BRIGHAM YOUNG UNIVERSITY DIETETIC INTERNSHIP Medical Center Clinical Rotation Preceptor Handbook 2010 TABLE OF CONTENTS Master Schedule ................................................................................................................. 1 Before Coming to You ....................................................................................................... 3 Undergraduate Course Work Summary ......................................................................... 5 The Big Picture (overall objectives) ................................................................................. 7 Terminology for ADA Competency Statements.............................................................. 9 Objectives and Learning Activities ................................................................................. 11 Clinical Study Guide ......................................................................................................... 15 Examples of In-service ...................................................................................................... 17 Case Study ......................................................................................................................... 19 Tips for Dietetic Technician Rotation ............................................................................. 21 Tips for Management/Supervisory Rotations ................................................................ 22 Tips for Clinical Dietitian Rotations ............................................................................... 23 Daily Post-Clinical Conferences/Reports ........................................................................ 24 Scheduling.......................................................................................................................... 25 Sample Schedule................................................................................................................ 25 Evaluations (Information) ................................................................................................ 27 UDEC Tips for Effective Precepting…………………………………………………….29 Before You Start ...................................................................................... 29 A Teaching Model .................................................................................... 30 Evaluation ................................................................................................. 31 Supervised Practice Site Evaluation................................................................................ 33 Clinical Evaluation............................................................................................................ 35 MASTER ROTATION SCHEDULE – 2010 DATE Jan 4-Feb 4 Feb 8-11 (Feb 16-18) Feb 22-Mar 4 Mar 8-11 Rebecca Yorgason Mar 22-25 Mar 29- Apr 8 Apr 12-15 Apr 19-May 13 May 17- 27 Mngt PCMC Option SITE AND ROTATION* INTERN Anne Woodbury Mar 15-18 Clinical McKay-Dee Rotation C Clinical IMC Rotation C Extended Care Rotation E Extended Care NDFS 637/638 Field Trips T, Th Break Rotation E State Health Dept SLC WIC Rotation D Rotation D State Health Dept SLC WIC Rotation D Rotation D SLC Aging Public Policy Workshop Rotation D SLC Aging Rotation D Community Option Rotation D (UDA) Break Rotation C Rotation E Community Option Rotation D Mngt PCMC Option (UDA) Rotation C Rotation E Apr 12-15 Apr 19-May 20 May 24-27 Break Clinical McKay-Dee Rotation C DATE Jan 4-14 (Jan 19-21) Jan 25-Feb 4 Feb 8-11 (Feb 16-18) INTERN Annie Davies Janelle Connell Feb 22-Mar 18 Mar 22-25 Mar 29-Apr 8 SITE AND ROTATION State Health Dept Rotation D State Health Dept Rotation D SLC WIC Community Option Rotation D Rotation D SLC WIC Community Option Rotation D Rotation D SLC Aging Rotation D SLC Aging Rotation D NDFS 637/638 Field Trips T, Th Break Mngt IMC Rotation C Option Rotation E Public Policy Workshop Mngt IMC (UDA) Option (Rotation E Clinical PCMC Rotation C (UDA) Rotation C Extended Care Rotation E Extended Care Rotation E DATE Jan 4-28 Feb 1-11 (Feb 16-18) Feb. 22 – 25 Mar. 1 – 18 INTERN Emily Vaterlaus Mngt PCMC Option Rotation E Mngt PCMC Option Rotation E Rotation C *See Mar 29-Apr 8 Apr 12-15 Apr 19-29 May 3-6 May 10-13 May 17-27 SITE AND ROTATION Rotation C Brianna Rhodes Mar 22-25 next page for facility legend NDFS 637/638 Field Trips T, Th Break Extended Care Rotation E Extended Care Rotation E Clinical IMC Rotation C Clinical PCMC Rotation C Public Policy Workshop Clinical IMC Rotation C State Health Dept (UDA) Rotation D Clinical PCMC Rotation C (UDA) Holidays (shorter week noted by dates in parentheses) January 18 Martin Luther King Day February 15 President’s Day 1 February 3 April 8-9 Break State Health Dept Rotation D SLC WIC Rotation D SLC WIC Rotation D SLC Aging Rotation D SLC Aging Rotation D UDA Legislative Day (morning) UDA Annual Meeting – Weber State University Schedule is subject to change Community Option Rotation D Community Option Rotation D SUPERVISED PRACTICE SITE LEGEND ROTATION A UVRMC Utah Valley Regional Medical Center ROTATION B FPML Food Production Management Lab ROTATION C PCMC Primary Children’s Medical Center McKAY-DEE McKay-Dee Medical Center IMC Intermountain Medical Center ROTATION D State Health Dept Utah State Health Department SLC WIC Salt Lake County WIC SLC Aging Salt Lake County Aging Services Community Option See Option Directory Rotation E Extended Care Avalon Healthcare Option See Option Directory 2 BEFORE COMING TO YOU . . . Utah Valley Regional Medical Center Seven Weeks BYU Food Production Management Lab (FPML) Seven Weeks Community Six Weeks Management