EXAMSOFT HANDBOOK
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A DM I NI ST R A T O R ’ S
GUI D E
Administrator Handbook
ExamSoft Worldwide
Table of Contents
Table of Contents ....................................................................................................... 2
Overview................................................................................................................... 3
Minimum Specifications for Testing Computers............................................................... 4
SofTest Use Summary ................................................................................................ 5
2.1. Installing SofTest ......................................................................................... 5
2.2. Taking the Mock Exam ................................................................................. 5
2.3. Taking Real Exams....................................................................................... 5
2.4. Uploading the Answer File ............................................................................. 5
SofTest Use Checklist ................................................................................................. 7
Installing SofTest ....................................................................................................... 8
Router/Proxy Configuration ................................................................................. 8
4.1. Single File Install (Single/Multi User) .............................................................. 8
4.2. Image Install .............................................................................................. 8
4.3. Active Directory Install ................................................................................. 8
SofTest Use - Downloading an Exam File ....................................................................... 9
SofTest Use - Opening an Exam File ........................................................................... 12
SofTest Use - Taking the Exam .................................................................................. 14
SofTest Use - Exiting the Exam .................................................................................. 19
SofTest Use - Uploading the Answer File ..................................................................... 22
Check Exam Download/Upload History(Student) .......................................................... 24
Check Exam Download/Upload History (Exam Managers) .............................................. 25
Increasing Exam File Downloads ................................................................................ 28
Trouble-Shooting ..................................................................................................... 31
13.1. Restart (reboot) Loop ............................................................................... 31
13.2. Permissions ............................................................................................. 31
13.3. SofTest doesn’t boot into Secure Mode ....................................................... 31
13.4. Candidate Break ...................................................................................... 32
13.5. Error Message: A newer version resides on the server .................................. 33
13.6. Error Message(s): when Starting an Exam .................................................. 33
13.7. Error Message: Unable to Establish an Internet Connection ........................... 33
13.8. Error Message: Type ‘13’ Mismatch ............................................................ 33
13.9. ISA Server Firewall .................................................................................. 33
13.10. Mid Exam Restart ................................................................................... 34
13.11. Manual Upload (Auto Upload Does Not Work) ............................................ 35
Contacting ExamSoft Support .................................................................................... 36
14.1. Contacting ExamSoft Support .................................................................... 36
14.2. Support Management: .............................................................................. 36
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Overview
SofTest is designed by ExamSoft exclusively for use in high stakes examinations and performs three
critical functions in the exam administration process. It is used to secure the testing computer, securely
locate, open, write, and return encrypted exams and preserve the integrity of the exam content and
process.
SofTest operates on Windows XP, Vista and Windows 7 platforms and is not dependent upon the
installation of any third party programs, dedicated servers or server software.
Candidate exam files are downloaded and answer files auto-uploaded via the Internet using SofTest.
Internet connectivity is ONLY required to download and upload exams. Internet Connectivity is NEVER
required DURING an exam.
During a SofTest secure exam, SofTest prohibits normal behaviors including:
Windows Desktop Icons,
Task Bar Availability,
Power Management,
Desktop Wallpaper and Screen Savers,
Task Switching (Alt-Tab behavior),
Start Menu and Control-Escape behavior,
Task Manager Access (Ctrl-Alt-Delete behavior),
It forces closure of all open programs and windows not associated with the exam process,
Windows clipboard control, and
Prevents creation of any new windows or processes by the user or any pre-existing scheduled activity
(e.g. reminder programs, etc.).
SofTest blocks the use of virtual programs and prevents the running of select Windows services that
could be used to breach security. (i.e. VirtualPC, VMWare, NetOP, Multiple XP users, etc.)
Exam files
opened are opened exclusively by SofTest and cannot be viewed by any other user.
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Minimum Specifications for Testing Computers
SofTest may only be used on a PC (Desktop or Laptop). SofTest is not compatible with any Macintosh
Operating Systems. The minimum recommended system requirements are:
PC System Requirements:
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CPU = 1 GHz Pentium III or Industry Equivalent
RAM = 1 GB
Drives = 50 MB of free space
Operating System = English 32-bit Versions of Windows XP, 32-bit and 64-bit Versions of Windows
Vista and Windows 7. SofTest cannot be used in virtual operating systems.
Software = Internet Browser
Internet Access for SofTest Installation, Exam Download and Upload
AOL Users - Version 6.0 or higher required
Screen Resolution must be 1024x768 or higher
It is not possible to take secure exams through a virtual operating system such as Microsoft's Virtual
Machine, Parallels or VMware, VMware Fusion or any other virtual operating system environment.
