Pewsey Surgery
Pewsey Surgery
High Street
Pewsey
Wiltshire, SN9 5AQ
Telephone: 01672 569990
01672 569998
Fax:
Website
www.pewseysurgery.co.uk
When the surgery is closed call 0300 111 5717
Following a software update on 20th February 2015 we are aware that patients may receive a text
message asking them to follow a URL or link to verify their phone number.
The link will begin: https://systmonline.tpp.uk.com/verifycommunication.htm
This text message is automatically generated by the clinical software that we use and although
genuine and not malicious is not something we have approved nor have any control over. We are
currently in communication with the software company with the aim of getting this functionality
removed.
Please be assured that the safety and confidentiality of your personal data is our utmost
priority and this text message or the link it contains in no way compromises this.
______________________________
92 PEOPLE FAILED TO ATTEND OR CANCEL THEIR APPOINTMENTS IN THE
LAST FOUR WEEKS RESULTING IN 21 HOURS OF WASTED APPOINTMENTS.
PLEASE HELP OTHERS TO OBTAIN AN APPOINTMENT BY CANCELLING ANY
YOU HAVE MADE BUT NO LONGER NEED.
Surgery Hours
Morning
Afternoon
Monday
08:30 - 12:30
13:30 - 18:00
Tuesday
08:30 - 12:30
13:30 - 18:00
Wednesday
08:30 - 12:30
13:30 - 18:00
Thursday
08:30 - 12:30
13:30 - 18:00
Friday
08:30 - 12:30
13:30 - 18:00
Weekend
closed
closed
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Appointment times
Morning 08:40 - 11:30
Afternoon 14:30 - 18:00
Bank Holidays
The surgery is closed on all statutory bank holidays.
When We Are Closed
In a genuine emergency you should call 999.
Chest pains and / or shortness of breath constitute an emergency.
Otherwise, should you need a doctor outside surgery hours please telephone 111. Making the call
will not incur a charge and for your safety all calls to 111 are recorded.
111 Service
This facility replaces NHS Direct and is used for providing general health advice as well as
directing patients to further health services, such as a doctor, A&E department or minor injury
unit as necessary.
There are Minor Injury Units (MIUs) at Chippenham Hospital 01249 456403/4 (7.00am-1.00am
7 days a week) and Trowbridge Hospital 01225 711329 (24 hours 7 days a week).
Out-of-hours services are generally busy so please think carefully before asking to see a
doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Appointments
Consultations are available every weekday AM and PM by appointment only and can be made in
person at reception, by phoning 01672 569990 during surgery opening times or online (routine
appointments only). See On-line Booking tab.
We will always try to arrange appointments on the day you require. Some appointments are
retained for same-day and next-day booking. Please tell the receptionist if your need is urgent
and give her an indication of the problem when you will be directed to the triage nurse who will
arrange an appointment or treatment, as appropriate.
IF YOU HAVE DIFFICULTY BOOKING AN APPOINTMENT REMEMBER THIS
MAY BE BECAUSE 92 PEOPLE IN JANUARY ALONE FAILED TO ATTEND OR
CANCEL THEIR APPOINTMENTS, CONSIDERABLY REDUCING THE NUMBER
AVAILABLE TO OTHERS.
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE CANCEL IN GOOD TIME SO
THAT IT CAN BE OFFERED TO ANOTHER PATIENT.
You may consult any doctor but for continuity it is best to see the same doctor whenever
possible.
Parents are asked to accompany children under 16 years of age to the Surgery.
Extended Hours
The surgery offers a doctor and nurse clinic each week outside of normal hours for those who
find it difficult to get to the surgery during the working day. These will usually be either a
Monday or Tuesday evening between 6:30 and 8.00.
Sick Children will be seen as soon as possible if brought to the surgery, which will be sooner
than a home visit. If you are in doubt about bringing your child out, please phone the surgery
first and the doctor can advise.
Chaperones: If you require a chaperone you may bring a friend or relative with you or request a
trained member of staff when making your appointment.
Emergencies: In case of life-threatening emergencies e.g. suspected heart attack, haemorrhage
or major accident dial 999 for the paramedic ambulance - do not delay.