Four Weeks FALL SEMESTER •One day per week spent with various foodservice managers and technicians in overview of foodservice in health care system •Three days per week spent in clinical, working one-onone with clinical dietitians – The majority of the time was spent on Medical/Surgical and Cardiac/ICU, with shorter experiences in Psych, TCU, Outpatient, and Rehab •One morning a week in the Nutritional Assessment Lab at BYU – including anthropometry, biochemical (finger sticks and urine analysis), nutrition focused physical assessment, indirect calorimetry, vital signs, and nutrition interviewing The FPML serves approximately 200 meals per day. As undergraduates, the interns had all experienced the three production/service and one management rotations. As Interns, each one had full responsibility in one of the following roles: •Procurement Manager •Production Manager •Service/Sanitation Manager Daily management meetings allowed sharing of experience and information. WINTER/SPRING SEMESTER •State Health Dept. •SLC WIC •SLC Aging Services •Two week community option •Primary Children’s Medical Center or Intermountain Medical Center Depending on when in the 18-week winter/spring schedule the interns are with you, they will have completed some or all of the rotations listed above. The following pages outline pertinent dietetics courses the interns had as undergraduates (in other words, what they should be familiar with and/or able to do as they come to you). 3 4 UNDERGRADUATE DIETETICS COURSE WORK SUMMARY Food Production Management Principles of quantity production applied to meats, dairy products, baked goods, vegetables, soups, fresh produce. Types of foodservice systems and delivery/service. Recipe expansion and costing. Eleven weeks (8 hrs/wk) lab experience in conventional foodservice operation, rotating through all production and service areas, equipment use. Foodservice Systems Overview of systems theory and the foodservice system Detailed examination of functional subsystems: procurement, production, distribution/service, and sanitation/maintenance. Product selection, including value analysis and sensory analysis. Vendor selection and purchase specifications. The marketing channel and “value added” concept. Management in Dietetics Group dynamics and work group formation. Principles of effective communication. Decision making and tools used in decision making. Planning, organizing, directing, and controlling functions of managers applied to dietetics. Principles of human resource management. Performance appraisal. Theories of management/leadership and motivation. Essentials of Human Nutrition, Nutrient Metabolism, and Nutritional Biochemistry Normal nutrition, from very basic to nutrition at the cellular level Clinical Nutrition (I & II) Medical terminology Principles of and rationale for medical nutrition therapy in disease states Basics of nutrition support; supplements, enteral and parenteral nutrition Basics of nutrition counseling Community Nutrition Community resources Program planning and evaluation At-risk populations and special needs Cultural/ethnic food patterns National Health Objectives Group and individual counseling Legislative and political process 5 Nutrition of Growth and Development Nutritional needs in pregnancy, lactation, infancy, and childhood Nutrition Assessment Lab Antropometric, Biochemical, Clinical, and Dietary assessment procedures Teaching Methods in Dietetics Establishing learning objectives, concepts, and lesson plans Utilization of a variety of teaching methods Support of learning through visual aids Research Methods in Dietetics Types of research and their appropriate use Resources for research and reports Proposal preparation Interpretation and evaluation of research reports in the literature Advanced Dietetics Practice Hypermetabolism and nutritional assessment in critical care Nutrition support in critical care, home care, and extended care facilities AIDS Thermal injury High risk pregnancy and infants Pediatric diseases, inborn errors of metabolism Budgeting, cost/benefit analysis Menu engineering, pricing Foodservice department set-up In addition to the courses taken prior to the internship, interns will be enrolled in two graduate courses between January and June: NDFS 637 NDFS 638 Advanced Management in Dietetics Advanced Clinical Nutrition 6 THE BIG PICTURE The Medical Center Rotation has several overall objectives beyond the specific clinical and management objectives. In addition to gaining proficiency in the clinical setting, the intern is expected to explore the broader picture of the health care environment and the role of the dietitian in it. This can be accomplished only by having the intern interact with key people and committees outside of the Food and Nutrition Care Department. In most cases the visits will last no longer than half an hour. Some examples of activities to be included in the rotation are: CLINICAL •Pharmacy (esp. TPN formulation) •Discharge planning •Social work •Speech Therapy •Occupational Therapy •Medical library •Rounds •Surgery •Team conference •Physical Therapy •Child Life (where available) GENERAL •Committee meetings •Quality management •UDA activity •Legislative activity •Product shows/demos •Policy & Procedure revision/review •JCAHO preparations Decide early on who will make the appointments, i.e., will you call or will you give a list of names and numbers to the intern, who will then make appointments. 