Although SofTest can be installed and registered on virtual platforms, it will only be enabled for nonsecure Practice Exams.
Apple Macintosh Users:
Users with Apple's Mac OS X Leopard (v. 10.5) or Mac OS X Snow Leopard (v. 10.6) laptops can run
SofTest in Windows XP, Vista or 7 installed via Apple's Boot Camp. Not all institutions allow usage of Apple
computers. Please check with your institution prior to attempting to install SofTest on an Apple laptop.
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SofTest Use Summary
2.1. Installing SofTest
SofTest may be installed using our MSI Installer (page 8). Installing SofTest REQUIRES Administrative
rights to the local computer. Using SofTest does NOT REQUIRE Administrative rights.
2.2. Taking the Mock Exam
To ensure SofTest has been properly installed, after installation reboot the computer and log into Windows
using a user account with the same level of permissions used by your exam candidates. Next,
using the User ID and Password combination assigned to YOU by ExamSoft, launch SofTest, download a
copy of the Mock Exam, complete it and upload the answer file.
The Mock Exam simulates the exam taking process the exam candidate will encounter on exam day.
Taking the Mock Exam will identify any underlying issues with Intranet firewalls, proxy server settings or
permissions (see Permissions page 31).
2.3. Taking Real Exams
Once the Mock Exam has been completed, SofTest is ready for use on exam day. EVERY exam candidate
MUST download their copy of the exam using the unique ID and Password combination assigned to them.
DO NOT DOWNLOAD one exam file and then copy it to multiple machines. DO NOT USE another exam
candidates ID and Password to download an exam file for use by someone else. EVERY exam candidate
MUST USE the ID and Password provided to them to download a copy of their exam.
2.4. Uploading the Answer File
SofTest will automatically upload the answer file after the exam has been closed provided the exam
candidate logs back into Windows. Accordingly ALL exam candidates MUST log back into Windows for
SofTest to auto return the answer file. DO NOT uninstall or re-image the testing computer without
preserving the directory that contains the student’s backed up exam file. The location of the backed up
exam is: c:\program files\examsoft\softest\bak.
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SofTest Use Checklist
The checklist below is an overview summarizing the entire examination process. Please be sure to cover
each and every aspect illustrated below to ensure a successful examination.
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Installing SofTest
Below are (3) methods for deploying SofTest into your computer lab environment. Each method requires
the use of our SofTest MSI installer. To obtain a copy of our MSI installer please contact your account
manager.
Router/Proxy Configuration
Exam files downloaded and uploaded using SofTest are transmitted via HTTP. To enable this basic
functionality port 80 must be opened for traffic to www.examsoft.com. If you use a proxy server, ideally
traffic to and from www.examsoft.com will bypass the proxy server. If your proxy server performs caching
your caching functionality should be disabled for www.examsoft.com.
4.1. Single File Install (Single/Multi User)
1) With Administrative Level Rights log into the computer that you want to install SofTest on.
2) Go to the link provided to you by ExamSoft or navigate to where you have the SofTest MSI stored.
3) Run the Installer.
4) Follow the on-screen instructions.
Note: When using SofTest to take an exam, users do NOT need Administrative rights, the login used by the exam taker
must have at least the rights assigned the Windows basic ‘Users’ group.
4.2. Image Install
SofTest can be installed onto a system image that can be deployed to a lab environment. Once you
downloaded the SofTest MSI follow the steps below:
1) With Administrative Level Rights log into the computer that you want to install SofTest on.
2) Go to the link provided to you by ExamSoft or navigate to where you have the SofTest MSI stored.
3) Run the Installer.
4) Follow the on-screen instructions.
5) Obtain a self-registering UPD file from Janette Delgado by contacting ExamSoft at 866.429.8889
x114 or janetted@examsoft.com
6) Place a copy of the UPD file in C:\Program Files\ExamSoft\SofTest.
–DO NOT RE-OPEN SOFTEST.
7) Delete ‘SofTest.dat’ from C:\Documents and Settings\All Users\Application Data\ExamSoft.
8) Create the image using your imaging software then deploy it on onto your lab computers.
–YOU MUST OPEN SOFTEST.EXE (NOT THE DESKTOP SHORTCUT) ON EACH LAB PC TO
REGISTER SOFTEST.
4.3. Active Directory Install
For distribution using Active Directory download the MSI installer and follow the directions outlined by
Microsoft for distribution of software using Active Directory.
Note: After installing Softest use the student’s login ID and Password to log back into Windows to use the software or
download an exam.
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SofTest Use - Downloading an Exam File
Step 1 - Log onto your computer and establish an Internet connection.
