612 Colonial Ave.
Norfolk, VA 23507 1.800.75.FASTER
Fleet Management
Software Implementation
Date: September 1, 2005
Prepared for: City of Puyallup, WA.
Prepared by: Allan Richardson
www.ccgsystems.com
fax 757.625.5114
CONTENTS
Why Choose FASTER? ......................................................... 1
The FASTER Product ........................................................... 2
Leading Edge Technology ................................................................... 2
System Design ................................................................................... 2
Benefits .............................................................................................. 2
The FASTER Services .......................................................... 3
Implementation Services ...................................................................
Training and Educational Opportunities .............................................
Technical Support ..............................................................................
Additional Support Services ...............................................................
3
3
3
3
Is CCG Right for You? ......................................................... 4
The CCG Family .................................................................. 6
System and Hardware Specifications................................ 13
Server Software ...............................................................................
Installation Deployment Types .........................................................
Setup and Maintenance ....................................................................
Report Generation ............................................................................
Disaster Recovery and Backup .........................................................
13
13
16
16
16
Product Pricing ................................................................. 17
Basic Services ..................................................................................
Additional Services/Components .....................................................
Payment Schedule (for both Basic and Additional Services) ............
Summary Pricing ..............................................................................
17
19
20
21
The People We Serve ........................................................ 22
www.ccgsystems.com
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Why Choose FASTER?
FASTER will enhance your ability to:

Continually improve customer service

Become more competitive with the private sector

Communicate with customers and administrators

Access reliable information on a real-time basis

Improve decision-making based on reliable, timely information

Provide on-going quality training and learning opportunities to enhance skills and performance of all
employees.
FASTER is able to support these goals through:

A fully functional, user-friendly system based on state-of-the-art system architecture and technology.

20 years of experience providing responsive fleet management software solutions to the industry

A commitment to excellence that differentiates CCG Systems, Inc. from others in the industry

Customer support and services that set the industry standard

Our people, every single one, are experienced professionals dedicated to helping you make a
difference.
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
The FASTER Product
Leading Edge Technology

True three-tier client/server, multi-threading

ODBC compliant (you choose the database) MS SQL or Oracle

Standardized Windows with GUI interface

32-bit application
System Design

Process driven and easy to use

Fully integrated (information available across all application processes) real time information

Information intuitively displayed

Consistent screen design throughout the application

Support benchmarking against industry standards

Standard Windows conventions (drop down windows, scroll bars, tabs, string searches, etc.)

Flexibility through site-specific options

Real-time access for all fleet personnel
Benefits

Increased technician productivity

Optimized equipment utilization

More effective tracking of warranties on equipment, stocked and non-stocked parts

Cost control based on just-in-time inventory management

Cost control due to improved PM scheduling/compliance

Increased availability of equipment

Reduction in total cost per mile expenditures

Improved communication with customers

Increased service levels for customers

More effective supervision with on-line tools

Reduced administrative overhead

Improved life cycle costing

More efficient fuel management

Increased competitiveness

Improved regulatory compliance
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
The FASTER Services
CCG’s commitment to professional service is reflected in our continuing effort to set the industry standard for
service and excellence. In order to implement solutions responsive to your needs and to assist you in
realizing maximum return on your investment, CCG Systems, Inc. provides the following:
Implementation Services

Comprehensive implementation services

Professional project management

Complete, process-oriented documentation

Data Conversion
Training and Educational Opportunities

Customized training conducted by fleet professionals

Annual FASTER System Administrator Training

Annual Site-Visits by CCG fleet professionals

Annual Regional training workshops

National Users’ Conference featuring industry experts

Bi Monthly FASTER Workshops

Instructional CD’s designed for technician workstation, work order and parts processing.
Technical Support

Remote diagnostics, troubleshooting, and training online using iLinc®, providing the abilities to:
-
Show and annotate diagrams and schematics
-
Demonstrate how to use an application
-
View and diagnose an application running on a customer's system
-
Upload customer files for analysis
-
Download patches or updates
-
Remotely reconfigure a customer's system
-
Dramatically improve their problem solving capabilities

Remote diagnostics, troubleshooting, and training online using iLinc®, providing the abilities to:

