Contents
I.
General Information
 Common Clerk Tasks
1
 Policies
2
 Room & Board
 Salary & Schedules
II.
3
4
Resources
 Headquarter Notebook
4
 Head Clerks
4
 Supplies
5
 Registration Manual
5
 Reunion Program/Reunion 2011 website
5
 Alumni Affairs
5
III. Planning Ahead
 Starting Early
5
 Beverages
6
 Rental/Supplies Delivery
6
 Decorating/Organizing Class Headquarters
7
 Transportation
7
IV. Alumni Arrival
V.
 Registration
7
 Housing Assignment
8
 Accounting
8
Wrapping-Up
9
VI. Frequently Asked Questions
9
VII. Staff Contact List
11
I. General Information
COMMON CLERK TASKS
This list is meant only as a general guide for clerk tasks. Typically one or two clerks are responsible for
certain tasks each day in order to have adequate coverage and consistency.
TUESDAY/WEDNESDAY
 Pick up class or group van(s)
 Inventory rentals when they are delivered
 Store run for incidentals (coffee items, paper
products, poster supplies, etc.)
 Inventory & store soda/juice/water/beer/wine when
it is delivered
 Refrigerate “significant food” trays delivered by
Cornell Catering
 Become familiar with the building
 Set up registration area
 Review headquarters notebook
 Set up kitchen area
 Review class/group/university reunion schedule
 Set up refreshment center (cups, tubs, plastic ware,
 Get to know the residence life housing contact &
napkins, etc.)
housing assignment staff
 Set up a system for tracking rentals
 Get money ready for evening pick up
 Set up recycling area
 Review and learn the bus schedule for class or
 Set up message board, athletic board, etc.
 Set up an information area for handouts, posters,
etc.
 Set up a lost and found area
group events
 Determine where the bus stop is at or near HQ
 Check class or group dining sites two hours before
each function
 Get the web-based registration up and running
 Print off list of all-alumni lunch ticket preregistrations
 Print off nametag list

Registration/Check-in

Hand out welcome packets

Give parking directions/help unload
 Print names on buttons
 Put together welcome packets
 Decorate headquarters
 Make signs & hang posters
 Get the petty cash & accounting system ready
 Order dinner to be delivered to headquarters
 Attend a computer registration training session
(offered Tues. afternoon and Wed. morning)
 Check tables, chairs and tent at HQ, if applicable,
to ensure they’re set up properly
THURSDAY
 Staff registration desk from 10:00 a.m. to 1:00 a.m.
THROUGHOUT THE WE
outside of headquarters

Help carry luggage inside
FRIDAY
 Staff registration desk from 7:00 a.m. to 1:00 a.m.
 Take perishable and non-perishable donations to
FDN loading dock
 Check beer/wine supply
 Return class or group van(s)
 Check soda/juice/water/food supply
 Turn in timesheets at Alumni headquarters when
 Check cups/ice supply
 Check class or group dining sites two hours before
each function
 Print off lists of classmates who have arrived and
post
 Get money ready for evening pick up
SATURDAY
 Staff registration desk from 7:00 a.m. to 1:00 a.m.
 Enter into database all outstanding walk-in
registrations by 2:00 p.m. sharp
 Check class or group dining sites two hours before
each function
 Check beer/wine supply
 Check soda/juice/water/food supply
 Check cups/ice supply
 Get money ready for evening pick up
SUNDAY
 Staff registration desk from 7:00 a.m. to 12:00
noon
 Help transport luggage
 Gather and inventory all rentals
 Gather items that can be donated
 Take appropriate items (headquarters supply box,
donations, etc.) to Alumni headquarters
 Inventory beer/wine, which will be picked up and
credited
 Lock up rentals and supplies that will be picked up
later
 Process all accounting items
 Write down any final notes for Alumni Affairs
contact
 Take down banners and all signs
 Clean up class or group garbage
 Gather lost and found items and give to Campus
Life’s Housekeeping staff
done and your Chairs have released you.
POLICIES
Conduct
Although your assigned class or group pays your wage, you are officially on the university payroll
and represent both Cornell and the Office of Alumni Affairs. Therefore, you are expected to
conduct yourself appropriately.

Exhibit professional conduct and a consistent customer-service attitude.

Prioritize your Reunion commitment above all else.

Show up on time for your shift

Work hard throughout the weekend and take seriously each responsibility you are
assigned.

