Operations & Revenue Officer (ASO4)
Department for Transport, Energy and Infrastructure
JOB AND PERSON SPECIFICATION
Position Title:
Operations and Revenue Officer
Division:
Public Transport Services
Classification:
ASO-4
Branch:
Public Transport Infrastructure
Unit:
Ticketing & Distribution
Position No:
Job and Person Specification Approval
Chief Executive or delegate
/ /
(Print name)
(Signature)
JOB SPECIFICATION
1. ROLE SUMMARY
The Operations & Revenue Officer is accountable to the Manager, Ticketing for undertaking a range of activities associated
with the efficient and effective reconciliation and auditing of ticket sales, including:
 managing the cash collection contract for the collection of ticket sales revenue by Service Contractors;
 maintaining and reporting on ticket sales data;
 providing advice to Service Contractors and PTS management on the operation of the ticket system and associated revenue
and ticketing procedural matters.
2. REPORTING/WORKING RELATIONSHIPS
The Operations & Revenue Officer:
 reports to the Manager, Ticketing.
 supervises staff (a shared resource) assisting with audits and audit preparation.
 extensively consults, liaises and interacts with a broad range of stakeholders involved in the administration and sale of
tickets, including the public, licensed ticket vendors, Government Departments, local and interstate businesses and Service
Contractors etc.
3. SPECIAL CONDITIONS
 Will be expected to spend a considerable amount of time on location at Service Contractor’s depots whilst undertaking audits
 Some out of hours work may be required.
 A current drivers license is essential.
 This role has been classified as a position of trust. The incumbent is subject to a satisfactory criminal history/record check in
line with the Departmental policy.
106751184
Operations & Revenue Officer (ASO4)
4. KEY OUTCOMES AND ASSOCIATED ACTIVITIES
1)
Ensure that all cash collected by Service Contractors is accurately transferred to the Agency by:
a)
b)
2)
3)
managing the contract for the collection and counting of revenue accruing from ticket sales through Service Contractors,
including:

supervising the verification and subsequent transfer of cash collection data received from the Cash Collection
Contractor to the Service Contractors on a daily basis;

daily liaison with Service Contractors and the Cash Collection Agent to ensure an effective delivery of the Cash
Collection service by the Collection Contractor;

reconciliation of payments by the Cash Collection Contractor to the PTS’s account with the data provided by the Cash
Collection Contractor;

managing the distribution of PTD forms necessary for the proper recording and accounting of ticket sales by the
Service Contractors;

authorising payments to the Cash Collection Contractor by reconciling invoices with services rendered;

answering queries from Service Contractor’s staff on the operation of the PTS’s Revenue Accounting System.
auditing the Ticket and Revenue Procedures of Service Contractors, including:

undertaking monthly auditing of the Revenue Accounting System;

preparing audit schedules for periodic conduct of on-site audits at Service Contractors depots;

supervising and or undertaking the audit preparation;

undertaking audits at Service Contractors depots;

supervising staff assisting with audits.
c)
compilation of ticket sales data in spreadsheets and maintenance of those spreadsheets;
d)
preparation of ad-hoc, monthly and annual reports on ticket sales through Service Contractors, Licensed Ticket Vendors
and reporting on trends in ticket sales;
e)
providing operational assistance to Service Contractors on an as necessary basis;
f)
liaising with Service Contractors on investigations of ticketing fraud;
g)
undertaking public consultations and/or investigations on ticketing related matters.
Contribute to the effective implementation of new fare collection systems and projects by:
a)
participating as a project team member, as required
b)
consulting with Service Contractors, obtaining their feedback, compiling and documenting such feedback and providing
input to project teams
c)
providing input to project teams on existing ticketing system procedures and processes and improvements and/or
modifications to procedures and processes for the new system
Contribute to a safe and healthy work environment, free from discrimination and harassment by working in
accordance with legislative requirements, the Code of Conduct and departmental human resource policies, including
the OHS&W requirements.
106751184
Operations & Revenue Officer (ASO4)
PERSON SPECIFICATION
1.
Essential Minimum Requirements
1.
Educational/Vocational Qualifications
Nil
2.
Personal Abilities/Aptitude/Skills, experience and knowledge
a)
Well developed verbal communication skills including the ability to provide effective advice to a range of stakeholders
in a variety of different forums.
b)
Written communication and presentation skills that clearly demonstrate the ability to summarise and tailor
communications to audience requirements and to seek the commitment of people on a variety of issues.
c)
Ability to work autonomously with minimal supervision with a demonstrated record of an effective collegiate approach
to achieving results.
d)
Ability to listen to, communicate clearly with, and work effectively with other members of the ticketing team.
e)
Sound administration and organisational skills with proven competence in the use of PCs and associated word
processing, database and spreadsheet software programmes.
f)
Sound analytical and problem solving skills.
g)
Strong negotiation skills applied inside and outside the organisation with a range of stakeholders.
h)
Ability to acquire knowledge and learn new skills in short time-frames.
i)
Demonstrated experience in financial reconciliation and management, procedural auditing, ticketing system
operations and accounting and the use of spreadsheets and databases to record and reconcile sales and payments
and to maintain inventories in an auditable manner.
j)
Sound knowledge of ticketing system operational and revenue procedures
k)
Good knowledge of Adelaide and environs associated with the day to day performance of duties
l)
Proven commitment to the principles and practices of:
106751184

Equal employment opportunity, ethical conduct, diversity and OHS&W

Customer Services;

Quality management and client oriented service; and

Risk management
Operations & Revenue Officer (ASO4)
2.
Desirable Characteristics
1.
Educational/Vocational Qualifications
a)
Completion or part completion of Accountancy subjects.
b)
Completion of auditing/investigative procedures training course.
2.
Personal Abilities/Aptitude/Skills, experience and knowledge
a)
Proven capacity of innovative thought and action and ability to contribute to a process of change.
b)
Willingness to undertake further accounting and or auditing courses.
c)
An appreciation of the responsibilities and functions of the Public Transport Services Division
Examined
/ /
(Title)
Acknowledged by occupant
/ /
(Print name)
106751184
(Signature)