24-hour technical support

Twenty 800 Support Lines answered by a person

Guaranteed maximum three (3) hour response time
Additional Support Services

Monthly Newsletter – FASTER News

Quarterly Newsletter – For Customers Only

Monthly Newsletter – Tech News

The CCG’s Web page for project management tools, supplemental email, technical support,
information knowledge base, and customer FTP site.
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Is CCG Right for You?
CCG Systems is a company driven by its purpose, mission and values. The mission keeps every single
member of the CCG team focused on a holistic approach to working with customers. At CCG, we understand
that having software that is comprehensive and that works is only the beginning. The real and long-term
benefits are in how the software is implemented, how fleet processes are explored and served via technology,
how well every single fleet employee understands and utilizes the information available, and how the
outcomes (real-time information and reports) assist the fleet operation in meeting objectives.
OUR PURPOSE
To make a positive difference in all the areas we serve.
OUR MISSION
To provide superior software and phenomenal service.
OUR SEVEN ABIDING VALUES
Our number one value is a commitment to serve. At CCG, service to our customers is at the core of all
we do. We strive to serve each customer individually, as we understand every customer is unique: unique in
the particular environment in which they operate, unique in the blend of individuals that compose their team
and unique in their particular challenges and needs.
Open Communication. At CCG, we believe that open communication is the key to keeping our customers,
associates, vendors and industry friends completely informed of what is happening with us and within the
industry. We publish a bi-monthly management newsletter, the FASTER News, a quarterly For Customers Only
update, and a monthly Tech News. We continually update and inform our customers and friends through
frequent telephone, email and written contacts.
Honesty. At CCG, we tell the truth. We demonstrate ethical leadership in everything that we do. We deliver
what we promise and we answer honestly about what we are able to do or not do. We accept responsibility for
our mistakes and do whatever it takes to remedy the situation.
Excellence. This commitment is to the FASTER software and services, and to recommending the best
hardware and network, and/or client server platform and database for each individual site. The cornerstone in
CCG’s commitment to excellence is the ability to ask good questions. We discover - through research, industry
knowledge and probing questions- how best to meet the customer’s needs and assist them in achieving new
levels of effectiveness.
Learning environment. At CCG, we understand that people do the best they can, based on what they know
at that moment in time. Our goal is continually to expand that base of knowledge at every level, both
internally, and for our customers. An inquiring mind is a prerequisite of all CCG staff members and each
individual has an ever-evolving personal development plan.
Innovation and Change. In today’s fast-paced world, we thrive by continually re-evaluating our product
and services and how we conduct business. We constantly ask: “What’s working well? How can we make it
even better? What new services can we develop to assist each other and our customers better? What new
technology is available that can add value for us and/or our customers?”
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CCG Systems, Inc.
Stewardship. As owners of CCG, we strive to exemplify the highest ideals of corporate stewardship through
our values, strategies, operational practices and the best and highest use of all our resources. We are
committed to doing what we can to maintain a sustainable environment, one at least as clean and bountiful as
the one we now enjoy, for all those who follow.
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CCG Systems, Inc.
The CCG Family
Fleet Professionals
Mike Brawley, Senior Vice President, Fleet Services: CNE, A.A.S., Electrical Engineering Technologies,
Tidewater Community College. Mike has over 18 years of Fleet Management experience supported with
computer systems knowledge. He has held the positions of District Manager, Fleet Manager and Computer
Systems Supervisor for Jiffy Lube in Virginia Beach, where he worked closely with local and state
municipalities and other regional organizations performing software and hardware maintenance and providing
technical support and training. Mike joined CCG in June of 1998 and has provided leadership in a variety of
roles. He is currently directing the efforts of our value-added services to maximize the design and utilization
of the FASTER software.
Bob Laird, Fleet Analyst; Consultant: Bob brings over 30 years experience in the fleet management and
accounting arenas. He has a diverse knowledge of Utility and Governmental fleets. He is a principle of Laird
Consulting, having operated other businesses in the past. Bob has a keen eye for what can be improved and
the analytical skills to determine what can be done to achieve the goals. His background includes, fleet
manager, budget analyst, systems administrator, implementation consultant, and owner operator. He
conducts gap analyses, budget projections, management reviews, and inventory control setup for clients. He
helps establish the baselines for fleet system coding, policies, and procedures. He is well respected in the
industry and his advice in requested in many consulting programs.
Maggie Laird, Senior Consultant: Maggie brings over 25 years of experience in designing, implementing,
operating and managing automated business solutions. Most recently, she has spent six years of dedicated
work to fleet and fuel management system design, implementation and operation. Maggie’s experience in
analysis, customer support, project management, and implementation assistance enables her to provide
expertise in assisting with planning and all other phases of fully utilizing the FASTER software and supporting
documentation and services.
Joyce Mitchell, Senior Consultant: Joyce has 25 years of governmental fleet experience, specializing in
parts and procurement for one of the premier fleet operations in the country, King County, Washington. For
more than five of those years FASTER provided Joyce and her staff with the fundamental tool necessary for all
aspects of managing a million dollar inventory comprised of over 10,000 line items spread throughout six
storerooms. In addition, Joyce pioneered marketing the services of King Count Stores to many surrounding
public agencies and helped to serve more than 100 of them, resulting in substantial increased revenue to the
County. Joyce retired from the County in early 2005 and now serves FASTER customers in better utilizing the
capabilities the software provides.
Phil Soldan, Senior Fleet Analyst: A+, MOS, A.S. in Computer Information Technology, International
College. Phil joined CCG Systems in 1995 having nine years experience in the automotive manufacturing
industry, two years in retail, and nine years in governmental fleet management. During his nine years in
government fleet management, Phil was responsible for budget preparation, monthly operating statements,
monitoring vendor performance and contract compliance, writing equipment specifications, bid specifications,
and request for proposals, fuel inventory and management, supervision of administrative staff, parts room
and shop floor technicians, and was fleet’s emergency coordinator. He was the primary motivator in
implementing FASTER at Collier County, Florida and in bringing the fleet maintenance operations back inhouse from a private contractor. He is currently responsible for writing the majority of standard and custom
billing programs and reports, along with all custom financial export programs. Phil also develops special utility
programs such as Quick Dispatch, Distributed Utilization, and Inventory Reconciliation.
Tom Spence, Fleet Consultant: C.A.F.M, BS, University of Nebraska; MS, Public Administration, University
of Shippensburg. With more than 45 years of experience in ground equipment, aircraft maintenance and fleet
management. Tom spent 31 years in the Army, retiring as a Colonel, working in Operations and Maintenance
direction for ground vehicles and aircraft. He moved on to Chesterfield County where he spent 11 years as a
Fleet and Communications Manager. Tom has also been very active professionally as the past Co-Chair of the
Public Sector for NAFA and was one of the first fleet managers in the country to become a NAFA Certified Fleet
Manager. Tom has worked with CCG as a fleet professional providing project management, instruction and
conducting consultative site visits since 1995.
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CCG Systems, Inc.
Pat Wood, Senior Consultant: With experience in consulting since 1992, training since 1989 and six years
of departmental management expertise, Pat has been involved in adult technical education for more than 15
years. She has also worked for a nationally known company that specializes in Crystal Reports training and
consulting, where she created a custom Crystal reports workshop specifically designed to be taught with the
FASTER database. Pat became a full time CCG staff member in July 2000, and conducts all Crystal Training.
She is also instrumental in writing Fleet system and customized reports for customers and in updating the
FASTER training manuals, as well as conducting site visits for customers.
Project Management Staff
Doug Atkins, Project Manager: B.S., Computer Science, Old Dominion University, Microsoft SQL Server
Administration Certified, Crystal Reports Developer Certified and Oracle Database Administration Certified.
Doug joined the CCG programming team as an intern in 1998, while completing his degree. After graduation,
he moved to the technical support team and in May 2003, moved from a lead role in that capacity to join
Ralph Filicko as a project manager. Doug combines his outstanding technical and database expertise with a
thorough knowledge of fleet and FASTER to serve new customers in fully implementing FASTER, while also
providing an invaluable internal resource to product development and support.
Bob Auger, Project Management and Fleet Services: Five years of experience in the customer service
arena combined with military service in the United States Marine Corps qualifies Bob for his work with CCG
Systems, Inc., which began in September 1998. His computer skills include dBase, diagnostic software, InterNetworking Support Systems and hardware troubleshooting. He also contributes four years of experience in
the fleet/automotive industry from his previous employment as a General Manager of Jiffy Lube in Virginia
Beach. Bob is CCG’s conversion expert and oversees the deployment of all software remotely. As a veteran
of both the FASTER software and work in the fleet industry, he also provides technical support for customers.
Ralph Filicko, Project Manager: A.S., Accounting; MCSE (Microsoft Certified Systems Engineer); CCNA
(Cisco Certified Network Associate). After spending 20 years in the United States Army supervising
maintenance operations and repair facilities, Ralph spent a brief period in the accounting field before joining a
fast-growing technology company where he directed the technical services department including computer
production and repair, the help desk call center and customer relations management. His background
includes extensive voice/data LAN/WAN engineering, hardware and software installation including several
enterprise level software rollout projects, help desk software and hardware support, operations management
and staff supervision which are utilized through interaction with FASTER staff members and customers to
ensure the smooth installation and on-going implementation of the FASTER software and the interfaces that
communicate with it.
Development Staff
Reginald Mano, Senior Vice President: B.S., Business Administration, Old Dominion University. Sixteen
years of computer experience and management responsibilities. Reggie joined CCG Systems in 1992 after
working as a systems operations manager with Lube Ventures, a Jiffy Lube franchise. He began his career
with CCG in primary front line support providing problem solving, programming and customer assistance. His
role has grown to include design oversight for FASTER, as well as all web related services, customized
programming, network administration and technical support.
Wendy Collier, Systems Analyst: B.A., Business Administration, with a dual concentration in computer
science and accounting, Old Dominion University. Wendy worked in an aggressive, results-driven software
design and implementation environment for seven years before joining CCG Systems, Inc. in 2002. Her
extensive experience in software development, particularly in the area of web-based applications, is being
fully utilized in her leadership role of developing and writing the technical specifications for all future
enhancements of the FASTER software.
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CCG Systems, Inc.
Betsy Edson, Communications Software Engineer: B.S., Corporate Communications, Ithaca College.
Betsy’s education and experience include Training and Development, Instructional Design, Internet Design and
Computer Generated Media Support. Betsy’s primary focus at CCG is to provide communication tools that
utilize the latest technological advances in the communication field for both our internal and external
customers. Betsy joined the CCG team in the spring of 1997 and currently oversees the process of all report
and script production and distribution.
Eric Evans, Systems Engineer: Diploma, Business Computing, ECPI College of Technology. Eric joined the
CCG team on June 1, 1998 bringing with him a passion for programming, system design, and a hunger for
knowledge. Eric’s background is diverse, having been in computer related support assembly since 1989, and
consulting and programming professionally since 1993. He has used both the traditional path of learning, as
well as the unconventional, in his desire for discovering and solving problems on his own. An honor graduate
of ECPI, he has been a consultant on various projects, and an owner of a company. His specialty is finding
the future in technology and bringing what works to FASTER.
Alan Gamboa, Senior Systems Engineer: B.S., Computer Science, Old Dominion University. Alan has
more than 18 years in the computer science field creating, designing, and programming; starting his work
experience with Washington Design Group, Ltd. in 1986 and joining CCG in 1990. Alan has provided
leadership in the design of both BOS FASTER and FASTER and his creativity, combined with outstanding
technical competence, has provided the cornerstone for both products. Alan continues to lead the design
efforts of FASTER.
Fanny Gonzalez, Quality Assurance Analyst: B.S. in Commerce, University of Santo Tomas, Philippines;
A.A.S. in Computer and Information Science, ECPI College of Technology. Experienced in accounting,
programming and quality assurance, Fanny brings this valuable experience to the expanded quality assurance
role at CCG. Having worked for Jackson-Hewitt in quality assurance, Fanny works closely with the QA team as
well as with development and learning resources staff members to ensure a coordinated effort in designing,
testing and documenting the FASTER software.
Jonathan Holloran, Quality Assurance Coordinator: B.S., Computer Science, Old Dominion University.
Jonathan initially completed a degree in Exercise Science and held a variety of positions in this and other
capacities before returning to school to earn another degree in the technology field. He joined CCG's quality
assurance team in February 2003 and worked 3/4 time while completing this second degree. After graduating
in May 2004, he accepted the challenge of leading the Quality Assurance effort.
Beau Hunt, Software Engineer: B.A., Political Science, Virginia Commonwealth University; A.S.,
Programming/Networking, ECPI College of Technology. During Beau’s pursuit of a political science degree, he
became fascinated with computer analysis in conducting research. He then returned to school for technical
training, and subsequently began his career in computer programming and design. His experience also
includes project management as he began and ran his own consulting group prior to joining CCG System, Inc.,
in the spring of 1997. He continues to be a key design and coding resource for the FASTER software.
Mary Jane Lawson, Quality Assurance: MCDBA, B.S., Medical Technology, James Madison University.
After graduating from JMU, Mary Jane began a 17-year career in administration and development, all within
the same organization. Subsequently, she joined another organization and her focus there was customer
service. Desiring a career change, she returned to school at Old Dominion University and achieved a nearperfect academic record and also became certified as a Microsoft database administrator. She uses her
extensive end-user experience, as well as her new technical expertise, to assist in the development and
deployment of our FASTER software.
Sumalee Nolpho, Software Engineer: M.S., Computer Science, University of Iowa. Since joining CCG in
the spring of 1997, Sumalee has directed her outstanding programming skills and extensive background in
Window NT and C++ to developing many of the key functions and processes in FASTER. In December 1998,
Sumalee and her family moved to San Diego, where she continues her commitment to CCG’s customers via
telecommuting.
Mike Pitchford, Software Engineer: B.S., Computer Science, Old Dominion University. Mike joined CCG in
October 2001 as a part time developer and moved to full time status after his graduation from ODU. With six
years of front-line customer service experience, and the last four years as a manager, Mike combines his