Step 2 - Launch SofTest by clicking the shortcut icon as shown below.
Figure 1
Step 3 - When SofTest Launcher displays, select ‘Download Exam Files’ as shown in Figure 2 below.
Figure 2
Step 4 - Enter the Candidate ID and Password and click ‘Next’ as shown in Figure 3 below.
Figure 3
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Step 5 - The Exam Files are now displayed. Click on the Exam File you want to download and then click
the ‘Download’ button as shown in Figure 4 below.
Figure 4
Step 6 - When the Exam File downloads, a ‘Success’ message window is displayed as shown in Figure 5
below.
Figure 5
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Step 7 - The Exam File has been downloaded and now resides locally on the testing computer inside the
‘Exams’ folder in the SofTest program directory. Click ‘Close’ as shown in Figure 6 below to exit SofTest
Launcher.
Figure 6
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SofTest Use - Opening an Exam File
Step 1 – From SofTest Launcher, select ‘Launch SofTest’ as shown in Figure 7 below.
Figure 7
Step 2 – SofTest is now open (Figure 8 below).
Figure 8
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Step 3 – To access an Exam File, click the drop down arrow and highlight an exam as shown. The Exam
File is auto loaded into SofTest and the Candidate ID, First Name, Last Name, Exam Name, Instructor and
Exam File Location text fields are automatically updated (Figure 9 below). Put in the password given to
you by your exam proctor and then click on the ‘Begin Exam’ button.
Figure 9
NOTE: The computer will now reboot into secure mode and you will be prompted to log back
into Windows. ALWAYS enter the same username/password combination used to log into
Windows.
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SofTest Use - Taking the Exam
Exam Notice Screens – After ‘Begin Exam’ is selected, the computer reboots and the exam candidate
logs back into Windows, SofTest displays the Exam Notice Screens. Exam Notice Screens are used to
communicate information about the exam to the Candidate before the first question is displayed (Figure
10 below).
Figure 10
Timed Exams – SofTest can manage enforcement of the time allowed to work in the exam. If this option
is used, one (1) minute into the exam a ‘SofTest Alert’ is displayed advising how many minutes
Candidates have to complete their work. SofTest automatically warns Candidates when two (2) minutes
remain. If Candidates wish to be warned prior to two (2) minutes, they may enter a time in the text box
labeled ‘Warn again in’ (Figure 11 below).
Figure 11
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When two (2) minutes remain, SofTest will display ‘SofTest Reminder’ advising Candidates only two (2)
minutes remain to finish their work. Once this reminder is displayed Candidates must finish their exam
and close SofTest within two (2) minutes. If Candidates do not close SofTest within two (2) minutes,
SofTest will automatically close their exam and the following message will appear. The exam candidate’s
only option is to click ‘OK’ and exit SofTest. See Figure 12
Figure 12
Question Navigation - Each question is displayed individually. Candidates use the blue ‘Navigation
Arrows’ or ‘Question Navigator’ feature to move between questions. See Figure 13
Figure 13
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Essay Questions - Candidates have access to a full range of word processing features. See Figure 14
Figure 14
If the Calculator has been Enabled for the Exam,
the Exam Taker will see a button labeled
‘Calculator’ to the left of the Question Navigator
button on the toolbar.
Once clicked, the Windows Calculator will pop up.
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Multiple Choice Questions
Figure 15
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True/False Justification
Figure 16
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SofTest Use - Exiting the Exam
Step 1 – Exit the exam by clicking the ‘Exit Exam’ button, the ‘X’ in the upper right hand corner of the
window or by selecting ‘File…Save & Exit’, as shown in
Figure 17.
Figure 17
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Step 2 – When any of these three ‘Exit’ options are selected, a message is displayed as shown in Figure
18. Once ‘Close Exam’ is selected, the Exam File CANNOT be re-opened.
Figure 18
Step 3 – When ‘Close Exam’ is selected, the screen shown in Figure 19 is displayed. Select ‘Exit’ to close
SofTest and upload the completed exam (Answer File).
Figure 19
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Step 4 – When ‘Exit’ is selected, the screen shown in Figure 20 is displayed and SofTest closes.
Figure 20
NOTE: Your computer will now reboot out of secure mode and you will be prompted to log back
into Windows. You MUST log back into windows for SofTest to automatically upload your
Answer File. ALWAYS enter the username/password combination used to log into Windows.
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SofTest Use - Uploading the Answer File
After the exam closes the computer will reboot back into Windows or to your Windows login. If you used a
unique username/password combination to log into Windows, use that same combination to log back into
Windows.
