.
CRAFTON HILLS COLLEGE
INFORMATION TECHNOLOGY
STRATEGIC PLAN
2001-2004
September 2001
CRAFTON HILLS COLLEGE
INFORMATION TECHNOLOGY STRATEGIC PLAN
2001-2004
TABLE OF CONTENTS
I.
BACKGROUND AND INTRODUCTION …………………………..
1
II.
A VISION FOR INFORMATION TECHNOLOGY
AT CRAFTON HILLS COLLEGE ……………………….
2
CURRENT CONDITIONS AND PLANNING ASSUMPTIONS ..…
3
A. Student Related Assumptions……………………………………..
3
B. Faculty / Staff Related Assumptions ……………………………
4
C. Community Related Assumptions ………………….. ………….
4
D. Technology Related Assumptions ……………………………….
4
E. Technology Support Assumptions ………………………………
5
F. Resources / Facilities Assumptions ………………………………
5
IV.
INFORMATION TECHNOLOGY GUIDING PRINCIPLES……..
6
V.
ALIGNMENT OF INFORMATION TECHNOLOGY WITH
CRAFTON HILLS COLLEGE’S MISSION AND
PLANNING ASSUMPTIONS AND THE CALIFORNIA
TECHNOLOGY II PLAN ……………………………………
7
VI.
ONGOING REVIEW PROCESS ……………………………………..
11
VII.
COLLEGE-WIDE INFORMATION TECHNOLOGY
GOALS AND STRATEGIES -- 2001-2004 ……………………
12
III.
Appendix A. Participants in the 2001 Crafton Hills College
Information Technology Strategic Planning Meetings ………………..
31
I.
BACKGROUND AND INTRODUCTION
In the spring of 2001, Crafton Hills College began developing its Information Technology
Strategic Plan for 2001 - 2004 using a cross-functional team of college faculty, staff, and
administrators, working together to develop a “future state” vision for the use of information
technology within the institution. The draft document was then circulated among additional
faculty and staff for further comment and refinement. This document is a result of that effort.
A Senior Consultant from COLLEGIS, Inc., who adopted a methodology using the following
steps, facilitated the planning approach utilized in the development of this document:





Development of a vision for the use of information technology within the college;
Development of planning assumptions detailing the environment in which the College
currently exists;
Development of key value statements or guiding principles that should govern the
decisions and actions of the organization and are aligned with the Crafton Hills College
vision, mission and goals;
Development of goals and strategies to enable the organization to move forward toward its
desired “future state” in accordance with the guiding principles; and
Draft of a yearly operational plan (with measurable objectives to be developed by owners
of each strategy) for implementation of the strategic plan.
The Crafton Hills College Information Technology Strategic Plan is meant to reflect the
vision, planning assumptions, guiding principles, goals and strategies for the use of
information technology throughout the college. As such, its adoption has implications for
many academic and administrative departments within the college.
Since different people often use the terms involved in strategic planning differently, the
following is a clarification of how strategic planning terms are used within the Crafton Hills
College Information Technology Strategic Plan.

Information Technology Vision – The desired “future state” for the use of information
technology across the institution.

Information Technology Guiding Principles – Key value statements that should
govern the decisions and actions of the organization with regard to acquisition and use
of information technology throughout the college.

Information Technology Goals – Long-term, major targets or end results related to the
survival, value and growth of the institution.

Information Technology Strategies – The particular actions or means that will make it
possible to achieve the goals.

Information Technology Objectives – Short-term action items for which measurable
results can be obtained toward the achievement of information technology goals.
1
II.
A VISION FOR INFORMATION TECHNOLOGY AT CRAFTON HILLS
COLLEGE
Crafton Hills College envisions a “future state” when the use of information technology
permeates the entire institution providing for collaborative teaching and learning activities. It
is a time when students, faculty and staff have access to information and services using
technology regardless of time of day or location. This desired future state includes a faculty
that is well trained in the use of information technology tools, which they apply to their
individual pedagogical approaches to improve teaching and learning. It also includes an
administration and staff who use information technology to operate the institution more
effectively and efficiently. It is a time when information technology supports collaboration,
extending the reach of the college beyond the boundaries of its campus.