7 8 TERMINOLOGY FOR THE ADA COMPETENCY STATEMENTS FOR SUPERVISED PRACTICE COMPONENT OF DIETITIAN EDUCATION PROGRAMS Competency statements specify what every dietitian should be able to do at the beginning of his or her practice career. The core competency statements build on appropriate knowledge and skills necessary for the entry-level practitioner to perform reliably at the verb level indicated. The minimum performance level for the competency is indicated by the action verb used at the beginning of the statement. The action verbs reflect four levels of performance. The higher level of performance assumes the ability to perform at the lower level. ► ► ► ► assist – independent performance under supervision, or participate – take part in team activities; perform – able to initiate activities without direct supervision, or conduct – activities performed independently; consult – able to perform specialized functions that are discrete delegated activities intended to improve the work of others, or supervise – able to oversee daily operation of a unit including personnel, resource utilization, and environmental issues; or, coordinate and direct the activities of a team or project workgroup; manage – able to plan, organize, and direct an organization unit through actual or simulated experiences, including knowing what questions to ask. If the verb “manage” is used, it assumes that the student will progress from “supervise” or “perform/do” the activity while in the program. Students may demonstrate that they can manage or supervise through such activities as quality improvement audits, systems review, or directing an activity coordinating others. Accreditation Manual for Dietetics Education Programs Revised Fourth Edition, 2000, page 45 9 10 MEDICAL CENTER ROTATION C CLINICAL – OBJECTIVES AND LEARNING ACTIVITIES # 1 2 3 Objective By the conclusion of the Medical Center Rotation, the intern will: CD 1: Perform in accordance with the Code of Ethics for the Profession of Dietetics CD 3: Participate in professional activities CD 4: Perform self assessment, prepare a portfolio for professional development, and participate in lifelong learning activities CD 8: Provide dietetics education in supervised practice settings CD 9: Supervise counseling, education and/or other interventions in health promotion/ disease prevention for patients/clients needing medical nutrition therapy for common conditions, e.g., hypertension, obesity, diabetes, and diverticular disease CD 2: Refer clients/patients to other dietetics professionals or disciplines when a situation is beyond one’s level or area of competence CD 39: Refer patients/clients to appropriate community services for general health and nutrition needs and to other primary care providers as appropriate CD 10: Supervise education and training for target groups CD 11: Develop and review educational materials for target populations Learning Activities Clinical •Comply with facility policies and procedures •Accept responsibility for decisions and actions •Participate with preceptor in professional activities •Complete goal setting at beginning and self evaluation form at end of rotation •Prepare a professional portfolio reflecting knowledge and skills gained •Group and individual patient education •Use of appropriate referral systems •Coordinate technician involvement in patient education for MNT •Involvement in community projects/health fairs sponsored by facility •MNT in-service presented to clinical staff, medical residents, team conference, etc. •Group and individual patient education •Review and develop patient education materials 11 4 CD 6: Use current technologies for information and communication activities CD 13: Interpret and incorporate new scientific knowledge into practice 5 CD 7: Supervise documentation of nutrition assessment and interventions CD 37: Coordinate and modify nutrition care activities among caregivers CD 14: Supervise quality improvement, including systems and customer satisfaction, for dietetics service and/or practice CD 15: Develop and measure outcomes for food and nutrition services and practice CD 16: Participate in organizational change and planning and in goal-setting processes CD 22: Supervise the integration of financial, human, physical, and material resources and services CD 18: Supervise the collection and processing of financial data CD 20: Participate in human resources functions CD 45: Participate in coding and billing of dietetics/nutrition services to obtain reimbursement for services from public or private insurers CD 19: Perform marketing functions 6 7 8 •Use current scientific literature in relation to patient care •Use Medical Library •Inclusion of research question in conjunction with case study •Computer technology integrated throughout clinical experiences – nutrient analysis, charting, food/drug interaction, etc. •Supervise nutrition assessment procedures, including documentation of actions taken as performed by technicians Supervise the nutrition care process among caregivers •Participate in chart audit, other QA measures in clinical care •Develop and administer patient survey •Use outcome measures of clinical effectiveness •Participate in JCAHO preparation •With preceptor, participate in employee interviewing, hiring, training, evaluating, and scheduling •With preceptor, participate in the coding and billing procedures for reimbursement for nutrition services •Promote National Nutrition Month activities •Market classes or programs •Marketing efforts in out-patient, other clinical areas 12 9 10 11 12 CD 23: Supervise production of food that meets nutritional guidelines, cost parameters, and consumer acceptance CD 24: Supervise development and/or modification of recipes/formulas CD 25: Supervise translation