For patients who have an urgent need we provide a nurse triage service.
This is when the receptionist will take details and an experienced nurse will call you back on a
suitable phone number to discuss your urgent need.
In many cases the nurse can resolve your problems by giving advice or prescribing medication
but if, after discussing the symptoms, she feels you need to be seen by a doctor or in her minor
illness clinic an appointment will be made for later the same day.
Access the online appointment system
On-Line Booking
To book routine doctor appointments online you need to register for SystmOnline Access.
Visit or phone the surgery for your unique login details which must be collected or faxed to you
(we are unable to send these details by email). Once you have this information you can register
using the link below and then be able to:- book and cancel doctor appointments
PLEASE ALWAYS CANCEL APPOINTMENTS YOU ARE UNABLE TO KEEP
- order and track repeat medication
(Registration required)
There is now an iPhone or iPad app for the clinical system.To download the app just go to
the apple apps store and search for SystmOnline More details in the link below.
http://www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-appstore/ (www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-app-store/)
Home Visits
If possible please try to telephone reception before 10:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen at the Surgery in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Surgery.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Repeat Prescriptions
Patients have complete freedom of choice regarding where their prescriptions are dispensed and
can request repeats by several means:
 On-line via the surgery website (see below for enrolling instruction)
 By hand bringing the repeat slip into the surgery with an indication of where you
would like it to go
 By hand – taking the repeat slip to Boots, Pewsey
 By enrolling with the Boots repeat medication service
 By enrolling with Pharmacy2U
We can now transfer your prescription automatically to a pharmacy of your choice, for
example near your place of work if it is more convenient for you. Please let the receptionist
know.
Don’t forget – it takes 2 full working days for the prescription to be prepared and signed by the
doctor ready for collection or sending on to the pharmacy of your choice for dispensing.
It will then take further time for the dispensing pharmacy to prepare your medication for
collection or, in the case of Pharmacy2U, posting to you.
You must plan ahead, before running out of medication, to give the surgery and the
dispensing pharmacy time to process your request.
Online Prescription Requests
You need to register for online access to order medication and be able to book an appointment
online. Please visit the practice and request your unique registration information before your next
repeat request.
There is now an iPhone or iPad app. To download the app just go to the Apple App Store and
search for SystmOnline More details in the link below.
http://www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-app-store/
(www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-app-store/)
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £7.65
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics
Services available at Pewsey Surgery
Smoke Stop Clinic. For smokers who are serious about giving up the habit and would like some
help and support our experienced Smoke Stop advisor can help to get you started. Smoke Stop
advice can also be obtained by calling 01380 728899 or by
contacting http://www.wiltshireccg.nhs.uk/your-health/help-to-stop-smoking
(www.wiltshireccg.nhs.uk/your-health/help-to-stop-smoking)
Family planning The practice provides full contraceptive services, including coil fittings.
Immunisation of children takes place on three Thursday afternoons per month from 1.30 to
3.30pm.
Immunisation for travel abroad Please view our Travel Information page to identify your
needs and allow at least six weeks before you intend to travel so that all the injections you
require can be done. Sister McDowell runs a Travel Clinic on Friday afternoons.
Midwife-led Antenatal clinics take place on Wednesday afternoons.
Chronic Disease Clinics Patients with diabetes, asthma or heart disease are encouraged to come
for an annual review with the doctor or the Practice Nurse.
Counselling We have a fully trained counsellor who runs weekly sessions at Pewsey Surgery.
Cryosurgery clinic The practice has the facilities to undertake minor cryosurgery procedures.
Your doctor will refer you to the clinic if necessary.
Nutrition clinic For patients referred for nutrition advice a clinic is held at the surgery once a
month on Wednesday afternooons..
Baby Clinic Held on Thursday afternoons from 1.30 to 3.30 for weighing and advice.
Appointments are bookable for this clinic.
Services outside the NHS These include travel vaccinations not covered by the NHS, private
medical certificates and medical examinations.
