Final Review
Communication Applications
This review is not a grade. However, I will give you 100
points x2 (quiz grade) extra credit for completing the review.
Your exam will be a 100 question multiple choice, matching
and true/false exam with a scantron based answer document.
Vocabulary:
Levels of Communication
Interpersonal Communication –
Intrapersonal Communication –
Small Group Communication –
Public Communication –
Mass Media –
………………………………………………………………………………………………
Stage Fright –
Topophobia –
Phonophobia –
………………………………………………………………………………………………
Self Concept –
Self Confidence –
Self Esteem –
Perception –
Namecalling –
Stereotyping –
Communication Model and related terms
Sender –
Message –
Receiver –
Feedback –
Interference –
Context –
Channel Verbal Vocal –
Non Verbal –
C-O-M (this prefix means) –
Psychological Interference –
Physiological Interference –
Physical Interference ………………………………………………………………………………………………
Listening –
Hearing –
Appreciative Listening –
Discriminative Listening –
Comprehensive Listening –
Therapeutic/empathetic Listening –
Critical Listening ………………………………………………………………………………………………
Non Verbal Communication –
55% 38% 7% Paralanguage/tone of voice–
Four Primary Distance Zones(note specific range (#s) and relevant
situations where people would observe these distances)
Intimate zone/distance –
Personal zone/distance Social zone/distance Public zone/distance ………………………………………………………………………………………………
Job Interviewing
Interview –
Resume – Your exam may include a resume wherein you will be asked to make
suggestions for corrections via multiple choice
References –
Behavioral Questions –
Personal Questions –
Qualifier Questions –
define and know the % for these four terms
Packaging –
Responsiveness –
Experience –
Miscellaneous –
Cover Letter –
Follow Up Letter –
Hamburger Method of Speaking – Define and be able to identify in an
intro. paragraph
Attention Getter –
Startling Statement –
Illustration (NOT a drawing) –
Rhetorical Question –
Quote –
Action –
Bridge/Link statement –
Thesis Statement –
Signpost/Transitions –
Main Points –
Support –
Summary –
Frame –
Fillers –
Questions for Review
1. The prefix c-o-m means:
2. What must occur for successful communication to take place?
3. Dyadic means:
4. Communication between 2 people is what level of communication?
5. At what level of communication can majority and minority opinions
begin to form?
6. At what level of communication does the feedback become mostly nonverbal?
7. What percentage of what we communicate is nonverbal?
8. What percentage of what we communicate is tone of voice?
9. What percentage of what we communicate are the actual words?
10. How long does it take to make a first impression?
11. What does it take to correct a bad first impression?
12. What is small group size? Ideal group size?
13. At what level of communication does self awareness and self concept
occur?
14. Feedback is primarily delayed at what level?
15. Give an example/application of each of the levels of communication:
Intrapersonal –
Interpersonal –
Small Group –
Public –
Mass Media –
16. Explain “Butterflies in the Stomach” –
17. How is Stage Fright nature’s way of helping you face a challenge?
18. Name and define the three theories of how self concept is formed:
19. Explain the “Circles of Influence” concept:
20. List some common stereotypes/molds in our society:
22. Draw a pie graph that represents the percentages in the messages
we send:
23. List the Seven Deadly Habits of Bad Listening:
from “just listen” notes
24. Describe the SOLER Listening Technique and how it works:
25. What is the difference between hearing and listening?
26. Be able to draw and Label the Communication Cycle:
27. What are emotional filters and how do they affect listening (ex: your
religious beliefs)?
28. Explain the Rate Gap:
29. List the 5 different types of listening and be able to define them.
Non-Verbal Notes:
30. How many different physical signs can humans produce?
31. How many different facial expressions is the face capable of producing?
32. How many different gestures have researchers identified?
33. How many different postures?
34. Give an example of a situation where someone might be in another
person's personal zone:
35. Give an example of where social distance would be used:
36. Give an example of the use of the public zone:
37. What is eye contact and why is it so important in our culture? What
messages can eye contact, or the lack of eye contact send?
38. Describe a professional handshake:
39. What was the original use of a handshake?
40. How should you dress for an interview?
41. How might our self concept play a role in a job interview?
42. What do artifactuals (how people dress and adorn themselves) tell
people about us:
43. How does paralanguage/tone of voice play a role in how we communicate
in a job interview?
44. Write an example for each of the types of interview questions:
Behavioral –
Qualifier –
Personal –
46. List the elements that should be included in a resume’:
47. What should a cover letter include (each paragraph)?
48. What should a follow up letter include (each paragraph)?
49. What are some things you should do in planning for a job interview?
50. The interview that you participated in would fall under what level of
communication?
51. How many pages should a high school student’s resume be?
52. List 5 non verbal messages that a resume can send:
53. Is it necessary or not necessary to get permission from your references
before putting them on your resume/application.
“Hamburger” Format for a Speech
54. What are the three parts of a speech?
55. What should an introduction include?
56. What are 5 ways to get an audience’s attention (attention getters)?
57. What is a signpost/transition?
58. What 2 things should you include in a conclusion?
59. Explain framing and its purpose in a speech.
60. What are the most common fillers that people use? What nonverbal
message does the overuse of fillers send to others?
Be able to label the parts of a speech from examples (attention getter,
bridge/link, thesis, frame, preview.
Be able to label parts of a resume, make suggestions for improvement with
regards to eye-appeal, organization, format, etc.