Crafton Hills College has developed the following Mission Statement:
“The mission of Crafton Hills College is to promote the discovery and application of
knowledge, the acquisition of skills, and the development of intellect and character in
a manner which prepares students to contribute effectively and ethically as citizens of
a rapidly changing and increasingly technological world.
This mission is achieved by providing to the students and communities we serve high
quality, effective and accountable instructional programs and services in the following
areas:








Transfer educational programs that ensure the greatest possibility of success in
baccalaureate programs.
General education designed to give students a substantial and coherent exposure to
the major broad domains of higher education.
Vocational/Technical education programs that offer opportunities in training,
retraining, and skill building to provide business, industry and government with a
qualified work force and that support economic development.
Economic development programs that promote partnerships with corporate and
commercial enterprise as well as government agencies to enhance the economic
base of the community served.
Comprehensive support services, enhanced by matriculation, that provide for
counseling and guidance to encourage student growth and development through
assessment, academic planning, career planning and personal development.
A developmental program that provides under-prepared students with the skills
they need to enter transfer, general education or vocational/technical programs.
Programs and services that provide disabled and disadvantaged students the
opportunity for equitable access to the educational offerings of the college.
A Workforce Development Program of fee-based classes that provides an
opportunity for individuals to develop occupational skills in preparation for
2

employment or to improve or upgrade job skills to enhance performance in current
employment.
A variety of delivery methods to meet the needs of a diverse student population.
This mission is carried out in an environment which encourages intellectual
development, enhances personal growth, and fosters an openness to a wide range of
ideas, culture and people.”
With this scenario in mind, the vision for the use of Information Technology at Crafton Hills
College is:
“In an ever-changing world, Crafton Hills College uses information
technology to support the college’s mission; to provide a quality education
that empowers the members of the community to reach their unique
potential; and to provide accessibility that allows life-long learning
opportunities for students, faculty, staff, and community.”
III.
CURRENT CONDITIONS AND PLANNING ASSUMPTIONS
The following is a list of current conditions and planning assumptions about the environment
in which Crafton Hills College exists, the direction of technology, the students, faculty, staff
and community, and the organization of information technology resources and personnel
within the college. These assumptions were derived from discussions with Crafton Hills
College administrators, faculty, and staff; from a review of other planning documents already
developed by the College; and in planning sessions with the Technology Strategic Planning
Task Force. The College should provide the leadership to review and update these
assumptions on an annual basis so that they will reflect internal and external environmental
factors that have a bearing on the development and implementation of an Information
Technology Strategic Plan for Crafton Hills College. (Note: There is no priority attributed to
the order in which the assumptions are listed.)
A.
Student Related Assumptions
a)
b)
c)
d)
e)
f)
g)
h)
i)
Students are primarily from the local area.
Student’s technology literacy is diverse.
Most students are employed either full-time or part-time.
Community and Crafton Hills College growth will continue.
A low percentage of the local population attends college.
Students will need more services supported by technology.
Students will need more technology accessible to them.
Students are increasingly aware of technology.
Students will increasingly expect relevant hands-on training that will be valuable in
the job market.
3
B.
Faculty / Staff Related Assumptions
a) Policy, procedures, planning and implementation will continue to proceed in
accordance with the principles of shared governance.
b) Crafton Hills College will have an increase in new faculty in the near future due to
retirements.
c) Faculty and staff need on going technology training using up-to-date technology.
d) Faculty need training and support on the development of online courses.
e) Applicants for open positions, both faculty and staff, should have minimum IT
knowledge and qualifications (relevant to discipline or areas) and new faculty should
be familiar with instructional technologies.
f) Faculty need to assess the effectiveness of the technology they use.
g) Policies need to be developed to provide a foundation upon which technology use can
be expanded.
