SYED SHANTO
Address: 111 Bank Street, South Melbourne, VIC 3205.
Mobile: 0433 037 133
Email: syedshanto@yahoo.com
CORE COMPETENCIES
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Skilled project team leader possessing creative and innovative skills
Strong analytical and technical problem solving skills
Experience in training and coaching cross cultural teams
Strength in adapting to new environments
Familiarity with Project and Service Management methodologies such as
Accenture Delivery Methodology (ADM), ITIL, RAPID, PMBOK and Agile
Diverse industry experience - Oil & Gas Exploration and Distribution, Steel
Manufacture, Education, Federal Government (Taxation and Customs) and State
government (Food & Safety and local council).
Major IT Project experience- SAP Implementation ( Client:
Blue Scope Steel), Food & Safety Reporting( Department of Health & Safety of
Victoria Govt.), Integrated Core Processing System (Australian Taxation Office),
Single Window Portal (Port of Melbourne), Unified Billing System (Dagangnet) &
Management Information System (Cairn Energy Plc)
Experience in developing Change Management framework for multinational
company such as Cairn Energy PLC.
EDUCATION:
Master of Business Administration August 2007
Specialization: Corporate Strategy
University of Adelaide, South Australia
Masters of Science in Information Technology January 2004.
Specialization: Multimedia & Internet
The University of Nottingham, Nottingham, United Kingdom.
Bachelor of Science May, 2000
Specialization: Management Information System and Accounting
Barry University, Miami, Florida, USA.
COMPUTER SKILLS:
ERP Software: SAP SD and SAP PP
Business Process Modeling: Enterprise Architect(EA) and Microsoft Visio 2003
Programming Languages: Visual Basic 5.0, Visual C++, HTML, DHTML, Java,
Java Script, Java Sever Page, JDBC, COM, ASP 3.0, ASP.Net & TSQL.
Database Software: Microsoft SQL Server 7.0 & 2000, Access 2000, DB2,
Oracle Designer 2000, 9i, Oracle 9i and 10g.
Operating System: DOS, Windows ’95, 98’, 2000, ME & UNIX (basic)
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Web Authoring Software: Microsoft Front Page ’98 & 2000, Dream Weaver 3.0,
4.0 & MX, Cold Fusion 4.0 & Microsoft InterDev.
Record Management Software: Microsoft Share Point Portal.
Animation Software: Flash 5 & MX, Flax.
Mainframe Tools: TSO7, SPUFI.
Defect Management tool: Mercury Test Director 8.2
System Design Software: Microsoft Visio 2003, UML & Cisco Network Design
Tool
Project Management Software: Microsoft Project Server 2003
PROFESSIONAL CERTIFICATES:
Web Engineer Certificate with distinction (2002)
Arena Multimedia, Aptech Ltd,. Chennai, India.
Cisco Certified Network Associate Course
Informatics Education Center in Kuala Lumpur, Malaysia.
PROFESSIONAL EXPERIENCE:
Position: Consultant (Business Analyst & Technical Consultant)
Type of Employment: Permanent
From: 01/06/2008
To: 12/15/2008
Employer: Red Wahoo Pty Ltd, Australia
Key Roles & Responsibilities:
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Project Team lead - task allocation, major task breakdown, resource
management, risk management and deliverable matrix.
Conducted issue resolution meetings (weekly) with the SAP engineers
and reviewed the existing and future design challenges related to the
logistic component of SAP SD and the production order component of
SAP PP.
Lead process modeling activities of Machine Execution System (MES)
task.
Developed test cases and test scenarios to conduct end to end testing for
the B2B Interface (using SAP XI) which integrates SAP and other legacy
systems.
Assisted the conversion team to come up with a Unified Product list that
covers all the products offered by subsidiaries such as Lysaght and
S&CPS of Blue Scope Steel.
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Aligned the SAP deliverable matrix with the original project plan which
determined the key milestones and stage gates.
Authored the ‘SAP Integration Testing Strategy’ document for the SAP
Integration project that includes standard processes, steps, methodologies
and entry & exit criteria for each test step.
Involved in designing the transactional business process model for the
major QLD Government department using UMM (UN/CFACT standard).
Assisted EDS to develop and design the System Integration and UAT
testing strategy and plan for the Single Web Portal (SWP) project.
Regular reporting to steering committee for the SWP project to provide
status updates and recommendations
Involved in designing the data dictionary model for Food & Safety
Reporting (FSR) project of Department of Human Service (DHS) in
Victoria.
