Job Description - Guest Service Representative
Guest Service:
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Prompt and accurate service
High Standards
Promote good will by being courteous, friendly and helpful to our guest
Respect
Able to analyze and apply sound judgement
Product knowledge in regards to work area and Guest requirements
Consistency and willing to assist
Good telephone manners/handling of switchboard
Utilize our listening skills
Number of Guest complaints
Handling of Guest complaints
Proper handling of special request VIP etc.
Attitude:
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Be positive to the job, company
Be polite
Willing to work with others
Ability to accept and implement changes
Interpersonal skills
Show leadership
Complete all of your own tasks
Love our work
Having an excellent overall attitude
Teamwork:
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Interpersonal skills
Dedicated effective time to train other staff
Follow any rules and regulations in a positive way
Communicate with fellow workers
Respect fellow employee
Suggest and assist to create new plan
Passing on any important details to others
Participation towards overall hotel maintenance and cleanliness
Always be willing to assist in completing our daily duties
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Completion of Duties:
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Be familiar with duties
Manage time efficiently
Follow through and plan our workload
Communicate with all fellow co-workers
Set standards in completing all our work efficiently
Apply sound judgement
Willingness to help other co-workers
Show leadership
Consistency higher quality
Knowing all procedures
Use of proper telephone manner
Be organized at all times
Completion and consistency and accuracy of cashing
Taking messages accurately
Proper record keeping of wake-up calls
Correspondence file, codes
Guest history to be done daily
Accuracy of reservation and in-put
Knowledge of the Property Management System and Brand Reservation System
Ability to up-sell
Utilization of Flexibility in regard to Rates when necessary to occupancy
Clean and organize work area
Ability to be promoted
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