C.
Community Assumptions
a)
b)
c)
d)
e)
f)
The area is increasing in population and becoming more diverse.
The area is, to a great extent, a commuter and bedroom community.
There is a great interest in developing marketable skills in shorter time frames
New job opportunities are emerging.
There is a growing interest in information technology and global communication.
Residents of the community are becoming more computer literate and making greater
use of e-mail, the web and new devices for communication.
g) There is more awareness of distance education.
h) More partnerships between community agencies and the college will need to be forged
in order to expand services and access to technology.
D.
Technology Related Assumptions
a) We can expect a quantum leap in technology within the next five years similar to the
advent of the web.
b) Wireless or mobile technology will become more prevalent.
c) Cost of technologies for the typical user will remain static; the cost of current leading
edge technology will decrease over time.
d) Technology will become more sophisticated and integrated, resulting in trends such as
real time video, dramatically increased storage capabilities, and a decrease in physical
size.
e) The burden on an educational institution to broaden the use of technology will
increase.
f) More technical support services will be needed for both administrative and
instructional technologies.
g) “Digital divide” will be an ongoing challenge in our community and in our student
body.
h) Advanced technology on campus is an equity issue and will need to be accessible to
all of our students.
i) Security and privacy issues will become more difficult to solve.
4
E.
Technology Support Assumptions
a) Technology support on campus is currently inadequate and as demands increase, it
will get worse.
b) Salary structure needs to be reviewed to attract and retain high quality staff
c) Expansion of technology will require expansion of technical support.
d) Support staff need ongoing training to keep current and maintain appropriate skill
levels.
e) Support needs will increase with the introduction of technology-enabled courses.
f) When planning new technology purchases, the impact on personnel support needs
must be considered.
g) User technology support should include communication and training.
h) Coordination is needed so technical staff understand the role and function of the
people they serve.
F. Resources / Facilities Assumptions
a) For the next few years, state funding is likely to decrease.
b) Space on campus is very limited.
c) There is limited funding for all technology needs, therefore prioritization will be
required.
d) Acquiring grants is necessary to help fund physical and human resources.
e) All students, including those with disabilities, should have access to computer
technology.
f) Crafton Hills College needs facilities and rooms with appropriate equipment and
technologies.
g) Some academic disciplines are more technology intensive than others.
h) New alliances are needed with businesses and agencies for funding and equipment
5
IV.
INFORMATION TECHNOLOGY GUIDING PRINCIPLES
If Crafton Hills College is to be truly successful in achieving its vision and accomplishing its
mission and goals, it is not sufficient to do things right; the College must do the right things.
In their book Paradigm Shift: The New Promise of Information Technology, Don Tapscott
and Art Caston state that a useful technique for making certain that the information
technology organization is “doing the right thing” is to establish a set of guiding principles,
with “principles” being defined as “simple, direct statements that describe what is determined
to be good practice. . . . Principles are extremely valuable because they eliminate recurring
arguments and alternative evaluations regarding key planning decisions.” (Paradigm Shift, p.
204).
The following is a list of the Crafton Hills College Information Technology Guiding
Principles:
1. Crafton Hills College should use information technology to promote student learning.
2. Crafton Hills College should pervasively use advanced technological tools for
information processing, measurements, decision-making and communication.
3. Crafton Hills College should honor the principles and practices of universal access.
4. Crafton Hills College should use information technology to provide learning
opportunities independent of time and space.
5. Crafton Hills College should use information technology to provide student support
functions independent of time and space.
6. Crafton Hills College should provide its faculty and staff with the resources and
training to use appropriate technologies.
7. Crafton Hills College should respect the adopted academic freedom policy.
8. Crafton Hills College, while insuring security and appropriate usage, should protect
the privacy and rights of individuals.
