48. Rahman, Z., “Customer Experience Management

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RESUME
NAME
ZILLUR RAHMAN
PRESENT JOB POSITION
Associate Professor
Department of Management Studies
Indian Institute of Technology Roorkee
Roorkee-247667 (India)
Fax # 91-1332- 285565
Ph. # 91-1332 285081 (O), 285846(R)
E-mail: zrahman786@gmail.com, yusuffdm@iitr.ernet.in
INTEREST AREAS
Strategy, Marketing and, Sustainability.
AWARDS and HONOURS
1.
Awarded Emerald Literati Club 2004 Highly Commended Award for the paper “Why Large
Local Conglomerates may not work in Emerging Markets “published in European Business
Review, Vol.15 No. 2, 2003.
2.
Highly Commended Award winner of the 2009 Emerald/AIMA Indian Management
Research Fund Award for Rahman, Z., Kumar,I., Garg, R, and Agnihotri, A., “Investigating
whether microcredit can improve the utilization of private sector health services among Indian
women”. {http://info.emeraldinsight.com/research/awards/2009_aima.htm}.
3.
Organizing Secretary, National Conference on Emerging Challenges for Sustainable
Business, Jun 1-2, 2012, Dept. of Management Studies, IIT Roorkee.
4.
Highly Commended Runners Up for 2012 Emerald/IAM South Asia Management
Research Fund Award for Kumar, D., Rahman, Z., Qureshi M.N., and Katiiyar, R.,.
“Problems
and
Prospects
of
Compost
Marketing
in
Uttarakhand,
India”.
{http://www.emeraldinsight.com/research/awards/indianmgmt.htm}.
5.
Won the First position in the team event of 10th Uttrakhand State open Squash Rackets
Championship 2013, held at Squash Courts, Dayanand Stadium, Haridwar from Nov 23-24,
2013.
6.
Organizing Secretary, International Conference on Research and Sustainable Business,
March 8-9, 2014, Dept. of Management Studies, IIT Roorkee.
MEMBERSHIP OF COMMITTES
1.
Member, Selection Committee, School of Humanities and Social Sciences, IIT Mandi, 2010,
2011, 2012.
2.
Special Invitee, Selection Committees, IIT Mandi, 2010, 2011, 2012, 2013, 2014.
3.
Member, Expert Committees for preparation of the Manual on Sewerage and Sewage
Treatment- Part C: Management with JICA and MUD, GoI assistance.
.
PUBLICATIONS
PAPERS PRESENTED AT CONFERENCES
See Appendix A
See Appendix B
1
BOOKS EDITED
1.
Rural India- Future IT Village, Wisdom Publications, Delhi, 2006, ISBN: 81-89547-17-8.
2.
Rural Technologies, Wisdom Publications, Delhi, 2007, ISBN: 81- 89547-28-3.
CHAPTER IN BOOK
Rahman, Z., “Service Quality- Gaps in Indian Banking Industry” in Customer Service in
Indian Banks, Edited by Murthy, G.G.M., ICFAI University Press {ISBN: 81-314-0542-7},
2006, pp. 69-83.
Ph. D GUIDANCE
Awarded: 8
CONSULTANCY PROJECT
Completed
1.
PI for two SHORT TERM COURSES ON STRATEGIC MANAGEMENT for Middle level
managers of Damodar Valley Corporation (DVC) at DVC Training Institute, Chandrapura,
Bokaro, Jharkhand from Feb 22 to Feb 25 and Feb 27 to March 02, 2006.
2.
Co. PI “Technical Feasibility of Diversion of Shahadra Drain”, Chief Conservation
Engineer (Water), NOIDA, Rs 2.4 Lakhs. Consultancy Project No. CED-1137/08-09.
3.
Co P.I. “Rapid EIA studies for IIE Sitarganj: Modeling, Report and Other Studies”, DGM
SIDCUL, Dehradun, Rs. 16 Lakhs, Consultancy Project No. CED-1005 /2010-2011,
completed 2011.
