K EVIN R.
M ORGAN
941 Alba Rose Lane 919.229.9686
Wake Forest, NC 27587 http://www.linkedin.com/in/kevinrmorgan kevinmorgan.km@gmail.com
SUPPLY CHAIN OPERATIONS APPLICATION MANAGEMENT
Versatile IT Consultant with proven success in managing tactical and strategic roles by delivering large-scale ERP engagements that integrate processes and applications to enhance operations. Recognized as a savvy technical leader with a strong track record of success in development and implementation of SAP software lifecycles in a global environment.
Pioneered continuous improvement initiatives to reduce cost and cycle time through inventory turns and order-to-cash to increase ROI value. Produced exceptional results in directing offshore teams and companies upgrade plans by building consensus and motivating teams to initiate positive changes to increase customer satisfaction. Expertise includes:

Application and Risk Management

Change and Configuration Management

Contract and Order Management

Continuity, Problem and Recovery Management

Data Management and Disaster Recovery

Delivery and Release Management

Inventory Control and Materials Management

Project and Program Management

Purchasing and Supply Chain Management

Testing and Quality Assurance Management
PROFESSIONAL EXPERIENCE
I
NTERNATIONAL
B
USINESS
M
ACHINES
C
ORPORATION
(IBM), Research Triangle Park, NC 1995–2011
Critical Situation Service Delivery Account Manager - Delivery Project Executive Office, 2005–2011
Global Business Services – Information Technology and Services Industry
Led SAP customers on 24/7 continuity requirements to deploy code, resources and processes to support customer Service
Level Agreement (SLA) target of 99.5% system availability. Defined solutions to assess operational challenges acting as a single contact point for IBM and Lenovo worldwide operations. Provided leadership in organizing effective technical and business process owner (BPO) teams to resolve problems. Co-authored weekly operating report meetings to present
CIO business owner SLA metrics, root cause analysis, system performance statistics, maintenance and change schedules.

Synthesized double digit growth in System x revenue, exceeding five-year plan, while staff reductions and outsourcing cost cuts contributed to a 7% increase in line down break/fix changes.

Reduced SAP service outage times 51% over three years for more than 4,000 worldwide users by promoting asset reuse to prevent code and user errors with an increase in regression test efficiencies and global resource proficiencies.

Directed communication status between executive management and BPO account teams by building expertise in selfsustaining delivery centers representing 174 countries, stabilizing SLA metrics to align with customer expectations.

Generated $725M revenue with a $81M pre-tax gain by interfacing daily with 15 stakeholder control tower executives on the ramp-down, ramp-up Move to Production (MTP) project plans for the sale of Printing Systems
Division to Ricoh and also the three-year Transition Services Agreement for Lenovo exceeding $500M in revenue.
Quality Assurance Test Manager - Project Management Office Acquisitions and Divestitures, 2007-2009
Global Business Services – Professional Services Industry
Scheduled test management staff activities within IBM and Fidelity Investments HR Services CRM Siebel Call Center Strategic
Outsourcing acquisition project reboarding 450 employees to IBM. Completed test projects on time and within budget while meeting all stakeholder objectives using cascading waterfall power curve charts to mitigate post-release defects.

Served in dual capacity role delegating both test and production support tasks for Fidelity, IBM, InfoPrint and
Lenovo accounts.

Produced productivity gains by being 16% under budget to a forecast of 5,000 hours comprised of 4,190 HR test steps during system integration testing, user acceptance testing, regression and performance volume, stress and load testing with 2% defects found in five cross functional areas.
Senior IT Specialist, 2003–2005
Information Global Services – Computer Software Industry
As a technical team lead, advised others in the delivery of quality solutions involving the construction, implementation and system integration of complex business processes across multiple platforms and architectures. Made client requirements the highest priority, while keeping a analytical eye on the scope, schedule and budget for proposals, design and billable project engagements.