6
V.
ALIGNMENT OF INFORMATION TECHNOLOGY WITH CRAFTON HILLS
COLLEGE’S MISSION AND PLANNING ASSUMPTIONS AND THE CALIFORNIA
TECHNOLOGY II PLAN
In order for the Crafton Hills College Information Technology Strategic Plan to be a truly
effective tool for directing the use of information technology within the institution, it must be
aligned with the overall strategic planning efforts of the college, the district and the state. It
should reflect the role of information technology in helping the college to achieve its vision
and to accomplish its mission, goals and objectives.
The information technology goals for Crafton Hills College are the following:
GOAL #1: To determine the appropriate level of technology use for individual job functions
or disciplines.
GOAL #2: To provide information technology support during all open campus hours.
GOAL #3: To provide accessible information technology training for faculty and staff.
GOAL #4: To provide instructional technology design training and support for faculty.
GOAL #5: To establish on-going funding for technology hardware and software.
GOAL #6: To provide the appropriate information technology to support college operations.
GOAL #7: To equip all classrooms with technology to meet the instructional needs of faculty.
GOAL #8: To ensure compliance with all applicable aspects of the American’s with
Disabilities Act and other applicable federal and state requirements.
GOAL #9: To offer distributed education to as broad a community as possible.
GOAL #10: To increase the information technology skills of Crafton Hills College students
and thus their marketability.
GOAL #11: To provide technology-training opportunities to the community, including local
business and industry.
GOAL #12: To provide students with access to all information and complete all transactions
from any location
GOAL #13: To make effective use of the web for instruction, operations, communications and
marketing.
GOAL #14: To provide an efficient and effective information technology advisory and
decision-making process.
7
GOAL #15: To use information technology to make data available for decision-making,
problem solving and to streamline college operations.
The Crafton Hills College Information Technology Strategic Plan was developed in direct
response to the Crafton Hills College Mission Statement (see Page 2). The Information
Technology Strategic plan has also been developed in such a way that its goals and strategies
will further the Crafton Hills College Planning Categories. These are:
1. To offer a broad range of instructional programs.
See Information Technology Goals # 9, 10 and 11
2. To offer support services designed to help students succeed.
See Information Technology Goals # 1, 6, 12, 13, and 15
3. To make progress in maintaining facilities and equipment.
See Information Technology Goals # 5, 6 and 7
4. To enhance and add functional buildings and equipment.
See Information Technology Goals # 5, 6 and 7
5. To improve support services for adjunct faculty.
See Information Technology Goals # 1, 2, 3 and 4
6. To provide programs and services responsive to the unique needs of an
increasingly diverse population.
See Information Technology Goals # 9, 10 and 11
7. To evaluate all programs and services, using an ongoing and consistent
process.
See Information Technology Goal # 1, 14 and 15
8. To establish budget, program, and services procedures consistent with the
college’s mission statement.
See Information Technology Goals # 5, 14 and 15
9. To develop and maintain an administrative structure that is responsive to the
needs of all programs and staff.
8
See Information Technology Goals # 6, 12, 13, 14 and 15
10. To support full compliance with the intent, spirit, and regulations of the
Americans with Disabilities Act.
See Information Technology Goal # 8
11. To develop and maintain a personnel staff that is responsive to the needs of all
programs and staff.
See Information Technology Goals # 3 and 4
12. To stay current with technological development.
See Information Technology Goals # 1, 2, 3, and 4
13. To offer programs and activities that increase student participation in campus
life and governance.
See Information Technology Goals # 10 and 14
In addition, the Crafton Hills College Information Technology Strategic Plan considered the
goals and objectives of the California Technology II Strategic Plan. Although full
implementation of these strategies depends upon funding by “two major stakeholders: the
State and the private sector”, consideration of each was included in Crafton Hills College’s
plan. The CA. Tech II goals are:


Student Access – Promote student access to the California Community Colleges
including access to instruction and student support services.
