STREATHAM COMMON PRACTICE
Patient Group
Meetings held once a month in the conference room of
St Andrew's Hall, Guildersfield Road, London SW16 5LS
For more information contact Jenni Rodgers
email: jennir250@gmail.com  phone: 0775 417 3651
Notes of Meeting held on Saturday, 22nd, August, 2015
Those Present: Elaine Richmond, Practice Manager, Jenni Rodgers, Chair,
Maria and Val Newey, Sandra Sharp, Ahmad Ali
Apologies: Peter and Cristina Noy, Nusrat Hameed, Janet Veale, Jonathan Taylor,
Sonya Pamment, Sue Robertson, Becky Smith
Date of Next Meeting: Tuesday, 22nd September, 2015
Notes from Last Meeting were read and approved.
Report from Chair:
The Lambeth PPG Steering Group have formed several Task and Finish groups who
are currently working on a set of 'toolkit' information packs to enable all Lambeth
Patient Groups to become established.
Practice update:
Access Hub: Following last month's application to the Prime Minister's Challenge
Fund, the practice has been shortlisted to be an access hub providing GP and nursing
care to Streatham Patients. The Final decision is due within the next couple of
weeks and service due to start mid-September. This would not reduce the number
of appointments available at the practice. Funds would be made available to recruit
extra admin and clinical staff.
Appointment reminder via text message: The practice is still waiting for further
news from the Lambeth CCG regarding introduction of this service to all Lambeth
patients due to commence in September 2015. Patient Group suggests practice
includes a message regarding the monetary value of missed appointments.
FFT (Friends and Family Test): At the last meeting the Patient Group requested an
additional question regarding satisfaction of the queuing system at the front desk
and also space for patients to leave their contact details. The slips were edited and
available at the beginning of August. Feedback will be available at September's
Patient Group Meeting.
Staffing Update: Re: the GP Team, sadly Dr Southworth will be leaving next month.
The practice has recruited a new male doctor, Dr. A.Khan, who will be starting on 3rd
September 2015. The practice also has a new rotation of GP Learners – Dr.
R.Bhadeshra (female) is with the practice for a year; Dr. A.Khan (female) and Dr.
N.Pakroo (female) are with us for four months.
Reception Team: Sehrima (Reception Apprentice) started with us last month. She
will also be studying business administration and customer care. We will be sad to
see both Gemma and Jan leaving us next month. We are currently interviewing for
two new Receptionists.
Baldry Gardens: The future of GP services at Baldry Gardens did not get discussed
at the last joint commissioning meeting. It is due to be on the agenda for the
September meeting. Elaine will feed back at the next Patient Group meeting.
Guildersfield Road premises: The practice has put in a bid for monies available from
NHS England's improvement grant fund. The practice would like to improve the
flooring in consulting rooms by replacing the carpet with vinyl flooring which is CQC
(Care Quality Commission) infection control compliant. Additionally, the pathway
between the gate and the front door needs replacing as some of the block paving
occasionally becomes loose and could be a tripping hazard. Val Newey pointed out
that the flooring in the waiting room has become loose and Elaine will investigate.
Practice Booklet: This is due for review. Elaine requested that Patient Group
members notify her of any changes by Friday, 4th September, 2015.
Named GP: Practices are required to notify all patients of their names GP by
31.03.2016. Patients can still see whichever doctor they choose at the practice.
Patient Group suggests sharing this information on the right-hand side of repeat
prescriptions.
Local mental health services: Elaine provided the following information regarding
the mental health service in Streatham:Mental Health Living Well Network, the Streatham Job Centre, 3rd Floor, Crown
House, Station Approach, SW16 6HW, next door to Morrisons.
An information leaflet will be attached to the covering letter when these notes are
sent out..
Health Information Leaflet: Elaine apologised for the delay in providing a draft to
the Group. This will be made available in time for the next meeting.
Flu vaccinations: Elaine advised that the practice is planning it's flu clinics for the
end of September. More details to follow.
AOB
The Patient Group discussed plans for another Macmillan Coffee Morning scheduled
for Friday, 25th September, 2015. More details to follow.
Our local chemist, Copes is currently training two of their staff to become
Primary Health Navigators and will give advice on the Lambeth Early Intervention
and Prevention Service (LEIPS) including diabetes and dementia.
www.leipslambeth
Chair thanked Elaine and all those who attended and the meeting closed at 11am
The next Patient Group meeting will be Tuesday, 22nd September,