administration & Accounts Dept., for Litezon Events & Expo, Pvt, Ltd., January 2009 to August 2009. Organizational Study Dept.for, Kerala Automobiles Ltd., November 6, 2007 to November 17, 2007. Future Group Venture, Customer Service, Sales and Crowd Management, In Retail Chain, from January22, 2010 to January 26, 2010. Area of Exposure Administration &Accounts Provides support and service for the activities of Managing Director. Maintain important documents and accounts. Various subjects are handled as Housekeeping matters. It varies from maintenance of telephone, scrutiny and passing of bills of staff benefits bills for hired cars, allotment of work. Coordinate Activities between division/departments. Organizational Study Focus on making a difference in the lives of vulnerable people People’s trust and the organization’s credibility Integrate capacity building measures into coherent change management. Customer Service Consult with customers about their product or service needs on their wants. Analyze what the customer says they want. Troubleshoot products and service to best fit their needs and expectations. Receive customer call of request for products and services. Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants. 2 Educational Qualifications : Year Name of Institution Degree Awarded Bachelors Of Business Administration Vocational Higher Secondary Education Secondary School Leaving Certificate 2011 2008 2006 Percentage University of Madras Waiting for results Board of Vocational Higher Secondary Board of Kerala Secondary Education 82% 80% Co-Curricular Activities: National Service Scheme National Cadet Corps – Navy Personal Vitae: Date of Birth Marital Status Gender Languages known Hobbies : 27/03/1990 : SINGLE : MALE : ENGLISH, HINDI, MALAYALAM, TAMIL, French (Basic) : Badminton, Swimming, Playing Mridangam. Reference : 1. Annie Srivastava Managing Director International Academy for Management Studies Trivandrum. Ph:0471-2334907 2. Abraham Eapen Principle International Academy for Management Studies Trivandrum Ph:0471-2324906 3 4