POSITION DESCRIPTION
Position Details
Position Title:
ICT Specialist
Group:
Channels and Digital Resources
Grade:
15
Location:
Wellington
Date:
February 2015
Careers New Zealand is a hub for independent career information and advice. We
are career experts who help people navigate their career journey. We do this by
providing independent advice to people making career choices and those supporting
them, so they and the country, will have a better future.
Careers New Zealand helps the government achieve its goals of boosting skills and
employment and reducing long-term welfare dependence. Our work directly
contributes to government priorities in the Business Growth Agenda, Better Public
Services, Tertiary Education, Youth Guarantee and raising educational achievement
through Ka Hikitia and the Pasifika Education Plan.
Our Tomorrow
“Our Tomorrow” is a set of aspirational statements that describe and mandate the
kind of workplace we strive to be:
Careers New Zealand…
 has a clear vision and goals
 integrates, demonstrates and lives our values
 is the go-to place for career expertise
 has effective leadership that inspires, motivates and delivers
 works effectively and collaboratively as a team
 recognises, values and supports its people
 responds to the needs of Māori
 responds to the needs of Pasifika
 is resourceful and has the resources to do our work
 is a place that communicates well
 has a collaborative and cohesive approach to planning
 has transparent and purposeful processes
 produces high quality work that delivers outcomes
Our Values
Manaaki ki te tangata (Looking after our people)
We’re respectful, generous, kind and understanding, valuing people,
relationships and diversity. This is demonstrated through our integrity and
reciprocity. We encourage and support people to achieve their career aspirations.
We’re sincere without being too earnest. We learn from each other and we share
best practice. We’re really good hosts and we like paying it forward.
Mana rangatiratanga (Leadership and accountability)
We’re strong, confident and resilient, valuing personal self-determination that
gives us choice and autonomy. We help people determine who they want to be,
career-wise. Walking tall and having the freedom to choose is important to us.
We think, act and do, providing good leadership to those who want and need it.
We are accountable to individuals, families, communities and employers of New
Zealand.
Whanaungatanga (Relationships)
We are the Careers New Zealand whānau, one team that values loyalty to each
other. We connect people to suitable education and employment pathways and
networks. We’re inherently curious and inclusive, learning from each other. We
value sharing, bonding and listening. We respect diversity and old-fashioned
principles of give and take. We’re pretty sharp at finding links to connect with
others and we’re anything but transactional. We’ll never treat people like
numbers.
These values guide the ways in which we work at Careers New Zealand.
Position Purpose
The purpose of the ICT Specialist position is to proactively manage and maintain all
ICT assets and systems, ensuring they meet business requirements. A key element
of the position is liaising with Careers New Zealand staff and business units to
ensure their ongoing ICT requirements are met.
Reports to
Chief Technology Officer. Daily tasks will be delegated to the ICT Specialist through
the Senior ICT Specialist.
Key Relationships
The ICT Specialist is expected to build collaborative relationships and networks with
key groups and people whose influence and input can advance our strategic goals.
Examples of these key groups and people are:
Internal
 Senior ICT Specialist
 Other Channels and Digital Resources team members
 All Careers New Zealand staff and managers
External
 Vendors and suppliers
 Government agencies (particularly with relevant ICT staff)
Extent of Authority
No authority for finance or people management.
Key Responsibilities
Key Responsibility
Indicators of Success
Manage and maintain
ICT assets
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Manage and maintain
ICT systems
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Installs, supports and maintains servers and
computer systems to ensure optimal performance.
Assists in the planning for and response to service
outages.
Incident management and associated customer
service tasks and activities are completed in line
with industry best practice (e.g. ITIL and COBIT).
Uses scripting or light programming to automate
routine or repetitive tasks, improving organisational
efficiency.
Procurement and provisioning of new hardware
and software is completed in a proactive and timely
fashion.
Maintains the security of all Careers New Zealand
computer systems and networks. This includes
assistance with the administration of security
devices (e.g. firewalls) and consulting on general
security measures.
