EXAMPLES OF ANNUAL WORK GOALS IN THE PERFORMANCE PLAN 1. Examples for a research related role (professional staff) Section 2 - Annual Work Goals Annual Work Goal 1: Support research by creating a comprehensive, up-to-date and functional research area website. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal End-of-year Progress Report To be completed prior to the end-of-year review A research area website is online by 31 October 2011 and fully operational by 31 January 2012. The website includes all relevant information and is reviewed and updated according to requirements. Section 2 - Annual Work Goals Annual Work Goal 2: Provide efficient research assistance to the group by ensuring research activities are carried out in an accurate and timely manner. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal Research and related activities are carried out within the supervisor’s requested timeframe. Overall errors are minimal and are kept to less than 5%. End-of-year Progress Report To be completed prior to the end-of-year review 2. Examples for an IT related role Section 2 - Annual Work Goals Annual Work Goal 1: Improve the level of support provided in the management of complex issues by reviewing the support hierarchy and introducing a new support system. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal End-of-year Progress Report To be completed prior to the end-of-year review The turnaround time for resolving 2nd tier issues is reduced to 1.5 days by December 2011. Client satisfaction has increased (as evidenced through feedback or customer surveys). Section 2 - Annual Work Goals Annual Work Goal 2: Establish an environment of open communication and information sharing. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal A confidential online survey is developed and distributed to staff in the area to determine the factors prohibiting open communication and information sharing (by 31 March 2011). Results of the survey are collated and a strategy for promoting better communication and information sharing is submitted to the supervisor (by mid-year review period). Monthly meetings are held across all teams and work areas to discuss issues and share information. End-of-year Progress Report To be completed prior to the end-of-year review 3. Examples for a finance-related role Section 2 - Annual Work Goals Annual Work Goal 1: Promote sound financial management by developing a proposal to eliminate negative expenditure. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal End-of-year Progress Report To be completed prior to the end-of-year review Hold discussions with the School Finance Officer and other Resource Managers and relevant stakeholders to develop an initial proposal by August 2011. Undertake research to identify any legislative limitations and/or best practice examples that could be applied to the proposal. Section 2 - Annual Work Goals Annual Work Goal 2: Provide an efficient and reliable accounts payable processing service. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal The number of processed accounts payable requests has increased to 100 per day. All accounts are payed within the required timeframe and are managed on a daily basis. Data entry errors are decreased by 5% by the end of the year. End-of-year Progress Report To be completed prior to the end-of-year review 4. Examples for a human resources role Annual Work Goal 1: Improve the level of advice and support provided to management on human resources issues by promoting open lines of communication. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal End-of-year Progress Report To be completed prior to the end-of-year review Regular discussions are held with leaders in the area to heighten awareness of human resources policies and procedures. Advice on human resources policies and procedures is accurate and timely. Leaders in the area are aware of new/ revised human resources policies and procedures and how to apply them. Section 2 - Annual Work Goals Annual Work Goal 2: Improve the level of accuracy and efficiency of the transactional activities of the HR team. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal Reappointments are processed within 2 weeks of requests being placed. The team’s transactional entries are accurate and entered within a timely manner. Regular meetings are held to discuss staffing requirements with supervisors ensuring enough forward planning to maintain acceptable staffing levels. End-of-year Progress Report To be completed prior to the end-of-year review 5. Examples for a supervisor role Annual Work Goal 1: Improve overall performance of direct reports by fostering positive working relationships and encouraging professional development. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal End-of-year Progress Report To be completed prior to the end-of-year review All direct reports have completed performance plans for 2011 and met all review requirements during the year. All direct reports have undertaken professional development during the year in accordance with the agreed Career Aspirations and Development goals in this performance plan. Regular meetings are held with each direct report to provide and receive feedback. 6. Examples for an administrative role Annual Work Goal 2: Contribute to the overall improvement of administrative processes within the department/division/unit. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal Contractor agreements are filed accurately and all information entered and maintained in SAP. The work unit’s hard-copy and soft-copy filing is accurate, intuitive and documents are easy to locate. End-of-year Progress Report To be completed prior to the end-of-year review Annual Work Goal 2: Provide accurate and efficient administrative assistance to the management team of the department/division/unit. Specific targets for achieving this goal How will you know if you have achieved your goals? Where relevant, include timelines for each goal Basic reports, meeting agendas and correspondence are prepared in a timely and accurate manner. All correspondence is developed and sent within the specified timeframes. Email or telephone queries are responded to or delegated within 24 hours of receiving the query. End-of-year Progress Report To be completed prior to the end-of-year review