customer focus skills with his strong programming capabilities to provide the lead design and coding of the
parts functions in FASTER.
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CCG Systems, Inc.
Rusty Udan, Software Engineer: Associates Degree in Science, Tidewater Community College. Rusty
joined CCG Systems in 1997 as a full-time technical support team member. In addition to working full time at
CCG, he has also been pursuing a degree in computer science at Old Dominion University. Rusty’s passion for
programming facilitated his transfer from the technical support team to the product design team, where he
has the primary responsibility for the motor pool design, coding and enhancements.
Technical Support Personnel
Brian Cooper, Vice President: A.A.S., Computer Science, ECPI. An honor graduate of ECPI with four years’
prior experience in computer and software troubleshooting and training, Brian joined CCG in 1996. His
FASTER technical expertise, strong communication skills, personal warmth and sense of humor are dedicated
to serving the front-line needs of CCG’s growing customer base. Brian, now a veteran member of the CCG
family, facilitates open, clear communication throughout the company.
Bradley K. Braendle, Technical Support Specialist: Brad, who is pursuing his associate’s degree in
Internet Technologies, has 15 years of experience as an automotive technician, a commercial driver, a
manager and a route salesman. Brad previously worked with two seasoned CCG staff members, Reggie Mano
and Mike Brawley, when he was a manager of a Jiffy Lube operation. Brad brings his extensive technical
knowledge, both as a hands-on automotive technician and Internet specialist, to the always-growing technical
support team.
Tyrone Lane, Technical Support Specialist: A.A.S., Computer and Information Science, ECPI. Tyrone is a
Microsoft Certified Professional with an extensive background configuring, installing and supporting networks.
He served in the United States Coast Guard for eight years, managing search and rescue missions, providing
project management and supervising as many as 15 people as a Boat Captain. He also worked for the Ford
Motor Company performing review repairs and serving as a team leader in quality improvement programs. He
has also served as a technical support resource for a large health network. Joining CCG in December 2000,
Tyrone provides technical and managerial expertise in consultative services for customers.
Anand Maharaj, Learning Resource Coordinator: CNA; CNE; A.A.S., Information Systems Technology,
with emphasis in Network Engineering, Tidewater Community College. Originally from Trinidad, Anand moved
to the United States in 1991 and served in the US Navy for four years. Graduating with highest honors
(Summa Cum Laude) from TCC, Anand has also earned the prestigious CNE certification. After providing
frontline technical support and training for CCG customers for more than two years, Anand currently
coordinates the creation and development of all learning resources for both customers and coworkers.
Demetrius Middleton, Technical Support Specialist: Majoring in Computer Science and Integrated
Science and Technology at James Madison University, "D" left school in his senior year to join the work force
as a technical support and sales representative for Brinkster Communications Corporation. Joining the
technical support team in February, 2005, he brings this experience, in addition to his work as a helpdesk
assistant at JMU, to his work with FASTER customers.
Ian S. Phillips, Technical Support Specialist: N+, MCSE, MCDBA; Associates Degree in Applied Science,
AF Community College. After 12 years of experience in the Air Force that included managing a LAN and PC
Workgroup for Headquarters Air Combat Command, Ian worked as a helpdesk computer service
representative for Dendrite International before joining the CCG technical support team in February, 2005.
His extensive experience in network and database management, as well as frontline support, provides a
valuable resource for FASTER customers.
Gladys Pitcher, Assistant Network Administrator: BS, Business Administration Information Technology
with concentration in Network Engineering, Old Dominion University. Gladys has more than ten years of
experience in the government and the private sectors and has also worked as an independent IT consultant.
Her work in establishing and enhancing networks, as well as maintaining and supporting software applications,
assist both customers and staff in having seamless access to needed technologies. Gladys joined the CCG
team in August 2005, as both an additional resource for network administration and as the administrator of
our new Customer Relationship Management (CRM) software.
Lynn M. Ritger, Technical Support Specialist: ASE Parts Specialist, Service Writer; A.A.S., Arts,
Okaloosa-Watson Community College. While completing his Associates’ in the Arts, Lynn became an assistant
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CCG Systems, Inc.
store manager for Discount Auto Parts, Inc., which then led to a management position with AutoZone. After
12 years of experience, which included six years of being Parts Specialist ASE certified, Lynn changed career
paths and entered the technology realm, where he served as a system administrator and application support
analyst for several years before combining both his parts and technology experience to join the CCG support
team. In addition to his extensive work experience, Lynn is passionate about aviation history and serves as
the Webmaster for www.109air.com, a site that has been accessed, and contributed to, by many thousands of
aircraft buffs all around the world.
Steve Specht, Technical Support Specialist: MCP, BA in Business Administration, Wilkes College, PA.
Steve began his long business management career experience in retail, working his way up from buyer to
merchandise manager to store manager and, finally, area director. Desiring more time with his family, he
changed career paths and returned to school to earn his MCP (Microsoft Certified Professional) certification in
May, 2003. Steve joined CCG in October 2003 and is using his extensive customer service and management
expertise, combined with his still-developing technical skills, to provide technical support and learning
opportunities for customers.
Al Steven, Technical Support Specialist: MCSE, B.A., Biology, State University of New York. With
significant progress toward a master’s in education, Al discovered that teaching wasn’t his passion and
switched to technology and customer service instead. Managing several Radio Shack stores early in his
career, and then moving to sales and route management for Frito Lay for another 10 years, Al finally returned
to technology to achieve certification as an MCSE, Microsoft Certified Professional, a two-year process that he
undertook while still working full time. His extensive experience in management, including direct customer
service and technology support, makes him a valuable resource for FASTER customers.
Melchor Udan, Systems Administrator: MCSE; With over 14 years experience in Information Systems and
Management, Melchor joined CCG Systems in 1996 following an eight-year career with United Artists Theatres
as Operations Manager. Originally hired as a Technical Support Specialist, Melchor now has the direct
responsibility for network administration and all other communication technology utilized by CCG.
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Administration and Marketing
Pamela J. Nelson, Chief Executive Officer: B.S.B.A., Marketing, University of Arkansas. 25 years of
education, training, and management experience. Over a 25-year period, Pam has served as the president of
two companies, both experiencing significant, sustained growth in revenue and profits earned. She
continually uses her skills as a leader, business person, motivator, and communicator to serve her co-workers,
CCG’s customers and the fleet industry. She’s a sought-after speaker for national and regional fleet
conferences and personally develops and conducts telecourses across the country. Furthermore, she develops
and co-facilitates fleet seminars and is also the primary architect of CCG’s annual three-day fleet management
conference. Additionally, her articles focusing on a variety of fleet management issues have appeared in
various fleet publications. Pam is the editor and author of the bi-monthly FASTER NEWS, now in its 16th year
of publication.
Nina Rae McCoy, President: M.S., Human Development Counseling, George Peabody College. Nina has
more than 25 years of experience in education, training, and management, highlighted with achievements in
the area of staff training and development. Nina also brings six years of experience as the director of two
proprietary educational facilities, where she was responsible for its overall operations. Nina joined CCG
initially on a contract basis as a regional manager and then joined the full-time CCG team in the fall of 1990.
She has been closely involved in all aspects of CCG, resulting in her promotion to President of CCG Systems
on January 1, 1999.
Windy Barrett, Communications Design Manager: B.A., English, University of Texas at Austin. Certified
as an English educator for grades 6-12, Windy spent seven years working in the UT Austin Information
Technology. While at UT, she gained a broad range of experience, including web design, graphic design,
training, technical writing, database administration and special projects management. Joining the CCG family
in August 2002, Windy coordinates special projects and events, handles graphic design and company
branding, and manages all company media.
Charmaine R. Berina, Publications Specialist: B.A., Communications, Journalism track, Virginia Wesleyan
College. Graduating magna cum laude, Charmaine worked in customer service for four years where she
supervised many of its key processes during her full time studies. In addition, she served as an intern at a
local TV station and at Wesleyan’s Communications department, as well as an editor for her college’s several
publications. Charmaine writes press releases, web spotlights (featuring fleet issues and our outstanding
customers), and graphic design for Tech News and For Our Customers Only as well as manages the RFP
process.
Lisa Millar, Operations Vice President: M.S., Physical Education, Ithaca College. After 15 years of
experience as an educator, coach, and administrator, Lisa began her career with CCG in 1992 as regional
manager. After serving as Director of Marketing for several years, where she completely redesigned and
streamlined the vital sales lead generation and RFP processes, Lisa is now the vice president of operations and
oversees all product development. In addition, she manages the vital site visit process and is instrumental in
various other fundamental areas of internal operations.
Eileen Pugh, Project Manager: B.S. Business Administration, Immaculata College. Eileen brings over 20
years of experience in executive management, financial analysis, cost control and strategic planning to CCG. A
dynamic communicator, she has successfully employed tactical development and system design to create and
implement projects that improved efficiency and productivity for many corporations and non-profit
organizations. Eileen has held a number of professional, volunteer leadership and board positions in the
community, and joined the FASTER family in September 2004.
Allan Richardson, Senior Software Consultant: ASE, ICAR certified. Allan brings to CCG more than 13
years of experience in the automotive industry. Following his experience within the shop environment, he
joined the staff of a computer manufacturer, where he honed the technology skills to accompany his
automotive experience. Allan joined CCG in April 1999 as a regional manager and is now the senior software
sales consultant on staff.
Page 11 of 35
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Lynn Stuart, Senior Software Consultant: B.S. Psychology, Christopher Newport University. With many
years of business management and human services experience, Lynn joined CCG in 1989 and served the fleet
industry and our customers for 10 years before accepting a new challenge in the mortgage and banking arena.
Returning to rejoin the CCG family in April 2005, her customer advocacy and fleet knowledge background are
fully utilized in her role of working with prospective customers to assist them in solving their information
needs.
Jeannine Youngs, Chief Financial Officer: Jeannine has 23 years of accounting and management
experience in the educational, architectural and legal fields. She produces and analyzes financial data, and
prepares budgets and financial forecasts to use as a tool in reaching company goals. She also provides dayto-day management and implementation of improved processes to ensure efficient office operations and also
oversees all employee benefit programs. Jeannine is a life-long learner and will soon earn her BS in
accounting at Old Dominion University.
Page 12 of 35
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City of Puyallup, WA.
CCG Systems, Inc.
System and Hardware Specifications
FASTER is a three-tiered Windows based application comprised of a client interface, application server
module and data storage. The client features a standardized graphical user interface (GUI), operates on a
Windows® 2000 or XP Professional based PC and communicates through a local gateway connection to the
application server module. The FASTER application server module resides on a Windows® 2000/2003 server
and is partitioned into a named pipe service providing a heritage interface to the COM+ objects, which provide
business rules and logic. This module controls the input/output processes to the Relational Database
Management System (RDMS) via an OLEDB connection.
A Windows® domain controller or member server with maintained user accounts provides the Microsoft
authentication required for client access to the both the FASTER Server and client applications. The simplest
configuration locates the users and server objects in the same domain. FASTER is also successfully deployed
in Novell® based networks running the TCP/IP protocol where Microsoft® authentication is gained by linking
the Novell® and Microsoft® user accounts. This avoids needing multiple user logins for each account to
access all authorized network resources and reduces the network security and support teams’ administrative
tasks. Server computers must be configured with static IP addressing, while the workstations may use DHCP
for IP assignment.
Switched Ethernet is the optimal LAN topology providing a minimum of 10 mbps throughput to the desktop.
Fiber connections are preferred to supply high speed connections to the user LAN(s) across the MAN/WAN.
Wireless, Microwave and other transmission methods are also used in successful WAN/MAN installations.
Capability and consistency of high speed transmission over the local area network (LAN) and wide area
network (WAN) from the server to the client has significant ramifications on the FASTER application’s response
times. Bandwidth requirements must be properly scaled to anticipated user load to ensure acceptable
performance.
Server Software
To run FASTER you need both Windows® 2000 or 2003 Server with all operating system critical updates and
service packs applied, Microsoft® .Net Framework v1.1, Microsoft MDAC v2.8 and client access licenses equal
to the number of users. Co-resident server applications should be discussed with the CCG Systems support
team to ensure compatibility with the FASTER application. Microsoft® SQL 2000 Standard Technical Edition is
the recommended SQL database version for a FASTER implementation. Small Business Server 2003 Premium
Edition is an optional bundled server suite that may be advantageous to smaller sites and those with limited
server and network support. It includes Windows® 2003 Server, SQL 2000 Standard Edition and other server
applications to support sites of up to 75 users. For sites preferring an Oracle® RDMS, FASTER supports
Oracle® 9i Release 2. The RDMS may be installed on the site’s server platform of choice.
Installation Deployment Types
FASTER deploys in full client, thin client and mixed mode configurations. The client application is a true 32-bit
application requiring Windows® 2000 or XP professional with MDAC 2.8 and all released critical updates. It is
also recommended that sites provide desktop Internet connections (even if restricted) for access to interactive
support sessions and site-specific FTP folder use, email that allows for file attachments, and MS Word®, MS
Excel® and Adobe Acrobat Reader ® to allow viewing and printing of application documentation and analysis
of exported data.
Page 13 of 35
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City of Puyallup, WA.
CCG Systems, Inc.
FULL CLIENT CONFIGURATIONS
A full client installation consists of all client software being loaded and configured on the local
workstations. Full client installations can require a single server or several servers depending on user load,
hardware configuration, selected RDMS and method of deployment. Sites with less than 20 users can achieve
satisfactory results utilizing Microsoft® SQL server and the FASTER application server module residing on a
single server. Larger sites with greater than 20 users and sites utilizing an Oracle RDBMS must deploy
separate servers for the RDBMS and FASTER application server module. The FASTER Server can also function
seamlessly with data centrally contained in an enterprise database management system shared with other
databases. FASTER is also in production at sites utilizing NAS and SANS storage devices and can be
successfully installed and configured on virtual environment server platforms such as VMWare.
Placement of the application and database servers is critical. There are generally two recommended
configurations:

A locally contained environment deploys the server(s) and user workstations in the same
local area network (LAN) with network infrastructure capable of supporting 10/100 Mbps
rates to the desktop.

A centrally managed server environment is maintained by co-locating the application
and database server(s) at a data center connected via high-speed WAN link to the user
LAN(s).
RECOMMENDED HARDWARE AND SYSTEM SPECIFICATIONS
ServersSmall to Medium workgroup servers meet requirements for deployment in a variety of environments
and
installation scenarios. The following suggested specifications will allow for full functionality with the potential
to meet moderate growth over the next three years. These configurations are provided as examples for
pricing and availability comparisons. All major PC manufacturers provide configurations that meet the
hardware and software specifications.
Configuration 1—Single Application Server when using separate RDMS server or enterprise database
system – CPU and Memory should be scaled to meet user load.
Processor: Minimum Processor 3.06GHz/533MHz
Memory: 1GB Total PC2100 Registered ECC DDR SDRAM Memory
Storage controller: Integrated Single Channel Ultra3 SCSI Adapter
RAID setting: RAID 5 setting
Disk drives: 3 - 36GB U320 Non-Hot Plug Hard Drive 10,000 rpm (1”)
Multi media bay 1: 16x DVD-ROM Drive (Carbon)
Network card: PCI Gigabit Server Adapter (Integrated/Embedded)
Configuration 2—Single Shared Server used for MSSQL RDMS and application server < 10 Users
Processor: Minimum Processor 3.06GHz/533MHz
Memory: 1GB Total PC2100 Registered ECC DDR SDRAM Memory
Storage controller: Integrated Single Channel Ultra3 SCSI Adapter
RAID setting: RAID 5 setting
Disk Drives: 3 - 36GB U320 Non-Hot Plug Hard Drive 10,000 rpm (1”)
CD-ROM/DVD: High Speed IDE CD-ROM Drive
Network card: PCI Gigabit Server Adapter (Integrated/Embedded)
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CCG Systems, Inc.
Configuration 3—Single Shared Server used for MSSQL RDMS and application server > 10 but < 20 Users
OR Oracle RDMS Server OR MSSQL RDMS Server > 20 users
Processor: 2 - Processors 3.06GHz/533MHz
Memory: 2GB Total PC2100 Registered ECC DDR SDRAM Memory
Storage controller: Integrated Single Channel Ultra3 SCSI Adapter
RAID setting: RAID 5 setting
Disk Drives: 3 - 36GB U320 Non-Hot Plug Hard Drives 10,000 rpm (1”)
CD-ROM/DVD: High Speed IDE CD-ROM Drive
Network card: Gigabit Server Adapter (Integrated/Embedded)
THIN CLIENT INSTALLATIONS
Often, bandwidth restrictions or hardware/software limitations dictate the need for a thin client installation. A
thin client solution features applications executing in a server environment accessed through user sessions.
Content of the user sessions or access to resources can be customized for individual users or user groups.
Minimal application software is installed on the workstation PC. FASTER is deployed in a thin client
environment utilizing Terminal Services and/or Citrix Metaframe. The thin client solution supports minimally
configured PC’s running Windows 95/98, Windows 2000 or XP and Network terminals (WinTerms). Terminal
Services is integrated into Windows 2000/2003 Server and can be utilized with or without the CITRIX
Metaframe operating system layer. Additional Terminal Services licensing is required for this configuration.
Deploying in a thin client configuration may also require the addition of a terminal services server computer(s)
to service the client sessions.
RECOMMENDED HARDWARE AND SYSTEM SPECIFICATIONS
Servers
Configuration 1—Single Client Application Server when using MS Terminal Services < 10
Processor: Minimum Processor 3.06GHz/533MHz
Memory: 1GB Total PC2100 Registered ECC DDR SDRAM Memory
Storage controller: Integrated Single Channel Ultra3 SCSI Adapter
RAID setting: RAID 5 setting
Disk drives: 3-36GB U320 Non-Hot Plug Hard Drive 10,000 rpm (1”)
Multi media bay 1: 16x DVD-ROM Drive (Carbon)
Network card: PCI Gigabit Server Adapter (Integrated/Embedded)
Configuration 2—Client Application Server used for MS Terminal Services and CITRIX Metaframe > 10 Users.
[CPU and Memory should be scaled to meet user load.]
Processor: Dual Processor 3.06GHz/533MHz
Memory: 2GB Total PC2100 Registered ECC DDR SDRAM Memory
Storage Controller: Integrated Single Channel Ultra3 SCSI Adapter
RAID setting: RAID 5 setting
Disk Drives: 3-36GB U320 Non-Hot Plug Hard Drive 10,000 rpm (1”)
CD-ROM/DVD: High Speed IDE CD-ROM Drive
Network card: PCI Gigabit Server Adapter (Integrated/Embedded)
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City of Puyallup, WA.
CCG Systems, Inc.
Setup and Maintenance
CCG’s mission is to provide superior software and phenomenal service. We partner with every customer to
ensure the smoothest installation and most comprehensive support. All desktop / server hardware and
operating systems, RDMS Server software, network infrastructure, supplemental software programs and
applications are the responsibility of the site personnel. These services are vital to providing a stable and
efficient environment for the FASTER Application and may be contracted from an outside local vendor.
Report Generation
The standard reports provided with the FASTER application are created in Crystal Reports version 9.0. Crystal
Reports software is not required to execute the run-time compiled reports; however, some sites prefer the
ability to create and modify reports. This product and licensing can be obtained from most resellers or directly
from Crystal Decisions (www.crystaldecisions.com). It is not sold by CCG Systems, Inc. Please contact CCG
prior to purchasing Crystal Reports to verify the current recommended version. CCG also provides report
writer training on the FASTER database via regional training sessions and/or onsite specialized training.
Disaster Recovery and Backup
CCG provides a CD with the FASTER application programs and standard reports to the site. These files can be
used to reload a workstation or server in the case of hardware failure or replacement. The database file that
stores your actual fleet information is typically housed on a SQL Server (or Oracle server) separate from the
application and can be backed up via a SQL Server (or Oracle) maintenance plan utility scheduled to auto-run
at least once daily. This data file will be used to restore the information in the case of failure. Your site’s
network policies dictate the frequency of full server and workstation backups in addition to this data file
backup. CCG recommends that the data file be stored off site or written to removable media as an added
precaution. With appropriate precautions and full assistance from the CCG support team, the site can quickly
recover from catastrophic failure. The backup and recovery process is designed in the pre-implementation
phase and configured during installation.
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City of Puyallup, WA.
CCG Systems, Inc.
Product Pricing
Basic Services
FASTER Basic System Software & 1 Year Warranty – Windows 2000/ XP Platform
FASTER Server Software using MS SQL
$20,000
FASTER – Client Software (8 @ $2,000 each)
$16,000
Fuel Interface (1 @ $2,000 each)
$2,000
Total Software Costs Using MS SQL
$38,000
Any site that is planning on establishing both a production and testing system will need to discuss this plan
prior to contract negotiations to assure adequate services are provided in the proposal.
Project Management
Given the myriad tasks and activities involved in the successful implementation of a complex system, CCG
systems, Inc. works as a team on all installations. A CCG professional will be assigned as Project Manager
who will act as liaison between CCG Systems, Inc. and the City of Puyallup with responsibility for evaluating
site readiness for installation, establishing a site-specific installation and training plan, and coordinating all
implementation activities.
The Project Team will include a system software installer and professional trainer versed in training techniques
as well as fleet processes and issues. The team will partner with the Site Name during the entire
implementation and training process to ensure a smooth implementation and transition.
Total Cost
$15,000
Initial Installation and System Administrator Instruction
The purpose of this visit will be to install the FASTER software on a stabilized network and installed database,
test all connections and response times, set up the program files and populate the tables. In addition, initial
instruction for the site’s designated FASTER system administrator will take place. For your operation we
recommend:
Four (4) days (32 hours) onsite at $1000 per day
Travel and Living Allotment
$4,000
1,800
Total Cost
$5,800
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Onsite Instruction for the City of Puyallup Staff – Session 1 – Train the Trainer