4.
Co P.I. “Rapid EIA studies for IIE Sitarganj: Environmental Monitoring”, DGM SIDCUL,
Dehradun, Rs. 6 Lakhs, Consultancy Project No. CED-1006 /2010-2011, completed 2011.
5.
Co PI, “Vetting of Design and DPR of 12, 15, &20 MLD STP’s”, Greater Noida”,
Consultancy Project No. CED-1148/11-12, ongoing.
6.
Co. PI, “Evaluation of Plan scheme “R&D programme in Water Sector” of MoWR during
XI Plan period in respect of Central Water Commission, New Delhi.
7.
Coordinator, Short Term Course on How to conduct research in Business organized in
CEC, IIT Roorkee, from April 25-27, 2013.
8.
Coordinator, Short Term Course on Seven Habits of an Effective Marketing Professional
organized in CEC, IIT Roorkee, from Nov 30-Dec 01, 2013.
RESEARCH PROJECT
1.
Management of Traditional Handloom Cluster in and around Roorkee, Rs. 3.5 Lakhs,
April 2012 to March 2014, MHRD.
2.
Study of environmental awareness and practices among the employees of the
companies in select Industrial Estate in Uttarakhand, Rs 10 Lakhs, May 2014-May 2016,
ICSSR.
EDITORIAL BOARD/REVIEWER
1.
Editorial review board of “Management Decision” {Emerald}.
2
2.
Editorial Review Board of “Services Industries Journal” {Taylor and Francis}
3.
Editorial
review
board
of
“International
Journal
of
Engineering", {Information Resource Management Association}.
4.
Editorial Advisory Board of “Emerging Markets Case Studies”, {Emerald}.
5.
Editorial Review Board of “Journal of Hospital Administration”, {Sciedu}.
6.
International Journal for Healthcare Quality Assurance {Emerald}
7.
Journal of Financial Services Marketing {Henry Stewart Publications};
8.
International Journal of Information Management {Science Direct}
9.
Clinical Governance: An International Journal {Emerald}
10.
The TQM Journal {Emerald}
11.
International Journal of Physical Distribution and Logistics Management {Emerald}
12.
Benchmarking: An International Journal {Emerald}
13.
International Journal of Bank Marketing {Emerald}
14.
International Journal of Quality and Reliability Management {Emerald}
15.
Marketing Intelligence and Planning
Applied
Industrial
MEMBERSHIP OF PROFESSIONAL BODIES
Life Member of Indian Society for Training and Development
APPENDIX A
PUBLICATIONS
1.
Kumar, V., Rahman, Z., “Stakeholder Identification and Classification: A Sustainable Marketing
Perspective”, Management Research Review {Emerald}, 2016, Vol. 39, Iss.1, pp.
2.
Kaushik, A.K., Rahman, Z., “Are Street Vendors really Innovative towards Self-service
Technology?”, Information Technology for Development {Forthcoming}, 2015, Vol.21, Iss.4,
pp.
3.
Kumar, V., Rahman, Z., “Zero-B: Introducing Green Innovation in Water Purifiers”, South Asian
Journal of Business and Management Cases {Forthcoming}, 2015, Vol.4, Iss.2, pp.
4.
Kumar, D., Rahman, Z., “Sustainability adoption through buyer supplier relationship across
supply chain: A literature review and conceptual framework”, International Strategic
Management Review {Forthcoming}, 2015, Vol.3, Iss.2, pp.
5.
Joshi, Y., Rahman, Z., “Factors Affecting Green Purchase Behaviour and Future Research
Directions”, International Strategic Management Review {Forthcoming}, 2015, Vol.3, Iss.2, pp.
6.
Agrawal, A. K., Rahman, Z., “Roles and Resource Contributions of Customers in Value Cocreation”, International Strategic Management Review {Sciencedirect}, 2015, Vol.3, Iss.2, pp.
3
7.
Kaushik, A. K., Rahman, Z., "An Alternate Model of Self-Service Retail Technology Adoption",
Journal of Services Marketing {Emerald}, 2015, Vol.29, Iss.7, pp. (Forthcoming).