NOT A TIME TO BE ON FACEBOOK, TWITTER OR TEXTING– THIS IS A PAYING JOB
WITH VERY HIGH EXPECTATIONS
Personal agendas and egos have no place during the Reunion weekend.
Attire
Attire should be comfortable but not sloppy or skimpy. Shorts, polo shirts, and sneakers are fine
if they contribute to a neat appearance. It is also a good idea to bring one dress outfit in case
you are asked to help at a more formal function. Some classes or groups may buy you shirts to
wear for quick identification.
Training
Clerks are required to attend three mandatory meetings before Reunion. These meetings are a
prerequisite to clerking—no exceptions.

Clerk orientation meeting April 15, 2013 in Biotech Atrium & G10 or Tatkon

Computer training June 4, 2013 or June 5, 2013 in Mann Library 112

Clerk/chair Reunion briefing June 5, 2013 in Appel Commons Multipurpose Room
Alcohol
The university imposes a very strict alcohol policy throughout Reunion weekend. In
addition, per Tompkins County law, alcohol service must cease at 1:00 a.m. The
Office of Alumni Affairs further dictates that clerks may not consume alcohol
while on university property at any time during the weekend—regardless of
your age and whether or not you are working. Clerks are not welcome at the
Arts Quad Tent Parties and are not permitted to attend Reunion Zero. Any clerk
found to be drinking will be dismissed immediately by our office.
One or two clerks who are 21 years or older will be assigned to handle cases of beer and liquor
and to oversee the class headquarters bar. Clerks are not to serve as bartenders—alumni will
self-serve. Clerks under the age of 21 cannot handle alcohol during the weekend.
Child Care
University restrictions regarding childcare state that classes and groups cannot provide childcare
in headquarters. Although headquarters may have a lounge set aside for children, children
under the age of 16 must be accompanied by an adult (a designated caregiver who is at least
16 years of age) when on campus. If you have alumni abusing this restriction, alert your
Reunion chairs and Head Clerk and let them handle the situation. If you are asked by an
alumnus to watch their child, even if just for a moment, you must politely refuse and explain that
you are not allowed to do so.
Disciplinary Action
If, for any reason, there are complaints about a particular clerk, we will not hesitate to consult
with the Reunion chairs and take appropriate action, including dismissal, if necessary. If this
occurs, the clerk will be compensated only for hours worked.
ROOM and BOARD
Alumni Affairs will provide housing from Tuesday through Saturday for any clerk who requests it.
It is highly recommended that clerks take advantage of this service, even if you live adjacent to
campus because it will make your life easier during the weekend. You will be asked in advance,
and you must notify us if your housing plans change so we can reserve a room for you or cancel
your reservation. Clerks may be asked to share a room with another clerk.
Arrival
A list of clerks who plan to arrive early will be submitted to Conference Services staff. We will
need to know specifically if you are arriving on Tuesday or Wednesday. You will pick up your
room key at RPCC (Jessup Road entrance). The desk will be open from Noon-9:00 p.m. on
Tuesday and from 10:00 a.m.-10:00 p.m. on Wednesday. If you cannot make it to RPCC during
these hours, you will need to follow the directions posted at RPCC regarding after-hours entry.
Every effort will be made to house you at your class or group’s headquarters, but this is not
always possible and will not occur for clerks assigned to the Statler.
Packing List
Campus Life will provide pillows, bedding, and a daily towel exchange, but
be sure to bring your own alarm clock and other “bear necessities”!
Meals
Your assigned class or group will provide meals that fall within your scheduled work period, but
they are not expected to provide meals when you are off-duty. Meals should be discussed with
your chair(s) before the weekend.
SALARY and SCHEDULES
Wages
First-time clerks will be paid $8.75 per hour and an overtime rate of $13.13 per hour.
Experienced clerks’ salaries will begin at $9.25 per hour with an overtime rate of $13.88 per hour
depending on years of service. Merit-based bonuses ranging up to $250 are given at the
discretion of your Reunion chair(s).
Paychecks
Paychecks can be directly deposited into your bank account or delivered to your current address
on record with the university, if the proper paperwork is completed at the time of hire.
Traditionally there are 2 pay checks issued, one for training and hours worked and the other for
the bonus pay.
Hours
At least two clerks should be on duty in headquarters between 7:00 a.m. and 1:00 a.m. However,
not all clerks need to start at 7:00 a.m. or work until 1:00 a.m. When meeting with your chairs,
be sure that your schedule for the weekend allows time for meals and rest breaks. For example,
having an early shift from 7:00 a.m. to 9:00 p.m. or a late shift from 11:00 a.m. to 1:00 a.m., with
a two-hour break will provide adequate coverage and reduce burnout at the same time. A 30
