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Contents
April 2003
Volume 23, Number 4
Columnists
14 Performance Improvement
by H. James Harrington
Knowledge management takes us from chance to choice.
17 SPC Challenge
by Michael J. Cleary, Ph.D.
A lesson for Simsack in life's ups and downs
18 21st Century Quality
by Stanley A. Marash, Ph.D.
Change management must begin at the executive level.
Departments
4 First Word
6 News Digest
20 Software Marketplace
48 Ad Index
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49 ISO 9000 Forum
62 New Products
63 Quality Applications
64 Quality Web
www.qualitydigest.com
Visit our Web site for the full
electronic version of this issue
and for exclusive online columnists.
Cover Story
COORDINATE MEASUREMENT
22 Is Contact Measurement Out of Touch?
Scanning CMMs meet the high-speed inspection needs of automakers.
by David H. Genest
Features
SIX SIGMA
26 Microsoft Accelerates Six Sigma
Point-and-click your way to Six Sigma success.
by Thomas Pyzdek
SOFTWARE QUALITY
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29 The Software Industry's Bug Problem
How poor-quality software affects vendors and what they can do about it
by Kennedy Smith
ISO/TS 16949
35 Transitioning to ISO/TS 16949
A tier one supplier's quality manager recounts the challenges of making the switch.
by Amy Zuckerman
MANAGEMENT
39
QUALITY CONVERSATION
46
DIRECTORY
65
First Word Scott M. Paton
Newsdigest
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by Kennedy Smith
Performance Improvement H. James Harrington
SPC Challenge Michael J. Cleary, Ph.D.
21st Century Quality Stanley A. Marash, Ph.D.
qualityapplications
by Kennedy Smith
For more information, circle reader service
number 141.
QUALITYWEB
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Features
The Software Indusrty's Bug Problem
Transitioning to ISO/TS 16949
Quality Conversation