Doro PhoneEasy 409 mobile phone
HM30
Please retain these instructions for future reference. These instructions are also
available in alternative formats.
Contents:
Product Description....................................................................................................3
Items that come with the Doro PhoneEasy 409 phone ...............................................3
Orientation .................................................................................................................3
Getting Started ............................................................................................................5
SIM card ....................................................................................................................5
Battery .......................................................................................................................6
Product features .........................................................................................................7
Turning the phone on and off .....................................................................................7
Adding credit to your phone .......................................................................................8
Making and receiving phone calls .............................................................................8
Keypad dial ................................................................................................................8
Speed Dial .................................................................................................................9
Memory dial from Phonebook ....................................................................................9
SOS Calls ................................................................................................................ 10
Incoming calls .......................................................................................................... 10
Hands free ............................................................................................................... 10
Using the earpiece ................................................................................................... 10
End a call or Reject an incoming call ....................................................................... 10
Loudspeaker and earpiece volume .......................................................................... 11
Silent Alert ............................................................................................................... 11
Key lock ..................................................................................................................... 11
Create, send and receive an SMS text message..................................................... 11
Create and send a text message ............................................................................. 11
Entering a standard text ........................................................................................... 12
Receiving a text message ........................................................................................ 12
Outbox ..................................................................................................................... 12
Phonebook ................................................................................................................ 13
View ......................................................................................................................... 13
Edit .......................................................................................................................... 13
Add new................................................................................................................... 13
Call .......................................................................................................................... 13
Send SMS ............................................................................................................... 13
Top 10 settings ........................................................................................................ 13
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Delete ...................................................................................................................... 13
Delete all.................................................................................................................. 14
Copy all.................................................................................................................... 14
Storage .................................................................................................................... 14
Send vCard .............................................................................................................. 14
Messages .................................................................................................................. 14
Call Log ..................................................................................................................... 14
Alarm ......................................................................................................................... 15
To set an alarm: ....................................................................................................... 15
Calendar .................................................................................................................... 15
View Tasks .............................................................................................................. 15
Add Task ................................................................................................................. 16
Jump to date ............................................................................................................ 16
Calculator .................................................................................................................. 16
Settings ..................................................................................................................... 16
Time and Date ......................................................................................................... 16
Tone settings ........................................................................................................... 17
Silent ....................................................................................................................... 18
User Setup............................................................................................................... 18
Block Function ......................................................................................................... 18
Emergency .............................................................................................................. 18
Voice Mail ................................................................................................................ 19
Speed Dial ............................................................................................................... 19
Call Setup ................................................................................................................ 19
Messages ................................................................................................................ 21
Network setup .......................................................................................................... 21
Services ................................................................................................................... 21
Security.................................................................................................................... 21
Safety Advice ............................................................................................................ 21
Cleaning .................................................................................................................. 22
Technical specification ............................................................................................ 22
Troubleshooting ....................................................................................................... 22
Calls fail to connect .................................................................................................. 22
Phoning outside of your own country: ...................................................................... 22
How often should the rechargeable battery be recharged? ...................................... 22
Can an emergency call, by entering 112, be made without network coverage or
airtime credit? .......................................................................................................... 23
How can you improve the reception? ....................................................................... 23
Terms and Conditions of Sale ................................................................................. 23
Product Regulations................................................................................................. 24
Keep up-to-date with new products from RNIB ........................................................ 24
T-Mobile - Welcome to pay as you go ..................................................................... 24
Getting Started......................................................................................................... 24
Mates Rates ............................................................................................................ 25
Everyone ................................................................................................................. 25
Top-up your account ................................................................................................ 25
Voicemail ................................................................................................................. 26
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Keeping your existing number.................................................................................. 26
Using your phone abroad ......................................................................................... 26
Frequently asked questions ..................................................................................... 27
Contacts .................................................................................................................. 27
Product Description
The Doro PhoneEasy 409 mobile phone enables you to make and receive calls and
text messages (SMS). The clamshell design has an active flip cover which will switch
the phone out of and in to standby mode when it is opened and closed respectively.
The colour display has wallpaper background, selectable from a choice of 4, and
shows numbers in 26pt black text.
The Doro PhoneEasy 409 can store up to 100 names with up to 3 numbers each in its
memory. It also has an Emergency call button and 9 internal speed dial numbers. It
has many other features and functions. These include Hearing Aid Compatibility
M3/T4, Predictive Text, Alarm Clock, Calendar function, Calculator, and the ability to
de-activate unwanted functions.
Items that come with the Doro PhoneEasy 409 phone
1× Doro PhoneEasy 409 mobile phone
1× Airtime Network SIM card and Top up card (the phone is not locked to this SIM and
you can use any other network operator)
1× Mains UK battery charger
1× Lithium Ion rechargeable battery
1× Earpiece accessory
1× Neck Strap
1× Doro Instruction booklet plus leaflets
1× RNIB user guide
Orientation
With the phone closed, position it with the half having a horizontal tactile ridge
uppermost and the hinge edge along the top.
Starting at the very top of the phone and coming towards you there is an indentation
over the central half of the edge which is the enclosed, sprung hinge that is used to
"flip" the phone open and closed.
Moving further towards you about a third of the way down the phone you will find two
LED lenses. The top one of these is illuminated when the battery is low and the lower
one tells you that you have a new message. This LED also flashes when the phone is
closed and on standby. Immediately below these is a green horizontal tactile ridge.
Left side
With the phone on its back as before, on the left side near the hinge end there are two
buttons (white or black depending on the model). The top one is a switch marked with
a "+" (Up) and the lower one is a switch marked with a "-" (Down). These are used to
turn the volume up and down.
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Right side
Towards the top of this side near the hinge end there are two small circular sockets.
The top one is used to charge the phone from the charger lead and the lower one is to
connect the earpiece.
Bottom Edge
On the bottom edge of the phone there are two centrally positioned small holes that
can be used to fit the neck strap. On either side of these holes there are recesses for
contacts, which enable the phone to be charged when sitting in the optional charging
cradle.