If Internet connectivity exists and there are answer files available, SofTest automatically uploads all
answer files. A message window confirms the file has uploaded and an email confirmation is sent to the
candidate. See Figure 21 below.
Figure 21
If an Internet connection does not exist and there are answer files available for upload, SofTest displays
the following message See Figure 22 below.
Figure 22
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If auto-uploading the answer file fails the candidate is given another opportunity to auto upload or to
manually upload. See Figure 23 below.
Figure 23
If ‘Manual Upload’ is selected, the candidate is automatically logged into the CHP and given the following
instructions for manual uploading their answer file. See Figure 24 below.
Figure 24
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Check Exam Download/Upload History(Student)
Within SofTest exam candidates have the ability to the view the status of the exam files they have
downloaded. From SofTest Launcher, select ‘Exam History’ as shown in Figure 25 below. Next, enter
your ID and password. A web page will appear detailing your exam upload/download history.
Figure 25
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Check Exam Download/Upload History (Exam Managers)
Exam Managers may monitor the Exam Download/Upload status of all registered Candidates via the
Custom Home Page, (CHP). Access requires a username/password from ExamSoft.
Step 1 – Log on to the CHP by going to www.examsoft.com/XXXX and entering your ID and Password on
the left hand side under ‘Exam Managers’, where ‘XXXX’ is the CHP URL given to you by ExamSoft. See
Figure 26 below.
Figure 26
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Step 2 – Once logged in, Click on the tab labeled ‘Exam Management’ and then click the link labeled
‘Exam Tracking’. See Figure 27 below.
Figure 27
Step 3 – Next, click the
below.
icon to the left of the exam that you are interested in viewing. See Figure 28
Figure 28
Step 4 – A list of exam candidates who are authorized to download the selected exam is provided. See
Figure 29 below. The list displays the download status of the exam as well as the status of the answer file
upload.
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Figure 29
Step 5 – To research information for an individual exam candidate click the
Exam Taker. See Figure 30 below.
button to the left of the
Figure 30
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Increasing Exam File Downloads
The default setting for downloading an exam file is one (1). Exam Managers may increase the number of
times an exam candidate may download when necessary via the Custom Home Page, (CHP). Access
requires a username/password from ExamSoft.
Step 1 – Log on to the CHP by going to www.examsoft.com/XXXX and entering your ID and Password on
the left hand side under ‘Exam Managers’, where ‘XXXX’ is the CHP URL given to you by ExamSoft.
Figure 31
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Step 2 - Once logged in, Click on the tab labeled ‘Exam Management’ and then click the link labeled
‘Exam Tracking’.
Figure 32
Step 3 – Next, click the
icon to the left of the exam that you are interested in viewing.
Figure 33
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Step 4 – Click the
icon to the left of the exam taker. A new window will appear over the existing
window. See 34 below.
Figure 34
Step 5 – In the ‘Max. Downloads’ box, increment the number by 1 to allow for 1 more download of the
exam, click the ‘Save’ button and then click the ‘Exit’ button.
Note that a change may only be made once an exam file has been downloaded.
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Trouble-Shooting
13.1. Restart (reboot) Loop
In order to exit from a reboot loop press <Ctrl><Alt><Delete> after you have logged in with your ID and
password or when Windows seems to lock up. Next, select Task manager (<alt> T). Select File, New Task
(Run…), type ESWINSR. This will start SofTest’s Windows Shell Restorer. Click on the Restore Settings
button. Next Select YES to restore and reboot.
13.2. Permissions
SofTest installation requires Administrative level rights. Using SofTest to take an exam, users do NOT
need Administrative rights. Below are the registry keys and directories that the User does need read/write
permissions to in order to use SofTest:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\zrattet
C:\Program Files\ExamSoft\SofTest
For WinXP = C:\Documents and Settings\All Users\Application Data\Examsoft
For Vista = C:\Program Data\Examsoft
13.3. SofTest doesn’t boot into Secure Mode
Upon selecting the exam file and clicking the ‘Begin Exam’ button SofTest should reboot the computer into
secure mode. Secure mode works by modifying the Shell registry key so that SofTest runs instead of
Explorer. If SofTest doesn’t reboot into secure mode, and the user reboots into the normal desktop
environment, then check to ensure the user running SofTest has read/write permissions on the following
registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
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13.4. Candidate Break
During an exam Candidates may have a legitimate reason to leave their workstation and return. SofTest
exam files are single use files so are not to be closed until the exam is completed. To prevent other
Candidates from viewing their monitor, the ‘Hide Exam’ feature may be used. Selecting ‘Hide Exam’ will
hide the screen. Once hide, clicking anywhere on the screen will reopen the screen. See Figure 35 below.
