FY12 PROGRAM OPERATING GUIDANCE 1. ARMY BANKING AND INVESTMENT FUND (ABIF): (POC is Clint Lilley, IMWR-FMB, DSN 761-7297 or COM (703) 681-7297, e-mail: clinton.lilley@us.army.mil) a. An interest rate of 1.10 percent is projected for cash invested in the ABIF for FY12. Interest paid on accounts reflects yields available in the investment market and is net of ABIF expenses. The ABIF is invested in U.S. Treasury and agency securities. b. The ABIF portfolio interest earned on the Army Lodging Operating Single Fund (consolidated field lodging fund) account is paid directly to the Army Lodging Fund (ALF). c. Interest diversion to IMCOM Construction Fund. As approved by the MWR Board of Directors on 16 March 2011, all interest earned on IMCOM MWR activities will be paid directly to the IMCOM Construction Fund. 2. RISK MANAGEMENT PROGRAM (RIMP): (POC is Tom Kelley, IMWR-FMI, DSN 761-7308 or COM 703-681-7308, email: thomas.c.kelley@us.army.mil) a.)The RIMP insurance rates will remain unchanged from FY11 rates until the actuarial study is complete. At that time there may be adjustments to the rates listed below: RIMP FY 2012 INSURANCE RATES Buildings Per $100 value 0.17 Contents Per $100 value 0.22 Vehicles Per $100 value 0.40 Aircraft Per $100 value 9.50 Fidelity Bond Per employee Class I Class II 3.00 2.00 Per employee 1.60 Money & Securities General Tort Per employee 7.00 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Vehicle Tort Per vehicle 30.00 Family Child Care Per provider 50.00 Aircraft Tort 2 seat 4 seat Parachute Activities Per activity Cargo Per $100 value 6,242.00 9,811.00 900.00 Unemployment Compensation Percentage of payroll Workers’ Compensation Per $100 payroll U.S. and Puerto Rico Overseas 0.25 0.45 2.00 0.80 RIMP insurance expenses must be properly distributed to the respective operational locations. b.) All losses for property claims will be subject to a $500 deductible, effective 01 October 2011. This change will be included in the next AR215-1 update. Future deductible amounts will be included in the annual Program Operating Guidance. c). RIMP provides a Review of Insured Exposures annually to each fund manager/entity administrator for review and updating. The review is the basis for claims payments and premium computation. Specific guidance for completion of the review will be provided in conjunction with distribution of the annual packet. 3. AWARD LIMITATIONS: (POC is Linda Hayes, IMWR-HR-P, COM (703) 681-1522, e-mail: linda.l.hayes22.naf@mail.mil.) Office of Personnel Management and Office of Management and Budget (OPM/OBM) memorandum dated 10 June 2011 and Office of the Under Secretary of Defense memorandum dated 6 July 2011 published guidance of limitations on performance and individual awards for all employees to no more than 1% of the aggregate salaries for FY12. 4. EMPLOYEE BENEFITS: (POC is Ronald Courtney, IMWR-HRB, DSN 761-7260 or COM (703) 681-7260, e-mail: Ronald.R.Courtney@us.army.mil.) or Robert Ramsey, IMWR-HRB, DSN 761-5274 or COM (703) 681-5274, email: 2 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Robert.Ramsey7@us.army.mil. NAF Employee Benefits may be accessed on the World Wide Web at http://www.nafbenefits.com. a. USA NAF RETIREMENT PLAN: (1) The FY12 employer contribution to the Retirement Trust, currently 7% of salary, is still pending completion of the FY10 actuarial valuation. The employee contribution will remain at 2% of pensionable wage in accordance with the Retirement Plan provisions. Newly hired regular employees will be automatically enrolled in the NAF Employee Retirement Plan for their first six months of service. After completing six months of service, those employees may exercise their option of remaining in the plan or withdrawing. They will be required to elect withdrawal in writing on DA Form 3473. Those who elect to withdraw may request a refund of their contributions with three percent interest, only upon separation. The employer contribution will remain in the Retirement Trust. (2) VOLUNTARY EARLY RETIREMENT/DISCONTINUED SERVICE RETIREMENT (VERA/DSR) FUNDING REQUIREMENTS: Installations and activities having NAF employees who retire under VERA/DSR conditions will be required to make a deposit to the Army NAF Retirement Fund for each eligible individual. The required deposit, currently $92,000, will remain unchanged for FY12. The required funds will be transferred from the employing fund, as appropriate, to the Retirement Fund by IMWRFM upon notification from IMWR-HRB that the individual's DSR/VERA retirement transaction has been processed and is effective. b. POST RETIREMENT MEDICAL (PRM): The NAF PRM liability will continue to be funded by a 2.8 percent surcharge on total payroll, based on the FY 10 actuarial valuation of the PRM Trust. Total payroll will be calculated as the sum of GLACs 601, 609, 617, and 621 for all employees in all categories. The payroll surcharge will be collected monthly by NAF Financial Services, DFAS, and credited to the Army Medical Life Fund (AMLF) for deposit to the PRM Trust. c. 401(k) SAVINGS PLAN: There will be no change to the 0.1 percent surcharge on covered payroll for FY12. The maximum employee deferral for calendar year 2011 will be $16,500; $22,000 for participants who achieve age 50 in the calendar year. The dollar limit is set by the Internal Revenue Service and is subject to change in calendar year 2012. There is no change in the employer match. The over age 50 deferral amount will not affect the employer match, since the match is limited to 3% of salary. d. LIFE INSURANCE: The life insurance rates for FY12 will remain at 14 cents per thousand dollars of basic life insurance coverage per pay period for both the employee 3 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE and employer. Premiums for optional coverage are paid wholly by the employee and have no effect on employer contributions. e. DOD NAF HEALTH BENEFIT PLAN (DODHBP): The DODHBP premiums will remain at the current rate through the end of calendar year 2011. Premiums for calendar year 2012 are still pending completion of underwriting analysis by the insurers. Industry trends continue to indicate steadily increasing health care costs. Although our health plans have had favorable experience over the past few years with premium increases substantially below medical trend, there is no guarantee that will continue. Additionally, it is unknown at this point what effect the pending Health Care Reform legislation will have on the NAF Health Benefit Plan. For the purpose of budgeting this expense, anticipate an increase of approximately 8 -12% over calendar 2011 rates for the DODHBP. Rate increases for the Health Maintenance Organizations (HMOs), where applicable, are anticipated to increase between 10 and 20%. The employer/employee contribution ratio remains at 70/30 for both the DODHBP and the HMOs, as well as for dental coverage. There are no negotiated union agreements in effect that would effect this ratio. Future negotiated agreements for a different employee/employer contribution ratio are prohibited. Premiums for the Stand Alone Dental Plan are paid solely by the employee and have no effect on budgeting. f. FLEXIBLE SPENDING ACCOUNTS (FSA): The Flexible Spending Account Benefits Program, which was implemented in CY 2010, will continue in CY 2012. Flexible Spending Accounts allow participating employees to set aside a portion of their salary on a pre-tax basis, which will be deposited into FSA accounts for payment of health care costs not covered by their health insurance plan or for costs associated with dependent care. The cost to the employer will be $2.50 for each participant per pay period. However, this cost will be offset by the pretax nature of the employee contribution, because the employer will avoid the 7.65% FICA/Medicare employer wage tax on the total amount of the pretax contribution. In most cases, this will result in a net gain to the employer, as well as the employee. 5. PAYROLL SERVICE CHARGES: (POC is Julie May, NFS, DSN 829-3214 or COM (903) 334-3214.) Payroll rates for FY12 are as follows: Time & Attendance Submission Computation of Manual Payment Preparation of Corrected Form W-2 $2.00 $75.00 $50.00 6. MANAGEMENT INFORMATION SYSTEMS: (POC is Richard Dey, IMIM-S, Chief EOB, IMCOM G6, (210) 424-8732, email: Richard.Dey@us.army.mil.) 4 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE a. Time, Labor Management System (TLMS): The annual maintenance costs will be billed to IMCOM G-9 each quarter. The bill will be paid centrally by IMCOM G-9 initially; then each garrison scheduled for renewal in that quarter, will receive an invoice for their specific costs. Garrisons should budget an amount equal to the invoice they received in FY11 for their maintenance costs. Clocks are not part of the centrally managed life cycle and purchase is the responsibility of the garrison. Those garrisons choosing to implement Version 550 of TLMS are responsible for the purchase of the SQL software and user licenses. The annual maintenance fees for clocks are set by Ceridian (first year is warranty). For specific information on your fees contact, Ms. Nena Albisu, IMIM-S, COM (210) 424-8317 or e-mail: nena.albisu@us.army.mil. b. Training: There will not be scheduled refresher/upgrade training for FMBS in FY12. Should installations need training they must first coordinate with their respective regional FMBS expert and if the need is not met, contact mike.kuiper@us.army.mil. c. RecTrac: Version 10.1 is the standard for FY12. The IMIM-C Customer Support Teams are available to train garrison personnel as needed. Contact Mr. Quinlan Thigpen, IMIM-C, COM (210) 424-8268, e-mail: quinlan.thigpen@us.army.mil to establish the training session. d. GolfTrac: Version 10.1 is the standard for FY12. The IMIM-C Customer Support Teams are available to train garrison personnel as needed. Contact Mr. Quinlan Thigpen, IMIM-C, COM (210) 424-8268, e-mail: quinlan.thigpen@us.army.mil to establish the training session. e. Child and Youth Management Systems (CYMS): Version 10.1 is the standard. The IMIM-S Customer Support Teams are available to train garrison personnel as needed. Contact Ms. Nena Albisu, IMIM-S, COM (210) 424-8317, e-mail: Nena.Albisu@us.army.mil to establish the training session. f. Connectivity: The MIS systems rely on dedicated connectivity and Internet access. Each garrison must coordinate with their respective Network Enterprise Technology Command (NETCOM) to ensure that connectivity requirements are identified and prioritized as part of the Garrison Program Evaluation Group (II PEG) submission. g. Life Cycle/Upgrades: Upgrades not included with the MWR MIS sustainment include Office Automation, E-mail, and Internet access. The central funding and fielding operations only provides upgrades or life cycle of those items fielded to the installation by IMCOM G-9 in support of the MWR MIS. The life cycle plan does not include any Garrison purchased systems. Garrisons that plan to expand operations or add new 5 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE activities that will include a Point of Service or Check-in station for RecTrac/GolfTrac/CYMS should contact the Point of Contact listed above. In accordance with Command, Control, Communications, Computers, and Information Management (C4IM) Services List lifecycle hardware replacement is a mission funded requirement. Therefore, all NAFIs to whom this operating guidance is addressed are responsible for funding life cycle hardware replacement either through MWR APF (UFM process) or direct APF, as applicable. Each Garrison Information Services Officer should coordinate with their Network Enterprise Center (NEC) to ensure that their requirements are identified in the installation Information Technology consolidated buy which happens twice a year. Additionally, funding of at least $2,500 per quarter, using program code RI-MWR Information Technology Services for the ISO office, should be established to support automation systems repair. The life cycle/upgrade representative for Rectrac/Golftrac is Terrence.Chapman@us.army.mil. The life cycle/upgrade representative for CYMS is nena.albisu@us.army.mil. 7. NONAPPROPRIATED FUND (NAF) INTEGRATED FINANCIAL MANAGEMENT SYSTEM (NIFMS): (POC is Ben Sands, IMWR-FMC, COM (703) 681-7305/ DSN 7617305, e-mail: benjamin.f.sands@us.army.mil.) Progress continues toward an enterprise suite of applications for administering NAF processes. Focus in the near-to mid-term (3 years out) will be on implementing the NAF Integrated Financial Management System (NIFMS). The Human Resources components of the ERP will be implemented after the NIFMS is in place. Financing plans for acquisition and installation are being developed as of this writing, and will be presented to the MWR Board of Directors upon completion. 8. COMMERCIAL AUDIT COSTS: (POCs are John Habick, IMWR-IR, COM 703275-5205, e-mail: john.habick@us.army.mil and Ben Sands, IMWR-FM, COM 703-6817305 / DSN 761-7305, e-mail: benjamin.f.sands@us.army.mil.) a. Financial statement audits of the IMCOM Regions and HQ IMCOM MWR funds for the reporting period ending 30 September 2011 must support the Army's annual MWR financial and personnel management report to Office of the Secretary of Defense (OSD) per DoDI 1015.15. Objectives of the audits are to provide an audit opinion on the consolidated IMCOM (Regions and HQ IMCOM) MWR NAF financial statements (not at the Region’s Garrison or entity level) and to review the internal control structure IAW the DoDI 1015.15, DoDI 7600.6 and AR 215-1, Chapter 18. Individual audits for each region and IMCOM HQ will be performed and results reported in one report showing a consolidated financial statement with one audit opinion for IMCOM MWR 6 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE funds. Separate supplemental schedules will still be disclosed showing statements at the regional and HQ levels. b. Contract audit fees are fixed price at $530,672, which includes the IMCOM HQ MWR Fund ($26,718) and the regional MWR funds in Europe ($83,845), Korea ($89,809), Pacific ($101,773), West ($75,087), Southeast ($79,052), and Northeast ($74,388). Travel costs are in addition to the fixed price audit fees and are considered a variable contract cost. To achieve desired cost benefits and audit contract efficiencies, IMCOM G-9 NAF Contracting is the contracting office for the consolidated (by IMCOM region) worldwide contract for these financial audits. Individual Contracting Officer Representatives have been appointed at each Region to administer their portion of the contract. c. The HQ IMCOM MWR Fund has initially funded the contract for the commercial audits. However, each Region’s audit is a separate contract line item number (CLIN) in the audit contract and all costs associated with a specific Region’s MWR Fund audit will be charged to that Region’s CLIN, and paid from that Region’s account in the Army Banking and Investment Fund (ABIF) to properly reflect the expense. Costs will be reported in program code RP (Fund Administration); department GL (APF Support – Normal Operations); GLAC 738 (Audit Expense). 9. ARMY SIMPLIFIED DIVIDEND (ASD) DISTRIBUTION COMPUTATION METHOD: (POC is Barry Shapiro, IMWR-FMC, DSN 761-7311 or COM (703) 681-7311, e-mail: Barry.Shapiro1@us.army.mil) or Paul Quintal, IMWR-FMC, DSN 761-7303 or COM (703) 681-7307, email: paul.w.quintal@us.army.mil) The monthly ASD calculation will be equal to the actual Class Six Direct Operating Results and 80 percent of the telephone income plus 0.4 percent of the installation Army and Air Force Exchange Service (AAFES) revenue at each garrison. AAFES encourages consultations with their local general managers to assist in forecasts. Lodging commissions generated through AAFES/Sprint/Army Lodging telecommunications agreements will accrue to Army Lodging activities. 10. AMUSEMENT MACHINE OPERATIONS: (POC is Karen Strunk, IMWR-FMC, COM (210) 808-0312, e-mail: karen.m.strunk@us.army.mil or Christine French, IMWRFMC, DSN 761-7298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil.) For budgeting purposes, do not use general ledger account (GLAC) 524 - ARM Profit Distribution Income (slot machine revenue) to record income from ARMP supplied 7 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE electronic amusement machines. Revenue from ARMP supplied amusement machines is to be budgeted in GLAC 539 - Amusement Machine Income (Non-Concessionaire) under the program code for the program that manages the activity. In cases where the NAFI operates and receives revenue from both ARMP supplied machines and MWR fund owned machines, both sources of revenue will be recorded in GLAC 539. Subsidiary records for GLAC 539 will have to be maintained to track each income source separately. 