Page 1 of 5--106750916--6:21 AM--Dirk Dusharme--words=248--char=1377 Contents April 2003 Volume 23, Number 4 Columnists 14 Performance Improvement by H. James Harrington Knowledge management takes us from chance to choice. 17 SPC Challenge by Michael J. Cleary, Ph.D. A lesson for Simsack in life's ups and downs 18 21st Century Quality by Stanley A. Marash, Ph.D. Change management must begin at the executive level. Departments 4 First Word 6 News Digest 20 Software Marketplace 48 Ad Index Page 2 of 5--106750916--6:21 AM--Dirk Dusharme--words=248--char=1377 49 ISO 9000 Forum 62 New Products 63 Quality Applications 64 Quality Web www.qualitydigest.com Visit our Web site for the full electronic version of this issue and for exclusive online columnists. Cover Story COORDINATE MEASUREMENT 22 Is Contact Measurement Out of Touch? Scanning CMMs meet the high-speed inspection needs of automakers. by David H. Genest Features SIX SIGMA 26 Microsoft Accelerates Six Sigma Point-and-click your way to Six Sigma success. by Thomas Pyzdek SOFTWARE QUALITY Page 3 of 5--106750916--6:21 AM--Dirk Dusharme--words=248--char=1377 29 The Software Industry's Bug Problem How poor-quality software affects vendors and what they can do about it by Kennedy Smith ISO/TS 16949 35 Transitioning to ISO/TS 16949 A tier one supplier's quality manager recounts the challenges of making the switch. by Amy Zuckerman MANAGEMENT 39 QUALITY CONVERSATION 46 DIRECTORY 65 First Word Scott M. Paton Newsdigest Page 4 of 5--106750916--6:21 AM--Dirk Dusharme--words=248--char=1377 by Kennedy Smith Performance Improvement H. James Harrington SPC Challenge Michael J. Cleary, Ph.D. 21st Century Quality Stanley A. Marash, Ph.D. qualityapplications by Kennedy Smith For more information, circle reader service number 141. QUALITYWEB Page 5 of 5--106750916--6:21 AM--Dirk Dusharme--words=248--char=1377 Features The Software Indusrty's Bug Problem Transitioning to ISO/TS 16949 Quality Conversation