of nutrition into foods/menus for target populations CD 26: Supervise design of menus as indicated by the patient’s/client’s health status CD 27: Participate in applied sensory evaluation of food and nutrition products CD 30: Supervise nutrition screening of individual patients/clients CD 31: Supervise nutrition assessment of individual patients/clients with common medical conditions, e.g., hypertension, obesity, diabetes, and diverticular disease CD 32: Assess nutrition status of individual patients/clients with complex medical conditions, e.g., renal disease, multisystem disease, organ failure, and trauma CD 33: Design and implement nutrition care plans as indicated by the patient’s/client’s health status CD 34: Manage monitoring of patient’s/ client’s food and/or nutrient intake NT2: Integrate pathophysiology into medical nutrition therapy recommendation (perform) •Use menu as a teaching tool when appropriate •Oversee formulary •Modify menus as necessary for special diet orders •Computer evaluation of recipe changes •Evaluate and select formulae for facility •Tray study, sensory evaluation •Supervise screening activities of technicians •Utilize technicians for assessment of patients with common conditions •Perform in-depth nutrition assessments •Develop and implement nutrition care plans, using principles of pathophysiology •Monitor implementation of plan 13 13 14 14 15 CD 35: Select, implement, and evaluate standard enteral and parenteral nutrition regimens, i.e., in a medically stable patient to meet nutritional requirements where recommendations/adjustments involve primarily nacronutrients CD 36: Develop and implement transitional feeding plans, i.e., conversion from one form of nutrition to another, e.g., total parenteral nutrition to tube feeding to oral diet NT4: Select, monitor, and evaluate complex enteral and parenteral nutrition regimens, i.e., more complicated health conditions in select populations, e.g., in patients with renal disease, multisystem organ failure, or trauma (perform) NT6: Conduct counseling and education for patients/clients with complex needs, i.e., more complicated health conditions in select populations, e.g., those with renal disease, multisystem organ failure, or trauma CD 37: Coordinate and modify nutrition care activities among caregivers CD 38: Conduct nutrition care of component of interdisciplinary team conferences to discuss patient/client treatment and discharge planning CD 40: Refer patients/clients to appropriate community services for general health and nutrition needs and to other primary care providers as appropriate CD 42: Provide nutrition care for people of diverse cultures and religions across the lifespan, i.e., infancy through geriatrics •Participate in nutrition support activities, including feeding transitions •Consult with speech therapist on swallowing impairments •Participate in nutrition support activities in an Intensive Care setting •Provide nutrition counseling as necessary in the clinical/acute care setting •Visit with members of health care team (see list) •Department Staff Meetings •Participate in medical rounds, discharge planning, team conferences •Use appropriate referral systems •Participate in nutrition care in a variety of clinical services 14 BRIGHAM YOUNG UNIVERSITY Department of Nutrition, Dietetics and Food Science Dietetic Internship CLINICAL STUDY GUIDE Medical Center Rotation Name:_________________________ Date:__________________________ Facility:________________________ The following experiences and questions will help you draw information from your clinical experience. 1. Case Study: present an in-depth case study at a scheduled staff meeting (this will be the same patient used for the FSN 638 oral and written case study). 2. Present an in-service lesson on some aspect of Medical Nutrition Therapy at a clinical meeting such as a staff meeting, medical resident’s meeting, team conference, etc. (This should be to a clinical audience outside of the department) 3. Complete a staff relief (functioning as the dietitian) rotation of 2-4 days during one of your clinical rotations. 4. If possible, schedule time during your rotation to do the following: Date completed __________ A. __________ B. __________ C. __________ D. __________ E. __________ F. 4. Spend 2 hours with the pharmacy department observing the mixing of nutritional support solutions. Spend 2 hours observing surgery (thoracic or abdominal) Spend 2 hours observing the dietitian in the Newborn Intensive Care Unit (if available) Teach at least one outpatient class Counsel at least 2 outpatient clients. Go on rounds at least once (if available) What are the institution’s policies regarding: A. Screening for Nutritional Risk (who does it, criteria, protocol for intervention) B. Nutritional Assessment (protocol) C. Nutrition Diagnosis (if being used) C. Outcome Measures/Monitoring Process (success measures, follow-up procedures) D. Protocols for specialized units (any variations from routine protocol) E. Charting Protocols (requirements, format, frequency, etc.) 15 F. Discharge management and referrals G. Ordering Nutritional Supplements H. Reimbursement for nutrition services I. Job descriptions for clerks, techs, and dietitians. How are these changing in response to changes in the health care system? 5. What aspects of the Nutrition Care Process and Model are being implemented in this facility? 4. How are food/drug interactions handled? 5. Besides “floor coverage”, what other services are offered by the clinical department? 6. What is the division of responsibility among the clinical dietitians? What multidisciplinary teams are they a part of? 7. How is QA accomplished? 