Restaurant Manager
Point of Sale System Proposal
Prepared For:
by:
November 2, 2015
This proposal will be honored for a period of (30) days from the date above. All prices herein are the
confidential property of ACME POS and are subject to change.
ACME POS 1734 Elton Road Silver Spring, MD 20903 (800) 356-6037
www.acmepos.com
Assessment, Installation and Training
ACME POS invests significant resources in building a customized POS System to meet the
unique business requirements of each of our clients. No other POS provider in our local
market can guarantee your business the increased revenues & reduced operational costs
that will result from the scope of work below:
Assessment: A system specialist from ACME POS will work with you and your staff to fill out a
POS System Configuration Questionnaire that allows us to determine the optimum software
configuration for your business. A hardware technician from ACME POS will perform a site visit to
determine the ideal cabling, power sources and equipment location and create a schematic
wiring diagram that details any wiring upgrades that may be required. (NOTE: The cost of hiring
a qualified electrician to upgrade wiring is not included in this proposal.) (5 hours)
POS Software Programming & Verification: An ACME POS technician will configure
Restaurant Manager databases according to the questionnaire mentioned above. Additional
programming will be conducted to optimize the User Interface at each touch screen station as
well as to optimize the mobile POS interface and capabilities. The programming schedule
includes approximately 5 hours for management to review the software configuration and request
adjustments to ensure the system accurately reflects the work flow of your operation. NOTE: If
the scope of the requested changes require more than eight hours programming, there is no
adjustment to the purchase price but the installation date may be altered. (40 hours)
Network Configuration & Testing: A secure and fully optimized network configuration is critical
to the stability of all POS Systems, especially systems configured with integrated online ordering.
ACME POS conducts the configuration and testing required to guarantee that our POS Systems
are installed atop a secure and stable network that provides redundancy in case of a critical
failure of the server. (10 hours)
Equipment Configuration & Testing: ACME POS recognizes that the foodservice industry
requires top quality, reliable hardware and we offer our clients only those makes and models that
we have evaluated according to foodservice standards. All hardware comes with a one year
warranty detailed on page 5 and will be configured, tested and “burned in” by ACME POS before it
is delivered to the buyer’s establishment. Please note that additional time may be required for
configuration & testing of wireless handheld equipment. (15 hours)
System Installation
The on-site installation will be completed professionally, in a way that does not interrupt your
ongoing business or affect the ambiance of your restaurant. Installation and “go live” may be
scheduled between Monday and Wednesday so ACME POS may assign technicians to work onsite for three successive business days. (10 hours)
-2-
Assessment, Installation and Training (Continued)
Credit Card Processing Support: ACME POS agrees to work directly with credit card processor
on an “as needed” basis to ensure that merchant account(s) are established correctly for
processing on-site transactions and that your business is prepared to accept payments not only
via Magnetic Stripe Cards but also via Smart Cards and digital wallets such as Apple Pay.
For integrated Online Ordering a separate “Hosted Checkout” service from Mercury will be
required. In other words, two separate accounts must be established for payment processing..
(3 hours)
Training: Before the system goes live, our professional staff will provide complete POS and
Backoffice training for up to four of your managers whom you may specify below as “Authorized
Personnel”. We will begin with system “power on”, proceed through proper order processing and
end with shift reporting for shift accountability. We will also cover how to implement menu and
price changes, employee scheduling, etc. and will provide additional training for operation of the
mobile POS applications, as well. This intensive introduction to the Restaurant Manager system
for authorized personnel will also include instruction that empowers them to provide additional
training in POS operations for the rest of your staff. By involving your authorized personnel in
training the rest of your staff, ACME POS ensures that they fully understand the system and can
guarantee the smooth operation of the system on a daily basis. (8 hours of direct training, up to
15 hours of on-site training supervision)
Support: On the first three days of live system use, ACME POS technicians will be on site to
observe operations, ensure that the first day goes smoothly and assist in issuing reports. Support
will continue to be just a phone call away during the Warranty Period detailed below. Please
note, however, support calls must be placed by the authorized personnel who have gone through
our full training program. (30+ hours over 6 months)
Online Ordering Setup & Go Live
After the Restaurant Manager POS System has been installed for at least thirty (30) days, ACME
POS will put the buyer in direct contact with the Online Ordering Service Provider for integration
& setup as well as two weeks of direct support after “Go Live”. (20 hours)
-3-
Project Summary: Chat n’ Chew Restaurant
5 Hours
25 Hours
35 Hours
2 Hours
5 Hours
8 Hours
10 Hours
15 Hours
30 Hours
20 Hours
155 HOURS
Needs Assessment, Site Review and Planning
Equipment Configuration, Staging and Testing
Initial Software and Menu Programming
Consultation with Merchant Services provider
Menu Review and Revisions in consultation with staff
Pre-installation Training
On-site Installation and Testing
Supervision of Onsite Training and “Go Live”
Post-Installation Configuration Adjustments & Phone support
Online Ordering Setup plus Support during first two weeks of service
TOTAL (See p. 12 for approximate labor cost.)
