The Chartered Institute of
Supply Chain Management
Regulations
And
Examination Syllabus
For the Training of
Chartered Supply Chain
Management Professionals
Head Office:
House No. A 21/30, Main Kumasi Road, Achimota, Accra. + 233 (0)540698611, +233247652978,
E-Mail: info@ciscmgh.org, ciscmgh_info@yahoo.com, Website:www.ciscmgh.org.
1
FOREWORD
The Chartered Institute of Supply Chain Management is one of the
most prominent professional bodies in the continent of Africa for
those who are developing a career in Supply Chain Management.
The Institute was founded by group of professionals in the field of
supply chain management who recognised the need to develop
standards in Supply Chain Management practices as well as
increase the number of trained and qualified personnel; who are
required in a rapidly developing country. The Institute formulates
structured training programs and assists higher Institutions of
learning (including prospective professionals) in designing
courses
for
professional
scheme
and
curriculum.
Today there has been a progressive shift in focus from purchasing
to supply chain management, and the Institute has recognized this
fact by using its title as "Supply Chain Management". In addition,
an alliance has been formed with the College of Supply Chain
Management with Registered Office in the United Kingdom and
branch offices in Ghana and Nigeria, and also the Certified Institute
of Warehousing and Materials Management ,Nigeria, which
provides Chartered Institute of Supply Chain Management with
reciprocal arrangement to enable her qualified members to be
granted full exemptions or direct membership as approved by the
Governing Council or as the case may be from time to time. This
was considered to be a perfect integration of Purchasing,
Warehousing, Materials, Logistics and Supply as an aspect of
Supply Chain Management philosophies, which reflect similar
trends occurring in the business environment.
The rationale for the syllabus is to meet the challenges posed by
the world being a global village so that our graduates can be well
versed in knowledge, skills and professionalism to deliver
seamless and excellent services to their employers and clients.
World-wide, there is a growing awareness of the strategic
importance of efficient and effective Supply Chain Management
objectives. Therefore the Institute is constantly aware and
2
adapting to the changes occurring in the field of supply chain
management profession, both locally and internationally.
As global trading increases and advancement in technology occurs,
it will become essential for enterprises to adapt to the constant
changes in the business environment. Those enterprises with the
ability to take advantage of new opportunities, or increase supply
chain effectiveness and efficiency will maintain a competitive edge
over their rivals. However, change cannot happen without the
management skills of an enterprise, which can identify and
implement changes for the benefit of the organization and
management standards within the supply chain management
profession.
Overall, this syllabus is student-friendly and will certainly meet the
needs of employers of labour whether in the public or private
sectors, supply chain management, professionals, consulting firms
and training institutions.
In conclusion, this syllabus that comes into effect in July 2009 will
ensure that the education and training of students are adequate
and comparable with world class standards of training of Supply
Chain Management Professionals.
SAMUEL, O. MASEBINU, Esq.
B.Sc, ACIPurS, AMIMS (UK), ACMA, ACCEA, ACPA (USA), AIPFM (UK), MCIWM, MCISM, FBMA (UK).
Chairman, Syllabus Drafting Committee
OBJECTIVES OF THE INSTITUTE
1. To determine and develop the art and science of professionalism in all
aspect, branches, elements or components of Supply Chain Management
such as Purchasing , Materials and Inventory Control, Logistics, Transport
Management, Project Management, Stores and Materials Management as a
profession, in industry, academic discipline, practice and distinct field of
study and knowledge.
2. To provide academics, professional education training and examinations in
Purchasing and Supply Chain Management, with a view to improve the
3
quality and standard of Supply Chain Professionals, focus and performance
in Ghana and beyond.
3. To determine the standard of knowledge and skills attained by persons
seeking to become members of the Chartered Institute of Purchasing and
Supply Chain Management or Professional Procurers or Supply Chain
Managers and also improve those standard from time to time.
4. To provide facilities for interested persons and members of The Institute to
meet and discuss pertinent issues on Supply Chain Management.
5. To maintain discipline within the profession.
6. To establish and maintain the Register of Fellows, Associates, Full
members, Affiliates, Students of the Institute; as well as secure a register of
members of the Institute and publish such register from time to time,
contents of the register as circumstances may require.
7. To bring together persons, and organizations interested in the art and
science of Supply Chain Management by such means as workshops,
training, conferences, dialogues, meetings, reading of papers and the
promotion of research.
8. To provide organization for men and women in Purchasing and Supply
Chain Management profession, who desire to qualify as members of the
Institute and secure a professional status, and in particular to promote the
interest of those groups engaged in the services of government,
corporation, statutory undertakings, nationalized industries, public and
charitable bodies, industry and commerce etc, generally in Ghana and other
parts of the world.
The Institute is committed to providing high quality service for all its members.
THE COUNCIL
The management of the affairs of the Institute is vested in the Council which is
made up of Associates, Full Members and Fellows.
EQUAL OPPORTUNITIES
4
Everybody is given equal opportunity to excel in whatever he or she wishes to
do. This means that no one is deprived of opportunities as a result of his or her
colour, age, social background, creed, gender, ethnic or national origin, disability
or sexual inclinations.
CODE OF ETHICS
The purpose of the code of ethics is to state the values to which the Institute code
of ethics is committed to, and to establish agreement about our ethical principles
and standards of acceptable behaviour in the areas of Supply Chain Management
as a profession. This code of ethics is applicable to all Members such as
Associates, Full Members and Fellows of the Chartered Institute of Supply Chain
Management.
The Institute Code of Ethics ensures that members adhere to the following code
of ethics and social responsibility:
a.
Students, Graduates, Associates Full Members and Fellows have
responsibility to their employers, colleagues, the profession and to the general
public to behave in a professional manner:
b.
Honesty: You shall at all-time act with honesty in the course of your
professional activities. You shall not give information knowing to be false and
misleading;
c.
Bribery: In this profession, you might be tempted to give, accept, encourage
or condone bribery in various forms in order to obtain business, thus,You have
an absolute duty to politely refuse, resist, discourage and to refrain from such
unethical dealings.
d.
Confidentiality: You shall at all times treat information you have received in
strict confidence. You shall not disclose or permit the disclosure of the
information to any other person(s), firm or company without the written consent
of the customer except where required by Statute. You shall not disclose or
permit the disclosure of any information to any other person, firm or company or
use such information to your own advantage.
VALUE STATEMENT
The Chartered Institute of Supply Chain Management is a non-profit organization
consisting of members who are involved in diverse range or components of
5
Supply Chain Management such as Inventory, Stores, Project Management,
Import and Export, Logistics, Procurement, Warehousing, Supply and Materials
Management disciplines etc.
We aim to be the leading professional body in Logistics and Supply Chain
Management Profession for practitioners in Africa.
Our conduct as a professional Institute is based on professionalism per
excellence and a high standard of professional behaviour.
We are committed to preserve and maintain the integrity of the Supply Chain
Management profession in Africa.
We thrive on change, continually assessing opportunities for our members in a
constantly changing business environment.
CODE OF CONDUCT:
* CISCM members are expected to act in the best interest of the Institute and
the Supply Chain Management profession, and in accordance with the
constitution and by-laws of the Institute.
* CISCM members shall exercise honesty, objectivity, integrity, respect,
accountability, responsibility and diligence in the performance of their duties and
responsibilities
* Members shall perform their duties in accordance with applicable laws,
regulations and technical standards, complying with both their specifics and
intent.
* Members should not knowingly engage in acts or activities that are
discreditable to the profession of Supply Chain Management or to their
organizations.
* Members must avoid conflicts of interest, or the appearance of such, and will
disclose any circumstances or interests that might influence judgment and
objectivity.
* Members shall not accept anything of value from an employee, client,
customer, supplier, or business associate of their organization that could impair
or be presumed to impair their professional judgment.
6
* Members must at all times ensure that their client's or organizational
information is treated in strict confidence.
* An advertisement by any member must not contain any statement, promise
or recommendation that is fraudulent, untrue or misleading.
* Members shall present accurately and honestly all facts essential to the
client's or employer's materials management decisions.
* Members must at all times refrain from discrediting other supply chain
management professionals/disciplines.
* Members shall use funds appropriately and in accordance with the
constitution and by-laws, as prescribed by the organization.
COMPETENCE AND PROFESSIONALISM
Members shall strive through personal initiative to maintain professional
competence, and keep abreast of emerging issues, world trends, etc. in the field
of Supply Chain Management
It is strongly suggested that members continuously and actively participate in
formal or informal educational and professional activities related to Supply Chain
Management
Members shall contribute to the development of Supply Chain Management
profession through the sharing of skills, ideas, and participation in networking to
promote and enhance the competence of the profession.
SANCTIONS
The standards of conduct set forth in this code of ethics provide basic ethical
principles in the practice of Supply Chain Management profession.
Associates, Full Members and Fellows should realize that their individual
judgment is required in the application of these principles. However, if at any
time any member is believed to be acting unethically or against the best interests
of the Institute, or against the constitution or by-laws of the institute, such
conduct will be subject to investigation and could lead to disciplinary action
against the member, including the possible termination of membership and
expulsion from the Institute register.
7
The Institute is required to take any steps that may be thought necessary to stop
or prevent dishonour conducts and practices by Members, as detailed in the
constitution.
COURSE STRUCTURES:
PROFESSIONAL EXAMINATION:
The Institute’s Professional examinations consist of 16 courses sub-divided into
four stages, Foundation, Intermediate, Professional Examination Stage I and
Professional Examination Stage II (Final).
These Professional Examinations leading to the award of ACISM
FOUNDATION
CERTIFICATE IN PURCHASING AND SUPPLY CHAIN MANAGEMENT
Introduction to Purchasing and Supply Management
Elements of Business Communication
Quantitative Techniques
Principles of Business and Commercial Law
INTERMEDIATE LEVEL
DIPLOMA IN PURCHASING AND SUPPLY CHAIN MANAGEMENT
Materials Management
Price/Cost Analysis and Negotiation Strategies
Special Purchasing Applications
Logistics Information Systems and Technology
PROFESSIONAL EXAMINATION 1
HIGHER DIPLOMA IN SUPPLY CHAIN MANAGEMENT
Maritime Administration
Dynamics of Logistics and Supply Chain Management
Import and Export Management
Inventory Concepts and Management
PROFESSIONAL EXAMINATION II
8
POSTGRADUATE DIPLOMA IN SUPPLY CHAIN MANAGEMENT
SCM - Customer Service Management.
SCM - Total Quality Management
SCM - Project Procurement Management
SCM - Shipping and Traffic Management
UNIVERSITY DEGREE:GET FOREIGN DEGREES; THROUGH CISCM EXAMINATIONS.
The Chartered Institute of Supply Chain Management has developed a unique
relationship with the Newport University, CED and West Coast University,
Panama; this valuable initiative enables students obtain B.Sc. Honours degrees in
the following courses:
B.Sc in Stores and Materials Management
B.Sc in Purchasing and Supply Management
B.Sc in Business Administration and Management
B.Sc in Logistic and Supply Management
While taking their CISCM Examinations and to obtain West Coast University,
Panama Master’s degree in any of the following areas.
M.Sc/MBA in Materials Management
M.Sc/MBA in Logistics and Supply Chain Management
M.Sc/MBA in Purchasing and Supply Management
MBA in Business Administration
BREAKDOWN:
1.
Newport Port University CED, Latvia and West Coast University, Panama
will award Bachelor’s Degrees in any of the above courses to every student who
enrolls our programme, be simultaneously enrolled for Bachelor’s Degree at
WCU under Credit Transfer System and be allotted an ID, upon completion of our
Foundation, Intermediate and Professional Examination I.
2.
Newport Port University CED, Latvia or West Coast University, Panama will
re-enroll you after the award of a bachelor’s Degree for her MBA programme
under Credit Transfer System and will allott another ID to you accordingly. Upon
successful completion of our Professional II and submission (to the University) of
9
research project/thesis in relevant areas. West Coast University, Panama will
issue Master’s Degree to the candidates at this level.
This Master’s degree is a unique qualification offered to CISCM
Students/Members and develops through a strategic alliance between CISCM and
West Coast University.
An MBA is internationally acknowledged to be a premier business qualification,
CISCM and West Coast University, Panama have responded to these need by
creating an MBA, tailor-made for qualified Chartered Supply Chain Management
Professionals, supported online, and providing an opportunity to share and
develop ideas with experienced professional from around the world.
WHY JOIN AS A STUDENT?
Members who are involved in a diverse range or components of Supply Chain
Management such as Inventory, Stores, Project Management, Import and Export,
Logistics, Procurement, Warehousing, Supply and Materials Management and
International Trade and Services etc. As Supply Chain Management is the
cornerstone of every business existence, as a company, it is imperative that we
know the techniques of Supply Chain Management. Becoming a member would
appeal to those who want to get on in life.
Becoming a member is therefore imperative. We can offer you a wide range of
services to help you throughout your studies and beyond. With members all over
the world, the Institute has established its reputation and prestige both locally
and internationally .As a student member you will be able to upgrade your
membership to Associate on completion of your courses and use the letters
ACISM after your name.
PRIVILEGES OF STUDENTS
As a student, you will:
- receive notices of both local and national meetings but you will have no
- voting rights;
- may attend the yearly graduation ceremony;
- join your Local Group;
- receive Journal;
- receive international recognition;
- be encouraged to constantly read extensively to update your knowledge;
10
- receive advice on relevant courses;
COURSE STRUCTURE
1. PROFESSIONAL EXAMINATIONS
The Institute’s Professional Examinations consist of 16 courses sub divided into
four (4) stages Foundation, Intermediate, and Professional Examination Stages I
and Professional Examination II the professional is sub-divided into 2 parts of 4
courses each, Upon successful completion of our Professional Examination II
Final level.