8.
Kamboj, S, Rahman, Z., "Marketing capabilities and Firm Performance: Literature Review and
Future Research Agenda", International Journal of Productivity and Performance
Management {Emerald}, 2015, Vol. 64, No.3, pp.
9.
Khan, I, Rahman, Z., " Brand experience formation mechanism and its possible outcomes: A
theoretical framework", The Marketing Review {Westburn}, 2015, Vol. 15, Iss.2, pp.
10. Talib, F., Rahman, Z. “An Interpretive Structural Modeling for Sustainable
Healthcare Quality Dimensions in Hospital Services”, International Journal of Qualitative
Research in Services {Inderscience}, 2015, Vol.2, Iss.1, pp.
11. Goyal, P., Rahman, Z., “Corporate Sustainability Performance and Firm Performance
association: A Literature Review”, International Journal of Sustainable Strategic
Management {Inderscience}, 2015, Vol. 5, Iss.1, pp.(Forthcoming)
12. Talib, F., Rahman, Z. “Identification and Prioritization of barriers to Total Quality Management
implementation in Service Industry: an Analytic Hierarchy Process approach”, The TQM Journal
{Emerald}, 2015, Vol.27, Iss.2, pp. (Forthcoming).
13. Fatma, M., Rahman, Z., “Consumer Perspectives on CSR Literature Review and Future
Research Agenda”, Management Research Review {Emerald}, 2015, Vol.38, No.2, pp. 195216
14. Goyal, P., Rahman, Z., and Kazmi, A.A., “Identification and Prioritization of Corporate
Sustainability Practices using Analytical Hierarchy Process”, Journal of Modelling in
Management {Emerald}, 2015, Vol. 10, Iss.1, pp.23-49
15. Kaushik, A. K. and Rahman, Z., "Innovation Adoption across Self-service Banking Technologies
in India", International Journal of Bank Marketing {Emerald}, 2015, Vol.33, Iss.2, pp. 96-121.
16. Talib, F., Azam, M. and Rahman, Z. “An Interpretive Structural Modeling for Sustainable
Healthcare Quality Dimensions in Hospital Services", International Journal of Behavioural and
Healthcare Research {Inderscience}, 2014, Vol. Iss. pp. (Forthcoming).
17. Fatma, M; Rahman, Z. and Khan, I., “Multiitem based scale to measure CSR in the banking
industry”, International Strategic Management Review {Sciencedirect}, 2014, Vol.1, Iss.2, pp.
9-20.
18. Goyal, P., Rahman, Z., and Kazmi, A.A., “Corporate Sustainability Performance Assessment: An
Analytic Hierarchy Process Approach”, International Journal of Intercultural Information
Management {Inderscience}, 2014, Vol. 4, Iss.1, pp. 1-14.
19. Kaushik, A. K., Rahman, Z., "Perspectives & Dimensions of Consumer Innovativeness: A
Literature Review & Future Agenda", Journal of International Consumer Marketing {T&F},
2015, Vol. 27, Iss. 3, pp. 239-263.
20. Garg, R., Rahman, Z., and Qureshi, M.N.,” Measuring Customer Experience in Banks: Scale
development and validation””, Journal of Modelling in Management {Emerald}, 2014, Vol.9,
Iss 1, pp. 87-117.
21. Fatma, M., Rahman, Z., “Building Corporate identity using corporate social responsibility: a
website based study of Indian banks”, Social Responsibility Journal {Emerald}, 2014, Vol.10,
No.4. pp.591-601.
22. Kumar, D., Rahman, Z., “Modelling relationship marketing strategies for sustainability adoption”,
International Journal of Intercultural Information Management {Inderscience}, , 2013, Vol. 3,
No.4, pp.277-291.
4
23. Kumar, V., Rahman, Z., and Kazmi, A.A., “Sustainability Marketing Strategy: an Analysis of
Recent Literature”, Global Business Review {Sage}, 2013, Vol. 14, Iss.4, pp.601-625.