-4-
Payment Terms & Conditions
Standard Payment Terms: A down payment of <50%> of the purchase price shall be made
payable to ACME POS when this proposal is signed, prior to any equipment being ordered. If a
down payment is made within 14 days of the proposal date <February 10, 2014>, the buyer is
eligible for a <discount of $$$ on the purchase price of the system OR FREE Enrollment in our
Enhanced Support Plan>.
The unpaid balance is due and payable upon delivery and installation, unless the buyer has
failed to meet their responsibilities detailed on page 10 of this document. In this case, the buyer
must make an additional 25% deposit toward the purchase price of the system thirty (30) days
after this document has been signed.
NOTE: ACME POS charges a 30% restocking fee if the order is canceled after equipment has
been ordered.
Credit Card Payments: ACME POS will accept payment in full or in part via credit card. Credit
card payments over $4,000, however, are subject to a 3% processing charge.
Leasing: ACME POS offers lease terms through independent leasing brokers that cover the full
purchase price, including programming, installation and training costs. ACME POS requires 20%
refundable deposit from customers who choose the leasing option and a commitment to sign off
on progress payments made by the leasing company. The 20% deposit will be refunded once
the leasing company has made payment in full
At the end of the lease the customer may elect to:
 Continue to lease month-to-month
 Purchase the equipment for fair market value
 Trade in the equipment and set up a lease on new equipment
 Return the equipment to the leasing company
Online Ordering Service Fees: This proposal does not cover the monthly service fees for the
Online Ordering Service. Buyer is required to enter into a direct Online Ordering Service
Agreement with Action Systems, Inc that stipulates the regular payment of a monthly service fee
directly to Action Systems, Inc. Details regarding the monthly fee are detailed in Addendum A at
the end of this proposal.
Customer’s Initials ______
-5-
Warranty Specifications
Hardware Warranty
New hardware and related components are warranted for a period of <365 days> from the
installation date unless otherwise specified in this proposal. The warranty on hardware includes
the replacement of defective parts, labor to install, and travel time to place the equipment in
proper use for the above-mentioned time period. This warranty provides for service calls during
standard business hours of <9:00AM to 8:00PM Monday through Saturday>.
ACME POS does not warranty any equipment supplied by the customer. If any equipment
supplied by the customer causes any type of malfunction or damage to equipment or software
provided by ACME POS, neither ACME POS nor the manufacturer is under any obligation to
warranty, replace or service free of charge any part of the damaged equipment, software or data.
Damage by negligence or by a third party is not covered under the manufacturer’s or ACME POS
warranties.
Extended warranties are available after this one year period for customers that choose to sign
ACME POS’s Premium Service Contract.
Software Warranty
The software warranty provided by software designer, Action Systems, Inc. is detailed in the End
User License Agreement (EULA) that appears on the Help Menu in the Backoffice Module of the
Restaurant Manager POS software. By initialing this page, the buyer agrees to accept the terms
of this EULA before using the Restaurant Manager™ POS software to operate their business.
ACME POS warranties the work we do to build a customized POS System that meets each
client’s unique requirements by providing six (6) months FREE enrollment in our Basic Support
Plan. This Basic Support Plan provides coverage during standard business hours (9:00AM to
5:00PM Monday through Friday) for the resolution of any technical issues that might arise as well
as minor configuration adjustments to the Restaurant Manager POS software.