Underside of the phone
Turn the phone over with the hinge at the top furthest away from you. The battery
cover forms the bottom two thirds of the back of the phone and removing this gives
access to the rechargeable battery bay and the SIM card tray. Immediately above the
battery cover on the left hand side is the SOS emergency button slightly depressed
below the surface with a tactile surround. To the right of this button are three horizontal
cut outs in the moulding covering the internal loudspeaker.
The Open Phone
Now open the phone, rest it on its back with the upper half containing the display
furthest away from you and the bottom half with the buttons nearest to you.
Centrally located near the top edge of the upper half is a small rectangular hole to
enable you to hear the loudspeaker. To the left and right of this hole are two small
bumpers which protect the phone when closing the flip. Immediately below this hole
there is a flat dark surface, which is the colour display screen, covering the rest of the
upper half. At the bottom of the screen there is a silver Doro logo. The display will
show numbers and various icons in black text on top of a wallpaper background of
your choice.
Move toward you, passing the centrally located hinge, to the lower half of the phone
you will find there are six rows of buttons. The first is a row of 2 long rectangular black
buttons with horizontal white lines across their centres. These two buttons are used to
select options in accordance with the changeable prompts shown at the bottom of the
screen.
The next row has three large black buttons. The first, left hand button has a diagonal
phone symbol in green and this is the OK or Call button. The right hand button has a
red horizontal phone symbol with a red line underneath the symbol. This button has a
number of functions and is the end call, cancel and reject call button. The button is
also used to turn the phone on and off. The middle button, covering two switches, has
a white arrowhead pointing up on the top half and a white arrow pointing down on the
bottom half. This scroll button enables you to scroll up and down through lists or
menu options.
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The next four rows of buttons form the number keypad. The first row has 1, 2, 3 the
second row 4, 5, 6 and the third row 7, 8, 9. The bottom row has star, 0 and hash. The
5 key has two tactile markers. The first three rows also have the letters of the alphabet
distributed over these number keys in the standard allocation as follows 2 is A, B, C; 3
is D, E, F; 4 is G, H, I; 5 is J, K, L; 6 is M, N, O; 7 is P, Q, R, S; 8 is T, U, V and 9 is W,
X, Y, Z. These letters are used to enter names against the numbers that you store in
your phonebook and also to create SMS text messages.
Below all these buttons there is a small centrally located hole in the case to allow
sound to reach the microphone.
Display
When the phone is switched on the display shows a series of small graphic symbols on
the top row, they are:
 Signal strength - an aerial symbol with increasing height white bars alongside it.
These will vary in number with network coverage - more bars equal better coverage
 Ring/vibrate - a musical note symbol to the left of a mobile phone symbol indicates
a ring tone only is selected, two vertical lines either side of the mobile phone symbol
shows that vibrate only is selected. Two vertical lines to the right of the symbol and
a musical note to the left indicates the phone will both ring and vibrate.
 Headset - A headphone symbol will appear if the headset is connected.
 Alarm - a yellow bell indicates that the alarm has been activated
 Missed calls - shows as an angled telephone symbol with an exclamation mark
and indicates you have missed or selected to reject a call. Missed calls will also
show in the main display, just after they happen, as an angled telephone in a box
and the number of missed calls.
 New message - a closed envelope symbol indicates there is a new unread text
message.
 Roam -the letters RM inside a small square box - will appear if you travel abroad.
Please telephone your network provider before you travel to ensure your network
operator has enabled this service for your account.
 Battery charge level - in the top right hand corner of the screen. It consists of a
small battery shaped graphic with a combination of three white or black segments
that change with battery charge level. Three black segments indicate full charge
and three white segments means the battery is almost flat
Getting Started
SIM card
Insert / Remove SIM card
First remove the battery cover. To remove the battery cover, first switch off the phone,
close the clam shell and hold the phone face down in one hand with the hinge along
the top edge. Using your other hand, slightly depress the middle of the battery cover
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inwards and slide the cover downwards away from the hinge until the cover clicks out
of its location lugs.
With the hinge of the closed phone at the top, the SIM-card tray is located on the top
right hand corner of the battery bay and is accessible when the battery is removed. It is
located in a recessed rectangular shaped area, with a lockable metal 'bridge' across
the middle.
First, unlock the metal bridge by sliding it slightly upwards towards the phone's hinge
edge. Lift this bridge up which is hinged at the top and leave it open while the SIM card
is inserted. With the brass coloured contacts of the SIM Card facing down and the cut
off corner of the SIM-card towards the outside edge of the battery bay (right hand
edge), locate the SIM-card into the recess in the SIM-card bay. Now close the metal
'bridge' and slide it slightly downwards to lock it in place. Remove the SIM card by
using a finger to slide the metal bridge upwards and hinge it open.
SIM - Enter PIN
This function has not been activated with the SIM card originally supplied with the
phone. If it is displayed on screen, when you switch the phone on, enter the 4-digit
number that will come with your SIM card paperwork. As you enter the number the
display will show stars instead of numbers.
WARNING - if you enter the PIN number wrong three times then the phone will lock
completely and you will have to contact your Network operator for an unlock code. If
there is no SIM card in the phone the display will show a single small square and an
arrow pointing down and the switch on sequence will stop.
NOTE - if you press the green call button with no SIM card in the phone, it will dial the
emergency services.
Battery
Battery insertion
First remove the battery cover. To remove the battery cover, first switch off the phone,
close the clam shell and hold the phone face down in one hand with the hinge along
the top edge. Using your other hand, slightly depress the middle of the battery cover
inwards and slide the cover downwards away from the hinge until the cover clicks out
of its location lugs.
Place the phone face down on a table, with the battery cover removed and the battery
bay closest to you. The flat, rectangular battery has 3 brass coloured contacts and two
locating lugs at one end and a small tag on each side of the other end. Hold the battery
so that you insert the battery into the bay, brass contacts and lugs first, and then press
the battery flat into the bay. (The battery has a white side with writing on it and this side
should face upwards).
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Replacing the battery cover
Locate the cover over the back of the phone, with the two lugs on the top edge of the
battery cover under the top edge of the battery recess on the phone. Slide the cover
upwards and click it into place.
