Curriculum Vitae of Kgomotso Charmaine Moate
Kgomotso Charmaine Moate
Address: P.O.BOX 911-758, ROSSLYN,0200
Nationality and Identity: South African, 8603250435081
Gender: Female
Drivers Licence: Code 10
Cell: +2778 799 5113/ +971 50 14 30386
Tel (H): +2712 703 9069
Email: kgomza.05mo@yahoo.co.uk
EDUCATION
Bcom Hons in Business Management with specialization in Marketing Management
(Cyber-Marketing, Strategic Management, Advance Marketing Strategies includes International
UNISA
2007-2007
Marketing, Consumer Psychology, Business Management and Business Research)
Bcom Marketing Management
University of Pretoria
Matric
Tsogo High School
(Majored in Marketing, Communication, Tourism, International Business Management
and Entrepreneurship)
(Exemption and Distinction in Accounting)
2004-2006
2003
ACHIEVEMENTS
SECONDARY ACHIEVEMENTS: Science Expo (Silver and Bronze medals); Maths Olympiad, Chess, Monopoly, Speech
Competition, Conquesta, swimming, Music instrument in Violin (Certificates)
TERIARY ACHIEVEMENTS: Earned a distinction on Statistics, Business Management-(Project Management), and Tourism
Management, Communications Management group assignments and presentations, and Cyber-marketing and Business Research
Proposal individual assignments.
LEADERSHIP and PROJECT : Class Captain, Chairperson of Environment committee (Tsogo HS), Class Captain for Business
Ethics and Communication Management, Advocacy Programmes for Childrens’ shelter (UP), Confidence and self image building,
Team Building, CustomerService, Strategic Planning and Presentation Skills, Promoting Reproductive Health Awareness (YMCA).
COMPUTER LITERACY: PowerPoint, Microsoft Word, Project, Publisher and Excel, Outlook (Self taught and Academic) - Office,
Home and Adobe – Photoshop, Illustrator and Indesign Chase and Promise,
Sarad
WORK EXPERIENCE
Customer Service Executive
WAFI
30 October 2008
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To offer/sell all Wafi special products, promotional activities and special offers
To convert calls and inquires to sales and constantly look for? Sales opportunities? When servicing customers through cross selling,
up selling etc.
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To have a good knowledge of special offers, products, services, menu, events
To take table reservations and effectively control the flow of guest in the restaurant ensuring maximum turnover.
To know the products and Service
Assist the management in maintaining standards by reporting any problems.
Keep the managers inform of whatever is happening in the restaurant in terms of seating, reservations, availability of table, any
comments from guest good or bad.
Notify managers of specific guests’ needs and requests.
Assign opening and closing duties to ensure a smooth run
To receive guest feedback and to monitor guest satisfaction.
To maintain and update the restaurant guest history file.
Assist guests and solve customer queries and issues ensuring high levels of customer satisfaction and profitability
Act as a role model to new staff members by displaying a high level of professionalism and integrity.
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To offer ongoing support to management in achieving Service Quality Level (SQL) targets.
To contribute to the generation of revenue and service of customers by providing a high quality, fast, efficient and friendly customer
service for reservations
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Knowledgeable about Wafi promos, discounts, special offers, ATM machines and other Wafi events.
Must be aware of emergency procedures and emergency numbers
Marketing Assistant and Traffic Manager
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A R M ADVERTISING AND DESIGNING
February 2008
Working as a Media buyer, an Account Executive, Production executive, Strategists and as part of Creative Team
Ensure that all parties are supplied with necessary campaign documentation and follow up to ensure all requests are
Implemented
Contacting new clients and servicing existing client base.
Manage and monitor delivery and tracking of campaigns to ensure they are on track in terms of what was offered
Conceptualise campaigns and compile proposals and sponsorship opportunities
Discussing the products, services and advertising requirements and brand positioning of each particular client’s Campaign
Working with the account manager to brief media, creative and research staff, and assist with the formulation of marketing
strategies
Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both,
ensuring that communication flows effectively
Overseeing the status of advertising campaigns, meeting deadlines and prioritising tasks, handling budgets and managing
campaign costs, helping to secure new business
Undertaking administrative tasks and managing administration staff
Negotiating with clients and agency staff about the details of campaigns
Presenting creative work to clients for approval or modification
Becoming familiar with the nature of clients' products, business culture and competition and understanding the possibility of
changes to these
Working closely with the creative team to form a productive creative partnership
Producing creative concepts to communicate ideas to the creative team
Gaining an understanding of the target audience for the communication
Attending and participating in client intake meetings to gain understanding of needs
Contributing to and developing long-term marketing plans and strategies and assisting in the delivery of approved strategies
Working on a small number of accounts at the same time, often juggling various projects with deadlines to meet;
Identifying the target audience for a particular media campaign and deciding whether the campaign should be advertised
nationally or regionally;
Keeping up to date with industry research figures, including distribution figures (newspapers and magazines) and audience
figures (TV and radio);
Liaising with clients to identify specific business problems and develop ideas;
Communicating with colleagues within the agency, such as creative team and account managers, in the process of developing a
campaign;
Meeting the client to learn the background to the brand and advising on possible approaches or adaptation of approach to the
target market;
Providing the creative team with a clearly defined brief that contains concise information on the product, audience and strategy
enabling them to develop creative ideas that may be applied to a variety of media channels that will promote the idea most
effectively;
Presenting conclusions and ideas to clients and other agency staff;
Research Analyst
UNISA
January – June 2008
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Liaise with relevant Project Leaders
Obtain all relevant information and documentation pertaining to the specific programme and it’s modules from the project leader
and other sources
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Assess and solve acquisition intelligence problems through the critical application of a variety of regional analysis sources, supporting
collateral data
Research the Customer and Programme databases to acquire amplifying or clarifying information in support of research and analysis
Generate adhoc analysis products and recommendations that answer accuracy, currency, relevance, or readiness of submitted hard
copy or soft copy data.