minute break must be taken for every 6 hours worked. (If working between the hours of 11:00
a.m. and 2:00 p.m. and 5:00 p.m. and 7:00 p.m. please try to schedule a 30 minute break).
During your "off" hours, be sure that at least one "on-the-clock” clerk knows where you are in
case you are needed. Remember that your schedule is not “set in stone”. Clerks must be
flexible to unforeseen needs. Finally, all clerks are expected to work Sunday until their
headquarters are clean, inventory is completed, donations have been dropped off, and supplies
have been taken to, and checked in at, the Tatkon Center.
It is recommended that clerks work no more than 55 hours during the weekend, although on
occasion this does occur. Alumni Affairs will verify excessive hours. Depending on the schedules
that the Reunion chairs develop for the weekend, you may or may not work overtime. Do not
depend on the overtime. Do a good job and you can plan on bonus pay.
Time Sheets
All clerks must report in person to the Tatkon Center to turn in their time sheets, signed by
their chair or supervisor and have their hours verified in Kronos by Alumni Affairs staff.
Please do not leave campus before doing this or you will not be paid.
II. Resources
Remember to consult your Headquarter Notebook before contacting Head Clerks or Alumni
Affairs unless it is an emergency.
You should also review this manual shortly before
Reunion for a refresher.
Headquarter Notebook
A 3-ring binder will be in the supply box. Make sure you and your
fellow clerks review this so you will all be familiar with its contents. It
is your quick reference guide for the weekend and contains answers to
many frequently asked questions. We will also provide the notebook in a
Wiggio page format available on your registration computer in
headquarters.
Head Clerks
The Office of Alumni Affairs employs six experienced clerks to work as Head Clerks during
Reunion. They assist with many of the university activities and pre-Reunion preparations. They
will collect forms, help deliver supplies, distribute information and assist with nightly money
pickups from headquarters. Head Clerks report directly to Alumni Affairs and oversee 2-3 classes
or groups. They are stationed at the Tatkon Center during Reunion and will carry cell phones. If
you have any questions, concerns or problems and cannot find the answers in your HQ
Notebook, you will call your Head Clerk first before calling Alumni Affairs.
Supplies
The Alumni Affairs office will issue supplies for each headquarters for the weekend. These are
picked up by the chairs Tuesday or Wednesday before Reunion. Supplies include flyers, posters,
Reunion schedules (K-card), banners, class flatlists, maps, a headquarters telephone, a cash box,
and general office supplies.
Registration Manual
Important: we implemented a new registration database last year.
If you have any questions or problems with the registration system, keep your Registration
Manual (given to you at the computer training just before Reunion) with you and consult it.
Review it on Thursday right before registration begins and practice registration if you are
not completely comfortable and confident with the system and the process. Discuss with the
Reunion chairs any class specific packages and offerings so you are familiar with the options. For
system glitches, should they occur, you will have contact information in the Headquarter
Notebook. Call CIT or you staff contact immediately to resolve.
Reunion Program/Reunion 2013 website
In late March, the Reunion schedule – a comprehensive guide containing all Reunion activities
and events, as well as other important logistical information - is published on the web. The
Reunion website can be found at: http://www.alumni.cornell.edu/reunion/. An abbreviated print
version is published in mid-May. If possible, you will receive a print version at your May clerk
training session. We strongly encourage you to browse the entire website before Reunion, and as
soon as you have access to a printed schedule you should review this in its entirety as well,
especially the “at-a-glance” section containing a quick list of popular university events. Each
Reunion attendee receives a K-card when they arrive, and you are bound to get questions about
its contents.
Alumni Affairs
Contact Alumni Affairs for any matters that the Head Clerk cannot handle such as: an urgent
crisis that occurs and you can’t immediately get in touch with your Head Clerk; or if you are
having problems with your Head Clerk. We will help you handle any of these scenarios.
III. Planning Ahead
STARTING EARLY
The Tuesday or Wednesday preceding Reunion (6/4 or 6/5) you will meet your Reunion chair(s),
if you have not met them previously. Your specific duties and schedule will be determined by the
Reunion chair(s). If you are not asked to begin work on Tuesday, or on Wednesday morning,
you will begin work at the Wednesday Clerk/Chair Briefing at 12:00 p.m., Appel
Multipurpose Room.
Briefing Discussions

Review the list of common clerk tasks (see p.1) for Tuesday/Wednesday activities.

