The only smart software for managing
Best Practices & Lessons Learned
While performing the ongoing processes in the organization, we all gain experience,
from which we learn lessons, best practices, tips and tricks, and recommendations
that can be generalized to serve us in many future occasions. These, unfortunately,
are rarely shared, proper-managed and in most cases even forgotten until the next
mistake.
ROM Knowledgeware offers the only software in the market that holds a full solution
for managing these best practices, know-how’s and lessons learned (hereby- BP’s).
The software enables context based managing of the BP’s and provides easy access
for retrieving the knowledge as needed in processes of work.
The Methodology behind
In developing the TiP-ToP we took into consideration:
The knowledge worker is always busy and does not have the time to search the
knowledge, no matter how valuable it is to their work.
There are existing gaps in the knowledge the various knowledge workers hold. A
BP trivial to one can be valuable to another.
Different BP’s have different lifecycles. Some will be valid forever, others should
be rechecked after a defined period to see if yet current.
Effective knowledge is presented to the user using drill-down method. Give him a
book, he won’t have time to read it; Give her a highlight and if it is interesting
she’ll seek for more.
In many cases there is literal related to the BP.
In most cases there is an overflow in information. The challenge is to choose the
right and relevant items from with the large amounts offered.
These facts brought us to develop a Knowledge Management based tool,
assisting the management of lessons learned and best practices (BP's).
1
Tel: (+972) 77. 5020. 771 Fax: (+972) 77. 5020. 772
24 Saadia Gaon St. Tel Aviv, Israel, 67135
; 2know.kmrom.comwww.kmrom.com
TiP-ToP’s functionality
TiP-ToP supports the debriefing process, developing effective and generalized
lessons learned.
TiP-ToP enables easy and consistent retrieval of lessons learned and best
practices. System based intuitive attributes are combined providing the most
relevant knowledge for the single user.
TiP-ToP enables a focused well defined “push” of the lessons learned and best
practices in MS Word© documents, based on the user reading or writing the
document, based on the document itself and on its context. How? While working
in the MS Word© a narrow window opens beside the document offering the user
to view the relevant knowledge offered to him/her by the system in a drill down
manner.
TiP-ToP enables connection of relevant information pieces (documents,
presentations, diagrams etc.) to the lessons learned and best practices. This
eases the drill down operation into the knowledge and is one of the most critical
success parameters for promising the user will actually read the documented
knowledge.
TiP-ToP eases the connection between the knowledge user and the knowledge
contributor. From each lesson learned or best practice, one can access the
writer, opening an E-mail to him/her.
TiP-ToP is sensitive to the user operating the software. An un-experienced user
will be offered with all relevant lessons learned and best practices, while a more
experienced user will receive less. There are 5 levels of user sensitivity.
TiP-ToP differentiates old lessons learned and best practices, from regular and
new ones (by color and shape); Furthermore, the Knowledgebase manager is
advised to recheck the currency of old lessons learned and best practices.
TiP-ToP differentiates offered lessons learned and best practices depending on
context of the document in use.
TiP-ToP produces reports on existing lessons learned and best practices.
2
Tel: (+972) 77. 5020. 771 Fax: (+972) 77. 5020. 772
24 Saadia Gaon St. Tel Aviv, Israel, 67135
; 2know.kmrom.comwww.kmrom.com
Why TiP-ToP?
Multi-lingual support.
Easy to use, East to manage and therefore training is minimal.
The knowledge bases, their attributes, values and keywords are customized and
defined as to organizations’ various needs.
Depth and breadth of search can vary, and knowledge results vary accordingly.
The software has both a WEB form, that can be displayed in the Portal, and a MS
Word© form, displayed while reading and writing documents.
Easy to add new BP’s via workflow; easy to approve BP’s and easy to update
them. The bottom line- Easy to maintain a up-to-date knowledgebase.
The benefits for the organization
Reuse of lessons learned and best practices experienced.
Less recurring mistakes.
More recurring successes.
Sharing organizational knowledge abroad the organization.
Time saving: the knowledge is offered to the user, and is very focused.
Supports easy implementation of procedures of work and work instructions.
Train on the Job: Less time required for user training.
Is combined into the regular day to day working processes.
The next step
Rom Knowledgeware is the leading company in Israel for knowledge management
solutions. Using its methodological experience and viewing again and again
customers' needs that did not get fair solution for Best Practices management,
ROM Knowledgeware developed the TiP-ToP software.
For demonstration of the software and more information, please contact us at:
Tel: 972(77)5020771
Email: tiptop@kmrom.com
or visit our web site at: www.kmrom.com
3
Tel: (+972) 77. 5020. 771 Fax: (+972) 77. 5020. 772
24 Saadia Gaon St. Tel Aviv, Israel, 67135
; 2know.kmrom.comwww.kmrom.com