Which function of the management process includes delegating authority to subordinates and establishing
channels of communication?
B) organizing
When managers use metrics to assess performance and then develop strategies for corrective action, they
are performing the ________ function of the management process.
D) controlling
Which function of the management process includes selecting employees, setting performance standards,
and compensating employees?
E) staffing
Which basic function of management includes setting standards such as sales quotas and quality
standards?
A) planning
B) organizing
C) controlling
D) leading
E) staffing
Answer: C
________ is the process of acquiring, training, appraising, and compensating employees, and attending to
their labor relations, health and safety, and fairness concerns.
C) Human resource management
Which of the following has historically been an integral part of every line manager's duties?
C) handling personnel issues
A line manager's human resource responsibilities most likely include all of the following EXCEPT
________.
E) marketing new products and services
A(n) _____ is a cooperative social system involving the coordinated efforts of two or more people
pursuing a shared purpose
a) organization
A characteristic common to all organizations that involves joining together and coordinating mental
and/or physical effort is called:
a) Common Goal or Purpose
A organizational characteristic that involves systematically dividing complex tasks into specialized
jobs is called:
a) Coordination of Effort
A organizational characteristic that involves striving for something of mutual interest is called:
d. Hierarchy of Authority
A organizational characteristic that involves someone checking that intended goals are carried out
effectively and efficiently is called:
d. Hierarchy of Authority
Organizations, by definition, are _______ entities.
c) political
By definition, it takes _______ people to make an organization.
a.
Two or more
Which of the following is not a characteristic common to all organizations?
c)
Overlapping subcultures In the management process, which of the following is an activity
associated with the leading function?
A) maintaining employee morale
Personnel activities associated with human resource management most likely includes all of the following
EXCEPT ________.
E) developing customer relationships
Which of the following best explains why human resource management is important to all managers?
D) Investing in human capital enables managers to achieve positive results for the firm.
According to experts, the primary hindrance to a firm's productivity is its inability to ________.
B) acquire and maintain human capital
________ is the right to make decisions, to direct the work of others, and to give orders.
B) Authority
Which of the following best defines line authority?
E) a manager's right to issue orders to other managers or employees
In most organizations, human resource managers are categorized as ________, who assist and advise
________ in areas like recruiting, hiring, and compensation.
A) staff managers; line managers
A ________ is authorized to direct the work of subordinates and is responsible for accomplishing the
organization's tasks.
C) line manager
Which of the following is an example of a group that satisfies the definition of an organization?
b) Strangers standing in line to buy tickets to a rock concert
Among the four characteristics common to all organizations are common ________ and division of
________.
d) culture; techniques
The basic functions of the management process include all of the following EXCEPT ________.
C) outsourcing
Which of the following is the person responsible for accomplishing an organization's goals by planning,
organizing, staffing, leading, and controlling personnel?
A) manager
Answer: A
Which of the following includes five basic functions--planning, organizing, staffing, leading, and
controlling?
D) management process
Which function of the management process requires a manager to establish goals and standards and to
develop rules and procedures?
A) planning
Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing
procedures for various tasks. In which function of the management process does Celeste spend most of
her time?
D) planning