24. Talib, F., Rahman, Z. and Qureshi, M.N., "Survey on the usage of total quality management tools
and techniques in Indian service industries”, International Journal of Quality and Innovation
{Inderscience}, 2013, Vol. 2, No.2, pp.105-119.
25. Goyal, P., Rahman, Z., and Kazmi, A.A., “Corporate Sustainability Performance and Firm
Performance Research Literature Review and Future Research Agenda”, Management
Decision {Emerald}, 2013, Vol. 51, Iss.3, pp.361-379.
26. Talib, F., Rahman, Z. and Qureshi, M.N., "An empirical investigation of relationship between total
quality management practices and quality performance in Indian service companies”,
International Journal of Quality & Reliability Management {Emerald}, 2013, Vol. 30, No.3,
pp.280-318.
27. Talib, F., Rahman, Z. and Akhtar, A., “An instrument for measuring the key practices of total
quality management in ICT industry: an empirical study in India”, Service Business: An
International Journal {Springer}, 2013, Vol. 7, No.2, pp. 275-306.
28. Azam, M, Rahman, Z. and Talib, F., and Singh K.J., “A critical study of quality parameters in
health care establishment”, International Journal of Healthcare Quality Assurance {Emerald},
2012, Vol. 25, Iss.5, pp. 387-402.
29.
Azam, M, Rahman, Z. and Talib, F., “Core quality and associated supportive quality parameters:
a conceptual quality frame work in healthcare establishment”, International Journal of
Business Excellence {Inderscience}, 2012, Vol.5 Vol.3, pp. 238-277.
30. Talib, F.,Rahman, Z. and Qureshi, M.N., “Total quality management in service sector: a literature
review”, International Journal of Business Innovation and Research , {Inderscience}, 2012,
Vol.6, No.3,pp. 259-301.
20.
Talib, F., Rahman, Z.,”Total quality management practices in manufacturing and service
industries: a comparative study”, International Journal of Advanced Operations
Management {Inderscience}, 2012, Vol.4, No.3, pp.155-176.
21.
Garg, R., Rahman, Z. and Qureshi, M.N., and Kumar, I., “"Identifying and ranking critical
success factors of customer experience in banks: An analytic hierarchy process (AHP)
approach”, Journal of Modelling in Management {Emerald}, 2012, Vol.7, Iss.2, pp. 201-220.
22.
Talib, F., Rahman, Z. and Qureshi, M.N., “Prioritising the practices of total quality management:
an analytic hierarchy process (AHP) analysis for the service industries”, Total Quality
Management and Business Excellence, {Taylor & Francis}, 2011, Vol.22 No.12 pp.13311351.
23.
Talib, F., Rahman, Z. and Qureshi, M.N., “Assessing the awareness of total quality
management in Indian service industries: an empirical investigation” Asian Journal on Quality
{Emerald}, 2011, Vol.12 No.3, pp. 228-243.
24.
Garg, R., Rahman, Z. and Qureshi, M.N., and Kumar, I., “Customer Experience: a critical
literature review and research agenda”, International Journal of Services Sciences
{Inderscience}, 2011, Vol.4, No.2, pp. 146-173.
25.
Talib, F., Azam, M. and Rahman, Z., “Best Practices of Total Quality Management
Implementation in a Healthcare Setting," Health Marketing Quarterly {Routledge}, 2011,
Volume 28, No. 3, pp. 232-252.
26.
Garg, R., Rahman, Z., Kumar, I., and Qureshi, M.N., “Identifying and Modelling the factors of
customer experience towards customers’ satisfaction”, International Journal of Modelling in
Operations Management {Inderscience}, 2011, Vol.1, Iss. 4. pp. 359-381.
5
27.
Talib, F., Rahman, Z., Qureshi, M.N., and Siddiqui, J., “Total Quality Management and Service
Quality: An Exploratory Study of Quality Management Practices and Barriers in Service
Industry”, International Journal of Services and Operations Management {Inderscience},
Vol.10, No.1, 2011,pp.94-118.