If you have any further enquiry concerning the degree programs above, do not
hesitate to send an e-mail: info@ciscmgh.org, ciscmgh_info@yahoo.com or
contact the Head Office: House No. A 21/30, Main Kumasi Road, Achimota, Accra.
Tel: + 233 (0)540698611, +233 (0)247652978. Website: www.ciscmgh.org.
HOW DO I JOIN CISCM PROFESSIONAL COURSE
Method of Registration for Examination: Candidates will be required to down load
Examination Form and register for the next Examination through the CISCM
website.
Results: Notify by CISCM to students within 1 month of completion of
examination.
Assessment: Assessment is by way of written examination of three hours
duration which requires students to answer five questions out of six set.
Examinations are held April and October in the College providing the course.
Examination entry forms with appropriate fees must be sent to CISCM two
months before the examination date.
Attendance Record: Students are expected to have a minimum attendance of
80%. Actual attendance may be taken into consideration when reviewing marks
achieved in examinations. This is not required for blended learning students –
who are recommended to attend the induction and revision sessions.
11
Date of Examination: The Institute examinations are normally held twice each
year i.e. April and October at present at the approved centers.
Closing Dates of Entries: The closing date of the examinations is at the end of
February for April examination and August for October examination.
Examination Entry: No Person will enter for any of the Institute’s examination
unless he has been registered as a student of the institute and paid the required
annual subscription entry fees in force at the date of entry.
Examination Results: The result of the examination will be sent by post to each
student that sat for the examination and will be pasted at the secretariat of the
Institute, but no further correspondence relating individual scores will be
entertained and no information as to individual marks can be given to third
parties.
Credit System: With this system in place student will be credited with the subject
they pass provided at least two papers have been passed at any one sitting.
Reference Courses: Any candidate who fails more than four courses in an
examination shall repeat that examination. However students who fail four
courses shall have opportunity of re-sitting the four courses at the next date of
the examinations subject to registration. However a student must complete each
stages of the professional examination before attempting the others.
Exemptions: Registered student whose qualifications merit exemption will be
encouraged to apply for these exemptions on a separate and prescribed form and
will be required to pay a prescribed fee as may be determined from time to time
by the Governing Council.
CISCM may grant exemptions from certain examination subjects in respect of
which the student already holds an acceptable qualification.
Applications for exemption, supported by copies of the certificates, confirmation
of the subjects passed together with the relevant syllabus and appropriate fees
must be sent to CISCM within four weeks of enrolment for the course. Only the
Governing Council of CISCM may grant exemptions.
STUDENT MEMBERSHIP
12
-The CISCM administrative Office opens her e-mails every morning to check for
new registrations.
-Next, bank statements are checked for payments. If the payment can be
reconciled with the registration, then registration is immediately processed.
-Receipt is issued and captured against an invoice (the web invoice would have
been a pro forma one).
The invoice is stamped with a paid stamp. A standard letter is prepared and a
login name and password given in the letter.
Next, a membership card is prepared. The membership card may take a few days
as it is done in batches for cost effectiveness.
ENTRY QUALIFICATIONS:

The minimum qualifications for the scheme are five O’ Level credit
including English and Mathematics.

But a matured person who does not have up to five credits may be
admitted with a letter of recommendation from his employers or Head of
department. Provided he or she will be able to complete the result with the
period of schooling of training.

Any foundation professional bodies’ certificate approved by the Governing
Council for time to time.

Holders of HND, Bachelor’s Degrees, Masters Degrees or any other
professional bodies certificate approved by the Governing Council form
time to time.
REGISTRATION FEES:
Fees Ghana
Description
Application & Registration Fee
Student Annual Subscription
ID card Fee
Examination Entry forms Fee
CISCM Professional Examination Fee –
Cedis
GHc 50
GHc 30
GHc 5
GHc 50
per subject:
13
Foundation level
Intermediate level
Professional Examination I –
Professional Examination II –
GHc 30
GHc 35
GHc 40
GHc 45
Exemption Fee - per subject is the same as Exams Fee per levels





A letter/Certificate of student registration will be send to the student from
the National Secretariat. (The letter will indicate the student registration
number.)
The student will be advised to study and cover the whole syllabus. (Subject
to the parts he/she will sit for in the next examination).
During February/March and August/September student will be required to
pay for examination entry form, examination Fee.
April and October every year all students are required to prepare and write
the institute examination.
A month after the exanimation, the results will be released and sent to
students.
NOTE: Exemptions will be granted for holders of OND, Diploma, B.sc, MBA, M.Sc,
or other professional bodies’ certificates as the case may be from time to time.
METHOD OF PAYMENT:
All Payment Should be made in cash at the Institute cash office or Bank Draft in
favour of the institute.
Students pursue their studies by attendance at designated Colleges which run the
course on behalf of the Institute. Intending students must complete an entry
application form and be accepted by the Institute. Contact CISCM for details.
HOW AND WHERE TO STUDY FOR THE COURSE?
The Certificate, Diploma Higher Diploma and Postgraduate Diploma
examinations takes six months each to complete. The subjects are taught at
colleges on full-time and part-time basis.
You may also take the course by correspondence or through distance learning
conducted by College of Supply Chain Management, an accredited online training
college for more information, send an e-mail to: cism_info@yahoo.com
14
Below are Accredited Training Colleges:
The following schools have been approved, accredited and authorized to run
courses on our behalf in Ghana and Nigeria and also to act as our representatives
in introducing new members into the institute professional examinations:
Ghana Colleges:
1. University College of Management Studies,
Department of Marketing and Purchasing and Supply Chain Management
P. O. Box UP 12, Kumasi,
Tel: 0205460506, 051-61043, Fax: 051-61043.
Email: ucms_marketingpscm@yahoo.com
2. Catholic University College of Ghana, Fiapre.
Faculty of Economics and Business Administration
3. Koforidua Polytechnic,
Department of Purchasing and Supply
Ghana.
4. One-Touch Financial Institute,
Ghana.
Nigeria Colleges:
5. The College of Supply Chain Management.
6. Fortune Business School, Lekki-Ajah, Lagos
7. Maximillian Consults, Warri-Delta
8. PMC Consults.
9. Multimix Academy, Yaba-Lagos
10. Abia State College of Health Technology, Aba.
United Kingdom:
11. College of Supply Chain Management, United Kingdom
12. Project Management College, United Kingdom
15
If you are interested in becoming an accredited training college for Chartered
Institute of Supply Chain Management tuition provider, please send an email
directly to: ciscmgh_info@yahoo.com
UNIVERSITY DEGREE PROGRESSION:
University of Liverpool
(In partnership with Laureate Education)
“As an Online MBA graduate from the University of Liverpool, I have gained
extensive international business knowledge and been able to apply it to all
aspects of my work environment. The greatest benefit was the improvement it
has made to my career within the police services and developing the skill sets
needed to grow, making this a successful and beneficial investment in myself”
-Janet Amaning, Ghana Police Services
Chartered Institute Of Supply Chain Management, Ghana, in collaboration with
Laureate Education have agreed to promote the University of Liverpool’s
impressive assortment of online Post-Graduate Certificates(PGC), Master’s and
Doctoral programs available to all members at preferential pricing.
These online programs are designed for professionals seeking to establish a
career in management, or perhaps enhance their skill sets for future career
growth without having to take a career break.
University of Liverpool- Laureate Education
Laureate Education is the exclusive worldwide e-learning partner of the
University of Liverpool, specializing in the delivery of graduate programs (postgraduate certificates, master’s and doctoral) for working professionals in more
than 130 countries.
Founded in 1881, the University of Liverpool was one of the UK’s first civic
universities and has been associated with nine Nobel laureates since 1902.
Today, more than 6,500 working professionals from more than 130 countries are
pursuing a Post-Graduate qualification in one of six disciplines: management,
information technology, law, health, psychology, and education.
Programs Offered
16
Chartered Institute of Supply Chain Management, Ghana, students and members
will have the options of selecting from the programmes below:
Masters degrees & PGC’s offered in:
MBA (including 6 Specialisations)
MSc in International Management
MSc in Operations and Supply Chain Management
MSc in Project Management
MSc in Global Marketing
MSc in Global HR Management
MSc in International Accounting & Finance
MSc in Corporate Finance
MSc in Information Technology
MSc in Information Systems Management
MSc in Software Engineering
MSc in Computer Security
MSc in Internet Systems
MSc in Information Systems & Technology
Key Benefits for Chartered Institute Of Supply Chain Management, Ghana
Members
All Members will be eligible for key benefits regarding all the University of
Liverpool’s online Post-Graduate Certificates and Masters programs listed. This
offer has been made available via the cordial relationship between Chartered
Institute of Supply Chain Management, Ghana, and Laureate Education, the
University of Liverpool's exclusive worldwide e-learning partner.
Key Benefits of our Online Programs
Introductory student orientation for successful online learning
Flexible learning - ‘anywhere, anytime’
Globally diverse classes, rich professional experiences
Immediately apply what you’ve learned into daily work
Peer to Peer collaborative learning
Specialist faculty for each module & program
Convenient in the start dates throughout the year
*Contact Information:*
For more information on the Masters / PGC programmes and Member benefits
17
Please Complete the Information Request form
Or contact:
Brett Carazzo, International Office: +31 207 130 104, Mobile: +31 611 473 849,
Email: Brett.Carazzo@laureate.net
PARTNERS IN PROFESSIONALISM ‐ EXPANDING THE COMMUNITY
The Chartered Institute of Supply Chain Management and Canadian Professional
Logistics Institute, Become Partners in Professionalism
Toronto, Ontario, Canada May 5 /2011 – The Chartered Institute Supply Chain
Management
(CISCM) and Canadian Professional Logistics Institute (Logistics Institute)
announce their new Partnership in Professionalism, On May 9th 2011. Mr. Victor
Deyglio. President of the Logistics Institute, and Samuel, O Masebinu, Esq.
Director of Affiliation of CISCM, officially signed a memorandum of
understanding implementing joint strategies in logistics and supply chain
management, aimed at individuals and companies in Ghana, Canada and
worldwide.
As Partners in Professionalism, CISCM and the Logistics Institute agree to:
- Establish direct links between our internet sites;
18
- Provide special discounts for CISCM members in our institute programs and
events, and receive reciprocity from you;
- Recognize the CISCM programs and events as part of the Logistics Institute
certification maintenance requirements.
As Partners in Professionalism, both organizations strengthen their roles as
leaders in the global logistics and supply chain management community and
establish a wider range of resources for members and the business community at
large.
“In effect, the Chartered Institute Supply Chain Management recognizes Logistics
Institute as the main sector to foster business networks for members and the
community at large and recognizes the P.Log. as the premier professional
designation in Canada and worldwide.”
Chartered Institute Supply Chain Management, Ghana www.ciscmgh.org is the
most prominent professional body for those who are developing a career in
Transport, Logistics, Project, Procurements, Stores, Materials, Inventory Control,
Shipping, Customer Services, Warehousing, Import & Export, Production,
Shipping, Operation, Purchasing and Supply as an aspect of Supply Chain
Management. The Institute was founded by a number of people from the
profession, who recognized the needs to develop standards in Supply Chain
Management practices as well as increase the number of trained and qualified
personnel who are required, in a rapidly developing country. CISCM formulates
structured training programmes and assisted the institutions of learning in
designing courses for their professional scheme and curriculum.
The Logistics Institute of Canada (www.loginstitute.ca ) is the international
certifying organization for the P.Log. (Professional Logistician) designation.
Founded in 1990, the Institute is the industry's leading source of logistics
training and certification. Offering programs aligned to seven career paths, as
well as multiple online resources, the Institute provides logistics practitioners
the opportunity to become certified professionals and thereby increase their
earning potential and career opportunities. P.Log. professionals are recognized
leaders in supply chain logistics, with nearly 2500 professional logisticians and
supply chain managers certified to date.
For more information:
19
Logistics Institute contact:
Rick Cleveland,
Director of Programs
160 John Street,
Toronto, Ontario, Canada M5V 2E5
Tel: 1‐877‐363‐3005 x11
rcleveland@loginstitute.ca
www.loginstitute.ca
Chartered Institute of Supply Chain Management, Contact:
Samuel, O. Masebinu, Esq.
Director of Affiliations
House No: A 21/30, Main Kumasi Road,
Achimota, Accra Ghana.
West Africa.
Tel: +233 (0) 540 69 8611 +233 (0) 261 64 9300
ciscmgh_info@yahoo.com
www.ciscmgh.org
TEXT BOOKS:
Details of recommended reading are provided in the syllabus for each subject.
Arrangements can be made through CISCM to obtain the Introductory Materials,
Purchasing, Logistics and Supply Chain Management recommended textbook.
There is no requirement for students to purchase all the books listed; students
should seek the advice from their lecturers.
PASS MARK:
The pass mark for each paper of the Institute’s examination is 50%.