Student Success – Promote student success in their educational and career goals.
The objectives identified for each goal are as follows:

Student Access Objectives
a) Establish a baseline of access to computers for students, faculty and staff that serve
them that includes a technology replacement program for computers and related
equipment at all colleges.
See Crafton Hills College Information Technology Strategic Plan Goals # 5, 6, and 7
b) Support the development of student services technology applications that have
system-wide impact.
See Crafton Hills College Information Technology Strategic Plan Goals # 6, 12,
9
13, and 15
c) Provide a baseline suite of student support systems and services that would be
available, as an option, for each college.
System-wide Objective and see Crafton Hills College Information Technology
Strategic Plan Goal # 12

Student Success Objectives
a) Provide ongoing training for faculty in the use of information technology tools and
provide centralized Web and multimedia hosting sites for all California
Community Colleges on one of two course management systems.
See Crafton Hills College Information Technology Strategic Plan Goals # 1, 2, 3, 4
and 9
b) Expand access to multi-media classrooms and student computer labs.
See Crafton Hills College Information Technology Strategic Plan Goals # 6 and 7
c) Establish and support a baseline of technology infrastructure at every college that
will ensure that all students, regardless of disabilities, will receive the benefits
from such technology in their student services and instructional programs.
See Crafton Hills College Information Technology Strategic Plan Goals # 1, 2, 6,
8, 10, 12, and 13.
d) Improve faculty and student access to automated library and learning resources
including electronic information databases and administrative services.
See Crafton Hills College Information Technology Strategic Plan Goals # 4, 12,
13, and 15
e) Develop a centralized Web-based resource center for materials, resources and
processes with full faculty access to support the best practices in curriculum and
instruction.
See Crafton Hills College Information Technology Strategic Plan Goals # 2, 3, and
4
f) Integrate technology into college offices and support areas to ensure that staff have
the tools required to deliver services to students and faculty efficiently and
effectively.
See Crafton Hills College Information Technology Strategic Plan Goal # 6.
10
g) Improve and maintain system-wide networks to support telecommunication needs
of the system; develop and support a technology planning guide and fund the local
development of technology plans.
See Crafton Hills College Information Technology Strategic Plan Goals # 6 and
14.
h) Establish a new leadership role in the California Community College Chancellor’s
Office to carry out the new body of work and expectations that are defined in the
Tech II Plan.
System-wide Objective
VI.
ONGOING REVIEW PROCESS
Strategic planning is an ongoing process. The goals and strategies set forth in this document
require periodic review and assessment. It is the intention of Crafton Hills College to
incorporate review of the Information Technology Strategic Plan as part of the institution’s
overall planning process and to align the information technology planning process with the
institution’s budget cycle.
11
CRAFTON HILLS COLLEGE
COLLEGE-WIDE INFORMATION TECHNOLOGY GOALS AND STRATEGIES
2001-2004
Implementation of each strategy listed below is dependent upon overall budget priorities that are established by the College.
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #1: To determine the appropriate level of technology use for individual job functions or disciplines.
1.1 Survey individual offices and disciplines to
determine the current uses of technology on
campus
Office of Research
& Planning
working in
conjunction with
Unit level
managers
X
X
X
1.2 Research externally to determine what are the
current possibilities.
Office of Research
& Planning
working in
conjunction with
Unit level
managers
X
X
X
1.3 Within the offices and disciplines, determine the
appropriate level of technology use for Crafton
Hills College
Office of Research
& Planning
working in
conjunction with
Unit level
managers
X
X
X
12
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
X
X
X
X
X
X
X
X
X
GOAL #2: To provide information technology support during all open campus hours.
President’s
Cabinet
2.1 Identify additional funding sources for hiring
additional general and instructional technology
support staff.
2.2 Schedule information technology support staff
(full-time, part-time and student employees) to
be available or on-call during all times that
classes are scheduled on campus.
