Technology Master Plans – An Update
October 2004
In June of 2001, the College hired the Tech Ed group to facilitate the
development of a new Technology Master Plan. This plan was created in
compliance with the mandated reporting element of the Telecommunications and
Technology Infrastructure Program (TTIP) program. The breadth of the study
was broad and was intended to be effective as a five-year effort. The
Instructional Technology group decided that the plan had a significant focus
away from the effective deployment of technology in the classroom and for
Distance Education. Therefore, in 2002 that group developed a separate
Educational Technology Plan. Revision and update of this plan is in underway
under the administration of the MSJC Information, Communication and
Technology Committee (ICTC).
The Institutional also developed technology goals as part of the Institutional
Master Plan 2000-2005 and again as part of the Institutional Master Plan 20042009. The goals developed in these plans are generally without levels of
specificity because technology and needs change rapidly, and in recognition of
fluctuation in funding levels. However, the Institution has remained committed to
deploying leading-edge technology services at the most expedient level possible.
Accomplishments under the Previous Technology Master Plan
The College’s Technology Plan in Support of the Telecommunications and
Technology Infrastructure Program was adopted in 2001. Under that plan, the
College put in place a number of successful and critical technology initiatives.
Virtually all of the goals and objectives stated in this plan have been met. Once
completed, some of the goals and objectives needed no further attention.
However, many goals, even though they have been substantially accomplished,
put in place a maintenance requirement for the ongoing success of the College.
Listed below is a brief recap of the successfully completed goals and objectives
from this Technology Plan.
Specific Goals and Objectives
Outcome
Goal 1. The College will provide sufficient
technology infrastructure and, most
importantly, appropriate staffing resources
through hiring and training to adequately
serve and respond to the needs of a diverse
student population, as well as the faculty
and staff of MSJC.
Improve tec
Improve technology services and training by
first prioritizing the hiring and training of
adequate staff resources throughout MSJC.
Upgrade f Upgrade the fiber optic lines at the
MinifeeValley campus, replace core switches
on both campuses, and coordinate with
Verizon to upgrade connectivity overall.
Create campus-wide training program for use
of e-mail and other web-based college
services.
Upgrade phone system to include voice over
3/6/2016
The College has made continuous effort to appropriately
prioritize staffing requests. Both the Information
Services and the Instructional Technology Support
divisions have grown in personnel. I.S. has one more
programmer and one additional telephony administrator.
Recognizing the necessity of ongoing training, the
District did not freeze training funds.
In the fall of 2003, the College embarked on an
implementation of a CISCO backbone associated with
an upgrade to a complete CISCO VoIP telephony
solution. This effort refreshed core switches and
enabled reconfiguration of fiber paths at Menifee,
alleviating intra-campus bandwidth issues. As part of
the CCC Cenic backbone upgrade, the District upgraded
to DS3 connectivity to the internet. Utilizing an
educational technology grant from Verizon, the District
upgraded to ATM There
Staff shortages and the withdrawal of TTIP HR
Development funds forced a temporary halt to the
training component of the Helpdesk/Training
Coordinator duties. Admittedly, it is necessary to
restore this effort.
Completed.
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IP, plus new consoles and system wide Caller
ID.
Invest in acquisition and campus distribution of
assistive technologies for disabled students
Consolidate technical support services
including the hiring and training of dedicated
support specialists for DataTel applications,
and establish a systematic prioritization and
tracking methodology for technical support
queries.
Goal 2: The College will complete
integration, training and full utilization of its
Datatel system, and proceed with
expanding the system into the Windows
and Internet environments
Convert all existing administrative and student
services applications where applicable over to
appropriate DataTel Colleague modules.
Examine Colleague Application Support Team
(CAST) membership for appropriate inclusion
of new module membership; hire and train as
necessary
Expand Internet functionality to include student
access.
Complete the user interface transition to the
Windows environment.
3/6/2016
Given the outcome of the Tech Plan II study, MSJC did
invest in additional assistive technologies. (SG:
research what those are, ask Fred Frontino regarding
additional
Both Information Services and Instructional Technology
Support utilize the Track-It system as a prioritization and
tracking tool for technical support issues. The
consolidation of support services has been discussed
and, at present, not implemented. Upon analysis, the
merger of two groups with distinct job requirements and
skill sets is unlikely to better serve the District.
MSJC remains fiscally dependent upon the Riverside
County system for budget and payroll. The county
converted to a web-based budgeting system, Galaxy, in
2003, and no interface has been investigated.
Counseling applications for Degree Audit and Student
Educational Planning are undergoing custom revisions
in 2004 to make the systems more user friendly and to
promote effective use by the Counseling department.
The Human Resources department made the decision
to utilize the Galaxy personnel system and the data
input into Colleague, not automated, supports MIS
processing and faculty assignments.
Module leadership and membership in CAST has been
developed around functional areas. The group meets
once/month. There is budgetary support for module
training.
Access points have been added in the Enrollment
Services area for access to online student services. In
2004 the College is implementing the Blackboard portal
and associating it with student email accounts and
increased communication to students.
Information Services brought all desktops from a variety
of Windows operating systems to Windows XP as a
standard, allowing training, support and usability to
center around one platform. The ICTC serves as an
administrative body to set minimum standards for
desktop computers.
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Goal 3. The College will provide the
technology infrastructure, hardware and
software, staffing and training, and
management to ensure the successful
operation and growth of the use of
instructional technologies at MSJC.
The Educational Technology Committee (ETC)
embarked upon writing its own technology master plan
that addresses all Objectives in Goal 3.
Create more lab space, including open lab
access, and an additional network lab.
Ensure sufficient equipment, technologies, and
staffing for all labs.
Develop and implement a five year plan to
convert classrooms to “smart classrooms” with
appropriate equipment, connectivity, and
presentations technologies.
Hire a full-time distance learning coordinator for
Blackboard training and support
Create a position for Dean for Academic
Computing to manage and coordinate all
aspects of instructional technology.
Goal 4. The College will develop a new Web
policy to encourage and exploit the new
Web based portal technology from
CampusCruiser.
Revise MSJC Web policy.
Revise role of the Web coordinator to reflect
new reality for the CampusCruiser era.
3/6/2016
Refer to MSJC website:
http://www.msjc.edu/webstandards/web_guidelines.html
Campus Cruiser was dropped January of 2002 because
the pricing model changed, the price increased, and
there was no supporting budget. In 2004 the College is
implementing the Blackboard portal and Student Email
accounts. An accountability model in support of
Blackboard information will be implemented. All data
represented on the web site will be assigned to specific
areas to ensure the data is not stale.
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