Travel Information
Travel Information
If you are planning a trip abroad that may require you to have vaccinations you need to plan well
in advance. Please complete the questionnaire (link below) and either submit it online or bring to
the surgery at least 2 weeks before your Travel Clinic appointment. For some areas, such as
Africa, South America, parts of Asia and the Far East you will need up to 2 months to ensure
courses of vaccinations can be given and be effective. For Europe and most Mediterranean
countries one month is sufficient. There is further information about countries and vaccinations
required on the links below
Europe & Russia
North America
(www.fitfortravel.scot.nhs.uk/destinations/europe-(www.fitfortravel.scot.nhs.uk/destinations/northrussia.aspx)
america.aspx)
Central America
South America
(www.fitfortravel.scot.nhs.uk/destinations/central(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
america.aspx)
Carribean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.aspx
Middle East
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/middle(www.fitfortravel.scot.nhs.uk/destinations/asiaeast.aspx)
(central).aspx)
Australasia and Pacific
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(www.fitfortravel.scot.nhs.uk/destinations/australasia
(east).aspx)
-pacific.aspx)
Some travel vaccines are supplied on a private basis as they are not included in services provided
by the NHS.
Charges are as follows:Rabies - course of 3 injections £135
Yellow Fever - one injection at £60 to include certificate
Meningitis (ACW & Y) - £55
Hepatitis B - course of 3 injections £75
Japanese B encephalitis - 2 injections £220
Tick borne encephalitis - POA as has to be ordered specially
Duplicate Yellow Fever certificate - £10
It is essential you complete courses of injections.
Travel Health Questionnaire
To help us offer the appropriate advice please fill out the online form, giving your order of travel
if multiple destinations, before making your appointment and submit it online. If you have had
previous travel vaccinations, please refer to your record booklet when completing the form and
bring the booklet to your appointment.
Travel Questionnaire
Test Results
Test Results
The practice has a strict policy regarding confidentiality and data protection. We will only
release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
Please do not phone for test results until after 10 o'clock in the morning.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Rays
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Registration
Patient Registration
On registering with the practice all patients taking long-term medication are requested to make
an introductory appointment with their doctor.
This is a very useful opportunity to discuss past and present medical problems and to complete a
brief health check.
You may print off a registration form, fill it out and bring it in with you on your first visit to the
practice.
Registration Form
Job Vacancies
We currently have no job vacancies open.
Private (non NHS) Fees
Medical Examination, including: £90
HGV/PSV
Wiltshire Council taxi licence
Class 2 pilot/microlight fitness to fly with passenger
Sports, eg motor racing, diving, parachuting
Pre-employment
Certificate of fitness without examination, including: £35
Class 1 pilot/microlight fitness to fly solo
Sports, eg motor racing, diving, parachuting
Ofsted/child minder forms
Claim forms, certificates and letters without examination, including: £25
Sickness/accident benefit claim form
Provident Association (BUPA, PPP, etc) claim form
Holiday cancellation letter or form
Brief forms and countersignatures, including: £20
Fitness to travel
Passport form
Shotgun certificate application
Private consultation (eg for foreign visitors):
Doctor £60
Nurse £30
Care Quality Commision
The Practice was inspected by the Care Quality Commision on 23 October 2013. To see a full copy of the
report please go to the Care Quality Commision website or click on the following link.
Care Quality Commision Report
Carers Direct
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx)
Are You a Carer?
If you are please let us know - we may be able to help you
There is a wealth of information on NHS Choices
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring. Below are
some links into the site that we hope you will find useful.
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Caring for a parent
(www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+ho
me&Uri=video/2009/November/Pages/Caringforaparentathome.aspx)
Watch this video on: caring for a parent at home
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Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/tellingfriends.aspx)
Caring responsibilities can make it difficult to maintain friendships or develop new ones.
Telling your friends you're a carer is important so they understand and can support you.
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Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx)
Caring for someone can be a full-time job, but it's essential that you take time out for
yourself too. Read our guide to accessing breaks and respite.
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Housing and carers
(www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx)
Do you know your tenancy rights as a carer? Are you aware of all your care at home
options? Do you need tips on moving someone around the home?
Contact Carers Direct
Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
(www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx)
Email
CarersDirect@nhschoices.nhs.uk
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Carers support groups
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of
caring.