Strategy 2.1
President’s
Cabinet
2.3 Explore the options and decide upon a strategy
for adequate coordination of all information
technology support services
2.4 Provide web-based assistance for collegesupported hardware and software, including user
guides and FAQs
President’s
Cabinet
Strategy 2.3
2.5 Develop a process that will help the college to
anticipate and communicate relevant
developments in newly emerging technologies
District
Computing
Services
Planning
Committee
13
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #3: To provide accessible information technology training for faculty and staff.
3.1 Identify a CHC employee who is responsible for
faculty and staff technology training
President’s Office
X
3.2 Create a faculty technology development plan
that allows for a variety of modes of learning and
for discipline specific training.
Planning
Committee
X
3.2.1
Establish a multimedia training facility for
staff and faculty training.
Strategy 3.2
President’s
Cabinet
X
3.2.2
Identify ways to motivate faculty and staff to
explore new technologies that may increase
their effectiveness or efficiency.
Strategy 3.2
Staff Development
Committee
X
3.3 Schedule frequent training sessions for faculty
and staff, including both open and cohort
training, in basic applications such as Word,
Excel and PowerPoint.
Staff Development
Committee
14
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #4: To provide instructional technology design training and support for faculty.
4.1 Provide faculty with research updates on
technology-assisted learning and adult learning.
Instructional
Designer/Assistive
Technology
Specialist
Instructional
Designer/Assistive
Technology
Specialist
Staff
Development;
Instructional
Designer/Assistive
Technology
Specialist
President’s
Cabinet
4.2 Provide on-campus support for faculty interested
in incorporating technology into their classes
and/or developing distributed education courses.
4.3 Provide on-campus training for faculty interested
in incorporating technology into their classes
and/or developing distributed education courses.
4.4 Investigate the possibilities for providing
additional instructional technology support
persons.
4.5 Provide faculty with opportunities to explore
various software applications.
Instructional
Designer/Assistive
Technology
Specialist,
Enterprise
Network Specialist
Library
4.6 Increase number of on-line Library resources and
make them available 24 X 7.
15
X
X
X
X
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #5: To establish on-going funding for technology hardware and software.
5.1 Make technology equipment costs a fixed budget
item.
President’s
Cabinet
5.2 Identify additional sources of funding for
technology.
President’s
Cabinet
5.3 Enlist the services of a grant writer to assist in
locating outside funding sources for technology.
President’s
Cabinet; Central
Services
16
X
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #6: To provide the appropriate information technology to support college operations.
6.1 Devise and implement a process for life cycle
management, e.g. periodic and systematic
upgrades / replacement of technology.
President’s
Cabinet
X
X
X
6.2 Evaluate the needs for equipment and resources
in technology- intensive programs.
Instructional
Council
X
X
X
X
X
X
X
X
X
X
X
6.3 Integrate technology into college offices and
support areas to ensure that staff have the tools
required to deliver services to students and
faculty efficiently and effectively and with
sensitivity to universal access issues.
Goal # 1;
Strategy 8.2
6.4 Assess and enhance as appropriate the network
infrastructure, bandwidth and server
requirements.
President’s
Cabinet
Enterprise
Network
Specialist; District
Computing
Services
Enterprise
Network
Specialist; District
Computing
Services
6.5 Investigate and propose appropriate uses of
wireless local area networks within buildings
17
6.6 Maintain accessibility to all servers. Identify
potential points of failure, recognize anomalies,
and provide corrective actions.
Enterprise
Network
Specialist; District
Computing
Services
X
X
X
6.7 Insure that off-campus e-mail access is adequate
to support the needs of CHC faculty and staff
District
Computing
Services
President’s
Cabinet
X
X
X
District
Computing
Services
District
Computing
Services;
Enterprise
Network Specialist
X
X
X
X
X
X
6.8 Explore the needs for student e-mail access and
decide on future directions
6.9 Maintain updated virus protection software on all
computers connected to the college network
6.10 Maintain appropriate security measures to
ensure that access to college servers is limited to
those with appropriate authorization.