After-hours Emergency Support
ACME POS hosts a round the clock after-hours emergency support service and clients that enroll
in our Standard Service Plan receive After-Hours Emergency Support at no additional fee. If a
down payment is made within 14 days of the proposal date <February 10, 2014>, ACME POS
will include the cost of one year’s enrollment in our Standard Service Plan in the purchase price
of the POS System (see page <4> for details). Alternatively, emergency support is provided at
the rates detailed on the ACME POS website:
www.acmepos.com/ support
Customer’s Initials ______
-6-
Disclaimer
1) The Restaurant Manager POS software is certified to be PCI Compliant on the date the
license is issued. However, the standards for determining PCI Compliance are set by the
Payment Card Industry (PCI) and are not under the control of ACME POS. It is possible that
these standards could change and/or that additional software updates or upgrades could be
required to maintain PCI Compliance. The installation of such updates or upgrades is not
covered under the warranty. The checklist on the next page details software settings and
business procedures that help merchants meet the Data Security Standards (DSS) imposed by
the Payment Card Industry (PCI). It is the responsibility of the merchant to ensure that their
store infrastructure, business procedures, and POS System are compliant with these best
practices and it is recommended that the merchant laminate this checklist and post it on the wall
by the Manager Workstation.
2) This proposal includes AC Power Filters that ensure the proper operation of each POS Station
AS LONG AS they are connected to a properly operating electrical circuit.
ACME POS is prepared to suggest corrective measures to upgrade or repair faulty wiring but this
proposal does not include any costs associated with correcting inadequate AC wiring that may
exist in the building. Corrective measures for poor AC power are the responsibility of the
customer.
Problems with hardware or software caused by improper or inadequate wiring are not covered
under the warranty. Furthermore, it is recommended that AC equipment be properly connected
to a dedicated POS power circuit. Connection of third party equipment on the POS power circuit
will void any and all warranties. Devices such as compressors (ice machine, soft drink
dispensers) or high amperage motors (blenders, refrigerators) can cause severe damage to
sensitive computer equipment.
I have read and understand all of the conditions in this proposal and accept them as written:
Accepted by:
Date: __ ___
<Chat n’ Chew Enterprises>
Accepted by:
Date:
ACME POS
-7-
PCI Checklist for Merchants using Restaurant Manager v19
RM Configuration Settings








Use Enhanced Password Control
Save CC info in payment file: set only if there is a business need
Number of days to store CC Info: set to minimum required for business need.
Save/Restore customer/frequent diner credit card info: set only if there is a business need.
Number of days to keep unused card info: set to minimum required for business need.
Master password disabled or set to non default value.
Default (system-wide) administrator “Password E10iration Days” setting set to 90 days or fewer,
and NOT set to 0.
Administrator password e10iration set to system default or to 90 days or fewer, NOT set to 0.
Store Installation and Infrastructure







Server machine is physically secured with two methods (i.e. behind locked door or in locked
cabinet, and also in area restricted to authorized personnel only or protected by other security system
such as recording video cameras).
Remote Access configured with two factor authentication (for example: VPN with LogMeIn; OR:
LogMeIn Central using second factor single use authentication token).
No open ports allowed from the WAN (Internet) directly to the server machine.
Firewall (with stateful packet inspection capability) installed between WAN/Internet and the store
server machine / network, configured to disallow all incoming communication, and only allow POS
required ports and protocols.
Restaurant Manager wireless network configured with WPA encryption, key rotation enabled, nondefault SSID, SSID broadcast disabled, and MAC address filtering enabled.
If wireless is in use, firewall (with stateful packet inspection capability) installed between wireless
network and the store server machine / network, configured to only allow port 80, 53, and ICMP
services through.
Any wireless network used for applications other than RESTAURANT MANAGER POS is isolated
on separate subnet.
Store Procedures






Server machine not used for any purpose other than store POS functions (e.g. no web browsing or
email access).
Remote Access is disabled except during service access period. For example, VPN service is
enabled on-site only when reseller needs to gain access, and then is disabled after service call is
completed. Exception: Two factor LogMeIn Central with single use authentication token allows
remote access to be always enabled.
Never send or solicit customer credit card numbers or data via email or any other non-secure means.
Regularly update (or set for auto update) all anti-virus software and OS security updates.
Maintain secure employee database (e.g. revoke access of terminated users, verify identity before
password reset, do not use group/shared user accounts).
Secure all system backup media.
-8-
Implementation Timeline
(does not include launch of Online Ordering Service)
Activity Description
Approximate Day of Activity
Reseller orders hardware and conducts Walkthrough to plan equipment placement.
Restaurant completes <POS System Questionnaire>.
Restaurant arranges for any built-in shelving, etc.
1, 5
Reseller begins database programming .
Restaurant identifies 4 “key staff” for in-depth training.
3
Restaurant arranges meeting between reseller and electrician
to discuss AC cabling plans.
3-4
Restaurant contacts merchant services provider to establish accounts
and provide contact details for reseller
10
First training session with key staff at ACME POS office.
15
Restaurant notifies reseller when wiring is completed.