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Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits)
Directing carers to the benefits that can help them in their caring role
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Benefits for the person you care for
(www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits)
Advice and information on helping the person you look after get the benefits that they are
entitled to
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Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits)
How your benefits maybe affected after the death of the person you look after and what
happens to their benefits
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Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal)
Advice for when carers find they have to take over the legal affairs of the person they are
looking after
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Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits)
Advice for carers and the people they are looking after on claiming a whole host of other
benefits unrelated to their disability or caring
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Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance)
Advice on keeping a tight rein on household and personal finance for carers
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Social fund (www.nhs.uk/carersdirect/moneyandlegal/socialfund)
Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits)
Information on claiming tax credits and whether you might be eligible
Patient Advice
Patient Advice and Liaison Service (PALS)
(www.pals.nhs.uk/) The NHS employs over a million staff in thousands of locations. It is a large
and complex organisation providing a broad range of services. It is not surprising that sometimes
you or a loved one may feel bewildered or concerned when using the NHS. And this can be at
times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens
to patients, their relatives, carers and friends, and answers their questions and resolves their
concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
For more infomation about PALS and how to contact them follow the link or telephone 0800 389
7671:
http://www.wiltshireccg.nhs.uk/have-you-say/patient-advice-and-liaison-service
(www.wiltshireccg.nhs.uk/have-you-say/patient-advice-and-liaison-service)
Live Well
Please Note: This information is syndicated by the NHS. This means that the content comes
from NHS data sources and is maintained by the NHS. There are many examples of missing
links, poor formatting and empty pages but we have included it anyway because of the wide
spectrum of useful information included.
(www.nhs.uk/livewell/Pages/Livewellhub.aspx)
There is a wealth of information on NHS Choices (www.nhs.uk/livewell/Pages/Livewellhub.aspx)
about healthy living for everyone. Please find below some information and links that we hope
you will find useful.
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Child health
Featured topics
Men's health
Special reports
Women's health
Vaccination Schedule
Children's Immunisation Schedule
Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the
NHS, and the age at which you should ideally have them.
2 months:
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Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type
b (Hib, a bacterial infection that can cause severe pneumonia or meningitis in young
children) given as a 5-in-1 single jab known as DTaP/IPV/Hib
Pneumococcal infection
Rotavirus
3 months:
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5-in-1, second dose (DTaP/IPV/Hib)
Meningitis C
4 months:
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5-in-1, third dose (DTaP/IPV/Hib)
Pneumococcal infection, second dose
Rotavirus
Between 12 and 13 months:
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Meningitis C, third dose
Hib, fourth dose (Hib/MenC given as a single jab)
MMR (measles, mumps and rubella), given as a single jab
Pneumococcal infection, third dose
3 years and 4 months, or soon after:
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MMR second jab
Diphtheria, tetanus, pertussis and polio (DtaP/IPV), given as a 4-in-1 pre-school booster
Around 12-13 years:
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Cervical cancer (HPV) vaccine, which protects against cervical cancer (girls only): three
jabs given within six months
Around 13-18 years:
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Diphtheria, tetanus and polio booster (Td/IPV), given as a single jab
Menisgitis C
65 and over:
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Flu (every year)
Pneumococcal
70-79:
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Shingles
HPA Childrens Vaccination Schedule
Click here
(www.hpa.org.uk/webw/HPAweb&Page&HPAwebAutoListDate/Page/1204031508623?p=1204
031508623) for the recommended HPA vaccination schedule
Seasonal Flu Vaccination
Influenza – flu – is a highly infectious and potentially serious illness caused by influenza viruses.
Each year the make-up of the seasonal flu vaccine is designed to protect against the influenza
viruses that the World Health Organization decide are most likely to be circulating in the coming
winter.
Regular immunisation (vaccination) is given free of charge to the following at-risk people, to
protect them from seasonal flu:
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people aged 65 or over,
people with a serious medical condition
people living in a residential or nursing home
the main carers for an elderly or disabled person whose welfare may be at risk if the carer
becomes ill
healthcare or social care professionals directly involved in patient care, and
those who work in close contact with poultry, such as chickens.
From 2013 healthy children aged from 2-16 will be offered an oral immunisation
(Fluenz).