18
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
X
X
X
X
X
X
GOAL #7: To equip all classrooms with technology to meet the instructional needs of faculty.
7.1 Identify classroom technology requirements
Goal #1
(Including electrical, acoustical, environmental
needs, ADA requirements) and develop
guidelines for several tiers of classroom
technology.
7.2 Design intelligent / smart classrooms that include Goal #1;
a variety of technologies appropriate to the
Strategy 7.1
instructional needs of Crafton Hills College
faculty and students.
Instructional
Designer/Assistive
Technology
Specialist; Outside
Consultant
President’s
Cabinet
7.2.1 Equip at least one classroom per year
with one or more technology-tiers for the
next five years.
7.3 Establish a training program for faculty who
wish to use smart classrooms.
Strategy 7.2
President’s
Cabinet
X
X
Strategy 7.2.1
Staff
Development;
Instructional
Designer/Assistive
Technology
Specialist
Instructional
Council
X
X
X
X
X
X
X
X
7.4 Investigate the need for a networked computer
lab for student use of computers during class for
disciplines other than computer science.
7.5 Evaluate equipment and resource needs of
technology- intensive programs.
Instructional
Council
19
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #8: To ensure compliance with all applicable aspects of the American’s with Disabilities Act and other
applicable federal and state requirements.
8.1 Ensure that technology is available for students
with disabilities wherever computer services are
provided.
8.2 Determine standards for all newly developed or
purchased software and hardware to ensure that,
to the maximum extent possible, it is designed
with accessibility in mind.
8.3 Provide ongoing training for personnel
20
Instructional
Designer/Assistive
Technology
Specialist
Instructional
Designer/Assistive
Technology
Specialist
X
X
X
X
X
X
Instructional
Designer/Assistive
Technology
Specialist
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
X
X
GOAL #9: To offer distributed education to as broad a community as possible.
9.1 Establish intellectual property policies for
distributed education and negotiate into contracts
as appropriate
Central Services
9.2 Assess effectiveness of distributed education
courses at Crafton Hills College.
Office of Distance
Education; Office
of Instruction,
Research &
Planning Office
Office of Distance
Education; Office
of Instruction
Instructional
Designer/Assistive
Technology
Specialist
Office of Distance
Education; Office
of Marketing/PR
X
X
X
X
X
X
X
X
X
X
X
Office of Distance
Education
X
X
X
9.3 Offer on-line courses in at least one additional
discipline each year for the next 3 years.
9.4 Provide support personnel to assist faculty in
designing new methods of course delivery.
9.5 Use marketing / advertising techniques in order
to build enrollment in the college’s distributed
education courses.
9.6 Provide appropriate distributed education
opportunities to supplement campus instruction
for Crafton Hills College students.
21
9.7 Provide for distributed student support functions,
i.e. admissions, library, registrar, counseling
Office of Distance
Education in
coordination with
District
Computing
Services and other
appropriate offices
22
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #10: To increase the information technology skills of Crafton Hills College students and thus their
marketability.
10.1
Survey potential employers to determine
their technology needs and how they
perceive the technology skills of CHC
students as potential employees.
10.2
Determine the technology skills of CHC
students.
10.3
Determine options for implementing this
goal based on need and resources available.
Workforce
development
office; Office
Occupational
Education
Office of Research
and Planning in
conjunction w/
others
Instructional
Council
23
X
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #11: To provide technology-training opportunities to the community, including local business and industry.
11.1 Enhance job-related skills by continuing to
increase the number of credit, non-credit, or
fee-based courses that are computer related.