11. ARMY LEVEL REQUIREMENTS (ALR) MORALE, WELFARE, AND RECREATION (MWR) UNIT FUND SUPPORT TO DEPLOYED ARMY TROOPS: (POC is Paul Quintal, IMWR-FMC, COM (703) 681-7307/ DSN 761-7307, e-mail: Paul.W.Quintal@us.army.mil or Roger Wilson, IMWR-FMC, COM (703) 681-7303/ DSN 761-7303, e-mail: roger.g.wilson1@us.army.mil.) This program provides unit fund dividends for Active Duty, Reserve, and National Guard soldiers deployed in support of Operation Enduring Freedom (OEF), Operation Iraq Freedom (OIF) and Homeland Security. The full guidance, which may be found at: http://www.armymwr.org should be reviewed for complete details on eligibility. Program/Location/Department/General Ledger Account Code Guidance: Program Code. The ALR MWR Unit Fund Support should be fully accounted for in the Unit Activities Program, program code HD. Location Code. Under the Unit Activities Program Code HD, each garrison should have a locally assigned separate location code for all accounting entries for this dividend program. Department Code. All unit funds should use department code 5L (Special Soldier Support Operations). Income Account. Record all income in GLAC 809 (Army Morale, Welfare, and Recreation Fund (AMWRF) Dividends). Expense Account. Record all expenses in GLAC 697 (Dividend Expense). Receivable Account. Record all receivables due from AMWRF for the ALR MWR Unit Fund Support in GLAC 132 (Dividends Receivable). 8 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Payable Account. Record all advance payments from AMWRF (monies not yet distributed to unit fund) in GLAC 206 (Dividends Payable). Receipt of AMWRF Funding by Garrison – no prior advance payments by garrison: a. Upon notification of AMWRF distribution, credit GLAC 206 (Dividends Payable). b. When funds are disbursed by garrison to unit funds, debit GLAC 206 (Dividends Payable) and credit GLAC 809 (AMWRF Dividends); debit GLAC 697 (Dividend Expense) with contra to Cash account. c. The goal of the above accounting entries is to ensure the matching of ALR MWR Unit Fund Support Income with the unit fund expenses so no distortion to garrison income statements occurs through timing differences. 12. ARMY LEVEL REQUIREMENTS (ALR) SELF-SUFFICIENCY EXEMPTION (SSE) PROGRAM: (POC is Paul Quintal, IMWR-FMC, COM (703) 681-7307, DSN 761-7307, e-mail: Paul.W.Quintal@us.army.mil or Roger Wilson, IMWR-FMC, COM (703) 6817303/ DSN 761-7303, e-mail: roger.g.wilson1@us.army.mil.) a. The ALR SSE program was initially approved by the MWR BOD Executive Committee effective FY04. The IMCOM G-9 administers the program. b. The ALR SSE SOP provides details for support to Army Branch Schoolhouses (tenants on an installation), Reserve, Isolated, Military Assistance Advisory Groups, Missions and Defense Attaché Offices. c. The ALR SSE program has been limited to a 2 percent inflationary increase each year for Scouts and Volunteer Reimbursements, and a set per capita amount for Soldier/NCO of the Year (SOY), school activities, Reserve/Isolated Units and NAF Food Program OCONUS. Funding levels for SOY and NAF Food Programs OCONUS, have been reviewed by their respective program managers and funding is adequate for those programs at this time. d. The supporting documents for requesting ALR SSE funding will be available on the Worldwide Web Army MWR Homepage at www.ArmyMWR.org under Programs, Financial Management, Documents, Standing Operating Procedures, ALR SSE. The documents include the Memorandum, Program Guidance, Standard Operating Procedures and Excel spreadsheets. 9 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE 13. FUNDING ISSUES: (POC is Karen Strunk, IMWR-FMC, COM (210) 808-0312, email: karen.m.strunk@us.army.mil or Christine French, IMWR-FMC, DSN 761-7298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil.) a. General. APF support of NAFIs shall be planned, programmed, and budgeted in accordance with Program and Budget Review Submission procedures in Volumes 2A and 2B of DoD 7000.14-R, Financial Management Regulation. NAF support of NAFIs is authorized by Title 10 U.S. Code, Section 2783, and directs 1) the Secretary of Defense prescribe regulations governing the use of NAF and 2) subjects individuals who violate or mismanage NAF funds as prescribe by OSD to the same penalties for violating and mismanaging the use of APF. OSD implements the law through DODI 1015.15, Establishment, Management, and Control of Nonappropriated Fund Instrumentalities and Financial Management of Supporting Resources. The DODI establishes both APF and NAF funding policy and guidelines (DODI 1015.15, Para 4 and enclosures 4 & 5). Additional OSD policy and guidelines for the use of APF and NAF for NAF adjunct operations to Permanent Change of Station (PCS), Temporary Duty (TDY) and military treatment facility lodging programs are prescribed in DODI 1015.12, Lodging Program Resource Management. All NAFIs shall maintain custody and control of its NAF resources and administer APFs to carry out its purposes in accordance DoD guidance. NAFs are designated for the collective benefit of authorized patrons and the purpose of the NAFI and shall be administered only through the auspices of a NAFI. NAFs are entitled to the same protection as funds of the U.S. Treasury. No individual, unit, organization, installation, or commander has proprietary interest in NAFs or other NAFI assets. Per Title 10, U.S. Code, Section 2783, NAF personnel who violate regulations are subject to the same penalties under Federal laws that govern the misuse of appropriations by APF personnel. Violations by military personnel are punishable under the Uniform Code of Military Justice Law: http://www.law.cornell.edu/uscode/html/uscode10/usc_sec_10_00002783----000-.html DODIs: http://www.dtic.mil/whs/directives/corres/pdf/101515p.pdf http://www.dtic.mil/whs/directives/corres/pdf/101512p.pdf b. Additional Guidance - Environmental Issues 10 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE AR 215-1, table D-1, paragraph 13h. Other Services. Cleanup of underground storage tank leaks and environmental compliance and remediation are included as those services normally associated with protecting the health and safety of participants and employees. Appropriated funds are authorized for such services in all categories of MWR programs to include Category B and C lodging programs. Nonappropriated funds are not authorized for these purposes for military MWR programs (group 1). They are authorized for other program groups outlined in AR215-1, chapter 3, only when APFs are not available or sufficient and a certificate of nonavailability is obtained from the responsible resource office. Reference DODI 1015.12, Enclosure 4, Paragraph 4.6., Lodging Operations. Appropriated funds are authorized for repair and clean up environmental compliance regardless the funding source (TDY or PCS) for all Category A lodging programs. c. Requirement that Non-federal entities pay in Advance. Most recent OMB A-11 Circular guidance prevents Army from using non-federal orders without an advance as a budgetary resource. Recent review of this requirement defined non-federal as not managed by the Federal Reserve. IMCOM and ASA-FM are in the process of seeking a legislative change to the circular, however, if successful in this request it is likely that it would be implemented until FY 13 at the earliest. For the time being, garrisons will not budget for APF salary expense (GLACs 648, APF Foreign National Reimbursed Payroll, and 649, APF US Reimbursed Payroll), or the corresponding MWR APF income, in their NAF budgets for FY12. The APF dollars for APF salaries will not be included in the central UFM MOA; those dollars will be sent directly through RM channels. In addition, this guidance will require FMWR activities to pay in advance for any services they purchase from the government, to include such things as PW services, telephones, etc. IMCOM G-9 and G-8 are working together to develop processes to address this change. Specific guidance will be provided as an addendum to this operating guidance. 14. NONAPPROPRIATED FUND MAJOR CONSTRUCTION (NAFMC) FINANCING: (POC is Karen Strunk, IMWR-FMC, COM (210) 808-0312, e-mail: karen.m.strunk@us.army.mil.) At its 16 March 2011 meeting the MWR Board of Directors approved the following actions be taken to meet the NAF Major Construction Financing Requirements: a. A cash sweep based on the 30 September 2011 final financial statements for IMCOM MWR entities will occur. All cash above 1:1 cash to debt ratio will be swept and deposited into the IMCOM Construction Fund. It is projected that the actual sweep will occur on or about 30 November 2011. As a result of this impending cash sweep all 11 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE IMCOM MWR regions and garrisons reporting directly to HQ, IMCOM should project beginning cash equal to liabilities on the cash budgets. b. As noted in paragraph 1c, all interest earned on IMCOM MWR entities will be diverted to the IMCOM Construction Fund, effective 1 October 2011. Therefore IMCOM MWR entities should not budget any interest earnings on ABIF accounts. c. The implementation of a 3 percent capital reinvestment assessment (CRA) applicable to all IMCOM MWR entities and AFRCs effective FY12. This CRA is anticipated to continue in FY13 and be re-assessed in subsequent years based on required capital reinvestment needs. Specific budgeting and reporting guidance is provided in paragraph 14 below. d. In general, NAFMC CAT C projects must project a 7% or better Internal Rate of Return (IRR) and CAT B projects must project break even to be considered for construction. 15. CAPITAL REINVESTMENT ASSESSMENT (CRA): (POC is Karen Strunk, IMWRFMC, COM (210) 808-0312, e-mail: karen.m.strunk@us.army.mil.) As indicated in paragraph 14, the MWR Board of Directors approved implementation of a CRA in FY12. The CRA will be assessed at 3 percent of adjusted revenue. a. Recording the expense and liability: (1) Adjusted revenue is computed by subtracting all the UFM income general ledger account codes (GLAC) (GLACs 508, 526, 561, 562, 563, and 564) as well as GLACs 543 (USDA Income), 807 (Contributions From Charitable Sources), and 809 (AMWRF Dividends) from total revenue. (2) GLAC 834 - Capital Reinvestment Assessment is used to record the expense assessment for capital reinvestment. This expense will be recorded in program code RP at the garrison level for MWR. (3) GLAC 238 - Surcharge Payable is to be used to record the liability for the CRA. b. Transfer of cash. 12 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (1) Based on published financial statements, the IMCOM G-9 Financial Management will calculate the CRA cash transfer required. (2) Two months after the close of the fiscal month, cash equivalent to the calculated CRA expense will be transferred by IMCOM G-9 to the IMCOM Construction Fund. 16. NONAPPROPRIATED FUNDS (NAFs) USED TO SUPPORT APPROPRIATED FUND (APF) FIXED ASSET REQUIREMENTS: (POC is Karen Strunk, IMWR-FMC, COM (210) 808-0312, e-mail: karen.m.strunk@us.army.mil or Christine French, IMWRFMC, DSN 761-7298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil.) Report the NAF used in lieu of APF for MWR fund purchases that meet the NAF capitalization criteria and when APFs are authorized for the purchase. This includes all fixed asset purchases and capitalized items to include buildings, building improvements, land improvements, furniture, fixtures and equipment, vehicles, and capitalized maintenance and repair, which would qualify for APF funding. a. Accounting Treatment: Use the following general ledger accounts (GLACs): GENERAL LEDGER ACCOUNT NUMBER 181 NAME OF ACCOUNT DESCRIPTION APF Authorized Fixed Assets Use for the cost of all fixed assets purchased with NAF but which are eligible for APF funding. Record the amount of depreciation for GLAC 181. Record the depreciation expense for assets capitalized in GLAC 181 for the accounting period. 182 Accumulated Depreciation APF Authorized Fixed Assets 860 APF Authorized Fixed Asset Depreciation Expense b. The correct department to use with GLAC 181 will be the one in which the asset purchased is providing a benefit. The APF departments such as GL (APF Support Normal Operations), GF (APF Support - Expanded Operations), GH (APF Support 13 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Security), and GJ (APF Support - Emergency Essential Civilian) will not be used to record the fixed asset's depreciation. c. Other: Appendices D and E of AR 215-1 contain detailed information on authorized funding sources. 17. CURRENT, NEW, REVISED AND RESCINDED PROGRAM, DEPARTMENT AND GENERAL LEDGER ACCOUNT CODES (GLACs): (POC is Karen Strunk, IMWRFMC, COM (210) 808-0312, e-mail: karen.m.strunk@us.army.mil or Christine A. French, IMWR-FMC, DSN 761-7298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil.) a. All program codes, department codes, and GLAC codes in effect for FY12 are listed in Encl 12. Note: These codes and standardized transaction codes for reporting under RecTrac/Golftrac/CYMS are to ensure continuity and uniform reporting within respective program areas throughout Army MWR and must be adhered to. b. New/revised Program and Department Codes effective for FY12 are listed below: Title Golf Operations Dept Code 40 To be used by Golf programs only. See paragraph 27. 18. IMWRF AND LODGING FUND SERVICES AND OVERHEAD COST ALLOCATIONS: (MWR NAFI POC is Karen Strunk, IMWR-FMC, COM (210) 8080312, e-mail: karen.m.strunk@us.army.mil or Christine French, IMWR-FMC, DSN 7617298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil. ALF POC is Sheryl Cleland IMWR-HP, COM (210) 808-0387, e-mail: Sheryl. Cleland@us.army.mil) a. During FY 03 and FY 04, the Army Audit Agency conducted audits at selected sites on the allocation methodologies used for reimbursements between Garrison lodging and MWR activities for common support overhead. The reports indicate that in several instances there was no review performed to determine if the allocations could be supported by the level of service provided. In order to provide a better basis, the allocation guidance separates those services which can be documented by service provided versus those where a percentage allocation of total costs is applicable. Identifiable service allocations will be charged to the applicable General Ledger Account Code (GLAC) as identified in the following guidance. 14 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE b. MOAs will be executed to define the specific services and overhead to be provided between MWR and Lodging. No reimbursement is authorized for expenses directly funded with APF, nor did can reimbursements plus funding received from other sources for specific functions exceed the actual gross costs incurred by the program providing the service. The methodology for allocating costs for these services and overhead costs will be the result of business analysis for services which are authorized and available to be provided from an alternate source, the guidance in these instructions, and negotiations including the MWR manager and Lodging manager at the Garrison. Managers may also seek input from personnel in the departments providing support and services during the negotiation process. The negotiated agreement will be signed by the Army Lodging Region Assistant Fund Manager for Korea and Europe Regions and the Army Lodging Fund Manager for CONUS and Pacific Region operations and the garrison MWR operating entity manager. A copy of the signed agreement will be furnished to the servicing accounting office. Overhead cost allocations based on estimated numbers of transactions and transaction costs will be reviewed twice each fiscal year and reconciled to actual documented expenses incurred, and, if necessary, adjusted to ensure that they are appropriate. The Army Lodging Region Assistant Fund Manager for Korea and Europe Regions and the Garrison Army Lodging Manager at CONUS and Pacific operations will request the region Internal Review Offices to review MOAs and actual allocation of costs to ensure appropriateness. (1) Task/Service identifiable costs include: (a) Accounting costs for those garrisons serviced by NAF Financial Services will be billed directly and no reimbursement between lodging and MWR is applicable. For those garrisons serviced by an accounting office which is within the MWR fund, the accounting costs will be based on an average transaction count. In both instances, the accounting costs will be expensed on the lodging activity income statement under GLAC 685 (Central Accounting Office Expense). (b) Civilian Personnel Office (CPO) costs will be allocated based on the actual number of personnel transactions processed. CPO costs will be expensed to GLAC 682 (Civilian Personnel Services Expense). (c) Contracting/Procurement costs. Reimbursement of contracting/procurement costs is not authorized as all Army Lodging contracting/procurement support is centrally executed and funded by the ALF. (d) Other Services. Lodging may purchase services from MWR when a business analysis determines MWR provides the best value to the lodging activity as compared to 15 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE estimates from private providers or execution of the services in-house. Lodging may provide services to MWR under the same conditions. The providing activity when developing cost estimates should include direct and indirect costs. Direct costs would include such items as gas for lawnmowers, in the case of landscaping services, or utilities costs for warehouse/storage facilities. Indirect costs would include such items as division chief and supporting staff salaries and benefits. In these instances, services will be billed on a quarterly basis. Labor transfers may not be substituted for these billings. (2) Maintenance and Repair. Costs for maintenance and repair are categorized as those associated with actual work performed; flat fee costs for providing “on call” services or regularly scheduled maintenance. (a) For actual work performed, costs will include labor and parts and be billed on an