K EVIN R.
M ORGAN PROFESSIONAL EXPERIENCE – continued P AGE 2
IBM – Senior IT Specialist – continued

Upgraded to SAP version 4.7 by converging separate SAP systems for personal computer, servers, and banking retail store solutions manufacturing into a single SAP instance. Shaped Shenzhen, China operations by converting from a single SAP plant to a subsidiary.

Improved IT and server manufacturing by transferring xSeries configure-to-order products to Sanmina-SCI, launching a dedicated logistics center to organize distribution services. Streamlined demand management with order fulfillment by providing the capability to generate an online product availability outlook in i2 for telesales representatives and customers to view sales orders on the Web.

Converted the demand/supply planning data migration and execution processes from IBM-owned replenishment application (RSCA) to a third party vendor (E2open) Supply Chain Process Manager (SCPM)
.
Advisory SAP Software Engineer (SWE)/Business Analyst, 2001–2003
Integrated Supply Chain – Computer Software Industry
Contributed significantly to the design, test, implementation, and support of IBM Software in adhering to schedules to develop, create and modify programs that delivered a $5B increase in efficiency to IBM. Deployed e-Procurement tools that saved more than $430M and improved productivity.

Designed internet website portal Replenishment Supplier Collaboration Application (RSCA) to feature inventory at sub-geo level with B2B export trigger automation for a total of 16K development hours, 1282 test cases and 337 defect tickets. Automated batch job performance testing of RosettaNet B2B forecasting and workflow scheduling.

Facilitated as Test Coordinator for RSCA IDoc format change, Excel Macros, Supplier Collaboration Phase 2A and
2B Try-For-Fit implementation. Guided MQDC upgrade on infrastructure queue set-ups of e-services gateway.
Updated MQ component to handle MQSeries message segmentation between AIX and MQ Series for multiple records as a single message.

Merged separate SAP instances into a single client using Risk Management on separation of duties. Traveled to
Singapore to sunset Avalon distribution and fulfillment system. Optimized detail scheduling integrating custom SAP
ABAP code to use native Quota Arrangement logic. Created Interplant ordering PO process using standard SAP document types to sunset the customized Inter Plant Logistics System (IPLS) legacy application.

Upgraded SPIW-Forecast, orders and non-replenishment materials. Consolidated forecast and commits into Web-based i2 Rhythm Collaboration Planner with core suppliers. Outsourced PC desktop manufacturing to Sanmina-SCI.
SAP RTP NC and Shenzhen China Deployment Subject Matter Expert (SME) Lead, 2000–2001
Personal Systems Group – Professional Talent Development Training and Coaching Industry
Executed test cycles, created SAP training materials and instructed end-user education. Identified master data requirements to transform organizational changes by defining new job roles, business analytics metrics and reports.
Documented business control points and desk procedures to standardize the security and authorization SAP profiles.

Upgraded and configure to SAP version 4.5b. Traveled five times to China over a six-month period for SAP installation.
Converted 25 process scripts into published education procedures to include certification exams for training users and suppliers. Founded new procurement role of Buyalyzer with expanded business controls to eliminate risk acceptance.

Performed gap analysis in writing functional specs on top inputs, detail scheduling, capacity planning and inventory management. Integrated MRP with replenishment using delivery/consumption based payments, configured so that
Build to Plan, Build to Order and Configuration to Order coexisted in a CRM environment. Centralized contracts via
PCMS and vendor maintenance via VLC. Operated as an ASCA certification representative to review test documentation and live model process flowcharts.
Commodity Manager of OEM Direct Ship and System Memory , 1998–2000
Personal Computer Division – Semiconductor Industry
Administered materials logistics plans affecting the product lifecycle of brands from early development through end-oflife support for commodities consisting of components, sub-assemblies and finished goods. Conducted supply/demand analysis to support both production and strategic plans for engineering change management for programs. Setup the deployment and utilization of new modernized IT applications.

Installed SAP version 3.1h in place of EDI MIRS application. Led staff of four buyers and analysts in purchasing
$500M+ annually. Conserved cashflow by leveraging inventory turns to three days of supply at 75+ turns per year.