Whether you begin work on Tuesday or Wednesday, you should get from your chair(s) an
outline of the weekend, your schedule, and specific assignments for the weekend.

You should also discuss with your chair(s) any special registration packages being offered,
and a process for handling walk-ins (especially for the Saturday dinner, or any dinner that
is a seated, per plate affair) to ensure that you don’t oversell plates.

You should also discuss special class or group events besides meals, and create a plan to
advertise and monitor transportation to all class or group-specific events so alumni know
precisely when and where to get a bus.

Additionally, you will want to set in place a plan for doing dining site checks 2-3 hours
before each meal away from headquarters.

Before Reunion begins, ask your chair(s) about specific or last-minute plans concerning
souvenirs, entertainment, or any other item about which your chair(s) would want you to
know.
BEVERAGES
Be sure to keep accurate inventory records of the stock you received, additional amounts
ordered (picked up from Alumni Affairs at the Tatkon Center) throughout the weekend, and
quantities returned. We use these records to verify billing after Reunion.
Beer, wine, liquor, soda, juice, water, and cups will be delivered Thursday morning, and ice will be
delivered daily. Additional soda and juice and a limited quantity of beer and wine will be
available through Alumni Affairs. Under no circumstances can a Clerk or Reunion Chair
purchase beer, wine, or liquor to use during the Reunion weekend if you run out. If a class
were to be caught purchasing liquor, it would jeopardize Cornell University’s ability to apply
to New York State for liquor licenses. You must sign out any additional beer, soda, wine,
liquor, or water with a staff member at the Tatkon Center.
When you receive Thursday's delivery, check the quantity delivered against your inventory sheet,
sign the receipt from the beer or soda company and keep one copy. Record the delivery and
store the receipt. Unused soda and juice may not be returned for credit; check with your Reunion
Chairs to see what plans they have for excess stock.
Keep unused alcohol, food, and other valuables under lock and key. DO NOT leave computers
and printers unattended. Make sure that computers are locked to the tables. At night, make
absolutely sure that the registration room is locked up. Ask Campus Life staff for a set of keys to
a residence hall room or storage closet.
Beer and wine vendors will return to each headquarters on Sunday/Monday
(wine) to pick up all extra cases. Your class or group will only be credited for
unbroken cases. ALL alcohol must be returned, so remember not to open
cases unless you are ready to use them!
RENTALS/SUPPLIES
Reunion Chairs have placed rental orders through Alumni Affairs. All rentals will be delivered to
your headquarters on Wednesday following the Clerk/Chair Briefing. Some items must be
returned to the Tatkon Center by clerks on Sunday. Large items (helium tanks, etc.) and audiovisual rentals (DVD player, televisions, etc.) will be picked up at your headquarters on
Sunday/Monday. These remaining items should be locked in a room before you leave on
Sunday. Coordinate this with your housing contact. It is the responsibility of each class or group
to pick up their class van on Wednesday/Thursday and return it on Sunday. Find out whether
your van needs to be returned with a full tank of gas. Fleet vans will not need to be filled;
Enterprise vans will.
Go over the checklist of rental equipment and the headquarters supply list carefully with all the
clerks so you know what you are responsible for keeping track of (i.e. volleyball sets, extension
cords, garbage cans, etc.) *Make a list of the names and room numbers of the guests to
whom you give cribs and fans. These items are hard to find once the guests are gone.
You should not need to rent any other supplies once the weekend begins. However, if your
chairs ask you for an item that they did not pre-order through our office, you will need to