Tests, configures and installs new hardware and
software to robust standards.
Uses robust change management processes to test
software and improve and deliver systems,
ensuring a predictable environment.
Manages and maintains software and associated
licenses according to business and legal
requirements.
Operates and maintains Careers New Zealand’s
computer systems and networks to meet business
requirements without unscheduled downtime.
Accurately documents the configuration of Careers
New Zealand systems.
Analyses system logs, identifies potential issues
and proactively investigates and resolves errors.
Introduces and integrates new technologies into
Careers New Zealand’s physical and virtual
environments along with proactively monitoring and
maintaining these environments.
Conducts systems and software audits on a regular
basis and resolves discrepancies and issues in a
timely manner.
Applies operating system updates, patches, and
configuration changes and documents these
accordingly.
Ensures all user account information is up-to-date
by adding, removing, and updating user account
information and resetting passwords
Key Responsibility
Indicators of Success
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Customer service and
support
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ICT advice, support and
reporting
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Relationship
management
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Teamwork
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Carries out system performance tuning to ensure
that systems are fully optimised for peak
performance
Monitors backups in the production environment
according to relevant backup policy
Maintains Careers New Zealand database systems
and takes responsibility for the integrity of the data
and the efficiency and performance of the systems
(including implementation; maintenance;
monitoring; backup; security; performance;
maintaining privileges and permissions)
Assists in the maintenance of network
infrastructure such as switches and routers, and
diagnoses and resolves problems with these or
with the behaviour of network-attached computers.
Provides professional, high-quality customer
service
Answers technical queries and general user
requests in a proactive, friendly and timely manner
Effectively and efficiently troubleshoots incidents
and problems within agreed Service Level
Agreement timeframes
Orientates new staff so that they are aware of basic
ICT systems and processes
Staff ICT training requirements are addressed by
providing appropriate basic training on computer
systems mobility and business software as and
when required.
Acts as the account manager for selected business
units to support their specific ICT requirements
Assists with projects and associated project
management tasks
Produces monthly reports on time, and to a high
quality standard
Assists with business analysis and ICT consultancy
when required
Maintains effective relationships with external
suppliers and contractors.
Is active in building and maintaining constructive
relationships between the Channels and Digital
Resources team and other teams within Careers
New Zealand.
Participates in professional and sector networks.
Is a collaborative and constructive team member
Uses expertise to help others in the team to ensure
Key Responsibility
Indicators of Success
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Organisational
commitment and public
service
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Health and Safety
the work gets done on time and to standard
Proactively contributes to the development of the
Business Performance business plan and other
activities.
Carries out any other duties delegated by the
Senior ICT Specialist or Chief Technology Officer.
Understands and promotes Careers New Zealand’s
vision, mission, values and services.
Willingly undertakes any duty required within the
context of the position.
Adheres to the Standards of Integrity and Conduct.
Works appropriately within the political environment
in which the organisation operates and its interface
with the wider State services.
Understands Equal Employment Opportunities
(EEO) principles and the application of these to
Careers New Zealand.
Manages own personal health and safety, and
takes appropriate action to deal with workplace
hazards, accidents and incidents.
Take responsibility for meeting Careers New Zealand’s
obligations in workplace health and safety by:
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observing Careers New Zealand H&S procedures
participating in health and safety initiatives and
training where appropriate
providing suggestions for improvement of health
and safety
reporting all accidents/incidents, near misses, and
symptoms of discomfort
identifying and reporting workplace hazards
Responsibilities of this position are expected to change over time as the organisation
responds to changing needs. You will need the flexibility to adapt and develop as the
position evolves.
Person Specification
Capability Requirements
The following skills, knowledge and behavioural competencies enable proficiency
and success in the role.
For recruitment purposes, candidates may not be required to be fully competent in all
areas of the position description. When recruiting for this position, the recruitment
panel will identify the critical factors for appointment.