The purpose of this visit will be to conduct concentrated train the trainer sessions for those City of Puyallup
staff who have been identified as FASTER system onsite trainers. Prior to instruction, an outline and schedule
will be developed. We recommend:
Four (4) days (32 hours) onsite at $1000 per day
Travel and Living Allotment
$4,000
1,800
Total Cost
$5,800
Onsite Instruction for the City of Puyallup Staff – Session 2 – User Instruction
The purpose of this visit will be to conduct specific instruction for the City of Puyallup staff in preparation to
going live on FASTER. Prior to instruction, an outline and schedule will be developed. We recommend:
Four (4) days (32 hours) onsite at $1000 per day
Travel and Living Allotment
$4,000
1,800
Total Cost
$5,800
Onsite Instruction – Session 3 – Follow Up Instruction
Follow-up instruction will take place 3 – 6 months following the installation of the software. The benefits
experienced from better knowledge of how to utilize FASTER will certainly be greater from the additional
instruction at a cost of $1000 per day plus travel allotment. This can be scheduled as go live instruction or
utilized differently depending upon the site needs. We recommend:
Four (4) days (32 hours) onsite at $1000 per day
Travel and Living Allotment
$4,000
1,800
Total Cost
$5,800
Page 18 of 35
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Additional Services/Components
Crystal Reports Instruction (Optional)
CCG Systems, Inc. offers Regional Learning Sessions for Crystal Reports Professional. These sessions are
announced and open to all FASTER Users. The classes can be hosted by FASTER Sites with training facilities
adequate for this level of instruction or the facility needs to be rented from a training company; therefore, the
class prices range from $750 to $1,100 per person for the three day learning session. For budget purposes,
the maximum price should be used, but may be less.
Total Cost of Crystal Reports Training for one (1) person
$1,100
Annual Support Services After First Year
Support services are calculated at 20% of the total cost of all the software products, interfaces, and
customizations.
FASTER Server MS SQL
$4,000
FASTER – Client Software – 8 @ $400 each
One (1) Fuel Interface
3,200
400
Total Annual Support Costs with MS SQL
Customized services billed at 20% of total
$7,600
TBD
If a testing system is to be established in addition to a production system, there may be additional support
services fees. Please discuss with CCG prior to contract negotiations.
Standard Billing Capabilities (No Additional Cost)
An Accounting Extract is provided as a standard feature of the FASTER system. For each billing period, an
extract is created. This program captures and stores all costs associated with each piece of equipment,
including but not limited to: parts, labor, fuel, indirect labor, other miscellaneous costs, mark-ups and
identifiers for categories and the reason, group and component codes for repairs. This data is used to prepare
the Standard Billing Report generated by the system. The Accounting Extract, along with completed
Accounting credit and debit information, allows a site to write their own customized billing report and
supplemental export for an accounting interface.
The Standard Billing Report meets the needs of most facilities where billing is made to a single account code
for a given piece of equipment. If the standard report does not fulfill your site’s requirements, a program can
be written to generate a custom billing report and supplemental export file for your accounting interface. (See
following section.)
Customized Reports and Accounting Interfaces
No customization has been included in this proposal.
definition of the needs of the City of Puyallup.
This figure can be provided after full
Customized Billing Reports and Accounting Interfaces can be written from the standard accounting extract by
anyone with adequate report writer experience or training. Training and/or contracted customized report
writing are widely available from third-party vendors. Sites often opt to have either staff programmers or
fleet or administrative staff with the proper instruction create the customized reports and interfaces needed.
Page 19 of 35
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CCG Systems, Inc.
If necessary, CCG can create the reports or interfaces needed at your site. An estimate will be provided based
on a review of your specific requirements and file layout. Phases of the Customized Billing Reports and
Accounting Interfaces Process include:
1.
The project must first be fully defined with clear specifications written. This is the most time consuming and
challenging phase. Communication will occur with CCG via e-mail, conference calls and documentation during
the specification period for clarification; however, site personnel will need to meet prior to communication with
CCG and succinctly specify the purpose, outcome and content to be included in the customized reports.
2.
After final specifications have been created, a scope-of-work document providing the layout, data fields and
formats for the customized report/interface must be written and submitted. At this point, a firm pricing quote
for the customization is provided by CCG.
3.
The customization is written off-site from the scope-of-work and tested on sample files and/or sample database
tables.
4.
Finally, the customization is the tested, implemented and modified, if necessary. This phase is frequently
accomplished through FTP transfers, dial-in diagnostics and minor adjustments to the programs or reports offsite. In some cases, however, depending on the complexity of the project, it is necessary to execute these
tasks on-site. CCG will make this determination in advance and calculate any relevant costs into the pricing
provided.
Cost for Customized Billing Reports or Interfaces ranges between $2,000 and $15,000 depending upon
project scope and specifications. Any customized reports and/or interfaces are considered to be outside
the basic implementation contract and will be invoiced separately.
Cost for On-site Customization Days is $1000.00 per day plus a travel and living allotment.
Travel and living allotment is calculated from mid-week coach airfare or auto costs plus $300 per day.
NOTES
1. All application software costs include a CD with all documentation. Copies of the documentation are not
limited. Hard copies can be purchased from a third party vendor. Please contact CCG Systems, Inc. for
information.
2. Training and follow-up training are vital to maintaining a high level of proficiency within your operation.
Including additional onsite training days in your yearly support services is one way to maximize your
staff’s potential. The cost of training/consulting is $1000 per day plus travel and living.
3. It is necessary that when a NETWORKED version of FASTER has been selected that preparation for the
FASTER installation include a fully operational network.
Payment Schedule (for both Basic and Additional Services)
Invoiced
Invoiced
Invoiced
Invoiced
Invoiced
at
at
at
at
at
the issuance of PO…………………………………….……………………...….30% of total contract
the installation of the software……………………………………………..30% of total contract
the completion of the initial training………….…………………………20% of total contract
the acceptance of the system………………….……………………………20% of total contract
completion……………..….100% of all accounting interfaces or special customization
Pricing in this proposal is valid for 6 months after date submitted.
Page 20 of 35
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CCG Systems, Inc.
Summary Pricing
Item
Description
Total
FASTER Software using site’s
MS SQL Database
FASTER Server, 8 clients, (1) Fuel interface,
(includes one year support)
$38,000
Project Management
Implementation Services and Project Management
$15,000
Installation
Installation of the FASTER System
Onsite services includes travel and living
User Instruction On site
12 days (96 Hours) on site includes travel and living
$17,400
Total First Year Cost
$76,200
$5,800
**Annual Support Services**
Annual Support Service
(after first year)
Renewable support agreement with CCG Systems
(includes support costs for all first-year items).
$7,600
**Optional Components/Services**
Bar Code Hardware
(minimum required)
(1) Printer
(1) Reader
Barcode Module
$2,600
$2,400
Crystal Reports Training
(1) attendee to a 3 day Regional Session for
FASTER Crystal Reports writing
Accounting Interface
Not Priced
TBD
Data Conversion
Not Priced
$4,000
$1,100
Page 21 of 35
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September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
The People We Serve
Site Name
State
Contact
Title
Phone
Email
