File - Desktop Support Engineers

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Name

Address

Mobile :

Email :

OBJECTIVE

Results oriented professional engineer offering strong consistent education and experience base.

Records of success in developing, sustaining and leading various projects. Works well as a team leader & player; driven to support fellow team members in achieving higher goals.

TECHNICAL SKILL

Platforms ­ Windows 2000/XP

­ Solaris 10

­ Red Hat Linux

Languages ­ C++

­ Core Java

­ Exposure to UNIX Shell Scripts

Tools ­ Visual Studio 6.0/7.0

­ Eclipse based proprietary tools

­ Rational Clear Case 6.0

­ Klockworks

­ JTest

­ PIX CISCO firewall Device Hands-on experience

­ RFC 1035

­ RFC 1995

­ RFC 1996

­ RFC 2136

­ RFC 2782.

CERTIFICATION COMPLETED

CCNA (Cisco Certified Network Associate) : Mark scored 954 out of 1000 (95%)

CISCO ID : CSC010914560

PROFESSIONAL EXPERIENCE

HCL Technologies Pvt. Ltd., Chennai [Jan 2004 – Present]

Total years of experience

­

3 years

Aug 2006 – Present.

RESPONSIBILITY : Lead Engineer – C++ /Java Development.

Served as lead for the Java Based project to automate Basic Acceptance Test (BAT) that is ran against daily builds. Sustaining C++ Development Project of CISCO, named Cisco Network

Registrar, which is a full-featured DNS/DHCP system that provides scalable naming and addressing services for service provider and enterprise networks. Cisco Network Registrar dramatically improves the reliability of naming and addressing services for enterprise networks. For cable ISPs, Cisco CNS Network

Registrar provides scalable DNS and DHCP services and forms the basis of a DOCSIS cable modem provisioning system. Good knowledge in DNS protocol and has exposure to DHCP, TFTP Protocols.

KEY ACHIEVEMENTS:

 Analyzed the tool to be used which includes Eclipse, Junit, Jtest and finally settled down with Cisco

Proprietary tool Aidan which is a wrapper over Eclipse.

Developed the Test plan and suites for various features in DNS (Domain Naming Server).

Designed the framework and developed test suites for testing Domain Naming Server (DNS) using

Java.

Developed and designed the email framework, which will send email once the test run finishes with the elaborate results about the test run and upload necessary logs.

 Developed the script and cron files to automate BATS.

 Single-handedly worked on the Integration testing of BAT (Basic Acceptance Test), integrating and testing various modules.

BATS run against the following platforms - NT , Linux RHS , Linux RH3, Suse , Solaris , GSS (DNS

Load Balancer of Cisco)

 Has sound knowledge in DNS protocol.

 Comfortable with the following RFC (Request for comments) standards of IEEE on DNS protocol -

RFC 1034 , RFC 1035 , RFC 1995 , RFC 1996 , RFC 2136 , RFC 2782 .

 Has exposure to basic stuffs of DHCP protocol and TFTP protocol and to some extend cable modems.

 Worked on bug fixing in DNS module.

 Used klockworks for Static Analysis for the past 4 months.

 Acting as a Quality representative for the team and responsible for quality assurance and control.

 Worked on leading role in analyzing various competitor products of CNR and preparing a reference study document.

Jan 2004-July 2006:

RESPONSIBILITY : Software Engineer (Jan 2004 – July 2006)

Sustained (Bug Fixing & feature enhancement) and development support for customer for a web based product (Cisco’s Firewall Management Center) to manage the CISCO Firewall device. The Cisco

Works Management Center for Firewalls provides centralized management of access rules, Network

Address Translation (NAT), intrusion detection, and VPN on Cisco firewalls. It supports centralized management of nearly any Cisco firewall security network including remote access; demilitarized zone

(DMZ); small office or home office (SOHO); voice, storage, and wireless networks; Internet security; and management security provider scenarios.

KEY ACHIEVEMENTS:

 Worked on 4 major releases of the product resolving customer found critical bugs and enhancement request.

 Has sound experience in providing Development support for various customers of our product for 2 years.

 Good at debugging and problem solving.

 Comfortable with firewall concepts.

 Has hands-on experience in configuring and working with PIX Firewall Device of CISCO.

 Extensively used IBM Rational clear case (6.0) for version control.

 Worked closely with release engineering team.

 Good with VC++ compiler.

TRAINER (ON JOB TRAINER):

One of the Trainer on PIX firewall within the Organization (Used to handle half a day session)

One of the Trainers on Advanced C++ within HCL. Used to conduct C++ training every 45 days.(Used to handle half a day session)

Has sound experience in mentoring new joiners

Active member in doing evaluation and handling 'Question and Answer' Session for Campus recruits.

Active member in Interview Selection process for core java and C++.

ONSITE EXPERIENCE

AWARDS & ACCOLADES

 By HCL Technologies Ltd in January 2006

­ Award of Appreciation for sustained focus on customer satisfaction and quality of

deliverables

 By HCL Technologies Ltd in February 2007

­ Award of Appreciation in recognition for excellence in mentoring.

 By HCL Technologies Ltd in October 2007

­ STAR of the month for the outstanding performance in October 07.

SPARC awarded by Cisco Manager for handling P1 customer case continuously for 8 hours.

SPARC awarded by Cisco Manager for about 4 product releases.

EDUCATIONAL QUALIFICATION

B.E in Electrical & Electronics Engineering (1999-2003)

Percentage of Marks

Institution

HSC, (1998 – 1999)

: 78.64% (April 2003)

: Government College of Engineering and Technology, Tirunelveli

Percentage of Marks

Institution

SSLC, (1996 – 1997)

: 94.3% ( April 1999)

: Little Flower Higher Secondary School, Nagercoil

Percentage of Marks

Institution

: 94.6% ( April 1997)

: Little Flower Higher Secondary School, Nagercoil

PERSONAL EXPERIENCE

Languages Known

D.O.B

Passport No

: Tamil & English

: 09-05-1981

:

Personal Strengths

 A positive attitude towards learning new things

 Highly self motivated and problem solving abilities

 Possess strong interpersonal, communication & analytical skills

 Ability to analyze and achieve key results for company

 Employs perseverance, effective communication and organizational skills in overcoming obstacles and achieving professional goals

Hobbies

 Listening to music

 Reading books

 Surfing the net

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