Battery removal
There are two small lugs on ether side at the bottom edge of the battery. With a
fingernail underneath one of the lugs lift the battery out.
Charging the battery
Before using the phone for the first time, it is recommended that you charge it for at
least 3 hours. Note however that the full battery capacity will not be reached until it has
been charged and discharged 3 or 4 times. Using the mains charging unit that came
with your phone, insert the small round plug into the top of the two sockets on the right
hand side of the phone. Push it in until it clicks in place. Plug in the 3-pin power
charging unit into a mains socket and switch on. When you start charging with the
phone switched off, the screen will display a large rectangular battery symbol, which
will appear to be filling from bottom to top. If the phone is switched on when charging a
two-pin plug symbol and the words "Charger Connect" will momentarily appear on the
screen when you start charging. When the charging lead is removed the same symbol
with a cross through it and the words "Charger Removed" will momentarily appear.
With the phone turned on, a small filling battery symbol will appear in the top right hand
corner of the screen through the duration of charging.
Instead of plugging the charger directly in to the phone it is possible to place the phone
in the optional charging cradle (if purchased separately) and plug the charger lead in to
the socket on the back of this cradle. The same symbols as described above will
appear when the phone is placed in the cradle.
The battery can only be charged in the phone and if it is totally flat it may take a few
minutes of charge before it shows evidence of charging.
If you are not going to use the mobile phone for more than a month, it is recommended
that you remove the rechargeable battery from the phone and store it safely.
Product features
Turning the phone on and off
Press and hold in the End Call button with the red phone symbol on it, which is on the
right of the second row of buttons, until the display and the keyboard backlight come
on and you hear a series of audio tones. Switch on is complete when the Doro graphic
animations on the display stop and the display shows the time, date and the name of
the network provider (if a SIM card is fitted). Alternatively the display may only show
the time if this display option has been selected.
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To turn the phone off, press and hold the same End Call button until you hear the end
of a series of tones and the screen shows an animated graphic display that then goes
blank.
Adding credit to your phone
If you use the SIM card and top up card supplied with this phone you can add credit or
top up your phone in a number of ways. Please note that if you use a different SIM
card then you will need to refer to their terms and conditions for how to add credit. You
will need to add credit to be able to make any outgoing calls or texts, although without
credit you will be able to receive incoming calls and texts.
Using the top up card
Within the plastic wallet that contained a SIM card there is another plastic card. This
card is linked to the SIM card and has the telephone number of the SIM card printed
on it. You can take this card and present it in a shop that has a green top up sign and
ask for an amount to be added your phone.
Calling the network provider
Simply dial 150 from using your phone and follow the instructions. Alternatively, you
can call from another phone on 0845 412 5000 but you will need to have your mobile
phone number to hand.
Making and receiving phone calls
There are three ways to dial a number and make a phone call. An SOS button is also
provided.
Keypad dial
Enter the phone number direct from the keyboard and briefly press the Call button with
the green handset symbol. The display will show a telephone handset symbol with an
animated arrow pointing away from it. It will also show the number you are dialling at
the top of the display. Remember to use the full STD code. If you are dialling from
outside the UK then add a plus + symbol for international dialling by pressing the star
button on the number keypad twice quickly then add the international dialling code for
the country you are dialling. E.g. +33 to call a number in France or +44 to call the UK
from abroad. (Remember to miss out the leading zero from the telephone number)
When you push the end call button with the red handset on it to finish a call the
duration of the call will be momentarily displayed on the screen.
When you enter the phone number directly you will be given the option to save this
number in the phonebook. To do this respond to the "SAVE" prompt in the bottom left
of the screen by pushing the left hand button of the top row of two buttons. This will
then display "Add New" and using the central arrowed buttons you should scroll to
Mobile, Home or Office number and select OK. With "Name" highlighted use the letters
on the keypad enter the name. E.g. to enter SUE press the 7 key four times for the S,
then the 8 key twice for the U and finally the 3 key twice for the E. (Use the Red cancel
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button if you make a mistake). Press "Save" button (left hand top) to save this name
and number.
Speed Dial
To dial the numbers you have stored for the Speed dial press and hold one of the nine
possible Speed dial button - 0 or 2 to 9. The name of the contact you are dialling will
appear in the display whilst the phone dials that number. If no speed dial number has
been stored against a particular number key then a red circle with a white cross and
"No speed- dial" will be displayed.
Storing Speed Dial numbers
Select "Menu" and scroll through the options to the "Settings" option using the central
up and down button on the second row. Select OK by pressing the left hand button on
the top row. Scroll down to "Speed dial" and select OK. The list of available speed dial
numbers with then be displayed and from this list select the empty ones you want to
set and select "Add" using the left hand top button. Scroll down the entries in your
Phonebook and press OK when you have reached the name you want to set against
that speed dial number.
You can check the numbers you have stored at any time by following the process
above to view the stored speed dials. It is also possible to change your speed dial
selection.
Memory dial from Phonebook
Select the Menu by pressing the top left hand button and this will take you directly to
the Phonebook menu option. Press OK to take you in to the Phonebook. It is now
possible for you to scroll through all the entries in the phonebook using the central
button and when you reach the one you require, press the button for Options. Note,
when scrolling the numbers, a green display background will move down to highlight
each number. If you select a letter, it will take you to the first contact name beginning
with that letter.
Storing Phonebook memory numbers
Enter the phonebook as described above. The top line will read "New Contact" and this
should be selected by pressing the "Add" button. The display will then show Name
followed by the different numbers that can be stored Mobile, Home number and Office
number. With Name highlighted enter the name using the letters on the keypad. E.g. to
enter SUE press the 7 key four times for the S, then the 8 key twice for the U and
finally the 3 key twice for the E. (Use the Clear button if you make a mistake). When
the name has been entered scroll down to the type of number you wish to enter and
then use the keypad to enter the number alongside this number type. Add other
numbers for this name if desired and then press the Save button to store the
number(s) against the name. Saving will take you back to the list of names in the
phonebook. This name and number will be stored in the next available memory
location. If the phonebook is full use the up and down central switches to scroll to an
entry to be replaced and use Options, followed by Edit to make changes.
