Information Systems and Computing
Post Implementation Report:
<Insert Project Name>
Last Updated : <Date>
Version: <Version #>
Prepared By: <Name>
Post Implementation Report
Information Systems
and Computing
Table Of Contents
Project Identification ............................................................................................................................................. 3
Executive Summary ............................................................................................................................................... 3
Project Metrics ...................................................................................................................................................... 4
Effort .......................................................................................................................................................................... 4
Cost ............................................................................................................................................................................ 4
Schedule .................................................................................................................................................................... 4
Communication and Client Partnership Effectiveness ............................................................................................ 4
Lessons Learned......................................................................................................................................................... 4
Best Practices ............................................................................................................................................................. 4
Scope Definition & Management Effectiveness ..................................................................................................... 5
Lessons Learned......................................................................................................................................................... 5
Best Practices ............................................................................................................................................................. 5
Schedule and Budget - Definition & Management Effectiveness ............................................................................ 5
Lessons Learned......................................................................................................................................................... 5
Best Practices ............................................................................................................................................................. 6
Committment Management Effectiveness ............................................................................................................. 6
Lessons Learned......................................................................................................................................................... 6
Best Practices ............................................................................................................................................................. 6
Project Issue Management Effectiveness ............................................................................................................... 7
Lessons Learned......................................................................................................................................................... 7
Best Practices ............................................................................................................................................................. 7
Project Information Management Effectiveness .................................................................................................... 7
Lessons Learned......................................................................................................................................................... 7
Best Practices ............................................................................................................................................................. 7
Project Governance and Acceptance Management Effectiveness .......................................................................... 7
Lessons Learned......................................................................................................................................................... 7
Best Practices ............................................................................................................................................................. 7
Product Effectiveness ............................................................................................................................................ 8
Lessons Learned......................................................................................................................................................... 8
Best Practices ............................................................................................................................................................. 8
Next Steps ............................................................................................................................................................. 8
Appendix ............................................................................................................................................................... 9
Approach ................................................................................................................................................................... 9
Post Implementation Review Participants................................................................................................................. 9
Page 2 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
Project Identification
Project Title*
Project ID*
A brief title for the
project for reporting/
quick reference
purposes.
Client Name*
The Project Sponsor
name. The name of the
individual responsible
for funding approval
and who will
participate in Phase
Gate reviews.
Client School Name
/EVP Center*
. The name of client
School /EVP Center that
this Proposal is
associated with.
PlanView Project Tracking
Number. This is where the
effort spent preparing the
Proposal will be tracked.
Project Manager
Name*
The Project Manager name.
Client School Name
The name of the client
/EVP Center Org
School /EVP Center Org Unit
Unit*
that Proposal is associated
with.
Executive Summary
Describe the scope and objectives of the Post Implementation review.
For each section in this report, summarize the key lessons learned or best practices identified and recommended
next steps.
Page 3 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
In the section that follows provide a brief summary of observations related to the effectiveness
of each practice. Identify lessons learned and best practices identified.
Project Metrics
Effort
Guidance
 Percent difference between the final effort, final approved baseline effort estimate, and the original effort
estimate.
 Number of approved changes made to the original estimate
 Number of “re-baselined” estimates performed.
 The actual project effort should be compared back to the estimated effort in the Project Proposal.
Cost
Guidance
 Percent difference between the final cost, final approved baseline cost estimate, and the original cost
estimate.
 Number of approved changes made to the original estimate
 Number of “re-baselined” estimates performed.
 The actual project effort should be compared back to the estimated cost in the Project Proposal.
Schedule
Guidance
 Number of milestones in baseline schedule.
 Number of baseline milestones delivered on time (according to last baselined schedule).
 Difference in elapsed time of original schedule and final actual schedule.
 Difference in elapsed time of final baseline and final actual schedule.
Communication and Client Partnership Effectiveness
Lessons Learned
Best Practices
Guidance
This practice includes the following PMAP activities:
1) Develop Project Request, 2) Communicate Project Status, 3) Develop and Execute Communication Plan.
Questions
 Were there resource constraints that prevented appropriate responsiveness to the development of a Project
Proposal?
 Throughout the project there were various communications vehicles used, i.e. Almanac, brochures, Direct
Emails, The Bottom Line, BEN Reps- which vehicle did you feel was the most effective?
Page 4 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report













Information Systems
and Computing
How effective were the informational materials available to orient team members?
How satisfied were you with the kick-off meetings you participated in?
How effectively were the project team meetings conducted?
How effectively and timely were Progress Reports provided by Team Members to the Project Manager?
How effectively were stakeholders involved in the project?
Was communication with stakeholders adequate?
How well were your expectations met regarding the frequency and content of information conveyed to you
by the Project Manager?
How well was project status communicated throughout your involvement in the project?
How well were project issues communicated throughout your involvement in the project?
How well did the Project Manager respond to your questions or comments related to the project?
How useful and complete was the project repository?
How well was project status communicated throughout your involvement in the project?
How useful was the format and content of the Project Status Report to you?
Scope Definition & Management Effectiveness
Lessons Learned
Best Practices
Guidance
This practice includes the following PMAP activities:
1) Develop Project Proposal, 2) Determine Project Scope, 3) Manage Project Scope.