Workforce and
Economic
Development;
Instruction
Workforce and
Economic
Development;
Instruction
Workforce and
Economic
Development;
Instruction
11.2 Increase contacts with community, business
and industry to determine training needs
11.2.1 Develop and provide training based
on the responses in 11.2
24
X
X
X
X
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #12: To provide students with access to all information and complete all transactions from any location and at
any time.
12.1 Provide computers for student use in various
places around campus, as well as access from
off campus via the Internet, for quick student
access to information and services.
Student Services;
District
Computing
Services
X
12.2 Provide on-line applications for potential
students to apply to the college via the web
Admissions &
Records; District
Computing
Services
Counseling and
Matriculation;
District
Computing
Services
Counseling and
Matriculation;
District
Computing
Services
Counseling and
Matriculation;
District
Computing
Services
X
12.3 Provide a method for students to remotely
take their assessment tests
12.4 Provide methods for students to participate in
orientation process on-line
12.5 Provide on-line counseling and advising
25
X
X
X
X
X
X
X
X
X
X
12.6 Provide methods for students to register ,
review class schedules and pay fees on-line
Admissions &
Records; District
Computing
Services
Bookstore;
Administrative
Services
District
Computing
Services;
Counseling and
Matriculation
District
Computing
Services; Student
Services
12.7 Provide access to the bookstore for on-line
purchase of books
12.8 Provide students with a method for viewing
their educational plan and assessing their
progress toward completion
12.9 Provide access to other special services such
as financial aid, EOPS, DSPS, etc.
26
X
X
X
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #13: To make effective use of the web for instruction, operations, communications and marketing.
13.1
Develop a robust web presence to assist
past, present, and potential students and
provide public access to the college’s
educational resources.
13.2
Develop a web portal for all CHC
students, faculty, and staff.
Instructional
Designer/Assistive
Technology
Specialist,
Webmaster;
District
Computing
Services
District
Computing
Services
27
X
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #14: To provide an efficient and effective information technology advisory and decision-making process.
14.1 Establish an information technology
coordinating structure to recommend
standards and projects to the President.
President’s
Cabinet
X
14.2 Develop a process for notifying the college
community of information technology
decisions and plans.
Marketing
Director,
President’s
Cabinet; District
Computing
Services
Through the IT
governance
planning structure
X
14.3 Develop a mechanism for gathering input
and ideas from the college community
regarding potential uses of technology.
Goal 1;
Strategy 14.1
28
X
X
X
X
STRATEGY
DEPENDENCY
OWNER
20012002
20022003
20032004
GOAL #15: To use information technology to make data available for decision-making, problem solving and to
streamline college operations.
15.1 College data should be stored in non-redundant
databases.
District
Computing
Services; Research
and Planning;
District
Computing
Services, Research
and Planning
Research; District
Computing
Services
District
Computing
Services in
conjunction with
appropriate offices
District
Computing
Services in
conjunction with
appropriate offices
15.2 Determine and implement processes to
improve reporting of administrative data.
15.3 Provide staff training on the use of all
appropriate databases.
15.4 Implement appropriate authentication
processes or methods to comply with FERPA,
GAAP, and other federal or state regulations.
15.5 Make college operational forms available in
an electronic format
29
X
X
X
X
X
X
X
X
X
X
X
15.6 Provide for on-line completion and
authorization of college operational forms
District
Computing
Services in
conjunction with
appropriate offices
District
Computing
Services in
conjunction with
appropriate offices
15.7 Provide for electronic distribution of college
reports
30
X
X
X
X
X
X
Appendix A.
Participants in of the 2001 Crafton Hills College Information Technology Strategic Planning Meetings
Susan Shodahl - Coordinator
Carl Dury (COLLEGIS) - Facilitator
Ron Boatman
Richard Booth
Betty Byron
Alex Contreras
Carolyn Creagh
Brenda Davis
Patrick Fite
Gloria Harrison
Jack Jackson
Damaris Matthews
Virginia Moran
Bill Orr
Kim Salt
Laurens Thurman
Shane Veloni
31