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SOS Calls
The SOS (Emergency call) button is located on the back of the phone. By pressing and
holding this button for 3 seconds or twice within a second (alternative settings see
Emergency - Activation) you will activate an emergency SOS call. On activation this
will send an emergency SMS text message to all contacts on the Emergency numbers
list. The phone will then dial the first number on the list and if not answered within 30
seconds the next number is dialled etc. Dialling of each number is repeated 3 times, or
until a call is answered, or until the red cancel button on the phone is pressed. Note
that this call function must be activated in the settings before use. The emergency
services numbers, 112 or 999, must not be included in your listed numbers.
Incoming calls
With the phone switched on - an incoming call is signalled by the phone vibrating
and/or you hear your selected ring tone. A large symbol of a phone handset and a
moving arrow pointing towards it will appear on the screen. Accept the call by briefly
pressing the green OK button. If the number calling is in your phone book the phone
book held name will also appear on the screen.
Hands free
During a call you can select the hands free function, the audio is switched to the
loudspeaker, by briefly pressing the right hand button under the displayed "SPK on".
To stop the hands free function and still remain in the call press the same button briefly
for "SPK off".
Using the earpiece
To use the earpiece, insert the small plug on the end of the earpiece cable into the
socket on the side of the phone. This is the lower of the two sockets on the right hand
side of the phone and is immediately below the charging socket. When the earpiece is
plugged in, a large headphones symbol will momentarily appear on the screen and
then a small version will remain on the top row of screen symbols.
The earpiece cable has a lapel clip and where the right ear cable meets the left ear
cable there is an oval shaped unit containing the microphone and a small button. This
button can be used to answer and end calls.
End a call or Reject an incoming call
If you wish to end a call, briefly press the red end call button.
If the person you‘re talking to hangs up before you do, you do not need to do anything
the call will be cleared automatically.
When the phone rings and you do not wish to take the call simply press the same red
end call button. A small missed call symbol will show on the top row of the display.
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When the phone rings you may immediately silence the ringing by selecting Silent with
a push of the right hand top button. You can then decide to take the call or reject it
without the ringing sound being present.
Note that when a call is received with the phone in standby mode and the clamshell
closed, simply opening the phone up will answer the call. When closed the lower of the
two indicators will flash to show that the phone is switched on (in standby mode)
Loudspeaker and earpiece volume
You can only change this volume setting during a call. Press the top button on the left
hand side of the phone to increase the volume and the bottom one to reduce the
volume. The display shows the current volume setting using vertical bars with 7 bars
being the maximum.
Silent Alert
Press and hold the bottom right number keypad # button for 2 seconds to either switch
on or off the ring alert function. In the silent mode only the vibrate mode will operate. In
normal mode the pre-selected combination will operate. A small message is displayed
to indicate the selected state.
Key lock
There is no key lock on this phone as the keys are protected from accidental operation
when the phone is in the closed position.
Create, send and receive an SMS text message
To get you started a description follows of how to create, send and receive standard
SMS text messages.
Create and send a text message
Press the menu button and scroll to messages, then press OK. Using scroll and OK
select SMS to access the text message options. Select write message and press OK.
Compose a new message using the number keypad. There are 2 ways in which you
can enter a text message, either manually, selecting each letter in turn or by using
Smart ABC (predictive text), which uses a dictionary to suggest words. The numbers
buttons 2-9 are used to enter letters by pressing the button multiple times to scroll
through the available letters for that number. The letters for each number are also
printed on the keys.
Button two has A, B and C. Button three has D, E, and F. Button 4 has G, H and I.
Button five has J, K and L. Button six has M, N and O. Button seven has P, Q, R and
S. Button eight has T, U and V. Button nine has W, X, Y and Z. The zero button is
used to enter spaces. The star button is used to enter symbols. The hash button is
used to toggle between Smart ABC (if Spell Support has been selected - see Settings),
lower case letters, upper case letters and numbers. For example "Hello" will be written
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as follows: H - press number 4 twice, e - press number 3 twice, l - press number 5
three times, l - press number 5 three times, o - press number 6 three times.
Entering a standard text
To enter a manual text message, press the number key repeatedly until the desired
letter is shown, wait a second or two then enter the next character and so on.
To enter a message using Smart ABC, press each key once, even if the displayed
letter is not the one you want. The dictionary will suggest words at the bottom of the
screen based on the keys you have pressed. Scroll to the word you wish to use and
press the select key. Continue with the next word.
When you have finished entering your message press Done. Select one of the options
listed, either Send only (send the message without saving), Save and send (send the
message and save it to the outbox) or Send to many (send to more than one recipient).
If you select either send only or save and send, you can then either enter the phone
number manually, or choose Search to select from your list of stored contacts, then
press send.
If you selected send to many, select recipients and press OK, then scroll to an empty
entry and press edit, then either enter the number manually or select from your list of
contacts.
Receiving a text message
When you receive a text, you will hear an alert, depending on what alert you have
selected, and you will see a small envelope symbol on the screen.
To go to the inbox, press menu and scroll to messages, press OK. Select SMS and
press OK. Scroll to Inbox and press OK, select a message from the list and press
Read to display the text. Use the arrow keys to scroll up or down through the text.
Press options and you can select from the following:
Reply: Type your reply (see create and send a text message) and press Done, the
message will be sent automatically.
Call: This option will phone the number of the person who sent the text.
Delete: Press yes to delete the message or no to return to the menu
Edit: Edit the message and press done to show the sending options (see create and
send a text message).
Forward: Shows you the list of sending options as above.
Delete all: Press yes to delete all messages from the inbox, or press no to return to
the menu.
Use number: This will display all numbers used in the message itself, as well as the
sender's number. Select the number you require and press options, and choose one of
the following:
Call, calls the selected number; Save, save the selected number into the phonebook;
Send SMS, Write a new SMS message.
Outbox
Any message that you send will be stored in the outbox.
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Press menu and scroll to messages then press OK. Select SMS and press OK. Scroll
to outbox and press OK. Select a message and press OK, use the scroll keys to scroll
through the message. Press options and select from the options listed above.
Phonebook
When you enter the menu you will be taken to the first option which is Phonebook.