8. Where does the clinical dietitian “fit” in the framework of the hospital system? How could this be improved? 9. How are clinical nutrition services being marketed? (Both to the patient/client and the other medical personnel.) 10. How does the chief clinical dietitian help the staff stay current and improve their performance? If there is no chief clinical dietitian, how are these issues handled? 11. How are computers utilized in clinical nutrition care? 12. Is the concept of Medical Nutrition Therapy being promoted? Other ideas on how it could be? 16 Examples of MNT In-Services Given in Past Years Physical Therapists, Occupational Therapists, and Speech Therapists •Feeding Children with Special Needs •Nutrition for Wound Healing Nurses •The Carbohydrate is Right •Inpatient Diabetes Management: Treating Hypoglycemia •Medical Nutrition Therapy: Nutrition and Burns •Overview of Nutrition Care and Nursing Relationship •Carbohydrate Counting and Label Reading •Dysphagia Diets and Thickened Liquids •Calorie Count Procedures •Renal Diets Other Hospital Staff Members •Alternative Medicine •Mixing Specialized Formulas ICU Nurses •The Importance of MNT in the Critical Care Setting PICU Nurses •Nutrition and Spinal Muscle Atrophy Radiology Department •Herbal and Nutritional Supplements and Cancer 17 18 NDFS 638 BRIGHAM YOUNG UNIVERSITY Department of Nutrition, Dietetics and Food Science Dietetic Internship Advanced Clinical Nutrition Winter/Spring 2010 CASE STUDY For the clinical case study, use the format in the Intern Handbook for both the written and the oral presentation. The expectation for the written case study, however, is a considerable level of depth into the clinical issues involved, beyond what is able to be presented orally. (Convince me that you really KNOW the issues regarding your patient and the implications of the nutritional intervention.) As addenda to your Written Case Study, include the following: Appendix A: COST SAVINGS OF MEDICAL NUTRITION THERAPY The “Cost Savings of Medical Nutrition Therapy” is a separate paper about the patient which includes: 1. Patient Medical Diagnosis 2. Nutrition Diagnosis (according to the Nutrition Care Process Model) 3. Physician’s Nutrition Orders 4. RD Recommendations 5. Did physician follow the recommendations? Why or why not? 6. Analyze the Cost Benefit ($$) to the nutrition intervention. This can include (but is not limited to): a. Length of stay b. Time in ICU c. Medication costs d. Surgery costs e. Nutrition Support costs Communicate with the Billing Office regarding general costs of room stays, ICU rooms, surgeries, TPN, etc. HIPPA may prohibit the availability of specific costs related to your patient. 7. Analyze the Cost Effectiveness to the nutrition intervention (utilizing measures other than financial). 8. Summarize your findings, was appropriate action taken, would other actions have increased either the cost benefit or effectiveness for the patient? A maximum of 2 pages Appendix B: RESEARCH QUESTION After completion of the case study, the research question is a separate paper in the following format: RESEARCH QUESTION: (Pose a clinical question/potential research study related to your case study) 1. Brief literature review 2. Sample selection 3. Research design (Refer to your research text for methodology) A maximum of 3 pages 19 20 DIETETIC TECHNICIAN ROTATION The purpose of the Technician Rotations is for the interns to explore the complexity of foodservice operations in a health care environment. Among the points the interns should grasp are the interface of clinical and foodservice needs, and the role of each member of the nutrition care team in effective patient care and the successful operation of the department. In preparation for working with the interns, you might want to think through the following questions and be ready to discuss (and show) the answers with/to them. ► What are my primary responsibilities? ► What skills are most important for me to carry out my responsibilities? ► How does my work contribute to the desired outcomes of the department? ► To whom do I report? How does that interaction take place? ► How do I “keep up” with my area of responsibility, how do I learn about new developments, methods, products, etc.? ► What are the key interactions I have outside of the department? ► How do I handle “sticky situations” with members of other departments with whom I interact? ► What are the most enjoyable and most challenging parts of my job? • When working with interns, begin with an orientation to your position and responsibilities. Perhaps walk them through a typical day, and some of the “critical control points” you check on at various points in the day. You might have some of the reports, forms, etc. you generate available for them to see and explain their purpose. • Of course, the time is too short to “do” your job, but if there is one task you could show the interns how to perform, explaining its purpose, and let them work on it for 1-2 hours, they would gain a feel for at least a piece of your role. • See Tips for Effective Precepting (pages 25-27) for tips on helping the interns learn new skills. 