individual basis. These costs will be recognized by the receiving program as GLACs 658 (Equipment Maintenance and Repair Expense); 659 (Vehicle Maintenance and Repair Expense) or 657 (Facilities Maintenance and Repair Expense) for maintenance and repair costs which do not meet the capitalization criteria as outlined in DOD 7000.14-R. For those costs meeting the capitalization criteria, the cost is to be identified to the appropriate fixed asset category. The providing activity will recognize the income as GLAC 501 (Service/Recreation Activity Income). (b) Flat fee costs for providing the ability for “on call” emergency service requirements will be based on the costs attributable to maintaining this effort. These costs will be negotiated as an annual (fiscal year) contract and billed separately. Repairs performed as a result of the call will be billed per sub-paragraph (2)(a) above. The flat fee costs will be recognized by the receiving activity as GLAC 686 (Contractual Services Expense). The providing activity will recognize the income as GLAC 501 (Service/Recreation Activity Income). (c) Regularly scheduled maintenance such as grass cutting will be based on the costs of providing the required level of service and will be negotiated on an annual (fiscal year) basis. The MOA will describe the level and frequency of service. The costs will be recognized by the receiving activity as GLAC 686 (Contractual Services Expense). The providing activity will recognize the income as GLAC 501 (Service/Recreation Activity Income). (3) Warehousing/Storage. Costs will be allocated based on square footage allocated for storage. Square footage costs should be based on net costs of warehousing operation attributable to the storage function only. 16 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (a) Costs for deliveries will be allocated based on level of delivery service required as described in the MOA. (b) Other functions performed by warehouse personnel such as supply management will be clearly identified in the MOA. (c) All costs associated with the warehousing/storage functions will be recognized by the receiving activity as GLAC 686 (Contractual Services Expense). The providing activity will recognize the income as GLAC 501 (Service/Recreation activity Income). (4) Marketing. Marketing costs will be based on costs for individual services required; e.g., production of in room directories. Each service/deliverable will be clearly identified in the MOA and priced separately. The receiving activity will recognize these costs based on the product/service provided. The providing activity will recognize the income as GLAC 501 (Service/Recreation Activity Income). (5) Common support is authorized to be charged to lodging activities for the following MWR management/centralized functions under program codes: RC – Director MWR/Deputy Director MWR/Fund Custodian, RQ - Community Operations/Business Programs, RI - MWR Information Technology Services and RF - Financial Management. Allocated costs will be reported as an expense on the lodging activity income statement under GLAC 688 (Common Service Fund Expense). The MWR activity will report the income under GLAC 547 (Income from Allocation of Expenses) within the applicable program code. (a) Positions reimbursed will be consistent with the standard IMCOM Standard Garrison Organization (IMCOMSGO). Expenses of the MWR administrative/overhead programs will not duplicate authorized encumbered positions in the Army Lodging staffing guide. (b). Allocated costs will be reported as an expense on the lodging activity income statement under GLAC 688 (Common Service Fund Expense). The MWR activity will report the income under GLAC 547 (Income from Allocation of Expenses) within the applicable program code. (c) The DFMWR/Deputy DFMWR/Fund Custodian (program code RC) net costs percentage allocation will be based on the number of departments and activities (as defined on the IMCOMSGO) present at the garrison. The percentage allocation may be adjusted for costs directly associated with a specific activity, e.g., upwards to include costs solely attributable to attending a lodging conference. 17 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (d) The Community Operations/Business Programs Division (program code RQ) costs will be based on the number of activities (as defined by the IMCOMSGO) present at the garrison within the Community Operations/Business Programs Division. The percentage allocation may be adjusted for costs directly associated with a specific activity, e.g. downwards to exclude costs solely attributable to attending a bowling conference. (e) Percentage allocations to the lodging activity for program codes RC and RQ may also be adjusted when an auditable demonstration of the Director MWR/Deputy Director MWR or Business Operations Department Chief’s time associated with management support to the lodging activity is documented. (f) Allocations for program code RI - MWR Information Technology support will be based primarily as a percentage of the number of lodging activity computers and periphery equipment versus those in Morale, Welfare and Recreation activities. This calculation will exclude the inventory of the centrally funded Army Lodging Property Management System (ALPMS) software, equipment, service or interfaces. (g) The allocation of costs for program code RF –Financial Management will be based on time associated with command required financial management functions. In addition lodging may negotiate other desired services. The MOA will separately identify command required functions and the associated cost of these functions versus those which are desired by lodging management. 19. FINANCIAL MANAGEMENT: (POC is Karen Strunk, IMWR-FMC, COM (210) 8080312, e-mail: karen.m.strunk@us.army.mil or Christine French, IMWR-FMC, DSN 7617298 or COM (703) 681-7298, e-mail: christine.french@us.army.mil.) a. Program Code, RF- Financial Management is available for reporting financial management activity that is a result of operating a garrison or Region MWR Financial Management Division (FMD). This program code is also used to report expense and revenue transactions that result from providing financial management support services (operational activity) including services provided to other divisions of MWR and other Nonappropriated Fund Instrumentalities (NAFIs). The overall majority of activity should be reported in Department Codes GL - APF Support - Normal Operations, since most functions of an FMD operation are authorized APF. In addition to the department code above, there are department codes that are appropriate for reporting NAF financial management administrative activity that is related to resale or NAF only operations (see enclosure 7, Program code “RF” Financial Management). 18 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (1) Only transactions that are a result of conducting financial management functions are to be reported under Program Code RF - Financial Management. For example, the cost of checking, coordinating, and consolidating budgets, monitoring their execution, etc.; managing APF and NAF Table of Distribution and Allowances (TDA) and Personnel Requirements Document (PRD), internal control procedures; addressing budget variances and preparing and conducting command review and analysis; administering RIMP, debt collection, unit fund expenditures, membership data bases, etc. (2) Revenues to be reported in RF are only those which result from conducting financial management functions. Some examples are providing financial management services such as budgeting assistance, preparing financial reports and analysis, and conducting debt service for other funds/NAFIs (Army Lodging, Supplemental Missions – such as VETCOM, etc.). Recording of these revenues should be supported with an MOA between MWR and the NAF requesting the support. b. Program Code RP – Fund Administration. Revenue that is related to or associated with a number of MWR programs and cannot be identified to individual programs or that is not a direct result of financial management administration within the MWR fund should be reported under Program Code, RP - Fund Administration. The following are not to be recorded in Program Code RP: (1) Concession income, whether from local or national contracts, is to be reported under the program where the operation is located, using a department code that closely describes the activity and a separate location code for the activity (front door facility locations). For example, reporting concession food and beverage income from a concessionaire-operated snack bar under the management of a community club is reported under Program Code, KG - Community Club, in department 14 - Snack Bar, using a separate location code to identify the contract operation. (2) Also, individual AAFES contract income (excluding the Army Simplified Dividend (ASD), which is reported under RP using GLAC 545 - AAFES Dividend Income) is to be reported under the program where the contract operation is located in a department code that closely describes the activity. Use GLAC 549- AAFES Other Income, to record the income. c. Capital Purchase and Minor Construction (CPMC) Quarterly Reporting for FY12. (1) All MWR activities are required, at a total region or MACOM level, as applicable, to report fixed asset and CPMC activity to IMCOM G-9 on a quarterly basis using the 19 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE “Reconciliation of Fixed Assets and CPMC Reporting” form. Quarterly reconciliation is due to IMCOM G-9 FMC no later than 30 days following the last day of the three month period of the quarter (example: first quarter will be due on January 31). Reconciliation form can be found under CPMC form under 02-04 at http://76.227.221.171/financialmanagement/fm_guidance.aspx. (2) The reporting of CPMC items is on a year-to-date basis. As such, quarterly reporting of GLAC 181 assets being capitalized could change in a later quarter, if USA/UFM MWR funding for the asset were received. If USA/UFM MWR funding were received at a later date, the asset would be removed from the Balance Sheet and would be reported on the Income and Expense Statement in the applicable APF department. (3) Note the requirement of FM memo 07-02 for specific CPMC as pertains to the purchase of fixed assets which are authorized APF support. d. For FY12 Financial Management Program Budget Guidance for Program RF Financial Management see Enclosure 7. 20. IMCOM ACADEMY: (POC is Dr. Patricia Tucker, IMWR-WD, DSN 235-5880 or COM (703) 275-5880, e-mail: Patricia.Tucker@us.army.mil or Pamela Jones, IMWRWD, DSN 235-5880 or COM (703) 275-5880, e-mail: Pamela.jones2@us.army.mil). a. All costs associated with Army MWR, Army Lodging, and ACS employees attending IMCOM Academy courses are borne by the IMCOM G-9 and the Army Morale, Welfare, and Recreation Fund (AMWRF) (except where indicated in this budget guidance, the IMCOM Academy on-line instructions, and Memorandums of Agreement (MOAs)). Travel orders for both APF and NAF students are prepared in coordination with the IMCOM Academy. IMCOM G-9 and JFTR Vol.2 policies regarding TDY travel authorization will be followed. IMCOM G-9 policies will be followed regarding funding of travel for contractor personnel. Where funding is authorized for contractor personnel, travel is initially funded by the home installation/work site. Travel for local national employees is also initially funded by the garrison. Where travel reimbursement is authorized (for contractor and local national personnel) the garrison will be reimbursed following completion of travel and submission of an invoice to the Academy. Specific guidance on travel reservations and travel orders is contained in the IMCOM Academy travel information at www.imcomacademy.com. b. Employees of MWR activities from other services may attend IMCOM Academy courses. Funding of tuition, travel and per diem is the responsibility of the individual’s parent organization. Lodging is generally provided by contract and is included in the 20 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE tuition fee for some courses. Most on-line training is at no cost but tuition is required for a limited number of courses. For information concerning tuition, lodging, and course availability contact the IMCOM Academy at 5285 Shawnee Road, Suite 200, Alexandria, VA 22312; or call DSN 235-5880, Commercial (703) 275-5880. c. Military, or civilians who do not fall into the categories described in 4a or 4b above, may apply to attend courses on a space available basis. If the military or civilian applicant is accepted for training, a tuition fee will be charged. Funding of tuition, travel lodging, and per diem is the responsibility of the individual’s parent organization. d. Costs associated with Army MWR NAF employees attending specific Civilian Education System (CES) courses are centrally funded by TRADOC. Information on the program and on registration is located at https://www.us.army.mil/suite/portal/index.jsp 21. BUSINESS PLANS: (POC is Edward Fowler, IMWR-FMA, COM (210) 424-8586, email: ed.fowler@us.army.mil) a. FY12 Business Plans will be submitted in the same format as in the past, or as required by region guidance. b. On-line business plan templates are being developed and will be piloted by Pacific Region during FY11 for the FY12 budget plan. Additional information and guidance will be provided as the pilot is conducted. Worldwide implementation will begin in FY12 with FY13 budget cycle. c. Business and Action plans for all business operations are addressed in paragraph 24b. 22. NONAPPROPRIATED FUND (NAF) MINOR CONSTRUCTION: (MWR POC is Michael Cauthen, IMWR-FD, DSN 761-7490 or COM (703) 681-7490, e-mail: Michael.Cauthen@us.army.mil) All minor construction projects must be included in the Region approved budget submitted to IMCOM G-9 prior to execution. Approval authority is delegated to the Region Director for projects over $200K but less than $750K for the cost of construction (design and FF&E costs are excluded). The IMWR-FD is required to report all minor construction projects to OSD annually. To ensure visibility of how this authority is being exercised, at the time of project approval, a copy of the DD Form 1391, Military Construction Project Data, will be forwarded to the Commander, Family and Morale, 21 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Welfare and Recreation Command, ATTN: IMWR-FD or emailed to the POC mentioned above. Projects budgeted at less than $750K that exceed that amount due to subsequent foreign currency exchange fluctuations will not be considered a major construction project, regardless of the final amount. If bids received cause the construction cost to exceed $750K, the project shall be approved by USD (P&R) and reported to Congress before being placed under contract. Construction cost is defined as the project cost on the DD Form 1391 to include contingency and Supervision, Inspection and Overhead (SIOH). All projects must meet energy conservation and environmental requirements/clearances, applicable standard designs and professional interior design support for fixtures, furniture and equipment. Garrisons needing technical assistance in developing DD Form 1391s or project scopes of work and project management support may request assistance through the Region to the MWR POC above. 23. FUNDING FAMILY AND MWR FACILITY SUSTAINMENT, RESTORATION AND MODERNIZATION (SRM) WITH NAF: (POC, Art Stafford, IMWR-FD, COM (210) 424-8606, e-mail: arthur.stafford@us.army.mil) The following is applicable to IMCOM MWR only: a. Sustainment funds essential facility repairs and day-to-day maintenance operations to keep the infrastructure in serviceable condition. Restoration and Modernization (R&M) funds projects prioritized by HQDA to include transportation infrastructure, community support, energy/utilities projects and other investment categories as approved by the IMCOM CG in the FY11 R&M Execution Strategy. b. Garrison APFs are the SRM Project funding source for Garrison FMWR Facilities as stated in Table D-1, subparagraph j., AR 215-1. NAFs will not be used when APFs are available. The dollar thresholds and the review/approval process contained in AR 420-1 “Army Facilities Management” for FMWR Facility SRM Projects remains the same. Also, the certification signed by the responsible resource office that APFs are not available is still required prior to the expenditure of NAF for garrison FMWR Facility SRM Projects. Garrison DFMWR Point of Contact for FMWR Facility SRM/Construction will maintain visibility and track all Garrison FMWR SRM Projects funded with NAF and report these projects through their IMCOM Region D/FMWR Facility Coordinator to IMWR-FD, ATTN: Facility SRM Program Manager. Report format will include project’s: Work Order Request number (DA Form 4283); facility number and facility category code; a brief description of the project; and dollar amount of project. 22 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE c. Garrison DFMWR facility representatives will ensure that DPW updates their projects within the IMCOM Project Prioritization System (PPS) reflecting the latest cost estimates design status project coding. OSD has provided end of year funding the past two fiscal years and projects that are updated in PPS have a better chance of being funded. d. More information concerning FMWR Facility SRM and energy/utilities can be obtained by contacting Art Stafford at email: arthur.stafford@us.army.mil and at the Army Knowledge Online web page: https://www.us.army.mil/suite/page/632135 HQ, IMCOM G-9, Facilities SRM/Construction/Energy Community of Practice. 