GREEN,
Terry
44 Tillock Drive  Lr. Sackville, NS, B4C 1K7  C: 902-579-4723  tgreen22@gmail.com
www.linkedin.com/in/terrygreenthecareerguy
SUMM ARY OF QU ALIFIC ATIO NS
Over 25 years of successful and proven related Customer Care Management experience while consistently
achieving exceptional Client Service Delivery, and being able to recognize & quickly make a difference to
service levels by demonstrating a relentless desire to exceed client expectations
Talented and established professional with solid leadership distinctions, coupled with exceptional analytical,
organizational, team building, and planning skills that brings over 20 years of proven experience working in
Client Service Delivery, Identifying & Cultivating Business Relationships, Relationship Management,
Customer Relations, Management, Human Resources, Career Development, and Training & Development
Motivational leadership style, inspiring teams to achieve challenging objectives and deliver value added
results to highest standards by optimizing organizational effectiveness at limitless possibilities
Hands-on, customer oriented team leader/builder with strong capabilities in forming and implementing
innovative and creative employer development strategies; dedicated to the principle of continuous
improvement, and enjoys the opportunities and challenges of working in a dynamic company
Decisive and progressive professional with reputation for consistently delivering innovative strategies
designed to enhance operational performance and corporate reputation within the business environment
Motivational leadership style, inspiring teams to achieve challenging objectives and deliver value added
results to highest standards as well as a big-picture thinker that brings a valued personality that is positive
and contagious
Highly accomplished and performance-driven professional, with comprehensive years of experience and
demonstrable achievements in all aspects of customer service, sales operations, business development
Successful track record and commitment working together collaboratively with co-workers, supervisors,
senior management, clients, and community partners to help identify and improve overall service delivery
Thirty four (34) exceptional written Linkedin recommendations by human resource professionals,
employers, students/alumni, and faculty
REL ATED PROFESSION AL EXPERIENCE
CAREER COACH – Equals6 (part-time)
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Promote and provide students with a powerful platform to get connected in an educational community,
share ideas, find the resources they require to succeed
Responsible for bridging the gap between the academic and professional worlds by building and cultivating
successful relationships with top national employers, career development professionals, organizations,
university/college career centre’s, and educators
EMPLOYMENT & EDUCATION COUNSELOR – Employment & Education Services
Halifax & Region Military Family Resource Centre, Halifax, Nova Scotia
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Dec/07 – May/12
Provided individual & group assistance to military families, & retired DND members on résumé preparation,
job search, interview techniques, & educational needs
Responsible for the overall quality customer service of the centre along with developing and facilitating the
training with military members and staff to ensure consistent service delivery
Served as the co-chair, secretary, and building Occupational Health & Safety representative who consistently
promoted safety awareness through on-going education and training throughout the centre including work
site inspections and accident investigations to enable staff to safely carry out their responsibilities
Selected as the lead to create, implement and guide a National Employment Project for the Canadian Forces
that will be used internationally to help enhance military family life for years to come
CAREER & EDUCATION FACILITATOR - Access to Community Education & Employment
Independent Living Resource Centre, Halifax, Nova Scotia
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Jun/12 – present
Oct/06 – Dec/07
Provided youth with disabilities the tools, resources and self-knowledge to make choices about their
employment and educational goals by facilitating career exploration workshops, one-on-one work, and
provided job coaching support for participants in their community work placements
Worked individually with participants to develop career goals and explore educational options
GREEN,
Terry
CAREER & EDUCATION COUNSELOR / LAW SCHOOL ADVISOR
Co-op Education & Career Services, Acadia University, Wolfville, Nova Scotia
Co-op Education & Career Services, Saint Mary’s University, Halifax, Nova Scotia
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Nov/02 – Oct/ 06
Feb/99 – Nov/02
Responsible for strategic development by evaluating previous services, designing new program goals and
objectives, selecting new initiatives, development, implementation and evaluation of new programs
Counselled undergraduate and graduate students regarding self assessment, methods of exploration, career
decision making, pre-professional school advising, and long term career planning
Developed and presented educational workshops to students, staff, and faculty on topics including resume
writing, networking, self awareness, law school preparation, and international student job search strategies
Assisted & advised undergraduate & graduate students with job readiness needs by designing and delivering
of comprehensive training and learning programs on career development and professional practices
Coordinated on campus recruitment of students for full/part-time and summer employment opportunities
and student assistantships by: advertising positions, receiving applications, managing applicant (CECS)
database, screening applicants, and scheduling both on- and off-campus interviews
Attended employer expos/trade shows & conferences to promote students and was responsible for our
participation of all graduating students in the Halifax Career Fair
OTHER PROFESSION AL EXPERIENCE
Accounts Officer - Financial Services
Special Projects Officer – Admissions Office
Program Assistant - Continuing Education
Account Manager/Personal Banking Officer
Saint Mary’s University, Halifax, Nova Scotia
Acadia University, Wolfville, Nova Scotia
Acadia University, Wolfville, Nova Scotia
Royal Bank Financial
EDUC ATION
Career Development Practitioner Diploma
Career & Employment Coach Certificate
Registered Professional Recruiter (RPR)
Certificate of Counselling Skills (Levels l -3)
Certificate of Business Communications
Certificate of Leadership Development
Certificate in Project Management
Certificate in Microsoft Office Training
Concordia University College of Alberta (Candidate – Jun 2012)
Winnipeg Transition Centre (in partnership with University of Winnipeg)
IPM Management Training and Development Corporation
Dalhousie University, Maritime School of Social Work
Saint Mary’s University
Saint Mary’s University
Saint Mary’s University
Acadia University
PROFESSION AL DEVELOP M ENT WORKSHOPS & SEMIN AR S
Facilitated & Participated in dozens of Committees, Workshops, Roundtables, and Webinars relating to:
~ Customer Care Management
~ Client Service Delivery
~ Customer Relationships
~ Recruiting & Recognizing Talent
~ Business/Social Media Networking
~ Training & Development
~ Human Resources
~ Coaching/Mentoring
~ Career Transition
~ Client Development & Success
~ Career Services Management
~ Career Development
~ Identifying & Cultivating Business Relationships
~ Building Relationships
COMMUNI TY INVOLVMENT & VOLUNTEER
 Thirty (30) years as an active volunteer - (Junior Achievement, CNIB, Cubs, Special Olympics, local schools)
 Regional Committee & National Member (Past) - Canadian Association of Career Educators & Employers
 Employment Services Representative (Past) - Atlantic Association of College & University Student Services
 Member & Conference Planning Organizer (Past) - Nova Scotia Career Development Association (NSCDA)
 Board Member (Past) – Bedford/Sackville Literacy Association
 Corporate Sponsorship Liaison - TD Jazz Festival
REFERENCES:
on request