FEES FOR CISCM EXAMINATION FEES
PROFESSIONAL EXAMINATION STAGES
Exam Entry Form Fee Per Processing Total Amount
Charges Payable
No. of Subjects (Non-Refundable) Stage
Foundation Examination
4 Papers
3 Papers
50
50
20
120 20
90 20
190
160
2 Papers
1 Paper
50
50
60
30
20
20
4 Papers
3 Papers
2 Papers
1 Paper
50
50
50
50
140
105
70
35
20
20
20
20
130
100
Intermediate Examination
210
175
140
105
PROFESSIONAL EXAMINATION STAGES
No. of Subjects
Exam Entry Form Fee PerProcessingTotal Amount
(Non-Refundable) Stage Charges Payable
4 Papers
3 Papers
2 Papers
1 Paper
50
50
50
50
140
120
80
40
20
20
20
20
210
190
150
110
4 Papers
3 Papers
2 Papers
1 Paper
50
50
50
50
180
135
90
45
20
20
20
20
250
205
160
115
Professional Examination I
Professional Examination II
STRUCTURE OF THE EXAMINATION:
• The Examinations Structures: Examinations are in Four (4) parts; each part has
four (4) papers. candidates must complete a part before attempting the other
parts of the examinations
• Question papers: The examination paper will have two (2) sections SECTION ‘A’
21
will be compulsory and SECTION ‘B’ will be total of five (5) questions while
candidates will be required to answer four questions
• Exemptions: Candidates with Advanced diploma, HND, B.Sc or Professional
qualifications will be advised to seek for exemptions in a separate form and all
exemptions fees must be paid before the next examination date.
• Fees: Only candidates who have paid his\her examination fees and other fees
payable to date (e.g. Annual subscription, special levy e.t.c) up to date will be
allowed to sit the examination.
• Mode of Registration: Candidate will be required to down load examination
form and register for the next examination through the CISCM website.
www.ciscmgh.org
• Method of Payment: All fees should be made payable in a certified bank draft in
favour of the institute. “The Chartered Institute of Supply Chain Management”
CHARTERED SUPPLY CHAIN MANAGEMENT PROFESSIONAL
A person shall be enrolled as a Chartered Supply Chain Management Professional
if:
(a) he/she passes the qualifying examination for membership conducted by the
Council of the Institute and completes a prescribed practical training or
(b) he/she holds a qualification granted outside Ghana and for the time being
accepted by the Institute, and he/she satisfies the Council of the Institute
that he/she had sufficient practical experience as a Supply Chain Management
Professional under the institute bye law.
A member of any of the approved professional bodies shall be eligible under the
present Rules and Regulations of the Institute to be enrolled for Direct
Membership as a Chartered Supply Chain Management Professional, after
undergoing an orientation course/seminar during which he/she will be the main
subjects of intense discourse.
Furthermore, the candidate would be required to make an oral presentation
before admission.
These approved professional bodies are:
22
(i) The Chartered Institute of Purchasing and Supply, United Kingdom
(ii) The Council of Supply Chain Management Professional, USA;
(iii) The Institute of Supply Chain Management, USA
(iv) The Certified Institute of Warehousing and Materials Management, Nigeria;
(v) The Chartered Institute of Logistics and Transport, United Kingdom;
(vi) The Canadian Professional Logistics Institute;
(vii) The Irish Institute of Purchasing and Materials Management, Ireland.
(viii) The India Institute of Materials Management.
(ix) The Malaysian Institute of Purchasing and Materials Management.
(x) Australian Institute of Purchasing & Material Management
INDIVIDUAL MEMBERSHIP
The Professional Certificate is awarded to graduate who successfully pass all the
stages of the institute examinations. An exemption is deemed to be a pass.
Holders of similar Professional Certificate could also apply for direct
membership certificate of the noble institute and are entitled to use the following
designatories, for the Associate Member ACISM, or MCISM for full member and
FCISM for Fellow after their name.
MEMBERSHIP CATEGORIES:
A. Fellows of the Chartered Institute of Supply Chain Management [FCISM].
B. Full Member of the Chartered Institute of Supply Chain Management
[MCISM].
C. Associate of the Chartered Institute of Supply Chain Management
[ACISM].
D. Graduate of the Chartered Institute of Supply Chain Management
(Grad.CISCM]
E. Student Members.
PROFESSIONAL MEMBERSHIP (Graduate, Associate Full Member or Fellow)
The Chartered Institute of Supply Chain Management membership is an
investment in your professional future. It entitles you to a range of services and
benefits to develop your skills and manage your career. The Institute welcomes
applications from members of all professions spanning different levels of
experience and qualifications.
23
We encourage young people to consider careers in the field. We also ensure that
our courses meet the needs of employers.
By joining as a professional, you will have the following benefits:
-use your professional designatory letters after your name to demonstrate your
achievement and knowledge;
- receive Journal, which publishes invaluable information for members;
- have the opportunity to up-grade your professional status through the
Continuing Professional Development scheme;
- gain the opportunity to network with other professionals world-wide command
respect by being able to demonstrate your professionalism to employers, clients
and peers enhance your professionalism through a wealth of books;
- gain practical skills to improve your work effectiveness;
- receive international recognition;
- gain professional recognition from employers, peers and customers;
- gain a firm understanding of theory and the application of Supply Chain
Management such as Inventory, Stores, Project Management, Import and Export,
Logistics, Procurement, Warehousing, Supply and Materials Management
disciplines etc.;
- have access to a wealth of information and resources on the web site;
- have access to an excellent network of support services;
- gain competence to improve your company's profitability;
- have access to networking opportunities through Local and International
Groups;
- gain credits through Continuing Professional Development schemes including
seminars and lectures for further advancement;
- networking opportunities at CPD and social events;
- gain sufficient knowledge to embark on Post Graduate studies;
- have opportunities to do research for MBA and DBA degrees.
CONTINUING PROFESSIONAL DEVELOPMENT
With the ever-increasing pace of international competition and technological
development, Continuing Professional Development is vital to Supply Chain
Management Professionals, employers and to Ghanaian’s current and future
economic success For this reason, the Institute`s CPD scheme has been developed
to provide and develop career opportunities in specialized subjects and to
broaden your aspirations and outlook. The key elements of the scheme are
24
courses you have taken since becoming a member of the Institute. The courses
may include career counseling, coaching, mentoring distance learning courses
you have taken, audiotape course, video course, home study training courses and
non-examination courses. The points you may achieve may be used to up-grade
your membership.
BENEFITS OF TAKING THE COURSES
Certificate
The Certificate course will equip you with elementary knowledge and
understanding of specific business discipline and ethics. You will also develop
skills as an individual to meet the needs of the business you work for. You will get
a certificate after the examination.
Diploma
You will gain advanced knowledge of the subjects and skills to improve your
company's profitability. You will get a certificate after the examination.
Higher Diploma
You will gain the required knowledge and skills to perform managerial duties.
After you have passed the examination, you will get a certificate after the
examination. You must also take the Post Graduate course for further
advancement.
Postgraduate Diploma
You will gain the required knowledge and skills to perform managerial duties.
After you have passed the examination, you may apply for professional
membership grade as Associate depending on your experience and age. The
qualification will reflect your ability to apply knowledge to real business
operations.
SECRETARIAT:
For those submitting their completed student’s registration forms by hand or
postal address:
The Institute’s Secretariat is located at:
25
Ghana Office:
Registrar/Chief Executive,
The Chartered Institute of Supply Chain Management:
House No: A 21/30, Main Kumasi Road,
Achimota, Accra,
Ghana,
West Africa.
Tel: +233 (0) 540 69 8611 +233 (0) 261 64 9300
ciscmgh_info@yahoo.com
www.ciscmgh.org
Nigeria Office:
Registrar/Chief Executive,
The Chartered Institute of Supply Chain Management:
N0. 57, Isheri Road, By County Hospital,
Bus Stop Aguda-Ogba Ikeja,
Lagos State, Nigeria,
West Africa.
Tel: +234 (0)25486416 +234 (0) 7025725490
ciscmgh_info@yahoo.com
www.ciscmgh.org
(b) Liaison offices; or
(c) District Societies.
All enquiries should be directed to the Registrar/Chief Executive.
EXEMPTION GUIDELINES:
A.
B.
Academic Qualification
B.Sc/HND (Purchasing and Supply
Chain Mgt. or Logistics, Stores and
Materials Management) obtained
from Accredited institutions in
Ghana/Overseas.
B.Sc/HND (Purchasing and Supply
Chain Management. or Logistics,
26
Exemptions
All Subject in Foundation ,
Intermediate, and PE I
All subjects in Foundation
& Intermediate
C.
D.
E.
Stores and Materials Management)
obtained from recognized
institutions in Ghana, but not yet
accredited by the Institute
B.Sc/B.A/HND (Purchasing and
Supply Chain Management. or
Logistics, Stores and Materials
Management) obtained from foreign
recognized institutions.
M.Sc (Purchasing and Supply Chain
Mgt. or Logistics, Stores & Materials
Management) obtained from
recognized institutions in addition to
B.Sc. In any other related discipline
Ph.D (Purchasing & Supply Chain
Mgt. or Logistics, Stores & Materials
Management)
Ph.D (Operation and Operation
management. or Business
Administration and Management)
B.Sc Economics
B.Sc Agriculture Science
B.Sc /HND Insurance
B.Sc/HND/B.A Business
Administration & Management
B.Sc Marketing
27
All subjects in Foundation
and Intermediate
All Subject in Foundation ,
Intermediate, and PE I (
But to write and pass PE
II)
All Subject in Foundation,
Intermediate, and PE I and
PE II (But to submit a
thesis of Management less
than 10,000 words.
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
Business Communication,
Quantitative Techniques in
Foundation
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
B.Sc/HND Banking & Finance
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
MBA in addition to B.Sc/HND in Non- All subjects in Foundation
Purchasing & Supply Chain
Management or Logistics, Stores and
Materials Management.
G.
H.
I
B.Sc (Ed) Purchasing & Supply Chain
Mgt. or Logistics and Materials
Management.
B.Ed Education Management
All Subject in Foundation
and Intermediate
Academic Qualification
Higher Diploma Certificate from
College of Supply Chain Management,
UK.
Advanced Diploma Certificate for
Certified Diploma Scheme from
Certified Institute of Warehousing
and Materials Management, Nigeria.
(A. Inst.S).
Higher Diploma (Purchasing, Stores,
Logistics and Supply Chain
Management related areas) from
Project Management College, UK.
Exemptions
All subjects in Foundation,
Intermediate and
Professional Examination I
All subjects in Foundation
and Intermediate
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
All subjects in Foundation
and Intermediate
SUBJECT BY SUBJECT EXEMPTIONS
Foundation
B. Tech Project Management
Exemptions
Business Communication, Quantitative
Techniques in Foundation
28
B.Sc Engineering Management
B.Sc/HND Cooperative and Rural
Development
B.Sc/ B.A. Commerce
B.Sc/HND Statistics/Economics
B.A Library Science/Economics
HND Agric/Economics
LL.B
B.sc/HND Estate Management
B.Sc/HND Biology
B.Sc/HND Bio – Chemistry
B.Sc Archaeology /Geology
B.Sc/HND Statistics
B.Sc/HND Engineering
B.Sc/HND Chemistry Engineering
B.Sc/HND Town & Regional
Planning
B.Sc/HND/B.Ed Chemistry
B.Sc/HND Tech. Computer
B.Sc/HND Mathematics
B.Sc/HND Industrial Mathematics
B.Sc/HND Industrial Chemistry
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
All subjects in Foundation
All subjects in Foundation
Business Communication, Quantitative
Techniques, Business Law and
Commercial Law in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques and Business Law and
Commercial Law in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
All subjects in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
29
B.Sc/HND Agriculture
B.Sc/HND Building Technology
B.Sc/HND Petroleum Engineering
B.Sc/HND Elect. (Elect.)
B.Sc/HND/B.Ed. Chemistry
B.Sc/HND Applied Mathematics
B.Sc/HND Applied Chemistry
B.Sc/HND Applied Physics
B.Sc/HND Public Administration
Subject to transcript
B.Sc Business Education, Business
Studies.
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
Business Communication, Quantitative
Techniques in Foundation
All subjects in Foundation except
Introduction to Purchasing and Supply
Management
All subjects in Foundation except
Introduction to Purchasing and Supply
Management
PROFESSIONAL QUALIFICATIONS
Qualification
CISCM Exemptions
A. The Chartered Institute of Bankers in All subjects in Foundation
Ghana.
except Introduction to
Purchasing and Supply
Management
B. The Chartered Institute of Project
All subjects in Foundation
Management.
C. Institute of Chartered Secretaries
All subjects in Foundation
and Administrators
except Introduction to
Purchasing and Supply
Management
D. Institute of Chartered Accountants in All subjects in Foundation
Ghana
except Introduction to
Purchasing and Supply
30
E.
F.
G.
H.
I.
J.
K.
L.
M.
Management
Chartered Institute of Insurance
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
Chartered Institute of Taxation
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
Association of International
All subjects in Foundation
Accountants
except Introduction to
Purchasing and Supply
Management
CAT, AAT
All subjects in Foundation
except Introduction to
Purchasing and Supply
Management
Chartered Institute of Management
All subjects in Foundation
Accountants
except Introduction to
Purchasing and Supply
Management
Institute of Customer Relationship
All subjects in Foundation
Management
except Introduction to
Purchasing and Supply
Management
Chartered Institute of Administration All subjects in Foundation
and Management Consultants
Institute of Export and Shipping
All subjects in Foundation
Management
Or any other Institute in the field of
All subjects in Foundation
Supply Chain Management
except Introduction to
(Production and Operation, Shipping Purchasing and Supply
Management, Outstanding and
Management
Contract Administration, Project
Management).
31
N. ACIPS, UK.
CSCMP, USA.
ACIWM, Nigeria.
CIPSM, Nigeria
CILT, UK.
ISM, USA.
CPLI, Canada.
IPSCMI, USA.
IIMM, Indian.
APICS. USA.