24. PROCUREMENT: (POC is Jennifer Sherman, IMWR-NC, DSN 420-0305 or COM (210) 808-0305, e-mail: Jennifer.C.Sherman@us.army.mil) a. Acquisition Planning: Acquisition planning must be a part of the CPMC and FY budget process to ensure that the best overall value is obtained for the NAFI. Acquisition planning requires market research, clear written objectives for a procurement, and advanced planning by all personnel involved to fulfill the NAFI’s needs in a timely manner at a reasonable cost. During this process the needs of the requester should be developed in a manner that promotes competition and ensures that the NAFI receives the best overall value, price and other factors considered. Requesting activities should account for sufficient procurement lead-time so that the NAF Contracting Office can meet their required delivery schedule. Depending on the dollar amount of a requirement, contracting processes can take from 30 to 120 days or more. Requesting activities should contact their servicing NAF Contracting Office earlyon concerning lead times and additional guidance on market research and acquisition planning is detailed in Army Regulation 215-4 Nonappropriated Fund Contracting. b. Payment: Prior to issuing an award, a clear pathway must be set for payment and a purchase request with adequate funding must be submitted through the appropriate approval process before the contracting office can solicit offers and proposals. Once the contractor performs, the requesting activity must submit the contractor’s invoice, along with a receiving report specifying the services received, to the appropriate payment office. Contracts awarded using UFM or MWR USA processes will use procurement policies and procedures set forth in AR 215-4. c. Procurement Costs – applies to IMCOM MWR only: Costs related to services provided by the Central Procurement Directorate of IMCOM G-9 are to be budgeted and reported under Program Code RP (IMWRF Admin) using GLAC 684 (Central Procurement Expense) at the region level. After the monthly calculation is posted on the 23 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Region statement, the accounting offices will automatically transfer the funds to IMCOM MWR Fund. POC: Jerry Lea Franks, IMWR-FMC, (210) 808-0309 / DSN 420-0309, email: (jerrylea.franks@us.army.mil). 25. IMCOM G-9 CONSOLIDATED ENTERPRISE BUYS – MANDATORY PARTICIPATION: (Business Initiatives POC: Clotis Wafford, COM (210) 808-0365, email:clotis.m.wafford (NAF Contracting POC: Pamela Jones, COM (210) 808-0314, email: Pamela.Jayne.Jones@us.army.mil). a. The following guidance is applicable to all Army Lodging, AFRC and IMCOM Garrison MWR programs. The Consolidated/Enterprise Buy program requires mandatory participation to support leveraging buying power to yield Army-wide cost efficiencies through the standardization of products and the reduction of product pricing. Purchases executed under the program are normally locally funded. Please note that the guidance provided in this section does not apply to other standard products initiatives/central contracts such as the Army Lodging amenities or bed and bath linen contracts. Those agreements remain the sole authorized vehicle for the procurement of those items. b. The Consolidated/Enterprise Buys program is the only authorized method for the procurement of the items listed in the procurement calendar http://www.armymwr.org/programs/garrison_mwr_enterprise_buy/. Additional items may be identified as a result of aggregating garrison CPMC or other requirements once the FY12 budget process has concluded. Regions/Garrisons may also request additional consolidated or enterprise buys by emailing Clotis Wafford at clotis.m.wafford@us.army.mil. The request must contain the item’s description and the proposed specifications. c. IMCOM G-9 program managers have developed standard specifications for each consolidated/enterprise buy item. These standards are provided in the Enterprise /Consolidated Buy catalog found at http://www.armymwr.org/programs/garrison_mwr_enterprise_buy/. Each item has been assigned a United Nations Standard Product and Services Code (UNSPSC). This code is located with their respective item standard specification. Requestors will ensure that all Consolidated/Enterprise Buy purchase requests contain the appropriate UNSPSC. The UNSPSC must be annotated on the main page (SNACS GLOBAL) in the primary product/service code block and under the items page, product/service code block. Documentation of the UNSPSC allows for accurate reporting of Consolidated/Enterprise Buys. 24 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE d. Any requests to procure items listed on http://www.armymwr.org/programs/garrison_mwr_enterprise_buy/, must follow the standard procedures for submitting an approved purchase request to their assigned Regional NAF Contracting office. Requestors must adhere to the procurement timelines as defined in the procurement calendar. e. Exceptions for valid emergency procurements or requirements for consolidated/enterprise buy items with specialized regional specifications (e.g. vehicles in Japan, voltage requirements in Europe, etc.) shall be forwarded, with justification, to Clotis Wafford at clotis.m.wafford@us.army.mil, for review and approval prior to processing a purchase request. The appropriate IMCOM G-9 program manager is responsible for approving or disapproving the request. Ms. Wafford will notify the requestor of the IMCOM G-9 program manager’s decision. If approved, the requestor must submit a purchase request, attaching the approval, to their Regional NAF Contracting office for processing. 26. FAMILY AND MWR DELIVERY SYSTEM (FMWR-DS): (POC is Jean Neal, IMWR-CR, Commercial 210-808-0203, e-mail: Jean.neal@us.army.mil. a. FMWR-DS is a designed process to foster delivery of integrated, customer focused programs geared to each Garrison’s unique needs. FMWR-DS supports the Mission through identifying and leveraging resources enabling Garrisons to meet customer needs, supporting the mission, and making performance management culture work. b. Each Garrison will establish a dedicated, non-facility based programming team. The authorization and requirement for a core team of programmers was established by NETCALL 2007-40. The core team is comprised of FMWR-DS programmers. The team composition and numbers should be representative of the individual Garrison’s functional programs. The number of recognized full-time recreation staff on this team is based on the Army Community Recreation Baseline Standards. (A small garrison may only be authorized one programmer.) Ad-hoc team members from other program areas will be made available to support the FMWR-DS process. c. The DFMWR has responsibility to establish, maintain and lead a non-facility based programming team. (1) The ad-hoc team may consist of personnel whose salaries are funded through APF/UFM. However, these APF/UFM funded personnel are not authorized to 25 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE directly support revenue producing (Category C) programs, facilities, or any resale activity within Category A or B programs. (2) Pure NAF ad-hoc team members may support revenue producing (Category C) programs, facilities, or any resale activity. However, if this is a non Garrison-wide event, their costs are to be charged directly to the supported Category C or resale activity/department. (3) Core team labor for directed FMWR-DS program/events that are garrisonwide; such as concerts, talent shows, road rally, etc., will be charged Program Code, JN – Recreation Program Team. In addition, costs incurred for planning and developing programs, but not implementing a program, will also be captured under the program team code, JN. (4) Garrison-wide Recreation Programs/Events - Revenue generated or expenses (other than FMWR-DS team costs) incurred by conducting garrison-wide FMWR-DS programs/events are to be charged to the garrison-wide recreation Program Code, JQ – Garrison-wide Recreation Events. (5) Where there are two or more MWR activities sponsoring a specific program developed by a core team, the income and operating expenses are shared between the MWR Activities. An example, Program JE (Outdoor Recreation Program General) sponsoring a hiking trip and the Program KG (Community Club) provided a country style barbecue and dance. Program KG would assume the cost and revenue from the food and beverages served and Program JE would garner the income and cost for the other portions of the program. d. Supplemental Information: (1) Programmer(s) will have the primary responsibility for planning of programs, e.g., special events, classes, tournaments, field days, etc., and will identify and conduct directed Family and MWR programs for the military community. FMWR-DS team will be responsible for ascertaining market needs, developing the program to meet the customers’ needs, preparing the cost analysis, pricing, promoting, determining the best method to deliver the program(s) and conduct the program(s). Programmer(s) will also register participants in RecTrac, collect feedback and evaluate customer satisfaction. (2) APF support is not authorized for use in or to support resale and/or revenueproducing activities, regardless of the category or program. The DODI 1015.10 defines resale as the “acquisition and resale of goods and services by MWR programs or concessionaires.” The definition does not cover those activities that only charge 26 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE nominal user fees or participate in minor incidental resale activities to recoup NAF expenses. 27. COMMERCIAL SPONSORSHIP, ADVERTISING AND MARKETING: (POC is Gabriele Drechsel, IMWR-MK, DSN 761-1622 or COM (703) 681-1622, e-mail: Gabriele.Drechsel@us.army.mil.) a. On the garrison, the Financial Management Division is the authorized office to accept commercial sponsorship and advertising monies. b. Expenses incurred to obtain commercial sponsorship (i.e., long distance calls, postage, travel to meet with potential sponsors, etc.) are to be reported in Department Code 9G under Program Code RU – Marketing. Once sponsorship funds are obtained for a specific program/event, sponsorship funds equal to the total expenses incurred to obtain the sponsorship will be recorded in Department Code 9G under Program Code RU-Marketing. The remainder of the commercial sponsorship revenue for that specific program/event will be recorded in the program code that actually carries out (executes) the event/activity. Expenses incurred that are directly attributable to delivering the sponsored event are not commercial sponsorship expenses and are to be reported under the program that actually carries out (executes) the event/activity. Labor and other expenses not directly related to obtaining commercial sponsorship (such as training/professional development) are recorded in Department Code 9G under Program Code RU – Marketing. c. Commercial Advertising revenue generated by the marketing or advertising office is to be reported in Department Code 9H (Advertising) under Program Code RU (Marketing). Commercial Advertising revenue is any income generated by selling advertising space in NAFI publications, media, or other venues, such as banners, signs, etc., to include electronic formats, i.e., unofficial websites. If Advertising revenue is generated for a specific activity, i.e., golf program, the revenue will be reported under the activity's program code (i.e., LQ for Golf). Expenses incurred to obtain commercial advertising are to be reported in Department Code 9H (Advertising) under Program Code RU (Marketing). Once commercial advertising funds are obtained for a specific program, advertising funds equal to the total expenses incurred to obtain the advertising will be recorded in Department Code 9H under Program Code RU-Marketing. The remainder of the commercial advertising revenue for that specfic program will be recorded in the program code where the advertising is displayed. d. In accordance with AR 215-1, Chapter 11, Section I, paragraph 11-4 and Section II, paragraph 11-12, garrison sponsorship and advertising managers are to complete a 27 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE separate annual revenue summary report for the fiscal year (with a November 30 due date). Summary report includes the value of in-kind goods and services and expenses on the sponsorship and advertising programs. The IMCOM G-9 Corporate Partnerships Branch will provide the reporting templates and written guidance for these reports. Garrison sponsorship and advertising managers should review monthly financial statements for their programs to ensure the incomes and expenses are recorded IAW matrix. e. Program managers will include costs for marketing their programs in their budget submission in preparation for marketing support cost allocation which will be implemented in FY12. Supplemental guidance on the actual cost allocation process will be issued at a later date. Costs for marketing support—particularly printing and advertising expenses—will be allocated to the program for which the costs were incurred. The benefits of cost allocation for marketing support include: tracking the true costs of marketing support a program incurs and more accurately reflecting the program’s full operational costs; accurately measuring program marketing return on investment (ROI) which will help to define efficient and effective marketing practices for programs; and program budgetary responsibility for the costs of marketing support. Program managers will budget for marketing support cost allocation for the following GLACS as applicable: GLAC 735 - Advertising GLAC 665 - Printing GLAC 669 - Door Prize and Promotion GLAC 677 - Program and Brochure GLAC 726 – Supplies GLAC 671 – Awards/Trophies GLAC 744 – General Entertainment GLAC 745 – Special Events GLAC 746 – Rental Expense GLAC 747 – Flowers and Decorations GLAC 748 – Official Hosting GLAC 749 – Tableware, Kitchenware and Linens 28. BUSINESS PROGRAMS: (POC is Michael McCoy, IMWR-BO, (210) 808-0375, e-mail: michael.patrick.mccoy@us.army.mil.) 28 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE a. Family and MWR Club Strategy / Family and Morale, Welfare and Recreation (MWR) – Delivery System (Family and MWR-DS) (POC is Glenn Pietras, IMWR-BO, (210) 808-0364, e-mail: glenn.pietras@us.army.mil) (1) The Family and MWR Club Strategy is a holistic approach to Family and MWR program delivery and includes far more than the traditional idea of a military club. The primary goal of the Strategy is to bring like-minded individuals together in a social setting while providing an environment conducive to the growth of esprit de corps, sense of community, and informal Soldier mentoring. (2) Most Family MWR-DS events with entertainment will be designed to be self funded through ticket fees, food and beverage sales, and/or sponsorship. Free entry events should be limited to those where auxiliary sales can compensate for free entry being charged. Events which will not generate revenue sufficient to offset entertainment expenses will be specifically indentified in the Garrison Family and MWR annual operating budget. (3) Family and MWR-DS will result in non-facility based programming opportunities. Revenue and expenses incurred by conducting Garrison-wide Family and MWR-DS events are to be charged to the Program Code JQ (Garrison-wide Recreation Events). b. FMWR Business and Action Plan: (POC is Brad Puterbaugh, IMWR-BO, (210) 808-0368, e-mail: brad.puterbaugh@us.army.mil) All business operations will develop and implement a business plan, which will include an action plan, as an annual requirement. These business and actions plans must be created and stored based on the template within the FMWR business plan development website at http://businessplan.armymwr.com. This business plan must be complete, support the needs in the local garrison market and specifically support budget objectives. c. Club, Food, Beverage, and Entertainment (CFBE) Operations (POC is Brad Puterbaugh, IMWR-BO, (210) 808-0368, e-mail: brad.puterbaugh@us.army.mil) (1) The goal for FY12 is to recapture the social benefit lost when business operations became primarily focused on Net Income Before Depreciation (NIBD). The goal is to touch Soldiers’ lives in positive ways; providing opportunities to reduce stress and have fun. NIBD is merely a resource that must be managed well in order to recapitalize facilities in order to continue providing social opportunities. As such, 29 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Region Directors are responsible for setting the NIBD goals based on each Installation’s specific circumstances and requirements. (2) Historically, Army-wide the CFBE budget-versus-actual variances have exceeded ten percent. In this regard, managers should conduct sufficient research and planning to ensure budget projections are realistic and attainable. (3) Operating managers should compare actual performance in key result areas (revenue, labor, cost of goods sold, other operating expenses, and NIBD) against budgeted goals, at least on a monthly basis. Significant variances will be