K EVIN R.
M ORGAN PROFESSIONAL EXPERIENCE – continued P AGE 3
IBM – Commodity Manager of OEM Direct Ship and System Memory – continued

Evaluated Key Performance Indicators (KPIs) for quarterly supplier scorecards. Negotiated $2.5M in buy-aheads before contractual price increases went into effect in 1999 during constrained 90+ day lead time supply allocations.
Commodity Manager of OEM Monitors, Cables and Analog Cards, 1997–1998
Personal Computer Division – Logistics and Supply Chain Industry

Supervised buyer and analyzer in purchasing $1B+ with inventory turns of 5-10 days of supply at 25+ turns per year.

Restructured the logistical supply chains to vendor owned local warehouses trading EDI pulls, forecast commits and inventory reports.
Senior Buyer of Monitors and Analog Cards, 1995–1997
PC Company
– Electrical/Electronic Manufacturing Industry
Purchased $500M+ from international complex card turn-key assembly houses, presenting daily production results to business unit executives and managers.
Prior experience includes management, buying and planning roles in the consumer electronics, electronics manufacturing, and retail industries for Bose Corporation, Vicor Corporation, LTX Corporation, Levitz Furniture
Corporation and Varian Associates, Inc.
TECHNICAL EXPERTISE
Applications: Ask Manman; COLTS; PCMS; VLC; APS i2 Informatica WebSphere; IMPACT; BIDS and PeS
Procurement E Services: PRHUB, CDA, WOI, BDW/IW Web Business Intelligence Reporting, Brio;
AXIS; MAPICS; SAP R/3 ABAP/4 BDC and ALE FI/MM/PP/SD/WM function modules concentrating in Purchasing, Production, Warehouse and Inventory.
Platforms:
Software:
Windows XP; Mac OS; VAX; DB2; MQ; MVS; AIX/UNIX, EDI/ALE and XML RosettaNet B2B; Java;
SAP 4.7 app servers on IBM Regatta pSeries, mainframe LPARs zSeries using IBM middleware aix 5.2, z/os 1.9 three terabyte MVS databases compressed 60% with db2 V8 commonstore 8.2.3 archiving.
Lotus Symphony/SmartSuite and Notes databases; Microsoft Word, PowerPoint, Project, Visio and
Excel macros; Microsoft Time Line/AEC FastTrack Scheduling; cc:Mail; QuickMail; Inspirational
Diagramming and Flowcharting; Blueprint IntelliCorp NetProcess Business Diagram Layout (BDL)
LiveModel with Control Points; HP Quality Center; Rational Asset Manager, ClearQuest, Team Concert.
Standards: Application Systems Control and Auditability (ASCA); International Organization for Standardization
ISO 9001; Just-In-Time (JIT); Lean Six Sigma; Sarbanes-Oxley (SOX) Goverance; Software Engineering
Institute (SEI) Capability Maturity Model (CMM) level 5; Total Quality Management (TQM).
CERTIFICATIONS
Discipline Agile Development Workshop: IBM Corporation, 2008
SAP R/3 Delta 4.5 PP: SAP America, 1999
APICS Material Requirements Planning: Foxboro Corporation, 1991
ASQC Blueprint Reading: American Society for Quality Control, 1989
The Essentials of Purchasing: Bryant College The Center for Management Development, 1988
APICS Inventory Management: Salem State College, 1986
EDUCATION: Bachelor of Arts, Business Administration and Sociology, Gordon College, Wenham, MA
PROFESSIONAL AFFILIATIONS
Americas’ SAP Users’ Group (ASUG), 2001–Present
National Association of Purchasing Management (NAPM), 1991–2000
American Production and Inventory Control Society (APICS), 1991–2000
AWARDS
2004: IBM On Demand Community Award of Distinction
2000: IBM Personal Systems Group Excellence for SAP Fulfillment Installation Support – RTP NC/Shenzhen, China
1998: IBM Employee of the Month.