All subject in Foundation,
Intermediate, and
Professional Examination 1
and Professional
Examination II subject to
undergoing intensive Course
known as Graduate
Conversion Programme.
(GCP)
FOUNDATION
CERTIFICATE IN PURCHASING AND SUPPLY CHAIN MANAGEMENT
1. Introduction to Purchasing and Supply Management
Organization and Objectives: Basic organization approach.
-The objectives and scope of buying stock control and the management of
storage facilities within the organization.
-The impact of each upon organisations efficiency and profitability.
-The relationship of purchasing with other internal functions.
-The buying Activities; Origin of need and authority to purchase.
-Determination and control of quality and quantity. Supply sourcing and enquiry
procedure, tenders and quotations.
32
-Study and determination of prices.
-Evaluation of offers.
-Terms and conditions of purchase.
-Issuing the order or contract.
Acknowledgement, receipt, inspection, distribution and storage considerations.
Rejection of supplies, Invoice notification , Buying records and budgets Control of
purchasing cost.
Disposal of surplus and scrap materials. Professional Buying Behaviors
Relationship with suppliers and users. Ethical code of conduct,
Buying Methods: Comparative analysis of spot, period, quantity and open
contract and small value purchases. Uses and limitations of competition and
negotiation. Single and multiple sourcing. Competitive tenders and quotations.
Comparative analysis of buying, hiring, and leasing.
The right quality: quality as conformance to specification and fitness for purpose,
the cost of getting quality, specifications and quality, approaches to managing
supplier quality. The right quantity: determining the quantity required, factors
influencing the choice of how much to buy, minimum order level and values. The
right place: in bound transportation of goods to the delivery point, issues arising
from international transportation. The right time: Internal, external and total
lead-time and factors that influence lead-time, expediting, measuring supplier
delivery performance. The right price: the difference types of cost, and where
purchase price fits in, factors affecting prices or services.
Specifying Requirements: Definition of specifications, Prescriptive and nonprescriptive specifications, Ideal characteristics of a specification. The buyer’s
role in preparing specifications, Common problems with specifications Different
types Of production and service. Specification: Brand name, sample,
design/drawing, composition, performance/functional standards and
standardization. Value engineering and value analysis. Taking account of
legislative requirements and company policy in specifications.
Ethical Issues in Purchasing: Conflicts of interest Gifts and hospitality. Dealing
with suppliers ethically. Designing systems and procedure to discourage
unethical practices. The Sourcing Process. The stages in the sourcing cycle.
Purchasing documentation associated with each stage.
33
Suppliers Appraisal: When supplier appraisal should be carried out, Methods of
supplier appraisal. Supplier appraisal criteria including: technical/quality,
financial, commercial and environment appraisal. Evaluating suppliers’
commitment. Evaluation of suppliers’ capabilities. Sources of Information
Identifying potential sources of supply. Sources for supplier evaluation.
RECOMMENDED TEXTBOOKS
1.
2.
3.
4.
5.
6.
Purchasing & Materials Management by Leenders, Fearon, England.
Purchasing & Supply Management by Dobler & Burt.
Purchasing Handbook by Fearon, Dobler, and Killen.
World Class Supply Management by Burt, Dobler and Staring.
Purchasing and Supply Chain Management by Lyson and Gillingham.
Introduction to Materials Management by Arnold and Chapman.
2. Elements of Business Communication
Main Aim(s) of the Unit:
To prepare students to address business communication situations encountered
in their careers through the writing of memoranda, letters, reports, resumes,
electronic messages; manuals with terms, mechanisms and instructions; process
analysis; proposals; web portfolios; delivering oral presentations, in order to
develop interpersonal skills and to foster critical thinking and problem solving
skills through the writing of effective communication for assigned business
scenarios / situations.
The process of communication: The objectives of communication, the meaning of
words, non-verbal communication, the context or situation, Barriers to
communication, Why? Who? Where? When, What? How? Planning the message,
Summary – how to communicate
Speaking effectively Basic speaking skills, Qualities to aim for when speaking,
summary – good speaking
Listening: Listening– the neglected skill, Reasons for improving listening, Are you
a good listener? Ten aids to good listening, Summary – good listening
Human interaction and non-verbal communication: Meta-communication and
paralanguage, the language of silence, the language of time, body language or
kinesics, The underlying psychology: NLP, El and TA, Conflict between verbal and
34
non-verbal communication, Summary – the importance of paralanguage in
human interaction
Talking on the telephone: Telephone problems, Basic telephone rules,
Switchboard operators, Making a call, Gathering information by telephone,
Answering the telephone, Voicemail, Mobile phone manners, Summary – good
telephoning
Interviewing: Interviewing weaknesses, what is an interview? The purposes of
the interview, Types of interview information, How to plan an interview,
Structuring the interview, How to question and probe, Summary – Interviewing
Being interviewed for a job: Preparing – the organization, Preparing – know
yourself, At the interview, Tips to remember, Summary – being interviewed for a
job
Communicating in groups: Advantages of groups, Disadvantages of groups,
Factors affecting group effectiveness, Summary – making groups and committees
work
Running and taking part in meetings
Chairing meetings, Decision-making methods, Responsibilities of participants,
Duties of officers and members, The agenda, The minutes,
Videoconferencing and audio-conferencing, Formal procedure
Giving a talk: Techniques of public speaking, Preparation, Developing the
material, Opening the talk, Closing the talk, Visual aids, Use of notes, Practising
the talk, Room and platform layout, Delivery of the talk, Summary – being a good
speaker
Using visual aids: General principles, Whiteboards, Flip charts, Build-up visuals,
Physical objects, Models and experiments, Overhead projector, Data projector,
Slide projector, Videos, Closed circuit television and video, Points to remember
about visual aids, Video and DVD hire and purchase, Summary – being in control
of visual aids
Faster reading: How do you read? The physical process of reading, Ways of
increasing your vocabulary, Summary – faster reading
35
Better reading: Determine reading priorities, Scanning, Skimming, SQ3R method
of reading, Summary – better reading
Writing business letters: Why good letter-writing matters, Backing up the phone
call or meeting, Planning a letter, Layout and style, The structure of a letter,
Dictating, Standard letters, Summary – writing business letters
Applying for a job: What sort of job do you want? What is available and what are
they looking for? The application itself, Job-hunting on the Internet, Summary –
applying for a job
Writing reports: What is a report? Types of report, essentials of a good report,
what is the purpose of the report? Fundamental structure, Format, layout,
headings and numbering, Long formal reports, House style, How to get started,
Setting your objective, Researching and assembling the material, Organising the
material and planning the report, Writing the first draft, Editing the report,
Producing the report, Summary – report writing
Memos, messages, forms and questionnaires: Memos, E-mail, Fax, Postcards and
reply cards, Text messaging, Forms and questionnaires, Summary – other writing
tasks
Visual communication: When to use charts and graphs, Presentation of statistical
data, presenting continuous information, Presenting discrete or non-continuous
information, Presenting non-statistical information effectively
Getting to grips with grammar
Why does grammar matter? What is grammar? How good is your English? The
parts of speech in brief, the framework of English, The architecture of the
sentence
Common problems with English
Subject–verb agreement, Problems with verbs, Problems with adjectives,
Problems with adverbs, Problems with pronouns, Problems with prepositions
and conjunctions, Problems with ellipsis, Problems with negatives, Revision of
grammar
Appendices
36









A Punctuation made easy
B Using capitals
C Using numbers
D Business clichés or ‘commercialese’
E Commonly misused and confused words
F Ten (simple?) rules of spelling
G Commonly misspelled words
H Tips on modern business style
I Differences between men and women communicating
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
1. Demonstrate how business communication strategies and principles can be
applied to prepare effective communication for domestic and international
business situations
2. Discuss the relative merits of and appropriate organizational formats and
channels used in developing and presenting business messages
3. Demonstrate understanding of the mechanics of oral and written
communication including presentations, memos, letters, and reports.
4. Demonstrate language skills competency in grammar, spelling,
punctuation, capitalization, number usage, and sentence structure by
communicating in concise, clear, straightforward language.
5. Explain relative merits and mechanisms for communicating via electronic
mail, Internet, and other electronic media.
6. To deliver an effective oral business presentation (Non credit bearing
assessment)
7. To demonstrate problem-solving and critical-thinking skills by analysing
business problems, resulting in functional business documents,
memoranda, letters, and/or reports.
Examination: 3 Hours duration 100%
Recommended Text Books:



Essentials of Business Communication, Sixth Edition, Mary Ellen Guffey,
South-Western College Publishing.
‘Mastering Communications’ by Nicky Stanton,
Practical Communications - F W Bergin (Pitman)
37


Basic Business Communication – K Lesikar (McGraw Hill)
People of Communication - D W Evans (Pitman)
3. Quantitative Techniques
This course introduces the basic concept of quantitative approaches to decision
making. It emphasizes the application of a wide variety of quantitative
techniques to the solution of business and economic problems. CISCM Mission
and Vision are founded upon the Declaration of Human Rights which specifies
Education as a human right. CISCM is doing its part by making learning materials,
college courses, and academic research Publicly Accessible. This Quantitative
Techniques syllabus is open to the public as part of CISCM Open Access Initiative.
Main topics of study:
Data Presentation and Collection: Frequency Distribution, Frequency Tables,
Discrete or Continuous Data, Histograms, Frequency Polygon, Frequency Curve,
Cumulative Frequency Curves, Bar Charts and Pie Charts, Lorenz Curve
Central Location and Dispersion: Notation, Measures of Central Location, Normal
and Skewed Distribution, Measures of Dispersion, Coefficient of Variation
Regression and Correlation: Regression Analysis, Correlation, Spearman’s
Coefficient of Rank Correlation, Multiple Regression
Time Series and Forecasting: Time Series Analysis, Moving Average, Finding the
Trend, Finding and Eliminating the Seasonal Variation, Forecasting: Time Series,
Forecasting: Exponential Smoothing
Probability: Probability Calculations, Mutually Exclusive Events: OR Rule, Venn
Diagrams: Events Not Mutually Exclusive, Independent Events: and Rule,
Conditional Probability, Decision Trees, Expected Value Permutations and
Combinations
Probability Distributions: Normal Distribution, Standard Normal Distribution,
Binomial Distribution, Poisson distribution
Sampling and Tests of Hypotheses: Types of Sample, Distribution of Sample
Means, Central Limit Theorem, Confidence Intervals, Tests of Hypotheses:
Principles, Tests of Hypotheses: Practice, Student Distribution
38
Index Numbers: Constructing an Index Number, Weighted Aggregate Index
Numbers, The Laspeyres (Base-Weighted) Price Index, The Paasche (CurrentWeighted) Price Index, The Laspeyres (Base-Weighted) Quantity Index, The
Paasche (Current-Weighted) Quantity Index, Changing the Base Year, Price and
Quantity Relative Index Numbers, The Retail Price Index (RPI)
Time Value of Money: Simple and Compound Interest, Discounting and Present
Value, Investment Appraisal, Depreciation, Annuities and Other Financial
Instruments
Linear Programming and Break-Even Analysis: Linear Programming, Solving the
Linear Programme: Maximisation, Solving the Linear Programme: Minimisation,
Break-Even Analysis
Calculus and Business Applications: Differentiation, Turning Points, Rules for
Differentiation, Applications of Differentiation, Partial Differentiation, Integration
Basic Mathematics: Whole Numbers, Fractions and Decimals, Rounding-Off,
Percentages and Ratio, Powers and Roots, Simple Algebra, Solving Equations,
Simultaneous Equations, Inequalities, Graphs and Functions, Progressions
Recommended Text Books:
- Quantitative Methods for Business & Economics, Second Edition – Glyn
Burton, George Carrol, & Stuart Wall (Financial Times-Prentice Hall, ISBN
0-273-65570-1)
- Statistics for Marketing & Business – R Galloway (Stanley Thomas)
- A First Course in Statistics – D Booth (DP Publications)
4. Principles of Business and Commercial Law
Course Description
Virtually every business activity is affected in some way by laws. Legal
issues dominate the commercial world, from the planning stage of any
project to the actual conduct of business, and a capable business person
will be aware of the importance of knowing about the laws that govern
business activities and the necessity of abiding by them. It is important
to understand that the law is not ethics, nor is it morals per se. Rather,
39
what we call "law" is the set of rules within which a society operates.
For those who are interested in determining how to stay "within the
rules" or how to avoid or minimize costly problems or situations, this
course will prove useful.
In this course, students will study a wide variety of legal topics. The
areas studied will be diverse--from criminal law to real property to
employment and worker issues. The common factor will be that each of
the topics covered directly affects the conduct of business.