28.
Talib, F., Rahman, Z., and Qureshi, M.N., “Analysis of interaction among the barriers to total
quality management implementation using interpretive structural modeling approach”,
Benchmarking: An International Journal {Emerald}, 2011, Vol. 18, Iss. 4, pp. 563-587
29.
Talib, F., Rahman, Z., and Qureshi, M.N., “A Study of Total Quality Management and Supply
Chain Management practices”, International Journal of Productivity and Performance
Management {Emerald}, Vol. 60, Iss 3, 2011, pp. 268-288.
30.
Mishra, R.K., Rahman, Z., “Nonparametric approach to rank global petroleum business
opportunities” Journal of Applied Statistics {Routledge}, Vol.38, No.3, 2011, pp. 631-646.
31.
Talib, F. Rahman, Z. and Qureshi, M.N., “An interpretive structural modeling approach for
modeling the practices of total quality management in service sector”, International Journal of
Modelling in Operations Management {Inderscience}, 2011, Vol. 1, No.3, pp. 223-250.
32.
Talib, F. and Rahman, Z. and Qureshi, M.N., “The relationship between total quality
management and quality performance in the service industry: a theoretical model”,
International Journal of Business, Management and Social Sciences, Vol. 1, No. 1, 2010,
pp. 113-128.
33.
Garg, R., Rahman, Z., and Kumar, I., “Evaluating a Model for Analyzing methods used for
Measuring Customer Experience”, Database Marketing and Customer Strategy
Management {Palgrave}, Vol. 17, No.2, 2010, pp. 78-90.
34.
Talib, F., Rahman, Z. and Qureshi, M.N., “Pareto Analysis of Total Quality Management factors
critical to success of service industries”, International Journal of Quality Research, Vol. 4,
No.2, 2010, pp.155-168.
35.
Talib, F. and Rahman, Z. and Qureshi, M.N., “Studying the impact of total quality management
in service industries”, International Journal of Productivity and Quality Management
{Inderscience}, Vol. 6, No, 2, 2010, pp. 249-268.
36.
Talib, F., Rahman, Z., “Critical Success Factors of TQM in Service Organizations: A proposed
Model “, Services Marketing Quarterly {Routledge}, Volume 31, Number 3 2010, pp. 363-380.
37.
Rahman, Z., Qureshi, M.N., “Fuzzy Approach to Measuring Healthcare Service Quality”,
International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2,
2009, pp.105-124.
38.
Samanta, S.K., Woods, J., Ghanbari, M. and Rahman, Z., “Tariff balancing for increased
subscription and revenue in a mobile network”, International Journal of Mobile
Communications (Inderscience), Vol. 7, No. 2, 2009, pp.213–231.
39.
Rahman, Z., Qureshi, M.N., “Developing New Services using Fuzzy QFD: a LIFENET
Casestudy”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss
7, 2008, pp.638-658.
40.
Rahman, Z., “Strategic Dilemma at TRL”, The Management Case Study Journal, Vol.8, Issue
1, July, 2008.pp. 38-47. {http://business.unisa.edu.au/mcsj/default.asp}.
41.
Faisal, M.N., Rahman, Z., “E-Government in India: Modeling the Barriers to its adoption and
diffusion”, Electronic Government: An International Journal {Inderscience}, Vol.5 No.2,
2008.pp.181-202.
6
42.
Rahman, Z., Qureshi, M.N., “LIFENET Hospitals India: A Case Study in developing New
Services”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 3,
(spring) 2008. pp. 274-288.
43.
Rahman, Z., Qureshi, M.N., “Integrating the Supply Chain flows for Business Effectiveness”,
Studies in Business and Economics {http://www.qu.edu.qa/qu/colleges/bus/bus_jour.html},
Vol.13, No.1, 2007, pp.5-20.
44.