17
Restaurant reviews menu programming to date.
Plan and confirm menu modifications if needed.
15
Reseller completes software configuration.
17
Equipment arrives and assembly begins.
18
Equipment burn-in and network testing begins. Network and hardware burn-in period.
20-24
Begin credit card interface testing. Setup test folios and post transactions,
reversals and various charges. Review results.
20
Second training session with key staff at ACME POS office
22
Equipment staged for mock installation at reseller’s office.
All equipment labeled for placement.
POS functions tested – remote kitchen printing, local printing.
23
Delivery and installation onsite.
Live testing. Onsite training conducted by key staff at restaurant
and supervised by reseller staff.
28-30
Restaurant accepts EULA and begins using live system.
Key staff at restaurant complete staff training.
30
Reseller provides follow-up and software modifications as needed.
31-34
-9-
Distribution of Responsibilities
A successful installation takes approximately 35 days from the date the sales contract is
signed. The installation will be delayed if any of the parties below are unable to
complete key tasks on a timely basis. (The chart below does not cover the task required to
take the Online Ordering Service live.)
A) ACME POS
B) Chat n’ Chew Enterprises
C) Independent contractors under the supervision of the restaurant
PHASE OF IMPLEMENTATION
RESPONSIBLE PARTY
Acquisition of all equipment
A
Purchase data cable
A
Develop data wiring schematics
A
Pull data cable
C
Terminate and test data cable
C
Install appropriate AC outlets
C
Test all AC outlets
A+C
Correct any failed AC outlets
C
Assembly and burn-in of equipment
A
Food & beverage / POS menu planning
A+B
Programming: Revenue Centers, Taxes & Prices
(15% of programming left for training)
85% - A / 15% - B
Verification of credit card accounts & merchant processing
B+A
Equipment location – placement planning
B+A
Physical placement of system
A
Construction of POS support structures
(If needed. i.e.: Kiosks, Wall Mounts, Shelving, etc)
C
Initial employee programming
(pay rates and job assignments)
A
Inventory item programming
B
Staff training and instruction
A+B
Customer’s Initials: ______
- 10 -
Restaurant Manager Point-of-Sale System Pricing
Qty
Description
Price
1
Restaurant Manager™ Dedicated File Server
$12,000
Intel Pentium 4.3.0 GHZ Processor, 2 GB RAM
Mirrored 160 HDD’s CD-RW for additional backup.
USB Keyboard, Optical Mouse, 17” LCD Monitor
--------Operating System: Microsoft Windows 2008 Server (includes 5 Client Access Licenses)
Network Adapter: Dual Embedded Broadcom® NetXtreme II 5708 Gigabit Ethernet NIC
FailSafe Redundancy & Backup Server Failover: Mirror Folder w/ Advantage Database
Wireless Network: Netgear WNDAP350 (access point, plenum rated, 802.3af PoE
Power Protection: Security One Ground Guard UPS 2.0
Remote Prep Printers: 2 Epson U220 Autocut Printer 2 color IP
iTunes Account for RM Monitor & other Apple apps
Merchant Processing: RM Gateway powered by Paygistix
Discount for Using RM Processing Partner, Payment Logistics
----------
-$2,000
Restaurant Manager File Server License (POS Modules & Add-on Modules)
Table Service Module
Bar Tabs Module with Age Verification
Quick Service / Delivery Module (with Driver Management)
RM Handheld Interface
RM Kiosk Interface
Time and Attendance Module with Overtime Prediction and Labor Cost Alerts
Customer Database
Advanced Reporting
Accounts & Gift Card Module
Redundancy Interface
Hardware Interfaces
Real-Time Alerts & RMMonitor Setup
Inventory Control Module w/ Stock Counters
Customer Loyalty Module
1
Manager Workstation (required for full PCI Compliance)
$1,700
Dell Dual Core High Speed Processor, 2GB Ram, DVD/CD Burner
22” Oversize Widescreen Monitor, USB Keyboard & Mouse
-----------------
UPS Battery Backup / Power Conditioner
Report Printer: HP DeskJet 5650
-----------------
Restaurant Manager Backoffice Module
Restaurant Manager Reporting Interface
-----------------
Windows 10
NOD32 Antivirus Business Edition (1 year)
Microsoft Office, internet access, etc
Link to Unique Password Protected Online Ordering Account
Discount for equipment provided by buyer
Report Printer: HP DeskJet 5650
-$200
11
Restaurant Manager Point-of-Sale System Pricing
(cont.)
