Introduction
…………………………………
Established in November 1999 by the Managing Director, Noel
Abraham, Duncan Security has the distinction of having an
entirely South African private security industry pedigree. Prior
to establishing this company, Noel Abraham had accumulated
extensive experience in the security industry through the
manufacture
and
installation
of
quality
barrier
security
products. Duncan Security was borne out of a desire to deliver
a security service that meets the specific needs of the client,
be that physical security barriers or manned security services.
The Duncan Security COMPANY VISION is a simple one. We
wish to be recognised as the medium sized security company
of choice to the commercial, industrial and private market
sectors within the greater Ethekwini Municipal Area. We
believe that this is possible through the efficient delivery of a
personalised and effective security service.
In keeping with our pragmatic approach to business our
COMPANY MISSION is to achieve a level of sustainable
commercial
success,
measured
growth
and
ongoing
competitiveness in the security industry by recognising the
value of the clients we already have and always striving to
exceed their expectations. We additionally wish to contribute
positively in building a non-racial, non-sexist South Africa
within
an
organisational
framework
which
will
create
opportunities for, and encourage the personal development of
all of our employees.
COMPANY PROFILE – PAGE 2 of 9
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Registration
Information
…………………………………
Company Reg No:
93/032960/23
VAT Reg No:
4020184547
Income Tax Reg No: 9087267200
PSIRA Reg No:
6092660
Registered Address: 8 – 12 Peak Street
10 Chatsworth Industrial Park
Business Partners
Chatsworth
Contact Person:
Noel R. Abraham : Managing Director
Telephone:
+27 (31) 402 0661/2
Fax:
+27 (31) 402 0750
Email:
info@duncansecurity.co.za
COMPANY PROFILE – PAGE 3 of 9
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED
Business Concept
…………………………………
As an owner managed business it is our practical hands on
approach backed up by 21 years’ experience in business,
which is our competitive advantage. In simple terms, we know
the business, we know the people and we know all of the
“tricks of the trade.” Against this backdrop and with the
appreciation that ultimately it is our people, who through their
behaviour determine the measure of our success, that Duncan
Security recognises the need to employ a most stringent
RECRUITMENT AND SELECTION procedure. As a labour
intensive operation it simply makes good business sense to
actively seek out
the most
competent
and
responsible
personnel.
The foundation of our employment program is a strategy of
ongoing
recruitment.
It
is
no
secret
that
all
security
companies draw their personnel from the same pool of
candidates. At Duncan Security we have opted for an
alternative approach – we make a point of identifying suitable
employment candidates in their working environments.
In other words we run an ongoing campaign to recruit security
officers who are currently employed and who we have
identified as displaying the qualities that we regard as key
employment criteria.
COMPANY PROFILE – PAGE 4 of 9
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This includes criteria such as appearance, physical presence,
verbal communication skills, attitude etc. We find that these
attributes are in most cases a better indicator of the
individual’s actual ability than is his “formal” training. In fact
we place very little value in PSIRA Grades.
If nothing else our practical experience in the private security
industry has taught us that there is no way that a one week
training course is sufficient to equip a security officer with the
skills he will require to carry out his duties to the standards
we demand. It goes without saying of course that our
selection
process
ensures
compliance
with
all
relative
legislation, our approach however we believe is more realistic
than the industry norm. Give us a man with the right set of
physical, psychological and personal attributes, and we will
give him the support, the skills and the confidence that will
enable him to carry out his duties in a manner that
consistently exceeds client’s expectations.
At Duncan Security we are committed to the TRAINING &
DEVELOPMENT
of
employees
on
an
accelerated
basis
through an effective training and a skills transfer program. We
acknowledge that training and development is important in
the achievement of the objectives of our organisation because
it is only through training that employees gain skills, abilities,
knowledge and attitudes on how to perform more effectively.
More than anything we consider training as an investment in
human resources that provides many important benefits and
returns to our company; certainly, we recognise that training
and development serves the business by performing a number
of important functions, including improving the standard of
performance;
COMPANY PROFILE – PAGE 5 of 9
updating
employee
skills;
promoting
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED
job
competency; enhancing problem solving abilities; preparing
employees
for
promotion
as
well
as
orientating
new
employees prior to deployment.
In practical terms our training and skills transfer procedure
includes
three
specific
inter-related
phases:
(1)
Needs
Assessment, (2) The Training and Skills Transfer Program and
(3) Performance Review
We regard each phase as important for successful training and
development and none, as such, can be omitted. In line with
our organisational mission we also acknowledge and accept
that training and development includes a balance of both “on”
and “away” from the job activities and to this end individual
programmes are created to build on current strengths and
weaknesses, career potential and personal needs of each
individual.
More than just an indication of how successful our training
programs
are,
the
ongoing
evaluation
of
individual
performance is the veritable keystone of our SERVICE
DELIVERY STRATEGY.
Many organisations refer to this component of their business
as their “Quality Program”, and it is characterised by reams
upon reams of paper, buried deep inside of which one might
find the good intentions with which they initiated the process.
At Duncan Security we don’t like to wrap good intentions in
red tape.
Our service delivery strategy is clear-cut. We enter into a
service level agreement (SLA) with our clients.
COMPANY PROFILE – PAGE 6 of 9
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED
This agreement describes in detail the duties of each security
officer as well as the service delivery expectation of the client.
On a daily, weekly & monthly basis we assess whether we are
“Not
Achieving”,
“Achieving”
or
“Exceeding”
client
expectations.
In the event of a non-achievement of client expectation we
initiate a Corrective Action process. In this regard our
objective
is
to
take
action
to
eliminate the
cause
of
nonconformities in order to prevent a subsequent recurrence.
If, during our ongoing assessment process, we identify a
potential non-achievement of client expectation, we initiate a
Preventative Action process. The objective is to take action
to eliminate the cause of potential nonconformities in order to
prevent their occurrence. Preventative actions are applied
appropriately to the effects of the potential nonconformities
encountered.
In the event of the recognition of the exceeding of client
expectation we initiate a Reward process. In this regard our
objective is to take action to understand the reason for
exceeding client expectation so as to reward those that may
be deserving of accolade.
COMPANY PROFILE – PAGE 7 of 9
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED
Black Empowerment
…………………………………
From the outset Duncan Security has adhered to the following
affirmative action objectives:

To be a 100% Black Economically Empowered company.

To
ensure
that
management
structures
are
fully
representative of the community.

To
ensure that
all
supervisory
staff are
permanent
employees in addition to contractual requirements.

To ensure that the majority of the workforce is black,
taking cognisance of contractual specifications.
COMPANY PROFILE – PAGE 8 of 9
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED
Professional
References
…………………………………
While we are proud of our achievements and confident of our
ability to effectively service the needs of all of our clients, we
accept that in the service industry all that really counts is how
our clients rate our service. In this regard we invite you to
contact the following organisations in order to verify our
credentials:
COMPANY PROFILE – PAGE 9 of 9
© DUNCAN SECURITY 2013 – ALL RIGHTS RESERVED