Within phonebook you will see a heading of New contact with the option to Add plus
the list of all the names you have stored in the phonebook already.
To add a new contact follow the instructions described above in Storing Phonebook
memory numbers. Alternatively go to one of the previously stored Phonebook numbers
and choose from the following options.
View
This lets you view the name and any numbers stored for this contact as well as giving
you most of the options described below.
Edit
Gives you the ability to add further numbers against this contact or modify existing
ones and save the resulting changes. Details of name and number changes are
provided earlier.
Add new
This enables you to add a completely new contact name and up to three numbers for
mobile, home and office to be held against it.
Call
This simply calls the number from the phonebook name you have selected. If more
than one number is held against the name then you will be prompted to choose which
number you wish to call.
Send SMS
This will take you into the "write message" screen for a text message. If more than one
number is held against the name then you will be prompted to choose which number
you wish to text.
Top 10 settings
This enables you to put a selected contact into your own Top 10 list in your
phonebook. The Top 10 contacts will always appear at the top of the list of contacts
with a green circle alongside them.
Delete
Enables you to delete the selected contact. You will be prompted to confirm this before
it is actioned.
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Delete all
Enables you to delete all of the contacts in your phonebook in one move. You will be
asked to choose if this is from your SIM card memory or your phone memory and then
prompted to enter your previously set password. It is unlikely that you will need to use
this option.
Copy all
Enables a copy of the SIM or Phone contacts to be made and will result in duplicate
entries in the phonebook.
Storage
You can choose whether you will store your contacts in the Phone memory or on your
SIM card.
Send vCard
This option lets you send the selected contact details stored on you phone to another
phone where it will be entered in the recipients phonebook.
Messages
Within the menu option scroll to Messages and you will be offered three options of
Write message, Inbox and Outbox.
Write message
This will take you into the initial "Write message" screen for a text message. To do this
follow the "Entering a standard text" details described above.
Inbox
When you scroll down to Inbox the screen will immediately display the number of
messages in your Inbox of received text messages. Select OK to take you to the list of
messages which are identified by a name (if in the phonebook) or phone number.
Scroll to the one you want and select Read to read the message. You will then have a
number of options available to you as shown in "Receiving a text message" above.
Outbox
When you scroll down to Outbox the screen will immediately display the number of
messages in your Outbox of sent messages. Select OK to take you to the list of
messages which are identified by a name (if in the phonebook) or phone number.
Scroll to the one you want select and Read to read the message. You will then have a
number of options available to you as shown in "Receiving a text message" above.
Call Log
When you miss a phone call the display will show a large handset symbol with an
exclamation mark and the number of calls you have missed. When this is displayed,
press the read button to show details of the missed call.
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At any other time, press the green answer call button very briefly to see a list of your
call log. This includes calls made, calls received and missed calls indicated
respectively by a handset with arrow out, a handset with arrow in and a handset with
exclamation mark. Using the central buttons scroll up or down to reach the required
call and press the Options button and then View to display the details. Use the scroll
buttons again to scroll through these details, which include, name, number, date, time
and how often called.
Up to 20 calls of each type can be stored and only the most recent call of the same
number is held. Items can be deleted from the call log if required.
The call log can also be accessed as one of the Menu options
Alarm
Enter the Menu from the standby screen, scroll down to the Alarm option and select
OK. Within the alarm function you will be presented with 2 options, On or Off.
To set an alarm:
Select On and press OK. You can then set up the time for the alarm to sound in hour
hour, minute minute format (this is a 24 hour clock). Then press the OK button. Finally
you will have the option for a Single or Repeated alarm. If Single is saved you will be
taken back to an Edit or Off option which enables you to change the time if you wish or
turn the alarm off. If you select repeated, you will see a list of days, select which days
you would like the alarm to be On. For un-ticked days it will be Off. When you have
selected the days, press Save and then Back.
When the alarm time is reached the chosen alarm tone will sound with a gradually
increasing volume and the option to Stop or Snooze (for 10 minutes)
Calendar
Enter the Menu from the standby screen, scroll down to the Calendar option and select
OK. Within the Calendar function you will be presented with the monthly calendar of
the currently set month. Use the scroll buttons to step forward or backwards through
the days of the month and use the up and down volume buttons on the left hand side
of the phone to step forward or backward through the months of the year. The selected
date will have a red border around the day and the current date will have a green
infilled box. Select Options and you will be presented with 3 options as follows.
View Tasks
This will display the currently stored tasks with options to View, Add, Edit or Delete
them.
15
Add Task
This enables you to add a task by entering the date, time and notes using the keypad
to enter the appropriate numbers and letters. When you scroll to notes select the Edit
button to enter the required text. Then select Done to take you back to the task screen
and select Save.
Jump to date
This enables you to jump to a specific date to view or add tasks for that date.
At the requested time and date of a entered task, an alert will sound and the task
description will appear on the phone display.
NOTE- the task reminder function will still operate if the phone is switched off.
Calculator
Enter the Menu from the standby screen, scroll down to the Calculator option and
select OK. Within the Calculator function you will be able to perform basic
mathematical calculations.
Enter the first number using the numeric keypad, using the hash key to enter decimal
points if required. On the right hand side of the screen you will see a list of plus (+),
minus (−), multiply (×) and divide (÷). Use the scroll button to select a calculation (the
selected one will be highlighted in yellow) and press the OK button to accept. Enter the
next number and repeat the above steps as necessary or press the OK key to see the
result (=). Press the clear/back key at any time to clear the screen.
Settings
Select the Menu by pressing the top left hand button. When this shows Phonebook,
use the central second row switch to scroll down past Messages, Call Log, Alarm,
Calendar and Calculator to Settings. Press the OK button to display the list of setting
options. Scroll through the options and when you reach the one you want press the OK
button to select it.
Time and Date
Within this setting there are 4 options. Scroll to the option you require and press OK to
select.
Set Time
Set Time will display the currently stored time. Enter the time you wish to set in the 24hour format using the number keypad e.g. for 1.30 pm enter 13 30. Press OK and after
a confirmation "done" tick you will be taken back to the time and date options. The
scroll buttons can be used to step through the digits.