Learning Objectives
After completing this course, students will be able to:
• Describe the federal and state court system and various alternative
systems of dispute resolution
• Understand the basics of contract law--how contractual obligations
are created, satisfied and breached
• Comprehend the liability issues associated with negligent conduct or
products
• Describe legal differences among various business formations and
their significance
• Understand the regulation of business conduct in the areas of
antitrust, environmental controls, and land use
• Discuss the legal implications of the evolving areas of e-commerce
• Examine a business situation and understand the legal ramifications
of any particular course of action
• Explore the ethical implications of different legal positions
Law of Contract Formation: Offer & Acceptance, Invitations to Treat, Status of
Tenders, Consideration, Intention to Create Legal Relations, Contractual Capacity,
Privity of Contract
Contractual Terms & Formalities: Formalities, Terms of Contract, Express &
Implied Terms, Conditions, Innominate Terms & Warranties, Vitiating Factors:
Mistake, Misrepresentation, Duress & Undue Influence, Illegality & Invalidity,
Exclusion Clauses: Common Law Control, Statutory Control, Unfair Contract
Terms, Criminal Control
40
Termination & Remedies: Performance, Agreement, Frustration, Breach,
Remedies
Law of Agency: Role of an Agent, Creation of an Agency, Authority, Duties Arising
from Agency, Principal/Agent Relationship, Principal/Third Party Relationship,
Agency/Third Party Relationship, Termination of Agency, Commercial Agents
Supply of Goods & Services: Implied Conditions: Contract of Sale, Right to Sell, Sale
by Description, Satisfactory Quality, Fitness for Purpose, Sale by Sample,
Acceptance, Modification of Remedies, Exclusion of Liability
Supply of Goods & Services: Implied Conditions, Implied Conditions in Services,
Delivery & Payment: Delivery & Payment, Remedies
Passage of Title & Risk: Specific, Ascertained & Unascertained Goods, Passage of
Title, Passage of Risk, Sale by a Non-Owner
Law of Tort: Negligence: Duty of Care, Causation, Defences, Recoverable Damage,
Negligent Misstatement, Vicarious Liability Product Liability: Ghana Experience,
Consumer Protection Legislation
Consumer Protection: Criminal Liability for False Statements: Trade Descriptions
Legislation, Prices, Property, Mis-descriptions
Product Safety: General Product Safety Regulations, Consumer Protection
Legislation, Health & Safety, Legislation
Food Safety: Food, Sale & Commercial Operations, Food Safety Offences, Notices
& Orders, Consumer Protection, Regulation, Codes of Practice, Defences,
Enforcement
Weights & Measures: Offences of Short Weight or Measure, Regulated Packages
Related Legislation
Legal Aspects of Outsourcing: Tenders, Letters of Intent & Comfort, Procurement
Directives, Compulsory Competitive Tendering, Transfer of Undertakings
Competition Law: Competition Acts, Fair Trading Legislation
41
Intellectual Property: Breach of Confidence & Passing Off, Patents, Copyright,
Designs, Trade Marks
International Trade: Bills of Lading, CIF & FOB Contracts, Documentary Credits
Insurance: Types of Insurance, Insurable Interest, The Contract, Role of Agents,
Claims, Subrogation
Recommended Text Books:
- Project Management - Dennis Lock (Gower)
- Law for Purchasing & Supply - M Griffiths & I Griffiths (Prentice Hall)
- Cross, Frank B. and Roger LeRoy Miller. (2003).
- West's Legal Environment of Business with the Online Research Guide,
(5th Ed). Mason, OH: South-Western College Publishers. ISBN: 0-32415465-8
INTERMEDIATE LEVEL
DIPLOMA IN PURCHASING AND SUPPLY CHAIN MANAGEMENT
5. Materials Management
Main topics of study:
Scheduling Parts for Manufacturing Projects: Scheduling Framework, Collating
Material Requirements, Line of Balance, Computer Solutions
Purchasing - Principles & Initial Ordering: Purchasing & Materials Control,
Purchasing Cycle, Purchase Order; Commercial Conditions of Purchase,
Incoterms, Specifying the Goods, Timing of Orders &Deliveries, Purchase
Quantities
Purchasing - Post Order Activities & Materials Control Purchase Order
Amendments, Expediting, Shortages, Pareto Principle & Stock Management
Project or Stock Purchasing, object Purchasing as a Condition of Contract, Stores
Administration, Materials Management as Shared or Common Service
42
Purchasing - Procedures for Capital Projects: The Purchasing Organisation,
Purchase Control Schedules, Purchase Specifications, Purchase Enquiries, Bid
Evaluation, Purchase Requisitions & Orders, Specification, Enquiry & Order
Numbers, Quality & Progress, Vendors’ Documents, Shipping, Port & Customs
Formalities, Purchase Order Status Reports
Recommended Text Books:
- Project Management - Dennis Lock (Gower)
- Purchasing Systems & Records - P Baily (Gower)
6. Price/Cost Analysis and Negotiation Strategies
Main Aim(s) of the Unit:
This unit will consider the contract negotiation process from a wide perspective
and will concentrate on the events leading up to the actual meeting or series of
meetings as well as the subsequent events involving the implementation of the
agreement. Good preparation and planning are key elements of a successful
negotiation and these will be explored together with getting the best out of the
meeting itself by understanding and enhancing relationships between the parties
involved.
Main Topics of Study:
Legal foundation for negotiations: Agreement of the parties, Disclosure of
information, Unfair contracts and clauses, Bargaining power, Legal assistance
Internal factors: Organisational issues, Negotiation planning, Reserve position
and fall-back plans, managing the process, selecting negotiators
Negotiation principles: Single or team negotiations, Rules for the lead and
support negotiator, Planning and preparation, Negotiation strategy & tactics
The complete process: Managing the relationship, Supporting documentation and
evidence, Defensive measures, corporate relationships, Self preparation,
Feedback, Win-Win, Transactional analysis, closing the gap
43
The negotiation: Location and timing of the negotiation, Negotiation techniques,
Agenda setting, Single and series meetings, Human interaction, Body language,
Listening & Questioning skills
Post negotiation activities: Summarises, Checking the relationship, Agreeing
future actions, Confirming the agreement, Dealing with disagreements,
Debriefing, Exploiting the agreement
Content of a contract negotiation: General principles, Contract requirement, Price,
Payment, Delivery, Terms & conditions, Intellectual property rights, Warranties,
Risks & liabilities
Negotiating variations: Source of post-contract issues, Variations, Claims,
Disputes, Mediation, Conciliation & arbitration
The Global Negotiating Imperative: Emergence of a Global Economy , Multitude of
International Business Arrangements, Significance of International Negotiating
Skills
Negotiating in any Language: How Negotiations Work, Negotiating Defined,
Importance of Win-Win, Stages of Negotiation, Planning your Negotiation,
Closing a Deal
Global Negotiations: What Makes Global Negotiations Different, Cultural Factors,
Regional Differences, Gender Issues World Class Negotiating Strategies:
Negotiating Strategies Problems Faced by International Negotiators: Key
Problems
Negotiating Around the World:
Western Europe, Eastern Europe, Latin America, North America, Middle East &
North Africa, Asia & the Pacific Rim, Sub-Saharan Africa
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
Identify the legal foundations of the negotiation including the resulting
contractual obligations
44
Describe the various components of the negotiation process from planning to
implementation
Identify key players and their roles in the process.
Understand the required documentation and evidence for successful
conclusion of the process
Use a variety of relationship techniques to get the best out of the whole
process
Analyse the results of a contract negotiation including the various agreements
reached
Be aware of the pitfalls of poor preparation in relation to post-negotiation and
contract phase.
Examination: 3 Hours duration 100%
Recommended Text Books:
- How to Negotiate Anything with Anyone Anywhere Around the World - F
Acuff [0-8144-7950-2] (American Management Association)
- Successful Contract Negotiation – Tim Boyce (Hawksmere)
- Successful Negotiation in the New Contract – Andrew Dearden
(Butterworth-Heinemann)
- The Art & Science of Negotiation – Howard Raiffa (Harvard University
Press)
7. Special Purchasing Applications
Main topics of study:
Purchasing: Purchasing Defined, Scope of Purchasing, Creating Profit in a
Business, Processes Examined, Place of Purchasing, Financial Impact of
Functions, Purchasing as a Strategic Process, Purchasing Strategy & Strategic
Purchasing
45
Building a Purchasing Strategy: Contribution & Influence, Purchasing & Audit
Framework, Organisation Relationships, Systems, Staffing & Training, Enabling
Foundation
Strategic Purchasing - Understanding & Influencing the Supply Market: Current
Problems, Upstream & Downstream Management, Supply Planning, Special
Requirements Identification, Contract Strategy, Supplier Selection, Contract
Finalisation
Understanding the Basics of Purchasing: Anyone Can Buy, Price & Cost, Price &
Volume, Buyer Power Increases with Size of Organisation, Price Lists,
Competitive Bidding, Negotiation & Service/Quality, Sealed Bidding & Security,
Multiple Sourcing, Price Formulae, Buyer Power & Monopoly, Payment
Supply Positioning: Pareto Analysis, Setting Up a Supply Positioning Analysis,
Supply-Market Segmentation, Purchasing Goals, Purchasing Action Scenarios,
Other Applications, Conglomerates’ Purchasing
Supplier Preferences: Key Account Management, Customer Segmentation by
Suppliers, Matching Supply Positioning with Customer Segmentation
Vulnerability Management: Identifying Vulnerabilities, Assessing the Risk,
Managing the Risk, Vulnerability Analysis, Cost Reduction, Other Issues
Influencing the Supply Market: Procurement Marketing, Reverse Marketing,
Affirmative Vendor Improvement
Buyer-Supplier Interface: Specific Requirements Identification, Getting Early
Involvement, Supplier-Buyer Conditioning, Conditioning the Buyer, Keeping the
Seller Selling, Conditioning the Seller
Options for Supplier Relationships: Make v Buy, Market Analysis, Supplier
Relationships, Changes in Supply Market, Buyers Response to Changing Market,
Dependency Dilemma, Supply Market Orientated Role for Purchasing, Assessing
Competitive Advantage
Partnership Sourcing: Definition, Why Develop Partnership Sourcing? Declared
Partnership Goals, Key Issues
Monopolies & Cartels: Monopolies, Determining the Extent of the Supply
Monopoly, Strategies to Redress the Balance, Cartels
46
Organising for Impact: Parking Wheel, External Environment, Role, Relationships,
Systems & Structures Resources
Measurement, Audit & Benchmarking: Why Measure? Operational or Strategic,
Use of Indicators, Overall Indicators, Indicators Related to Supply Positioning,
Limitations of Indicators, Management by Objectives, Measurement Summary,
Benchmarking
Recommended Text Books:
- Profitable Purchasing Strategies - Steele & Court (McGraw Hill)
8. Logistics Information Systems and Technology
Main topics of study:
Computers: Hardware, Software & Processing, Types of Computer, the Processor
Storage: Storage Devices, Magnetic Disks, Magnetic Tape, Optical Storage, Files,
Records, Fields & Characters, File Organisation, File Access, File Access with
Magnetic Disks & Magnetic Tape
Input & Output: Stages of Input, VDUs & Keyboards, Encoding to Disk or Tape,
Document Reading Card, Reading Devices, Printed Output, Computer Output on
Microform (COM), Choices of Output Medium
Data Communications, Networks & Processing Methods: Data Communication,
Data Switching, Data Communication Equipment, Computer-to-Computer Links,
Stand-Alone Computers & Multi-User Systems, Centralised Data Processing,
Distributed Processing & Networks
Software:






Software Programming Languages
Machine Code
Assembly Languages
High Level Languages
Programming Aids & Fourth Generation Languages
Operating System Software & Utilities
47


Developments in Operating Systems
General Purpose Software & Applications Software
General Purpose Packages: Spreadsheets, Spreadsheets in Practice, Features of
Spreadsheets, Word Processing, Features of a WP Package, Desktop Publishing,
Computer Graphics, Modelling Packages
Applications Software: Subsystems by Function, the Sales & Marketing Function,
the Sales Ledger, the Production Function, the Purchase Ledger, Stock Control,
Payroll, the Nominal Ledger, Budgeting
Management Information Systems: MIS & Levels of Management, Presentation of
Management Information, Decision Support Systems, Executive Information
Systems, Expert Systems, MIS & Decision Making
Databases: Application Specific Files versus Databases, Databases for
Management Information, Data Independence & Data Redundancy, Database
Systems, Database Software Packages
The Electronic Office: What is Office Automation? Correspondence - Changing
Techniques, Communication, Public Services, Document Image Processing, Office
Automation’s Effect on Business, The Computerisation of Business Functions, The
Need for a Strategy for Information Technology, The Systems Development Life
Cycle, The Feasibility Study, Systems Investigation, Systems Analysis,
Methodologies & Techniques for Systems Analysis & Design
Systems Design: Outline Design & Detailed Design, Output Design, Input Design,
Document Design (Form Design), Code Design, Screen Design & Dialogue Design,
File Design
Implementation: Systems Installation & Implementation, Testing, File
Conversion, Changeover Options, Post-Implementation Review, System
Maintenance
Training: Methods of Training, the Human Factors in Systems Development &
Implementation
Security & Controls: The Need for Security & Controls, Administrative Controls,
System Development Controls, Application Controls
48
Computers & The Law: The Data Protection Act 1984, Definitions of Terms in the
Data Protection Act, The Main Provisions of the Data Protection Act, The Practical
Implications of the Data Protection Act 1984, Copyright, The Computer Misuse
Act 1990, Other Legal Matters
Recommended Text Books:
- Business Basics in Information Technology for First Year Degree Students (BPP Publications)
- Basic Computing Principles - West (Blackwell)
- Computer Applications - Morgan & O’Neill (Gill & Macmillan)
- Management Information Systems - T Lucy (DP Publications)
PROFESSIONAL EXAMINATION 1
HIGHER DIPLOMA IN SUPPLY CHAIN MANAGEMENT
9.Maritime Administration
Main Aim(s) of the Unit
This unit will introduce students to the key areas of operations of shipping
organisations and to highlight key functions and procedures associated with the
shipping industry
Introduction to Shipping and to the Ships
Functions of shipping, World seaborne trade and world fleet, Challenges facing
the shipping industry in the twenty-first century, International navigation limits,
International Convention on Load Lines 1966, Types and methods of tonnage
measurement, International Convention on Tonnage Measurement of Ships,
Types of ships, specialised vessels and their trades
Ship design and construction: Ship design and future trends, Ship productivity,
General principles and factors influencing design, type and size of ship, Safety
and other regulations, Vessel lengthening, Cruise Vessel, Manning of Vessels,
Duties and responsibilities of the Master, Ship’s officers and crew manning, IMO
Convention of Standards of Training, Engagement and discharge of the crew
49
Customs house and ship’s papers: E- commerce; customs, Value added tax,
Intrastat, Export controls, Customs tariff, Customs Freight Simplified Procedures
(CFSP), New Export System (NES), Unique Consignment Reference (UCR),
Customs reliefs, Importation and exportation of goods, Ship’s paper, Ship’s
protest
Maritime canals and inland waterways: Ghana inland waterways, The Suez Canal
Authority, The Kiel Canal, The Panama Canal, The St Lawrence Sea way, the
influence of canals on ship design, Canal areas as points of economic growth
Services generated by principal shipping organizations: ISO, Intertanko, Lloyd’s
Register, OECD, WTO, BIMCO, UNISTAD, Intercargo, ICS
Passenger fares and freight rates: Theory of passenger fares, Theory of freight
rates and effect of air competition on cargo traffic, Relation between liner and
tramp rates, Relation between voyage and time charter rates, Types of freight
Liner conferences, Liner conference system, deferred rebate and contract
systems, Harmonisation conferences, the future of the liner conference system
Ship operation, Factors to consider in planning sailing schedules, Fleet planning,
Interface between fleet planning and ship survey programme, Relative
importance of speed, frequency, reliability, cost and quality of sea transport,
Indivisible loads, Ship and port security
Bills of lading, Carriage of Goods by Sea Acts 1971 and 1992, Types of bills of
lading, Carriage of Goods by Rail, Carriage of Goods by Road
Cargoes: Cargo stowage/packaging overview, Stowage of cargo, Types of
characteristics of cargo, Cargo and container handling equipment, Dangerous
cargo
The shipping company, Liner organization, Tramp organization, Holding
companies and subsidiaries, Operational alliances, Ship management companies,
Ownership of vessels, Freight forwarders, Chartered shipbrokers, Future of ship
broking, Ship’s agent, Lloyd’s Register Quality Assurance
Charter parties, Demise and non-demise charter parties, Voyage and time charter
parties, Approved forms of charter parties and related bills of lading, Voyage
estimates, Sale and purchase of ships
50
Containerization: Container ships; terminals, Container distribution, Container
types, Non-containerizable cargo, Features of containerization
Seaports: Role of seaports in the twenty-first century and factors driving change,
Container port automation, Floating terminals, Factors influencing the ship
owner’s choice of seaport, Relationship between ships and ports
Multi-modalism: global supply chain management and international logistics:
Factors in favour of multi-modalism, Rationale for the development of multimodalism, Features of multi-modalism, Multi- modalism strategy, Global supply
chain management and international logistics
The international consignment, Evaluation of transport model(s) for international
consignment/s, Delivery trade terms of sale and the export order, Progress of
export order and checklist
Political aspects, Flag discrimination, Flags of convenience, Subsidies,
Contribution of shipping to invisible exports
Learning Outcomes for the Unit
Upon successful completion of the course students will be able to:
1.
