February 24, 2014
We are writing to inform you that beginning March 3, 2014, HBO will be ceasing new authorizations for the HBO
& Cinemax MPEG 2 HD feeds and certain Motorola commercial IRDs.
We are not making any changes to your existing authorizations and you will not need to take any action with
your existing HBO-authorized satellite equipment.
A. Effective March 3, 2014, HBO will cease new authorizations for the following feeds:

HBO MPEG 2 HD East & West feeds on Galaxy 13 Transponder 10

Cinemax MPEG 2 HD East & West feeds on Galaxy 13 Transponder 11
Existing authorizations will remain active throughout 2014 and early 2015, so if you are currently authorized to receive any of these MPEG 2 HD feeds, you will not need to take any action with your satellite equipment in
order to continue to receive these HBO and Cinemax HD feeds. HBO and Cinemax HD East and West feeds can be found in MPEG-4 format on Galaxy 14 Transponder 16 and Galaxy 15 Transponder 19.
B. In early 2013 (see the EOL notification below), Motorola Mobility, now known as ARRIS, formally announced the end of unconstrained repair services for the following commercial IRD products:

DSR-4520X

DSR-4400

DSR-4400X

DSR-4400MD

DSR-4500
Given Motorola/ARRIS’s announced EOL plans, effective March 3, 2014, HBO will no longer provide new authorizations for any of the above commercial IRD models or for the DSR-4500x and DSR-4402x models
which were the subject of a previous EOL notification. However, if you currently receive HBO or Cinemax feeds using one of the specified models, the existing authorization will remain in effect and you will not need to take any action with your existing HBO-authorized satellite equipment.
Below is a list of current ARRIS (Motorola) models:

DSR-4410

DSR-4410MD

DSR-4530 (ARRIS will soon move this unit to EOL status)

DSR-4550 (ARRIS will soon move this unit to EOL status)

DSR-4440

DSR-4460

DSR-6050 (ARRIS will soon move this unit to EOL status)

DSR-6300 (ARRIS will soon move this unit to EOL status)

DSR-6400 (NOT currently supported by HBO, but under development with ARRIS)
If you have any questions regarding this information, please contact your HBO/Cinemax account representative or call/email the HBO Affiliate Hotline at 212. 512. 5666 / hotline@hbo.com
.
Thank you for your continued support of HBO and Cinemax.

Document Control Number: 365-095-22594
Customer: Programmers and MSOs
Motorola Product Type: Commercial IRD
Motorola Model Model Number
DSR4520X DSR4400
DSR4400X DSR4400MD
DSR4500
Change Description: Motorola Mobility is formally announcing the end of unconstrained repair services for the commercial IRD products listed above. Certain repairs are no longer possible due to supply discontinuation of some component parts.
Notwithstanding this notice, Motorola Mobility will make its best effort to repair affected products and will continue to comply with all contractual commitments.
Replacement Product (if applicable):
Model Number Replacement Model
DSR4520X DSR4460
DSR4400 DSR4440
DSR4400X DSR4440
DSR4400MD DSR4410MD
DSR4500 DSR4440
Schedule of Change: Notice of phase out announcement: 2008
Phase out announcement: 2008
Last time buy forecast: 2008
Last time buy ordering: 2008
Last time shipment: 2008
Last Tech & FE Support Date: 2009
Standard Warranty Ends: 2009
Repair End Date: March 31, 2013
Initiator Title Date Contact Information
Jeff Nelson Product Line Manager January 21, 2013 jeffnelson@motorola.com
In case of any questions, please contact: your Motorola Sales Representative or Customer Program Manager.
MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC.
All other product or service names are the property of their respective owners. © 2010 Motorola Mobility, Inc. All rights reserved.