Collaborate effectively with other Customer and Professors on their programmes
Assess reliability and relevancy of vendor-provided and generate analysis reports of the findings.
Implement internal databases for information necessary for Professors, Lecturers and production analysts to make production decisions.
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Incorporate all the documentation into a programme file ( or batch of files depending on the magnitude of the documentation)
Prepare tables of contents and labels for various programme files to facilitate the peer review process
Collate and analyse peer review reports on Unisa’s short learning programmes using the criteria document for evaluation of each
module
Marketing Assistant Manager
Soultalk
• Brand Enhancement and development of innovative Strategies
• Planning and coordination of administration and Marketing Activities
June 2007- January 2008
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Managing, Organising, Updating Logistics Files and stock counting
Handling Customer Acquisitions and Building Customer Relationships
Database Administration and development database Contact
Creating a Proactive and Vibrant Industry
Peripheral Revenue Generation
Serve as Information Gatekeeper
Assist with daily operations of marketing and sales ensuring smooth & efficient workflow
Responsible for client service, Public Relations and Marketing Activities
Event coordination,
Marketing plans and Budget Strategies
Sourcing, Maintaining and profiling of prospects databases
Creating and Managing Soultalks Targeted Markets to prospect groups
Support materials for Seminars
Organising press media
Securing New business and compiling statistics
Program Assistant
Ahold Sustainable Trade Development
April 2006-March 2007
• Analyse market opportunity for South African products related to Ahold European stores
• Develop contact with agricultural Organic Farmers, suppliers and NGOs and others in Southern Africa, and Buyers within Ahold
Network.
• Facilitate the establishment of commercial links,
• Facilitate information sharing and trials,
• Oversee a sound communication flow between the different parties,
• Assist in the short-term daily operations,
• Represent Royal Ahold at international conference, USAID, and seminars for opening markets for SA products to European
markets.
• Feature on Ahold’s Website- www.ahold.com – Africa Weblog
Administration Assistant
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Stock-Counter
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University of Pretoria
Jan-Feb 2006
Administer students Academic profile on the varsity system
Pick ‘n Pay and Court Classique
June- Sept 2004
Count Available stock versus used stock
Salesperson and Promoter
• Create an awareness of a new products
• Educate consumers about the product
• Sell the product to consumer
Event Coordinator
Self Employed
• Organized events (Graduations, confirmation, birthday parties, weddings, and conferences.
• Coordinate events from invitation stage to the actual events and after the events.
• Design Invitation cards, programs and gifts customisation
• Cost Control Management
• Coordinate printing
• Advertisement placements and bookings
• Maintain Client Relationship
• Ensure proper coordination of events with regard to decoration, sitting arrangements, entertainment, catering
• Ensure payments are made before the events commence
• Golden Key Assure at the University of Pretoria
Nov-Dec 2005
2000-Current
EXTRA-MURAL ACTIVITIES
Attended Care Takers of the Environment Youth Conference at Durban
• Come up with environmentally safe ideas
• Analysed the Environmental impact
• Presented our ideas to the panel and other youth groups
• Sight seeing
2001
Student village women’s Leadership Conference at Rosebank,
• Branding yourself as a young woman
• Making contacts with other young ladies and sponsors
2006
USAID conference at Cape Town,
• Putting your products to the US markets
• Assessing and Labelling a Product
2006
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Looking for products that could be suitable and creating network opportunities for Royal Ahold Stores
Volunteered in Stream Rehabilitation Project at the Ga-Rankuwa YMCA Youth Club
• Cleaning A stream in Ga-Rankuwa
• Help create an Awareness
• Ensure a safe environment for other children to play and people to use
• Participating in voluntary work YMCA,
Membership in professional body: Tuks Tourism Students Association (TTSA), Task Team (TT) under TTSA
2004
SKILLS
PERSONAL SKILLS
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HOBBIES
Creative
Dynamic and Flexible
People Skills
Take initiative
Organising and Strategic
Willing to learn
Inspirational and Motivational Leader
Designing Advertisements, Branding and Research
Travelling and Adventurous
Swimming, Water polo, Dancing
Listening to music
Community Projects
Photography and Picture Collection
Designing Fashion
REFERENCES
C H Bothma
UNISA
Muckleneuk
Cell: 082 880 8549
Michael Muendane
Executive Director- Soultalk
Buccleuch
Cell: 082 746 0831
Mr Roland Waardenburg
Program Director – Ahold Sustainable Trade Development
Nertherlands
Cell: + 316 532 54654