investigated and corrective actions be taken. It may be necessary to revise the budget due to unforeseen circumstances; however, such action should only be taken when fully warranted. (4) When alcoholic beverage sales exceed 25 percent of snack bar sales, the operation will set up and account for sales in the Bar Department 01. Components include all associated costs, expenses, labor, equipment, and inventory. (5) Garrisons will operate CFBE activities that represent leading commercial industry trends by: (a) Properly positioning the business activity, (b) Creating new business activity models through contracts with name brand restaurants (Public Private Venture), licensing agreements or franchises, (c) Partnering with IMCOM G-9 Branded Restaurant Operations, (d) Partnering with AAFES. (6) It is essential that the correct program and location codes be used to account for all revenue and expenses in each activity. Program Codes are to be used as follows: KE - Officers Club KF - NCO Club KG - Community Club KL - Stand Alone Branded Restaurant Operation LT - Freestanding Snack Bars KM - Other CFBE activities; to include facilities used solely for bingo or catering (7) Bingo is accounted for in department E1 under the appropriate program location unless the facility is used solely for bingo; in which case it will have a program code of KM. (8) Locations with catering operations that contribute 25 percent or more of total food or bar sales from any type of catering function and/or private parties must report 30 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE catering income and expenses separately in Department Code 03 for Private Party Bar and Department Code 13 for Private Party Food. d. IMCOM G-9 Branded Restaurant Operations: (POC is Brad Puterbaugh, IMWR-BO, (210) 808-0368, e-mail: brad.puterbaugh@us.army.mil) Program code KL (Stand Alone Branded Restaurant Operation) will be used for all stand-alone IMCOM G-9 Branded Restaurant Operations whose financial activities are not located in or reported as a sub-activity of another IMCOM G-9 program. All Branded Restaurant Operations, to include stand-alone (KL) and those reported under another Program code (i.e. Strike Zone in a bowling center) will use Department Code 26 for food and beverage sales. When alcoholic beverage sales exceed 25% of sales the operation will set up and account for those sales in Department 25. Use of Department Codes 25 and 26 is restricted to IMCOM G-9 franchised Branded Restaurant Operations. Department Code F2 (Miscellaneous Sales) will be used to record revenue from Branded Restaurant Operations' promotional items; such; as, Tshirts, caps and mugs. e. Golf (POC is Michael McCoy, IMWR-BO, (210) 808-0375, e-mail: michael.patrick.mccoy@us.army.mil.) (1) Participation is a key indicator in identifying if the golf activity is meeting the demands of their customers in the delivery of products and services. The actual participation or “starts” are reported against the activities’ capacity. The capacity is based on the size of the operation (number of holes) and the number of open days. Activities shall identify their participation benchmark as part of their annual business plan. 70% is the suggested appropriate benchmark for all Golf Program activities. Performance against targeted benchmarks will be reported annually in conjunction with the Regions to IMCOM G-9. Consolidated Region submissions shall be provided to the above POC no later than 30 days after the conclusion of the fiscal year. The annual report is listed within the current IMCOM Campaign Plan, reports appendix. For the format for Golf Rounds Report, Click Here. (2) For FY12, when calculating rounds-played, count all 18-hole, 9-hole, and twilight rounds as starts without converting to 18-hole equivalents. The total “starts” will be used for actual rounds played. (3) When selling a gift certificate, record the sale by crediting GLAC 267 – (Miscellaneous Other Unearned Income) and debiting the appropriate offsetting tender type GLAC. When the certificate is redeemed, record the sale by debiting 267 and crediting the appropriate sales GLAC (GLAC 301 - 306). 31 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (4) Multi-play cards afford the customer another option between paying daily fees and purchasing an Annual Green Fee. In establishing the “punch cards”, recommend a discount not exceed 15% from the average daily fee to be used with a maximum of 10 rounds per card. When issuing a punch/multi-play card, record the sale by crediting GLAC 267 (Miscellaneous Other Unearned Income) and debiting the appropriate offsetting tender type GLAC. When the punch card is redeemed, record the sale by debiting 267 and crediting 507 (Guaranteed Participation Income). Note: The maximum time for a patron to redeem a punch/multi-play card is 12 months from the date of issue. For extenuating circumstances, such as deployment, an unredeemed portion may be refunded at the discretion of management. Report unredeemed punch/multi-play card revenue using GLAC 599 (Miscellaneous Other Operating Income). (5) Advanced Green Fees (AGF) allows the customer the opportunity to save money on green fees by paying for the year up front. It is up to the customer to decide if it is advantageous to pay the annual fee or choose other options. Each Garrison is to follow the newly established minimum fee schedule listed in the Operating Guidance published by IMCOM G-9, unless an exception was approved by IMCOM G-9. Each year, during the development of the Business Plan, fees are to be reviewed in terms of current expenses and income requirements. AGF and punch card fees/rates will be tied to the daily fee structure. There must be a defined period of time that applies to annual fees. This period will be the same each year. The fiscal year, or the golf season (1 April-31 March) for those with a winter season, is the recommended AGF period. Annual green fees will be pro-rated for players initiating AGF payment during the period. Thereafter, full payment is necessary regardless of when the player actually chooses to renew their AGF. When advanced green fees are sold, they are to be amortized over the entire period of the advanced green fee. For example, an annual fee purchased in October for a fiscal period, would be amortized equally over the remaining fiscal year. Garrisons that have an unusually abbreviated golf season may amortize equally over the term of the courses expected opening period. When choosing the amortization period for annual fee income, management should keep in mind that the annual fee income is to coincide with or match expenses incurred for maintaining the course. For annual fees, record the sale by crediting GLAC 262 (Dues and Assessments Advance Payments), and amortize the GLAC 509 (Dues and Assessments Income) monthly, or as appropriate, when received. 32 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (6) The department codes used by all golf operations can be found in Enclosure 7 FY12 NAF Program Budget Guidance (Matrices). The following department codes will be used by all golf operations: Department Code 41-Greens Operations. Ensure green fees are reported in the appropriate GLAC corresponding to the type round played as specified below. Include course maintenance expenses that may have been previously reported using Department Code 88 – Property Operation Maintenance and Energy. Use GLAC 532 – Driving Range Income, in this department to report driving range income, and GLAC 533 – Golf Cars/Carts Income, to report income from golf car/cart rentals. New for FY12, Department Code 40-Golf Operations. Use for golf operations staff labor and expenses (starters, marshals, cart attendants, etc.) that occur outside on the actual golf playing operations of the course. Department Code 14 - Snack Bar. When there is snack bar activity. Department Code 39 – Pro-Shop. When pro-shop activity exists. Department Code G1 – Administration. Report program management and administrative operations in DC G1. For all other golf operations, use above department codes that are applicable. (7) General Ledger Account Codes (GLAC) Income Accounts: GLAC 501 - Service/Recreation Activity Income is among the most commonly used for golf. There are other specific income GLACs that are available for use under the golf program such as: 504 – Rental and Usage Income, 507 – Guaranteed Participation income (for reporting multiple play-card income), 509 – Dues and Assessments Income (for advanced fees), 531 – Greens Fee Income, 532 – Driving Range Income, 533 – Golf Cars/Carts Income, 534 – Instruction Fee Income. 599 – Miscellaneous Other Operating Income (should only be used when none of the other 500 series GLAC are appropriate to use). 33 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE GLAC 502 – Concessionaire Commission Income is used for recording all income and fees including food, beverage, merchandise, vending and/or amusement machine income from a concession agreement. When the concessionaire machines are located in the snack bar, use this GLAC under Department Code, 14 – Snack Bar; if located in the Pro Shop for example; report the income in Department Code 39 – Sports Specialty Pro Shop Operations. Tournament Income or other golf related events are to be reported in Department Code 41, Greens Operations 531 – Greens Fee Income. All food and beverage sales within the Golf Program shall be accounted for under an appropriate food and/or bar department code, e.g., 01, 03, 04, 11, 12, 13, 14, 16, 25, or 26. Do not report food or beverage sales using GLAC 503, or in Department Code 5G – Special Events. (8) Expenses: Labor should be charged to the department code designated as the employees primary work location. In instances where employees work in multiple departments, use reasonable judgment to appropriately prorate the labor to department codes that reflect where the work actually took place. In the case where an employee works 20 percent or less of his/her total hours in several different departments, the employee’s labor cost is not required to be prorated among the different departments. Depreciation Expense is to be reported in the department where the asset is used; e.g., depreciation expenses of MWR fund owned golf cars/carts are recorded under the golf program, in Department Code 43 – Golf Cars/Carts. Other Operating Expenses, such as materials and supply expenses should be recorded in department codes that appropriately reflect where the materials and supplies are used. If supplies are purchased by a department then used by several operating departments, prorate the costs among the appropriate department codes. The intent of this is to assist and support management decision making. For FY12, in order to more closely align income and associated expenses related to rounds of golf, golf course maintenance labor and expenses related to maintaining the playing surface (formerly reported in Department Code 88 (Property Operations and Maintenance)) will be reported in Department Code 41 (Greens Operations). This change aligns guidance with that for golf courses reporting less than 20,000 rounds annually. Expenses associated with building maintenance, etc., will continue to be reported in Department Code 88. 34 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Location codes will not be used as an administrative accounting mechanism because this distorts the proper accounting of revenue and expenses. (9) Enterprise Buys: Golf Enterprise Buys will continue to gain momentum in FY12. A PAT Team convened in Spring 2011 evaluated all possible venues to expand the program. In addition, the team outlined life spans of selected golf course and driving range supplies to ensure replenishment of the items and provide consistency across the Army. Expansion of centralized buys will continue each year within both the retail merchandise and golf course supply items. (10) Garrisons paying for their water need to check their water bills to confirm they are only paying for the actual water and not the additional fees associated in providing the water. Those additional fees are the responsibility of the DPW. Please refer to AR215-1, Table D-1, Funding Authorizations, Footnote #10. (11) For Golftrac Transaction/Billing Codes, Click Here f. Bowling (POC is Ms. Wanda Arthur, IMWR-BO, DSN 761-5202 or COM (703) 681-5202, e-mail: Wanda.Arthur@us.army.mil.) (1) Participation is a key indicator in measuring if the Bowling Program activity is delivering the products and services to meet the customer demand. Activities shall identify their participation benchmark as part of their annual business plan performance against targeted benchmarks will be reported annually in conjunction with the Regions to IMCOM G-9. Consolidated Region submissions shall be provided to the above POC no later than 30 days after the conclusion of the fiscal year. The annual report is listed within the current IMCOM Campaign Plan, reports appendix. For the format for this reporting Bowling Lineage Report, Click Here. (2) When issuing a gift certificate, record the sales by crediting GLAC 267 (Miscellaneous Other Unearned Income) and debiting the appropriate offsetting GLAC. When the certificate is redeemed, record the transaction by debiting GLAC 267 and crediting the appropriate GLAC (generally GLAC 301 or GLAC 535/536). (3) Labor should be charged to the department code where the work was actually performed. In instances where employees work in multiple departments, use reasonable judgment to appropriately prorate the labor to department codes that reflect where the work actually took place. For example, when the same individual who collects money for the pro shop sales (39), lane fees (45), also works in the snack bar (14), their labor hours must be prorated to the appropriate department code based on the number of hours actually worked. This is necessary to accurately evaluate the 35 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE financial activity of different operating departments within the bowling program. In the case where an employee works 20 percent or less of his/her total hours in several different departments, the employee’s labor cost is not required to be prorated among the different departments. It may be reported in total in Department Code G1 – Administration. Management and administrative employees should report their labor and associated costs in department codes GL – APF Support-Normal Operations for Bowling Program Code KA, except NAF costs associated with resale that are to be reported in G1-Administration. Bowling program code LE administrative and management employees must be reported in department code G1, except when the >16 lane bowling program is located at a remote and isolated site (see AR 215-1, Table 5-2), in which case, department code GL-APF Support-Normal Operations is more appropriate. (4) Report depreciation expense for assets in an appropriate department code that reflects where the asset is used rather than reporting it all in department code G1. For example, the depreciation expense of bowling lane-dressing equipment is recorded in Department Code 88 – Property Operations Maintenance and Energy. (5) Other Operating Expenses, such as materials and supply expenses should be recorded in department codes that appropriately reflect where the materials and supplies are used. If supplies are purchased by a department then used by several operating departments, prorate the costs among the appropriate department codes. The intent of this is to assist with management decision making. (6) The cost of resurfacing bowling lanes is normally amortized over 24 months. If it is more realistic to amortize the resurfacing expense for less than 24 months, the expected life of resurfacing may be amortized over fewer months. The amortization period, however, may not exceed 24 months. To report lane-resurfacing transactions, use GLAC 154 – Prepaid Maintenance and Repair, to record the full amount paid in advance. The monthly expense amortized is reported in GLAC 658 – Equipment Maintenance and Repair Expense. Consult DFAS 37-1, Chapter 32 GLAC 154 and 658 nomenclature for recording details and normal contra GLAC that are to be used. (7) GLAC 503, Special Events Income is not to be used to report party or tournament income. Parties usually consist of food & beverage, lineage games bowled), rentals, accessories sales, etc. Party contracts in bowling should be broken down and recorded in the correct reporting departments and GLACs. (8) Concessionaire Commission Income is used for recording all income and fees including food, beverage, merchandise, or other income from a concession 36 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE agreement. If a concessionaire operates a food and/or bar operation, use GLAC 502 in the appropriate Food and Beverage Department. (9) For RecTrac Bowling Transaction/Billing Codes, Click Here. (10) Location codes will not be used as an administrative accounting mechanism; such use distorts the proper accounting of revenue and expenses. (11) The Bowling Program will participate in the Enterprise Buy Program. The products will be centrally procured against submitted purchase request, versus purchased using government purchase card. Bowling pins will be procured through the Enterprise Buy Program. Additional items may be identified based on aggregate requirements presented as part of the budget