UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA
Pamplona, Las Piñas City
COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT
COURSE SYLLABUS
COURSE CODE
: HRM 122
COURSE TITLE
: HOUSEKEEPING OPERATIONS (LECTURE)
COURSE DESCRIPTION : This course deals with the study of the tasks performed by the housekeeping department.
It also deals with the different standard procedures in cleaning, room inventory, and materials & equipment used in the hospitality
industry.
CREDIT
: 2 units (2hrs lecture/week)
PRE-REQUISITE
: Principles of Tourism, Principles of Food Safety, Hygiene and Sanitation in the Hospitality Industry
GENERAL OBJECTIVES : To study the task performed in the Housekeeping Department. To learn the different standards in cleaning
procedure, bathroom cleaning, carpet shampooing and bed making, chemicals and materials used and perform actual room
Inventory in all hospitality establishments.
A. COGNITIVE
B. AFFECTIVE
: Learn the common terms used in the housekeeping department that are relevant to hotel
operations. To recognize the different methods of calculating room rates and determine occupancy using room inventories.
: Recognize the role of systematic planning in solving problem that may rise in the housekeeping department
C. PSYCHOMOTOR: Perform skillfully the task assigned in the housekeeping department.
SPECIFIC OBJECTIVES
SUBJECT MATTER
VALUES TO BE
INTEGRATED
METHODOLOGY
Explain the role of the Housekeeping
Department.
I. Orientation Introduction
A. Housekeeping Organization
Friendship &
Attentiveness
Lecture
Responsiveness
Lecture
Handouts
Recitation/Quiz
Lecture
Actual
Equipment
Resource
Person
Recitation/Quiz
Explain and Discuss the significance
of the Housekeeping Department in
the over-all Hotel Operation &
Management.
Identify and enumerate the
housekeeping functions
Be familiar with the forms used in the
housekeeping department
Expand familiarity on observing
sanitation practices in housekeeping
Increase awareness on Safety and
Security measures implemented in
the housekeeping Department.
B. Role of Housekeeping
Department in the Hotel
Operation
Functions of the Housekeeping
Department.
A. Standard Grooming for
Housekeeping Employees
B. Housekeeping General
Information & Functions
Sanitation in Housekeeping
Operations
1. Sanitation Process
2. Pest Control and
Chemical/equipment
3. Garbage and refuse
management
Safety and Security in
Housekeeping
1. General safety and security
measures
2. Fire safety and prevention
control
3. Danger sports that can trigger
accidents
4. Key handling and control
Cleanliness
orderliness
Lecture/Discussion
TEACHING
AIDS
TIME
ALLOTMENT
EVALUATION
TOOLS
2 hours
2 hours
Recitation/Quiz
MINIMUM
COMPETENCE
INDICATOR
85%
85%
Roomboy’s
Checklist
Cleanliness &
orderliness
Safety
Lecture/Discussion
Research
Handouts/
Cleaning
Mockhotel
Lecture/Reports
Role Playing
Handouts
2 Hours
85%
Recognize the different cleaning
supplies and chemicals
Cleaning Supplies & Procedure
Responsibility
Resourcefulness
Lecture/Discussion
Demonstration
Handouts
2 hours
Recitation/Quiz
85%
2 hours
Quiz/Recitation
85%
3 hours
Quiz/Recitation
85%
1. Equipment and proper usage
2. Supplies, Tools and Materials
3. Chemicals
4. General rules in using cleaning
Equipment
5. Household Hints
6. Preparation of Accomplishment
Report
Know the proper procedures in
cleaning of window & bathroom
Window Cleaning
Lecture/Discussion
Research
Bathroom Cleaning
Handouts/
Cleaning
Mockhotel
PRELIM EXAMINATION
Classify the type of floor & the
cleaning process
Floor Care Cleaning &
Maintenance
Lecture/Discussion
Research
Handouts/
Cleaning
Mockhotel
1. Equipment for floor cleaning
and Maintenance.
2. Types of floor
3. Floor cleaning process
4. Carpet shampooing & spot
removal
Be knowledgeable about the standard
operating procedures in cleaning a
guestroom
Guestroom cleaning, care, and
maintenance
1. Nature and scope of room
Maintenance
2. Classification of Guestroom
3. Room Status
4. Room make up procedure
5. Night Service
Responsibility
5 hours
Lecture/Discussion
Demonstration
Handouts
samples
actual
equipment
85%
Recitation/Quiz
Identify the Laundry Equipment, and
washing steps.