Set Date
Set Date will display the currently stored date. Using the scroll button to step through
the date and enter corrections where appropriate, in the format of DD/MM/YYYY. For
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example, 14th April 2009 will read 14/04/2009. Press OK and after a confirmation
green tick you will be taken back to the time and date options.
Note that if another date format has been set this can be changed in "Set Format"
below.
Set Format
Time Format will display the currently used format namely 12 or 24-hour format. If you
wish to change this scroll to the other format and press OK.
Date Format will display the format options for you to select by scrolling and pressing
OK to confirm.
Auto Time
This can be set to on or off and determines whether you will use the time sent from the
network operator (On) or not use it (Off). Note that this service is not available from all
operators.
Tone settings
Select from Tone setup, Volume, Alert type or Extra tone by scrolling down the list to
the one you want and selecting OK.
Tone setup
Within tone setup you can select from 6 options as shown below. Scroll to the one you
want and select OK.






Ring tone - choose from 10 different melodies to be your main ring tone
Alarm - choose an alarm sound from 7 different options
Opening tone - choose from 6 tones or Silent to play when the clam is opened up
Closing tone - choose from 6 tones or Silent when the clam is closed
Message tone - choose from 6 tones or Silent when an SMS is received
Keypad tone - choose from Silent, Click or Tone to identify a key has been pressed
Volume
The volume will be displayed as 7 vertical bars. As the volume is increased the bars
will fill with green. To increase or decrease the volume use either the scroll buttons or
the "+" and "-" buttons on the left hand side of the phone.
Alert type
Select from




Ring only- only a ring tone will sound
Vib. Only - the phone will only vibrate with no tone sounding
Vib & ring - the phone will both vibrate and ring
Vib->ring - the phone will start by vibrating and then switch to a ring tone
Extra tone
Enables you to turn on or off the use of an extra tone as a warning or an error
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Silent
Choose from On or Off. Whilst On is selected no ring tones will sound.
User Setup
Enables you to set up 5 different areas as follows.
Wallpaper
Scroll through and decide from 4 different background wallpapers for the display and
select OK.
Idle Display
Choose from Clock only or All info. All info will include the date and the network
provider's name on the standby display.
Language
Choose from a wide range of languages or leave on Automatic which will use the
language linked to your SIM card.
LCD Backlight
Select the time of 15 seconds, 30 seconds or 1 minute before the backlight will switch
off. Note that when the display time is reached, simply press the green accept call
button to turn the display backlight on again. Note that both the display and the key
pad are backlit.
Block Function
It is possible to disable the use of a number of functions on the Doro 409 by blocking
them and thus making the phone simpler to use. Blocks are possible on Messages,
Alarm, Calendar, Calculator, and Silent Mode. Scroll through the list and select on for
those you wish to block. Then press the button for done.
When blocked the item will be removed from the main menu and will only reappear if it
is subsequently unblocked.
Emergency
Within this setting there are 4 options. Scroll to the one you require and press OK to
select.
Activation
Within activation there are the options of Off, On normal and On (3) to select from. Use
the central buttons to scroll and the OK button to select. Off means that the SOS
emergency call button on the back of the phone is disabled. On Normal means that the
button is enabled by pressing it and holding for more than 3 seconds or pressing it
twice within 3 seconds. On (3) means that the button is enabled and is activated by
pressing it 3 times within 1 second.
Numbers List
Select an Empty location and press Options. You are then presented with the options
of obtaining the number from the Phonebook or entering it Manually.
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 Phonebook - takes you to the phonebook where you scroll to the name you want
and press OK. If acceptable as it is presented press Save or amend the details and
then press Save. This action will then populate one on the 5 available numbers.
 Manually - takes you to a screen to enter the name and number of an emergency
contact that you may not have in the phonebook. Press Save to take you back to
the number list.
This can now be repeated for up to 5 emergency numbers to be contacted. These will
be contacted in turn until one number answers. Care should be taken not to use
numbers with automatic answering machines as the calling sequence will cease at this
number if the call is answered by the machine. Note that previously stored emergency
names and numbers can be edited to change them if required.
Message
When in the Message area you need to press the Edit button to enable the entry of the
message. Using the letters on the keypad enter an SMS text message of up to 161
characters that will be sent to your emergency numbers when the SOS button is
activated. This message will be sent to all numbers on the emergency number list in
addition to a call being made.
Alarm Info
Please read this important message about emergency calling.
Voice Mail
On entering Voice Mail you need to push the Options button to reveal Connect , Edit or
Delete. Select OK against Connect to be connected to the Voicemail service for your
network operator. When Edit is selected you will be able to change the name and the
phone number to reach your network operator's voicemail if this is wrong or has
changed. Delete will enable you to delete a voicemail entry.
Note: Loading a network SIM should automatically enter the correct number in this
field.
As well as connecting through this option, it is possible to connect to Voice Mail by
pressing and holding down the number 1 key on the keypad.
Speed Dial
This enables you to set and amend up to 9 speed dial numbers for the 2 to 9 and 0
keys. Speed dial numbers must be in you phonebook to enable you to do this. See
previous description within "Storing speed dial numbers" on page 8.
Call Setup
These services are provided by some of the network operators. Where they are
provided by your operator you will be able to set up the following areas. Scroll through
the list and push OK to select.
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Caller ID
Controls the display of your phone number on the recipients phone.
Select from the following options:
 Set by network- Use the default setting set by your network
 Hide ID- Your number will never appear on a recipients phone
 Send ID- Your number will always appear on a recipients phone
Call waiting
Provides options to Activate or Deactivate this function to notify you if a call is waiting
when you are on another call, or query status, which displays if the service is active or
not.
Call divert
There are 4 different diverts that can be set up on your phone to divert calls under
certain conditions to another number. Scroll down the list and select from the following
by pushing OK.
Div. voice calls
Activating this option will divert all of the received calls to another number or to
voicemail (if permitted by the network operator).
Div. unreach
Activating this option will divert calls to another number or voicemail if the phone is
switched off or out of reception range.
Div. no reply
Activating this option will divert calls to another number or voicemail if the incoming call
is unanswered.