process. g. Tip Allocation: (POC is Bryan Hartsell, IMWR-FMC, (210) 808-0308, e-mail: bryan.hartsell@us.army.mil) The Tax Equity and Fiscal Responsibility Act of 1982, Public Law 97-248, requires "large" food and beverage establishments, in the 50 States and District of Columbia, to record and report to the IRS detailed information related to sales and tips on IRS Form 8027, Employer’s Annual Information Return of Tip Income and Allocated Tips. Most military installations are considered large as the determination is based on an average of more than 80 paid work hours per business day in all food and beverage operations. (1) All tip collecting food and beverage activities must track sales and tips on a daily basis and record information for use in the IRS Form 8027. (2) All locations considered exempt based on non-collection, or minimal volume (less than 2%), of tips should validate that claim on a quarterly basis to ensure continued compliance with the law. h. Recycling: (POC is EunSuk Park, IMWR-BO, (210) 808-0367, e-mail: EunSuk.Park@us.army.mil) For IMCOM MWR only the use of GLAC 538, Recyclable Material Income (Grant/Distribution) and GLAC 540, Recyclable Material Income, will be limited for use under Program Code TT- Recycling. i. Business Revitalization Program (BRP): (POC is Glenn Pietras, IMWR-BO, (210) 808-0364, e-mail: glenn.pietras@us.army.mil) 37 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (1) The BRP applies a systematic approach to ensure struggling operations increase programming and revenue in order to become viable. Operations are placed in the BRP when annual results have a budget variance and falls within certain criteria as follows: (a) Operations having variances of 3 or more of the 5 key measures (as outlined in paragraph 3, below) will be placed on a quarterly Trends Improvement Report (TIR) for Region review. The TIR will be a leading indicator report for operations that are on a downward trend from their budgets and indicating the operation may soon meet the criteria for inclusion in the BRP. This is a region report used to identify operations that may need increased focus and regional staff assistance. For operations placed on the TIR, the Garrison DFMWR will develop and submit a Review and Analysis (R&A) Improvement Plan addressing those measures. The R&A Improvement Plan spreadsheet is located on the MWR Business Plan Development Website http://www.businessplan.armymwr.com/. The Garrison DFMWR will utilize these spreadsheets and upload in their supporting documents on the website with their business plans for Region review and action. Garrison DFMWR will submit quarterly updates to their Region until the facility improves and is removed from the TIR or is placed on BRP list. (b) Operations having variances of 3 or more of the 5 key measures and one of the measurements out of tolerance is the NIBD percentage would be placed on the BRP list; scheduled for a centrally funded Mystery Shoppers visit and a value enhancement team (VET) visit (concentrating on the facilities considered to be in the most need of assistance). For operations placed on the BRP list the Garrison DFMWR will develop and submit an Improvement Action Plan addressing those measures. The action plan will be in addition to their overall Strategic Business Plan on the MWR Business Plan Development Website http://www.businessplan.armymwr.com/. The spreadsheet for the BRP Action Plan is located on the website. The Garrison DFMWR will utilize these spreadsheets and upload in their supporting documents with their business plans. The Garrison Commander will submit their approved plan to the Region for review and approval. The Region Director will approve the plans and submit a consolidated approval memorandum to IMCOM G-9 for validation. The Garrison DFMWR will submit semiannual updates to their Region until the facility is officially removed from the BRP list. Semiannual updates will be approved by the Garrison Commander. Regions are responsible to review, monitor and provide assistance continually to Garrison operations in the BRP. (2) BRP key measures follow: 38 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (a) Measure #1, Net Revenue: Actual Net Revenue dollars vs. approved budgeted Net Revenue dollars. If the actual dollars are below the budgeted dollars, by more than 15%, the Garrison DFMWR will investigate and provide written results/explanation for the variance and the action the Garrison is taking to resolve the variance with a time line for implementation. (Formula: actual dollars minus budgeted dollars = dollar variance divided by budgeted dollar = variance %) (b) Measure #2, Cost of Goods Sold (COGS): Actual % vs. approved budgeted %. If the actual COGS % is plus or minus the budgeted COGS %, by more than 5 percentage points, the Garrison DFMWR will investigate and provide written results/explanation for the variance and the action the Garrison is taking to resolve the variance with the time line for implementation. (Formula: actual % minus budgeted % = variance %) (c) Measure #3, Labor: Actual % vs. approved budgeted %. If the actual labor % is above the budgeted labor % by more than 5 percentage points, the Garrison DFMWR will investigate and provide written results/explanation for the variance and the action the Garrison is taking to resolve the variance with the time line for implementation. (Formula: actual % minus budgeted % = variance %) (d) Measure #4, Other Operating Expenses (OOE): Actual % vs. approved budgeted %. If the actual OOE % is above the budgeted OOE % by more than 5 percentage points, the Garrison DFMWR will investigate and provide written results/explanation for the variance and the action the Garrison is taking to resolve the variance with the time line for implementation. (Formula: actual % minus budgeted % = variance %) (e) Measure #5, Net Income Before Depreciation (NIBD): Actual NIBD % vs. approved budgeted NIBD %. If the actual NIBD % is below the budgeted NIBD % by more than 10 percentage points, the Garrison DFMWR will investigate and provide written results/explanation for the variance and the action the Garrison is taking to resolve variance with the time line for implementation. (Formula: actual % minus budgeted % = variance %) (3) Publication of the results will be in the first quarter of the following fiscal year. Operations will remain in the program for the remainder of the fiscal year. At the end of this duration, each operation will be reviewed. If operations no longer meet the BRP placement criteria the operation will be removed with IMCOM G-9 approval. Otherwise, 39 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE the operations will remain in the program until they no longer meet the BRP placement criteria. Cycle FY12 FY13 FY14 Fiscal Year Reviewed FY11 FY12 FY13 Publication Date NLT 31 Dec 2011 NLT 31 Dec 2012 NLT 31 Dec 2013 End of Program 30 Sep 2012 30 Sep 2013 30 Sep 2014 (4) New businesses or those re-opening after major construction are exempted from the program for one fiscal year following the official opening/re-opening date. The sole purpose of this exemption is to allow the operation to recoup reasonable losses associated with opening a new business. (5) A facility that is closed and then re-opened under a new name, program code or location code, but did not undergo any renovation or major construction, is not considered a new operation under this program guidance. 29. LIBRARY AND GENERAL LIBRARY INFORMATION SYSTEM (GLIS): (POC is Barbara Christine, IMWR-CRL, DSN 761-7208 or COM (703) 681-7208, email: Barbara.Christine@us.army.mil) a. Libraries are Category A activities which support readiness and the military mission; professional military and technical education and training, personal and technical skill development of members of the Army community; quality of life at home, when deployed or assigned to remote locations; voluntary education, lifelong learning; family support; transition and career assistance; relocation assistance; and leisure needs of the military community. Category A activities should be supported primarily with APF, through the UFM process, with the use of NAF limited to specific instances where APF support is prohibited by law or where the use of NAF is essential for the operation of the facility or program. b. On post libraries operate using the General Library Information System (GLIS) which facilitates automated services including book loans/returns, book reserves, and access to a variety of electronic databases supporting research, life-long learning, do-it-yourself projects, and child education geared to elementary and secondary school curriculums. Outreach services are provided through partnerships with other MWR activities, and for Families in outlying communities, through GLIS Web-based services available over the “My Library” operation on Army Knowledge Online. c. In addition to Family outreach and on post library support, the Army’s GLIS program also offers virtual library services to expeditionary forces. These services 40 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE include the ability to borrow material from GLIS libraries and to access full text magazines and newspapers, eBooks, downloadable audio books, practice test for college entrance exams and ASVAB, automotive repair manuals and college research material for classes, exams, and research papers. 30. SPORTS, FITNESS, AND AQUATICS: (POC is Darrell Manuel, IMWR-CR, or COM (210) 808-0191, email: darrell.manuel@us.army.mil.) Physical fitness, Soldier/Unit Sports and Aquatics are Category A programs and are funded primarily with APF, with the use of NAF limited to specific instances where APF support is prohibited by law or where the use of NAF is essential for the operation of a facility or program. Programs are structured to maximize Soldier physical readiness, improve mental well-being and overall fitness. Garrisons should ensure sports; fitness and aquatics activities are recorded in the correct program codes IAW with the program codes changes made in FY10: a. Program Code HB was renamed “Physical Fitness Facilities” in FY10 and is used to report activities within dedicated facilities designed, equipped, and staffed to support Soldier fitness (directed or self-directed). b. Program Code HJ was established to report support provided to Soldier water survival and physical readiness training (CAT A). Aquatics Training enhances Soldier physical readiness and improves swimming ability and confidence. Program Code JF will continue to be used for reporting Recreational Swimming Pools and swimming activities. Recreation Swimming Pools/Activities are Category B programs and should receive substantial amounts of APF support. Water parks, spray parks, etc. are Program Code LA, Aquatic Center, Category C activities. c. Program Code: HH Sports/Athletics (directed and self-directed) is a Category A program providing opportunities for Soldier/Unit intramural athletics. d. Program Code: JA Sports (above intramural level) is for Category B sports activities (e.g. Varsity Sports Team, Post Team, Army Ten Miler Team, etc) which are athletics above unit-level Sports Program. 31. CONSOLIDATED FITNESS EQUIPMENT PROCUREMENT: (POC is Marlon Martin, IMWR-CR, DSN 761-1544 or COM (703) 681-1544, e-mail: marlon.martin@us.army.mil 41 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE a. IMCOM G-9 has negotiated NAF contracts for specific cardiovascular and strength equipment. These centralized contracts provide additional volume price reductions and stipulated service delivery efficiencies over and above those available to individual garrisons ordering equipment independently. Blanket Purchase Agreements (BPAs) are available for garrison/regional use for a number of required items not covered under the central contracts for equipment required by the MWR Baseline standards. b. The following guidance is applicable to those garrisons/regions within the IMCOM structure. c. Centralized management and standardization of purchases and service delivery methodology are critical aspects of IMCOM’s drive to uniform levels of service across the Army. The following guidance applies to all purchases of fitness equipment covered by the Centralized Procurement and mandated by standard: (1) Strength Equipment: Specific equipment required by the Army’s MWR Baseline Standards for Physical Fitness facilities will be purchased using NAF contract NAFBA1-07-D-0037 (Nautilus selectorized) and NAFBA1-07-D-0038 (Life Fitness/Hammer Strength plate loaded, free weights). No installation will purchase like (but different branded) strength equipment included in the central NAF contracts and required by the baseline standards. IMCOM G-9 will place delivery orders against these contracts in the second quarter of the fiscal year. Additional delivery orders may be placed by IMCOM Garrisons to meet bona fide out of cycle requirements. (2) Cardiovascular Equipment: Specified equipment required by the Army’s MWR Baseline Standards for Physical Fitness facilities will be purchased using contracts under negotiation in FY11. Contract information will be disseminated under separate cover. Once the new contracts are in place, no installation will purchase like (but different branded) cardiovascular equipment included in the central NAF contracts and required by the baseline standards. IMCOM G-9 will place delivery orders against these contracts in the second quarter of the fiscal year. Additional delivery orders may be placed by IMCOM Garrisons to meet bona fide out of cycle requirements. (3) Funding: Fitness equipment will be centrally funded. However, in order to meet requirements of generally accepted accounting principles, equipment must be paid for by the garrison in order to add it to sensitive item inventories. Because of this requirement, HQ, IMCOM G-9 will transfer funds to the garrison upon receipt of the receiving report. NFS will then pay for the equipment from funds transferred. This process will be accomplished automatically without further action from the garrisons. 42 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (4) General instructions for centrally purchased Equipment under the IMCOM Bulk Purchase Program: (a) Upon placement of the order, the vendor will coordinate delivery date & time with the Garrison POC. Upon receipt of property, the Garrison POC will complete the DD250 (receiving report), providing copies to the NAF Supply/Property Book Officer (PBO), as well as the Region Recreation Program Manager and IMCOM G-9 Contracting Officers Representative (COR). The COR will process the receiving reports. All property purchased under the terms of these contracts will be recorded on the NAF sensitive item inventory and insured under RIMP. (b) Maintenance and repair of equipment still under warranty – the serial number of the unit must be provided when requesting a service work order. The primary POC for each Contract follows: LIFE FITNESS 10601 W. Belmont Avenue Franklin Park, IL 60131 Program Manager for Contract: Pat Odell, Director, Government Sales Phone: 301-862-5363, Fax: 301-862-5454 E-mail: pat.odell@lifefitness.com Equipment: Treadmill, Stair Climber M&R support --Call: 800-494-6344, press option #3 PRECOR INCORPORATED 20031 142nd Avenue NE Woodinville, WA 98072-4002 Program Manager for Contract: Frank Palmer, Gov’t Sales Manager Phone: 817-429-2407, Fax: 817-561-2564 E-mail: frank.palmer@precor.com Equipment: Elliptical, upright and recumbent bikes M&R support -- Call: 888-665-4404, technical support NAUTILUS GSA (Tactical Fitness) 6465 Dunbar Dr. PO Box 1389 Hudson, OH 44236 43 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Phone 1-800-785-9073 E-mail: customersupport@nautilusgsa.com (5) Contract Requirements: (a) Program Management. The designated POC from the Garrison is responsible to coordinate with the Contracting Officer and/or IMCOM G-9 COR on any issue related to the successful performance of the contract, including coordination of logistical &/or warranty issues. (b) Maintenance and Repairs. - 48 hour response time for equipment under warranty - Installation of parts will be completed within three (3) calendar days after vendor notification (c) Contractor Logistical Support. Contract requires the vendor to provide inside delivery and set-up within CONUS and setup OCONUS. Most deliveries are performed by qualified subcontractors. Any issue with a subcontractor must be reported to the Contract vendor POC and the IMCOM G-9 COR. (d) Training. Contractor will provide both user and service training at time of install. Additional training tools (DVD’s, Websites, etc.) are typically provided by the vendor and are valuable education tools, whether as a refresher or for incoming staff. Contracting Officer: Caydra Speed, IMCOM G-9 NAF Contracting Directorate (IMWR-NCA), 4700 King Street, Alexandria, Virginia 22302-4415. Tel (COM) (703) 681-5306, DSN 761-5306; FAX (703) 681-5362/63; e-mail: caydra.speed@us.army.mil. Contracting Officer’s Representative: Marlon Martin, Program Manager, Soldier Programs & Community Recreation, COM) (703) 681-1544, e-mail: marlon.martin@us.army.mil. 32. RECREATION CENTERS: (POC is Sandy Nordenhold, IMWR-CR, DSN 420-0204 or COM (210) 808-0204, email: sandra.nordenhold@us.army.mil.) Program Code HC Recreation Centers are Category A activities which deliver a full range of social, educational, cultural, and recreational opportunities to the military community to promote mental and physical fitness. Installation Recreation Centers 44 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE provide a single location for recreation and leisure activities/facilities such as special events, meeting rooms, internet cafes, online gaming, big screen TV/DVD viewing, board games, chess, darts, poker, billiards and food and beverage operations. Recreation Centers have the possibility to explore a variety of organized programs such as cooking, languages, tours, tournaments, leagues, unit or family events, BOSS lounge/office and partnerships with all MWR activities. 