6
POS Workstations ($2,700/each)
$16,200
POSIFLEX 6215 (1 GIG RAM, 160G HDD, POS Ready)
----------------------
PAX S80 EMV, NFC, MSR reader
UPS Battery Backup and PowerVAR 1.5 Conditioner
CRS BTP-2002NP Thermal Receipt Printer (Blk Serial Cable DB25 to DB9)
MMF Printer Driver Cash Drawer (4 stations only)
---------------------Restaurant Manager Station License
Windows 10
NOD32 Antivirus Business Edition (1 year)
1
Online Ordering Setup Fee
$1,000
(Does not include Service Fees paid directly to service provider after service is launched
See page 8 for Schedule of Fees. )
155
Hours Business Consultation & Technical Services ($15,500 value)
(per Project Summary on pages 3& 4)
INCLUDED
1
discount on labor cost
-$5,500
for down payment made within 14 days of proposal date
1
Software License Upgrade to Restaurant Manager™ v20 ($1,800 value)
INCLUDED
(exclusive of programming services that may be required to implement some feature enhancements)
3
Months FREE Enrollment in Premium Service Plan ($900 value)
(Covers Service Fees for RM Monitor, RM Gateway, Online Ordering & More)
INCLUDED
1
Annual Hardware Warranty ($2,000 value)
(exclusive of service on equipment provided by client)
INCLUDED
1
Set 50 Employee ID Badges w/ wrist bands ($250 value)
INCLUDED
TOTAL INVESTMENT
$27,600
Plus Local Sales Tax
NOTE 1: Monthly Service Fees detailed on attached Addendum to Online Ordering Service Agreement. These
fees will be discounted by 40% for users that enroll in an Enhanced Service Plan with ACME POS.
NOTE 2: Restaurant Manager users with integrated Online Ordering are required to enroll in some sort of Annual
Service Plan with ACME POS that covers, at a minimum, a monthly fee of $99/month for processing online orders
as well as a monthly fee of $60/month for phone support during standard business hours. ACME’s Premium Plan,
as detailed on our website, covers both these services (and more) at a cost of $300 per month.
12
Negotiating Tips:
Reduce Price by $500 if client agrees to:
- Forgo RM Monitor Real-time reporting service
- Go with standard MSRs instead of EMV terminals
Reduce Price by $1,000 if client agrees to:
- Start paying monthly service fee one month after Go Live
- Hold off on implementing Online Ordering
Reduce Price by $2,000 if client agrees to:
- Use RM Processing Partner such as Payment Logistics
- Become a member of US Foods
- Forgo Manager Workstation ON THE UNDERSTANDING THIS MAY
COMPROMISE performance of integrated Online Ordering
13
Addendum A
USER agrees that this page constitutes an Addendum to ASI’s Online Ordering Service Agreement. USER agrees
to enroll in the Online Ordering Service Plan initialed below at the specified monthly rates for an initial twelve month term
that will begin upon acceptance of the terms of said Online Ordering Service Agreement.
ASI agrees to waive this Monthly Fee for an Introductory Period of 90 days. Once this Introductory Period e10ires
USER agrees to pay the stipulated Monthly Fee using the company credit card detailed below:
Restaurant Name: _________________________________________________
Card Type: _______________________________________________________
Name on Card:____________________________________________________
Account #: _______________________________________________________
E10iration Date: ______________________
CIF: __________________
I have read and accept the term of this Addendum which shall constitute part of the Online Ordering Service Agreement in
effect between ASI and USER.
Signature: _________________________________________________________________________________________
Company: _________________________________________________________________________________________
Street Address: _____________________________________________________________________________________
City: _________________________________________________________ State: ______________ ZIP: ___________
Date: _____________________________________________________________________________________________
USER agrees to pay a Minimum Monthly Fee of $99 per month to process up to
120 transactions per month using the Basic Online Ordering Service described in Paragraph 1 of this Agreement.
__]
USER agrees to pay a Minimum Monthly Fee of $149 per month to process up to
300 transactions per month using the Online Ordering Service described in Paragraph 1 of this Agreement. Under the
Enhanced Plan, the Monthly Fee also covers the cost of the marketing services below:






In-House Advertising Starter Kit
Periodic phone consultations with ASI marketing professionals about the topics covered in a document titled Best
Practices for Marketing Online Ordering.
Assistance in updating USER’s website to promote the Online Ordering Service
Free software application for building email lists and sending broadcast email
(includes installation and training)
The design of an HTML email message about your restaurant
A broadcast HTML email campaign that goes out each month to your current email list.
14