2.
3.
4.
Describe the different types of ships and explain their functions
Discuss the key aspects of the maritime business environment
Explain the role of international agencies
Describe the documentation and procedures adopted for ships entering
and leaving ports
5. Explain different types of cargoes
6. Comment on the nature of ship funding and ownership of world fleets
7. Discuss the development of operating alliances, mergers and acquisitions
in the international maritime environment
Recommended Text Books:
- Elements of Shipping 8th edition, A. E. Branch (Routledge)
- Sea Transport, P. M. Alderton (Thomas Reed Publications)
- Dictionary of Shipping International Business: Trade Terms and
Abbreviations, A. E. Branch (Witherby)
- Lloyds List and Shipping Gazette
51
10.
Dynamics of Logistics and Supply Chain Management
Main Aim(s) of the Unit:
This unit introduces the concepts of logistics and supply chain management. In
the modern global marketplace, companies need to be efficient in relation to the
movement of supplies and delivery of the final products. The unit explores issues
in relation to logistics including value, managing lead time and techniques
including just-in-time, and incorporating the role of technology in this process.
Logistics & the Supply Chain: Definitions, Structuring, Material & information
flow, competing through logistics, Supply chain strategies
Serving the customer: Customer service, Customer service as a link between
logistics and marketing, Customer service & customer retention, Setting
customer service priorities
Value & Logistics Costs: Sources of value, Representing logistics costs, Activity
based costing, balanced measurement portfolio, Supply chain operations
reference model
Managing logistics internationally: Drivers & logistics implications of
internationalization, Trend towards internationalization, Challenge of
international logistics and location, Organising for international logistics, General
tendencies
Managing the lead time frontier: Role of time in competitive advantage, P:D ratios
& lead time, Time based mapping, Managing timeliness in the logistics pipeline,
Method for implementing time based practices
Just-In-Time & Lean thinking: Just-in-time, Lean thinking, Vendor managed
inventory, Quick response, The Agile supply chain, Market winners & qualifiers,
Agile practices
Managing the supply chain: Collaboration in the supply chain, Efficient consumer
response, Collaborative planning, Forecasting & replenishment, Managing supply
chain relationships, Framework for managing the supply chain
52
Partnerships in the supply chain: choosing the right partnership, Partnerships in
the supply chain, Supply-based rationalization, Supplier networks, Supplier
development, implementing partnerships
Logistics future challenge: New supply chain environment, Key management
challenges, Role of the internet, Implementation issues
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
1. Identify issues in the development of an efficient supply chain
2. Describe techniques for enhancing logistics operations
3. Demonstrate a knowledge of logistics and supply chain in the business
context
4. Identify the main elements of a robust supply chain
5. Analyse issues and potential solutions in a global context
6. Critically examine the importance to customers, suppliers and
relationships in the overall implementation
Examination: 3 Hours duration 100%
Recommended Text Books:
- Logistics Management Strategy – A Harrison & R Van Hoek (Prentice Hall)
11. Import and Export Management
Main Aim(s) of the Unit:
This module aims to provide a foundation of knowledge which is key to
successful international trade, including risk, the nature of the global operations
industry and its main players, management of information and record keeping,
fundamentals of financial management, record keeping including balance sheets
and P&L accounts as well as cost assessment, managing cash flow and cash flow
forecasting. Price calculation and IT implications and considerations are also
covered.
What an Export Business is All About
53
What Does a Business, Any Business, Actually Do? What is Management? Are
There Any Such Things as Management Principles? What is Special about an
Export Business? A Birds-Eye View of What an Export Business Does, So what is
the Point of It All?
Companies & Businesses: A ‘Business’ or a ‘Company’? Types of Ghana
Businesses, the Significant Characteristics of Incorporated Companies, National
Variations in Financial Reporting, the Implications of National Variations
How We Measure Our Progress: ‘It Seems Like a Very Good Idea!’, Turning a
Business Idea into a Business, What a Financial Management System Does Not
Measure
Organising the Information Flows, Management Information & Control, Export
Activities & Management Records, Investment in the Market and in the
Distributor, Keeping an Eye on the Profitability, Keeping an Eye on the Cash, The
Basis of Longer-Term Planning, The Business as a Machine
Management, the Business & the Finance: What is a Balance Sheet? The Story of a
New Exporter, Bookkeeping Without Any Books, Some General Points to
Consider, Working Capital, The Alternative Layout of a Balance Sheet
The Trading & Profit & Loss Account: The ‘Accounting Period’, The Link with the
Balance Sheet, The ‘Accruals Concept’ - This is Important! Which Figures Do We
Include? Which ‘Profit’ Figures Should Management be Interested in? What
About Accounting for Value Added Tax? Calculating the Profit (or Loss, as it May
Be) What Does the Profit & Loss (& The Balance Sheet), Tell Us? How We
Calculate the Profit: How Do the Financial Figures Reach Your Desk? A Matter of
Presentation, But, What Happened to the Cash During the Year?
Thinking About Costs: Why We Need to Think About Costs Before Doing the
Sums, Why Do We Want to Calculate the Costs Anyway? Some Costing
Definitions, Costs for Routine Pricing & Management Control
The Problem with Absorption Costing: Costs for Strategic Planning & For Tactical
Pricing, The Price Reduction Strategy, The Sales Promotion Increase Strategy,
The Idea of ‘Contribution’ Towards Fixed Costs, Accounting for the Costs of Fixed
Assets
Cash, & How it Flows In & Out: A Reminder About ‘Working Capital’ Which is
Important, Profits or Cash? The Working Capital Cycle, Keeping a Grip on Cash
54
Flows, the Cash Flow Statement, Analysing & Interpreting the Cash Flow
Statement
The ‘Why’ & ‘How’ of Cash Flow Forecasting: Cash or Profit - What’s the
Difference? Cash, Profits & the ‘Time Value of Money’ The Essential Features of
Cash Flow Forecasting, A Small Service Company & Its Cash, The Mill in South
East Asia
Cash, Stocks & Working Capital: A Manufacturing Explosion, Software &
Hardware Bargaining, The Difference Between Expansion & Just Being Big,
Spreadsheets & Planning
Prices & Costs (& Some Other Things as Well: A Problem Involving Pricing &
Profits, Break-Even Volumes, The Break-Even Chart, Using a Computer
Spreadsheet, Using Simple Algebra to Calculate Break-Even Volumes, Different
Ways of Looking at Contribution, Developing the Idea of Contribution,
Incorporating a Profit Target, Several Products & Markets, Optimising the
Volumes & Prices
Coping With the Uncertainties: What Do We Mean by Uncertainty or Risk?
Quantifying Probabilities, The Contract Problem, The Successful (?) Distributor
Problem, Continued, The Exhibition Stand Problem Re-Visited, Selecting a
Decision Strategy, Decision Making in the (Uncertain) Management Context
Information Technology & Exporting: The Place of Technology in a Business,
System Design, The System Architecture, The Operational Requirements, What
Do Users Need to Know of the Technology? The Hardware & Software Base,
Software Specifically for the Export Office, Communications & Wide Area
Networks, Telecommunications, WANs, VANs & EDI
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
1. Explain the nature of international trade and its main players
2. Explain the importance of and some of the processes involved in good
information management and record keeping
3. Demonstrate an understanding of financial management and record
keeping including assessment of balance sheets and P&L accounts
4. Perform basic calculations in the management of cash flow and cash flow
forecasting
55
5. Employ basic algebra to calculate cost and price
6. Discuss implications and considerations of IT in the work place
Examination: 3 Hours 100%
Recommended Text Books:
- Principles of Management in Export - James Conlan (Blackwell Publishers)
- Export Practice and Management – Alan E Branch (Thompson)
- The Export Trade - Schmitthoff (Sweet & Maxwell)
12. Inventory Concepts and Management
The Supply Function: Stores, Responsibilities, Organisation, Position of Stores
Within the Purchasing & Supply Organisation, Relationships with Other
Departments, Materials Management, Logistics, The Supply Chain Concept, The
British Standard Guide to Stock Control
Identification of Materials: Coding of Materials, Advantages of a Coding System,
Code Symbols, Interpretation of Codes, Methods of Coding, Self-Validating Codes,
Organising a Materials Vocabulary, Specification, Bar Coding, Variety Reductions,
Some Widely Used Coding Systems
Receipt & Inspection: Expediting, Receipts from Suppliers, Transfers from Other
Storehouses, Returns from Production or Other Departments, Scrap Arising,
Inspection, Vendor Quality Rating, Marshalling Receipts, Receipt of Capital Items
Within the Organisation
Issue & Dispatch: Authorisation of Issues, Identification of Requirements, Timing
of Issues, Methods of Issuing Stores for Internal Use, Dispatch of Goods outside
the Organisation
Records & Systems: Purpose of Stock Records, Manual Systems, Computerised
Systems, Electronic Data Interchange, Current Developments Materials &
Accounting: The Value of Stores in Stock Basis of Material Costing, Methods of
Pricing Material, Arrangement of Stores Accounts, Provisions, Control of Stock by
Value, Budgetary Control, Annual Audit
56
Approach to the Provision of Materials: Reasons for Holding Stock Dependent &
Independent Demand, Approaches Taken in Production Organisations, Differing
Stock Control Needs of Construction, Service & Retail Organisations, the Extent of
Stockholdings, Ordering Quantities, Range, Consignment Stocktaking
Stock Control Techniques: Provisioning, Approaches to Control, Visual
Approaches to Control, Programming Deliveries, Ordering Quantities, The Need
for Differential Control, ABC Analysis Classification of Stock According to
Purpose, Forecasting Demand, The Use of Probability in Inventory Control, The
Setting of Recorder Levels, The Provision of Safety Stock, Simulation, Physical
Security, Responsibility for Stock, Purpose of Stocktaking, Periodic Stocktaking,
Continuous Stocktaking, Stocktaking Procedure, Treatment of Discrepancies,
Obsolescence & Redundancy, Stock Checking
Storehouses & Stockyards: New Stores Buildings, Large Central Storehouses,
Storehouses Serving One Factory or Operating Unit, Hiring of Storage
Accommodation, Stockyards, Construction of Stockyards, Stockyard Facilities,
Buildings & Enclosures Within the Stockyard
Stores Operations: Security, Knowledge of Materials, Prevention of Deterioration,
Storehouse Location Systems, Flow, Departmental Stores, Work-In-Progress
Stores, Special Storage Facilities, Centralisation of Storage Central Stores, The
Assessment of Stores Efficiency, The Measurement of Stores Efficiency,
Redundant Stock
Health & Safety: Ghana Directives on Health & Safety at Work, Manual Lifting, The
Control of Substances Hazardous to Health Regulations, Mechanical Lifting, Fire
Precautions
Storage Equipment: Adjustable Steel Shelving, Bins, Pallets, Racks, Measuring
Equipment, Ladders & Steps, Cleaning Equipment, General Tools, Live Storage,
Automation of Warehouse Work
Materials Handling: Benefits of Proper Materials Handling, Manual Handling,
Mechanical Handling, Assessment of Handling Problems for Mechanisation,
Hand-Operated Equipment, Power-Driven Equipment, the Relationship of
Materials Handling to Transport
Procedures Manuals: The Need for Procedure Manuals, Procedures, Advantages &
Disadvantages of a Manual, Preparation of the Manual, Contents of the Manual,
Publication & Distribution, Implementation of the Manual, Work Study
57
Recommended Text Books:
- Storage & Supply of Materials - D Jessop & A Morrison (Pitman)
PROFESSIONAL EXAMINATION II
POSTGRADUATE DIPLOMA IN SUPPLY CHAIN MANAGEMENT
13. Supply Chain Management- Customer Service Management.
Main Aim(s) of the Unit:
This unit stresses that excellent customer service is considered as a prerequisite
for any successful company.