Siddiqui, J., Rahman, Z.” TQM Principle’s Applications on Information System for Emperical
Goals: a Study of Indian Organizations”, THE TQM MAGAZINE {Emerald},Vol. 9, Iss.1, 2007,
pp.76-87
45.
Rahman, Z., Siddiqui, J.,” Exploring Total Quality Management for Information Systems in
Indian Firms: Application and Benefits”, Business Process Management Journal {Emerald},
Vol.12, Iss. 5, 2006, pp.622-631.
46.
Siddiqui, J., Rahman, Z.,” TQM for Information System: Are Indian Organizations Ready?”
Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1, 2006,
pp.125-136. {http://www.ijikm.org}.
47.
Rahman, Z., “Marketing Strategy for Logan in India”, The Management Case Study Journal,
Vol.6, Issue 1, July, 2006.pp. 9-23. {http://business.unisa.edu.au/mcsj/default.asp}.
48.
Rahman, Z., “Customer Experience Management- A Case Study of an Indian Bank”, Journal of
Database Marketing and Customer Strategy Management {Palgrave }, Vol.13 No.3, April,
2006, pp.203-221.
49.
Rahman, Z., “Superior Service Quality in Indian Cellular Telecommunication Industry: A Source
of Sustainable Competitive Advantage in an Emerging Economy”, Services Marketing
Quarterly {Haworth Press}, Vol. 27 No.4, 2005, pp.115-138.
50.
Rahman, Z., “The Pygmalion Effect: Choosing from a Quiver full of Arrows”, Marketing
Management Journal {Marketing Management Association}, Vol.14 No.2, Fall, 2004, pp. 158168.
51.
Rahman, Z., “Developing Customer Oriented Service: a case study”, Managing Service
Quality {Emerald}, Vol.14 No.5, 2004, pp. 426-435.
52.
Rahman, Z., “A Model for Sales and Distribution of E-Services”, Services Marketing Quarterly
{Haworth Press}, Vol. 26 No.1, 2004, pp.71-87.
53.
Rahman, Z., “E-Commerce Solution for Services”, European Business Review {Emerald}, Vol.
16. Issue 6, 2004, pp. 564-576.
54.
Bhattacharyya, S.K., Rahman, Z.,”Capturing the Customer’s Voice, the Centerpiece of Strategy
Making- A Case Study in Banking”, European Business Review {Emerald}, Vol. 16. No. 2,
2004, pp.128-138.
55.
Rahman, Z., ”Use of Internet in Supply Chain Management: A Study of Indian Companies”,
Industrial Management & Data Systems {Emerald}, Volume 104, Number 1, 2004, pp.31-41.
56.
Rahman, Z.,” Internet Based Supply Chain Management: Using the Internet to Revolutionize
your Business”, International Journal of Information Management {Elsevier}, Vol.23, Dec
2003, pp.493-505.
57.
Rahman, Z., Bhattacharyya, S.K., “Sources of First Mover Advantages in Emerging Markets –
An Indian Perspective”, European Business Review {Emerald}, Vol.15. No. 6, 2003, pp. 361371.
58.
Rahman, Z., Bhattacharyya, S.K., “First Mover Advantages in Emerging Economies: a
Discussion”, Management Decision {Emerald}, Volume 41 Number 2 (2003), pp.141-147.
7
59.
Bhattacharyya, S.K., Rahman, Z., “Why Large Local Conglomerates may not work
in Emerging Markets”, European Business Review {Emerald}, Vol 15 No 2, 2003, pp. 105115.
60.
Rahman, Z., Bhattacharyya, S.K., “Virtual Organization: A Stratagem”, Singapore
Management Review {Singapore Institute of Management}, Volume 24 NO. 2, (Second Half),
2002, pp. 29-45.
61.
Rahman, Z., Bhattacharyya, S.K., “E Tailing of Services: An Indian Scenario”, Singapore
Management Review {Singapore Institute of Management}, Volume 24 NO. 1, (First Half),
2002, pp. 67-79.
APPENDIX B
PAPERS PRESENTED AT CONFERENCES
International Conferences
1.