Figure 35
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13.5. Error Message: A newer version resides on the server
If you are installing SofTest using ExamSoft’s web installer and you encounter a message stating that,’
there is a newer version of SofTest on the Server.” Then clear you’re Internet Explorer temporary Internet
files. Also, if your site uses a caching proxy server then contact your IT Group and have them clear the
temporary Internet files for the proxy server.
13.6. Error Message(s): when Starting an Exam
If you receive the following error(s) then either there is a security program locally installed on the
computer preventing SofTest from writing to the registry or the user doesn’t have the necessary privileges
(permissions) for SofTest to write to the registry. If no security software is present then please see item
8.2. Permissions.
Error: SofTest cannot open your exam. This may be the result of Anti-Spyware running on your
computer. Disable or remove any Anti-Spyware and re-open SofTest. If this fails contact ExamSoft Client
Support or your IT Department.
Error: Unable to start this exam. Failure to write shell information to the registry.
13.7. Error Message: Unable to Establish an Internet Connection
If you receive this error then you either have a locally installed Firewall preventing SofTest from accessing
the Internet or your companies, school’s, Intranet Firewall needs to be setup to allow SofTest to
communicate to www.examsoft.com over port 80.
13.8. Error Message: Type ‘13’ Mismatch
If you receive this error when you are trying to register softest then you either have a locally installed
Firewall preventing SofTest from accessing the Internet or your companies, school’s, Intranet Firewall
needs to be setup to allow SofTest to communicate to www.examsoft.com over port 80.
13.9. ISA Server Firewall
Although SofTest successfully downloads and uploads exams even in the presence of an ISA Server
Firewall, in some cases, the ISA Server software miscalculates the final file integrity check of the answer
files following the upload. Believing it to be a corrupted file, SofTest deletes the uploaded file. This can
occur even if the ISA Server software is instructed to permit ALL traffic to the examsoft.com domain. As
such, if you utilize an ISA Server Firewall, it might need to be disabled on the testing computers used
during your exam cycle(s).
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13.10. Mid Exam Restart
ALL exam files are single use files that may only be opened and closed once. In case of computer freezes
or power outages SofTest manages exam recovery. In such an occurrence, security is maintained and the
answer file is recoverable when the computer is rebooted.
Step 1 – Have the Candidate reboot the computer.
Step 2 –If the candidate used a unique username/password combination to log into Windows, use that
same combination to log back into Windows again.
Step 3 - Upon recovery from a computer freeze or power outage the following message is displayed.
These are the only 2 options available. Access to the computer is blocked until one of the options is
selected. See Figure 36 below.
Figure 36
When ‘RESUME’ is selected, the exam file is reopened and access to the exam at the point of interruption
is automatically restored. If the exam is timed, the timer is paused at the point of interruption and
restarts when the exam is reopened. The Exam Taker is not penalized for the time elapsed while the exam
was interrupted.
When ‘Exit’ is selected, the answer file found will be closed, a final save is made and encrypted answer
files are created. The exam can no longer be re-opened.
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13.11. Manual Upload (Auto Upload Does Not Work)
If auto-uploading the answer file fails, the Exam Taker is given another opportunity to auto upload or to
manually upload. See Figure 37 below.
Figure 37
To use the Manual Upload option, select ‘Manual Upload’, see Figure 37 above. SofTest will automatically
launch a web browser which will bring up the Manual Upload page. Follow the on-screen instructions to
manually upload the answer file. See Figure 38 below.
Figure 38
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Contacting ExamSoft Support
14.1. Contacting ExamSoft Support
If you need assistance, please contact ExamSoft Support at support@examsoft.com or by phone at 866429-8889. Be sure to include your telephone number and city, state (if in US) and country in the event
Support needs to contact you by phone.
Mailing Address:
ExamSoft Worldwide, Inc.
350 Jim Moran Boulevard, Suite 120
Deerfield Beach, Florida 33442
Phone: 866-429-8889 Fax: 954-429-0766
Normal Hours of Operation:
Monday – Friday 8:30 AM – 5:30 PM Eastern Standard Time
Web Address:
www.examsoft.com
General Support Email:
support@examsoft.com
email)
(to expedite please reference your school name in the subject line of your
Live Chat: Go to www.examsoft.com and click on ‘Live Chat’ at the left hand side of the page. On the
following page click on:
14.2. Support Management:
Robin Williams – Client Support Manager
Direct Line: 866-429-8889 Ext 115
Email: rwilliams@examsoft.com
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