Linen and Laundry Service
Responsibility
Lecture/Report
Handouts
2 hours
Quiz/Recitation
Handouts
2 hours
Quiz/Recitation
1. Sequence of laundry service
2. Laundry Equipment
3. Brief Summary of the Basic
wash steps
MIDTERM EXAMINATION
Realize the role of the housekeeping
department
To be familiarize the critical roles of
the housekeeping department
Managing and Monitoring the
Housekeeping Jobs
1. Scope of housekeeping
management
2. Materials control
Housekeeping Forms
Responsibility
Acquire skills on flower arrangement.
85%
Optimism
1. Sample form and Report
Field Exposure (De Luxe/1st
Class Hotel)/Seminar
Lecture
Research
85%
Lecture
Research
Handouts
Self-confidence
Teamwork
2 hours
Quiz/Recitation
8 hours
Flower Arrangement
2 hours
1. Materials and Equipment
2. Accessories
3. Different Forms
4. Kinds of Flowers
Creativeness
Resourcefulness
Lecture
Research
Quiz/Recitation
Handouts
FINAL EXAMINATION
TEXTBOOKS
: 1. Roldan, A. Housekeeping Management. AR Skills Development and Management Services Inc, Paranaque City 2008
REFERENCES
: 1. Jones, Thomas, Professional Management of Housekeeping Operations. John Wiley & Sons. New Jersey. 2008
2. Raghubalan, G: Hotel Housekeeping: Operations and Management. Oxford University Press. New York. 2007
3. Banejiee C. Housekeeping Management in Hotel. APH Publishing. 2007
4. Nistschke, A, Managing Housekeeping Operations. Educ. Institute of the American Hotel and Motel Asso. 2008
5. Guscuin, K, Hotel Housekeeping: Necessary Features, Cyber Tech. 2008
6. http://www.search ebscohost.com.
7.http:/site.ebrary.com/liveperpetualdalta/home.action.
GRADING SYSTEM
: The final grade for the course is based on the average of the prelim, midterm and final periodical grades. Periodical grades is
computed as the sum of 2/3 of the class standing and 1/3 of the periodical exam. Class standing is broken down as follows:
50% for Quizzes, 20% for Recitation,10% for Projects, 20% for Research/Homework.
Prepared by:
Recommending approval:
Approved by:
Mr. Wendell B. Aguirre
Faculty
Ms. Evelyn D. Antiporda
Dean, CIHM
Alfonso H. Loreto, Ed. D
School Director
UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA
Pamplona, Las Piñas City
COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT
COURSE SYLLABUS
COURSE CODE
: HRM 122L
COURSE TITLE
: HOUSEKEEPING OPERATIONS (LABORATORY)
COURSE DESCRIPTION
: This course deals with the study of the tasks performed by the housekeeping department.
It also deals with the different standard procedures in cleaning, room inventory, and materials & equipment used in the hospitality industry.
CREDIT
: 1 unit (3 hrs laboratory /week)
PRE-REQUISITE
: Principles of Tourism, Principles of Food Safety, Hygiene and Sanitation in the Hospitality Industry
GENERAL OBJECTIVES
: To study the task performed in the Housekeeping Department. To know the different standards in
cleaning procedure, bathroom cleaning, carpet shampooing and bed making, chemicals and materials used and perform actual room
Inventory in all hospitality establishments.
A. COGNITIVE
: Learn the common terms used in the housekeeping department that are relevant to hotel
operations. To recognize the different methods of calculating room rates and determine occupancy using room inventories.
B. AFFECTIVE
: Recognize the role of systematic planning in solving problem that may rise in the housekeeping department
C. PSYCHOMOTOR: Perform skillfully the task assigned in the housekeeping department.
SPECIFIC OBJECTIVES
SUBJECT MATTER
VALUES
INTEGRATED
METHODOLOGY
TEACHING AIDS
TIME
ALLOTMENT
Know the insights and tasks involved
in housekeeping
Orientation, Requirements
and Policies in Housekeeping
Laboratory.
Friendship
Lecture/Discussion
Handouts
3 Hours
Cleanliness &
orderliness
Actual
Familiarization
Prescribed
Housekeeping
Uniform, etc.