contact Alumni Affairs at the Tatkon Center.
You may find it necessary to order office supplies and/or decorations for your headquarters.
Below is a chart of suggested vendors:
Paper goods and office supplies:
Large quantity copies:
Staples: 742 S. Meadow 275-0240
(NO COPYING AT the Tatkon Center)
Cornell Campus Store: 255-4111
Wal-Mart: 277-4510
Kinko’s: 605 W. State St. (272-0202)
B&W Restaurant Supply: 277-6293
Gnomon: *will pick up and deliver to your
Michael’s Arts & Crafts: 272-2465
HQ*
A.C. Moore: 257-7870
Target: 257-3387
732 S Meadow St (273-3333)
(Next to Pier One)
Maine’s: 277-1188
HEADQUARTERS
Headquarters, including the tent areas, are the main focal points of the weekend. They should
be neat and clean at all times. Be sure you plug in and test your headquarters telephone.
Conference Services staff are an important part of your life during the weekend—work with
them.
Since headquarters will be the main gathering place for the class or group,
make the area as inviting and comfortable as possible. Display the
class/association banner so it is readily visible. Designate an area as an
information center. Post times of class or group functions, athletic
information, university flyers, event posters, and a list of classmates who have
registered. Designate a message area where classmates can leave and pickup
messages. Reunion Chairs will appreciate initiative and creativity in making
headquarters as functional and festive as possible.
TRANSPORTATION
Shuttle bus service is provided free of charge throughout the weekend to all alumni, staff, and
clerks wearing Reunion 2013 buttons.
Many classes or groups also request class-specific buses to special class events and meals. A
class- or group-specific bus schedule is in the Headquarter Notebook. If a problem arises with
a bus, contact Alumni Affairs immediately so we can get in touch with the bus service.
Additionally, each class or group has a 7-8 passenger van that clerks will be asked to drive:
 Be extremely cautious driving around campus during that weekend. There will be
7000+ people on campus – children, elderly, etc.
 Keep your driver’s license on you, and be sure to keep your van logs up to date with
complete and accurate information.
 DO NOT use the radio or speed.
 Do not talk on a cell phone unless it’s an emergency, and if you must, be sure to safely
pull over first! In the event of an accident, you must contact your Head Clerk
immediately (or Alumni Affairs if they’re not immediately available). In addition, you will
need to complete an accident report form if there are any damages (big or small) to your
van.
 You will not be held financially responsible for damages, nor will you be reprimanded!
For older or mobility impaired alumni, the Alumni Affairs office has a passenger van and a
handicapped accessible van available for use. If alumni need this special service, contact Alumni
Affairs. Please give our van drivers as much advance notice as possible. This service is for special
needs only.
IV. Alumni Arrival
REGISTRATION
Set-Up
Get the web-based registration program up and running. Be sure that everyone takes the time
to run some checks and becomes familiar with the setup. Review your Registration Manual if
you have any questions.
Print and post a list of pre-registered alumni.
Depending on class or group size, you may want to offer “generic” welcome packets, or you may
want to label each packet and sort alphabetically. If space permits, set up a table for walk-in
registrants separate from the main table as it will take them longer to complete the registration
process. Be creative: if you find a better way to organize traffic flow, use it!
Be sure your headquarters notebook, telephone, cashbox, the original registration forms, and
other vital supplies are kept in a safe and convenient place in the registration area.
For class attendance records, the registration cut-off is at 2:00 p.m. sharp on Saturday.
However, you should continue to register alumni and they should continue to pay appropriate
fees throughout Saturday.
“Walk-ins” (alumni and guests who have not pre-registered)

