WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
Final –Updated January 2014
November 2014, March 2015
Priority #1 Support WRNPLC as a sustainable member of Ontario’s primary care delivery system
Mission Strategies: Building Partnerships, Optimizing Resources, Engaging in Research and Evaluation, Lifelong Learning
Board Lead(s): Cathie Miller, Lynn Voelzing
OUTCOME
STRATEGY
WRNPLC is viewed Engage in local and
as a vital community provincial network
resource
building
ACTION STEPS
1. Attend a LHIN meeting
2. Attend a Healthlinks meeting
3. Support WRNPLC staff in
Healthlinks work
4. Promote WRNPLC in the
community via existing networks
5. Attend key announcements,
participate in round tables
6. Invite key stakeholders to the
clinic
TIMELINE
Sept 2014
Dec 2013
June 2013
UPDATE
JANUARY 2014
November 2014
Paula to bring options to Board
Meeting
Feb 2013 details of options
provided
Sept 2013 ( AGM)
Sept 2013
May 2013, Sept
2013
Consider participating in an “all
candidates meeting” regarding
Provincial Election.
All 3 parties (5 candidates) at
clinic May, Sept 2014
2NP staff at Queens Park Day
( 3MPPs)
UPDATE
March 2015






WRNPLC representation on
LHIN Primary Care Advisory
Council , Linking the Health
links , Cambridge Health Link
Steering Committee
WRNPLC participates in
CCAC IN Home program (
Healthlink initiative )
March 2015 – met with
Cambridge Business Assoc
joined Kitchener Chamber of
Commerce
Joined AOHC
WRNPLC Clinic Director is
Chair of AOHC NPLC
working Group , liaison with
NPAO re: NPLCs
Clinic Director provided
overview of clinic to new
LHIN staff, CNO of CMH
1
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
OUTCOME
STRATEGY
ACTION STEPS
TIMELINE
UPDATE
JANUARY 2014
November 2014
UPDATE
March 2015



Evaluate opportunities
for and engage in
partnerships that meet
the needs of WRNPLC
patients
1. Determine strategic
community and provincial
alliances
2. Incorporate Environmental
Scan into Board meetings
3. Apply results of patient
satisfaction survey, patient
information management
studies and complexity of care in
planning collaboration initiatives
4. Hold a partnership planning
forum
Jan 2014
Topic for Board Retreat –
Sustainability
Plan for May 2015 – Board
Chair and Clinic Director
outreach to MPPs re: rent
issue and primary care
compensation
NP Vesna elected NPAO
regional representative and
has written letters re NP
compensation in this
capacity
1NP ( staff) to RNAO AGM
Patient Satisfaction Survey
scheduled for June 2015
Oct 2013
Complete
June 2014
Patient Satisfaction Survey
completed and incorporated
into QIP
Repeat survey June 2014
Spring 2015
Held given participation in
Healthlinks
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
OUTCOME
STRATEGY
Build a brand for
WRNPLC
ACTION STEPS
TIMELINE
1. Develop Vision and Mission
June 2013
Statements
2. Engage Communications Expert Jan 2014
to assist in developing WRNPLC
Stakeholder communications
plan
The Programs and Define what sustainable 1. Engage facilitator/content expert March 2014
services of WRNPLC means to WRNPLC
2. Devote one Board meeting to
are more
this discussion and related
June 2014
sustainable
planning for next steps
Identify the current
1. Achieve a full complement of
strengths and gaps in
staff
achieving sustainability
2. Advocate for reallocation of
staffing dollars to address priority
need
3. Undertake an evaluation of
WRNLC to identify strengths,
capacities , challenges and roles
required
4. Provide strategic direction to
staff based on the evaluation
UPDATE
JANUARY 2014
November 2014
Complete
Paula to draft project outline
UPDATE
March 2015
For discussion-add to 2015
strategic plan?
Updating website, all staff have
photo name tags, WRNPLC
brochure updates, signage at
Pioneer Park upgraded
Topic for Board Retreat
Complete- see Sustainability
report
Dec 2013
Evolving
Complete
Now planning for one year
Parental leaves for 3 staff
July 2013
N/A at this time
Complete
Sept 2014
Complete
Dec 2014
For discussion-add to 2015
strategic plan?