Adams County
CO
Richard Stark
(303) 853-7051
spipkin@co.adam
s.co.us
Adams Twelve Five Star
School District
Director Fleet
Mgt. & Support
Services
CO
Pauline Gervais
Director
(720) 972-4301
Alachua County
FL
Jo Graham
Administrative
Assistant
(352) 374-5245
x258
Albemarle County Public
Schools
VA
Phyllis Ferguson
Parts Manager
(434) 973-7805
Allied Aviation
NY
Charlie Laudage
Anne Arundel County
MD
Tim Kirkendall
Arapahoe County
CO
Kathy Beach
Augusta Richmond
County
GA
Ron Crowden
Fleet Manager
(706) 821-2892
rcrowden@august
aga.gov
Avon-Beaver Creek
Transit
CO
Dan Higgins
Fleet Manager
(970) 748-4130
dhiggins@avon.or
g
Brevard County Sheriff's
Department
FL
Ron Spangler
FASTER System
Administrator
(321) 633-1715
Broward County Sheriff
FL
Mike Scanlon
IT- FASTER
System
Administrator
ron.spangler@bre
vardsheriffsoffice.
org
(954) 765-4427
michael_scanlon@
sheriff.org
Brownsville Transit Fleet
TX
Dean Bailey
-
(512) 454-7966
x512-695-0395
dean_bailey@teco
m-inc.com
Buncombe County
NC
Ann Banks
Systems Analyst
II
(828) 250-4367
banksa@co.bunco
mbe.nc.us
Camp Peary Motor Pool
VA
Dick Tracer
Fleet Manager
No email address
Charleston County
SC
Robert Gannon
Director, Fleet
Operations
(757) 229-2121
x2209/2210/22
11
Charlotte County
FL
Bill Wolter
Fleet Manager
Chatham County
GA
Candace Fee
Citrus County
FL
Mary Ellen
Weimert
City of Alexandria
VA
Tom Hammitte
City of Allentown Fleet
PA
Yvonne Behler
City of Altoona
PA
Blasé Grace
City of Ames
IA
Paul Hinderaker
City of Anaheim
CA
Karl Hopfer
Maintenance
Director
Management
Assistant II
System
Administrator
System
Administrator
System
Administrator
Division Chief Fleet Services
System
Administrator
Stock &
Inventory
Coordinator
Director,
Equipment
Services
Fleet
Superintendent
(718) 995-9769
(410) 222-8020
x3031
(720) 874-6801
pauline.m.gervais
@adams12.org
jgraham@co.alac
hua.fl.us
pferguson@k12alb
emarle.org
charles_laudage@
ogden.com
fakirken@mail.aac
ounty.org
kbeach@co.arapa
hoe.co.us
(352) 527-7626
x352-527-5231
rgannon@charlest
oncounty.org
bill.wolter@charlo
ttefl.com
clfee@chathamco
unty.org
maryellen.weimer
t@bocc.citrus.fl.us
(703) 519-5989
x226
tom.hammitte@al
exandria.gov
(610) 791-8985
tecomcoa@fast.ne
t
(814) 949-2235
bgrace@altoonap
a.gov
(515) 239-5520
phinderaker@city.
ames.ia.us
(714) 765-6826
khopfer@anaheim
.net
(843) 202-7909
(941) 575-3662
(912) 652-6875
Page 22 of 35
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September 1, 2005
City of Puyallup, WA.
City of Aurora
CO
Pam Chesemore
City of Baltimore
MD
Tom Sparenberg
City of Battle Creek
MI
Greg Zanotti
City of Beaumont
TX
Jeff Chavez
System
Administrator
Supervisor
Bureau of
General Services
Transportation
Director
Fleet Manager
Building &
Vehicle
Maintenance
Superintendent
EQ Maintenance
Supervisor
CCG Systems, Inc.
(303) 326-8022
pchesemo@ci.aur
ora.co.us
(410) 396-3611
tom.sparenberg@
baltimorecity.gov
(269) 966-3556
(409) 842-5885
gnzanotti@ci.battl
e-creek.mi.us
jchavez@ci.beau
mont.tx.us
City of Beverly Hills
CA
Walter Burnett
CAFM
City of Burlington
NC
Mike Burch
City of Canton
OH
Don Heath
Fleet Manager
(330) 489-3010
City of Charlotte
NC
Ed Sizer
Equipment
Services Director
(704) 336-2719
City of Chula Vista
CA
Jack Dickens
Fleet Manager
(619) 397-6187
City of Chula Vista
Transit
CA
Jeanne Snyder
General Manager
(619) 656-2309
jisnyder@atcnec.com
City of Cleveland
OH
Don Haskins
Commissioner,
Fleet
Management
(216) 420-8115
dhaskins@city.cle
veland.oh.us
City of Cocoa
FL
Tony Jones
Fleet Supervisor
(321) 639-7675
tjones@cocoafl.or
g
City of Coconut Creek
Fleet Services
FL
Richard Cascio
Fleet Manager
(954) 973-6781
rcascio@creekgov
.net
City of Commerce City
CO
Larry Bligh
Fleet Supervisor
(303) 289-8142
City of Concord
CA
Steve Miller
Fleet Manager
(925) 671-3147
City of Coon Rapids
MN
Priscilla Maki
Administrative
Assistant
(763) 767-6577
City of Coral Gables
FL
Clive Cork
Fleet Manager
(305) 460-5144
City of Danville
VA
Barry Doebert
EQ & Warehouse
Superintendent
(434) 799-5245
x115
barryd@ci.danvill
e.va.us
City of Dayton
OH
Gary Schmaltz
Assistant
Director of Fleet
Services
(937) 333-4865
gary.schmaltz@cit
yofdayton.org
City of Daytona Beach
FL
Jon Crull
Fleet Manager
(386) 671-8681
crulljon@ci.dayto
na-beach.fl.us
City of Dayton Public
Schools
OH
Tim Stafford
Day Shift
Supervisor
(937) 542-4032
hgibson@dps.k12.
oh.us
City of Delray Beach
FL
Kevin Rumell
City of Denton
TX
Mike Ellis
City of Durham
NC
Kent Cash
City of El Segundo
CA
Yvette Simoneau
Admin Asst
(310) 524-2709
City of Englewood
CO
Pat White
Fleet Manager
(303) 762-2535
City of Eugene
OR
Carlos Davis
Fleet Manager
(541) 682-4808
City of Everett
WA
Bill DeRousse
Fleet Manager
(425) 257-7250
Fleet
Superintendent
Fleet
Superintendent
Assistant
Deputy; Director
of General
Services
(310) 285-2485
(336) 222-5069
(561) 243-7332
(940) 349-8424
(919) 560-4101
wburnett@ci.beve
rly-hills.ca.us
mburch@ci.burlin
gton.nc.us
daheath@ci.canto
n.oh.us
esizer@ci.charlott
e.nc.us
jdickens@ci.chula
-vista.ca.us
wbligh@ci.comme
rce-city.co.us
stevem@ci.concor
d.ca.us
maki@ci.coonrapids.mn.us
ccork@coralgable
s.com
rumell@ci.delraybeach.fl.us
mike.ellis@cityofd
enton.com
kent.cash@durha
mnc.gov
ysimoneau@elseg
undo.org
pwhite@englewoo
dgov.org
carlos.a.davis@ci.
eugene.or.us
wderousse@ci.eve
Page 23 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
rett.wa.us
City of Fairfax
VA
Kevin P. Hart
Fleet Supervisor
(703) 385-7989
khart@ci.fairfax.v
a.us
City of Farmers Branch
TX
Don Moore
Director
(972) 484-1948
don.moore@farm
ersbranch.info
City of Farmington Hills
MI
Jerry Brock
Fleet Manager
(248) 871-2850
jbrock@ci.farming
ton-hills.mi.us
City of Fayetteville
AR
David Bragg
Fleet Operations
Superintendent
(479) 444-3494
dbragg@ci.fayette
ville.ar.us
City of Fort Myers
FL
Mike Burks
Fleet Manager
(239) 332-6841
City of Fort Wayne
IN
Larry Campbell
Fleet Manager
(260) 427-5291
City of Fremont
CA
Tony Vargas
Fleet Manager
(510) 979-5700
City of Gahanna
OH
John Kring
Supervisor
(614) 342-4400
City of Gainesville
FL
Nancy Liston
Fleet Analyst
(352) 334-2848
(818) 548-2095
mburks@cityftmy
ers.com
larry.campbell@ci
.ft-wayne.in.us
tvargas@ci.fremo
nt.ca.us
john.kring@gahan
na.gov
listonnr@ci.gaines
ville.fl.us
City of Glendale
CA
Robert LaRoche
Fleet
Maintenance
Supervisor
City of Grand Junction
CO
Chuck Leyden
Supervisor
(970) 244-1569
City of Grapevine
TX
Mark Jerome
Superintendent
(817) 410-3340
x340
City of Greeley
CO
Tom Russell
Fleet Manager
(970) 350-9375
City of Greensboro
NC
Gary Smith
Fleet Manager
(336) 373-2448
City of Hamilton
OH
Steve Ormsby
City of Henderson
NV
Kevin Hill
City of Hopewell
VA
Carl Spivey
Fleet Supervisor
(804) 541-2296
City of Inglewood
CA
Rick Longobart
Equipment
Supervisor
(310) 412-5585
City of Iowa City
IA
Tom Hansen
Equipment
Superintendent
(319) 356-5197
City of Kent
WA
Alice Conrad
Fleet
Superintendent
(253) 856-5680
City of Kettering
OH
Steve Andrews
Manager
(937) 296-2484
City of Killeen
TX
Kim Randall
Fleet Manager
(254) 501-7789
City of Lewisville
TX
Randy Scott
Equipment &
Supply
Supervisor
(972) 219-3523
City of Little Rock
AR
Wendell Jones
Director
(501) 918-4202
City of Littleton
CO
Alan Brown
Fleet Manager
(303) 795-3982
x247
City of Longmont
CO
Bruce Maysilles
Fleet Manager
(303) 651-8377
City of Longview
TX
Dwayne Archer
Superintendent
of Fleet Services
(903) 237-1287
darcher@ci.longvi
ew.tx.us
City of Los Angeles
Department of Airports
CA
Michael Ortiz
Senior
Equipment
Mechanic
(310) 646-9455
x365
michaelortiz@law
a.org
Acting Fleet
Supervisor
General Services
Manager
(513) 785-7372
(702) 267-3250
rlaroche@ci.glend
ale.ca.us
chuckl@ci.grandjc
t.co.us
mjerome@ci.grap
evine.tx.us
russellt@ci.greele
y.co.us
gary.smith@green
sboro-nc.gov
klh@ci.henderson.
nv.us
cspivey@ci.hopew
ell.va.us
rlongobart@cityofi
nglewood.org
tomhansen@iowacity.org
aconrad@ci.kent.
wa.us
stephen.andrews
@ketteringoh.org
krandall@ci.killee
n.tx.us
rscott@cityoflewis
ville.com
wjones@littlerock.
org
abrown@littletong
ov.org
bruce.maysilles@c
i.longmont.co.us
Page 24 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
System
Administrator
Fleet Programs
Specialist
CCG Systems, Inc.
VA
Christi Barnett
City of Lynnwood
WA
Cyndie Eddy
City of Manassas
VA
William Orr
Fleet Manager
(703) 257-8370
City of Manitowoc
WI
Kevin Glaeser
Fleet Manager
(920) 683-4558
City of Martinsville
VA
John Poe
Fleet Manager
(276) 656-5357
City of Marysville
WA
Mike Shepard
Fleet Manager
(___) ___-____
City of Mason
OH
David Riggs
Superintendent
(513) 229-8580
City of McKinney
TX
Dean Bailey
-
(512) 454-7966
City of Miami
FL
Alan Savarese
Fleet Manager
(305) 575-5171
City of Miami Beach
FL
Andrew Terpak
Director
City of Middletown
OH
Harry Willoughby
Fleet Manager
City of Mississauga
ON
Bruce Williams
Fleet Manager
(905) 896-5090
City of Montrose
CO
Joel Taylor