Questions
 Were there resource constraints that prevented appropriate responsiveness to the development of a Project
Proposal?
 How effective was the Project Proposal in providing sufficient information to initiate the Planning Phase?
 Was their sufficient participation from key stakeholders or subject matter experts in the development of the
Project Proposal?
 Did the Development deliverables provide sufficient and accurate definition of the scope?
 Were the Development deliverable scope documents managed and controlled?
 Were the Development scope deliverable documents baselined?
 How well did the scope of the project match what was defined in the Project Proposal?
 How satisfied are you with your involvement in the development and/or review of the Project Scope during
Project Initiation and Planning?
 Were the objectives and scope of this project clear?
Schedule and Budget - Definition & Management
Effectiveness
Lessons Learned
Page 5 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
Best Practices
Guidance
This practice includes the following PMAP activities:
1) Develop and Manage Project Schedule, 2) Develop and Manage Project Budget, 3) Release Resource and
Performance feedback.
Questions
 As project performance beat or challenged estimates, were the estimates effectively revised and the current
and future tasks re-scheduled?
 How closely does the initial Project Schedule compare with the actual schedule?
 Were Project Team member available to perform according to resource plan?
 Were Schedules and Activities clearly laid out?
 How did the estimated Project Budget compare with the total actual expenditure?
 Were resources released in a timely manner?
 Were resources released prematurely?
 Overall, how effective was the performance of the Project Manager?
 Was the Team structure clear (i.e who was responsible for what?)
 Did the project team have a clear knowledge of the current business processes?
 Were the right people part of the team, and were they brought on the team at the right time?
 How well did the Project Team understand the expectations of their specific roles and responsibilities?
 How well were your expectations met regarding the extent of your involvement in the project (effort time
commitments etc.)?
 How effective was each Project Team member in fulfilling his/her role?
 How effective was team member training?
 Did you have adequate tools to support the development of this product?
 If there was a vendor involved, was the communications, role & responsibilities, schedules and deliverables
clearly defined?
Committment Management Effectiveness
Lessons Learned
Best Practices
Guidance
This practice includes the following PMAP activities:
1) Establish and Manage Project Commitments.
Questions
 Was the Commitment Change process properly invoked to manage changes to Cost, Scope, Schedule, or
Quality?
 Were changes to Cost, Scope, Schedule, or Quality, effectively managed?
 Was the established change budget adequate?
Page 6 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
Project Issue Management Effectiveness
Lessons Learned
Best Practices
Guidance
This practice includes the following PMAP activities:
1) Manage Project Issues.
Questions
 How effectively were issues managed on the project?
 How effectively were issues resolved before escalation was necessary?
 If issue escalation was required, how effectively were issues resolved?
 How effectively were issues able to be resolved without impacting the Project Schedule or Budget?
Project Information Management Effectiveness
Lessons Learned
Best Practices
Guidance
This practice includes the following activities:
1) Setup and Manager Project Repository, 2) Perform Administrative Closeout.
Questions
 How useful and complete was the project repository?
 How effectively was version control managed?
 Has time tracking against the project been stopped?
Project Governance and Acceptance Management
Effectiveness
Lessons Learned
Best Practices
Guidance
Page 7 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
This practice includes the following activities:
1) Develop Phase Gate Recommendations (for each phase), 2) Develop, Manage, and Complete Acceptance Plan,
Questions
 How effective were the Phase Gate reviews?
 Were the required Phase Gate participants available to participate?
 Was the project schedule jeopardized by Phase Gate bottlenecks?
 How did your experience of the process vary from phase to phase?
 Which phases were more/less effective?
 How effective was the acceptance management process?
 Was the approval process for each deliverable clearly defined?
 How well prepared were you to receive project deliverables?
 How well defined was the acceptance criteria for project deliverables?
 Was sufficient time allocated to review project deliverables?
 How closely did deliverables match what was defined within Project Scope?
 How complete / effective were the materials you were provided in order to make a decision to proceed from
one project lifecycle phase to the next. If materials were lacking, please elaborate.
Product Effectiveness
Lessons Learned
Best Practices
Guidance
 How well does the product or service of the project meet the stated needs of the Performing Organization?
 How well does the product or service of the project meet your needs?
 When initially implemented, how well did the product or service of the project meet the stated needs of the
Performing Organization?
 To what extent were the objectives and goals outlined in the Business Case met?
 What is your overall assessment of the outcome of this project?
Next Steps
Identify next steps recommended to address lessons learned or best practices that should be incorporated into
the PMAP practice.
Page 8 of 9
Post Implementation Report-Draft v0.3
Post Implementation Report
Information Systems
and Computing
Appendix
If surveys were conducted, or other feedback provided that was used for the development of this
report, include them in the Appendix
Approach
Describe the approach that was followed in preparation for this report.
E.g. The gathering of information for the lessons learned report for BEN Financials will be conducted through a
series of interviews, surveys and perhaps a “focus session”. The goal is to expeditiously complete the lessons
learned report. A questionnaire will be made available to the core team members. Interviews or “focus sessions”
will be conducted with “other participants”.
Post Implementation Review Participants
Identify those individuals that participated in the Post Implementation review. Include roles and titles.
Page 9 of 9
Post Implementation Report-Draft v0.3