Divert if busy
Activating this option will divert calls to another number or voicemail if the phone is
busy on another call.
Cancel diverts
The selection of this option will deactivate all divert instructions that may have been set
up using the other settings above.
Call barring
An area where it is possible to bar certain types of incoming or outgoing calls that are
local or international. A password is required to do this and like diverts it is possible to
cancel all barring in a single step.
Answer mode
The options that are given are for "Open to answer" or "Any key". Use the OK to
select.
 Open to answer - This can be turned Off or On. When Off opening up the clam shell
will not answer the incoming call, when On it will.
 Any key - select this function as On or Off. When On is selected, pushing any key
on the keypad will answer an incoming phone call. When Off you can only use the
button on the second row with the green telephone handset to answer the call.
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Messages
Within messages there are 4 options as detailed below. Scroll to the one required and
select OK.
Four options are available
 Profile set - This will display the number set by your network operator to enable the
use of SMS text messaging. Use the side "+" and "-" switches to step through it.
Press Save to exit. There should be no need to change this number unless you
have a problem
 Memory status - This tells you how much of the allocated message memory has
been used on the phone and on the SIM card
 Pref. storage - This enables you to state your preference between the SIM card and
the phone to store your messages
 Spell support - A choice of On or off. Select On and OK to enable Smart
ABC/eEZiType predictive text on the screen. Then choose the language of the
dictionary to support it followed by OK. See text input for details on its usage.
Network setup
This is primarily used when you are using the phone away from your home country.
The options of Automatic or Manual enable the phone to automatically select a local
operator or for you to do this manually from a list that will be displayed.
Services
By selecting Interactive you have access to a number of different services offered by
your network operator. See the displayed list that will be shown for your operator.
Security
Within security you have 5 options to scroll to and select by pressing the OK button.
Safety Advice
Mobile phones must normally be turned off in hospitals and in the proximity of medical
devices. Please comply with any notices and requests from staff to switch off your
phone.
NOTE - There should be a minimum distance of 20 cm between a cardiac pacemaker
and a working phone. The mobile phone must never be carried in the chest pocket.
Please take advice from your medical advisor before you use this phone or any other
phone.
The mobile phone must be turned off when directed to by the ground or cabin staff
when you are at an airport or on board an aircraft.
The mobile phone must not be used when you are at or are close to petrol stations and
other potentially dangerous flammable locations.
Do not use your phone if you suspect a gas leak.
The SIM card should be handled carefully, like a credit card: do not bend it, scratch it
or subject it to static electricity.
21
Do not subject the phone to direct solar radiation. A usage other than that described
beforehand leads to the damage of the product. In addition, another usage could lead
to dangers such as, for example, electrocution, fire, etc. It is illegal to change or rebuild
any of the product parts and the encasement may not be opened.
Cleaning
Use a damp cloth to clean the device. Avoid the use of sprays and too many fluids
because these can enter the device through openings on the keypad and could cause
damages. Do NOT use any cleaning materials or fluids that contain scouring agents,
alcohol, spirits or solvents (turpentine). These agents can attack the synthetic
encasement and damage the imprint.
This mobile phone is to be used as a mobile communications device and contact with
dampness for example, in rain or in the bathroom, etc., must be avoided. Be careful
not to damage the phone in any way.
Technical specification
Network: GSM 900/DCS1800/PCS1900 Triple Band
Dimensions: 98mm x 50mm x 19mm
Weight: 110 grams (including battery)
Talk time: up to 240 minutes
Standby: up to 280 hours
Battery: 850 mAh Lithium battery
Troubleshooting
Calls fail to connect
Check you are in network coverage, you have sufficient airtime and that the phone
numbers you are dialing are correct.
Phoning outside of your own country:
If you are outside the home network of your network provider, your mobile phone
automatically detects and goes through another GSM network. For information on
additional costs incurred when using the phone outside your own national borders,
please contact your network provider.
How often should the rechargeable battery be recharged?
To maximize battery life do not recharge the rechargeable battery after every phone
conversation. Over the course of time, this leads to a reduced battery capacity. To
keep the battery in the best condition it is recommended that you allow the battery to
go flat and then fully recharge it completely once a month. Do not compromise your
safety or security to do this.
22
Can an emergency call, by entering 112, be made without
network coverage or airtime credit?
If there is no reception or you have no airtime credit the international emergency
number 112 can usually still be dialed. This facility is only to be used in a real
emergency and where you need the direct response of the emergency services. Abuse
of this facility may result in your phone being barred from making a call of any kind.
How can you improve the reception?
Try another location: when indoors, head towards a window or continue with the
conversation after you have exited an elevator, underground garage or a tunnel.
Terms and Conditions of Sale
All goods are guaranteed against faults for 12 months from date of invoice. Faults
should be notified to RNIB prior to return, who will issue a returns authorisation number
(RMA).
Goods can be returned as “unsuitable” within 30 days of delivery, as follows:1.
2.
3.
4.
5.
Customer must contact RNIB to obtain a returns authorisation number (RMA).
Items must be returned in original packaging and condition.
Goods must be marked “Returns” and must show the authorisation number.
Goods lost in transit will only be refunded on proof of postage.
Goods marked as “non returnable” in the RNIB catalogues cannot be returned for
hygiene reasons - unless faulty, and software products whose seal has been broken
cannot be returned unless faulty.
Where goods are sold to organisations, who then sell on the goods, the guarantee will
commence from the date of original purchase from RNIB.
None of the above terms and conditions affect your statutory rights. If you require
further information or clarification of these terms and conditions please contact: RNIB
PO Box 173
Peterborough PE2 6WS
U.K.
Telephone 0303 123 9999
Textphone 0845 758 5691
Email: shop@rnib.org.uk
RNIB website: rnib.org.uk
Registered charity No. 226227
Overseas customers should contact RNIB Export Department at the above address or
call:
23
Telephone: +44 (0) 1733 37 5400
Export direct fax: +44 (0) 1733 23 8541
Email: exports@rnib.org.uk
Product Regulations
This product is CE marked.
The materials, components, and assemblies in this product comply with 'The
Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic
Equipment Regulations 2006' (RoHS).
