SCHOOL OF URBAN & REGIONAL PLANNING
QUEEN’S UNIVERSITY at KINGSTON
SURP 870
PROGRAM DEVELOPMENT FOR HUMAN SERVICES
FALL 2015
DR. PATRICIA STREICH
COURSE OUTLINE
Session Day/Time
Room
Instructor
Telephone
E-mail
Monday 11:30 am to 2.20 pm
Robert Sutherland Hall Room 554
Dr. Patricia A. Streich
613/389-9041
patricia.streich@queensu.ca
OVERVIEW OF THE COURSE
Development of programs to distribute or redistribute social goods is a key part of
planning practice. Founded on social justice concepts, the design and delivery of these
programs are grounded in public policy frameworks. Social goods are referred to as
human or social services and include: housing, income security, social assistance, health
and mental health, services for children, seniors and other groups, job creation,
recreation, corrections, policing, education, among others. Human services are funded by
all levels of government – municipal, provincial and federal – and increasingly delivered
by or in conjunction with private sector, community and non-governmental organizations
(NGOs).
Development of policies and programs involves a process of problem definition, needs
identification, goal setting, assessing alternatives, program budgeting, program delivery,
monitoring and evaluation. The course will focus on the Canadian context.
The objectives of the course are to develop understanding of human services planning
and for students to learn useful tools. Lectures, guest speakers, student led discussions
and presentations on human services planning will allow students to connect theory and
practice.
FORMAT OF THE COURSE
The course will meet for one three-hour session each week. Sessions will include
lectures by the instructor, guest speakers with specialized expertise, and student-led
discussions of specific topics.
COURSE ASSESSMENT
Paper on a Planning Method or Concept (2-3 pages) October 16
Outlines of Proposed Case Study (2 pages)
November 19
Case Study Report on Selected Agency/Program
December 7
Participation in class discussions
25%
25%
30%
20%
REQUIRED TEXT
The required text for the course is available at the Bookstore:

P. Kettner, R. Moroney and L. Martin. 2013. Designing and Managing
Programs. An effectiveness based approach. Fourth edition. Thousand
Oaks, California: Sage.
The course will be covering many sections of the book, and it is strongly recommended
that students purchase their own copies of this book.
Additional readings will be available on-line or electronically. The reading list will be
distributed at the first class.
SURP 870 – Fall 2015 – SCHEDULE OF SESSIONS
Mondays, 11.30-2.20 pm
DATE
TOPIC
September 14
Introduction: Social Planning Concepts –
Rights, Needs & Well-being
Public Policy-making & Program Planning
– Rational & Incremental Models
Workshop
Needs Assessment Methods in Program
Planning
September 21
September 28
October 5
October 12
Wednesday
October 14
11.30-2.20
Make-up Class
Friday Oct 16
October 19
October 26
November 2
November 2
November 16
November 19
Example of Needs Studies
CASE #1: Youth Needs & Services:
Youth Homelessness , Youth Out Loud &
Youth Diversion Program
No Classes – Thanksgiving Holiday
(University closed)
Strategic Planning – Mission, Vision &
Values, Goals & Objectives
SWOT & TOWS Tools
** Paper on Planning Concept
CASE #2: Health Planning Model –
Strategic Planning & Budgeting in SE LHIN
11.30 am
CASE #3: Kingston Community Health
Centre (KCHC) & Pathways to Education
Social Determinants of Health, Poverty &
Social Deprivation
Financial Planning & Budgeting Models –
Role of Community Funding (UW)
Workshop: Funding Applications
Evaluation Methods & Tools
Case study of Housing First Evaluation
CASE #4: Mental health & addictions –
community services
**Outline of Case Study - proposal
Resources/Presenters
Text Readings - Chapters
Lecture
Kettner Chs 1, 2 and 3
Lecture
Class Work Session
Lecture
Kettner Chs 4 &5
Discussion
Speakers:
Bhavana Varma, United Way
Darren Dougall, Youth Justice
Services
U-Tube Videos (UW website)
Lecture
U-Tube videos
Kettner Ch 7
Class Workshop
Speaker:
Paul Huras, CEO, SE LHIN
Discussion
Speaker: TBD
Wendy Vuyk
Manager Children & Youth
Services, KCHC
Discussion
Lecture
Kettner Chs 12 and 13
Students
Kettner Chs 10 and 11
Speaker: Victoria Huehn,
Former CEO FCMHAS
November 23
CASE #5: Kingston’s Plan for Housing First
To End Homelessness
November 30
11.30 Kingston’s Plan & Housing First
1 pm – Home Base Housing
Overview - Planning Roles
Dec 7
** Case Study Report due
Lecture
Speaker: Tom Greening, Home
Base Housing
Seminar Discussion
Student topics