Date
Dear Project Client,
The ITGS Project is designed to allow an ITGS student to work closely with a client to develop an IT solution for a real problem and implement it. The process is designed to mirror how a client works with a commercial IT developer. It is important that the student regularly discusses the progress on the product with you throughout the process to ensure that the end product meets your needs.
To assist with this process the attached schedule has been developed to show the various stages for the project and how the client is involved at every stage. There is a column for your signature and date to indicate when each stage has been completed. The description is provided for your information and it is the student’s responsibility to meet with you with the information that is described.
I have set the Final Due Dates to ensure that the ITGS Project is completed on schedule. All stages need to be completed on or before these dates. Please keep this copy of the the letter and schedule. The student will keep the duplicate signed version of the schedule and submit it with his project.
Please sign the Client Agreement below to indicate that you will be a client for the ITGS project. If you have any questions about the requirements for the ITGS project or concerns at any time during the development of the product, please do not hesitate to contact me or _______________ (student’s name).
Thank you for your support for the ITGS Project.
Sincerely,
__________________________ (ITGS teacher’s signature)
Type the ITGS teacher’s name here.
Telephone/cellphone number
Email
IT Developer Agreement (ITGS Student)
I hereby agree to be the IT Developer for the ITGS Project and will be able to meet with ________________
(client’s name) as indicated on the Project schedule below. I agree to develop a product that will meet the client’s needs based on required information as described in the ITGS Guide and “Guidance on the appropriateness and complexity for an IT solution” and meet the required deadlines.
__________________________ (student’s signature)
Student’s name ______________________
Telephone/cellphone number ______________________
Email ______________________
Client Agreement
I hereby agree to be the client for the ITGS Project and will be able to meet with ________________ (student’s name) as indicated on the Project schedule below.
Client’s signature ______________________
Telephone/cellphone number
Email
______________________
______________________
Stefanics 2010

Activity
Informal
Contact
A:
Initial
Investigation of the Problem and Interview
B:
Analysis
C:
Project
Schedule
D:
Product Design and client’s signature on the Product
Design Form
E
Product
Development and on-going consultation with the client as the product is developed
F
Product evaluation and future product development
G
Handover
Description
(A-D also reviewed by the ITGS teacher before the student can begin to develop the product and has set the Due Date for each stage.)
Student and client informally meet to discuss the ITGS Project.
A date is arranged for an interview.
Interview is held with the client regarding the problem and requirements and possible solution. Recording methods for the interview could include: written record of the interview (either a summary or transcript) signed and dated by the client, a sound file, a video, or an exchange of emails that may be supported by a questionnaire.
The following key questions should be considered in the interview:
• What is the problem?
• What is the present situation?
• What are the inadequacies of the present situation?
• What IT solutions could be used to solve the problem?
The client has reviewed the analysis consisting of two parts:
• A completed requirements specification
• Justification for the proposed solution
A plan is discussed with the client based on the research into the proposed IT solution and factors involved (stakeholders, software, hardware, network requirements, data, input and output, processes and policies). The plan addresses:
• key events in planning, designing, developing, testing and implementing the product in the form of a timeline
• any other issues that may arise which may affect the development of the product.
The Product Design form is discussed with the client. It should include:
• design methodologies appropriate to the type of IT product being designed
• different levels of draft design, such as the overall structure as well as the internal layout of the product itself. This can also include investigation into specific elements used within the product (such as fonts, graphic elements, effects)
• identification of a range of appropriate resources and techniques required for the development of the product
• evidence of a test plan that addresses the main areas of functionality of the product
• signature of the client to develop the product on the
Product Design form
During the product development there must be on-going consultation with the client. The final report will contain a detailed account including:
• The structure of the product and why it is appropriate
• Complex techniques used including screenshots, in the development of the product, and reasons why they are appropriate for the IT solution.
• Additional technical information, if appropriate, that will support the functionality of the product, such as web hosting or security information
Any reference material such as templates, program code, applets or other materials that have been used or modified must be acknowledged.
The first part of this section of the report addresses the evaluation of the product by the client, including any feedback and any problems identified. The second part makes recommendations for the future development of the product. The student will use the client feedback and the evaluation of the specific performance criteria to recommend possible future developments to the product. These recommendations should succinctly explain how possible future developments of the product will be of benefit to the client and/or other stakeholders. Methods such as a written record of the interview (either a summary or transcript) with the client’s signature, a sound file, a video, or an exchange of emails that may be supported by a questionnaire.
Technical requirements for submission of the product
The product is turned over to the client with the necessary documentation and training to use and maintain the product.
Final
Due
Date
Client
Signature and Date no signature
Stefanics 2010