Fleet Supervisor
(970) 240-1496
City of Naples
FL
Randy Bills
Shop Sup/Sys
Admin
(239) 213-4747
City of Newport News
VA
Gregg Jones
Director
(757) 269-2401
City of Norfolk
VA
Mike Vogel
Fleet Manager
(757) 441-5700
City of Norman
OK
Frank Lawson
Fleet Manager
(405) 292-9708
City of North Myrtle
Beach
SC
Delton Grissett
Fleet
Maintenance
Superintendent
(843) 280-5578
dbgrissett@nmb.u
s
City of Oceanside
CA
David Mills
Fleet Manager
(760) 435-5134
City of Orlando
FL
Barbara McCann
Fleet
Specifications
Writer
dmills@ci.oceansi
de.ca.us
(407) 246-2127
x323
barbara.mccann@
ci.orlando.fl.us
City of Ormond Beach
FL
Tom Mulligan
Fleet Manager
(386) 676-3506
City of Palm Bay
FL
Gary Carter
Fleet Manager
(321) 952-3425
x6324
mulligan@ormond
beach.org
carterg@palmbayf
lorida.org
City of Palm Beach
Gardens
FL
Jim Lunn
Fleet Manager
(561) 775-8276
jlunn@pbgfl.com
City of Palm Springs
CA
Steve Drinovsky
City of Pasadena
CA
Doug Lee
City of Pasadena
TX
Bruce McCoy
Director
(713) 740-7042
City of Peoria
AZ
Warren Laing
Fleet Manager
(623) 773-7460
City of Plano
TX
Karl Henry
Manager
(972) 769-4181
City of Pompano Beach
FL
Mark Stevens
Director of
General Services
(954) 786-4163
mark.stevens@co
pbfl.com
City of Pontiac
MI
Robert Englund
(248) 758-3622
renglund@pontiac
.mi.us
City of Poquoson
VA
Tom Petty
(757) 868-3595
tpetty@ci.poquos
Facilities and
Fleet Manager
Operations
Specialist
Equipment
Maitenance
Supervisor
Fleet Manager
(434) 455-4426
christi.barnett@ly
nchburgva.gov
ceddy@ci.lynwood
.wa.us
worr@ci.manassa
s.va.us
kglaeser@manito
woc.org
jpoe@ci.martinsvil
le.va.us
driggs@masonoh.
org
dean_bailey@teco
m-inc.com
alsavarese@ci.mi
ami.fl.us
andrewterpak@mi
amibeachfl.gov
harryw@ci.middle
town.oh.us
bruce.williams@m
ississauga.ca
jtaylor@ci.montro
se.co.us
rbills@naplesgov.
com
grjones@ci.newpo
rt-news.va.us
mike.vogel@norfo
lk.gov
frank.lawson@ci.n
orman.ok.us
City of Lynchburg
(425) 670-6286
(305) 673-7000
x1/1/3601
(513) 425-7986
x39
(760) 322-8348
(626) 744-4337
stephend@ci.palm
-springs.ca.us
douglaslee@ci.pas
adena.ca.us
bruce@ci.pasaden
a.tx.us
warrenl@peoriaaz
.com
karlh@gwmail.pla
no.gov
Page 25 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
on.va.us
City of Portsmouth
VA
Kenny Strickland
Training
Superintendent
City of Raleigh
NC
Travis Brown
Director
City of Rochester
NY
Richard
(Rick)Haynes
Assistant Fleet
Maintenance
Manager
City of Rockville
MD
Patrick Stroud
Fleet Manager
(240) 314-8487
City of Rocky Mount
NC
Michael Shaw
Fleet Manager
(252) 972-1310
City of Salem
VA
Tony Terry
Superintendent
(540) 375-4002
Management
Analyst
FASTER System
Administrator
(757) 393-5155
x7331
(919) 831-6407
x228
stricklandk@ports
mouthva.gov
travis.brown@ci.r
aleigh.nc.us
(585) 428-8661
haynesr@cityofroc
hester.gov
City of Salem
OR
Jim Young
City of San Antonio
TX
Carmen Cardenas
City of San Antonio Fire
Department
TX
James Adams
Captain, Services
(210) 207-7110
jamesa@sananton
io.gov
City of Santa Clara
CA
Claude Edwards
Fleet Manager
(408) 615-3051
City of Shreveport
LA
Dwayne Major
Superintendant
of Vehicle
Maintenance
cedwards@ci.sant
a-clara.ca.us
(318) 673-7450
x13
dwayne.majors@c
i.shreveport.la.us
City of Sidney
OH
Jerry Alexander
Fleet Manager
(937) 498-8117
City of Smyrna
GA
Mark Brugh
Shop Supervisor
(770) 319-5382
City of Springfield
MO
Don Mihalevich
Fleet
Administrator
(417) 864-1956
City of Sterling Heights
MI
Bill Coffin
Fleet Manager
(586) 446-2453
bcoffin@sterlingheights.net
City of Suffolk
VA
Jason LaLonde
Assistant Fleet
Manager
(757) 923-3634
City of Tallahassee
FL
Terry Lowe
Superintendent
(850) 891-5220
x1
jlalonde@city.suff
olk.va.us
City of Tampa
FL
Tim Perry
Fleet Manager
(813) 348-2053
tim.perry@tampa
gov.net
City of Thousand Oaks
CA
Larry McKinney
Fleet Svc
Supervisor
(805) 449-2499
x389
lmckinney@toaks.
org
City of Toledo
OH
Sherm Mosher
Fleet
Administrator
(419) 936-2556
sherman.mosher
@ci.toledo.oh.us
City of Traverse City
MI
Rich Durkin
Superintendent
City of Trenton
MI
Lynn Bonman
Fleet Manager
City of Troy
MI
Sam Lamerato
City of Two Rivers
WI
Bill Scola
City of Tyler
TX
George Baker
City of Upper Arlington
OH
Jerry Mohar
City of Vancouver
BC
Brent Krezan
City of Victoria
TX
Jerry Seyfert
City of Waco
TX
Donald Littleton
Motor Pool
Superintendent
Public Works
Director
Fleet Manager
Parts
Coordinator
Systems
Manager
Fleet
Administrator
Supervisor
(503) 361-2217
pstroud@rockville
.gov
shawcm@ci.rocky
-mount.nc.us
tterry@ci.salem.v
a.us
jyoung@cityofsale
m.net
cardenasc@sanan
tonio.gov
(210) 207-3362
(231) 922-4900
x111
(734) 675-8470
x6
(248) 524-3390
(920) 793-5580
(903) 531-1321
(614) 583-5390
(604) 326-4797
(361) 485-3079
(254) 750-8059
jalexander@sidne
yoh.com
mbrugh@ci.smyrn
a.ga.us
don_mihalevich@
ci.springfield.mo.
us
lowet@talgov.com
lameratosp@ci.tro
y.mi.us
bilsco@tworivers.org
gbaker@tylertexa
s.com
jmohar@uaoh.net
brent_krezan@cit
y.vancouver.bc.ca
jseyfert@victoriat
x.org
donl@ci.waco.tx.u
s
Page 26 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
IT System
Administrator
System
Administrator
CCG Systems, Inc.
WI
Mark Grisa
City of Westerville
OH
Jo Ann Hurtt
City of Westminster
CO
Judy Workman
Fleet Manager
(303) 430-2400
x2511
City of West Palm Beach
FL
Bruce Kreft
General Services
Director
(561) 822-2120
bkreft@hotmail.co
m
City of Wilmington
NC
Ed Thorpe
Fleet Manager
(910) 341-7881
ed.thorpe@ci.wil
mington.nc.us
City of Winston-Salem
NC
KeKe Robinson
(336) 748-3951
keker@cityofws.or
g
City of Winter Park
FL
Jeff Parrish
City of Worthington
OH
Mike Kellar
Fleet Manager
(614) 431-2425
City Utilities of
Springfield
MO
Joseph Gorski
Fleet Manager
(417) 831-8418
Clemson University
SC
Jim Castle
Fleet Manager
(864) 656-2436
Collier County
FL
Dan Croft
Fleet Manager
(239) 793-5655
Columbus City Schools
OH
Phil Downs
Supervisor of
Vehicle
Maintenance
(614) 365-5263
Contra Costa County
CA
Frank Morgan
Fleet Manager
(925) 313-7072
County of Baltimore
MD
Bob Majewski
Chief of
Administration
(410) 887-3920
County of San Joaquin
CA
Dan McCann
Fleet Manager
(209) 468-3106
County of San Luis
Obispo
CA
Spence Grafft
Fleet Supervisor
General Services
(805) 788-2459
sgrafft@co.slo.ca.
us
DeKalb County
GA
Stan Thomas
Network
Coordinator
(404) 244-4228
lsthomas@co.dek
alb.ga.us
Department of Natural
Resources
WA
Leo Garcia
Equipment
Services Director
(360) 902-2115
elias.garcia@wad
nr.gov
Eagle County
CO
Gil Gilbert
Fleet Manager
(970) 328-3543
Entenmann's
NY
Pete Vella
Fleet Manager
(631) 951-5170
Fauquier County
VA
Raymond Mills
Fleet Shop
Supervisor
(540) 347-6179
(910) 223-4361
laurie.shrauger@f
aypwc.com
IS Sr Systems
Analyst, FASTER
Administrator
Dir of Fleet
Maintenance
(262) 524-3565
mgrisa@ci.wauke
sha.wi.us
jahurtt@ci.wester
ville.oh.us
jworkman@ci.wes
tminster.co.us
City of Waukesha
(614) 901-6765
(407) 599-3564
jparrish@ci.winter
-park.fl.us
mkellar@ci.worthi
ngton.oh.us
joe.gorski@cityutil
ities.net
castle@clemson.e
du
dancroft@collierg
ov.net
pdowns@columbu
s.k12.oh.us
fmorg@gsd.co.co
ntra-costa.ca.us
bmajewski@co.ba
.md.us
dmccann@co.sanjoaquin.ca.us
gil.gilbert@eaglec
ounty.us
pvella@gwbakerie
s.com
raymond.mills@fa
uquiercounty.gov
Fayetteville Public Works
Commission
NC
Laurie Shrauger
Facilities &
Equipment
Maintenance
Manager
Florida International
University
FL
Eddie Gonzalez
Fleet Manager
(305) 348-4642
gonzale@fiu.edu
Floyd County
GA
Rhonda Bollen
Warehouse
Manager
(706) 236-2488
bollenr@floydcoun
tyga.org
Frederick County Board
of Education
MD
Randy Godbold
Fleet Manager
(301) 644-5365
randy.godbold@fc
ps.org
Frederick County Fleet
Services
MD
Valiree Stine
System
Administrator
(301) 694-1572
vstine@fredcomd.net
Page 27 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Fresno County Sheriff
CA
Phil Caporale
Fleet Manager
(559) 488-3385
phil.caporale@fres
nosheriff.org
Gila River Indian
Community
AZ
Dennis
Coochyouma
Fleet Manager
(520) 562-6119
dennis.coochyou
ma@gric.nsn.us
Greenville County
SC
Alan Fairfield
Fleet Manager
(864) 467-2650
Hanover County
VA
Marvin Fletcher
Director of Fleet
Services
(804) 365-6503
Henry County Public
Schools
VA
Valera Gammons
Director
(276) 647-3704
x11
vgammons@henr
y.k12.va.us
Huron-Clinton
Metropolitan Authority
MI
Scott Michael
Purchasing
Manager
(810) 227-2757
scott.michael@me
troparks.com
Iowa State University
IA
David Strom
Manager
Transportation
Services
(515) 294-3414
dastrom@iastate.
edu
James City County
VA
Buddy Stewart
Fleet Manager
(757) 259-4122
King County
WA
Jose DeLeon
Information
Technology
(206) 205-8303
King County Solid Waste
WA
Lisa Huntley
Oracle DBA
(206) 205-7150
lisa.huntley@metr
okc.gov
Lake County
IL
Lynn Barthel
Fleet and
Facilities
Manager
(847) 377-7411
lbarthel@co.lake.il
.us
La Plata County Road
and Bridge
CO
Lee Gurule
Fleet Coordinator
(970) 382-6411
gurulebl@co.lapla
ta.co.us
Las Vegas Metropolitan
Police Department
NV
Sam Pisacreta
