Curriculum Vitae
Johan Norrman
Role: Project manager, Management consultant
Born: 1960
Nationality: Swedish
Contact information
Cell phone: 0735 – 46 06 28
Fixed phone: 08 – 96 74 04
Byleslingan 16
186 52 Vallentuna
Johan.norrman@proagera.se
Sept 05
Summary
Johan delivers results based on experience, structure, common sense and a sound balance between
strategy, processes, accountability and technology. Johan's most recent assignment was as a project
manager for the implementation of a new financial system in an organization with a turnover of 1
billion Euros and 12 000 employees. The project delivered on time and under budget.
Competence areas
- Project management has been a key ingredient in all Johan's work since 1998. Methodologies
used are Accenture’s BI Methods and Method One, PROPS and Hutchison HDP
- Business development, worked with management teams in large organizations and help them
improve Business models, reporting, monitoring and communication
- Business Acumen: Founded and runs his own company which provides useful insight into what is
really important such as to deliver results, customer relationships and profitability
- IT processes, organization design, service delivery measurement and quality, issues since 1998
- Billing and payment processes related to various business models
- Mainframe Decommissioning
- Sourcing, In-and Outsourcing. Worked e.g. with several Indian companies
- Business intelligence, managed development projects between 2003 – 2005
- ITIL and Service Management since 1997
- International coordination, worked in an international environment since 1986
- Procurement, both from the supplier and the customer side, since 1988
- Line Responsibility, have had direct staff and budget responsibility for approximately 20 people
and 6 million Euros. The work has included recruitment and dismissal of staff
- Industry Experience: Telecom, Power and utility, IT, Municipal, Pharmaceutical and
Manufacturing
Assignments / Roles / Responsibilities
Jul 2005 -
Proagera AB
Owner
Founded my own management consulting company www.proagera.se
Jun 08 – Apr 10
Uppsala Kommun ToS
Project manager
Implementation of Agresso financial system in the municipality of Uppsala. 12 000
1/5
employees, turnover of 1 billion Euros and approximately 80 project resources.
Originally a pure implementation projects but shifted early on to also include
process development
Aug 09 – Apr 10
Uppsala Kommun ToS
Project manager
The decommissioning of the municipality's mainframe operations
Sep 07 – Apr 08
VBSN, Vattenfall AB
Business development
Worked with CEO and the management team to improve the business model,
monitoring, reporting and business communication
Nov 06 – Aug 07
VBSN Vattenfall AB
Project manager
Billing and follow-up project. Conducted gap analysis, developed out a solution,
sold the solution to the organization. Focus was on change management in large
organizations and SAP R / 3 applications of electronic invoicing
Aug 06 – Sep 06
ISS Facility Services AB
Act. IT-manager
Acting IT Manager until an internal solution had been found. 11 000 employees
Nov 05 – Jul 06
HP/Ericsson
Project manager
Mission critical infrastructure projects, large server. The work involved testing of
proposed solutions, vendor negotiations, purchasing and coordination of the
implementation
Oct 05 – Dec 06
Confidential client
Sourcing/procurement
Helped a consulting company in the development of an offer for a major
outsourcing deal. My client won the deal
Sep 05 –
Confidential client
Mentor
Supports an IT Manager with IT expertise and experience. Areas treated to date are
quality, organizational change, support solutions and procurement. The assignment
varies in size but on average a couple of days a year
Sep 05 – Oct 05
Confidential client
Sourcing
Developed a cost-benefit analysis for the outsourcing of a company's IT operations
Jul 05 – Oct 05
Progarera AB
Business development
Business development and marketing of my own company
Aug 01 – Aug 05
Hi3G Access AB (the mobile phone operator 3)
Began as a management consultant with the very first people at the mobile operator 3.