33. BETTER OPPORTUNITIES FOR SINGLE SOLDIERS (BOSS): (POC is Joanne Geer, IMWR-CR COM (210) 808-0294, DSN 420-0294 email:joanne.geer@us.army.mil.) a. Program Code QD was renamed to BOSS in the FY10 IMCOM G-9 Program Operating Guidance. BOSS is a Category A MWR activity which supports single Service member concerns such as morale, living environment, personal growth, and development. BOSS has three primary types of programs which are referred to as pillars; they are Quality of Life, Community Service, and Recreation and Leisure. b. The APF support provided via the UFM process is to be reported in accordance with the UFM accounting procedures for Department code GL. Department Code 9F is to be used for BOSS NAF activity. Any revenue in the BOSS program, for example GLAC 503 – Special Events Income or GLAC 553 – Commercial Sponsorship Income, is intended for the benefit of the Single Soldier. Revenue generated by the BOSS program during a given fiscal year will be made available to the program until executed in accordance to the BOSS budget plan. The BOSS treasurer and MWR BOSS Advisor will compile budget information. Prior to submission, the BOSS president and the MWR BOSS Advisor will conduct a final review. Once approved, the BOSS program budget will be submitted as part of the garrison MWR program total submission. c. The BOSS executive council will recommend approval of all procurement requests. All requests must be forwarded to the MWR Advisor for processing of final approval and signature. Soldiers will not sign procurement documents. A frequently asked question (FAQ) from BOSS managers and participants: Question: "We are developing next year's NAF Annual Operating Budget (AOB) input and my Financial Management Division Chief tells me I cannot plan a dinner and dance for participants next November because there is not enough NAF funding available for BOSS. However, I know we have earned at least $5,000 during the year and I have spent only about $3,500 through September, so where does the balance of the money go, and why can't I plan to use the unspent amount ($1,500) next year?" 45 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Answer (two parts): First, accounting for Army NAF follows the Generally Accepted Accounting Principles (GAAP). At the fiscal year end (30 September), NAF income and expense balances are moved to retained earnings on the Balance Sheet. This is a standard bookkeeping entry that does not affect the cash in the bank. At 1 October, the opening income and expense balances on the Income Statement are set back to zero. This is why we hear, "at the end of each fiscal year all income and expenses of the BOSS activity lose their identity." Second, MWR BOSS program managers, through the FMD, provide input using the Annual Operating Budget (AOB) and Capital Purchases and Minor Construction (CPMC) budget process, then make overall funding decisions based on the total resources available. To assist with competing for NAF funding in the new FY, the MWR BOSS programmer needs to develop a "Sub-Ledger" to track the on-going financial transactions of the various BOSS activities (ask for assistance from the FMD for setting up and maintaining a "Sub-Ledger" record). The Sub-Ledger will aid in determining what activities were most financially successful, and will make it easier to budget future activities. The sub-ledger record should be reconciled monthly with the MWR fund's BOSS income statement (Department Code 9F). Note that in accordance with HQ IMCOM guidance, IMCOM Garrison MWR BOSS program managers will maintain the described sub-ledgers. In addition, IMCOM garrisons will ensure that funds are available for use by BOSS in instances where BOSS income generating activities/events occur in one fiscal year, but the expenditure is planned for/ budgeted to occur in the next fiscal year. Finally, the best way to maintain and make use of BOSS NAFs is to strive for a realistic/detailed budget coupled with on target budget execution. Rather than requesting that BOSS NAFs be “fenced”, think in terms of planning, budgeting and executing your budgeted activities. Remember; “Hope is not a method” and that there is no substitute for good planning and budget execution. 34. WARRIOR ZONES: (POC is Joanne Geer, IMWR-CR COM (210) 808-0294, DSN 312-420-, email: joanne.geer@us.army.mil) a. Program Code WZ, Warrior Zone, is a Category B MWR activity; a multi-purpose facility where Soldiers can socialize and participate in individual and competitive activities. The authority for Warrior Zones is based on the establishment of Service Member Techno-Activity Centers (Techno Centers) as a new Category B Morale, Welfare and Recreation Program by the Department of Defense in November 2009. 46 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE b. Primary mission is to provide, at no cost to the Soldier, recreational and competitive activities using state-of-the-art platforms (arcade, audio, console, handheld, online gaming, and PC) for a variety of genres (action, adventure, role playing, simulation, sports, computer gaming, tournaments and strategy) services. Services may include fee-based activities for tournaments and special events. They may also include state of the art sound and lighting for commercial, high tech entertainment and sporting events, Wi-Fi access, special events, social activities, and meeting space. The fee-based nature of the WZ activities, with their focus on state of the art entertainment and gaming, differentiates the program from Category A Recreation Center programs. While targeted at junior enlisted personnel, the center should be configured to accommodate diverse service and designed with sufficient flexibility to allow modifications based on changing technology. Food and beverage elements are Category C activities and should be recorded in department codes 01 or 14 as appropriate. Slot machines are not permitted. Patronage is restricted to enlisted personnel and their accompanied guests, 18 years of age and older. c. Consistent with DoD Instruction (DODI) 1015.10, Category B activities have a limited ability to generate revenues. Consequently, Warrior Zones are authorized APF IAW the guidance in AR215-1 for Category B programs. 35. COMMUNITY ACTIVITIES CENTER (CAC): (POC is Sandy Nordenhold, IMWR-CR, DSN 420-0204 or COM (210) 808-0204, email: sandra.nordenhold@us.army.mil.) CACs were designed to provide a wide array of MWR programs within the same physical facility. Within the facility each program’s funding authorization, budgeting and reporting is to be treated as the program is in a stand-alone facility. While the initial concept primarily focused on the housing of recreation centers, outdoor recreation programs, arts and crafts centers which are all Category A and B programs, the concept has expanded in recent years to include some Category C programs. Inclusion of Category C programs does meet the intent of the CAC concept but the inclusion of these types of programs requires management to ensure funding authorizations are not violated. Management is reminded that the CAC is not a separate MWR program but refers to the facility. There are multiple programs collocated within a CAC, each program must use its respective program code for all financial reporting. There is no program code for a CAC. 36. LEISURE TRAVEL SERVICES (LTS): (POC is Dan Yount, IMWR-CR, COM (210) 808-0432, email: Dan.Yount@us.army.mil.) 47 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE a. Program Code LS – Commercial Travel is no longer a valid program code based on a change to the DoDI 1015.10, 9 Jul 09. All Leisure Travel Services revenues should be coded under Program Code KD. b. Program Code, KD - Leisure Travel Services is to be used to report financial activity generated by traditional services such as arranged group tours regardless of individual components of the activity, hotel reservations, drive package tour arrangements, tour service/handling fee income, scenic rail arrangements, as well as vacation travel arrangements that are incidental to the LTS operation – for example cruises, package vacations, and specific air travel arrangements made in conjunction with vacation packages bookings. c. As a reminder, ensure that only the mark-up is recorded for the consignment ticket(s) sold, and not the entire ticket price, using GLAC 550 – Consignment Income. d. Commercial Travel Contracts: The CONUS garrison MWR activities that currently contract to provide on post leisure travel offices are urged to evaluate their future need for contracted leisure commercial travel services. Morale, Welfare and Recreation managers should review volume of sales handled by the contractor, including the cost of providing facilities and utilities to the contractor, the availability of off post agencies and online web sites, compared with current concession fees paid to the MWR NAFI. Recent data indicates more than 60% of soldiers acquire their airline travel arrangements either online or from other off post sources. It has been proven that on-base LTS offices are capable of providing key non air services, for example, cruises, vacation packages, and lodging reservations, at less cost to the soldier and with substantially greater net income to the NAFI than from using commercial travel offices. Where a NAFI has contracted commercial travel services and from which contracts fees are derived, such fees will be recorded using Program Code KD and GLAC 541 (Commercial Travel Office Commission Income) and Department Code B7 (Tours and Travel Services). e. Baseline Recreation Standards cite a responsibility for LTS offices to assist patrons in booking their own air travel arrangements. The standards were created with the current circumstances in mind, and with an assumption that competing financial factors would eventually price commercial travel contractors off military garrisons. For FY11, MWR program and financial managers should plan and budget for an end to Commercial Travel Contracts: ITR offices that have not yet done so should initiate cruise sales programs. As revenues increase, NAFIs should seek to recruit and employ qualified travel agents to support sale of cruises and other non-air services with full commission adhering to the ITR office. Current ITR managers and staff should attend 48 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE training that will qualify them to provide non-air travel services which will increase NAF earnings. f. Equipment: Garrison ITR offices which have not yet done so, should budget to purchase a BOCA Thermal Ticket Printer (Specifications: Micro 22/42 Boca thermal Ticket Printer, 8ips, 203DPI/2”+, Label/Ticket, No Cutter, Heavy Duty, High Volume Network Printer). This printer will produce vouchers and tickets with most input entered via a scanned bar code, resulting in significant labor productivity savings and a superior, more professional appearing product for the customer. The process will also support automatic printing of non-reserved General Admission tickets on-demand, thereby saving garrisons the cost of acquiring pre-printed tickets from outside vendors for special ticketed events presented locally. Minimum requirement to use the printer system of RecTrac Version 10.1. The Army, Navy and Marine Corps anticipate conversion of major national ticket suppliers from “hard” tickets maintained in inventory, to tickets produced via a link to the vendor’s commercial website(s) via interface with RecTrac. The intent is to eventually eliminate one hundred percent of pre-printed ticket stock, thereby eliminating the requirement to conduct extensive monthly inventories of all tickets. 37. OUTDOOR RECREATION. (POC is Mr. John O’Sullivan, IMWR-CR, DSN 7615373 or COM (703) 681-5373, e-mail: john.osullivan1@us.army.mil.) The purpose of the program operating guidance for Outdoor Recreation (ODR) programs is to ensure all ODR programs report in a manner reflective of DOD and Army policy. a. The Outdoor Recreation (ODR) program can involve many diverse program elements and categorizations within an ODR organization. The overall ODR organization will involve programs, facilities and financial management in some combination of the following: (1) Category A: (HF) Parks & Picnic Areas (2) Category B: (JE) General Outdoor Recreation; (JK) Small RV Parks/Campgrounds; (KB) Marinas without Private Berthing; (KC) Equipment Checkout Program; (KJ) Stables without Private Stalls (3) Category C: (KK) Large RV Parks and Campgrounds; (LA) Aquatic Centers; (LF) Recreational Lodging; (LG) Marinas with Private Berthing; (LH) Skating Rinks (Ice or Roller) Free Standing; (LK) Stables with Private Boarding Stalls; (LL) Rod & Gun; (LM) Parachute/Skydiving; (LP) Flying; (LW) Recreational Equipment Rental/Sales 49 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE b. Warrior Adventure Quest (WAQ). Approved programs will receive funds distribution from IMCOM G-9. Financial reporting for WAQ will be cited in JE (Outdoor Recreation Program General). Department GF (APF Support – Expanded Operations). The memorandum announcing the distribution will include all other financial reporting requirements. c. Waterfront Operations, those activities associated with lake fronts, river and ocean beaches, are authorized to be reported using Department Code 50 – Waterfront Operations, under Outdoor Recreation program codes: (1) HF – Parks & Picnic Areas (Category A). (2) JE – Outdoor Recreation Program General (Category B) (3) JK - Small Travel Camps/Campgrounds (Category B) d. Aquatic Centers/pools will continue to report under Program Code LA – Aquatic Centers (Category C) using the department codes that currently exist. e. Sport Shooting facility operations are reported under Program Code LL – Rod & Gun (Category C). Non-facility-based Rod & Gun-type activities may be reported under JE using an appropriate department code such as 44 (Instruction Fees), 55 (Rod and Gun Skeet/Trap Shooting), 59 (Hunting), 5C (Fishing), etc. f. Equipment Checkout: See AR 215, Chapter 8-25, Para 5, for defined differences between equipment checkout (Category B) and equipment rental (Category C). Note that Department 60 (equipment issue) can be used to identify/report Category B program support elements within outdoor recreation in program codes JE or KC. g. Travel Camp/RV/Campground Definitions: See AR-215-1 (8-25, e) for descriptions of small and large RV campgrounds. Camp space refers to designated campsite, RV site, or shelter site (e.g. cabin or cabanas), supported with tent pad, RV pad, or shelter, parking space (for POV), equipment (e.g. picnic table, BBQ grill, lantern stand, etc.), and individual utility hook-ups. Utilities are all inclusive electrical, potable water and sewage (either direct connection or supported with on-grounds dump station). (1) JK Small Campground (Category B) : Has less than 100 camp spaces (as defined above). A greater number of primitive campsites (don't fully meet "camp space" definition), or inclusion of shower and washhouse facilities will not otherwise cause a change in category. 