Each individual or family must complete a registration form, even if they are only coming
for the afternoon.

Classmates who bring children must also sign a WAIVER FORM that must be turned in to
the Tatkon Center on Sunday.

Review the forms and collect all fees, including the housing fee.

Give a receipt for all cash received and if otherwise requested.

Enter the information into the registration system.

Store checks and cash in the cash box.
HOUSING ASSIGNMENTS
At the housing assignment table, staff from the Department of Conference Services will assign
them a room. Please note that the Department of Conference Services is responsible for
assigning ALL rooms. This holds true for pre-registrants, walk-ins and late arrivals (those who
arrive after the housing assignment table closes at your headquarters). Be sure to call your Head
Clerk if Conference Services is not fulfilling their duties. Conference Services will provide staff
coverage through the Service Centers at Robert Purcell on North Campus and Hans Bethe House
on West Campus after the headquarters desks close. All alumni who arrive after housing closes
should go to the designated Service Center for room assignments and keys.
Arrival Lists
Post an updated list at least once on Thursday, twice on Friday, and once on Saturday of
registered classmates who have arrived. This lets classmates know who else has arrived, but does
not include any personal information such as room or telephone number. This will lead alumni
to look at the list, and you will get fewer questions. Note: classmates may voluntarily fill in their
own room and telephone numbers. If they inquire, let them know it’s acceptable to do so for
themselves.
Throughout the weekend you will handle money paid in three ways – cash, checks
and credit cards. It is very important that you handle money transactions
meticulously, and keep clear and accurate and up-to-date records.
ACCOUNTING
Records and Tallies
Record each check and cash transaction on log sheets on your clipboards and keep the receipts
in an envelope.
Credit card payments for registration will be processed on line through the PayPal link.
At the end of each day, add up the new total cash and checks for the end of the day, and it
should match what is in your cash box and checks received.
Your purchases with petty cash must also reconcile with receipts at the end of each day.
Money Pick Up
A Head Clerk (accompanied by a Cornell Police officer) will come to your
headquarters to pick up money. Follow the directions precisely on the
money pick up sheet in the Headquarters Notebook! Your pick up time is
also in your headquarter notebook. Make note of it and be ready when
Campus Police arrive each night. They are on a very tight schedule! You
will have an ample supply of pick up envelopes.
V. Wrapping Up
As alumni are saying good-bye on Sunday, there are a number of things you must do before
departing, and you should begin as soon as you get to work on Sunday morning in order to finish
as soon as possible.
 Inventory all liquor, beer, wine, and cups received and used. This should be performed by a
single designated clerk. ALL unopened cases of beer and liquor will be picked up at your
headquarters in the locked room. Make sure it is signed off by Reunion chair and housing
contact person.
 You must have receipts of all transactions.
 Unused soda, juice, and water cannot be returned. Check with your Reunion Chairs to see
what they plan to do with excess stock.
 Clean up your headquarters
 Return your vans. You must first bring them to the Tatkon Center for inspection before
returning.
 Complete your time sheet, sign it, and have your chair or supervisor sign it. Incomplete and
unsigned time sheets will not be accepted.
 Drop off perishable and non-perishable items at the Friendship Donation Network loading
shed near Wegmans.
 Once all the above has been done and your chair(s) have approved your leaving
headquarters, come to the Tatkon Center and return your headquarter supplies along with
appropriate rental equipment.
Clerks are responsible for equipment until it has been
checked in. If anything is missing, the class will be charged accordingly.
 At this time, you must turn in your time sheet in person where our office will carefully
review each time sheet. DO NOT give your time sheet to a fellow clerk to return. It will not
be accepted.
VI. FAQs: What Do I Do About...?
EMERGENCIES
In case of a medical emergency, contact Cornell Police at 5-1111 or 911 from a campus
phone. Cornell Police can dispatch medical assistance to the site. When you call, tell the officer
your name, the nature of the emergency, and the location of the victim. After calling Cornell
Police, call Alumni Affairs immediately to notify staff of the emergency. When in doubt, be
safe rather than sorry and call for help! (If you dial 911 from a cell phone you will reach the City
of Ithaca’s emergency response team directly.)
PARKING
Alumni often ask, "Where can we park?" and "Are there any parking restrictions during the
weekend?" Since there will be more cars than parking spaces, the Transportation Department is
lenient when enforcing parking regulations. The only exception is when a car blocks a fire
lane, a life safety zone, a building entrance, a handicapped space, or a roadway. In all these