3
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
OUTCOME
STRATEGY
Identify the optimal
patient/staff mix to
maximize utilization of
WRNPLC resources
ACTION STEPS
TIMELINE
1. Advocate at local and provincial Sept 2013
levels for additional staff based
on patient need and WRNPLC
capacity
UPDATE
JANUARY 2014
November 2014
Complete for now
Mental health support project
Paula met w LHIN Nov 5th re :
Pt complexity
UPDATE
March 2015
NP member of Cambridge
Mental Health working group
2 NPs provided input to
Waterloo Region Cancer and
CCAC hosted event on
Palliative Care in Primary Care
2 NPs met with CCAC re:
palliative care of WRNPLC
patients
Plan request assignment of
CCAC case manager
Develop , implement and 1.Incorporate quarterly review of
June 2013
monitor a Quality
existing QIP into regular Board
Improvement Plan ( QIP) meetings
2. Apply results of QIP to Strategic Feb 2014
plan refinement
Complete
2015-16 QIP Workplan and
Narrative submitted
Topic for Board Retreat
Complete
2014-15 QIP Progress Report
submitted
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
Final –Updated January 2014
Priority #2 Build WRNPLC Board and Staff Capacity
Mission Strategies: Building Partnerships, Optimizing resources, Research and Evaluation, Contributing to an effective and sustainable system
Board Lead(s): Donna Gravelle, Loretta McCormick
OUTCOME
A talent
management
Strategy is in place
for Board and staff
STRATEGY
ACTION STEPS
Support the Board and 1. Complete Board policy and
Staff by appropriate work strategic plan development
plans, policy and
2. Incorporate Strategic Plan and
governance framework
Board policy review into Board
meetings (standing item )
TIMELINE
September 2013
Oct 2013
UPDATE
JANUARY 2014
November 2014
Review of Board Manual
complete
In Board Calendar
UPDATE
March 2015
See Sustainability Plan
5
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
OUTCOME
STRATEGY
ACTION STEPS
TIMELINE
Provide direction and
1. Identify and provide direction to Dec 2013
support for professional
Board Development work group
development consistent 2. Refine the staff development
March 2014
with Board and Staff
model
learning needs and
WRNPLC Vision and
3. Ensure the Clinic Director is
Dec 2013
Mission
provided feedback via formal
evaluation
Invest in teambuilding for 1. Develop a plan for an annual
both Board and Staff
Board Retreat
2. Direct staff to ensure there is a
plan in place for staff team
development
Jan 2014
Nov 2013
UPDATE
JANUARY 2014
November 2014
Needs review
Paula to draft project
outline
Complete
Clinic Director
performance review
February 2014
Complete July 2014
Paula to contact Liz
Weaver
Retreat held June 2014
Board/Staff Education
session on Model of health
and Wellbeing March 2014
Staff retreat “Mindfulness”
Nov 2014
UPDATE
March 2015
For discussion-add to 2015
Strategic Plan
Board member to AOHC
Governance Learning
Series for NPLCs
Consider Board retreat
spring 2015
Employee Engagement
Session May 2015
WRNPLC Strategic Plan -Planning Document April 1-2013-March 31 2015
Final-Update January 2014
Priority #3 be responsive to changing patient, community and environmental needs
Mission Strategies: Optimizing Resources, Research and Evaluation, Contributing to an effective system
Board Lead(s) Bill Davidson, Dianne Dalbello
OUTCOME
STRATEGY
ACTION STEPS
There are 2 fully
1. Ensure the hours of 1. Staff report of progress at each
functioning sites :
operation , staffing
board meeting
main location in
and clinic
Cambridge and
management on both
satellite in
sites reflect maximal
Kitchener
use of resources and
identified community
need
2. Ensure patient care 2.See QIP
delivery at both sites
is monitored and
evaluated annually
TIMELINE
June 2013
June 2013
UPDATE
January 2014
November 2014
Ongoing
UPDATE
March 2015
Reassess with next iteration
of patient satisfaction survey
– June 2015
Next patient satisfaction
audit June 2014
Complete
7