After a few months I moved to a permanent post and was deeply involved in the
development of the IT organization. The whole time I reported directly to the IT director
Nov 04 – Apr 05
Data Intelligence
Line manager
Responsible for 3s Business Intelligence function and overall Project Manager for
the development of 3's data warehouse. Staff 7 employees and approximately 12
consultants
May 03 – Nov 04
Business Information Systems
Line manager
Responsible for the company's ERP (Finance, (Oracle eBusiness Suite) systems and
Data Intelligence (business reports). Staff 11 employees and app. 8 consultants
Jun 01 – May 03
IT Business Services
Line manager
Responsible for IT development tools, methodologies and quality. I was also during
the first 15 months program manager for all IT projects with coordination
responsibility for some 30 parallel development projects. Staff 12 employees and
approximately 3 consultants
Jan 97 – Aug 01
Accenture AB
Joined Accenture, then called Andersen Consulting in 1997 and in 1998 was promoted to
Manager and in 2000 to Senior Manager. In the beginning I worked as a technical
2/5
architect, but soon shifted into the role of Project Manager
Apr 01 – Aug 01
Hi3G Access AB (mobile phone operator 3) Project manager
3G Telecom and IT architecture projects. Later I was asked by the IT director to
help build up the IT department. That work evolved into the hiring and work role as
head of "IT Business Services"
Feb 01 – Apr 01
UMTS Initiative
Project manager
Internal project with the intent to position Accenture as a systems integrator in the
Swedish 3G market
Nov 00 – Feb 01
Telia Denmark och Broadband Mobile Norway Tender work
Project manager for two large tenders. My work was focused on coordination
between the various system suppliers, development of work plans and cost estimates
Sep 00 – Oct 00
Ericsson DCP
Project manager
Process Development. The goal was to streamline the revision management process
in mobile phone development. The project was halted early because of cost cuts at
the client
Apr 00 – Sep 00
Ericsson Segment Consumer
Project manager
The aim of the project was through technology simplify and reduce the lead time to
make a customization of a mobile phone. We managed to reduce lead time from 25
days down to 2 days, the goal was 14 days. We did this by questioning everything
and found that the solution was not in the IT systems that the client thought but in
the process and organization
Dec 99 – Apr 00
Ericsson IT Services
Project manager
Implementation project for a business-critical distribution system. The project's
objective was to ensure the functional capacity (technical and operational) for a
given service level agreement (SLA)
Sep 99 – Dec 99
Ericsson Segment Consumer
Sub project manager
Product Data Management System project. The goal was to reduce the lead time for
production of customized products. The work involved process and systems
development. I was the driving force behind a shift from a traditional approach to a
new model which provided a significantly simplified solution. I achieved this by
looking at the big picture and focus on just what really critical
Jan 99 – Jul 99
Ericsson Segment Consumer, NC USA
Project manager
Project manager for the implementation of a global service delivery model (Service
Management) for the U.S. IS / IT organization. The project supported a main SAP
R/3 project. The work focused on process and organizational issues with emphasis
on global co-ordination and testing of the support process
Nov 97 – Jan 99
Ericsson Mobile Phones & Terminals, England Sub Project manager
Process Project. This work was to implement a global service delivery model
(Service Delivery Model). The work involved the definition of the organization,
processes and technical systems requirements in support of an anticipated global
expansion
Feb 97 – Nov 97
Pharmacia & Upjohn
Technical architect
Responsible for the developing and documenting of the overall technical
specification for a laboratory information system (LIMS)
Okt 92 – Dec 96
WM-Data / Owell (Owell was taken over by WM-Data)
If I learned information technology at IBM, Then I learned about the PC world at WMData / Owell
Okt 92 – Dec 96
Unix and networks
Sales engineer
The focus was on UNIX, networks and PC integration. The work consisted of
developing and presenting systems solutions, configuration of complex network
solutions and technical consultation to among others ABN Amro Bank in
3/5
Stockholm
Jan 88 – Sep 92
IBM
I switched from engineering to IT industry for its more appealing dynamics
Sep 90 – Sep 92
AIX Competence Centre
Systems engineer
Systems engineer at IBM's UNIX / AIX competence centre. The role was a mix
between UNIX operating system support and doing consultancy work in UNIX and
networking services
Jan 88 – Sep 90
Industry solutions
Sales representative
Sellers of IBM industry solutions such as CAD and MPS. The work began with
IBM's 17-week sales training
Sep 86 – Dec 88
VOLVO BM
Volvo BM offered me interesting work in line with my education
Aug 87 – Dec 88
Transmissions
Development engineer
Development of microprocessor-controlled transmissions for heavy construction
machinery
Sep 86 – Aug 87
Trainee engineer
Comprehensive introduction to Volvo during a year
Education
Aug 81 – Jun 86
Linköping Institute of Technology
Masters of science
Machine line with specialization in manufacturing sciences (similar to Industrial economy). 186.5
points
Jun 80 – Jun 81
Military service
Platoon commander
Armoured unit, P10 and P7. Acting platen commander anti tank platoon
Aug 77 – Jun 78
Lapeer West High School, Michigan USA
Exchange student
Training
Aug 01 – Aug 04
Hi3G Access AB (mobile phone operator 3)
- From Manager to Leader, Leadership Education - Sky Institute of Sweden, 40 hours
- Situational Leadership II, Leadership Education - Blanchard Sweden, 64 hours
Jan 97 – Aug 01
Accenture AB
- Business Integration and Design School, 40 hours
- Business Analysis & Design School, 40 hours, both as student and later as a teacher
- Business Integration simulation workshop, 40 hours
- Krauthammer leadership training, 20 hours
- Various technical training about 40 hours per year
Oct 92 – Dec 96
WM-Data / Owell
Various technical education with a focus on UNIX, PC-communications and TCP/IP,
approximately 50 hours per year, plus about 40 hours as a teacher
Jan 88 – Sep 92
IBM
- Approximately 120 hours per year of technical training.
- Dale Carnegie, presentation and communication training, 40 hours
- IBM sales school 17 weeks. Half product knowledge and half sales techniques
4/5
Språk
Swedish
English
Native
Fluently written and spoken
Personal
Johan likes to blend into different environments and contexts and has a great sense of
service and interpersonal skills while he is not afraid to push issues that are important.
John has a girlfriend and no children.
On his free time Johan likes to exercise by running and skiing, and building things
preferably in the metal.
References
On request
5/5