PTi® Promotes Two Outstanding Customer Service Representatives
Chatsworth, CA — October 6, 2008 — California based Printing Technology, Inc. (PTi®) is pleased to
announce the promotions of Claudia Cruz to Customer Service Manager and Daniel Palomares to Technical
Support Lead.
“PTi® has experienced impressive growth since our inception 18 years ago,” comments, Julian DeSalay,
PTi® Vice President – Domestic Sales. Julian continues, “Just as the current economic business climate
challenges the compatibles industry, we continue to develop our world-class operations to enable us to offer
the best products with the service and after sales support today’s dealer requires. Claudia Cruz has been
with PTi® for 3 ½ years and has a solid track record of going beyond the call of duty to ensure our customer
orders are properly processed. She will oversee PTi®’s customer service team, implementing many of her
unique procedures to streamline our ordering process. Daniel Palomares moves into a new position at PTi®
providing technical support to our dealers at the consumer level. This allows PTi® to not only receive direct
feed back on our cartridges performance from end-users but also gives our dealers a chance to retain
customers who otherwise may have given up on compatible cartridges thinking the cartridge was at fault
when with further expert analysis was a machine error…many times with a quick and simple fix to get the
customer up and printing again. This latest initiative has already proven worthy to be the difference from an
angry customer and a happy one ready to make another purchase!”
Established in 1990, Printing Technology Inc. (PTi®) is an industry-leading manufacturer and worldwide
distributor of premium inkjet, monochrome and color laser cartridges, fax, copier, and MICR cartridges as
well as postage meter ink cartridges. PTi® is also active in end-user recycling programs and provides core
brokering services to the industry. PTi® is proud to operate out of three USA production facilities
(Chatsworth, CA; Irvine, CA; and Mt. Pleasant, TN) with a of state-of-the-art operational infrastructure and is
capable of producing over 650,000 cartridges each month. PTi® continues to keep product quality its first
priority and utilizes strict AQL standards, 3rd party testing, as well as STMC certification. PTi® staffs its own
R&D engineering lab and distributes to more than 75 countries where its “High Resolution®” trademark is
recognized worldwide. PTi® also offers its customers marketing support and an extensive choice of custom
packaging and private label options.
For more information, contact PTi® world headquarters in Chatsworth, California, USA.
Ph. #800-332-7306 or email: info@ptiimaging.com; www.ptiimaging.com
Printing Technology, Inc. ®
21001 Nordhoff Street, Chatsworth, California 91311
PH# (800)332-7306 Intl. # (818)576-9220 Fax# (818)882-3527
www.ptiimaging.com