Connect job descriptions 2015
Central Operations Manager
JOB DESCRIPTION – Jun 2015
Job Title
Central Operations Manager
Reports To
Operations Director
Location
Central Office
Hours of Work
Full time
Main Purpose of Role
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Responsible for the implementation and management of support services for
all contracts
Maximise efficiencies and effectiveness of the Central Operations Department
and Referral Management Centre (RMC)
Quality assurance all support pathways and processes
Responsible for the safe and effective delivery of central support services to
all contracts
Recruitment of Central Operations staff
Planning future growth and development of the Central Operations
Department and RMC in line with the businesses strategic aims and
objectives
Line Manage the Referral Management Centre Manager and Business
Systems Support Manager
Deliver agreed Central Operations and key performance indicators
Deliver budget (Direct Costs)
Departmental Resource planning
Ensure appropriate support is provided to the Operations Department to
optimise service delivery in all contracts and key accounts
Responsible for supply chain management of all consumables and medicine
required for the delivery of services in all contracts
Training and development of all clinical and non-clinical staff using RMC
systems and processes
Communication of all RMC referral pathways and processes to all relevant
external stakeholders
Promoting positive values within the RMC and ensuring that all staff uphold
them in all technical and behavioural competencies
Direct Reports
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RMC Manager
Business Systems Support Manager
Key contacts/relationships
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Operations Director
Regional Managers
Operational Managers
Head of Governance
Medical Director
National Learning and Development Manager
Connect job descriptions 2015
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HR & Training Director
Finance Director
Finance Controller
Marketing Manager
Project Managers
Key tasks
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Develop, maintain and report as required on all agreed Support KPIs
Continuous improvement of productivity within the RMC
Implementation of systems and processes for new and existing contracts
Attract, Recruitment, Develop and Retain Central Operations staff
Design and implementation of new systems, procedures, pathways
Central Operations Work Force Management and planning
Departmental objective setting
Clinical Work Force planning
Ensure full compliance with agreed systems and processes within contracts
Management of the complaints process
Direct Report training and development in line with company policy
Ensure all users fully adhere to the Medicines policy and ensure processes
work efficiently
Delivery of timely and appropriate team meetings
Full compliance with departmental Governance standards
Manage first line communication process with referring customers
Responsible for scoping out and securing premises for existing and new
services
Produce individual performance reports as required in line with key
performance measures
Ensure all RMC documentation is branded, quality assured and adopted
within services
Manage the delivery of clinical and support staff training and development
during implementation of new contracts and for other new starters
Manage and report on Central Operations costs and any variances to budget
Key Performance Measures
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Central Operations and RMC KPI’s
Contract KPIs
Departmental costs
Effective implementation of new contracts
ROI on new initiatives
Growth of existing contracts / services
Personal Profile
The role of Central Operations Manager is vital to the growth, development, and
delivery of Connect. The job will entail a high degree of team working and leadership
with the emphasis on sound, effective communication and management. The
Central Operations Manager will focus on process management and implementing
and maintaining robust systems/processes with tight control on the commercial base
of support services. They will be self-motivated and achievement orientated. This is a
pro-active position and the holder will deliver against a backdrop of a changing work
environment and commercial pressure.
Connect job descriptions 2015
The Central Operations Manager will be organised, consistent and lead by example.
The role requires attention to detail, influencing skills, a service and quality focused
approached and an inclusive management style. The Central Operations Manager is
expected to be positive, constructive and approachable and will carry out tasks with
fairness and integrity. The Central Operations Manager will be commercially focused,
a good communicator, customer orientated and committed to the development of
quality support services as a market differential and underpinning business ethos.
Variation
The duties of this post may be subject to variation from time to time following
consultation with the post holder.
Health & Safety
It is the general duty of every employee to take reasonable care for the health and
safety of him/herself and others (including patients). This may involve the wearing of
suitable protective clothing and footwear, and to co-operate with the management in
meeting its responsibilities under the Health and Safety at Work Act. Any failures to
take such care or any contraventions of safety or managerial instructions may result
in Disciplinary action being taken.
Confidentiality
All staff are required to respect confidentiality of all matters that they may learn
relating to their employment, other members of staff and the general public and will
be required to confirm their compliance with relevant codes of conduct.
DBS
This post is not subject to a DBS disclosure.
Declaration
I confirm that I have received a copy of and fully understand the content,
responsibilities and accountabilities of my job description.
Signed _____________________________
Date
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