50 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (2) KK Large Campground (Category C): Has 100 or more camp spaces (as defined above). Grounds, at minimum, are supported by shower and washhouse facilities. h. Stables Operations: The boarding of private mounts for a fee, not to exceed 35 percent of available stable space, is authorized under a Category B MWR program code (KJ). When operations support both government and private mounts and the 35 percent limitation is exceeded, stables will report Category B government mount related operations in KJ and will operate/report their private boarding services under the Category C program code (LK). i. Marina Operations: The berthing of private boats (not to exceed 35 percent of available berths) is authorized to be reported under Category B program code KB. When operations support both berthing for both government and private boats and the 35 percent limitation is exceeded, marinas will report Category B government boat related operations in KB and will operate/report their private berthing services under the Category C program code (LG). j. Recreational Lodging. The appropriate Program Code for Category C Recreational Lodging is LF (Cabins, Cottages and Recreational Guesthouses). Based on a datacall issued jointly by Soldier & Community Recreation and Business Initiatives group in June 2009, the following Category C Recreational Lodging definitions were established: (1) Stand-Alone Lodging (a) Cabins-small, usually wood structures that are typically found in rural/resort areas. (b) Cabanas-small structure most commonly built in tropical climates near bodies of water. (c) Cottages-typically a rural or semi-rural location and may have a second upstairs level. (d) Manufactured/Modular Homes-also known as prefabricated housing, it is assembled in a factory and then transported to the intended site. They are offered in many bedroom and bath configurations. (2) Multiple-Unit Lodging 51 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (a) Lodge - a rustic accommodation that has a more rural location that may be themed such as (mountains, beach, etc.). (1) Standard room provides the basic amenities that travelers need usually in a one or two bed configuration. (2) Suite room designed for maximum comfort usually has a separate sitting/sleeping/dining area. (b) Hotels are a multi-room structure usually offering travelers a variety of room types with different levels of service. (1) Standard room provides basic amenities travelers need usually in a one or two bed configuration. (2) Suite room designed for comfort with separate areas for rest and relaxation. Room configurations are usually contingent on the level of service being offered. (c) Apartments are a multi-room structure that can provide a variety of floorplans based on the needs of the traveler and typically in one, two and three bedroom arrangements. (1) Standard Town Homes - typically a terrace or row house that is usually narrow with multiple floors. (2) Deluxe Town Homes - the same as a standard but with unique architectural features and possibly more amenities such as crown molding, stainless appliances, etc. (3) Studio - a particular type of small apartment that is usually occupied by only one to two people. (4) Duplex – a particular type of apartment that has two units or levels and many times in a two-story configuration. Occupancy is a key indicator in identifying whether a Recreational Lodging activity is meeting the demands of their customers. Occupancy percentages should take into consideration the number of rooms and the number of days per year the facility is open. Activities shall identify their occupancy benchmark as part of their annual business plan. The Recreational Lodging Quarterly Datacall will assist in tracking occupancy rates and will be distributed in July. Regions will collect the datacalls and forward to the above POC no later than 30 days after the conclusion of each quarter. 52 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE CAT C Recreational Lodging will participate in the Enterprise Buy Program. The products will be centrally procured against submitted purchase request, versus purchases made using a government purchase card. 38. ARTS & CRAFTS PROGRAM: (POC is Linda Ezernieks, IMWR-CR, DSN 761-7754 or COM 681-7754, email: Linda.Ezernieks@us.army.mil.) a. The Arts and Crafts Program is a Category B MWR activity, provides educational, self development activities that advance technical knowledge and skills and offer opportunities for creative growth. Activities may be offered in a dedicated Arts and Crafts facility with tools and equipment set up in a studio environment or in other types of recreational facilities on the garrison. b. Resale services and supplies offered in arts and crafts facilities are in support of skill development programs offered. Net income from resale items should be maximized, however COGS for resale items should be budgeted realistically. c. Structured classes at different skill levels, workshops, demonstrations, and exhibits should be offered in addition to the open shop studio environment. Standard Department Codes use by Arts and Crafts are 34-Arts and Crafts Materials, 44Instruction Fees, 91-Woodworking, 92-Photography, 93-Multicrafts, 96-Engraving, 97Screen Print Shop, F1-Miscellaneous, F2-Misc Sales, G1-administration, GL-APF Support-Normal Operations, GF-APF Support-Expanded Operations, GH-APF SupportSecurity and GJ Emergency Essential Civilian. Department Code 37-Gift Shop should not be used since Department Code 34 already includes sales of finished products. d. Labor should be charged to the department code where the work is performed. If an employee works in multiple departments, the labor should be prorated among departments. Expenses for tools and supplies should be charged to the department where they are used. Managers should budget for awards for local arts and crafts and photo contests. 39. AUTOMOTIVE SKILLS PROGRAM: (POC is Linda Ezernieks, IMWR-CRDSN 761-7754 or COM 681-7754, email: Linda.Ezernieks@us.army.mil.) a. The Automotive Skills Program is a Category B MWR activity, provides garage type facilities, equipment, technical instruction, skilled assistance and problem solving services. The primary focus of the program is to develop individual skills and to provide a self-help alternative to commercial repair garages. Incidental repair services for a fee 53 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE may be done as a resale operation on a space available basis when it does not interfere with the skills program. Structured classes in basic auto repair and maintenance should be offered in addition to the self help open shop program. Automotive personnel should make every effort obtain ASE certification. b. Standard Department Codes used by Automotive Skills are 64-Equipment Maintenance and Repair Services, 94-Auto Shop, 35-Auto Parts, 9E-Auto Stripping Operations, 95-Car Wash Operations, F1-Miscellaneous, F2-Misc Sales, G1administration, GL-APF Support-Normal Operations, GF-APF Support-Expanded Operations, GH-APF Support-Security and GJ Emergency Essential Civilian. Department Code 64-Equipment Maintenance and Repair Services is to be used only for equipment used in Auto Skills program. Department Code 39-Sports Specialty Pro Shop should not be used by Auto Skills. c. Labor should be charged to the department code where the work is performed. If an employee works in multiple departments, the labor should be prorated among departments. Expenses for tools and supplies should be charged to the department where they are used. d. A separate Category C automotive service garage may be established (per guidance in AR 215-1, Chapter 8-10, paragraph b (18)) if a demand exists beyond incidental repair and maintenance. AR 215-1 permits authorized patrons to use the Automotive Skills facility to inspect and perform mechanical work on a vehicle they plan to purchase. Resale services are offered in support of the auto skills program and should be equal to or less than offered outside the garrison. COGS in Automotive Skills facilities which have resale operations should be budgeted realistically and should never exceed 100%. 40. CYS SERVICES BUDGET GUIDANCE: (POC is Sonia Rolland, IMWR-CYS, COM (210) 808-0240, e-mail: sonia.rolland@us.army.mil. a. Family Child Care (FCC) Subsidies. Garrisons should continue to use current garrison FCC Subsidy process and rates to start FY12. During first quarter FY12 garrisons will receive additional guidance for implementation of centrally funded subsidy. b. EDGE! and HIRED! Programs must budget for labor and operating expenses using the program/department codes outlined below. Any garrison wishing to begin an EDGE! or HIRED! Program must receive approval from Region/IMCOM G-9-CY prior to budget submission. 54 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE (1) The department code to budget for labor/benefits and associated operating expenses (travel, training, supplies) for oversight of the EDGE! and HIRED! Program is GL-APF Support – Normal Operations. (2) When reporting pure NAF income from fee collection, use GLAC 501 – Service/Recreation Activity Income. When reporting pure NAF expenses for the EDGE! and HIRED! Programs operations where services are procured from another MWR program on the garrison the costs are to be budgeted and reported using GLAC 798 – Intrafund Transaction Expense within the following: i In Youth Services, use program code JM-Middle School / Teen Programs (MS/Teen) and department code 7L-Recreation/Activity. ii In School Age Services, use program code QL-School Age Services (SAS) and department code 7Q-Before/After School Care. Additionally, the MWR program providing the service will report the income received from CYS Services as GLAC 598 – Intrafund Transaction Revenue. (3) For Child Development Homes and 24/7 Homes budget for labor and operating expenses using program code JG-Child Development Center Programs (CDC) using department code 73 – Full Day Care. For Kids on Site (KOS) budget expenses under program code PG -Outreach Services – CYS Services and Central Registration using department code 7C-CYS Options / Support. Garrison Child and Youth Services (CYS) programs with unmet demand must plan to operate at least one CD Home. (4) For hourly care provided in a stand-alone facility or rooms(s) that meets CDC fire, safety, and health standards so that parents are not required to remain in the building or immediately adjacent budget for labor and operating expenses using program code JG-Child Development Center Programs (CDC) using department code 74 - Hourly Care. If hourly care is provided in a facility or room(s) that does not meet the CDC fire, safety, and health standard and parents must remain on site, then budget expenses under program code PG -Outreach Services – CYS Services and Central Registration using department code 7C-CYS Options / Support. (5) For new facilities, budget labor and operating expenses using the following information as provided in NETCALL 2008-128 SUBJECT: Staffing Requirements for Newly Constructed Child, Youth & School (CYS) Services Facilities: 55 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE Time 18 Months from Opening 12 Months from Opening 6 Months from Opening 4 Months from Opening 3 Months from Opening 1-2 Months from Opening Event Develop staffing needs for the new Facility-staff needed for each room, percent of part time, full time and FLEX, determine the staffing schedule. (CYS) Develop and implement a hiring action plan to transition to the new setting. (CYS and HR) Establish a transition team to include current Coordinator, Directors, Trainers, Program Operations Specialist, and HR staff. Begin marketing initiative to recruit new staff. Arrange for “job fairs” etc. (CYS and HR) New managers on-board. Training of new managers begins. Notify current staff and new hires who will move to the new Facility. Interview and hire for new direct in-ratio positions. Finalize staffing patterns to include pairing of new and current staff. Train new staff using modified Individual Development Plan. (6) Based on the wording of the EXORD for the fee policy which states that garrisons currently offering child care fee reductions to staff must present a request and business case for continuation of the Operational Hardship not later than 15 Nov 10, if your business case and request has been submitted to ACSIM as required but you have not had a final approval or denial, budget the amount in GLAC 548 (Discounts and Special Offers Discounts). Any Garrisons that did not already have a staff fee reduction at the time the EXORD went out and requested permission to do so should not institute a new Operational Hardship fee reduction until they hear back from ACSIM. When answer is received from ACSIM, please follow their guidance. (7) FY12 Army Family Covenant (AFC) expenses (those designated in matrix at Enclosure 7 NAF Program Budget Guidance are funded under baseline requirements. An estimated allocation for AFC requirements will be included in the CYS Services Annual Allocation. Budget expenses using department code GF-APF Support Expanded Operations using Child and Youth program codes QA, QB, QC. The Army Family Covenant reporting tool (AFC Tool) will continue to be completed monthly for these expenses. Garrisons should ensure expenses in both the AFC Tool and SMIRF financial records are reconciled. (8) For FY12 Child Development Services Program Guidance, see CHILD AND YOUTH SERVICES OVERVIEW and CHILD DEVELOPMENT SERVICES (CDS) and SCHOOL AGE SERVICES (SAS) matrices at Enclosure 7. These matrices provide 56 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE standardized department codes for all CYS programs. Budgeting/reporting any department code other than those listed on the matrices require prior coordination with IMCOM G-9-CY. These standardized codes are to ensure continuity and uniform reporting within these program areas throughout Army MWR. (9) For FY12 Youth Services Program Budget Guidance, see YOUTH SERVICES (YS) matrix at Enclosure 7. This matrix provides standardized department codes for all CYS programs. Budgeting/reporting any department code other than those listed on the matrix require prior coordination with IMCOM G-9-CY. These standardized codes are to ensure continuity and uniform reporting within these program areas throughout Army MWR. 41. ARMY VOLUNTEER CORPS : (POC is Paulla Savage, IMWR-FP, (703) 6815372, e-mail: paulla.k.savage@us.army.mil; Denise James, IMWR-FP, (210) 808-0404, e-mail: Denise.James1@us.army.mil; Lisa Coller-Willadsen, IMWR-FP, (210) 808-0405, e-mail: Lisa.Willadsen1@us.army.mil.) All Family and MWR organizations using volunteers, including Army Community Service (ACS), Army Family Action Plan (AFAP), and Army Family Team Building (AFTB) should program NAF for appropriate volunteer recognition expenses and reimbursement of volunteer incidental expenses. Volunteers authorized by 10 USC 1588 may be reimbursed for certain incidental expenses associated with their volunteer service. AR 608-1, 5-10, g (3) provides detailed guidance on determining whether to reimburse the volunteers with APF or NAF. Typically volunteers may be reimbursed for training, travel, mileage, parking, telephone, and child-care expenses. See AR 215-1, 5-13.m. Volunteers from the local area may at times be authorized reimbursement for meals when supporting a conference concerning Army Family programs or quality of life/well-being issues. Expenses such as certain meal surcharges incurred as a result of voluntary services, reimbursements of volunteers in the Reserve Components, and methods to reimburse child care expenses using NAFs are established in AR 215-1. See AR 215-1, 5-13.m(2). Recognition programs may include mementos, identifying insignia such as pins and nametags, recognition ceremonies to include food and beverages for those being recognized. The AFTB and AFAP programs are eligible for commercial sponsorship for their events. See AR 215-1, 11-7.a. NAF may only be used when APF are not authorized or not available. See AR 215-1, 5-13.a(3), d(1)(a), m, and q for additional information. 42. ARMY COMMUNITY SERVICE: (POC is Ramon Martinez, IMWR-FP, (210) 8080427, e-mail: ramon.martinezgonzalez@us.army.mil.) 57 Enclosure 5 FY12 PROGRAM OPERATING GUIDANCE a. Appendix J to AR 608-1 provides general guidance on the operation of the NAF FRG Supplemental Mission Activity. NAF department code “9J” has been created to meet financial reporting requirements. The Installation Management Command’s Letter of Instruction for managing the FRG Supplemental Mission Activity has been published (IMWR-FP, Subject: Letter of Instruction (LOI) – Family Readiness Group (FRG) Supplemental Mission Activity, 14 March 2007) along with IMWR-FMC NAF Financial Management Memorandum 07-01, subject: New Department Code – Family Readiness Groups, 26 April 2007. NETCALL 2009-05, Subject: Family Readiness Group Program Funding Guidance, was published 2 February 2009 to clarify FRG funding practices. In FY11 ACS will reimburse CYSS for child care provided for official FRG meetings, regardless of the units' status in the ARFORGEN cycle. Units desiring to utilize this program will coordinate with the supporting ACS to provide cost estimates and meet accounting requirements. IMCOM provides child care through CYSS to encourage attendance at official monthly FRG meetings in support of the FRG mission to disseminate command information, provide mutual support between command and FRG membership; and help Families solve problems at the lowest level. b. Soldier and Family Assistance Center (SFAC) Donations Management Memorandum of Instruction (MOI) has been published and may be accessed at http://www.myarmyonesource.com/default.aspx. All donations to SFACs are processed at the garrison and centrally managed by the IMCOM G-9 Family Programs Directorate through the Supplemental Mission Non Appropriated Fund Instrumentality. Questions about donations supporting Wounded, Ill and Injured Soldiers and their Families may be directed to Charles O'Leary, SFAC Program Manager, (210) 808-0345, e-mail: charles.oleary1@us.army.mil or Chris Watson, SFAC Support Specialist, (210) 8080344, email: christopher.a.watson@us.army.mil. c.Eligibility for Exceptional Family Member Program (EFMP) respite care funding will be based on EFMP enrollment and exceptional Family member’s medical or educational condition. Qualifying Families are eligible to receive up to 40 hours of EFMP respite care monthly for each certified exceptional Family member. If additional hours are needed, the Army Community Service (ACS) Director may submit an electronic request for exception to policy through their IMCOM Region to IMCOM G-9. Installation ACS staff must use the Family Services Needs Matrix to determine allowable hours and cost per month. The EFMP Respite Care monthly reports must be received by IMCOM G-9 no later than the 15th working day of each month (for the previous month). POC is Sharon Fields, IMWR-FP, DSN 420-0067 or COM (210) 808-0067, e-mail sharon.g.fields@us.army.mil. 58 Enclosure 5