3 Hours
Cleanliness &
orderliness
Actual
Familiarization
Equipment &
tools for
sanitation, safety
& Security
3 Hours
Know the standard grooming for
housekeeping employees
Know the sanitation, safety & security
in the housekeeping
Train the different cleaning supplies
and its general usage
Be familiar with the use of cleaning
chemicals
Standard Grooming for
Housekeeping Employees
Sanitation, Safety & Security
Housekeeping equipment and
their proper usage
Cleaning chemicals and
procedures
Demonstrate the proper way of
cleaning the window
Window Cleaning
Apply the sequence of standard
bathroom cleaning
Bathroom Cleaning
Know the ways in cleaning the
different floors
Know the proper care, maintenance
and cleaning of carpets and rugs
Recognize the areas and proper care
of guestrooms
Floor Cleaning and
Maintenance

Cleaning and
maintenance of
carpets & rugs
Hard work
Patience
Perseverance
Hard work
Safety
Industriousness
Perseverance
Patience
Actual
Familiarization
Actual
Familiarization
Cleaning
Chemicals
Recitation/
Quiz
MINIMUM
COMPETENCE
INDICATOR
85%
85%
85%
Recitation/
Quiz
85%
85%
3 Hours
Recitation/
Quiz
3 Hours
85%
Recitation/
Quiz
Window Cleaning
Equipment
Discussion/Actual
Demonstration
Patience
Perseverance
Hard work
3 Hours
Bathroom
Cleaning
Materials
PRELIM EXAMINATION
Industriousness
Actual
Humility
Demonstration
Hardwork
Patience
Creativeness
Perseverance
Hard work
Housekeeping
Tools and
Equipment
EVALUATION
TOOLS
Discussion
Floor Cleaning
and Maintenance
Vacuum cleaner
Handouts
Actual guestroom
facilities
85%
Recitation/
Quiz
6 Hours
Actual
demonstration
85%
Quiz
/Recitation
85%
Demonstrate the sequence of bed
making
Be knowledgeable in the procedures
of room make up
Guestroom amenities and
maintenance


Bed making
procedures
Actual
Demonstration
Bed Supplies
Actual
Demonstration
Cleaning supplies
and equipment
9 Hours
Actual
demonstration
85%
Actual
demonstration
85%
Actual
demonstration
85%
Proper sequence of
room make up
MIDTERM EXAMINATION
Demonstrate proper way of using the
laundry equipment, washing
procedures and ironing of clothes
Linen and Laundry Service
Industriousness
Obedience
Cleanliness
Patience
Perseverance
Actual
Demonstration
Laundry
equipment
Apply the skills in flower arraignment
Flower Arrangement
Creativeness
Initiative
Resourcefulness
Patience
Hard work
Discussion Actual
Demonstration
Handouts
Flower
arrangement
Magazines/pictur
es
6 Hours
3 Hours
Actual
demonstration
85%
85%
Perform, all the knowledge acquired
in housekeeping
Review of related topics:
 Window cleaning
 Bathroom cleaning
 Floor cleaning
 Guestroom make-up
Industriousness
Diligence
Patience
Perseverance
Actual
Demonstration
Cleaning supplies
and equipment
6 Hours
Actual
demonstration
FINAL EXAMINATION
TEXTBOOKS
: 1. Roldan, A. Housekeeping Management. AR Skills Development and Management Services Inc, Paranaque City 2007
REFERENCES
: 1. Jones, Thomas, Professional Management of Housekeeping Operations. John Wiley & Sons. New Jersey. 2008
2. Raghubalan, G: Hotel Housekeeping: Operations and Management. Oxford University Press. New York. 2007
3. Banejiee C. Housekeeping Management in Hotel. APH Publishing. 2007
4. Nistschke, A, Managing Housekeeping Operations. Educ. Institute of the American Hotel and Motel Asso. 2008
5. Guscuin, K, Hotel Housekeeping: Necessary Features, Cyber Tech. 2008
6. http://www.search ebscohost.com
7.http:/site.ebrary.com/liveperpetualdalta/home.action.
85%
GRADING SYSTEM
: The final grade for the course is based on the average of the prelim, midterm and final periodical grades. Periodical grades is
computed as the sum of 2/3 of the class standing and 1/3 of the periodical exam. Class standing is broken down as follows:
50% for Performance,30% for Output, 20% for Research/Project.
Prepared by:
Recommending approval:
Approved by:
Mr. Wendell B. Aguirre
Faculty
Ms. Evelyn D. Antiporda
Dean, CIHM
Alfonso H. Loreto, Ed. D
School Director