The unit aims to clarify what this means for the customer service manager or
supervisor, in practical terms.
A concise introduction to the business reasons for building good relationships
with customers is presented as well as an examination of the management
framework of customer service.
The customer service manager’s role is explained and techniques offered that are
easy to implement and will improve customer service.
Main Topics of Study:
Introduction: What is Customer Service?
Importance of Customer Service, Understanding Customer Satisfaction, Excellent
Customer Service, Five Needs of Every Customer, Cost of Losing a Customer
Challenges and Solutions Challenges of Customer Service: Elements of Success,
Barriers to Excellent Customer Service, Power of Perceptions, Understanding
Expectations, Levels of Expectations, Scope of Influence, Reputation
Management, Techniques for Exceeding Customer Expectations, Keys to
58
Credibility, Importance of Values, Ethics in Customer Service, Current Status of
Customer Service, New Trends in Customer Service
Problem Solving: Role of Problem Solving in Customer Service, Creativity &
Problem Solving, Problems as Opportunities, Confronting Conflict, Problem
Solving Process, Problem Solving Strategies, Development of Negotiation Skills,
Professional Approaches to Apologising & Conveying Bad News, Barriers to
Problem Solving & Decision Making, Importance of Follow Up
Management and Strategy & Formulating a Plan for Success: Why a Strategy,
Planning, Importance of Infrastructure, Culture, High Touch & Low Touch
Customers, Segmenting the Market, Developing a Strategy
Empowerment: Importance of Mission & Purpose Statement, Steps to
Empowering Customer Service Providers, Co-Production of Customer Service,
Why Co-Production Works, Design of Systems
Communications in Customer Service: Building Customer Intelligence, Methods
of Communication, Listening, Voice Inflection as a Customer Service Tool,
Telephones & Customer Service, Words to Use/Avoid, Power Phrases, Power of
Eye Contact, Appeal to the Senses, Communication & Technology
Managing Difficult Customers Coping with Challenging Customers: Who are
Challenging Customers, Why they are Challenging, Characteristics of Challenging
Customers, Respect, Empathy, Accepting Mistakes, and Benefits from Dealing
with Challenging Customers?
Motivation and Leadership Motivation: What is Motivation, Needs & Wants,
Motivating Factors, Understanding Morale, Self-Concept & Motivation, Improving
Self-Concept, Power of Self-Motivation, Teamwork, and Motivating Others.
Leadership in Customer Service: Leadership Defined, Knowing Yourself, Formal &
Informal Leaders, Coach or Counsellor, Characteristics of Excellent Leaders,
Leadership & Goals, Creating a Customer Service Culture, Benefit of Job Aids,
Leadership without Position, The Boss as a Customer
Customer Retention & Measurement of Satisfaction: What is Customer Retention;
Value of Existing Customers, Churn, Developing & Improving the Customer
Retention Programme, Measurement of Satisfaction, Sources of Information,
Benefits of Measuring your Effectiveness, Determining your Effectiveness,
Surveys & Reality, Business Benefits from Measuring Satisfaction
59
Customer Service in a Changing Marketplace: Today’s Changing Marketplace, The
Customer of the 21st Century, New Technology, Call Centres, The Internet,
Enhancing Service Experiences & Building Customer Loyalty
Excellence in Customer Service: Excellence as the Goal, Getting Started, Rewards
of Excellent Customer Service
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
1. Describe a range of types of customer and how customer service provision
meets their needs and different ways of exceeding customer expectations
2. Describe actions that can be taken to support improvements to customer
service
3. Demonstrate an in-depth knowledge of how effective customer service
relates to different types of customer in the organisation
4. Explain why it is important to make improvements to customer service
provision
5. Present detailed analysis, supported by examples from organisations, of
how effective customer service relates to different types of customers
6. Critically examine the importance to customers, the employee and the
organisation of exceeding customer expectations.
Examination: 3 Hours duration 100%
Recommended Text Books:
- Customer Service: A Practical Approach – Elaine K Harris (Prentice Hall)
- Managing Customer Service – Jenny Hayes & Frances Dredge (Gower)
- Once a Customer Always a Customer – Chris Duffy (Oak Tree Press)
14. Supply Chain Mgt - Total Quality Management
What is Purchasing?
Definition, Organisational Buyers, Purchasing, Profitability & Added Value,
The Evolution of Purchasing, Purchasing & Change, The Status of
Purchasing
60
Purchasing Strategy: Definition, Levels of Strategy, The Strategic Planning
Process, Purchasing Strategy, Environmental Scanning, Strategy
Formulation, Strategy Implementation, Strategy Evaluation & Control,
Strategic Options
Purchasing Organisation: Organisational Design & Structure, Approaches
to Organisation Structures, Centralised Purchasing, Purchasing & its
Functional Interfaces, The Internal Organisation of Purchasing
Departments, Purchasing & Supply in Group Undertakings, Horizontal
Organisations, Supply Chain Management, Materials Management, Logistics
Management, The Contribution of Purchasing to Supply Chain Management
Purchasing Procedures: Introduction, Traditional Purchasing Procedures, the
Inefficiencies of Traditional Procedures, Legal Aspects of Ordering
Procedures, the ‘Battle of the Forms’ Purchasing Records, Small Orders,
Purchasing Manuals
Purchasing & IT: Introduction, Management Information Systems (MIS),
Information Technology (IT), IT & Competitive Advantage, Computer
Systems, Computer Operation, A Typical Computerised Purchasing
Application Flowcharts, Essential Features of a Computerised Supplies
System, Some Computer Applications Relevant to Purchasing, Some
Advantages of Computerised Purchasing, Telecommunications & Networks,
Electronic Commerce, Electronic Data Interchange, Electronic Funds
Transfer (EFT), Electronic Mail, Smart Cards, Bar Coding, Electronic
Catalogues, Security & Legal Issues, The Impact of IT on Purchasing &
Supply
Human Resources in the Supply Chain: Introduction, Human Resource
Planning, Job Analysis, Recruitment & Selection, Performance Appraisal,
Training & Development, Purchasing & Pay, Motivation, Communication &
Commitment, Communication, The Management of Change, Teamwork &
Multinational, Teams, Management Styles & Leadership, Strategic Aspects
of HRM Applied to Purchasing
Specifying & Assuring the Quality of Suppliers: Introduction, What is Quality?
The Importance of TQM, The Specification of Quality, Product & Production
Design & Re-Design, Specifications, Standardisation, Value Analysis &
Engineering, The Implementation of Quality, Quality Control & Assurance,
Quality Systems, Independent Quality Assurance & Certification, Tools for
61
Quality & Reliability, Failure Mode & Effects Analysis (FMEA), Quality
Circle & Task Teams, The Cost of Quality, Purchasing & Quality
Matching Supply with Demand: Definitions, Inventory Classifications, The
Aims of Inventory Management, The Right Quantity, Demand, The
Economics of Stock Management, ABC Analysis, Variety Reduction,
Economic Order Quantities (EOQs), The Quantity Discount Model, Lead
Times, Forecasting Demand, Fixed Order & Period Review Systems,
Materials Requirements Planning (MRP), Distribution Requirement
Planning (DRP), Just-In-Time Purchasing (JIT), Optimised Production
Technology (OPT), Lot Sizing, Safety, Stocks & Service Levels, Special
Inventory Factors
Sourcing: Sourcing Levels, Sourcing Information, Analysis of Market
Conditions, Directives, Sources of Supply, Suppliers Assessment &
Appraisal, Supplier Performance Rating, The Supplier Base, Make or Buy
Strategies & Tactics, Outsourcing, Outsourcing Purchasing, Tiering,
International Sourcing, Partnership Sourcing, Forming Successful
Partnerships, Reciprocal Trade, Counter trade, Intra-Company Trading,
Subcontracting, Local Suppliers, Small or Large Suppliers, Sourcing
Decisions, Factors in Deciding Where to Buy
Contrasting Approaches to Supply: Introduction, Industrial Products, Capital
Investment Items, Buying Used Equipment, Evaluating Capital Investments,
Selecting Suppliers of Capital Items, Leasing, The Buyer & Capital Investment
Purchases, Production Materials, Raw Materials, Futures Dealings, Methods of
Commodity Dealings, Component Parts & Assemblies, Production Materials &
Bills of Materials, Consumables, Construction Supplies & Bills of Quantities,
Goods for Resale in Wholesaling & Retailing
Storing Supplies: Storage & Supplies, Type, Location & Sitting of Storage Facilities,
Storage & Materials, Handling Equipment, Assessment of Storage Requirements,
Stores Layout, Identification of Stock Items, Surplus
Controlling Prices & Costs: Price, The Conditions for Perfect Competition,
Imperfect Competition & Monopoly, Ghana Competition Legislation, Price
Information, Pricing Agreements, Variations to Firm & Cost, Price Agreements,
Price Analysis, Price Variation & Adjustment Currency Management, Incoterms
62
Support Tools: Tendering, Debriefing, Post-Tender Negotiation (PTN),
Forecasting Techniques, Techniques of Investment Appraisal, Application of
Costing Techniques, Life Cycle Costing, Target Costing, Absorption Costing,
Activity-based Costing (ABC) & Management, Standard Costing, Budgets &
Budgetary Control, Learning Curves, Project Management, Scheduling, Models &
Simulation Approaches
Negotiation: Introduction, Definitions, Approaches to Negotiation, The Content of
Negotiation, What is an Effective Negotiation? Factors in Negotiation, the Process
of Negotiation, Pre-Negotiation, the Actual Negotiation, Post-Negotiation, Global
Negotiation
Purchasing Research, Performance & Ethics: Purchasing Research, Purchasing
Performance & Control, The Aims of Performance Measures, The Prevalence of
Purchasing Performance Measures, Principles of Performance Measures,
Methods of Evaluating Purchasing Performance, Accounting Approaches,
Comparative Approaches, The Purchasing Management Audit Approach,
Management by Objectives (MBO), Purchasing & Fraud, Whistle-Blowing,
Purchasing Ethics
Recommended Text Books:
- Purchasing & Supply Chain Management - C K Lysons (Prentice Hall)
15. Supply Chain Management - Project Procurement Management
Main Aim(s) of the Unit:
This unit aims to develop students’ knowledge and understanding of the role of
project management in organisations. The unit explores the methods adopted
for robust project management including techniques for planning, monitoring
and controlling complex projects and the role of computing in this process.
Projects in Contemporary Organisations: Definitions, Why Project Management,
The Project Life Cycle (PLC), Strategic Management & Project Selection: Project
Management Maturity, Project Selection & Criteria of Choice, Types of Project
Selection Models, Net Present Value, The Project Manager: Job Description, Job
Specification, Person Specification, Cultural Differences
63
Project Organisation: Functional Organisation, Pure Project Organisation, Matrix
Organisation, Mixed Organisational Systems, Project Teams, the Human Factor,
Project Planning: Initial Project Coordination, Systems Integration, Work
Breakdown Structure, Linear Responsibility Chart, And Conflict & Negotiation:
The Nature of Negotiation, Partnering, Chartering, and Change, Conflict & the
PLC, Linear Responsibility Chart, Principles of Negotiation, Budgeting & Cost
Estimation: Estimating Project Budgets, Improving the Process of Cost Estimation
Scheduling & Resource Allocation: Background, Network Techniques: PERT &
CPM, Critical Path Method (CPM), the Resource Allocation Problem, Resource
Loading, Resource Levelling, Crashing
Monitoring & Information Systems: The Planning-Monitoring-Controlling Cycle,
Information Needs & the Reporting Process, Earned Value Analysis,
Computerised Project Management Information Systems (PMIS)
Project Control: The Fundamental Purpose of Control, Three Types of Control
Process, Design of Control System, Control as a Function of Management, Balance
in a Control System, Control of Creative Activities, Control of Change and Scope
Creep
Project Auditing: Purpose of Evaluation – Goals of the System, the Project Audit,
the Project Audit Life-Cycle, Construction and Use of the Audit Report
Project Termination: The Varieties of Project Termination, When to Terminate a
Project, the Termination Process, the Final Report – A Project History.
Learning Outcomes for the Unit
At the end of this Unit, students will be able to:
Understand elements of the project management process
Contribute to the planning process for complex projects
Develop a detailed plan for a complex project including analyse the resourcing
requirements.
Identify and evaluate appropriate systems to enhance the monitoring and
control of projects.