Fleet
Manager/General
Services Bureau
(702) 229-3319
s5565p@lvmpd.co
m
Lee County
FL
Marilyn Rawlings
Fleet Manager
(239) 338-3233
rawlinml@leegov.
com
Lee County Electric
Cooperative
FL
Kelley Crocker
Fleet Manager
(239) 656-2227
kcrocker@iline.co
m
Lee County Sheriff's
Office
FL
Rusty Hillman
Fleet Manager
(239) 338-2504
rhillman@sheriffle
efl.org
Leon County
FL
John Pompey
Fleet Director
(850) 922-4458
johnnyp@mail.co.l
eon.fl.us
Lexington County
SC
Ellis Gammons
Fleet Services
Superintendent
(803) 359-8360
egammons@lexco.com
Loudoun County
VA
Kent Carneal
Fleet
Maintenance
Supervisor
(703) 771-6485
x126
kcarneal@loudoun
.gov
Louisiana State Police
LA
Captain Brad
McGlothren
Commander
Support Services
(225) 925-6154
bmcglothren@dps
.state.la.us
Manatee County
FL
Ron Schulhofer
Maricopa County
AZ
Barb Chatfield
Marion County Sheriff
FL
Wyatt Earp
Fleet Manager
(352) 368-3566
Marva Maid Dairy
VA
Donna Canada
System
Administrator
(757) 245-3857
x8-441
Maryland National Parks
Commission
MD
Bob Kotter
Fleet Manager
(301) 670-8011
Fleet Services
Manager
System
Administrator
(941) 708-7458
(602) 506-8693
afairfield@greenvi
llecounty.org
mvfletcher@co.ha
nover.va.us
buddys@jamescity.va.us
jose.deleon@metr
okc.gov
ron.schulhofer@c
o.manatee.fl.us
barb.chatfield@m
ail.maricopa.gov
wearp@sheriff.ma
rioncountyfl.org
dcanada@marva
maid.com
robert.kotter@mn
cppc-mc.org
Page 28 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Meckley Limestone
Products, Inc.
PA
Barry Martz
Shop Supervisor
(570) 758-3011
x133
Mesa County
CO
R. Scott CAFM
Forsgren
Fleet Supervisor
(970) 244-1820
Monroe County
FL
Ron Cherry
Fleet Coordinator
(305) 292-3452
Montgomery County
TX
Vicki Allen
Fleet Operations
Manager
(936) 760-5840
Montgomery County
MD
Jason Galey
FASTER System
Administrator
(240) 777-5729
Montgomery County
Public Schools
MD
Michael Vernon
Fleet Manager
(301) 840-8136
Niagara County
NY
Dan Bixler
Norfolk Public Schools
VA
John W. Hazelette
North Carolina State
University
NC
Scott Jennings
Fleet Service
Manager
(919) 515-9884
scott_jennings@n
csu.edu
Northern Virginia Electric
Cooperative
VA
Lisa Barney
Fleet
Administrator
(703) 754-6751
lbarney@novec.co
m
Ohio State University
OH
Carl Steck
Systems
Manager, Trans
& Parking Serv.
(614) 292-8539
steck.2@osu.edu
Orange County Sheriff
FL
Deborah Prano
Fleet Manager
(407) 254-7290
x204/ shop is
211
deborah.prano@o
cfl.net
Palm Beach County
Sheriff
FL
Richard Jacobs
FASTER System
Administrator
(561) 688-3474
jacobsr@pbso.org
Palm Beach County Solid
Waste Authority
FL
Bob Wright
Inventory
Supervisor
(561) 687-2991
bwright@swa.org
Parker Fire District
CO
Brian Brown
Fleet Services
Bureau Chief
(720) 274-3801
Pasco County
FL
Charles Bellerose
Fleet Manager
(800) 368-2411
Pembroke Pines
FL
Dennis Sawyer
Superintendent
(954) 435-0141
bbrown@parkerfir
e.org
cbellerose@pasco
countyfl.net
-
Pennsylvania State
University
PA
Sam Entz
Supervisor
(814) 865-3871
sle6@psu.edu
Sr. Chief
Mechanic
Director of
Transportation
(716) 439-7367
(757) 892-3320
bmartz@meckleys
.com
sforsgre@co.mesa
.co.us
cherryron@monroecount
y-fl.gov
vallen@co.montgo
mery.tx.us
jason.galey@mon
tgomerycountymd
.gov
michael_vernon@
fc.mcps.k12.md.u
s
dan.bixler@niagar
acounty.com
jhazelet@nps.k12
.va.us
(512) 454-7966
dean_bailey@teco
m-inc.com
dyoung@phoenix.
gov
Phillips 66 Fleet
NM
Dean Bailey
Phoenix Aviation
AZ
Don Young
Director
(602) 273-4599
Pierce County
WA
Alan Kies
Fleet Manager
Heavy
Equipment
(253) 798-6805
akies@co.pierce.w
a.us
Polk County
FL
Bob Stanton
Director of Fleet
Management
(863) 534-5660
bobstanton@polkcounty.net
Polk County Sheriff's
Office
FL
Russ
Wetherington
Director
(863) 413-2882
x107
rwetherington@po
lksheriff.org
Prince George Parks
District
MD
Paul Aloi
Acting Fleet
manager
(301) 780-2400
-
Prince Georges County
Public Schools
MD
Mark Dreszer
Supervisor of
Garage
Operations
(301) 952-6532
mdreszer@pgcps.
org
Page 29 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
Prince William County
Schools
VA
David Walton
Purdue University
IN
Mike Funk
Putnam County
FL
Gary Armstrong
Raleigh Capitol Area
Transit
NC
Roanoke County
Admin Coord of
Vehicle Repair
and Maintenanc
Director of
Transportation
Services
CCG Systems, Inc.
(703) 361-7414
waltondc@pwcs.e
du
(765) 494-2115
mlfunk@purdue.e
du
Fleet Manager
(386) 329-1211
pcfm@putnamfl.com
Greg Barowski
Director of Fleet
Maintenance
(919) 755-4048
greg.barowski@ci.
raleigh.nc.us
VA
David Anderson
Fleet Garage
Supervisor
(540) 387-6555
dranderson@co.ro
anoke.va.us
Roanoke County Public
Schools
VA
Danny Carroll
SuperintendentPS
(540) 387-6577
dcarroll@rcs.k12.
va.us
Rock County Equipment
Services
WI
Mike Turk
Fleet
Superintendent
(608) 757-5463
turk@co.rock.wi.u
s
Salt Lake City
Corporation
UT
Steve Barth
Fleet Manager
(801) 535-6962
steve.barth@ci.slc
.ut.us
Salt Lake City
International Airport
UT
Bob Chrestensen
Fleet
Superintendant
(801) 531-4540
bob.chrestensen@
slcgov.com
Salt Lake County
UT
Vickie Cleverly
Fleet Manager
(801) 562-6442
vcleverly@co.slc.u
t.us
Salt Lake International
Airport
UT
Bob Christensen
Fleet
Superintendent
(801) 531-4540
Bob.christensen@
slcgov.com
Salt River Project
AZ
Israel Garza
Transportation
Supervisor
(602) 236-6017
ixgarza@srpnet.c
om
Sarasota County Sheriffs
Office
FL
Steven Meadows
Fleet Officer
(941) 861-1661
smeadows@scgov
.net
Sedgwick County
Central Fleet
Management
KS
Marvin Duncan
Fleet Manager
(316) 660-7480
x202
mduncan@sedgwi
ck.gov
Shelby County
TN
Jim Sutherlen
Manager
(901) 387-5772
Skookum/Fort Lewis
WA
Jim Golden
IT Manager
(360) 385-4980
x110
Spartanburg County
Fleet Services
SC
Dennis Taylor
Director
(864) 596-3586
dtaylor@spartanb
urgcounty.org
Stanislaus County
CA
Steve DeMass
Fleet Manager
(209) 558-3659
demasss@mail.co
.stanislaus.ca.us
State of Alabama
Department of Public
Safety
AL
Doug Manning
-
(334) 242-4135
dmanning@dps.st
ate.al.us
Summit County Road
and Bridge
CO
Don Johnson
System
Administrator
(970) 668-4233
donj@co.summit.
co.us
Tallahassee Transit
FL
Ralph Wilder
Maintenance
Manager
(850) 891-5217
TECOM, Inc.
TX
Dean Bailey
MIS
(512) 454-7966
(979) 862-3441
kmathis@tamu.ed
u
(919) 918-7424
kreed@townofcarr
boro.org
Texas A&M University
TX
Kathie Mathis
Operations
Director
Transportation
Services
Town of Carrboro
NC
Kevin Reed
Purchasing
sutherj@co.shelby.tn.us
jimg@skookum.or
g
wilderr@talgov.co
m
dean_bailey@teco
m-inc.com
Page 30 of 35
Trust us to be there.
September 1, 2005
City of Puyallup, WA.
CCG Systems, Inc.
Town of Cary
NC
Juan Vega
Fleet Services
Manager
Town of Chapel Hill
NC
Brady Moore
Fleet Manager
Town of Flower Mound
TX
Deats Stewart
Town of Greenwich
CT
Betty Linck
Town of Matthews
NC
Bob Fletcher
Fleet Manager
(704) 845-3075
Turlock Scavenger
Company
CA
Sam Paulissian
Chief
Information
Officer
(209) 668-7274
x107
United States Capitol
Police Department
DC
Kenneth Meadows
Fleet Manager
(202) 484-1659
University of Iowa
IA
Dave Ricketts
Director of
Transportation
(319) 335-8628
University of Kentucky
KY
Ted Walker
Maintenance
Superintendent
(859) 255-2648
x859 255 0489
University of Michigan
Grounds and Waste
Management
MI
Kristen Miller
Admin Asst
(734) 936-3309
kamiller@umich.e
du
University of Minnesota
MN
Bill Roberts
Director of
Transportation
(612) 625-8020
rober029@tc.umn
.edu
University of NebraskaLincoln
NE
Patrick Barrett
Director of
Transportation
Services
(402) 472-7766
pbarrett@unl.edu
University of Northern
Iowa
IA
Dennis Hayes
Operations
Administrator
(319) 273-7653
dennis.hayes@uni
.edu
University of Oklahoma
OK
Pamela Scott
Fleet
Administrator
(405) 325-1795
pscott@ou.edu
University of Virginia
VA
Bobbie
McClemens
Business
Manager
(434) 924-7231
Ventura County
CA
Tony Patton
Manager
(805) 388-4570
Virginia Beach Public
Schools
VA
Bob Clinebell
Fleet Manager
(757) 437-4900
rclinebe@vbschoo
ls.com
Virginia Tech Motor Pool
VA
Gene Reed
Fleet Manager
(540) 231-9927
wereed@vt.edu
Volusia County
FL
Michele Amengual
Acting Fleet
Manager
(386) 254-1595
x1850
Washtenaw County
MI
Ed Holley
Supervisor
(734) 971-9988
mamengual@co.v
olusia.fl.us
holleye@ewashte
naw.org
Williamsburg JCC Public
Schools
VA
Randy Pingley
Director of
Transportation
(757) 565-1566
Williamson County
TX
Mike Fox
Fleet Manager
(512) 943-3349
York County
VA
Mark Bellamy
Fleet Manager
(757) 890-3844
Fleet Services &
Materials
Manager
Fleet Director,
CFM
(919) 469-4098
(919) 968-2800
x109
(972) 724-4812
(203) 869-0532
juan.vega@towno
fcary.org
bmoore@townofc
hapelhill.org
deats.stewart@flo
wer-mound.com
blinck@greenwich
ct.org
bfletcher@matthe
wsnc.com
spaulissian@turlo
ckscavenger.com
kenneth_meadow
s@cappolice.senate.gov
davidricketts@uiowa.ed
u
twalker@uky.edu
blm3q@virginia.e
du
tony.patton@mail
.co.ventura.ca.us
pingleyr@wjcc.k1
2.va.us
mfox@wilco.org
bellamy@yorkcou
nty.gov
Page 31 of 35
Trust us to be there.