21 MANAGEMENT/SUPERVISORY ROTATIONS One purpose of the time spent with managers and supervisors is for the interns to explore the complexity of foodservice operations in a health care environment. Among the points the interns should grasp are the scheduling of patient feeding with cafeteria and catering functions, the interface of clinical and foodservice needs, and the role of each member of the management team in successful operation of the department. The time is short, so the expectation is for overview understanding, not in-depth performance. In preparation for working with the interns, you might want to think through the following questions and be ready to discuss (and show) the answers with/to them. ► What are my primary responsibilities? ► What skills are most important for me to carry out my responsibilities? ► How does my work contribute to the desired outcomes of the department? ► Who reports to me and to whom do I report. How do those interactions take place? ► What do I look for when hiring employees, and how do I handle the interview? ► What type of training do I give to the employees in my stewardship? ► How do I “keep up” with my area of responsibility, how do I learn about new developments, methods, products, etc.? ► What are the key interactions I have outside of the department? ► What laws, regulations, codes, etc. are important in my work? • When working with interns, begin with an orientation to your position and responsibilities. Perhaps walk them through a typical day, and some of the “critical control points” you check on at various points in the day. You might have some of the reports you generate available for them to see and explain the purpose of the reports. • Discuss with the interns some of the personnel issues you deal with, how you inspire good performance from your employees, and how you carry out evaluations. Interns would be interested in some of the ongoing problems you deal with and some of the solutions you have implemented. • See Tips for Effective Precepting (pages 25-27) for tips on helping the interns learn new skills. 22 CLINICAL DIETITIAN ROTATION The purpose of the clinical rotation is for the interns to gain experience in/exposure to the various areas of nutrition care in the medical center, and to build speed and judgment to the point of effective staff relief. In preparation for working with the interns, you might want to think through the following questions and be ready to discuss (and show) the answers with/to them. ► What are my primary responsibilities? ► What skills are most important for me to carry out my responsibilities? ► How do I “keep up” with my area of responsibility, how do I learn about new developments, methods, products, etc.? ► What are the key interactions I have outside the department? ► How do I communicate with other members of the patient care team, with the other dietitians and technicians, with foodservice managers? ► How do I prioritize my activities each day? ► What resources do I use (people, texts, media, etc.) when I need help in completing a task? ► What “tricks of the trade” do I use to help me accomplish various aspects of my job? • • When working with interns, begin with an orientation to your position and responsibilities. Perhaps walk them through a typical day, and some of the “critical control points” you check on at various points in the day. As opportunities arise, model various activities you perform, such as assessments, diet instructions, charting, physician interaction, etc. Then, allow the intern to perform the same activities under your supervision. As competency develops, the intern’s work load can be increased and more complex tasks assigned. • See Tips for Effective Precepting (pages 25-27) for tips on helping the interns learn new skills. 23 DAILY POST-CLINICAL CONFERENCES/REPORTS As part of the learning process and accountability for performance in patient care, each intern should be responsible for a “post-clinical conference/report” with his/her preceptor at the conclusion of each day. Brevity will be emphasized, with reports lasting approximately 15-20 minutes. Ideas for this may include: 1. Report on nutrition care activities provided for each patient 2. Patient report should be in the format of the Nutrition Care Process: a. Assessment b. Diagnosis (interns should practice the Nutrition Diagnostic Terminology – PES Statements – whenever applicable) c. Intervention d. Monitoring and Evaluation 3. In-depth report and review on any patients that provide a “good learning opportunity”. Preceptors may utilize this time to provide additional insights/training based on their clinical experience. 4. Review of medications, labs, or clinical procedures that are unfamiliar to the intern 5. The intern will be responsible to see that all information regarding follow-up with assigned patients is communicated completely – both in oral and written format 6. The intern will be responsible to complete the Basic Competency Check List – communicating with his/her preceptors regarding competencies still to be achieved 24 SCHEDULING The key word to remember in scheduling is FLEXIBILITY. Please develop a “skeleton schedule” that directs the intern’s time, but feel free to alter it as unique opportunities arise in either the clinical or management arenas. The intern’s week, and occasionally even day, may certainly be split between types of activity if something noteworthy occurs. The enclosed schedule is simply a sample of what can be done, and includes some of the enriching activities. Interns should expect to work 32 hours per week, Monday through Thursday, with one Saturday scheduled (with a weekday off to compensate). University holidays should be observed, and they are shown on the schedules. SAMPLE SCHEDULE WEEK POSSIBLE SCHEDULE OF ACTIVITIES 1 Orientation, Clinical (One day with Technicians/Clerks) 2 Clinical 3 Clinical (Three days in Nutrition Support, and one day with Foodservice Management Team) Mid-point Evaluations 4 Clinical (Time in out-pt and other clinical specialties) 5 Clinical (Staff relief and Clinical Case Study) Days Off 2010 January 18, 2010 – Martin Luther King Day February 15, 2010 – President’s Day UDA Legislative Day (morning) – February 3 UDA Annual Meeting – April 8-9 Reminder: During clinical experiences, intern should schedule time to visit: pharmacy (TPN formulation), discharge planning, social work, speech therapy, physical therapy, occupational therapy, medical library, etc. Intern should also go on rounds, observe surgery, attend team conference, etc. Please schedule one clinical in-service (generally with an audience outside the department). Please create a schedule for each intern showing who she will work with daily, time, and which days will be in specialty areas. 