Customers are advised to return this product, free of charge, to their supplier or the
manufacturer at the end of its life. This is to comply with 'The Waste Electrical and
Electronic Equipment Directive' (WEEE).
Keep up-to-date with new products from RNIB
New Product Guide is a free bi-monthly publication packed with information on
accessible products from RNIB relevant to your everyday life. It also features details of
any special offers or discounts, information about popular products and other news
and events that may be of interest. Available bi-monthly in braille, audio, by email, on
disk and online.
To subscribe contact RNIB on 0303 123 9999, alternatively visit our Online Shop at
rnib.org.uk/shop
T-Mobile - Welcome to pay as you go
Warning Note: Airtime Network Pay as you Talk type SIM card. (Not relevant to
monthly contract SIM cards)
If there have been no outgoing calls made from a phone for some months, It is now
common practise for the Airtime Networks to reclaim the phone number allocated to a
SIM card, and any unused airtime value you have on a linked Top up Card. If you only
intend using this phone in case of emergency we strongly advise that you make at
least one brief call consisting of a dial, ring, answer and end call, once a month. This
will also reassure you that the phone is working.
Getting Started
1. Put the SIM card in your phone
2. Charge your battery
3. Top-up your account
24
Mates Rates
If most of your mates are with T-Mobile you can talk longer for less to them with Mates
Rates. You'll get 8p per minute calls and 5p texts to other T-Mobile customers.




T-Mobile customers 8p per minute calls, 5p each text
Local and national numbers 20p per minute calls, 10p each text
Customer of other UK mobile networks 40p per minute calls, 10p each text
Voicemail retrieval in the UK 10p per minute
Everyone
If you love having the freedom to call who you like, when you like, then Everyone is the
right plan for you. You'll get 15p per minute flat rate calls to any UK network at any
time. We know things change and so can your price plan. You can switch to Mates
Rates at any time, simply call 146 from your T-Mobile phone free from the UK and
follow the instructions.




T-Mobile customers 15p per minute calls
Local and national numbers 15p per minute calls
Customer of other UK mobile networks 15p per minute calls
Voicemail retrieval in the UK 10p per minute
Top-up your account
Before you can make your first call or send a text message you'll need a top-up.
 E top-up card
 In your SIM card pack there is an E top-up card. It’s a safe way of topping-up your
phone, so you don’t have to worry if you lose it. You can even get a replacement
card for free.
How to use an E top-up card
Your E top-up card is already linked to your phone. When you want to top-up all you
need do is:
6. Visit a shop displaying a top-up sign (green square with a white circle in the centre
and an outline of a mobile phone in the circle)
7. Say how much you want to top-up (between £5 and £50 in £5 increments)
8. Hand over your E top-up card for swiping
9. Pay
If you need to link a new card
Call 150 from your T-mobile phone. Select options 1, then 3 then 2
Key in the 13 digit number (printed along the centre of the E top-up card)
Everywhere you see the green E top-up sign you can also top-up by E-voucher. So if
you leave your swipe card at home there's no need to panic. An E-voucher is a card or
25
receipt with a unique 16 digit voucher number printed on it, to top-up dial 150 from your
T-Mobile phone and follow the instructions.
Voicemail
Voicemail is automatically set up on all T-Mobile phones. To record your own personal
greeting or if you have any problems with you voicemail just call 222 from your TMobile phone and follow the instructions.
To pick up your voicemail messages
Dial 222 from your phone. It costs 10p per minute to retrieve your voicemail (within the
UK).
Keeping your existing number
Switch networks doesn’t mean you need to change your mobile number.
To keep your number:
 Request a Porting Authorisation Code (PAC) from your old network (there may be a
charge for this) which gives us permission to transfer your old number.
 Once you've got a PAC code call us on 0870 60 60 139. You'll need to give us the
code, your mobile number and the network you were on.
 We'll give you a temporary number to use while the transfer takes place, which
usually takes around five working days.
 And we'll text you as soon as the transfer is complete
Using your phone abroad
Staying in touch when abroad is easy with T-Mobile. Before you go abroad you'll need
to set up roaming before you leave the UK. To check your phone is set up to use
abroad call 150 from your T-Mobile phone.
Remember you'll need to top-up before you can use your phone abroad. If you're going
to Spain, Ireland, Greece, Italy or Portugal, you'll still be able to use your E top-up
card.
Calls to the UK
Dial the full international number, including the country code for the UK (+44), and drop
the '0' from the start of the area/mobile code.
Call to the country you are in
Dial as if you were using a local mobile. You need the are/mobile code but not the
country code.
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Calls to other countries
Dial the full international number, including the '+' and the country code. If you have
any problems making a call, call T-Mobile Customer Services on +44 7953 966 150
(calls charged as an international call to a UK mobile from the country you're in).
Receiving calls while abroad
While abroad, anyone calling you pays their normal rate for the call. You'll pay the TMobile roaming rate to receive that call.
Lost or stolen while abroad
If your phone is lost or stolen while you're abroad, call T-Mobile Customer Services on
+44 7953 966 150 (calls will be charged as a roaming call to a UK mobile from the
country you're in).
Frequently asked questions
How do I check my allowances, balance and unbilled coasts?
Call 150 from your phone and select option 1, then option 1 again.
Do I have to keep using my phone to keep my account active?
Yes, you'll need to either make a chargeable call or add credit every 180 days in order
to keep your account active.
Contacts
We hope we've provided all the information you need to get you started, but if you
have any questions and would like to speak to us, we're only a phone call away.
To call customer services:
 From you T-Mobile phone dial 150. (Calls to 150 are free when using the automated
service. When you speak to an agent you will be charged a one-off fee of 25p).
 From a landline dial 0845 412 5000. (Charged at local rates)
 From abroad +44 7953 966 150. (Charged at applicable roaming rates).
These terms and conditions were correct at time of printing, but please bear in mind
they might have changed since then. Please check out www.t-mobile.co.uk for the
latest information.
All call charges are for calls from the UK to the customers of UK mobile networks and
to local and national numbers unless otherwise stated.
Revised March 2010
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