Pregnant women & the Flu Vaccination
It is recommended that all pregnant women should have the flu vaccine, whatever stage of
pregnancy they're in. This is because there is good evidence that pregnant women have an
increased risk of developing complications if they get flu, particularly from the H1N1 strain.
Studies have shown that the flu vaccine can be safely and effectively given during any trimester
of pregnancy. The vaccine does not carry risks for either the mother or baby. In fact, studies have
shown that mothers who have had the vaccine while pregnant pass some protection to their
babies, which lasts for the first few months of their lives.
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice
Practice Boundary Map
Click on the link to see the map. The practice boundary is within the green line. The purple,
outer line shows areas that patients moving to from within the green line have the option to
remain registered at Pewsey Surgery.
Practice_Boundary_Map.pdf
Practice Policies & Complaints
Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
Making a complaint
If you are unhappy with any aspect of your care you can make a complaint verbally or in writing to either
the clinician involved, to your own doctor or to the Complaints Manager Mr Mike Farmer. All complaints
are taken seriously and will be dealt with honestly and openly in a timely way.
Written complaints will be acknowledged within 3 days of receipt and responded to fully within 21 days. If
you are unhappy with the response following our investigations you can either discuss it further in the
practice or refer it to the Patient Advice and Liaison Service (PALS) on 0800 389 7671 (Free phone) or
the Health Service Ombudsman. A link to the PALS website can be found via the Patient Advice tab.
Further written information is available, just ask the receptionist for a copy of our complaints
procedure.
We are continually striving to improve our service. Any helpful suggestions would be much
appreciated. Please hand your written suggestions to a receptionist.
Data Protection
Pewsey Surgery complies with the requirements of the Data Protection Act with regard to all
information held about you, who has access to it and how it is used. Patients have a right to see
their medical records on request.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt by 1st January 2009.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Staff Details
Doctors
Dr Jonathan Ring
Senior Partner
BSc MB ChB (Bristol 1987) MRCGP DRCOG
Dr Anna Collings
Partner
MB BS (London 1992) DCH
Dr Elizabeth Potter
Partner
MB BS (London 1995) DRCOG
Dr Lyndon Griffiths
Partner
MBChB (Liverpool 2005) BSc DRCOG DFSRH MRCGP
Nurses
Susy
McDowell
Sister McDowell is our Senior Practice Nurse and is responsible for
running the Diabetes, Cryosurgery and Travel Clinics. She is also a
fully trained specialist Triage Nurse.
Michelle
Lawes
Michelle,like Susy, is trained in triage, travel health and the care of
patients with diabetes and COPD.
Holly Amor
Healthcare Assistants
Our highly qualified healthcare assistants run clinics alongside the
nursing team to provide many services including, blood tests, ear
syringing, dressings, Smoke Stop advice and health checks.
Jane
Chatwin
Phlebotomists
Hannah Breakspear
Practice Management
Mr Mike
Farmer
Reception
Practice Manager The practice manager is responsible for the running of
the practice and will be able to deal with any problems or queries. He will
be pleased to hear your comments - good or bad.
The receptionists are here to help you and play an important part in the smooth
running of the practice. They have been asked by the doctors to request the nature
of your problem when making appointments so that appropriate action can be taken.
All staff are bound by the same rules of confidentiality as the doctors but if you
would rather not give this information just let the receptionist know. Our Managing
Receptionist, Diane Shepherd, will be pleased to help with any queries or concerns
about the reception team.
Community Midwives
The community midwife works with the doctors to look after mothers before and
after delivery, and advise on the care of the newborn baby and can be contacted on
01249 456434. Clinics are held on Wednesday afternoons.
Community Nurses
District nurses provide nursing care at home for those who are housebound.
Existing patients can contact the Neighbourhood Team on 01672 517330. For any
other queries please contact surgery reception for advice.
Health Visitors
Health Visitor: (Tel. 01672 517235) The health visitor visits all families with
children under 5 years old. She also provides information, advice and support to all
age groups, particularly at times of physical or emotional stress, but with special
emphasis on the needs of young children.
Attached Staff
Care
Coordinator
Our Care Coordinator works alongside the doctors, community team
and Social Services to ensure our frail elderly patients receive the best
care possible.