25 26 EVALUATIONS A very important part of the intern’s learning comes from thoughtful and honest evaluations. A sample of the clinical evaluation form is found in the handbook. The actual forms for you to use will be provided by the intern prior to the evaluation. A mid-point evaluation should be given at the conclusion of week three. This evaluation is to help the intern know where she can make improvements in the last half of the experience. It is also to let the intern know what she is doing well and should continue to do. The BYU instructor will not be present at that evaluation – the forms can be returned with the intern or mailed. At the conclusion of the 5-week rotation, the final evaluations should be given. The BYU instructor will sit in on this evaluation with you and the intern. Interns will evaluate their experience at rotation sites, and the information from your site will be sent to you. A sample of the form is included. See tips for evaluation on page 27. 27 28 UTAH DIETETICS EDUCATION CONSORTIUM (UDEC) TIPS FOR EFFECTIVE PRECEPTING BEFORE YOU START – ► Provide a clear orientation ► Establish ground rules ► Define expectations ► Be purposeful and focused ► Explain work norms at your facility ► Explain what is expected of intern ► Identify the role or importance of your work in the organization – show enthusiasm ► Solicit information – have interns: • List and explain previous experiences • Describe their experiences • Describe how their goals mesh with the rotation goals 29 A TEACHING MODEL DR FIRM (Pichert) D: R: F: I: R: M: Demonstration, presentation and problem solving Rehearsal Feedback and Correction Independent practice Review Motivate to persevere DEMONSTRATION: ■ Early in rotation, let interns observe, and then walk them through the steps. ■ Show them (demonstrate) the shortcuts. Explain the rationale for the steps and assumptions behind the shortcuts. ■ Don’t assume they understand the shortcuts the first time. ■ Stick to the important points and help interns develop their problem solving skills. REHEARSAL: ■ Have interns role play your job (i.e., have them calculate the rate of an enteral formula). ■ The only way you can evaluate them is to observe their performance. ■ You can explain how to dovetail two tasks. They are often unaware of the time constraints. FEEDBACK AND CORRECTION: ■ This step communicates your approval or disapproval and your empathy. ■ Feedback should be open, corrective, and specific. ■ Provide additional hints for shortcuts and thoroughness; subtleties frequently slip past interns. ■ Quiz them on what patients, clients, or staff may ask. ■ Emphasize thoroughness. ■ Errors should be corrected and interns should repeat task as often as you deem appropriate. INDEPENDENT PRACTICE: ■ Time for you to let go – but interns should feel free to ask you questions as needed. ■ Place a time deadline for specific tasks and shorten the time deadlines as interns progress. Set up times when they check with you in their “independence.” ■ Be creative. Make it fun for you and for the interns. REVIEW: ■ Observe or have interns demonstrate their assigned tasks. Do not assume anything. ■ Mention strengths and weaknesses. ■ You may have to demonstrate again the learned shortcuts. ■ Have the interns rehearse again, if needed. MOTIVATE: ■ Tell interns how their good work makes a difference. ■ Be specific, not general. ■ Relate it to something they feel is important (i.e., a tube feeding was initiated because of their calculations and recommendations). 30 EVALUATIONS ► Feedback should be an ongoing process during the rotation to help interns modify their skills and behavior. ► Evaluation is part of the learning process and can help build confidence. ► It is valuable to give interns copies of all evaluation instruments at the beginning of the rotation, if they do not already have them. ► Midterm evaluations (without grades) provide information on how to improve and what to keep doing. ► The evaluation at the end of the rotation tells interns how to strengthen or modify their skills in the future. (Corrected behavior does not need to be brought up in the final evaluation.) ► The results of the evaluation at the end of the rotation should NEVER come as a complete surprise. ► Preceptor evaluations are also helpful to you. They provide feedback to you about what you do that makes the learning experience beneficial for the interns and what could make it better. 31 32 BRIGHAM YOUNG UNIVERSITY Department of Nutrition, Dietetics and Food Science INTERNSHIP Supervised Practice Site Evaluation Site:_____________________________________ Dates of Assignment:_______________________ Name:___________________________________ Please circle the most appropriate response to the following statements. 