Presented a paper titled “Service Quality: Gaps in Indian Cellular Telecommunication Industry” in
Society for Advancement of Management 2005 International Business Conference IN
SEARCH OF A WINNING STARTEGY held in Las Vegas, Nevada, USA from April 3-6, 2005.
2.
Presented a paper titled “Fuzzy Approach to Measuring Healthcare Service Quality” in Business
& Economics Society International conference held in Lugano, Switzerland, July 15-19, 2008
and published in International Journal of Behavioural & Healthcare Research {Inderscience},
Vol. 1, Iss 2, 2009, pp.105-124.
3.
Presented “Investigating the role of marketing in decreasing the influence of market barriers on
consumers’ choice of health care brand”, at European Conference for Academic Disciplines
organized by The International Journal of Arts and Sciences held in Gottenheim, Germany from
Nov 28-Dec 3, 2010 and published in International Journal of Arts and Sciences, Vol. 4 , Iss 6,
2011, pp.126-133.
4.
Presented “Influence of Barriers on Customer based Attitudinal Brand Equity (CABE)”, in Eurasia
Business & Economics Society (EBES) 2012 Antalya Conference, held in Antalya, Turkey
from 13-14 Jan 2012.
5.
Presented “ A Framework for the assessment of Brand Loyalty: An AHP Approach” at European
Conference for Academic Disciplines organized by The International Journal of Arts and
Sciences held in Rome, Italy from Oct 27-Nov 1, 2012 and also chaired a session.
6.
Presented “Are Indian Hospitality Companies aware of Total Quality Management? An Emprical
Investigation”)”, in Eurasia Business & Economics Society (EBES) 2012 Warsaw Conference,
held in Warsaw, Poland from Nov 1-3, 2012.
7.
Presented " Modelling barriers of sustainable supply chain flexibility", in Twin Conference: 7th
International Conference on Contemporary Business-7th ICCB & 14th Global Conference on
Flexible Systems Management-GLOGIFT 14, held at Curtin University, Singapore during Oct 1517, 2014
SHORT TERM COURSE CONDUCTED
1.
Coordinator of Short Term Course on Knowledge Management For Effective Teaching
organized by the Department of Management Studies and conducted by QIP Centre, IIT
Roorkee, from May 23-27, 2005.
8
2.
Coordinator of AICTE Sponsored Short Term Course on Knowledge Management For
Effective Teaching organized by the Department of Management Studies and conducted by
QIP Centre, IIT Roorkee, from June 26-30, 2006.
3.
Coordinator of AICTE Sponsored Short Term Course on Decision Making Techniques in
Engineering and Management organized by the Department of Management Studies and
conducted by QIP Centre, IIT Roorkee, from March 7-11, 2011.
4.
Coordinator of QIP sponsored Short Term Course on Case Analysis for Business and
Management organized by QIP Centre, IIT Roorkee, from June 5-9, 2011.
5.
Coordinator of QIP sponsored Short Term Course on Case based learning in Business and
Management organized by QIP Centre, IIT Roorkee, from 7-11, Oct 2013.
WORKSHOPS ORGANIZED
Name of
Conf,/Seminar/Sym./Workshop
Sponsored by
Dates
Developing Strategic Framework
for NGO’s
Workshop on Rural Technology
Uttaranchal Development Cell, IIT
Roorkee and Govt. of UK
Uttaranchal RuTag, NABARD,
Govt. of Uttaranchal
IMRB International
Bristlecone India
April 18 &19, 2006
QIP Center, IIT Roorkee
QIP Center, IIT Roorkee
QIP Center, IIT Roorkee
QIP Center, IIT Roorkee
March , 2008
Feb , 2008
Feb 3, 2012
Feb 1, 2013
Workshop on SPSS
Workshop on Supply Chain
Management
Workshop on CRM
Workshop on Brand Management
Beyond MBA curriculum
Developing Research Orientation
in Business and Management
March 18, 2007
March 20, 2007
March 26, 2007
9
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