64
Examination: 3 Hours duration 100%
Recommended Text Books:
- Project Management – A Managerial Approach – Jack R. Meredith & Samuel
J. Mantel (Wiley)
- Project Management – A Systems Approach to Planning, Scheduling &
Controlling – Harold Kerzner (Wiley)
- The Portable MBA in Project Management – Eric Verzuh (Wiley)
16. Supply Chain Management - Shipping and Traffic Management
Main Aim(s) of the Unit
This unit will introduce students to the key operations associated with the
shipping industry and familiarise them with different types of ships, cargoes and
ports
Main Topics of Study
The Ship The number and classification of ships, Parts of the ships, Ship stresses
and stability, Markings on the ship, Tonnage, Types of Ships Passenger ships,
General cargo ships, Container ships, Barge-carrying ships and Ro/Ro ships, Bulk
carriers, Specialist ships, Types of engines, Trends in ship types, the economics of
ship size, the economics of speed
The Crew Typical duties of those on board, Reductions in crew size, International
crews, Regulating crew size, Crew recruitment and training, Pay and conditions,
Industrial relations Navigation: Whose responsibility is this? The choice of route,
the ship’s navigational hardward &. Communications at sea
Types of Cargo Pre-shipment planning, The stowage plan, Stowage and discharge,
The care of cargo during the voyage, Stuffing containers, Bulk cargo, Dangerous
cargoes, Deck cargo, The theory of trade
Costs and Freight Rates Cost classification, the daily running cost (DRS),
Propulsion, cargo-handling and other port costs, and Freight rates
65
World Tonnage What determines the supply of shipping? The growth of national
merchant fleets, Reasons for encouraging and sustaining national fleets, Maritime
policy, Flags of convenience, Shipping Finance The operating profit, Equity, Debt
Charters: Different ways of chartering a ship, Standard forms for charters, Voyage
estimating, How ship owners get ‘offers’ for their vessels, Arbitration in charter
party disputes, The tanker market and chartering
The Liner Market: Typical company organization, Marketing, Consortia, alliances
and conferences, Logistics and/or intermodal transport
Safety: Spheres of risk, the economics of safety, Marine insurance, Salvage, Safety
and environmental issues
Documentation: The bill of lading (B/L), Economic and operational problems of
documentation, Incoterms, Ship’s documents, Customs
Ports: Port development, Classification of ports, Types of port ownership, Time
spent in port (cargo-handling), Number of berths needed in ports, Comparing the
various types of berth, Alternatives to formal port systems, Port labour, Port
management and administration, Port charges, Ship canals
Learning Outcomes for the Unit
Upon successful completion of the course students will be able to:
1. Comment on different types of ships
2. Describe the purpose and functions of different ports and types of port
ownerships
3. Discuss different types of cargoes and comment on security and safety
matters
4. Understand the purpose of flags of convenience.
5. Identify different ways of chartering a ship
6. Explain the importance of key documentation used by the industry
7. Identify international canals and their impact on world trade
Examination: 3 Hours 100%
Recommended Text Books:

Sea Transport, PM Alderton, (Thomas Reed Publications)
66



The Business of Shipping, P. Kendall
Lloyds List
Dictionary of Shipping International Business Trade Terms and
Abbreviations, A.Branch ( Witherby)
QUALITY STANDARDS
The Institute maintains a definite standard of professional competence for each
level of its examinations. The Certificate, Diploma, Higher Diploma and
Postgraduate Examinations are set and marked according to International
Professional Standards and are equivalent master’s degree standards of an
International Universities, respectively.
ONLINE TUTORIAL: COLLEGE OF SUPPLY CHAIN MANAGEMENT
College of Supply Chain Management is the institute`s Supportive College and
Online Centre for Professional Training and Academic Learning. It was
established in United Kingdom to offer tutorials and distance learning courses in
various courses for various professional institutes, including The Chartered
Institute of Supply Chain Management, Chartered Institute of Project
Management, Certified Institute of Warehousing and Materials Management, The
Certified Institute of Customer Relationship Management, West Coast University,
Panama etc.
College of Supply Chain Management (University Partners) BSc, MBA and DBA
distance learning courses have been recognized by some universities.
Further details may be obtained from:
The Director of Studies:
College of Supply Chain Management
E-mail: coscm_ng@yahoo.com
HOW TO CONTACT US
For enquiries contact email: - General enquires: info@ciscmgh.org
67
Other Recommended Text Books:
68
S/N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Names of Books
Retail Management
Strategic Management
Human Resource Development
Marketing Management
Management Information System
Encyclopedia of Management(8
Volumes)
Brand Management
Human Resource Management
Supply Chain Management
Sales & Distribution Management
Production & Operation Management
Human Resource Management
Supply Chain Management
Sales & Distribution Management
Production & Operation Management
Human Resource Management
Implementing ISO 9001 : 2000 , 1/ed
Purchasing and Materials
Management ,2/ed
Total Quality Management -Principles
& Practices, 1/ed
Warehouse Management and
Inventory Control
Business Policy and Strategic
Management, 1/ed
Demystifying Strategy : Text and
Cases, 1/e
Strategic Management : Analysis,
Implementation and Control
Export Management, 1/ed
WTO and International Trade, 2/ed
Financial Management, 10/ed
Management of Public Relations and
Communication, 2/ed
International Marketing, 1/ed
Industrial Marketing
Management,1/ed
Business Communication, 2/ed
Quantitative Models in Operations and
Supply Chain Management
Export Import and Logistic
Management
Logistics Engineering and
Mangaement,6/ed
Logistics Management
Logistics Management for
International Business : Text and
Cases
Contemporary Logistics,9/ed
Logistics
Business Communication
Business Communication
69
Author
Azad
Kumar
Talawar
Reddy
Pande
Publisher
APH
APH
APH
APH
APH
Rohilla
Dhawan
Rohilla
Jain
Jain
Pande
Jha
Mathur.P.K
Nair.NK
Mandal.SK
Saxena.JP
Lomash.S , Mishra PK
APH
APH
APH
APH
APH
APH
APH
Vikas
Vikas
Vikas
Vikas
Vikas
Kapoor Amit
Vikas
Nag.A
Vikas
Kapoor.DC
Vikas
Rao MB, Guru.M
Vikas
I.M.Pandey
Vikas
Sengupta.S
Rajagopal
Govindarajan
Madhukar
Vikas
Vikas
Vikas
Vikas
Srinivasan
Usha Kiran Rai
PHI
PHI
Blanchard , Benjamin
Satish.C.Ailawadi
PHI
PHI
Raj.S.Anthony
PHI
Paul, Murphy
PHI
Lemay Stephen
Asha Kaul
PHI
PHI
Debashish, Satya
Swaroop
Datta.A.K
Gopalakrishnan
Chitale A.K.Gupta.R.C
Gopalakrishnan ,
Sundaresan
PHI
PHI
PHI
PHI
PHI
40
41
42
43
44
Materials Management : Procedures,
Text and Cases,2/ed
Handbook of Materials Management,
Materials Management
: Text and Cases
Materials Management
: An Integrated Approach
Quantitative Techniques for
Managerial Decisions
45
46
47
Operations Management
: A Quantitative Approach
Quantitative Techniques for Decision
Making
Optimal Trading Strategies :
Quantitative Approaches for Managing
Market Impact and Trading Risk
Khanna.R.B
Mahapatra.P.B
Gupta.M.P, Khanna
R.B
PHI
PHI
Kissel, Robert
PHI
Bose.D.Chandra
Michael
Wallace,Lawrence
Webber
PHI
Cleary Patrick.J
PHI
Volkema Roger
PHI
Metcalfe David
PHI
Parag Diwan
S.L.Rao
Excel
Excel
M.K.Sehgal
Excel
Aseem Kumar
S.L.Gupta
Dr.Ram Singh
Bholanath Dutta
Palle Krishna Rao
Excel
Excel
Excel
Excel
Excel
Dr.Abijith
B.D.Singh
Excel
Excel
B.D.Singh
Neelam.C.Gulati
R.K.Srivastava
Excel
Excel
Excel
Sameer Kulkarni
Biswajit Das
Rajendra Mishra
M.K.Bhardwaj
P.S.Senguttuvan
Excel
Excel
Excel
Excel
Excel
P.S.Senguttuvan
Reji Ismail
Excel
Excel
Upendra Kachru
Upendra Kachru
Excel
Excel
S.S.Gulshan
S.S.Gulshan
S.S.Gulshan
Excel
Excel
Excel
PHI
PHI
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
Business Law
The Disaster Recovery Handbook :A
Step by Step Plan to Ensure Business
Continuity
and Protect
Vital
The
Negotiation
Handbook
Operations,
Facilities
and
Assets
The
Negotiation
Toolkit
: How
to get
what you want in any business or
personal Situation
Negotiation Analysis : The Science and
Art of Collaborative Decision Making
Business Communication
Negotiation Made Simple
Business Communication
Export and Import Management
International Retailing : Text and
Readings
International Trade Operations
International Business Management :
Text and Cases
WTO : Text & Cases
Global Competitiveness
Negotiation & Counseling : Text and
Cases
Managing Conflict and Negotiation
Principles of Insurance Management
Negotiation and Selling
Negotiation and Selling
Business Communication and
Personality Development
Materials Management
Glossary of Purchasing and Materials
Management
Principles of Airport Economics
Fundamentals of Air Transport
Management
Logistics Management
Production & Operation Management :
70
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
Text and Cases
Logistics Management
Business Law, 3*ed
Company Law
Mercantile Law
Business and Corporate Laws
Introduction to Materials Management,
6/ed
Business Logistics /Supply Chain
Management, 5/ed ( with CD)
Supply Chain Management : Strategy,
Planning and Operations, 4/ed
Supply chains : A Manager's Guide
Logistics Management, 2/ed
Supply Chain Management
Supply Chain Management : From
Vision to Implementation
Logistics and Supply Chain
Management, 2/ed
Applied Materials Management
Production Management and Materials
Management
Encyclopedia of Purchasing and
Materials Management ( SET of 4 Vols)
How to negotiate effectively
Improve your marketing and grow your
business
Total Quality management
Customer Service Excellence : Trends
and Strategies
Profitable Buying Strategies ( How to
Cut Procurement Cost Buy your Way
to Higher Profits)
Logistics and Supply Chain
Management, 2/ed
Delivering Customer Service
How to Turn Customer Service into
Customer Sales
Supply Chain and Cost Management
New Directions in Supply Chain
Management
Essentials of Inventory Management
Dynamics of Successful International
Business Negotiation
How to Negotiate Better Deals
Secrets of Power Negotiating for the
21st Century
You can Negotiate anything
Customer Relationship Management
Customer Relationship Management
Customer Satisfaction Delight
Total Quality Management
71
C.L.Bansal
Arnold,
Ramakrishnan
Ballou
Chopra
Taylor
Excel
Sople
Pearson
Shah
Pearson
Fawcett
Christopher
S.Chatterjee
S.K.Sarangi
Pearson
Pearson
Sage
Asian
Pearson
Pearson
Pearson
Pearson
Anmol
Lotus
Lotus
Patrick A Hough
Indiana
Nageswara Rao
Mike Buchnan
Anurag Saxena &
Kaushik Sircar
Sheila Payne
Kanishka
Kogan Page
Bernard Katz
Jaico
Jimmy Anklesaira
Jaico
Tonya Boone
Max Muller
Jaico
Jaico
Robert.T.Moran
Jaico
Jermey G Thorn
Jaico
Roger Dawson
Herb Cohen
Jaico
Jaico
Chaturvedi, Abhinav
Das Subhasish
Excel
Excel
Dastoor. B.N
Nigam, Shailendra
Janat Shah
Jain
N.Chandrasekaran
Kulkarni
Excel
Excel
Pearson
APH
OUP
TMH
Jaico
Jaico
109
110
111
112
Supply Chain Management : Text and
Cases
Supply Chain Management
Supply Chain Management
Supply Chain Management : Concepts
& Cases ( Book +CD)
113
114
Supply Chain Management
Supply Chain Management : Concepts
& Cases
115
116
117
Supply Chain Management
Supply Chain Management
Supply Chain Management : Strategy,
Planning and Operations
118
119
220
221
222
223
224
Total Supply Chain Management
Supply Chain Management : Concepts,
Practices and Implementation
Supply Chain Management : Strategy,
Cases and Best Practices
Supply Chain Management
Introduction to Supply Chain
Management
Supply Chain Management
Supply Chain Management
Mentzer
Altekar Rahul
Badi.N.V
Sage
PHI
Vrinda
N.H.Mullick
Sunil
Chopra,D.V.Kalra,
Peter Meindl
Enkay
Basu
Sunil
Chopra,D.V.Kalra,
Peter Meindl
Agarwal.D.K
Elsevier
Rajesh Ray
Handfiled &
Nichols.Jr
TMH
Rangarajan
Jaisheree Dubey,Sai
Kumar
Rajesh Ray
Handfiled &
Nichols.Jr
Rangarajan
Jaisheree Dubey,Sai
Kumar
TMH
Pearson
OUP
Macmillan
PHI
New Century
TMH
PHI
TMH
New Century
2
SUPPLY CHAIN MANAGEMENT ( A SET OF 4 CDS)
Global Supply Chain Management and Its Design
Sujit Guha & Govind Jaju
Developing Good Supply Chain Management
Collaboration and Best Practices in Supply Chain
Management
Rjan Anandan, Suman Sharma
Managing Supply Chain Effectively
S.Maitra and Venkatesh Krishna Reddy
Kapil Agarwal & Sanjay Dawar
72
73