1. The orientation I received to the site (its policies, procedures, resources, etc.) was 1. very poor 2. poor 3. adequate 4. very good 5. excellent 2. Because of my experience at this site, my knowledge increased 1. very little 2. somewhat 3. moderately 4. substantially 5. dramatically 3. Because of my experience at this site, my skill improved 1. very little 2. somewhat 3. moderately 4. substantially 5. dramatically 4. The training I received at this site helped me meet the objectives for this rotation 1. very poorly 2. poorly 3. adequately 4. very well 5. exceptionally well 5. I understood my role and my responsibilities at this site 1. almost never 2. seldom 3. sometimes 4. frequently 5. almost always 33 Rate the following characteristics of overall experience at this site. Overall, my experience was: 1. very tense 1 2 3 4 5 very relaxed 2. very easy 1 2 3 4 5 very demanding 3. very unorganized 1 2 3 4 5 very organized 4. very boring 1 2 3 4 5 very stimulating 5. very irrelevant 1 2 3 4 5 very valuable 6. very frustrating 1 2 3 4 5 very enjoyable 7. very closely supervised 1 2 3 4 5 very loosely supervised Comments: 34 UTAH DIETETICS EDUCATION CONSORTIUM Clinical Evaluation Facility_____________________________________________ Date_____________________ Preceptor_____________________________________________________________________ Student/Intern_________________________________________________________________ Please evaluate the student/intern on the following areas of performance. Listed below each heading are points to consider while making the evaluation. Scale: 1 – very weak, needs more work 2 – weak, needs more work 3 – doing well, performing as expected for student/intern level 4 – above average, doing better than expected 5 – outstanding, doing much better than expected for level N/A – not applicable to this rotation Please circle the number corresponding to your rating and add comments in each area pertaining to particular strong or weak performance. PROFESSIONALISM Personal Skills: 1 2 Comments: 3 4 5 Uses proper channels of communication Listens actively Appropriate written/oral communication Maintains confidentiality Culturally sensitive 1 2 Comments: CD-32. Pertinent lab values, medications, tests, medical terms, abbreviations, orders, and progress notes CD-32. Pertinent data from the nursing hx and bedside chart NT-4. Accurate Diet history/observation of clinical status 3 4 5 N/A Assessment of Nutrition Needs: 3 4 5 N/A 3 4 5 N/A 3 4 5 N/A 1 2 Comments: CD-35. Monitor intake of patients on a feeding tube, TPN, or prolonged poor intake NT-4 CD-36. Evaluate tube feeding/TPN and make appropriate changes PLANNING Problem Solving: CD-32. CD-32. CD-32. 1 2 Comments: 3 4 5 N/A CD-13. Punctual with appropriate tools Follows through with responsibilities Accepts consequences of actions Communication: Data collection: N/A Appropriate dress and grooming Attitude of learning and willingness to work Appropriate interaction with Patients/clients/staff Responsibility: ASSESSMENT 1 2 Comments: Able to interpret data collected Sets appropriate NCP objectives Able to justify/support decisions with correct information Has and uses adequate knowledge base Effective Time Management: 1 2 Comments: 3 4 5 N/A 1 2 Comments: Sets priorities Handles increasing work load Resource Management: 2 Comments: CD-6. Uses reference materials; current techniques CD-37. Involves health care team CD-2. Consults with preceptor/instructor; acts within level of competence 35 1 3 4 5 N/A IMPLEMENTATION Site procedures: CD-7. CD-7. 1 2 Comments: Completes NCP cards appropriately Completes screening procedures Calculations: 1 2 Comments: 3 4 5 N/A 3 4 5 N/A CD-7. Accurate diet calculations CD-32. Checks work for errors CD-32. Accurate anthropometric and nutrient needs assessment CD-32. Calorie counts CD-32. Nutritional supplements/support SELF EVALUATION Teaching: 1 2 Comments: NT-6. Appropriate instructional materials and methods NT-6. Accurate and complete instructions NT-6. Appropriate family involvement NT-6. Appropriate teaching level for pt understanding CD-10. Presents MNT to other health care providers CD-10. Utilizes current research in formal presentation to health professionalsand to patient interactions CD-13. Utilizes current research in formal presentation to health professionals – and to patient interactions Charting: CD-7. CD-7. CD-7. CD-7. 1 2 Comments: DISCHARGE PLANNING – TRANSITIONAL CARE 1 2 3 Comments: CD-36 NT-5. Can implement conversion of one form of Nutrition Support to another CD-36 NT-5. Can implement changes in feeding plan from hospital to ECF or home CD-37. Can communicate nutrition needs to other health care team members CD-38. Active participant in team conferences CD-46. Participates in reimbursement coding 3 4 5 N/A 1 2 Comments: 3 4 5 N/A 4 5 N/A CD-4. Able to set and accomplish objectives CD-4. Able to evaluate own strengths and weaknesses Please comment on student/intern’s overall performance: Strengths: 3 4 5 N/A Areas for further work: Uses appropriate format Complete, concise information Appropriate recommendations Clear handwriting, correct spelling EVALUATION Monitoring pt care: 1 2 Comments: NT-6. Evaluates pt’s level of understanding/ motivation CD-33. Establishes and implements follow up care: short term (in hospital), long term (post discharge) CD-2. Appropriate involvement of health care team 3 4 5 N/A Preceptor:_____________________________ Student/Intern:_____________________________ Overall performance:___________________ Total Points:______________________________ 36 Thank You For Your Willingness to Serve as a Preceptor for Interns in the Brigham Young University Dietetic Internship 2010