cases, tickets will be issued and cars will be towed. Please make alumni aware of this. Also, we
do not provide parking for clerks. Plan to make your own parking arrangements through
Thursday at noon when Reunion officially begins. After that, you are welcome to park in any
space designated for your assigned class.
CHILD CARE
The university provides a Youth Program for children of returning alumni. The
program requires pre-registration. Absolutely no walk-ins will be accepted.
Do not encourage alumni to go see if there is room. Pre-registered children
and their parents must check in at Helen Newman Hall at the designated
times.
The Ithaca Community Childcare Center, located on Warren Road near the airport, will also
provide care for children ages 12 weeks to 10 years on Friday and Saturday evenings from 6:00
p.m. until 11:00 p.m. Parents must also pre-register their children for this program.
TIPPING
Under no circumstances should clerks solicit tips. Your bonus serves in place of cash tips. Alumni
are asked to not offer cash tips. If an alumnus offers you a tip, politely refuse. You can explain
that you will be given a merit-based bonus. Only if they are offended and insist should you
accept, but please do everything possible to deflect their offer.
INTERPERSONAL CHALLENGES
There will always be a way to handle any difficulty you encounter by involving the right people.
The key to a successful Reunion is teamwork.
If you are having a problem with a fellow clerk that you feel you can handle comfortably by
discussing it with him/her directly, please do. If it doesn’t involve non-adherence to any of our
policies, and is more personality or work-style related, part of having a job of this nature is
learning how you can best be part of a team. If you are not comfortable talking to your fellow
clerk; you have spoken to your fellow clerk and could not reach a solution; or if the problem
involves a policy violation, you need to first take the matter to your Head Clerk. They will relate
details to your chair(s) and Alumni Affairs staff as needed.
If you are having a problem with a returning alumnus – if someone does something that makes
you feel very uncomfortable, or is abusive in some way – you should immediately report this to
your chair(s) and your Head Clerk.
If you are having a problem with a chair and it can’t be resolved by discussing it with them
directly, you must take the matter to your Head Clerk.
If you are having a problem with your Head Clerk, please contact Alumni Affairs. On the next page
is a list of staff members, one of whom represents the same class or group to which you are
assigned.
DO NOT let a problem go unresolved! We are all in this together! Lead by example. A
successful Reunion happens when the returning alumni, including alumni volunteers, and the clerks
come away with enthusiasm for Cornell and fond memories of the weekend.
We hope that clerking will be one of the most rewarding experiences you’ll have at Cornell. On
behalf of all the alumni volunteers and Alumni Affairs, welcome. We look forward to working with
you!
Role
Staff Contact
Email
Phone
Senior Director of Class,
Margaret Gallo '81
Margaret.Gallo@cornell.edu
607-255-
Student, and Young Alumni
2779
Programs
Director, Class Programs
Lynne Conway
lsw12@cornell.edu
607-2557743
Director, Student and Young
Margaux
Alumni Programs
Neiderbach '99
Senior Associate Director, Class
Teri Baier
men12@cornell.edu
5258
Therese.Baier@cornell.edu
Programs
Senior Associate Director,
607-255607-2553053
Cathy Hogan '70
Cathy.Hogan@cornell.edu
Reunion Programs
607-2551966
Class Assignments
1938 - 1942
Erin Kennedy
Erin.Kennedy@cornell.edu
607-2552254
1943 - 1952
Lauren Coffey
Lauren.Coffey@cornell.edu
607-2556582
1953 - 1962
Katie Freyer
Katie.Freyer@cornell.edu
607-2558821
1963 - 1972
Lauren
Lauren.Morgenstern@cornell.edu
Morgenstern
1973 - 1982
Teri Baier
607-2554850
Therese.Baier@cornell.edu
607-2553053
1983 - 1992
Paula Maguire
Paula.Maguire@cornell.edu
607-2557919
1993 - 2012
Patrick Burns '09
Patrick.Burns@cornell.edu
607-2558266
2013 - 2016
Corey Earle '07
Corey.Earle@cornell.edu
607-2553516
Reunion Assignments
70th, 75th ('43, '38)
Erin Kennedy
Erin.Kennedy@cornell.edu
607-2552254
60th, 65th ('53, '48)
Lauren Coffey
Lauren.Coffey@cornell.edu
607-2556582
50th, 55th ('63, '58)
Katie Freyer
Katie.Freyer@cornell.edu
607-2558821
40th, 45th ('73, '68)
Lauren
Lauren.Morgenstern@cornell.edu
Morgenstern
30th, 35th ('83, '78)
Teri Baier
607-2554850
Therese.Baier@cornell.edu
607-2553053
15th, 20th, 25th ('98, '93, '88)
Paula Maguire
Paula.Maguire@cornell.edu
607-2557919
5th, 10th ('08, '03)
Cathy Hogan '70
Cathy.Hogan@cornell.edu
607-2551966
Reunion Zero ('13)
Jenny Switzer
Jenny.Switzer@cornell.edu
607-2547176
Continuous Reunion Club (CRC),
Cathy Hogan '70
Cathy.Hogan@cornell.edu
Non-Reunion Year (NRY)
607-2557085
Administrative Staff
Class Programs
Erin Kennedy
Erin.Kennedy@cornell.edu
607-2552254
Reunion Programs
607-255-
Administrative Services
Class/Reunion
Administrative Service Manager
Kathleen Davis
vacant
7085
kld17@cornell.edu
607-2541218
HEAD CLERKS
Laura Stokes ‘13
lhs66@cornell.edu
Matt Johnson ‘13
msj44@cornell.edu
Josh Grider
‘14
jdg226@cornell.edu
Julie Ewing ‘14
jke32@cornell.edu
Kristen Ewing ‘14
ke83@cornell.edu
Madeleine Corneli ‘15
mlc299@cornell.edu
2/1/2013