Topic
Skills, knowledge and competencies required
Technical
Skills and knowledge acquired over at least 2 years in working
with:
 MS Windows Server
 Virtualisation (managing and maintaining a virtualised
environment)
 MS Exchange
 Networking (LAN; WAN; Wireless) including configuration,
troubleshooting and optimising
 Remote Access Technologies, VPN (Virtual Private
Network)
 IP Telephony
 Relational Database Management Systems
Note that the specific technical skills and knowledge
described as at February 2015 will change due to the rapidly
evolving nature of technology. The incumbent needs to be
willing to continually develop their technical skills and
knowledge.
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Technical writing skills
Technical training skills
Excellent attention to detail and accuracy
Qualifications required:
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Analysis and
problem solving
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A relevant tertiary IT qualification or equivalent knowledge
and skills
Microsoft Certified Technology Specialist (MCTS) desired
Current full clean New Zealand driver’s licence
Learning on the Fly*Learns quickly when facing new
problems; a relentless and versatile learner; open to
change; analyses both successes and failures for clues to
improvement; experiments and will try anything to find
solutions; enjoys the challenge of unfamiliar tasks; quickly
grasps the essence and the underlying structure of
Topic
Skills, knowledge and competencies required
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Relationship
management and
communication
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Interpersonal Savvy*Relates well to all kinds of people-up,
down, and sideways, inside and outside the organisation;
builds appropriate rapport; builds constructive and
effective relationships; uses diplomacy and tact; can
diffuse even high-tension situations comfortably.
Integrity and Trust*Is widely trusted; is seen as a direct,
truthful individual; can present the unvarnished truth in an
appropriate and helpful manner; keeps confidences;
admits mistakes; doesn’t misrepresent him/herself for
personal gain.
Customer Focus* Is dedicated to meeting the expectations
and requirements of internal and external customers; gets
first-hand customer information and uses it for
improvements in products and services; acts with
customers in mind; establishes and maintains effective
relationships with customers and gains their trust and
respect
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Composure*Is cool under pressure; does not become
defensive or irritated when times are tough; is considered
mature; can be counted on to hold things together during
tough times; can handle stress; is not knocked off balance
by the unexpected; doesn’t show frustration when resisted
or blocked; is a settling influence in a crisis.
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Communicates clearly, both verbally and in writing
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Able to translate technical issues into layman’s terms and
vice-versa
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Adheres to and enforces organisational policies, even if
unpopular; is not afraid to communicate tough decisions to
customers and knows to escalate when necessary
Applies tikanga in relevant work situations.
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Self management
anything.
Problem Solving*Uses rigorous logic and methods to solve
difficult problems with effective solutions; probes all fruitful
sources for answers; can see hidden problems; is
excellent at honest analysis; looks beyond the obvious
and doesn’t stop at the first answers.
Technical Learning* Picks up on technical things quickly;
can learn new skills and knowledge, is good at learning
new industry, company, product, or technical knowledge –
like Internet technology; does well in technical courses
and seminars.
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Action Orientated*Enjoys working hard; is action oriented
and full of energy for the things he/she sees as
challenging; not fearful of acting with a minimum planning;
seizes more opportunities than others.
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Able to maintain high standards and meet deadlines under
pressure
Topic
Skills, knowledge and competencies required
Self-Development* Is personally committed to and actively
works to continuously improve him/her; understands that
different situations and levels may call for different skills
and approaches; works to deploy strengths; works on
compensating for weakness and limits
Tiriti o Waitangi
Other desirable
qualifications and
skills
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Demonstrates understanding of the principles of the Tiriti o
Waitangi and their contemporary application to Careers
New Zealand’s work.
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Knowledge of SQL Server
Knowledge of CRM Dynamics (administration and user
support)
Experience in working effectively with third party vendors
and partners
Knowledge of MS SharePoint
Knowledge of Debian Linux and web technologies.
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Please note: From time to time there may be a requirement to work outside of
normal work hours and/or travel to regional offices and mobile work sites.
asterisked competencies are derived from the Lominger competencies developed and copyrighted by Lominger Limited, Inc.