Authored the recommendation document that contains implementation
options for FSR.
Position: Business Analyst and Technical Consultant
Type of Employment: Full-time
From: 14/02/2007
To: 30/05/2008
Employer: Accenture Australia Ltd, Australia
Project Position: Senior Service Designer
Key Roles & Responsibilities:
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Authored several key end to end design deliverables
for critical interfaces such as ‘Refunder’, ‘Outbound Correspondence’ and
‘Inbound Correspondence’.
Co-authored several business case documents during
the analysis phase.
Communicated effectively with the relevant key
stakeholders regarding those service designs at the intermediate and peer
review meetings.
Escalated project related issues to senior
management.
Mentored team members to develop innovative and
creative skills
Provided technical design solutions to the interface
build team.
Prepared inter-team policies and procedures for the
benefit of the team members.
Developed an effective knowledge transfer strategy to
hand over the design solutions to the interface build team.
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Project Position: Product Test Team Lead
Key Roles & Responsibilities:
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Acted as a Test team lead for the product testing
sector.
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Developed test scripts & test conditions
Estimated task completion timelines and required
budget
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Developed effective strategies which covered defect
management
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Involved in the Regression and Accessibility testing
Collaborated with various project team leads in
regards to work assignments, key mile stones, task budget and resource
allocation.
Position: Technical Consultant
Type of Employment: Full-time (Contract)
From: 01/02/2005
To: 30/06/2005
Employer: PrimaInfo Technologies Sdn Bhd., Kuala Lumpur, Malaysia.
Key Roles & Responsibilities:
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Authored the Functional Spec and Technical Spec
deliverables related to the “Unified Billing System” and “Sales Module
System” projects.
Prepared competitive tender documents for the
Business Continuity Plan (BCP) and Sales Module System projects.
Coordinated with the key client personnel to capture
system requirements and to resolve issues.
Prepared periodic steering committee of the Unified
Billing System project.
Conducted
Training Programs
on
Microsoft
Technologies, Oracle Databases and Java technologies for Prima’s clients
such as Informatics Sdn Bhd and Cosmopoint Sdn Bhd, two most
respective training providers in Kuala Lumpur, Malaysia.
Position: Technical Consultant
Type of Employment: Full-time
From: 05/03/2004
To: 31/01/2005
Employer: Aroma Software Sdn Bhd., Kuala Lumpur, Malaysia.
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Key Roles & Responsibilities:
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Acted as a Senior Business Analyst (Team lead) of a software
development team that evaluated client’s (Malaysian Government
Department) existing Systems (Traffic Monitoring, Asset Management
and Human Resource) and the team was responsible for producing
several business analysis documents such as Process “As is” & “To Be”
Analysis, Risk Assessment , Gap Analysis, Cost & Benefit and Proposed
Technical Solution.
Conducted research and developed a database management system for
company’s Customer Relationship Management (CRM) software package.
Worked with the Aroma project team members on several databasewarehousing projects, which included the system integration and
development projects for several Aroma’s long term clients.
Participated in other IT related projects - Call Center Deployment, Asset
Management, Wireless Meeting room, Software Development projects etc.
Conducted Workshops with the client’s senior executives and presented
proposals to the executive board.
Position: Management System Analyst
Type of Employment: Full-time
From: 15/01/2001
To: 31/09/2002
Employer: Cairn Energy PLC, Scotland, UK (London Stock Exchange
Listed, Market Value over $1 Billion)
Key Roles & Responsibilities:
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Prepared the service design documents and acted as a lead during the
development of the knowledge based Intranet Site for Cairn Energy India
Pty Ltd.
Acted as project lead for the HR Online System project for Cairn and used
Agile software development to complete the project.
Assisted both the Group Information Manager and Information Manager
India to evaluate the proposed IT projects such as Record Management
System, Library Management and Business Plan Project by performing
cost & benefit analysis, Risk assessment analysis and Process Alignment
Analysis.
Participated in a “Business Improvement Strategic Plan” project and
worked closely with the Group IT Manager to developing IT department
strategy which was aligned with the Corporate strategy.
Improvised the existing “Procurement System” that was integrated with the
other existing systems.
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Developed work plans with the assistance of the senior system developer
for various system development projects and presented those plans in
front of the Cairn’s executive management board.
Liaised with the different departments’ leads during the analysis and
interface design phases of the project.
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